Pullman Nanjing Lukou Airport Hotel

TripAdvisor rating 5.0/5 752 reviews
Pullman Nanjing Lukou Airport
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Located inside the airport Terminal, next to metro station and airport Transportation Centre.

  • Self-check-in kiosks at the Lobby.

  • Simultaneous Flight Information Display in 312 soundproofed guest rooms.

  • 1 pillar-free Ballroom, International all day dining and Chinese restaurant, 10 meeting rooms.

  • Surroundings such as Wantrack Circuit, Nanjing East Outlets, Niushou Mountain,Gingko Lake Golf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Nanjing Lukou Airport

Nanjing Lukou Intl Airport
Jiangning District
Jiangsu Province
211113
nanjing
china

Tel: +862569836888

Fax: (+86)25/69836999

Contact email

Check-in from 14h00

Check out up to 12h00

  • NANJING SOUTH STATION :   AIRPORT SHUTTLE TERMINAL 2

  • NANJING SOUTH STATION :   S1 LUKOU AIRPORT

  • By plane

    NANJING LUKOU At 0.02km / 0.01 miles

  • By train

    NANJING SOUTH At 33km / 20.51 miles

GPS :31.731231, 118.872873

Our accommodations

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe 1 King Bed

  • Max. number of persons: 2
  • Area: From 43
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe 2 Single Beds

  • Max. number of persons: 2
  • Area: From 43
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 43
  • Views: City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 43
  • Views: City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Suite 1 King Bed

  • Max. number of persons: 2
  • Area: From 75
  • Views: City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Executive Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 100
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

BONJOUR WESTERN RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

All-day Dining Restaurant serving western and eastern a la carte menu and an international buffet. With the flights landing view, interactive live cooking, elegant and relaxing ambience, we provide you with great buffet breakfast, themed lunch and dinner.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE SOLEIL LEVANT RESTAURANT

Type of cuisine: Chinese

Photo non contractuelle / Strictly non binding

A modern atmosphere with 12 private rooms, equipped with simultaneous flight information display, serves Huaiyang style dining, together with Cantonese, Sichuan and Hunan cuisine, with an exciting blend of local dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CARNIVOROUS STEAK AND WINE THEME

Type of cuisine: International

Photo non contractuelle / Strictly non binding

An elegant grill room serves high quality steak and set menu, featuring the Vinoteca by Pullman concept with a compilation of new world and old world wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Le Ciel Lobby Bar

Photo non contractuelle / Strictly non binding

Le Ciel serves high tea as well as a variety of light snacks and beverages. The perfect place for informal business meetings or to relax after a busy day.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 684

  • Maximum capacity: 575 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Pullman Nanjing Lukou Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,713 reviews

tripadvisor

TripAdvisor Rating 5.0/5

752 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

everyone always has a smile

Customer review rating 4.6/5

Ursula Business - 12/11/2019 Confirmed reviews AccorHotels

everyone always has a smile, it starts and ends at the entrance door, room is always more than okay, food and drink is also always delicious.

Dear Ursula, Thank you for your continued support and love and much appreciate your loyalty to our Pullman Nanjing. We are indeed very humbled by your kind words and are very pleased to know your stay was a total success, and I was especially happy to read our staff members left such an excellent impression on you. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Wonderful Experience

Customer review rating 4.6/5

Jonathan T. Business - 06/11/2019 Confirmed reviews AccorHotels

Perfect location; good service and comfortable bed

Dear Mr. T., Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a pleasant experience during your stay with us. Much appreciate your generous comments on the hotel location, service and bedding experience. I have shared your compliments with our team to encourage them to continuously strive for excellence. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. If I can be of any assistance with your future reservations, please contact me directly at H8… Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Immaculate hotel right at the terminal

Customer review rating 4.6/5

Andie Families - 28/10/2019 Confirmed reviews AccorHotels

How wonderful after a long international flight, to have only a short walk within the terminal building to this immaculate hotel. It's modern clean and stylish with super comfortable beds and an excellent breakfast buffet overlooking the terminal. Save yourself the long trip into town and wake up refreshed and ready to go!

