Hotel - Mercure Les Arcs 1800 Hotel
Mercure Hotel Mercure Hotel

Mercure Les Arcs 1800 Hotel

4.0/5 465 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERY
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Bicycles rental  (Nearby)
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 21:00
    • Opening hours : Week-end 07:00 - 21:00

Business services

  • 10 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

81 rooms including 12 chalet-style suites. All rooms offer a balcony with a panoramic view over the valley or the resort. These spacious family rooms measuring 366 sq. ft. (34 m²) can accommodate 2 adults and 2 children or 4 adults.Rooms feature bunk beds separated from the main bedroom via sliding doors. Bathroom with bathtub, tea and coffee making facilities, bottle of water, WIFI and flat-screen TV. Choose comfort and stay in one of our suites.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 397 reviews

Our guest reviews for Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 465 reviews
Mark B. Families - 26/08/2018 AccorHotels certified review
« A long way from 4 stars »

I know there are a limited supply of hotels in Les Arcs, but just because you're one of them, doesn't mean that you get to be 4 star. To be honest, I've stayed in way, way better 3 star hotels. The housekeeping was abysmal. When we arrived there was a pile of dirty towels in the corner of the room. We put them outside the door and they were still there next day. Then next day, the room was still dirty after cleaning. We told reception and they promised it would be corrected the next day. The next day the room wasn't cleaned at all. We complained and also asked that we are please given water in the room. The manager brought us some water and assured us we'd have water each day. Then next day, no water. So, that's 4 out of 5 days we had problems with housekeeping. Breakfast was ok, but nothing special. Dinner was pretty good. The pool area is dated and tired. The room decor is ok, but the toilets and bathroom are borderline 2 star. The toilets are a bit smelly. Paper cups and no plates in the room is also a bit 2 star. And the balcony has two deckchairs on it, but isn't even big enough to unfold one deckchair...what's that all about? This place is not a good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Les Arcs 1800. We are unfortunately aware of the problems encountered during your stay in our hotel. Despite the fact that our apologies are not enough to satisfy you, we are deeply and sincerely sorry for what you have experienced. We invite you to contact us if you agree to give us a second chance, in order to show you that the Mercure of Arcs 1800 knows how to take care of its guests. Sincerely, Benjamin LEMOINE - General Manager Anaïs BUTEL - Room Division Manager And all the hotel team

Qevin Families - 21/08/2018 AccorHotels certified review
« Very nice stay »

We enjoyed our stay, the staff on reception were very friendly and helpful and the rooms, looking over the valley, were great and had terrific views. We were initially disappointed that we couldn't eat in the hotel restaurant but the one we found in town was much nicer

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Accomodation Manager Hôtel Mercure Arc 1800****

Yves Couples - 05/08/2018 AccorHotels certified review
« Old hotel in ski area open in summer just to make little revenue. »

Hotel Mercure Les Arcs 1800 is a ski hotel. We stayed in July and where very very disappointed. First the station: old, more than half of the restaurants and boutiques where closed, ski lift to go up for sight seeing where not working. The hotel: old hotel somewhere renovated somewhere not, restaurant open BUT just with very small fixed menu (choice between 2 courses only), minimum of staff. And the staff present completly ignorant of the work they supposed to do. Example: barman does'nt know what Grand Marnier is. In the restaurant I had breakfast very early, just at opening time, and find out that the scrambled eggs where cold, the bacon not well done. I explained to the jong lady in the service how to work with bain-marie (I find out that the water in the bain-marie was cold as the same for the insert container). And this by opening time!!! Front office: By checking out I had a big agurment with receptioniste and by phone with a manager (? I believe). The point was: Previous to my stay I got a confirmation that was debited of € 105,50 and by checking out I was asked to pay again this amount. At that stage I was not able to check my credit card account. Anyway if Accord sent a payement confirmation it should not me to check this payement by the sender of the confirmation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Les Arcs 1800. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order to improve the quality of our services, we remain at your disposal to exchange on your experience in our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin LEMOINE General Manager Hotel Mercure Arc 1800****

Anonymous Couples - 19/07/2018 AccorHotels certified review
« Nice hotel and excellent staff »

Hotel is OK and staff are great.

Usama H. Families - 16/07/2018 AccorHotels certified review
« A lovely retreat in the French Alps »

This is our 3rd year in a row and we have enjoyed the views, fresh air, and lovely village all thanks to the welcoming staff, excellent service, and comfortable rooms that make the stay worthwhile. Breakfast is always an experience to look forward to and the friendly service at the restaurant, tasty and well presented food plus the cosy atmosphere make for memorable evenings.

Amanda F. Friends - 14/04/2018 AccorHotels certified review
« Comfortable room amazing view »

Good - great bed and large room Not enough plugs for charging Very friendly reception Good breakfast - limited tables as lots of tables not cleared quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winston F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Otherwise, I take notes about your unhappiness concerning the plugs in the bedroom and the tables not cleared quickly enough during the breakfast service. We are working on solutions to avoid that in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Accomodation Manager

Neil Couples - 09/04/2018 AccorHotels certified review
« Lovely stay with excellent staff »

Everything worked well from checking in to checking out we found the staff very helpful and friendly. They were knowledgeable and always happy to help. The room was a nice size and clean - great view.

Des F. L. Families - 25/02/2018 AccorHotels certified review
« Ms F. »

Rooms were very clean and bigger than expected.Breakfast had a good selection .We only ate dinner at the hotel once and that was disappointing.

