Hotel - Mercure Hotel Muenchen Ost Messe
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Mercure Hotel

Mercure Hotel Muenchen Ost Messe

Kronstadter Straße 12 
81677  MUENCHEN
GERMANY

427 reviews
TripAdvisor Rating Based on 427 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30 - 10:00
    • Opening hours : Week-end 06:30 - 11:00

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure Hotel München Ost Messe has 167 spacious rooms. Choose between Standard, Superior and Privilege Rooms with adjustable air conditioning, desk, free high-speed WIFI, safe and kettle. Greatentertainment is guaranteed with the BOSE sound system and Full-HD TV with Sky Film and Sport. All rooms are soundproofed. One child up to the age of 12 can sleep in their parents' bed free of charge. Your pet is welcome (fee of EUR 15/night).

  • 167 rooms
  • 152 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 10 reviews

Our guest reviews for Mercure Hotel Muenchen Ost Messe

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 427 reviews
TripAdvisor review
Family - 07/06/2017
« Its not more a budget hotel »

The front desk was impolite and same with the restaurant for breakfast . I hold accor gold membership absolutely they don't honour any benefits. Worst mercure property that i had experienced until now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear elangom2017, We would like to take this opportunity to thank you very much for your constructive comments referring to your stay. Regretfully, your stay did not meet your expectations and you were not satisfied with our service provided. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a more positive and pleasant one. with best regards Martin Götze General Manager

TripAdvisor review
Business - 16/05/2017
« Far Far Away Hotel with no Fun »

No for family, not so much for family neither. Nothing good to state nor bad to complain, it is just a boring hotel. If you are there for Messe Exhibition connection, it will take about 10 mins by taxi or take bus 191/190 with no train connection to either Messe nor Munich downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bobingpetery, thank you for your feedback. As a trade fair hotel our location is closer to the fair than to the city center. To the city center you can use the public transportation (ca. 25 minutes). Kind regards Carina Loder Front Office Manager

TripAdvisor review
Business - 15/05/2017
« Service to be improved »

Usually I prefer Accor because is essential but perfect for business or tourism trips. In comparison to the category the room was large, not clean perfectly in my opinion. Breakfast good. Unfortunately service was not according to my expectations. Heath broken for 3 days , the fan was throwing warm air with a very hot temperature in the room . Impossible to sleep . I was forced to hold the window open in the night. Unless my blames ( not only mine) nobody was able to switch off the hot temperature. I was really upset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D4737PKpaolop, thank you for your given feedback. I have already spoken to my colleague from the housekeeping department. Unfortunately we have 2-3 weeks each year with this temerature to handle this a little bit different. In fact it is better to heat the rooms druing this time than to cool them. But now the ac is blowing cool air. We would be glad to welcome you agian. Best wishes Carina Loder Front Office Manager

TripAdvisor review
Friends getaway - 08/05/2017
« Good overall stay »

The only negative was the room had unpleasant smell, but otherwise it was a pleasant stay. WiFi was good, some street parking is possible right outside the hotel. Can't tell for breakfast as we didn't book any. Room was spacious and bed was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wayne580, thank you for taking time to give us a feedback to you stay with us. We are looking forward to welcome you again in our hotel, during your next stay in Munich. With best regards Martin Götze General Manager

TripAdvisor review
Friends getaway - 08/04/2017
« Good value in East of city »

Good stay, although the leg did fall off one of the beds. Was fixed immediately! Didn't have breakfast as expensive. Taxi rank outside and allow 20 minster walk to the nearest s-bahn station. Pillows weren't great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q3235ZNgrahamm, thank you very much for your feedback. Hope, to see you soon again. Best regards Nicole Hahn Assistant Manager

TripAdvisor review
Anna112_2013 Business - 10/03/2017
« Policy did not convince me »

I made a mistake with my reservation and had to pay for a no-show night as well. They didn't even tell me at the reception. I only found out when I came home and found the invoice. As a member of the accor loyalty proram I expected more from them. I might go to a different brand from now on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna112_2013, thank you for your feedback. I do apologise for the mistake we have made, we did not inform you about the noshow. Please contact us directly, that we can clear this matter detailed, so we can search for the reasons. Best regards Nicole Hahn Assistant Manager

TripAdvisor review
Couples - 13/02/2017
« Le Club membership it was ignored »

Le Club membership it was ignored. The room was arranged onto a person, but two people we went. Like this from everything single volts. Welcoming drink we did not get a card. A problem was not other, everything was going fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nemetht2016, I am concerned about the problems you experienced at our hotel during your recent visit and I would like to thank you for taking the time to bring the matter to my attention. I will forward the matter to the responsable departements. We would be glad to welcome you again in our hotel. Best regards i.A. Nicole Hahn Assistant Manager

TripAdvisor review
Business - 02/10/2016
« One night stay in Munich »

Pillows were to soft, even if double positioned. no floor towel for the shower, no body cream, toilet brush was broken. goof and friendly staff. good sound docking station and high qaulity disigtal flatscreen TV. breakfast was fresh and covering all needs.

TripAdvisor review
Solo travel - 28/09/2016
« Nice hotel »

I had an overnight stay here. The hotel is a litte further out of town than I thought, but there is a bus to connect to the U-Bahn and Ostbahnhof. I received a friendly welcome at reception, I was given a spacious comfortable room, and I slept well. Recommended for visitors to the Messe, or those who don't mind a short ride into the city each day.

TripAdvisor review
Solo travel - 09/07/2016
« Good »

clean, and nice hotel, a little bit noisy due to some work on the place, no isolation so not that comfortable according to that point, kind staff, I arrived a bit early and they accept that I do the check-in ,

TripAdvisor review
Business - 26/06/2016
« Great tourist class hotel »

The hotel whilst a little out of town is conviently located 2mins walk from a bus station that takes you either to the ICM or to the underground. The point of difference that this hotel has is its staff. All the staff were exceptionally helpful and professional - maybe thats just Germany, but it was certainly noticed and appreciated.

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