Hotel - Pullman Nanjing Lukou Airport
Pullman Hotel Pullman Hotel

Pullman Nanjing Lukou Airport Hotel

4.5/5 178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-cooling system with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 11 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 312 rooms
  • 141 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Telephone
    • Radio in room
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Automatic temperature control
    • Air-cooling system with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,084 reviews

Our guest reviews for Pullman Nanjing Lukou Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 178 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hezhong O. Business - 06/11/2018 AccorHotels certified review
« Very good! »

Good foods, quiet room, free happy hour, good service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hezhong O., Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review and it is great to hear that you were impressed by the service, foods and room . I have shared your wonderful comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Yichen Business - 30/10/2018 AccorHotels certified review
« Mr. Yichen Q. »

Located in the airport and very convenient. Smooth check-in experiences and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YICHEN, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We are indeed very humbled by your kind words and are very pleased to know your stay was a total success. We are glad to know that you enjoyed our location, and I was especially happy to read our staff members left such an excellent impression on you - much appreciated! I’m Shelly, Guest Experience Manager. Should you need further queries, please let me know. We’re very glad to assist you all the time. We hope you could treat us as your old friends in Nanjing. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

A W. Business - 24/10/2018 AccorHotels certified review
« Clean and nice »

Relax

Our hotel has responded to the review
Our hotel has responded to the review

Dear A w., Thank you very much for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. We are glad to know that you had a comfortable stay with us . I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Peter L. Business - 15/10/2018 AccorHotels certified review
« Pleasant experience »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter L., Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. We much appreciate your loyalty to our Pullman and be our Silver member. We are glad to read that you had a pleasant experience with us and your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly value your feedback and all our efforts are concentrated in improving guest satisfaction. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Best regards, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Alice Z. Couples - 13/10/2018 AccorHotels certified review
« mites problem!! »

There're definitely mites in the bedding. My husband and I both got bitten and the infected area was swollen and itchy. Definitely won't stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice Z, Thank you for taking the time and providing us with valuable feedback. We are heartfelt sorry for the unpleasant bedding experience caused by mites you have mentioned.I have shared your feedback with our team and we highly value your feedback. Our Director of Rooms have contacted a professional company to detect mites issues in the room. At the same time to strictly enforce brand standards, we will increase the frequency of high-temperature drying of linen to provide a more comfortable stay for our guests. Dear Alice, I do hope we will have another occasion to try and make it up to you and to demonstrate how we value your feedback enormously and have taken it most seriously with the team to prevent it happening in the near future. If I can be of any further assistance or if you wish to share more feedback, please do let me know on :H8… Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Sandy Business - 12/10/2018 AccorHotels certified review
« Disappointed »

Extremely slow check in and check out. It took the front desk 10mins to check in. The worse is not professional. During this business trip, we had been stay with several hotels. I deposited for my client and check out by their own. At the beginning, she said they can’t. Later on, she said they can. But after finish mine, she asked my client to deposit again. Finally, we worked it out and required me to check out after my clients. (The local hotel even can do this service). On the way to the airport, the client told me that they asked him to pay all... I don’t know what to say. Another thing is the restaurant, slow service. When we walked in, no waitress to answer. I went to get the menu by myself. The spicy fish... the pepper looked like old not fresh. It worse than the small restaurant. Anyhow, my client and I disappointed. We can feel you this hotel and good business but hope the service will be match the brand. Even I don’t want but I have no choice to stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandy, Thank you for taking the time to tell us about your experience at the Pullman Nanjing Lukou Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your concerns about our service professionalism with all heads of departments for immediate actions. We will strengthen the attention to details and strengthen the training for all employees. I do hope we will have another occasion to try and make it up to you and to demonstrate how we value your feedback enormously and have taken it most seriously with the team to prevent it happening to another guest in the near future. Thank you again for sharing your experience, and we look forward to welcoming you again when your travels take you to Nanjing. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Ed K. Couples - 05/10/2018 AccorHotels certified review
« Pullman Nanjing »

