Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

Our hotels AccorHotels
4.0/5 778 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,054 reviews

Our guest reviews for ibis Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 778 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mark Couples - 13/01/2018
« Satisfied »

Overall very good. Room aircon was not operating and the room was very hot, room 540. Asked for it to be fixed but not much done, stayed 13 nights, but had to have the window open to let cool air in. Brekky not bad, beds comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. I am very sorry that it seemed as if not much was done regarding the temperature in the room. The airflow in the hotel that provides fresh air to the public spaces as well as the rooms is heated to 20,5°C. The air control unit inside the room can be used to increase the heat by 3 degrees, but with it turned off, the temperature should have stayed at 20,5°C or a bit lower due to the outside temperature. I will have my technical team look into it more closely, now that the room is not occupied. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Families - 13/01/2018
« Friendly and helpful staff, good rooms and good food and service at the restaurant »

Please see above!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alf B., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Reinhard G. Couples - 12/01/2018
« It's always ibis - why looking for another place? »

The perfect stay for a few days and longer! The staff is always friendly, the rooms are clean, the breakfast buffet is gorgeous and the hotel is near to the train station and a lot of museums. Some people might ask for larger rooms, but I don't mind as I want to see the city (and not the room). The only problem (which was solved quickly) was that the online check-in didn't function properly and I had to wait and show my receipt that room and breakfast were paid.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Grüner, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Hamburg City. Über Ihre lobenden Worte freuen wir uns sehr. Wir bedauern sehr, dass es beim Online Check In zu einem Fehler gekommen ist und Ihre Zahlung nicht sofort für uns ersichtlich gewesen ist. Ihre Zufriedenheit trotz dieser Unannehmlichkeit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Hoteldirektor

AccorHotels certified review
Pedro C. Couples - 29/12/2017
« Great hotel in the center of Hamburg »

This hotel has become our regular hotel in Hamburg. The rooms are clean and comfortable. The hotel is close to the center and has a big parking under it, which is extremely convenient. The staff is kind and helpful. The breakfast is good, fresh and varied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro Luis Lopez C., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Ruyi H. Solo - 27/12/2017

tidy clean quite and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruyi H., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

TripAdvisor review
Family - 27/12/2017
« Expectations not met »

Location: a minus. I was not comfortable walking from train station to hotel at dark. Breakfast: a minus. Very surprised that there was no green tea. Table service (clean up from previous guests) slow so i started cleaning myself. Room cleanliness: a minus. I had not the feeling of being in a clean fresh place. I believe to have noticed urine smell when lying in bed (room 210). Reception: friendly, helpful and efficient.

AccorHotels certified review
Geert L. Business - 25/12/2017
« ideal for a 1 night stay »

Mini fridge in room would complete the room. Breakfast could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geert L., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
S G. Solo - 20/12/2017
« Wouldn’t go again »

The hotel facilities were excellent but staff were too uptight and downstairs lounge was boring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

AccorHotels certified review
I. Solo - 20/12/2017
« Good location and breakfast »

The hotel is 10 minutes walking from the central station, easy to find once you get out on the right exit from the train station. Check-in went quickly, I had a smart package booked, but the receptionist did not give me the premium wifi vouchers, I had to ask for those one hour later when I realized that the free wifi sucks. I got them, without a problem. Anyway, I find it strange that in the middle of Hamburg, in the middle of 21.century you have to pay extra for a proper internet connection!!! The soundproofing was working when it comes to street noises or voices from outside the room, however, nothing can hide the noise coming from the other doors in the hotel, which are very loud and unbearable to listen when are closing. When the guest in the neighbor room closed his door, then my wall separating our rooms was literally shaking every time. What are these buildings made of people? Of paper? It was disappointing and annoying, maybe this was the biggest minus of this place!!! Otherwise good breakfast, a little bit crowded but OK. Staff was not very enthusiastic but OK. Too expensive in my opinion but this is Hamburg central part.

