Mercure Okinawa Naha 3 stars

TripAdvisor rating 4.0/5 772 reviews
Mercure Okinawa Naha
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Hotel extras

  • FREE Take-Away Breakfast is included in all Room-only Booking!

  • Upgrade to full Breakfast Buffet is only JPY 1200 per person and free until 12 years old.

  • Consider our Rental Car Package, including car rental at special price and free parking!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • NAHA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • Snack & beverage machine
Leisure and activities
  • Massage (Nearby)
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

FREE Take-Away Breakfast is included for all guests in Room-only bookings.

Hotel location

Mercure Okinawa Naha

3-3-19 Tsubogawa
Naha
900 0025
okinawa
japan

Tel: +81988557111

Fax: (+81)98/8557112

Contact email

Check-in from 14h00

Check out up to 11h00

  • NAHA BUS ST :  

  • By plane

    NAHA AIRPORT At 2.8km / 1.74 miles - Shuttle paying

  • By plane

    NAHA INTERNATIONAL At 5km / 3.11 miles

GPS :26.205548, 127.679079

Our accommodations

Standard 1 Double Bed, Non Smoking Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard 2 Zip Beds, Non Smoking Room

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior 2 Single Beds, Non Smoking Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior 2 Single Beds and Sofa, Non Smoking Room

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe 2 Single Beds, Non Smoking Room

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

BISTRO DE LA MER

Type of cuisine: International

The Bistro de la Mer features both international and Okinawa cuisines. The lunch buffet is one of the most popular in Naha City! For Breakfast, enjoy a FREE Take-away breakfast bag or upgrade to Buffet for only JPY 1200 per person (free for kids under 12)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 180

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Okinawa Naha

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

7,818 reviews

tripadvisor

TripAdvisor Rating 4.0/5

772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

housekeeping standards needs improvement

Customer review rating 4.3/5

Janice Families - 11/09/2019 AccorHotels review

Stay is overall good but overall housekeeping standards needs improvement. I stay longer for 10 days, Some days cups was not washed , bedroom slippers was not replaced and bedsheets were not changed. For longer stay customers, expectation is to have fresh cups cleaned daily. Pillow is too flat to provide additional support.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We thank you for your compliments concerning your overall stay, however I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We deeply apologize that bed sheets and cups were not changed regularly, and this do not reflect our basic housekeeping standards. You may know that our reception is operating 24/7, therefore do not hesitate to call our front desk anytime you need to, as we can assist you and provide you with the amenities and room furniture that you need. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuko Ano Front Office Manager

Great service

Customer review rating 4.3/5

Hong W. Friends - 11/09/2019 AccorHotels review

Very helpful and polite staff. Front desk agent Akamine is very passionate about our requests and helpful. If got chance will back to stay again.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are happy that you have liked our staff services and that hope that they left your heart with beautiful memories. It is always a pleasure to receive positive feedback and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you the next time you are in Okinawa. Sincerely, Yuko Ano Front Office manager

A clean and comfy place at reasonable price

Customer review rating 4.3/5

Winnie C. Couples - 10/09/2019 AccorHotels review

My husband and I are members of Accor Club. This hotel is located in a relatively quite district in Naha, we booked a standard 1 double bed room and were given a free upgrade to a superior 2 single bed room with river view upon arrival. Staff were able to communicate with fluent English, all very friendly and helpful. The common area was bright and cozy with nice coffee available. Our room was clean and comfy but very small, we had to lay our luggage on the bed in order to open it up.. Acceptable though due to the room rate we got. Overall a pleasant stay!

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are delighted to know that you have appreciated our hotel’s location. It is no wonder that it has made your stay even more convenient. We are glad to hear that you have enjoyed our housekeeping and your room. We are also happy that you have liked our staff services and that hope that they left your heart with beautiful memories. It is always a pleasure to receive positive feedback and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry that you have found your room a little bit small. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Comfy stay, convenient and great service

Customer review rating 4.3/5

Pinida C. Families - 09/09/2019 AccorHotels review

Staff always prompt respond and kind assisted. I got the room upgraded as I traveled with a family of 4. All questions had been answered clearly. The hotel location is very convenient and there is car parking available. Nice view, great stayed.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel. We are delighted to know that you have appreciated our hotel’s location. It is no wonder that it has made your stay even more convenient. We are glad to hear that you have enjoyed our housekeeping and your room. We are also happy that you have liked our staff services and that it left your heart with beautiful memories. It is always a pleasure to receive positive feedback and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Another Great Stay at Mercure

