Hotel - ibis Styles London Excel
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Ibis Styles Hotel

ibis Styles London Excel Hotel

272 Victoria Dock Road 
E16 3BY  LONDON
UNITED KINGDOM

1,457 reviews
TripAdvisor Rating Based on 1,457 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,557 reviews

Our guest reviews for ibis Styles London Excel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,457 reviews
AccorHotels certified review
Anonymous Business - 22/07/2017
« some good, some bad »

Room was lovely except a damp cave without internet access. Staff friendly but no one took ownership of the internet issue. Convenient to EXcel. Pub in place but its food and service stunk.

AccorHotels certified review
Mark S. Business - 20/07/2017
« Average »

There was nothing remarkable at all. The facilities, room and bathroom were average. The bedding and comfort of the bed below average. The staff were great. The hotel was clean.

AccorHotels certified review
Anonymous Families - 20/07/2017
« Good hotel, friendly reception staff, room issue not great though »

Booked room (twin) was not available at checkin so upgraded to apartment, which was initially exciting. Due to noise at night, caused by a guest in another room showering at 1am and issue with pipes knocking constantly during night we didn't have a restful night! Then no hot water in shower in the morning. The wifi didn't work in the room, which with a teenager was important in selecting a hotel! That said, I have rated satisfied as we reported the noise to the night staff and they committed to inform the manager, who came to find us during breakfast. He listened to the feedback, apologised and I was satisfied with the resolution. I would book again as I have stayed in a number of ibis chain and was impressed with how the feedback was addressed. Location is great for DLR, with fast links to London and walking distance to Excel. Breakfast was excellent too, room was clean, beds comfortable, reception staff were friendly and helpful.

AccorHotels certified review
Anonymous Business - 18/07/2017
« Cramped room, with poor house-keeping service »

the room was cramped, but that's probably the same for all rooms. However the house-keeping service was very poor. We stayed for 3 nights in a double room and on 2 of the days the room was not cleaned fully, there was only one hand towel & one bath towel. I had to request further towels on 2 of the days from reception, which they duly provided. The shower had a leak at the base which meant the floor in the en suite was wet. However the breakfast buffet was good. Generally an average stay considering that the problems with house keeping were reported several times to the reception staff. The handy mobile phone was a good feature of the hotel service.

AccorHotels certified review
Kenneth C. Solo - 17/07/2017
« Not sure why it is called Ibis Styles. »

Bit disappointed, a square stipe cushion a print of the skyline of London does not make something "style" A small bedroom and toilet/shower I accept as standard in a Ibis but I was expecting more in "style" Travelodge and Premier are giving people better bedrooms and bath rooms. Best part was the bacon at breakfast it was thick and tasty.

AccorHotels certified review
Ameen Families - 16/07/2017

Very Pleased

AccorHotels certified review
Mahmood Couples - 14/07/2017
« CRAMPED ROOM »

No space at all in the room. As for having a shower forget it. To cramped. The worsted hotel i have ever stayed in. No value for money. £93 a night are you having a laugh

AccorHotels certified review
Kevin Solo - 13/07/2017
« Mr Kevin Leonard »

The room wasn't dirty but was on the scruffy side, walls around the doorway to bathroom chipped, carpet stained and a nasty brown stain on the plastic bathroom wall between the toilet and shower. An Electric socket near the bedside cabinet would also be appreciated for charging mobile phones. The one in my room was so far away from the bed or any cabinet that I had to leave the phone charging on the carpet overnight. I also booked a room with a Queen bed and got two singles. Fruit salad at breakfast was from a tin, aweful. On the plus side, was great to have an air conditioning system in the room I could control and had a cool nights sleep.

AccorHotels certified review
Wayne A. H. Business - 13/07/2017
« Mr Wayne howell  »

It was great just what I wanted many thanks

AccorHotels certified review
Mrs C. M. Couples - 13/07/2017
« Mrs C McReynolds »

Our Stay was fine our only problem we had was our bed was rock hard and the area in which the hotel was situated was a residential area and looked quire rough. But on the up side it was right beside the DLR station which would have been really handy if it hadn't of been closed for improvements. All in all we had a good 4 day stay. The hotel is clean and the staff were lovely. I booked the Ibis Styles by mistake as I didn't realise there was 2 ibis hotels in the same area, i really meant to book the other one in which we had stayed before.

