Hotel - Mercure Okinawa Naha
Mercure Hotel Mercure Hotel

Mercure Okinawa Naha

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4.0/5 668 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • NAHA AIRPORT
  • Reception open 24 hours a day
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 260 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,906 reviews

Our guest reviews for Mercure Okinawa Naha

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 668 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Peter Families - 15/05/2018
« Nice Room, Great View & Fantastic Breakfasts »

Check in was very smooth. The room was a lot bigger then we expected and the photos on the accor website do not do it justice. We were on the top level and had a great view over the city. The room was very clean and the bed was very comfortable. We had breakfast each morning and it was delicious, the service was great and the staff were very friendly. We also used the car parking which was very efficient. Check out was nice and quick.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you have appreciated our hotel's housekeeping and its location. We also thank you for your kind words towards our hotel staff, and we ensure you that we will pass them on to our team. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. We ensure you that we will do our utmosts efforts to keep our service standards high. It is always a pleasure to receive such positive feedback and we thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Mrs.suchada C. Friends - 13/05/2018
« Mrs Suchada C. »

I realy happy with your service and promist I willgo again soon

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are glad to hear that you were satisfied our hotel. We also thank you for your kind words towards our hotel service, and we ensure you that we will pass them on to our team. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. Thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Irene T. Families - 13/05/2018
« Great breakfast and great service »

Great service during check in and breakfast time. Yet the slipper is not comfortable enough.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We also thank you for your kind words towards our hotel staff, and we ensure you that we will pass them on to our team. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. We ensure you that we will do our utmost efforts to keep our service standards high. It is always a pleasure to receive such positive feedback and we thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Anonymous Couples - 12/05/2018

Overall, a very good experience. I like the room facilities, which I find very complete. These made the stay much more pleasant, convenient, and hassle-free. Eg. the mobile phone with data, electric kettle, bottled water, slippers, toiletries, aircon (which I can control). Location is great, next to the monorail station. Downside: The room is very small. I couldn't get a city map from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are happy to know that you found the location convenient. We are delighted that our new free smartphone that has been recently set in every room made your stay even more comfortable. However, we are sorry that your room was too small. We would be happy to upgrade your room if we have available rooms. We have a city map at front desk, therefore do not hesitate to ask front desk next time you come. Thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Yukari Y. Business - 09/05/2018
« No claim »

It was not fault of the hotel but the Chinese tourists were quite noisy and disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying at Mercure Okinawa Naha and thank you for leaving a comment. We regret that you found that our guests have disturbed you and we deeply apologize that other guest's behaviours have caused you discomfort during your stay at our hotel. You may know that you can contact our front desk anytime if you ever need to, and we can contact them to ask their group to be more quiet. Again, we are sorry that it has caused you trouble. We thank you for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Peggy H. Solo - 08/05/2018
« like it a lot »

it's comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are glad to hear that you were comfortable to stay with us. Our main goal is to do our utmost efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for choosing Mercure Okinawa Naha, and we hope to see you again. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
I-ting H. Friends - 05/05/2018

Very good! Thank you .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you enjoyed your stay with us. Thank you again for sharing your experience and we look forward to welcoming you back in the future. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Gryphon Families - 03/05/2018
« Very good service and outstanding front office staff »

The room is clean and with everything we need. The location of the hotel is good. The front office staff is outstanding and they can understand what customers need for a short trip and provided excellent guidance and support.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are happy to know that you found the location of our hotel convenient. There are lots of restaurants, bar, supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier.We are happy to know that you appreciated our hotel's housekeeping. Also, we thank you for your kinds words towards our staff, and we ensure you that we will pass them on to our team. Our main goal is to do our utmost efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for choosing Mercure Okinawa Naha, and we hope to see you again. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
K K. Families - 26/04/2018
« Perfect location, close enough to all the actions and far enough from the crowd. »

Excellent stay, tremendous staffs, located right across the monorail that will take you to all the actions and far enough from all the traffics. The only thing that may need improvement is the amount of choices at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We appreciate the time you took to write a review for us. We are happy to know that you found the location of our hotel convenient. Our hotel is located near the monorail station. We are also glad to hear that you appreciated our front desk staff during your stay. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. However, we are truly sorry that our breakfast was not satisfied with you. We ensure you that we will make effort to improve our services. We thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
S. Couples - 25/04/2018
« Satisfied »

The staff was friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We thank you for your kinds words towards our staff, and we ensure you that we will pass them on to our team. Our main goal is to do our utmost's efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for choosing Mercure Okinawa Naha, and we hope to see you again. Sincerely, Miku Sunagawa Front Office Staff

AccorHotels certified review
Mr. W. Couples - 25/04/2018
« safe and comfly »

Room key access to elevator

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying again at Mercure Okinawa Naha and thank you for leaving a comment. We are happy to hear that you were satisfied by our hotel security, and we are glad to know that you felt comfortable while staying at our hotel. And we hope that everything was comfortable for you, as it is our goal to provide the best services possible to our guests. It is always a pleasure to receive such positive feedback and we thank you again for sharing your thoughts. We look forward to see you again at Mercure Okinawa Naha. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Mike Couples - 23/04/2018
« Short stay in Naha »