Customer review rating 4.3/5

William Couples - 09/09/2019 AccorHotels review

Another Great Stay at Mercure Another great stay. Front desk was adequately staffed. Check in swift and friendly. Parking was easy and right on the property. This time we had the chance to visit the breakfast buffet which was splendid. Thanks for the Okinawa choices. This hotel is located right at the Tsubogawa monorail station. There is a well stocked convenience store and coin laundry just across the front courtyard. If you rent your car at the hotel then the trip to and from the airport is a snap without traffic woes. The under counter refrigerator in our room was having difficulty keeping temp. It seems there is not enough ventilation at the back of the cabinet. Propped the cabinet door open a little bit with a small water bottle and all was fine.

Thank you for taking the time to leave a comment about your stay and thank you for your constant loyalty to Mercure Naha. We are glad to know that you have appreciated our hotel and its location, as well as our hotel services and our breakfast. We ensure you that we will share your encouraging comments to our team. Nevertheless, we are sorry that you had problems with the refrigerator in your room. You may know that you can contact our front desk anytime if you encounter any problem with your room, so our technicians can assist you, and proceed to a change of fridge or if necessary a room move. We thank you again for sharing your concerns, and we hope to see you again at Mercure Okinawa Naha. Sincerely, Front Office manager Yuko Ano

A Nice experience of Staying

Customer review rating 4.3/5

Mr. J. Families - 09/09/2019 AccorHotels review

Room is good, and the hotel location is excellent. Service people were nice and kindly. But the breakfast was simple.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. First, we thank you for your loyalty as a Accor Member and we are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Also, we regret that it was not enough variety in the breakfast buffet. We have a lot of Western, Japanese, and Okinawan-style dishes and our chefs are always thinking up new menus. We are sorry that your wifi speed connection was not good, Do not hesitate to call ou front desk next time so we can check and fix your problem. We thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Staff are friendly and the location is convenient.

Customer review rating 4.3/5

Yuan H. T. Couples - 08/09/2019 AccorHotels review

Yi Ji Bun~~~~

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. We are happy to know that you appreciated our front desk staff. We ensure you that we will do our utmosts efforts to our service standards high. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

The room service is really good.

Customer review rating 4.3/5

Yi J. Families - 02/09/2019 AccorHotels review

We felt the room service is excellent, they provided very kind and attentive service to my children. There is only one thing is not perfect, the wall and furniture were broken by the previous tenant. We think the Hotel should feel helpless too. Beside it, everything is wonderful.

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry that you have found that the walls were not in good shape. You may know that if you encounter any problem with your room and in-room furnitures, do not hesitate to contact our front desk so that we can give you support and assistance. Thank you again for sharing your experience and concerns, and we hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Good service !

Customer review rating 4.3/5

L. S. Y. S. Families - 02/09/2019 AccorHotels review

I was impressed that my room was upgraded and I like the hotel has a 4G mobile phone in the room for us to use. Besides, the place is very convenience which is very closed to monorail station and just 4 stations ( 10 mins) ahead from the airport.

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are happy to know that you felt comfortable while staying at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are delighted that you have enjoyed our Handy smartphone service and that it has made your stay even more comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Comfortable and Convenient

Customer review rating 4.3/5

Kelvin Families - 31/08/2019 AccorHotels review

It’s good. Location is convenient. Room is clean and food is tasty.

Thanks for your loyalty to AccorHotels and Mercure Hotel. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. Moreover, We are glad to know that you were satisfied with hotel's housekeeping and our breakfast. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yoko Ano Front Office Manager
Customer review rating 4.3/5

Samantha A. Couples - 31/08/2019 AccorHotels review

Very enjoyable. Great service and great location

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you were satisfied our hotel. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Very convenient location. Indoor air quality of guest room to be improved.