Dear Andie, Warm greeting from Pullman Nanjing Lukou Airport and thank you for choosing to stay with us and sharing your recent experience. It’ s great to know our convenient location, breakfast and well-equipment room having impressed you. We do pride ourselves on exceeding our guest’s expectations through exceptional surroundings and facilities and I am sincerely pleased that we achieved this goal during your stay with us. I have shared your positive comments with our team. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. If I can be of any assistance, please contact me directly as I would be more than happy to assist. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Great service, clean rooms, and amazing location

Customer review rating 4.6/5

Christian Solo - 28/10/2019 Confirmed reviews AccorHotels

I’ve stayed here before, but the hotel is so clean, the check in is always quick and easy, and the location is too perfect. Love this hotel!

Dear Christian, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your stay. It is a great honor for us that you enjoyed the stay and your overall experience was excellent. To make our guest feel welcome, feel heart-warmed is our primary mission, so your positive feedback on the hotel location, check in efficiency and room cleanliness motivate all our employees to better serve you and other guests in the future. What makes me even more happy is that you love our Pullman Nanjing Lukou Airport and would like to choose us again. Thank you so much for recommending our hotel and the entire team is looking forward to make your next stay memorable. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Excellent service - great experience

Customer review rating 4.6/5

Josef P. Business - 26/10/2019 Confirmed reviews AccorHotels

Staying at the Pullman Nanjing Lukou Airport hotel was a great experience. Very dedicated and service oriented staff who walk the extra mile. Very good hotel infra-structure and perfect connectivity. For sure, I will come back when I travel to Nanjing next time.

Dear Mr. P., Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a great experience during the stay with us. Much appreciate your generous comments on the hotel location and staff service. I have shared your compliments with our team to encourage them to continuously strive for excellence. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. If I can be of any assistance with your future reservations, please contact me directly. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Convenient and comfortable stay

Customer review rating 4.6/5

Anonymous Business - 14/10/2019 Confirmed reviews AccorHotels

It was a simple breeze to arrive at Nanjing airport and walk to the Pullman hotel inside the terminal buildings. the check-in staff were friendly and helpful, and spoke excellent English. The room was quite and comfortable - perfect for a rest after a long flight. I recommend to treat yourself to the excellent breakfast buffet overlooking the airplanes.

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your stay. It is a great honor for us that you enjoyed the stay and your overall experience was excellent. To make our guest feel welcome, feel heart-warmed is our primary mission, so your positive feedback on the hotel location, breakfast and comfortable room motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Best regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Convenient and Comfortable

Customer review rating 4.6/5

Lynnyarb Solo - 11/10/2019 Confirmed reviews AccorHotels

The Pullman Hotel inside the Nanjing Lukou airport terminal offers convenience and comfort to airline passengers; I stay at this hotel about four times each year, before and following my trips to the US and back.

Dear lynnyarb,, Welcome back to our Pullman Nanjing Lukou Airport. And we much appreciate your loyalty to our Pullman. We are all honored to have your continued support and I have shared your comments with our team which will encourage our team to strive for guest satisfaction. Thank you again for sharing your experience and we look forward to welcoming you back soon. Our world is your playground ! Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Ok hotel when you need to stay at the airport

Customer review rating 4.6/5

Anonymous Friends - 10/10/2019 Confirmed reviews AccorHotels

Aircon not working properly. Complained about this 1 year ago and still no improvement. Rooms ok. Why are the non airside balconies closed? Staff speaks good english. Room service food is ok, but late night choices very limited. Will stay again if I have another morning flight from Nanjing.

Dear guest, Thank you for choosing to stay at the Pullman Nanjing Lukou Airport again, and sharing your valuable feedback with us. We are sorry to hear that the Air-condition and the closure of the balcony doors affected your overall experience. Please allow me to express my sincere apologies to you. According to the relevant provisions of Nanjing Airport Public Security Bureau, the hotel’s balcony doors must all be closed. As for the room service menu and the air-condition issue you have mentioned, we have tasked our Food & Beverage Director and Chief Engineer to action your comments with the team to improve and try our best to deliver perfect memorable experiences for our guests. Thank you again for sharing your experience and happy to heard your positive comment on our staff. We look forward to welcoming you again when your travels take you to Nanjing. Kind regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Very comfortable bedding, with Yoga mat, perfect for a short-night stay!