In the main ok but....we were asked to change to another hotel 20 minutes before we arrived after booking months in advance and... the room we were given smelled of tobacco.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking your time to write a review for Mercure Okinawa Naha. We are terribly sorry that during your Check-In process, you were asked about the possibility of changing hotels. We understand your shock and confusion – especially you had booked your reservation months in advance – and take full responsibility for your discomfort and the unwelcoming situation we put you through. We assure you that this type of negotiation is out of the norm, and we do not undergo such practices in a lighthearted manner. We sincerely apologize again. Despite this, however, you mentioned your stay was overall okay. We are relieved that you were able find some positive aspects during your stay. We apologize that the room you stayed in smelled of smoke – especially since we have a strict non-smoking policy. Thank you again for taking your time to write a review. We hope you will consider us again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Shirley L. Families - 22/04/2018
« Shirley L. »

Nice hotel, close to monorail, but not restaurant is close to the hotel. If the rate can include breakfast will be better.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you were satisfied by our hotel. However, we are sorry that you found that there were a lack of good restaurant. There are lots of good restaurants, bar, supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. We would gladly to tell you about that, therefore do not hesitate to ask the front desk office next time. Also, we are sorry that breakfast was not included because it depends on the reservation. If you buy the day before, Breakfast costs 1,700yen. If you buy it the very day, it costs 2,000yen. We will be looking forward for your stay with us again next time. Thank you for taking your time to share your feedback. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
L. S. K. D. Couples - 21/04/2018
« Personal Experience »

Comfortable Stay

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We are happy to hear that you were satisfied by our hotel, and we are also glad to know that you felt comfortable while staying at our hotel. We ensure you that we will do our utmost efforts to keep our service standards high. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Kk C. Friends - 20/04/2018
« clean and comfortable »

good

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are glad to hear that you were comfortable to stay with us. Our main goal is to do our utmost efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for choosing Mercure Okinawa Naha, and we hope to see you again. Sincerely, Miku Sunagawa Front Office Staff

AccorHotels certified review
Littlehorse Couples - 19/04/2018
« Clean and comfy »

Front desk staff very good. Polite cheerful and helpful. Location convenient. Bed is comfy and room is clean. Room a bit small.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you have appreciated our hotel's housekeeping and its location. We also thank you for your kind words towards our hotel staff, and we ensure you that we will pass them on to our team. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. We ensure you that we will do our utmost efforts to keep our service standards high. However, we apologize that you have found your room too small. You may know that we can upgrade your room if our availability allows to us to do so, therefore do not hesitate to ask us about our upgrade solutions. Thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Anonymous Families - 18/04/2018
« good quality »

good

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are glad to hear that you were comfortable to stay with us. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel. Thank you again for sharing your experience, and we hope to see you again in the future. Sincerely, Yuko ANO Front Office Supervisor

AccorHotels certified review
Catherine T. Couples - 18/04/2018
« A Satisfying Stay »

Not ideally situated but compensated by its proximity to the train station. Has to take train or buses to the busier parts of town. Room is big enough providing enough space for luggage without having to put them on the floor. Bathroom size is reasonably big. House-keeping staff, friendly and obliging. Counter staff who can speak English are generally helpful with Linda being the most outstanding with her good command of the language thereby providing us with clear directions and tips.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you have appreciated our hotel's housekeeping and its location. We also thank you for your kind words towards our hotel staff, and we ensure you that we will pass them on to our team. It is our goal to guarantee our guests' satisfaction at any time and make them feel welcome while staying at Mercure Okinawa Naha. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Linda GARCIA Reception Office Staff

AccorHotels certified review
L. H. Families - 14/04/2018
« Perfect hotel »

Your hotel was a perfect for my sister and my stay. The check-in staff were very welcoming and helpful, especially Naomi. She went above and beyond helping us plan our stay in Okinawa. Your breakfast service was amazing, all of my favourite Japanese food :) The head waiter was very accommodating and friendly. The location made it easy for us to get around the city. I would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. I am a front desk staff Naomi . Thank you very much for your wonderful comment. I am very happy and I really appreciate your kind words. We are happy that it made your stay even more enjoyable and comfortable. I will make sure that we will pass on those kinds words to our team. We ensure you that we will do our utmost efforts to keep our service standards high. Thank you again for taking your time to share your feedback and we hope to see you again at Mercure Okinawa. Sincerely, Naomi HIGUCHI Reception Office Staff

AccorHotels certified review
Oggta Couples - 14/04/2018
« Very nice place and location »

Staff was very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are happy to know that you found the location convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel. Moreover, we are glad to hear that you were satisfied our hotel staff. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for choosing Mercure Okinawa Naha, and we hope to see you again. Sincerely, Yuko ANO Front Office Supervisor

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