Just ok - the executive lounge selection not great - then went to dinner at steak house and ordered most expensive steak and that was not great either

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed K., Thank you very much for staying at Pullman Nanjing Lukou Airport and sharing your experience with us.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to learn that your recent stay was unsatisfactory, and would like to extend our most sincere apologies. As for the unpleasant experience on the executive lounge and the dinner in our steak house you have mentioned, I have shared with our Director of Rooms and Director of Food& Beverage to action your comments with the team to ensure we deliver perfect memorable experiences for our guests. I truly hope we will be able to welcome you back to our hotel once again. I am confident that our team will be able to restore your faith in us and our services. If I can be of any further assistance or if you wish to share more feedback, please do let me know on H8… Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Tom D. Business - 30/09/2018 AccorHotels certified review
« I left my ipad in the room and they kept it for me »

see above. I want to thank the folks who did this for their honesty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a pleasant experience during your stay with us. Thank you so much for highlighting our service. I have shared your compliments with our team to encourage them to continuously strive for excellence. We sincerely look forward to welcoming you back to the Pullman Nanjing Lukou Airport very soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Laura M. Business - 28/09/2018 AccorHotels certified review
« Our stay in Nanging »

We where on a short trip for buisness perfect hotel, convenient close to client and location to airport .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura M., Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a pleasant experience during your stay with us. Thank you so much for highlighting our location and environment. I have shared your compliments with our team to encourage them to continuously strive for excellence. We sincerely look forward to welcoming you back to the Pullman Nanjing Lukou Airport very soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Bg Business - 24/09/2018 AccorHotels certified review
« The perfect hotel at the Airport ! »

The hotel is perfectly situated at the Airport, it's not possible be closer to the check-in gates ! But it is quiet - flight are not going between midnight and 06:00. Room are big and clean, very confortable. Breakfast is good and start at 06:00; good if you have an early flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BG, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I was very happy to hear that your recognition on our convenient location, well-equipped guestroom and our breakfast. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Rick Solo - 22/09/2018 AccorHotels certified review
« Moved to another room »

My first room was #969. However, As I started using the shower, I noticed that the water wasn't draining and eventually was flooding the entire bathroom. I asked the hotel to change my room because of this. They were very accommodating and allowed me to switch rooms. Other than that, everyone was very friendly and the service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick, Thank you very much for taking the time to let us know about your recent stay at Pullman Nanjing Lukou Airport and for pointing out to us key issues, first and foremost please allow me to sincerely apologies for the poor quality you have unfortunately experienced while staying in the room 969. I have shared your nice comments on our service and your valuable feedback on the bathroom facilities with our team. As for the unpleasant bathroom cleanliness and the shower you have mentioned, our engineering team has started a full renovation of guestrooms which will take us about 6 months to replace all damaged facilities and weather-strip. Last but not least, we all welcome you to come back again in the near future, and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Ray W. Business - 21/09/2018 AccorHotels certified review
« front desk not professional »

front desk ask me if i like a double bed room or single bed room but finally only a single bed room is available which i prefered double bed. WHY ASK?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray W., Thank you very much for taking the time to share your comments on your recent stay with us. I am very disappointed to learn that you had a very unpleasant check-in experience and I wish to sincerely apologize for our shortcomings. I have tasked our Director of Rooms to share your experience with the team to ensure we learn how we could have handled it in a much more professional manner! I do hope we will have another occasion to try and make it up to you and to demonstrate how we value your feedback enormously and have taken it most seriously with the team to prevent it happening to another guest in the near future. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

X. B. Business - 20/09/2018 AccorHotels certified review

good stay, nice location and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear X. B., Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review and it is great to hear that you were impressed by the service of our associates and our convenient location. I will share your wonderful comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Kevin S. Business - 16/09/2018 AccorHotels certified review
« have very good and relax stay »