Customer review rating 4.6/5

Jianliang X. Solo - 05/10/2019 Confirmed reviews AccorHotels

I only stayed for six hours. The checking-in and checking-out processes were really pleasant and efficient. The best of all, there was Yoga mat supplied in the room, satisfying my need the most! The corridor carpet was really think, not much easy for the suitcase to move though.

Dear Ms. X., Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your stay. It is a great honor for us that you enjoyed the stay and your overall experience was excellent. To make our guest feel welcome, feel heart-warmed is our primary mission, so your positive feedback on the receptionists' efficiency and well-equipment room motivate all our employees to better serve you and other guests in the future. But I am would like to apologize to you for the inconvenience caused by the corridor carpet. Our concierge will be happy to offer luggage service for you during your next stay; Using the airport luggage cart can be brought into room, that will be much easier for guest to move the suitcase on the carpet. Thank you again for sharing your experience, we do hope to have opportunities to better serve you in the near future. Best regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

First stay this airport Pullman

Customer review rating 4.6/5

Holger Friends - 03/10/2019 Confirmed reviews AccorHotels

I arrived around 7:40 PM and been told the lounge hot food closed at 7:30PM. The lounge do not supply breakfast, and the bred during breakfast was not good, this is NOT French bred.

Dear Holger, Thank you very much for taking the time to give us the valuable feedback regarding your recent stay. I am very disappointed that we've failed to satisfy your expectations. I personally would like to express my deepest apology, and I wish we can turn back the clock to make it right for you. Guest experience is our top priority, please be assured that I have shared your feedback on breakfast with our team. Director of Food & Beverage have been tasked to take action and improve. Regarding the Executive lounge happy hour time, it is from 17:30 to 19:30, and I am sorry that we do not serve breakfast in the lounge at present, guests stay at Executive floor are welcomed to have breakfast in western restaurant. Much appreciate you sharing your concerns, and I take full responsibility to improve the experience of your next visit. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Very nice people

Customer review rating 4.6/5

Glen W. Business - 28/09/2019 Confirmed reviews AccorHotels

I have sent many messages over the past months and this is no different. I enjoy staying there and the people are very nice

Dear guest, Welcome back to our Pullman Nanjing Lukou Airport. And we much appreciate your loyalty. I am very happy to hear that you enjoyed staying here and your positive feedback on our employees serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the messages you mentioned that you sent many over the past months, could you please share with me more about that, a better understanding would be highly valuable for us to investigate the issue and take actions. I do hope to receive your further feedback, or look forward to talking with you during your next stay in October. Thank you again for sharing your experience and looking forward to see you soon. Our world is your playground ! Best Regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Mr Jonathan P.

Customer review rating 4.6/5

Anonymous Business - 27/09/2019 Confirmed reviews AccorHotels

Bedroom and other facilities were very good indeed - excellent provision The food in the evening was slightly disappointing - my main course was brought to me before I finished the starters. The food in the main course could have been warmer. The service was very good and the staff were delightful

Dear guest, Thank you so much to sharing your experience regarding your stay at the Pullman Nanjing Lukou Airport. I am happy to read your positive comments on the room facilities and our service which encourages team members to do even better next time. But I am sorry for your unpleasant dinner experience and I have shared with our Director of Food&Beverage and Executive Western Chef, they take your comments seriously; please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

OASIS.

Customer review rating 4.6/5

Michael. Solo - 27/09/2019 Confirmed reviews AccorHotels

Needed a break from the crowds and confusion in Nanjing, the PULLMAN at Loukou was just the answer. I had been meaning to try the brand at other locations, however this was the first experience. From the meet and greet with the porter and the collection of my luggage to a welcoming drink of 'plum juice' at reception, I started to feel comfortable. The room was spacious, the big bath a destressor and the bed very comfortable. The plane spotting was an added bonus and no noise! I wish I could have stayed longer it was so quiet.

