ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,999 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

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Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,999 reviews

TripAdvisor Rating  4.0/5  474 reviews

Great Deal

TripAdvisor rating 5.0/5

ronald l TripAdvisor review

Nice decent clean comfort room. Good view of twin tower. Excellent choice for business & leisure. Gateway to the heart of KL. Staff are friendly and pleasant. Received a warm welcome from a beautiful lady Abby Low during check-in. Highly recommand

Mr Ronald, Sir, your loyalty means the world to us! We're dedicated to providing the best service possible, and it's customers like you who inspire us to excel. Thank you for your continued support and trust in our team! Vivian Chu Hotel Manager

Good location, nice stay

Customer review rating 4.0/5

Jochem Couples - Confirmed reviews ALL

Nice stay close to the main attractions. Nice room with comfortable bed and shower

Dear Jochem H., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

Well located and a nice hotel

Customer review rating 3.5/5

Ray Couples - Confirmed reviews ALL

The hotel was nice, the location was very good. A lot of good restaurants around. The pool on 31 floor was a bonus. One improvment could be made: please give 2 keys for 2 guests because one needs a room key to use the elevator.

Dear Ray Y., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

Bad room experience

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Room 2426, foul toilet drainage smell, low water pressure.

Dear Yin Hong L., Thank you for taking the time to tell us about your experience at the ibis Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Chu Hotel Manager

One night stay

TripAdvisor rating 4.0/5

Dagmar H TripAdvisor review

Check in, room, staff where friendly, clean, concierge, etc all fine, huge breakfast choice but felt like in a canteen and so noisy! Good location only about 300m. to the twin towers. Good choice for one night in a big busy city. Paid 100 Malaysian Ringit to the airport

Sir/Madam, Thank you for your feedback! Your input is valuable, and we're always working to make improvements based on customer suggestions. We always strive to exceed expectations, and your feedback helps us identify areas for improvement. Please let us know if there is anything specific you would like to see improved in our product. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, Vivian Chu Hotel Manager

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Other web-users rate our hotel

  • 3,136 reviews 8.8/10 Location
  • 3,531 reviews 7/10 Room
  • 2,591 reviews 6.6/10 Service
  • 165 reviews 4.3/10 WiFi
  • 1,775 reviews 7/10 Cleanliness
  • 1,132 reviews 6.5/10 Breakfast
  • 669 reviews 8.5/10 Vibe

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