Hotel - Pullman Nanjing Lukou Airport
Pullman Hotel Pullman Hotel

Pullman Nanjing Lukou Airport Hotel

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4.5/5 1,692 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-cooling system with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 312 rooms
  • 141 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air-cooling system with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,692 reviews

Our guest reviews for Pullman Nanjing Lukou Airport

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 14/04/2018
« Plz clean the toilet »

Last time they didnt clean my toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmest greetings from the Pullman Nanjing lukou Airport. Thank you for your feedback regarding your experience. Please allow me to extend our sincerest apologies for the clean issue. We have noted your feedback and can assure you that we are addressing the shortcomings you so kindly pointed out. Once again, thank you for choosing to stay with us, and I hope you will allow us another chance to showcase what the Pullman's hospitality is famed for. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Dickson Business - 13/04/2018
« Quick overnight stay »

Room is as tidy and confortable as it is

Our hotel has responded to the review
Our hotel has responded to the review

Dear dickson, Welcome back to Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words are glad to know that you enjoyed our tiny room. We will continue to work hard to enhance guest satisfaction。 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Joe K. Business - 12/04/2018
« Excellent experience »

Professional, polite and care about customer’s need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Fung Joe K., Thank you for your nice comments regarding your stay at the Pullman Nanjing Lukou Airport and much appreciate your loyalty to our Pullman and be our silver member . It is always a pleasure to receive positive feedback. I will share your nice comments on our staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I’m Shelly, Guest Experience Manager. Should you need further queries, please let me know. We’re very glad to assist you all the time and we hope you could treat us as your old friends in Nanjing. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground ! Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Lily Solo - 11/04/2018
« It was a very comfortable night. »

Big room; friendly staff; efficient service; and excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li Li C., Thank you for staying at Pullman Nanjing Lukou Airport. We are glad to hear that you have enjoyed your recent stay with us, as well as our services, location and facilities. Your comments have been shared with our team already and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your valuable feedback and we look forward to your next visit! Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Keliang Families - 11/04/2018
« mr »

nice clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keliang, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. We are happy to know that you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
P. Business - 03/04/2018
« Good »

Good ambience in the hotel;just could not find our way back to the reception the next day;very good service in the reception even though we arrived late. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for your nice comments regarding your stay at the Pullman Nanjing Lukou Airport. It is our great pleasure to hear that you enjoyed your stay with us and our reception made a good impression on you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Lynn Y. Solo - 01/04/2018
« The Pullman Nanjing Lukou Airport Hotel is a major help to me in my travel »

Because flights that I take often depart or arrive at extreme hours, I use the hotel to help me get a good night's sleep before an early flight or after a late arrival. The comfort of the hotel's rooms and the helpful staff contribute to my appreciation of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn Y, Thank you for your continued support and love of Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words and are very pleased to know you love our location and rooms which made your stay was a total success, and I was especially happy to read our staff members left such an excellent impression on you - much appreciated! Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Robert Business - 27/03/2018
« Very Nice to Meet You at the Earth Hour Party »

The experience here is always one of reliability and high quality standards of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert , Thank you very much for your continued support and affection, and giving us your kind comments. We are delighted to hear that you had a wonderful time at our hotel during your recent stay and you are satisfied with our service. It's really an honor to invite you to participate in the Earth Hour Party. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! At Pullman, our world is always your playground and we hope you could take us as your old friends in Nanjing forever. We look forward to seeing you again at Pullman Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Anonymous Business - 22/03/2018
« Comfortable »

The stay was lovely, only downside was having the room attendant knock on the door at 10pm when I was in bed already. Also the DND button didn't seem to work either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comments regarding your recent stay at Pullman Nanjing Lukou Airport. Please accept our sincere apologies for any inconvenience you experienced. Your comments regarding the service level of our Housekeeping and the check-in efficiency are extremely valuable. Our goal is to provide our guests with warm, efficient and personalized service. We will discuss this in detail with our Director of Rooms who will work closely with the team to resolve these shortages. We take your comments very seriously. We can assure you that efforts will be made to improve in the areas you have highlighted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wish you have a lovely day! Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Y. Business - 22/02/2018
« Good hotel. Good service »

Taking a flight the next day morning. This hotel is perfect choice at reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., Thank you for staying with us and highly recommending our Pullman. It is always a pleasure to receive positive feedback. I have shared your comments with our team. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Dickson Business - 13/02/2018
« Comfortable stay »

