Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

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4.0/5 813 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,491 reviews

Our guest reviews for ibis Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 813 reviews
AccorHotels certified review
S. C. Couples - 11/05/2018
« Hamburg »

Alles ok!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Ciftci, wir danken Ihnen vielmals für Ihr Feedback zu Ihrem Aufenthalt im ibis Hamburg City. Über Ihre freundlichen Worte freuen wir uns sehr. Schön, dass Sie bei uns zufrieden gewesen sind.. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Hoteldirektor

AccorHotels certified review
M. Couples - 01/05/2018
« Clean, basic but hot! »

Base for a long weekend in Hamburg. Hotel was well placed, close to the underground and not far from the main areas. Room was very clean, albeit basic. No tea coffee making facilities and wall mounted soap dispensers rather than individual. Shower was excellent. Bed comfortable but main issue was that air conditioning was inadequate to cool room overnight, it was uncomfortably hot. This was reported to reception and a fan requested. No fan showed up and the air con didn’t seem any different. Breakfast was good and staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

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AccorHotels certified review
Rolf M. Business - 29/04/2018
« Everything was good »

Short stay everything fine. Perhaps the location of the closest tube (U-Bahn) station could be more explicit on the web-page of the hotel. Last point: I forgot to enter my "Le Club" number when booking: 30…5515 perhaps you can add it now

AccorHotels certified review
Anonymous Business - 23/04/2018

Too crowded, too noisy

AccorHotels certified review
Augustine Business - 19/04/2018
« Staff are not as friendly and helpful as expected »

Upon checkin, the staff was not smiling and not very friendly or helpful. And even to my colleagues who are not accor members. I have been to Ibis Alster centrum and the staff are friendlier. We ordered taxis one morning and were told our taxis has been cancelled - after we waited almost half an hour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Augustine S., thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will address the friendliness issue with our staff. Unfortunately the taxi cab company sometimes cancels reservations, without letting the hotel know, if they do not have available taxi cabs. This is not only inconvenient for the guest but for us as well as we have to deal with the results of such a cancellation. It most often happens during trade fairs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

AccorHotels certified review
P. Families - 03/04/2018
« Visit Hamburg »

Ok stay at very good value for money ..room can be cleaner. Good bed and bathroom Convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edgar P., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Please never hesitate to contact our front desk if something is not as it should be and the colleagues will take the appropriate measures. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Tom Families - 03/04/2018
« Adequate for a one-night stay, but no longer »

I liked the location as it was close to the city centre. The sound insulation was good and the breakfast bar had a good selection of hot and cold items (the bacon was too greasy though). The bed was too hard and the room a bit small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. I will share your comments regarding the bacon with our breakfast team and see if we can find a solution for the problem. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
O C. Families - 03/04/2018
« O C »

Very nice the location is a plus with parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omann C., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback.Your scores show that we are on the right path with our daily work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Sherman K. Business - 24/03/2018
« Room is clean and breakfast is good »

Room is standard and clean but good enough for business traveler. Breakfast is great and walking distance to Hamburg Hbf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherman Kwok, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Richard Business - 12/03/2018
« Disappointing »

I checked in online. I then had £80 euros taken from my account. I arrived at the hotel and waiting in the online checkin section for half an hour, behind a large group of unruly men. My money has not been refunded, which was taken prior to my stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Upon choosing the Web Check In with Fast Check Out, a deposit for possible surcharges such as breakfast is blocked on your credit card. Payment is taken out of that blocked deposit upon check out. According to our system you had surcharges for 2 breakfast and 1 water bottle, 25,40€ in total. This amount was charged and the difference was unblocked on March 4th. If your card issuing company has not yet released the block, we can provide them with proof that we have already cancelled it. We are very sorry that a group hindered your check in and that it took quite some time until you could go on up to your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Mike Families - 21/02/2018
« Very comfortable, but slightly disappointed with lack of bacon for breakfast. »

Good central location allowed me to leave my car parked for all 3 nights in the useful underground car park that protected my car from the snow showers. Very nice twin room with comfortable beds. It was very useful to be given two key cards for the room that allowed myself and my son to go to the room independently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback.We are sorry that no bacon was available. As far as i know this only happened on one day, due to a missing delivery,but if I am wrongly informed I am even more sorry. Please do not hesitate to contact our staff if something is missing or not as it should be. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Brian O. Friends - 18/02/2018
« City trip with Freiends »

Excellent fairly new hotel not far from City center and main train station.Rooms in excellent condition and clenliness. I arrived by train from Airport and Hotel was hard to find going by directions given however when I did find it You soon realize how central it is. One of if not the best Ibis I have stayed in.Fine breakfast selection and cozy bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian O., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback and to know that our guests had a great stay with us.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Marco Families - 18/02/2018
« WEll tken care of »

Fantastic location, very nice staff and believe it or not, even a good breakfast. Nice rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the one regarding the breakfast! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Business - 03/02/2018
« Nice easy comfortable. Really helpful staff »

All was fine, what really impressed me was that when I couldn't figure out the way to the station someone stepped out with me and showed me that was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. Hegerl, we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Marjo Couples - 02/02/2018

Good room, bed and breakfast. WIFI is terribly slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjo W., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Why not try our BusinessPackage naext time? If you book it online, you get breakfast and high speed wifi for the cost of a regular breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Business - 01/02/2018
« Very nice hotel in the city centre of Hamburg »

Very good hotel, good service and service minded staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trond J., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Gj Business - 15/01/2018
« ok and good place to stay for work »

location is good to hafencity and work, small rooms but clean - friendly crew in reception and restaurant - parking very convenient, if available - often fully booked parking. comming back on next business trip to Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustav J., we very much appreciate your comments regarding your latest stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would really have loved a bigger garage, but unfortunately the city did not sign off on those building plans. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Mark Couples - 13/01/2018
« Satisfied »

Overall very good. Room aircon was not operating and the room was very hot, room 540. Asked for it to be fixed but not much done, stayed 13 nights, but had to have the window open to let cool air in. Brekky not bad, beds comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive feedback. I am very sorry that it seemed as if not much was done regarding the temperature in the room. The airflow in the hotel that provides fresh air to the public spaces as well as the rooms is heated to 20,5°C. The air control unit inside the room can be used to increase the heat by 3 degrees, but with it turned off, the temperature should have stayed at 20,5°C or a bit lower due to the outside temperature. I will have my technical team look into it more closely, now that the room is not occupied. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Anonymous Families - 13/01/2018
« Friendly and helpful staff, good rooms and good food and service at the restaurant »

Please see above!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alf B., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

AccorHotels certified review
Reinhard G. Couples - 12/01/2018
« It's always ibis - why looking for another place? »

The perfect stay for a few days and longer! The staff is always friendly, the rooms are clean, the breakfast buffet is gorgeous and the hotel is near to the train station and a lot of museums. Some people might ask for larger rooms, but I don't mind as I want to see the city (and not the room). The only problem (which was solved quickly) was that the online check-in didn't function properly and I had to wait and show my receipt that room and breakfast were paid.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Grüner, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Hamburg City. Über Ihre lobenden Worte freuen wir uns sehr. Wir bedauern sehr, dass es beim Online Check In zu einem Fehler gekommen ist und Ihre Zahlung nicht sofort für uns ersichtlich gewesen ist. Ihre Zufriedenheit trotz dieser Unannehmlichkeit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Carsten Woll Hoteldirektor

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