Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

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4.0/5 720 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Buffet breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Catering

  • Buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 654 reviews

Our guest reviews for ibis Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 720 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kjeld F. Families - 09/10/2017
« fine »

no problems

AccorHotels certified review
Mg Friends - 08/10/2017
« Just what you expect form an IBIS hotel »

The visit was mostly ok, exactly what you can expect at IBIS anywhere. On a negative side, the hotel seemed unable to handle the breakfast when fully booked, one morning it was literally so full I couldn't fit in the breakfast room, even after turning back and returning 40 minutes later. Also one of my pillows was clearly used earlier by a someone with a very strong perfume and the scent had remained.

AccorHotels certified review
Garrett Couples - 02/10/2017
« Great stay »

Showed up to the hotel and the check in was a breeze. The staff was very friendly and the room was clean.

AccorHotels certified review
Stefano Business - 02/10/2017
« good comfort and easy access »

I've been to Hamburg for business. The ibis Hamburg City is easy accessible from the Airport (I used train and metro). Is also very near to the Centre of the City and not far from the night life. The hotel is comfortable and clean. The crew very nice and helpful. The breakfast of good quality. I really enjoyed my stay.

AccorHotels certified review
Klaus Business - 30/09/2017
« Easy stay »

Close to night life, shopping, central station own parking garage

AccorHotels certified review
Niels D. Business - 29/09/2017
« good hotel, but refund policy is unfair and unprofessional »

The hotel and the services were good in general, people at the reception are very professional. the bartender looked like it was his first day, but everyone has to learn, he was very friendly. But I have one big complaint: I informed a very long time before my stay that I wanted to shorten my stay with one night. This was a big problem and not allowed! Although my colleague asked the same and this was allowed! I received a 'virtual voucher' that I could spend in the hotel (resto/bar). I agreed. But I shouldn't have have done that...: As we were at a conference with full catering, I was never at the hotel when the restaurant was open, or I had eaten at the conference. So I had to spend my 80 EUR on chips, coke, Twix, nuts, water, etc. I asked for a hot snack but all they had was snacks with cheese which i am allergic to. I was furious. I was treated like a teenager. Then at least I thought to empty the mini-bar, in my room, but there was none! So this was a very unprofessional move from Ibis, and I will remember this false note! Not happy at all.

AccorHotels certified review
Pankaj Business - 28/09/2017
« PANKAJ »

very good

TripAdvisor review
Solo travel - 27/09/2017
« It Is What It Is... »

I've stayed at Ibis hotels before and this one is consistent with the others. Solid, basic service with not a lot of frills but no complaints. It's basically down the street and around the corner from the Hauptbanhnhof, a 10 minute walk tops with luggage. The proximity to the station is amazing as the whole city is at your feet. The hotel seems newer, with rooms that look spanking new. The lobby area has a bar and restaurant attached, but is pretty small. The front desk people were a little cold but efficient and quick (you'll find most of the people you meet in the city kinda like that). There are 3 small elevators to service guests. My room was small but well-organized, as was the bathroom (shower only). There is room temperature control but I think it is only functional in the summer, but the temp was perfect and you can crank open the window for fresh air and to cool. My stay was good though, I'd definitely stay again.

AccorHotels certified review
Hillary Business - 25/09/2017
« Slight problem was resolved efficiently and room was clean and comfortable. »

I had a good stay. Breakfast was delicious and the room was extremely clean and comfortable. Staff were very polite.

AccorHotels certified review
H.h. Solo - 22/09/2017
« 2 days in Hamburg »

Very pleasant and satisfactory. Little interaction with personnel, but always well served. Elevator system a little tricky on the first try.

AccorHotels certified review
J E. Friends - 18/09/2017

The hotel was clean, comfortable and appropriately located for the purpose of my visit. The breakfast was good, however no indication was given on check in that the breakfast room would be so busy on the Saturday morning that it was almost impossible to find a table. The receptionist pointed out that I had booked for 2 people when I had thought that my reservation was for myself only. She stated that this would be addressed during the stay and that I would receive a refund. My invoice confirmed this but only at checkout was I advised that I could not be refunded but that I could have vouchers to use during my stay. This was an absolutely ludicrous suggestion to make at check out. This poor customer service caused me to reduce my rating from 8 to 1. I am inclined to make an entry on TripAdvisor to this effect.

AccorHotels certified review
Pat N. Couples - 14/09/2017
« Great Location helpful staff and great sleep. »

The hotel was ideally located for the rail station and bus station and an easy walk into central berlin and the miniature railway which was our main reason for the visit, The staff were really helpful and the room was as most ibis hotels but it was the most comfortable bed ever, The mattress had a topper and together we felt as though we were sleeping on a cloud!! We did not eat in the hotel but the menu on offer sounded good. We did not have any noise issues at all and would certainly recommend this hotel.

AccorHotels certified review
Manuela B. Families - 13/09/2017
« I love the service at the Ibis »

Very large place for an Ibis, but everything elegantly done and with the usual Ibis customer friendly atmosphere. The attention was great and the service superior. The aboundant breakfast was excellent and the food variety made the whole experience unique. Thanks

AccorHotels certified review
Andrew M. Solo - 12/09/2017
« Lovely staff »

It was only for 1 night.as I needed to be near the train station.which is a 5 minutes walk away .nice small bar in reception area.the rooms are typically ibis all very functional .

AccorHotels certified review
Riitta Couples - 10/09/2017

Good hotel, good location, polite staff.

TripAdvisor review
Couples - 10/09/2017
« KIWI TRAVELLERS »

Excellent location to train station and buses.Short taxi ride for arrival and departure with bags Excellent restaurant for all meals.AMAZING beds.Soooo comfy. THESE BEDS SHOULD BE IN ALL HOTELS.Lovely 3 night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest of ibis Hamburg City, thank you for a great review. We are glad that you enjoyed your stay and think that our beds are amazing. We actually do have an online store where they can be bought, unfortunately I could only find quotes for European delivery. Once more, thank you for your comments and we would love to have you stay with us again. Best regards, Carsten Woll General Manager

AccorHotels certified review
Anonymous Solo - 07/09/2017
« normal »

normal

AccorHotels certified review
Ceren Couples - 05/09/2017
« Modern »

Kind, helpful staff, good cleaning, good breakfast, practical & innovative hotel approach

AccorHotels certified review
Mh Families - 30/08/2017
« Close to the Hauptbanho, close to the Wunderland and Philharmonie. »

Verry good hotel with good services

AccorHotels certified review
Cheryl N. Families - 24/08/2017
« Creative comfort in a limited space »

We loved our stay at Ibis Hamburg City as it was an easy walk from the Central Train Station and other main attractions. The check-in staff are friendly and helpful, even with excursion suggestions. The reception area was comfortable for a bit of lounging and enjoying the welcome drink but can get pretty crowded at times. Really enjoyed the adequate and modern amenities in the room which are creatively configured despite the limited space.

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