TripAdvisor review
Couples - 13/07/2017
« Great Hotel »

This was a great hotel to stay in. It is a 2 minute walk to the DLR Station at Custom house. The only problem we Had with this hotel was that it was a in residential area which looked a bit rough. But in all we had a great wee 4 day stay and enjoyed every minute of it. Oh and the beds where as hard as rock, i like a firm bed but this was like lying on a board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolin45, Thank you for the review of your stay and the valuable feedback. Our hotel is regularly inspected by Ibis and we are fully compliantwith brand requirements and our beds are the new Ibis Sweet Beds which have a lovely soft memory foam topper, sorry they wasn't to your liking. We're well located in a residential area are not aware of any security issues with the area, our staff use local transport and are generally local themselves. We apologise that the hotel disappointed you on this occasion and appreciate your viewpoint. Regards, The Ibis Styles London Excel.

AccorHotels certified review
Sunshine G. Solo - 12/07/2017
« First Stay »

For my first time staying here, it was a good experience. My room was clean and tidy on first impressions. Breakfast was very good, as was dinner in the restaurant which I had during my entire stay. Checking in and out was quick and easy. I was able to work from my laptop, even though the wi-fi was a little unpredictable at times. I had a good sleep while I stayed here despite the hot weather and noise from the planes nearby. I would stay here again in the future.

AccorHotels certified review
Sean Solo - 12/07/2017

No where on the web does it tell you the DLR is close and check in staff very rude

AccorHotels certified review
Tracy Business - 12/07/2017
« friendly, clean, positioned quite well for excel »

Nice staff, room had a few bad marks on floor and someone had been smoking in the room previously so smell lingered not removed, housekeeping could have sprayed the room., Bathroom clean, bed clean, pillows ,,,,,,,,,,,, !!!! not too good. I had to put a towel under my neck to get any rest at night, they were sooo hard, Noise level outside, ok. the occasional plane to be expected, not too much bother. The kettle's lead was tiny and could only be plugged almost under the TV, so when it steamed it was somewhat dangerous. Started stay with a Long walk to hotel dragging my case, as the overground station opposite the hotel was under renewal, so was closed, plus a long drag at end of stay. luckily Excel was 2 minutes walk each day. Breakfast was good, and I am Gluten free and was provided with special bread each morning, thanks . The area was not the best around excel, situated below excel level, but ok. As a single woman would not have felt safe walking around after dark.

AccorHotels certified review
Ivan Couples - 12/07/2017
« Excellent welcoming stay »

Very comfy rooms and friendly staff the only downside was the food was of a poor standard at night but a great breakfast the next day

AccorHotels certified review
Arunavo Solo - 11/07/2017
« Value for money hotel »

I thought the overall experience was very good given the price which I was paying for a London hotel. The room was clean and the breakfast was also good.

AccorHotels certified review
Grumpy P. Couples - 11/07/2017
« Was OK. Quite basic and very small bathroom  »

Air conditioning broken in room. Took over 2 hours to even get some one to look at it after contacting reception 3 times. When it did get fixed it leaked water all in the door way. Bathroom very small and smelt of stinky drains. TV did not work according to the instructions. Only on bottle of water provided for two people for two night. No biscuits either! Suppose you get what you pay for!

AccorHotels certified review
Tiredguest Families - 11/07/2017
« it was ok »

it was ok

AccorHotels certified review
M K. K. Friends - 11/07/2017
« Fair value »

Clean room. Handy enough location. Friendly staff. Chaotic breakfast! Fair value for money overall.

AccorHotels certified review
Kartik Business - 10/07/2017
« Not recommended!  »

I'm feeling that I have wasted my money. The prices you have put for a room is understandably higher because of the location. But at the same time had you maintained the building, it would have been nicer. The room 218 where I stayed for 2 nights , its door wasn't closing properly. Mostly the hydraulic system was broken / needs to be updated. Especially for firs safety inspection!!! I'm not sure how your auditors haven't flagged this so far??? I was offered a room ok 5th floor initially (502), which was changed very promptly by the reception staff. The reason I requested the change because the room was awful. But I won't blame you for that, as that's how your hotel has been built. All together I would not recommend this particular hotel to anyone, it is complete waste of money. Hold on, I haven't even written a word about food! Breakfast staff, except the man at the reception desk, every one else was super busy to clear plates or to refill empty food stations. Very few Veg options and even that ran out on both mornings.

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