Hotel - ibis budget Hamburg City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Hamburg City

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4.0/5 744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day

Catering

  • Breakfast

Business services

  • Self service business centre
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Hotel location

Our rooms

  • 196 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings
4.3/5 AccorHotels Rating Based on 2,117 reviews

Our guest reviews for ibis budget Hamburg City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 744 reviews
AccorHotels certified review
R J. F. Couples - 11/04/2018
« okay »

okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard F., we very much appreciate you taking the time to comment on your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. Your good scores are greatly appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Fari Families - 04/04/2018

Was not bad but not so good because of cleaning service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fari, thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that the cleanliness did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please always contact our front desk, no matter the time, if you have questions or something is not as it should be. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Nabil Solo - 04/04/2018
« Good location, unexpected service »

I have enjoyed the location, however, I have never experience this standard of customer service at any Accor hotel. The staff were not available on the first desk and were juggling with different tasks between the back office and the front desk. They were hardly there for customers. Personally I was shocked on my last day as I returned to the hotel reception to get my locker deposit, no one was there so I knocked gently for them to notice, the receptionist came out saying I WAS ON THE PHONE (with a fake smile) I said to her “how am I supposed to know? Your colleague asked me to do so”. there was no sighed or any other way for people to know where is the Receptionist or how you can draw their attention. Another issue, the cleanness of the room was not up what I always expect from IBIS. The bed cover had small spots of blood, one of the towels was very dirty from corners. The wifi was extremely slow 1.5MB

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nabil A., thank you for taking the time to tell us about your experience at the ibis budget Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that our front desk staff did not offer the level of support that you expected. We will share your review with our team and discuss appropriate measures. Our front office staff often responds to emails from the back office as it is more convenient to do so from the computer in the back. However, they have a live CCTV feed of the front desk to ensure that they help every guest that steps up to the counter. Please always contact the staff with issues of cleanliness. They will take care that everything is cleaned and that the bedding and towels are replaced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Irina A. A. Couples - 04/04/2018
« One of our best stays »

Location is great, rooms soundproof. Great kingsize beds and matrasses. The best part is that toilet and shower are separated. The toilet is in a small separate space. The sink is in the room. The shower cabin is separate as well. So two people do not have to wait on each other. We had breakfast in the Ibis next door for 11.50 each and it was a perfect one with some warm food along with a goog-level continental.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irina and A., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a special pleasure to receive positive feedback.Great that you enjoyed your stay with us as well as the breakfast at our ibis next door. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Felix Families - 31/03/2018
« just the necessary »

It is very simple , but enough . The room is to much little overall taken in consideration the weather in Hamburg that obly to staymore time in the hotel .Clean and confortale .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix Cortes Castellano, we very much appreciate your review regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive guest feedback.Your overall satisfaction means a lot to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Sil Business - 29/03/2018
« Budget hotel but with everything necessary »

For my work and vacations, I stay in many different hotels: from simpler ones to very luxury ones. Ibis budget always surprises me in a pleasant way with the efficient composition of the space. The hotel is perfect when I travel alone and don't have much time to spend in my hotel room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyong Sil C., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Adrian H. Business - 22/03/2018
« Great stay but »

The hotel is great - great location, friendly staff, super clean room for a IBIS Budget (maybe because it was in Germany) breakfast decent for a Budget Hotel - overall, my stay was for a 10 but I will give a 9 because of the annoying noise coming from the AC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian H., it was a pleasure to read your comments regarding your stay at the ibis budget Hamburg City. We always appreciate positive feedback, but critique is just as appreciated. Our guests feedback helps us identify possible problems. Our in house technican has already received the room number to check the AC and ensure that noise is kept to a minimum. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Willie Friends - 18/03/2018
« Willie »

Quiet space and reasonably comfortable. Slightly expensive for the standard of accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willie, we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. Getting feedback is very important to us. It helps us determine our strength and our areas to improve. The earlier you book, the lower the rate for the stay. If you stay at ibis more frequently, you might consider the Ibis Business Card, which grants a discount of 10%. However, that card has an anual fee of 60€. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Craig Friends - 13/03/2018
« exactky what i needed. »

good. the room was clean and staff pleasent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, thank you very much for your comments regarding your stay at the ibis budget Hamburg City. We really appreciate your review. It is always a pleasure to receive positive feedback and we are happy that we could provide you with a stay that met your needs exactly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Friends - 12/03/2018
« It was what I expected and the staff made it a great stay »

