Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

4.0/5 901 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Self service business centre
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Hotel location

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,624 reviews

Our guest reviews for ibis Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 901 reviews
Anonymous Business - 11/12/2018 AccorHotels certified review
« alles ok »

gut

Rachel R. Couples - 10/12/2018 AccorHotels certified review
« Night manager was incredibly rude and very unhelpful »

On our first night I went downstairs to ask for boiling water so I could fill up my hotwater bottle. I have chronic migraines and the hot water bottle is the only thing that helps at night. The night manager told me he could not give me boiling water but to use the hot water in the tap. This is obviously not hot enough. I asked again for boiling water and he told me he was not able to provide me with it. So I asked at the bar and a very helpful lady filled up a jug of boiling water and let me pour it into my bottle. On Saturday night I went down to ask for boiling water again and the night manager was there again. I asked for boiling water like the lady had given me. He said he couldn't do that. I explained that she had filled up a jug. He said he did not know where the jug was. He was very condescending and rude. He told me that I was expecting 5 star service for this Ibit hotel was the lowest of the low and 5 star service would not be given. I could not believe his attitude. I was only asking for boiling water which is quite a common request I imagine since there is not a kettle in the room. I was shocked by his behaviour but other than that, we had a nice time.

Miles R. Couples - 09/12/2018 AccorHotels certified review
« Brilliant location, tiny breakfast room »

Lovely place, nice room, only downside was the breakfast room was really small, few seats and no room to move about the buffet

Ingvild Solo - 08/12/2018 AccorHotels certified review

Central, modern, clean, good food.

Jessica B. Couples - 08/12/2018 AccorHotels certified review
« Fab service »

Staff and room were both fantastic! Would recommend!

Enrica Business - 06/12/2018 AccorHotels certified review
« Adequate »

Nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrica, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Patrick M. Solo - 05/12/2018 AccorHotels certified review
« Great hotel »

This a very good hotel within walking distance of main train station and city centre The room was large and very clean The breakfast was a buffet and there was something for everybody's taste

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR.M., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

M. Families - 05/12/2018 AccorHotels certified review
« Overall experience is good »

I liked the hotel, reception ladies were nice and helpful, room was clean and cosy. Could be better, if i was asked about bed preferences. I had double bed instead of two separate. i was with my mum, so was fine, but could be better:) Also i am sure guests would be very happy having 1 welcome bottle of water for free. Online checkin made my check in and check out really faster. also opportunity to do late check out as accor member is appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

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Peter L. Friends - 04/12/2018 AccorHotels certified review

Wery good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter L.,, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Lidia Couples - 02/12/2018 AccorHotels certified review

Very nice staff, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidia, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Jane O. Business - 27/11/2018 AccorHotels certified review
« short trip »

as I was only there for 10 hours & sleep was all I needed.The bed was very comfortable

Martin W. Friends - 19/11/2018 AccorHotels certified review
« very plesant »

my stay was very short but on first impressions i would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin w., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Clive T. Business - 19/11/2018 AccorHotels certified review

Always a friendly atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive t., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Ali Families - 18/11/2018 AccorHotels certified review
« comfortable and great location »

Basic but we'll equipped room. Modern throughout and nice bar area. 5 mins walk to main train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali,, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Isabela Z. B. Couples - 04/11/2018 AccorHotels certified review
« Better than expected! »

Nice hotel, perfect localization, new building and new nice furniture!

Tony Solo - 27/10/2018 AccorHotels certified review
« Basic but ideal location »

Room was good, clean and just about spacious enough. Decent comfortable bed. Very basic in terms of amenities, no kettle or anything like that. Breakfast in the hotel was decent enough. Very noisy road outside meant window must remain closed, but it did a decent job of blocking out noise. Everything would point to a three star rating, however for me the location was superb, hence an extra star. It's really central and lots within easy walking distance. Handy for town centre, Hauptbanhof and literally across the road from Speicherstadt. U-banh also close by.

Family - 26/10/2018 TripAdvisor review
« Room was small & too warm. »

Booked this room due to it having air-conditioning but it did not work. Had to have window open so very noisy with trains & traffic. Guy on reception just said there was nothing wrong with air conditioning.

Simon C. Families - 24/10/2018 AccorHotels certified review
« Not the best hotel room I have stayed in. »

The room was clean but quite small for two people. If it had been two adults we would have been tripping over each other but it was myself & my son. The bathroom was nice & the shower was excellent with loads of space. My main problem was the temperature of the room. I primarily booked this hotel due to the fact it says that the rooms are air conditioned. As I entered the room it was quite warm so I made sure that the air con was turned on at the lowest temperature. It made no noise whatsoever so I assumed it was broken. I went to reception to ask about this & was told that it was working but the temperature only differs to 3 degrees Celsius. Not too sure what the "only differs" bit it meant to mean but to me it wasn't working. Ended up with the window open all night with loads of noise from traffic & trains etc. Not good sleep at all & my son was not too happy either. I will not be booking at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. C., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll Hoteldirektor / General Manager

Andreas P. Business - 22/10/2018 AccorHotels certified review
« very good »

very nice location, very clean quite and nice room

Anonymous Friends - 17/10/2018 AccorHotels certified review

The hotel is OK, but the streets around it were awful. We were attacked and had to run up to Hauptbahnhof. Hence, I will not stay there again, despite being a good hotel at good price.

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