People are nice both in reception and executive refreshment room. Refreshment is good and has a large selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin S., Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review regarding your recent stay and it is great to hear that you were impressed by the service of our associates especially the Club Lunge and reception team. I will let them to know about your wonderful comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Best regards, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

K. Solo - 12/09/2018 AccorHotels certified review
« Comfort and clean »

I prefer to make a full payment online in advance before my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to share your experience. We are happy to learn that you’ve had a pleasant experience during your stay with us. I have shared your compliments with our team to encourage them to continuously strive for excellence We sincerely look forward to welcoming you back to the Pullman Nanjing Lukou Airport very soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Sunny L. H. K. Business - 10/09/2018 AccorHotels certified review
« A very pleasant stay made perfect by superb staff service »

Stayed for 6 hours in the Day Use Room on level 9 and get to use the executive lounge on the same floor. Service staff at the lounge is polite and cheerful even to us who are there transiting only over few hours at Pullman. Beyond our expectations, we were treated to some high tea light snacks when we visited the lounge for a drink. The room decor and amenities certainly made an impression on us for us to want to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunny L. H K, Thank you very much for taking the time to share your comments on your recent stay with us, which encourages our team members to do even better next time. Our property is located in the Nanjing Lukou Airport, it links Terminals 1 and Terminal 2 of the airport together, only 2 minutes to Terminals and 5 minutes to Airport Transportation Hub by walking. I am delighted you had a great stay and that our colleagues so impressed you. We encourage our staff to enrich the guests' journey whether staying or simply visiting the hotel and we will thank Executive Lounge staff for their warm hospitality. Happy to hear that you'll come back and please take the Pullman Nanjing Lukou Airport as your home in Nanjing and we are ready to welcome you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Ula Business - 02/09/2018 AccorHotels certified review
« everyone always has a smile »

No question was too much, everyone was always ready to help me. Even those who do not speak English did their best to help me if necessary. Internet connection last visit was a problem. This visit was the internet connection without problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ula, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. It’ s great to know our friendly staff having impressed you and we are all honored to receive your approval on the improvement of internet connection. I have shared your comments with our team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Best regards, Shelly Guest Experience Manager Pullman Nanjing Lukou Airport Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Janet C. Business - 01/09/2018 AccorHotels certified review
« Shower facilities disppointing and toilet bowl not clean up properly. »

fine save the above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet C., Thank you very much for taking the time to let us know about your recent stay at Pullman Nanjing Lukou Airport and for pointing out to us key issues, first and foremost please allow me to sincerely apologies for the poor quality you have unfortunately experienced while staying with us. I have shared your valuable feedback on the bathroom facilities with our team. As for the unpleasant bathroom cleanliness and the shower you have mentioned, our engineering team has started a full renovation of guestrooms which allows us within several months to replace all damaged facilities and weather-strip. We will strengthen the training to Housekeeping team and be attentive to detail room cleanliness as well. I’m Shelly, Guest Experience Manager. Should you need further queries, please let me know. We’re very glad to assist you all the time. We hope you could treat us as your old friends in Nanjing. Thank you again for sharing your experience and looking forward to welcoming you again at Pullman. Our world is your playground! Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Eric L. Families - 30/08/2018 AccorHotels certified review
« Nice Hotel and Convenient Location »

The staff and service are up to standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric L, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review and it is great to hear that you were impressed by the service of our associates and our convenient location. I will share your wonderful comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

Xingyi C. Families - 15/08/2018 AccorHotels certified review

Thank you our family liked your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear xingyi c., Thank you so much for coming back to our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you and your family had a pleasant experience during the stay with us. I have shared your compliments with our team to encourage them to continuously strive for excellence. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. Sincerely, SHELLY ZUO 左道菊 GUEST EXPERIENCE MANAGER 宾客体验经理 EXECUTIVE OFFICE 行政办公室 PULLMAN NANJING LUKOU AIRPORT 南京禄口机场铂尔曼大酒店

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