Dear Michael, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your stay. It is a great honor for us that you enjoyed the stay and your overall experience was excellent. To make our guest feel welcome, feel heart-warmed is our primary mission, so your positive feedback on the hotel location, staff and comfortable room motivate all our employees to better serve you and other guests in the future. What makes me even more happy is that you would like to choose us again. Thank you so much for recommending our hotel and the entire team is looking forward to make your next stay memorable. Best regards, Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Excellent but a lot of noise from airport construction at all hours

Customer review rating 4.6/5

Robert Business - 20/09/2019 Confirmed reviews AccorHotels

All was wonderful. However, although you told me that there might be noise from the airport construction site from 07…, actually the noise went on till after 2200 and it started at 0500. My sleep was not good at all.

Dear Robert, Happy to meet you again and thank you very much for taking the time to share your experience with us, which encourages our team members to do even better next time. I am so sorry to hear that you were suffering from the airport construction noise during the stay. Hotel management highly values your feedback, the construction noise should be controlled within 07…, please be assured that we are strengthening communication and coordination with the airport. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

VERY AVERAGE

Customer review rating 4.6/5

Simon -. H. K. Business - 20/09/2019 Confirmed reviews AccorHotels

Hotel was very hot - no aircon in reception/bar/corridors. Food was terrible. Need more staff who know what they are doing.

Dear Simon, Thank you for choosing Pullman Nanjing Lukou Airport and sharing your feedback with us. We much appreciate your loyalty to Accor. First and foremost please allow me to sincerely apologies for the unpleasant experience during your recent stay. As for the air-condition, we do have central air-condition system in hotel, considering environmental protection and comfort, the setting temperature is 23 ℃. Our Engineering team will pay high attention to the daily check. Regarding your comments "food was terrible", a better understanding of our guest expectations would be highly valuable to the kitchen team to investigate the issue and take actions. If you wish to share more feedback, or if I can be of any further assistance, please do let me know on H8… I do hope we will have another occasion where we can welcome you back to the Pullman Nanjing Lukou Airport and to show you how we value your comments and have improved them. Best regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Short stay

Customer review rating 4.6/5

Anonymous Business - 04/09/2019 Confirmed reviews AccorHotels

Good, very clean, great breakfast

Dear guest, Thank you very much for taking the time to share your comments on your stay with us, which encourages our team members to do even better next time. I am delighted that you had a short but nice stay here. We encourage our staff to enrich the guests' journey whether staying or simply visiting the hotel, so your positive feedback on the cleanliness and breakfast serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Best regards, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

nice hotel

Customer review rating 4.6/5

Jk Business - 02/09/2019 Confirmed reviews AccorHotels

nice stay

Dear JK, We would like to thank you for spending your valuable time to give us the feedback regarding your recent stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Great Customer Services

Customer review rating 4.6/5

Amando C. J. Business - 01/09/2019 Confirmed reviews AccorHotels

Friendly employees - reception, concierge and restaurant Fast services

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Nanjing Lukou Airport. I am very happy to hear that you enjoyed the stay with us and satisfied with our service. Guest experience is our top priority, I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Silent, comfortable, efficient

Customer review rating 4.6/5

Sergio B. Business - 30/08/2019 Confirmed reviews AccorHotels

I sent one night and everything was great. Express laundry service was incredibly quick and efficient. As expert on lighting in hotels, I found the setup and installation of lighting was poor and a setup of you already got, no need to buy more gear, is really necessary.

Dear Mr. B., Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. Guest experience is our top priority, so we much appreciate your loyalty to our Accor hotels and your praise for laundry services will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the lighting installation you have mentioned, please be assured that I have shared your feedback with our Deputy Chief Engineering for further improvement. I hope to have an opportunity to better serve you whenever your travels bring you back to Nanjing. I would appreciate if you could contact me directly at h8… as I would be happy to assist. SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

nice

Customer review rating 4.6/5

Anonymous Friends - 29/08/2019 Confirmed reviews AccorHotels

wonderful

Dear guest, Thank you for choosing to stay at Pullman Nanjing Lukou Airport and spending your valuable time to give us the feedback. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with our team, I believe that your praise will motivate all our heartists to better serve you and other guests in the future. We hope to welcome you back soon. Sincerely, SHELLY ZUO GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in nanjing