Hotel - Hotel Mercure Roeselare
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Mercure Hotel

Hotel Mercure Roeselare

Accent Business Park  Kwadestraat 149 
8800  Roeselare
BELGIUM

202 reviews
TripAdvisor Rating Based on 202 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-9:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 87 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 621 reviews

Our guest reviews for Hotel Mercure Roeselare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 202 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mark C. Couples - 04/09/2017
« A super hotel »

We arrived on the Thursday, spent two nights and departed on Saturday morning - the staff were polite and attentive and nothing was too much trouble for them.

AccorHotels certified review
Marta Business - 30/08/2017
« Not friendly »

There was no gel nor shampoo in the room. I found out this when I was already in the shower. Had to get out and call. Service was quick to bring it. A mistake can happen. But when I did the check out and the receptionist mechanically asked how was everything (obviously in her script but couldn't care less of my answer) not only she did not remember that barely 15'min ago I had called her asking for soap but when I pointed out that everything fine except from not having gel her sharp answer was something like 'well but didn't you get it very quick?' Then, a sharp and meaningless apology. I am aware belgiums are not the kings of kindness but still... sometimes a smile helps ease up everything.

AccorHotels certified review
Lynden D. Couples - 24/08/2017
« Excellent service and amenities. »

Excellent service and amenities. Pillows were hard and small

AccorHotels certified review
P S. Couples - 18/08/2017
« an excellent relaxing stay »

quick and easy check in. bar service excellent. evening meal - service and food both excellent, highly recommended

AccorHotels certified review
Ailsa I. Couples - 11/08/2017
« Mrs »

Very pleasant

AccorHotels certified review
Lyall W. Couples - 08/08/2017
« Mr »

Unfortunately due to illness my wife and I could not take up our booking. My sincere apologies. We had booked in order to attend the 100th anniversary of the third battle of Passchendael. Many thanks for being able to give us both a room near to Ypres when all other hotels were full.

AccorHotels certified review
Keith J. Couples - 01/08/2017
« Very Nice Hotel. »

Overnight stay on route to UK, Hotel was extremely clean and modern, the room was large and comfortable, Breakfast was on a level with the best available and the Meal in the Restaurant in the Evening was excellent and reasonably priced.

AccorHotels certified review
Smartravelers Families - 31/07/2017
« nice clean hotel friendly and professional staff »

It is the second year that we stay in this hotel when visiting our family in Belgium . We like the easy access, the parking and the overall aspect of this hotel. The staff try to please you with everything you need.

AccorHotels certified review
Anonymous Couples - 12/07/2017
« Great staff - shame about some aspects of the rooms »

The staff - reception and housekeeping - are friendly, professional and efficient. Some aspects of the room and layout need changing in my opinion.

AccorHotels certified review
J S. Couples - 11/07/2017
« Excellent service »

Excellent experience, easy and friendly. Receptionist was extremely helpful.

AccorHotels certified review
Anonymous Business - 16/06/2017

The room was comfortable and clean but I found that the air vent in the room was extremely noisy even though the air conditioning was switched off.

AccorHotels certified review
Y. I. Families - 06/06/2017
« A really nice hotel when drive through Europe. »

The hotel is conveniently located. The staff were really friendly and helpful. The room is clean and have good selection of amenity in the long stay room. The breakfast has a good selection and fresh.

AccorHotels certified review
Anonymous Families - 30/05/2017
« Great »

I always love my stay at zmercure Roeselare !!!!!

AccorHotels certified review
Sasa R. Business - 16/05/2017
« unfortunately I made a mistake at booking for one day. I got wrong info at reception desk, unprofessional behavior... »

I admit I made a mistake at booking. I booked May 7-9 instead May 8-10 . I believe I'm not the first one. There was no problem to get a room, on my question if there will be additional costs the answer was NO. I asked her clearly and she answered clearly. After got a room, after she took my credit card and reserved 250 €, receptionist mentioned that "she will ask her boss". Ok, she is young, I understood. Next evening I came back to ask for news, got an invoice etc, because I planned to leave the hotel at 4 am next morning. "Any news from the boss?"- "No, everything is ok, but you need to pay extra for the last night 102 €. I understood, that I will pay for the 1st night 80 € as it was at booking time, and the 2nd night 102 €. This was acceptable. I got an SMS alert for all events on my bank account. Because of that I noticed that the hotel charged me for 3 nights- 160 €+102 € ! I requested an explanation, there was a lot of "Sorry". Finally I talked to her boss, she gave me 15% discount for the last night... So I payed for 3 nights, but I stayed only 2. I really don't see your hotel as customer oriented hotel. It can happen to anybody to make a mistake and in your case your are looking for YOUR interest only. Inexperienced people at the reception desk, not clear and changing information from her side... Otherwise, both the receptionist and her boss were kind, but this does not apologize bad service.

AccorHotels certified review
Anonymous Families - 01/05/2017

Good, but it was just one night. So i can only rate the room.

AccorHotels certified review
Anonymous Business - 01/05/2017

to much noise due to construction or maintenance work which was not annouced in the hotel. Complained by the reception people but no action tacen than only we will mention this to the maintenance workers but next day the same.

AccorHotels certified review
Anonymous Couples - 11/04/2017

We really enjoyed our stay with you. We chose your hotel as we were spending the next day at Thermen R. We were welcomed by a very friendly, interested and genuine front-desk assistant. Our room was bright, modern, with a high ceiling. We felt very comfortable and at ease. Even though we missed breakfast, a member of staff provided us with a hot drink. The bathoom was excellent, the bed was very comfortable. It was an environment where we felt happy and at ease - we will be back!

AccorHotels certified review
Anonymous Friends - 04/04/2017

Very pleasant design and peaceful atmosphere in the hotel. The staff were very helpful at all times, accommodating our needs

AccorHotels certified review
Anonymous Friends - 01/04/2017

Clean and comfortable rooms, great breakfast buffet. A bit noisy with open window since close to the autoroute. Room was a too warm and had trouble adjusting thermostat.

AccorHotels certified review
Anonymous Business - 17/03/2017

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