Customer review rating 4.3/5

W. C. Families - 28/08/2019 AccorHotels review

The overall experience was good. We stayed at your Superior Twin Room with Sofa bed in a family of 4 (2 kids inclusive). Regarding your take-away breakfast, I'd suggest your hotel can extend the offer to kids as well since our booking made to you was 4 persons. Even though we could get a breakfast at the FamilyMart right next to your hotel easily. But it was a matter of impression to your hotel from guest perspective. The take-way breakfast also cost you very little.

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. However, we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize that you could no get free take out breakfast for your children. The reason why is that children who share the bed with their parents are staying for free. Therefore, our free take out breakfast policy is only to provide it to adults. Moreover, if the full buffet breakfast is bought by the parents, you may know that the full breakfast is free of charge for children until 12 years old. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yuko Ano Front Office Manager

Feel at ease

Customer review rating 4.3/5

Diane Friends - 23/08/2019 AccorHotels review

Great, staff is helpful and room is clean. The take away breakfast shows that hotel displays hospitality for travellers.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you appreciated our front desk staff and our hotel's housekeeping. We will make sure to pass them on. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Convenient location and good service

Customer review rating 4.3/5

Vincent H. Families - 21/08/2019 AccorHotels review

Location is very good that close to the train station and park view. Good service and thanks to upgrade our room. However, I stayed in Room 813 for 3 nights, but there were some smelling from the drain in toilet. Please improve it.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. At Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad to hear that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore and the post office. Yui rail is also just situated in front of our hotel. We are delighted that you have enjoyed your room upgrade. However, we are truly sorry that the bathroom had a smell. You may know that you can contact our front desk any time you ever need to, as we can assist you if you encounter any problem with your room. Thank you for taking your time to share your feedback. We are looking forward for your next stay. Sincerely, Yuko Ano Front Office Manager

Excellent

Customer review rating 4.3/5

Dr. A. M. K. Solo - 19/08/2019 AccorHotels review

I think the manager and Front Desk, reception, made the stay more pleasant as they are very nice, very cooperative and vey helpful. The location is very strategic. You are in fact staying at the City Centre of Naha where Kokusai Dori, (International Street), RyuBo Shopping Mall, Onyoyama Park and many convenient stores and restaurants are very near i.e. 3-15 minutes in a walking distance.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. Moreover, we are happy to know that you appreciated our manager and our front desk staff. We ensure you that we will do our utmosts efforts to our service standards high. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

NIL

Customer review rating 4.3/5

L. Families - 19/08/2019 AccorHotels review

NIL

Thanks for your loyalty to AccorHotels and Mercure Hotel. We are happy to know that you were satisfied our hotel. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for taking your time to share your feedback and we do hope to see you again at Mercure Okinawa Naha. Sincerely, YukoAno Front Office Manager

Comfort

Customer review rating 4.3/5

Fai Families - 19/08/2019 AccorHotels review

Room is small but clean and tidy. Staff are politely.

Thank you very much for staying at Mercure Okinawa Naha. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. We ensure you that we will keep giving the best services possible at our hotel. However, we are sorry that you found your room too small. You may know that we can upgrade your room if you want to, so please do not hesitate to ask our front desk staff about our upgrade solutions next time you come. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Comfortable hotel with the monorail less than 100steps away

Customer review rating 4.3/5

May Families - 16/08/2019 AccorHotels review

Location is great with the monorail and family mart at our doorstep. We were upgraded to a bigger room and it was very spacious for us 2 adults and 2 kids. There is free takeaway breakfast everyday as well.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. We are glad to know that you were satisfied with our hotel's room and breakfast. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for taking your time to share your feedback and we do hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manege

Very neat and tidy! But small space.

Customer review rating 4.3/5

Gail Couples - 14/08/2019 AccorHotels review

Good!

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you appreciated our hotel's housekeeping. We ensure you that we will do our utmost efforts to our service standards high. However, we are sorry that you found your room type too small. You may know that we can upgrade your room for a bigger size if we have available rooms. Thank you again for taking your time to share your feedback. We look forward to welcoming you back in the future. Sincerely, Yuko Ano Front Office Manege

A great and friendly experience

Customer review rating 4.3/5

Kenneth L. H. C. Couples - 14/08/2019 AccorHotels review

1. The front desk managers and staff were very friendly and helpful in various aspects. 2. Room was clean and comfortable.

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you appreciated our front desk staff and our hotel's housekeeping. We ensure you that we will do our utmosts efforts to our service standards high. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manege
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