The room was sufficient for our stay.I was impressed by cleanliness standards of the staff especially those who serviced the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear James S., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Solo - 12/03/2018

zentral, gut, unkomplizert

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Hamburg City. Über Ihre netten Worte freuen wir uns sehr. Unsere Mitarbeiter arbeiten Tag für Tag daran den bestmöglichen Service zu bieten und Ihre guten Bewertungen zeigen uns, dass wir uns auf dem richtigen Weg befinden. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Direktor

AccorHotels certified review
Anonymous Business - 08/03/2018
« Differenzierung durch Reduzierung! »

All starts with an overloaded employee on the reception, then a room where you can see that it was strategic reduced what they offer in Ibis budget. The style is so old-fashioned. I personally hate it, not because it’s bad, because they just did reduce service with purpose, to separate from Ibis. It smells like manipulation, and nothing is authentic. The quality of the breakfast prooved the same. I rather go to a no-name hotel then again into these hotel-boxes of Ibis. So old-fashion that concept!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis budget Hamburg City die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Die Hotels der Marke Ibis Budget setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Leider sind auch wir Opfer der Grippewelle geworden und die Hälfte unserer Empfangskollegen war krankgeschrieben. Die Kollegen aus dem ibis haben uns noch mit unterstützt um alle Schichten abzudecken.Inzwischen sind bis auf einen Kollegen zum Glück alle wieder gesund. Die Einrichtung unserer Zimmer entspricht dem generellen ibis budget Standard. In einigen Ländern (u.A. Frankreich und Brasilien) wird derzeit ein neuer Zimmertyp mit abgetrenntem Bad getestet. Leider ist nicht bekannt ob bzw. wann dieser für das gesamte Netzwerk ausgerollt wird. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir würden uns freuen, Sie schon bald wieder in einem Accor Hotel begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Direktor

AccorHotels certified review
Dimitris T. Families - 25/02/2018
« Satisfactory according to Ibis budget standards »

Everything o.k. if you overlooked the classic minus of Ibis budget (no drawers to put your clothes).

Our hotel has responded to the review
Our hotel has responded to the review

70/100

AccorHotels certified review
Anonymous Solo - 13/02/2018
« great staff, good location, clean room, but dumb design »

Overall the staff was extremely nice and friendly, the room was what I expected: good value, and the breakfast was perfect. The hotel is also super conveniently located to get around Hamburg easily, with easy walking distances to many great places. For all these facts I'm very satisfied. However I would like to point out the design of the room which wasn't very smart: the switches in the middle of the bed head made it easy to turn on the light during the night, and the automatic light in the toilet meant you had no choice but to be awaken by it if you had to go in the middle of the night. Not much you can do about it I know, just wanted to point it out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxim P., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive any feedback, be it positive or negative.Our guests feedback helps us providing the best experience we can. we are sorry that the light design bothered you. You comments will also be made available to our headquarters, who make the design decisions. Thank you again for sharing your experience, and we hope that, despite the light design, you will choose to stay with us again. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Solo - 07/02/2018
« Good base for exploring »

Nice clean hotel. Room was spacious with double bed ( not 2 singles pushed together) . Only 7 minute walk to Hautbanhof. Booked with breakfast but only had it on 2 out of the 5 mornings as the night life in Hamburg is good too.. Anyway there s plenty of good food to taste at the train station and around so don't be worrying if you book without breakfast. It's a buffet with cold food items.. Id stay again for the price and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael L., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Lidija Business - 03/02/2018
« Lidija »

Room was fine, staff nice, it was good choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidija S., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Marlodieka Families - 11/01/2018
« Great Location Near Central Station »

It was really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlodieka W., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

TripAdvisor review
Business - 11/01/2018
« Very good »

It's a very good place. I had a nice room. It is close to town center. The staff was very nice. There is a good choice for breakfast and if you come early, the bread is hot. You have a restaurant in the Ibis next door to this hotel.

AccorHotels certified review
Ekaterina Friends - 23/12/2017
« Nice stay close to city centre »

The hotel us licated 10-15 min walk from central station of Hamburg which is very convenient!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina Kudriashova-Fester, we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Junk510 Solo - 15/12/2017
« Good stay! »

Good stay in the spacious room. Adequate amenities given that its a budget hotel. Would be glad if they provide a towel for the wet foot when stepping out from shower. The floor is slippery with wet foot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee Ling N., we very much appreciate your comments regarding your stay at the ibis budget Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

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