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. Szekeres, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. We are sorry that not all aspects of your stay met your expectation. As you booked the premium wifi online it is actually included in the regular breakfast rate of 11€ and no extra charge applies. Surcharges only apply if it is booked upon check in. If the problem with the hairdryer was indeed known, we am sorry that the room was given to you. Rooms with defects should not be given to guests before the problem has not been resolved. This should not have happend. Thank you again for sharing your experience, and we hope you will stay with one of our AccorHotels again. Sincerely, Carsten Woll General Manager

TripAdvisor review
Solo travel - 14/12/2017
« good value »

Modern and friendly Hotel, located near main Station and Deichtorhallen. Although located on a busy crossroad the rooms are quiet, due to triple glazed Windows. Facilities ok, breakfast good Quality, only space in breakfast area is really limited related to the high number of rooms and at specific times not easy to find a place. Bar ok, staff over all friendly

AccorHotels certified review
Anonymous Couples - 13/12/2017
« Value for money »

Rooms, dining and staff expectations were as expected. Would like tea/coffee available in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your points for the cancelled stay have now reverted to you. The hotel does not receive payment for points until the next month. I checked the list for bookings with points that are in progress right now and due to the cancellation you are not on that list. If the Le Club AccorHotels helpdesk needs anything from us, please tell them to contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

TripAdvisor review
Kim P Friends getaway - 13/12/2017
« Central located good hotel »

Good central hotel just above average. Clean room, service-minded staff. Little cosy bar. Easy to reach with car, garage under the hotel ( not expensive ). From the hotel You reach the inner city of Hamburg by walk 5 minutes.

AccorHotels certified review
Tina Couples - 11/12/2017
« Nice place to stay in Hamburgs city center. »

The room was quite small, but for one night sufficient. It was clean and the furniture was arranged in a practical way. The best thing was the location in the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau P., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Hamburg City. Über Ihre freundlichen Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Hoteldirektor

AccorHotels certified review
Susanne D. Friends - 11/12/2017
« Value for Money in the middle of everything »

Good service, Nice clean Rom, a bar With good offers and placed very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanne D., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
John W. Couples - 11/12/2017
« Mr »

Very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Jan H. Couples - 07/12/2017
« Amazing stay »

We went to Hamburg for 2 days for Xmas markets. Room was clean, staff very friendly and polite. The Assistent General Manager was very nice lady as well :) Thank you very much for nice stay. Greetings from Brighton

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan H., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team and my assistant :-). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Andy Couples - 04/12/2017
« Good base for visiting Hamburg »

Good overall experience - well located hotel handy for local U Bahn station. Overall good stay ( room, wifi, breakfast, etc ). Staff very efficient at keeping breakfast buffet topped up - recent experience at other hotels ( including Ibis hotels ) the staff have let items run out prior to topping up. Only one minor recurring problem - smell from drains. Staff promptly fixed on reporting problem - both times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy W., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the smell, we are very sorry for this and I will forward this to our technical department in the hopes that they have an way to ensure the smell stays gone. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Carsten Woll General Manager

TripAdvisor review
Couples - 03/12/2017
« Reliable German IBIS red »

Choosing this hotel you can be sure that you will receive good value for your money, avoiding unpleasant surprises. I like their quiet rooms with superb bad. Breakfasts were really good too. The only minus is that rooms in all new red Ibis hotels look the same.

AccorHotels certified review
Mallikarjun Business - 02/12/2017
« Good »

Stay was good, however the breakfast was limited for vegetarians.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mallikarjun B., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. We are sorry that our breakfast did not offer you the variety that you wished for. This feedback will help us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

TripAdvisor review
Business - 01/12/2017
« Good hotel for its money »

The hotel in general was good - new and pleasant with supportive staff. Rooms were a bit too small, but the location was excellent. Ask for an upper floor and quiet side room. Mine was 730, can recommend it.

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