Colin Z. Families - 25/02/2018 AccorHotels certified review
« Mr »

It is a lovely hotel is Les Arc - the personable nature of the staff and particularly Benoit the manager made the stay supersede my expectations.

Family H. Families - 24/02/2018 AccorHotels certified review
« Exceeded expectation »

Impressed with breakfast and half board dining offered good variety throughout the week. We were there during half term and the hotel did not feel too busy or crowded. Having the ski hire in the hotel is very handy.

I G. Families - 21/02/2018 AccorHotels certified review
« A great hotel »

We enjoyed out stay at the Mercure Less Acrs 1800. Staff excellent, helpful and friendly. Rooms clean and a good size. Breafast excellent Evening meals good especially when they became buffet styled. First evening meal not buffet style and was not as good with food being served cold. Apart from that the whole week was great

Claude Families - 20/02/2018 AccorHotels certified review
« Perfect Location, Good Service, Some Renovation Required »

The location was perfect for our ski holiday, with immediate access to the slopes; après ski and shopping area within walking distance. Staff has been doing their utmost to make sure that we had a pleasant stay in the hotel and it was nice to see their motivation to please the customers. Our room was comfortable for a family of 4, though some aspects of the hotel are in need of renovation to stay upto the 4* standards.

Ski F. Families - 19/02/2018 AccorHotels certified review
« Good »

Good

Aaron F. Families - 18/02/2018 AccorHotels certified review
« Very responsive staff »

Initially the stay started quite badly, with confusion about the costs associated with our room and a very disappointing restaurant experience for the first two evenings. After that he stay was absolutely wonderful. The staff and management listened to our needs and adapted. The changes to the restaurant and food selection in the evening was incredible and a credit to the team. All the guests noticed the turnaround. Thank to all of you

Johan S. Friends - 13/02/2018 AccorHotels certified review
« Lack of service, disappointing stay »

It was my second stay in this hotel for a short ski vacation with friends. However, what a difference between this stay and last year: the service has decreased significantly. Was there a change of management in this hotel? It starts already at check-in: no more friendly staff at the reception desk, no smile. I had to ask myself one day later to have the free drink voucher for LeClub Accor silver members. Also on check-out, I did not feel welcome. The reception desk employee did not even ask how our stay had been, so I could not give my feedback. The worst experience however was the evening dinner in the restaurant. Last year, the restaurant service was superb: good staff and quality buffet food. This year, the service was terribly bad and the quality of the food very variable. There was no buffet anymore, but only a fixed menu with two choices of entree, main dish and dessert. The dishes were often very small, sometimes almost cold and sometimes of bad quality. Three people of our group, including myself, had stomach ache and thus a sleepless night after one of the meals. One evening, we were still very hungry after the restaurant service. The service itself was sometimes almost ridiculous: one waiter brings an appetizer, and literally 30 seconds later, another waiter brings the entree and clears the appetizer from the table. Service was too fast: the first evening, we had been served appetizer, entree, main dish and dessert on 25 minutes. The other evenings, we specifically asked to wait a bit longer in between the dishes, because we like not to rush our evening dinner. Wine was just put on the table, without letting someone taste it. The red wine was also served too cold. Due to all these problems, we were very disappointed in the restaurant service. Only the last evening, there was one professional staff member who managed to give a correct service at our table. I could only hope it's going better as of now, but for us this was a bad experience. The hotel itself is quite old (for example no proper ventilation system in the rooms), but that is acceptable if the service is outstanding. This had been the case in our previous visit in 2017, as well as our visit to the Mercure Les Deux Alpes in 2016. This year the service was not there, and in combination with the old infrastructure, this was most definitely not a 4* hotel experience. To conclude, I can only say that we will not come back anymore to this hotel.

Robin M. Friends - 03/02/2018 AccorHotels certified review
« disappointing and quite different from previous experiences »

This was our fourth visit to Mercure Arcs 1800 for a ski holiday. On each previous occasion we have thoroughly enjoyed the experience. This time we had no problem with the booking and taxi transfers. The problem was that the hotel appeared to be entirely geared to satisfying the needs of a conference that occupied the majority of the hotel. As far as we know there were only one or two other guests not connected with the conference. The biggest disappointments were (a) the lack of buffet for dinner except on the last evening before our departure (b) uncertainty over the the timing of dinner. We are used to eating at 7 pm but on one occasion were came down to dinner at 7 pm to be told that it would not happen until 8 pm and we were ushered out of the restaurant on another occasion and told to come back later (c) there was uncertainty among staff as to what was planned for us (d) there was no information volunteered by the management - we had to find out the hard way. Frankly on occasion we believe we were regarded as a nuisance rather than as paying customers. On each previous visit to your hotel we were made to feel very welcome by Celine. I would however like to make it clear that on this occasion your restaurant staff were very helpful and, I believe, sympathetic to our situation.

Bob Couples - 12/01/2018 AccorHotels certified review
« Great hotel »

Definitely return, fantastic facilities

Nr Families - 07/01/2018 AccorHotels certified review
« Room good, hotel facilities ok, staff average, evening meals terrible »

Room good, hotel facilities ok, staff average, evening meals terrible

Anonymous Families - 07/01/2018 AccorHotels certified review

Disappointing. Zero customer service, tired hotel and overall “mean” / “cheap” feeling

Jacek Solo - 22/08/2017 AccorHotels certified review
« Nice hotel despite age »

Very nice hotel, big and comfortable rooms, balconies. Generally, all right and recomendable, but the restaurant to be avoided!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates