ibis Hamburg City Hotel 3 stars

TripAdvisor rating 4.0/5 978 reviews
ibis Hamburg City
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+ 16 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • In the city center

  • Free WIFI

  • ibis kitchen restaurant

  • Private undercover car park

  • Sweet room by ibis TM

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities (Nearby)
Business services
  • Self service business centre

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097
hamburg
germany

Tel: +49403099860

Fax: (+49)40/309986444

Contact email

Check-in from 15h00

Check out up to 12h00

  • HVV :   112 STEINSTRASSE

  • HVV/UNDERGROUND :   U1 STEINSTRASSE

  • By plane

    HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548115, 10.009499

Our accommodations

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Regional

Round off your evening by relaxing in the ibis kitchen restaurant: You'll love the taste of the popular German and international classics.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,010 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

978 reviews

Good Experience at a Great Location

TripAdvisor rating 4.0/5

Sreejithbabu707 Business - 15/08/2019 TripAdvisor review

Very Friendly Staff. It was very easy to get to Hotel from main Station, Just a walking distance. It's nice that they have cycle rent facilities. Breakfast was fantastic. Overall it's a Happy experience.

Great location, good set up, lovely house keeping staff, professional check in

Customer review rating 4.4/5

Glenys Couples - 14/08/2019 AccorHotels review

It was OK. Room was reasonably priced but on the verge of being too small. Bathroom has mould and there does not seem to be an appropriate exhaust system installed. The air conditioning was OK for mild weather but I am certain it would not cope in warmer weather--sometimes I was convinced it was not working. The Ibis Berlin had a three speed fan setting which was vastly superior. Check in prior to arrival was appreciated. I've decided that I do miss the kettle, tea/coffee and fridge. And to be honest, the mattress topper moved each night--thank goodness for housekeeping to put it straight.

Feel welcome.

Customer review rating 4.4/5

Anonymous Solo - 05/08/2019 AccorHotels review

Excellent service.

nearly everything perfect

Customer review rating 4.4/5

Wolfgang S. Business - 05/08/2019 AccorHotels review

except that the TV did not work

Customer review rating 4.4/5

Anonymous Families - 31/07/2019 AccorHotels review

Overall a pretty pleasant stay. Check-in was fast and friendly. Special thanks to the guy who checked us in (unfortunately I forgot his name) who was really friendly and let us into the room earlier than expected. Hotel room was clean, big enough for a weekend stay and nice, however small towels for hands or hair would’ve been nice. There were sealed towels in PE, but it gave away the impression that these would automatically be purchased when opened, therefore we didn’t open them. The air con didn’t seem to work, we didn’t complain though because the room was cool enough anyways even with 30+ degrees outside. With nearly 240€ for two nights, I think it was a little expensive, especially since breakfast was not included and would’ve cost an extra 12€ p.P. and morning. There might have been some special events on that particular weekend, hence the price. This is why I give 7/10.

Rowena P.

Customer review rating 4.4/5

Weng S. -. P. Business - 31/07/2019 AccorHotels review

As an accor member, I highly appreciated the welcome drinks. Also, I think a daily complimentary bottled water could have been better especially for tourists staying in the hotel. Iron was defective and was not really helpful. Nevertheless, it was a pleasant stay. Thank you.

Great room, awesome staff, perfect location, overall a great experience.

Customer review rating 4.4/5

Markus B. Couples - 30/07/2019 AccorHotels review

We've asked for a room up high and got a very nice room on the top floor. Surprisingly, it didn't even look like the normal ibis standard we were used to, but rather even more modern, almost like we were in an ibis Styles hotel. The staff was very nice and helpful, be it at the restaurant, the bar or the front desk. Food in the restaurant was delicious. The underground parking garage was an added bonus. Also, from the location you can walk to lots of nice places in Hamburg - or just take the train from the station a 2-minute walk away. All in all this was a great experience and we will definitely book this hotel again in the future.

Great service, great clean and comfortable hotel

Customer review rating 4.4/5

Hakim Couples - 29/07/2019 AccorHotels review

Great experience with Ibis in Hamburg City. Stayed for 1 night. Location was great, less than 10 mins to the shopping street, with lots of eateries nearby (across the railway track). Staff was very helpful. Room was great, clean, new and nice design.

Great City, Great Hotel, FANTASTIC Staff!!

Customer review rating 4.4/5

Warren Solo - 27/07/2019 AccorHotels review

Wonderfull experience to stay in Hamburg with four consecutive sunny days! Staff were amazing!

Room entered against our will with sign displayed, manager unintetested. Counter staff did help on the day

Customer review rating 4.4/5

Chris W. Couples - 21/07/2019 AccorHotels review

Stressful at times as I said, we left a do not disturb but it was ignored and the room was entered and (badly) cleaned. Told desk staff who were helpful, told a manager the next day who was very dismissive. My faoncee suffers with anxiety and was very upset by the matter.

Dear Christopher, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Pleasant stay in the centre of Hamburg

TripAdvisor rating 4.0/5

Zygmunt Ł Family - 11/07/2019 TripAdvisor review

Very good Ibis, clean, quite comfortable, with great service and tasty breakfast. I think it was the best Ibis in which I ever stayed! Fantastic localisation is worth to underline as well, it's pretty close to te most memorable parts of the city.

Jack M.

Customer review rating 4.4/5

Jack Friends - 10/07/2019 AccorHotels review

Given the incorrect room on check-in, had to be changed. Air con did not function. Was almost charged AGAIN for the room due to a invoice error.

Dear JACK M., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please send us the receipt with the double debit,so we can understand it better,please send this one directly to our main email adress. You will find it at the Ibis Hamburg City site. So we can give you the refund for the double debit. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Carsten Woll Hoteldirektor / General Manager

Excellent service and stay

Customer review rating 4.4/5

Gordon S. Friends - 04/07/2019 AccorHotels review

Staff were very freindly and professional. the room was clean and comfortable. all made the stay great and enjoyable. will use the hotel again.

Dear Gordon S., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll Hoteldirektor / General Manager

Awesome

Customer review rating 4.4/5

Neil W. Couples - 03/07/2019 AccorHotels review

Relaxing, good service, good food, people at reception very professional and heart welcoming.

Dear Neil w., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Great except the staff at reception when checking in

Customer review rating 4.4/5

Anonymous Friends - 24/06/2019 AccorHotels review

Nice clean recent hotel The staff for check in must be trained to be more customer friendly

Correct but overpriced

Customer review rating 4.4/5

Anders L. Business - 14/06/2019 AccorHotels review

Room ok. Breakfast ok. Price too high.

Dear Anders L., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Hoteldirektor / General Manager

A very nice stay

Customer review rating 4.4/5

Hans L. Business - 14/06/2019 AccorHotels review

effeciant and very nice welcome to the hotel - especially your nightstaff - can't remember his name, but was very service minded and helpfull

Great location

Customer review rating 4.4/5

Anonymous Friends - 11/06/2019 AccorHotels review

The hotel has a good location, the room were clean and had the necessary equipment. The breakfast was very good for the price.

Very good.......worth it for sure.....

Customer review rating 4.4/5

Andrew A. Friends - 10/06/2019 AccorHotels review

Really worth it, good value, great sleep, good shower and fantastic breakfast.

friendly professional service

Customer review rating 4.4/5

Sam A. Couples - 08/06/2019 AccorHotels review

booked at 24 hrs notice with no trouble. very late check-in, fast checkout, held our bags for us and found the jacket I had left behind when we returned 5 days later.

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