A comfortable and enjoyable stay after few days in China facotry. Nice food and clean room. Very handy to airport. Quick check out time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DICKSON, Thank you for taking your time to give us your valuable feedback. I am really glad to know that you had a comfortable and enjoyabIe stay with us. I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Bp R. Solo - 13/02/2018
« Up to your usual high standards »

Check-in was much more effficient. The room facilities were excellent. The a-la-carte menu was rather limited but the food served was of good quality. The breakfast buffet was first class. All in all, this remains a good choice for travellers taking an early morning flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BP Rawlins, We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. I am delighted to know that you had an enjoyable stay with us. I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Kenny Business - 07/02/2018
« Room is great, but could still have improvement »

No staffs on duty at Executive Lounge in the morning, which is hard to seek assistance if necessary. And each time when you touch the button on the elevator, static always comes which is quite annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenny, Thank you very much for taking the time to share your comments with us. I am disappointed to learn that your recent stay was unsatisfactory, especially that our Executive Lounge opening time and the static affected your experience. I would like to extend our most sincere apologies for any inconvenience caused, and I have shared and addressed the issues with the concerned team members, for immediate action. I do hope we will have another occasion where we can welcome you back to Pullman Nanjing Lukou Airport and we will show you how we value your comments. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Simon Business - 05/02/2018
« extremely comfortable »

Upgraded to suite room, extremely comfortable, just wish it was a longer stay !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words and are very pleased to know your stay was a total success. I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Alan H. Business - 05/02/2018
« Very bad »

It was ok at the beginning, but really bad at the end as your people refused to issue the invoice when I checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you very much for staying at Pullman Nanjing Lukou Airport and giving us your valuable feedback. I am disappointed to learn that your recent stay was unsatisfactory, and would like to extend our most sincere apologies for any inconvenience caused. I have shared and addressed the issues with the concerned team members, for immediate actions. We appreciate your sharing your concerns, I truly hope we will be able to welcome you back to our hotel once again. I am confident that our team will be able to restore your faith in us and our services. If I can be of any further assistance or if you wish to share more feedback, please do let me know. Best wishes! SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Anonymous Solo - 04/02/2018
« Extremely convenient »

What's not to like about a place that is so conveniently placed that you can roll out of bed and roll your luggage cart directly to the check-in counter. The room is luxurious and beautifully appointed. I stay in this hotel both before leaving China and upon returning, so that I can coordinate transportation from home to flight for the greatest convenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words and are very pleased to know your stay was a total success. We are glad to know that you enjoyed our location and our rooms - much appreciated! Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
D Business - 02/02/2018
« Overall fine »

A comfortable room with modern design. Overall it is good except the wi-fi network is not fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D, Thank you very much for taking the time to share your comments on your recent stay with us. We are all honored to receive your approval on our comfortable rooms, but I am sorry to read that you did not enjoy the wifi speed during your stay and for which I would like to sincerely apologize. Please rest assured that we are taking the appropriate measures to address the practice and prevent future occurrence. Meanwhile, I truly hope we will be able to welcome you back to our hotel once again. I am confident that our team will be able to restore your faith in us. If I can be of any further assistance or if you wish to share more feedback, please do let me know on : h8… Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Danny Business - 29/01/2018
« Good Hotel »

The room is very nice and the overall service is very good specially the sky lounge..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. We are glad to know you had a great experience on your recen stay with us.It is always a pleasure to receive positive feedback. I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Ursula Business - 29/01/2018
« perfect! »

I feel at home in the Pullman. I always got a smile and everyone was always ready to help me if necessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula, A great thank you for your review that will for sure help future travelers . We are glad to read our staff members left such an excellent impression on you, your satisfaction is a great source of motivation for our team - much appreciated! Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

AccorHotels certified review
Glenn L. Business - 29/01/2018
« Have enjoyed the usual excellent high standard I am used to with the Pullman Group »

Great clean rooms, good wifi, great Menu to choose from, staff very helpful and professional, the staff are always so lovely to deal with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn L., Thank you for taking the time to tell us about your experience at the Pullman Nanjing Lukou Airport. We are all honored to receive your approval on our clean rooms, good wifi, great food & beverage and our friendly staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

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