Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

4.0/5 882 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Self service business centre
See all services

Hotel location

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,271 reviews

Our guest reviews for ibis Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 882 reviews
Anonymous Business - 09/10/2018 AccorHotels certified review

Alles gut!

Anonymous Business - 09/10/2018 AccorHotels certified review
« very good »

nice rooms, good breakfast, in center of Hamburg - good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie-Anne, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Tomohiko H. Solo - 03/10/2018 AccorHotels certified review
« Nice and cozy hotel room. »

Nothing to complain, except the distance to the train station. Close to other major places so not a bad location. Staff were nice too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomohiko H., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Pankaj T. Business - 03/10/2018 AccorHotels certified review
« Fantastic »

Very peaceful nice ambience. Best part is very close to the main to train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pankaj T., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Cajureba Business - 02/10/2018 AccorHotels certified review
« Too much money for a simple hotel »

Nice location, but for 160 EUR it should be really a nioce hotel No minibar, no safe box

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cajureba, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For this time of space we had a big congress in Hamburg, the Wind Energy. Unfortunately, as the demand was very high, the prices are also rising. There is a safe directly at the reception, which you can use for free. If you have any questions, you can always ask the team at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

X X. Friends - 30/09/2018 AccorHotels certified review

we were satisfied With Our stay

Vidar P. Couples - 25/09/2018 AccorHotels certified review
« Good but nothing special. »

Good stay, crowded and too little seats for breakfast. All good but nothing that make me remember this hotel in particular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vidar P., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Shawki A. Business - 21/09/2018 AccorHotels certified review
« satisfactory »

satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear shawju a., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Peter Z. Friends - 17/09/2018 AccorHotels certified review
« For that price more than okay »

Nothing was dissapointing. The room was a little dirty but i didnt mind. The only disadvantage of my room was the the door to the bathroom was a little to my see through for my taste

Akira K. Solo - 16/09/2018 AccorHotels certified review
« I enjoyed staying this hotel. »

If it is possible, it may be better to set up rooms with fridge and kettle (with additional fee). If I am staying couple nights, the refrigerator and the electric kettle are very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akira K., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Graham Couples - 15/09/2018 AccorHotels certified review
« very comfortable stay »

The hotel was very clean, comfortable and convenient to the activities we had planned. The staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Jason Solo - 13/09/2018 AccorHotels certified review
« Good location, comfortable stay. »

Hotel was easy to find from the hauptbahnhof, good, well appointed signage on approach. Room was comfortable and well fitted out. Only issues: Not good welcome. Check in staff had no interest at all. Breakfast was exceptionally crowded, no logic to where items were, really difficult to find things, difficult to get a table. Shame no kettle in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the hotel bar you get hot water. Our staff is always ready to fill the buffet and keep the tables clean. Unfortunately it can come at peak times when many guests at the same time for breakfast to small bottlenecks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Quratulain Solo - 12/09/2018 AccorHotels certified review
« Excellent hotel and facilities »

I had a very comfortable stay at Ibis Hamburg City. The room was very clean and the spacious. Had everything I needed. Within walking distance to the central station which makes it ideal for commuting easily. I am very pleased and would definitely book again.

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Another thorougly pleasant stay at Ibis Hamburg City »

A very nice stay at the hotel; easy walking distance to the centre, friendly, welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., we very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Christa Couples - 09/09/2018 AccorHotels certified review
« Okay »

I was disappointed there was no refrigerator or safe in our room. I had medication which was supposed to be kept chilled. Although the staff offered to keep my medication in the downstairs refrigerator, this was unacceptable and a breach of privacy. In addition, we like to keep our travel documents secure if we are out for the day but no safe was in the room. Again the staff offered to keep our passports and other documents secure but, again, this was not acceptable to us.

Mary L. L. Families - 03/09/2018 AccorHotels certified review

We ordered a pasta dish from the restaurant which was totally unacceptable. Bland, unappetizing and not to your high standards, we set it as aside and were not asked why. Because I was entertaining a guest. I did not comment on this to the waitress and she did not question why a dish of food went uneattened. I would have been much more satisfied had she brought something else to eat or adjusted the bill. The breakfast were wonderful and a good way to start the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary Lou L., thank you very much for your rating. As for the dinner, I apologize to you for this inconvenience. Please be assured that this is not our standard and I has already sought the personal conversation with the staff to sensitize them Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Paco Families - 03/09/2018 AccorHotels certified review
« Correct »

Only for sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paco, thank you very much for sharing your experience with us. We regret that not all your expectations were met. The underground car park belonging to our hotels has 88 parking spaces. Only 200m from the hotel is the public car park at the Hühnerposten with 427 seats. The entrance is possible daily between 04.00 - 22.00 o'clock (exit at any time) and the parking fees are identical to those in our garage. The employees are happy to explain the way to the parking garage. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Carlo Business - 01/09/2018 AccorHotels certified review
« Very satisfied ;) »

Nice, roomy lounge, cosy rooms. A little bit to scarce choice of food for the breakfast and not so much space to seat during 'rush hours'.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Carlo, Jesteśmy bardzo wdzięczni za Pani/ Pana komentarze dotyczące pobytu w ibis Hamburg City. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Panią / Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonana / przekonany, że Pani/Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pani/Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Carsten Woll General Manager

Reiner W. Families - 23/08/2018 AccorHotels certified review
« top »

alles ok

John D. Couples - 23/08/2018 AccorHotels certified review
« Mr »

Excellent

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