Hotel - Hotel Mercure Roeselare
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Mercure Hotel

Hotel Mercure Roeselare

Accent Business Park  Kwadestraat 149 
8800  Roeselare
BELGIUM

193 reviews
TripAdvisor Rating Based on 193 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-9:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 87 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 574 reviews

Our guest reviews for Hotel Mercure Roeselare

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 12/07/2017
« Great staff - shame about some aspects of the rooms »

The staff - reception and housekeeping - are friendly, professional and efficient. Some aspects of the room and layout need changing in my opinion.

AccorHotels certified review
J S. Couples - 11/07/2017
« Excellent service »

Excellent experience, easy and friendly. Receptionist was extremely helpful.

AccorHotels certified review
Anonymous Business - 16/06/2017

The room was comfortable and clean but I found that the air vent in the room was extremely noisy even though the air conditioning was switched off.

AccorHotels certified review
Y. I. Families - 06/06/2017
« A really nice hotel when drive through Europe. »

The hotel is conveniently located. The staff were really friendly and helpful. The room is clean and have good selection of amenity in the long stay room. The breakfast has a good selection and fresh.

AccorHotels certified review
Anonymous Families - 30/05/2017
« Great »

I always love my stay at zmercure Roeselare !!!!!

AccorHotels certified review
Sasa R. Business - 16/05/2017
« unfortunately I made a mistake at booking for one day. I got wrong info at reception desk, unprofessional behavior...  »

I admit I made a mistake at booking. I booked May 7-9 instead May 8-10 . I believe I'm not the first one. There was no problem to get a room, on my question if there will be additional costs the answer was NO. I asked her clearly and she answered clearly. After got a room, after she took my credit card and reserved 250 €, receptionist mentioned that "she will ask her boss". Ok, she is young, I understood. Next evening I came back to ask for news, got an invoice etc, because I planned to leave the hotel at 4 am next morning. "Any news from the boss?"- "No, everything is ok, but you need to pay extra for the last night 102 €. I understood, that I will pay for the 1st night 80 € as it was at booking time, and the 2nd night 102 €. This was acceptable. I got an SMS alert for all events on my bank account. Because of that I noticed that the hotel charged me for 3 nights- 160 €+102 € ! I requested an explanation, there was a lot of "Sorry". Finally I talked to her boss, she gave me 15% discount for the last night... So I payed for 3 nights, but I stayed only 2. I really don't see your hotel as customer oriented hotel. It can happen to anybody to make a mistake and in your case your are looking for YOUR interest only. Inexperienced people at the reception desk, not clear and changing information from her side... Otherwise, both the receptionist and her boss were kind, but this does not apologize bad service.

AccorHotels certified review
Anonymous Families - 01/05/2017

Good, but it was just one night. So i can only rate the room.

AccorHotels certified review
Anonymous Business - 01/05/2017

to much noise due to construction or maintenance work which was not annouced in the hotel. Complained by the reception people but no action tacen than only we will mention this to the maintenance workers but next day the same.

AccorHotels certified review
Anonymous Couples - 11/04/2017

We really enjoyed our stay with you. We chose your hotel as we were spending the next day at Thermen R. We were welcomed by a very friendly, interested and genuine front-desk assistant. Our room was bright, modern, with a high ceiling. We felt very comfortable and at ease. Even though we missed breakfast, a member of staff provided us with a hot drink. The bathoom was excellent, the bed was very comfortable. It was an environment where we felt happy and at ease - we will be back!

AccorHotels certified review
Anonymous Friends - 04/04/2017

Very pleasant design and peaceful atmosphere in the hotel. The staff were very helpful at all times, accommodating our needs

AccorHotels certified review
Anonymous Friends - 01/04/2017

Clean and comfortable rooms, great breakfast buffet. A bit noisy with open window since close to the autoroute. Room was a too warm and had trouble adjusting thermostat.

AccorHotels certified review
Anonymous Business - 17/03/2017

Prima

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Anonymous Business - 11/03/2017

Fantastic staff and good and clean rooms

AccorHotels certified review
Anonymous Couples - 28/02/2017

We had a very good stay but just a couple of points. When we arrived on Saturday about 16:00 our room wasn't ready we were given coffee in the bar and the young lady on reception said it wouldn't be too long. We had to go and check about have an hour later as the young lady was working the reception area and the bar and by the looks of it both were very busy.

TripAdvisor review
Business - 13/02/2017
« Brilliant breakfast but uncomfotane pillows »

Brilliant breakfast, lots of options. Dinner menu a bit limited. Rooms are great and spacious but the pillows at every hard so not very comfortable. The staff is very friendly. You can park in front of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, First of all thank you for your review. We very much appreciate your comments regarding your stay at the Hotel Mercure Roeselare. We have at reception several pillows of different sizes. If you want you can always ask the reception for a different pillow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Lagae Mercure Hotel Roeselare

AccorHotels certified review
Anonymous Business - 10/02/2017

High noise from 5 a clock in the morning, drilling?

AccorHotels certified review
Anonymous Business - 09/02/2017

Woken and kept awake by building works Room phone would not dial reception Called with my mobile and told there was nothing they could do No offer of free breakfast or anything Why are there no soap holders in the showers ????

AccorHotels certified review
Anonymous Business - 29/01/2017

Prima

AccorHotels certified review
Anonymous Business - 21/12/2016

Hotel was modern, well appointed, comfortable and clean. Good value for money for its class.

AccorHotels certified review
Anonymous Business - 16/12/2016

Great hotel. Very nice rooms. Staff very helpful.

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