Hotel - Mercure Les Arcs 1800 Hotel
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Mercure Hotel

Mercure Les Arcs 1800 Hotel

Village de Charmettoger 
73700  LES ARCS 1800
FRANCE

405 reviews
TripAdvisor Rating Based on 405 reviews
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Check-in from 17h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Massage (Paying)
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • LYON ST EXUPERY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)
  • Ski hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00 - 21:00
    • Opening hours : Week-end 07:00 - 21:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

81 rooms including 12 Suites in a chalet style. Standard Rooms are family-sized and spacious, sleep 4 people and measure 366 sq. ft. (34 m2) with amazing views from the balcony. Hairdryer, mini-fridge, satellite TV, telephone, WIFI, safe, work area.81 rooms including 12 Suites and 3 equipped for people with reduced mobility. Separate toilet and bathroom. Bunk beds in the hallway and sliding door separating the main bedroom (area 366 sq. ft. [34 m2]). Balcony with panoramic view.

  • 81 rooms
  • 66 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 256 reviews

Our guest reviews for Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 405 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Usama H. Families - 14/07/2017
« Wonderful staff and beautiful scenery »

To the extremely courteous and helpful staff, thank you for everything; Lovely rooms, tasty food, and a great atmosphere

AccorHotels certified review
Anonymous Couples - 23/04/2017

Perfect. Just the room that is a bit old and need to be refresh

AccorHotels certified review
Anonymous Families - 22/04/2017

We were contacted by the hotel in advance regarding the children's sleeping arrangements as the bunk bed was not suitable for our youngest child. The room was a suitable size, although the view was somewhat less picturesque than the valley side; however we could still access the balcony area to take advantage of the surrounding scenary. The staff were always accommodating and patient with our children. The mealtimes were well set up and easy to find what we wanted following some confusion on the first day over place settings, and another occasion when we were advised to sit at a table with inappropriate child seating. Generally, pleasant from start to finish. The waiting staff were exceptional.

AccorHotels certified review
Anonymous Families - 21/04/2017

The staff were fantastic, attentive, polite and welcoming. The bedroom accommodation is ok, the toilet in particular is very poor, dirty and tired.

AccorHotels certified review
Anonymous Friends - 15/04/2017

Hotel need renovation, ski in and out was not working, room.was too small to accommodate three adults

AccorHotels certified review
Anonymous Families - 15/04/2017

Everything worked well. Staff very helpful and friendly

AccorHotels certified review
Anonymous Families - 14/04/2017

Generally the hotel was clean, friendly and well positioned. The only fault was that on our last morning, we went to breakfast at 7am when it was supposed to be open and there was no bread or hot food ready. Because we were leaving for the airport we couldn't have a good breakfast before we left.

TripAdvisor review
Couples - 06/03/2017
« My week end stay »

Overall the stay was pleasant enough. I arrived late Friday (21h30) however the kitchen was closed. They did bring a salad and bread for us, but was disappointed no other choice. the location is very good, and the room was large and decent, although showing its age. When we returned from skiing on Saturday 16h30, the room was not cleaned yet. i told front desk and they said it would be done. they never did clean, so later that evening i requested that they at least bring me new bath towels. they said okay, but never brought them. the next day they did not clean the room again! the only other thing of note, was the kitchen is only buffet, albeit a good buffet, but there is no menu to order a separate meal and therefore no room service.

AccorHotels certified review
Anonymous Couples - 28/02/2017

My room was not cleaned on Saturday, when i came back from skiing, i saw my room was not cleaned I went to front desk and told them, and asked for new bath towels Front desk said okay They did not provide any!!

TripAdvisor review
Family - 22/02/2017
« A really lovely stay, we will return. »

We spent a week here for half term and we so pleased that we did. Nothing was too much trouble and the staff were all friendly and professional . We reserved a family room for 2+2 and had plenty of room . The configuration of the room is such that children were in two (good quality) bunks in the entrance opposite the bathroom. We requested a mountain view room and were treated to a wonderful daily panorama looking down the valley and watching the sunset. In addition we had a small balcony just big enough for the two (comfy) deck chairs that were supplied - a great idea. The housekeeping team were completely invisible, I never saw a trolley or chambermaid. I spent my career spent 15 in the hotel industry and know that this can be hard to manage. The room was spotlessly clean and tidy upon our return each day, and even the teabags of my choice left for me !! ( I had left a note on the second day!) We stayed on the half board option which gave us great flexibility; we could choose from either the nightly buffet ( different choices daily) or from the a la carte menu for the same price, with only a small supplement for fondue etc. The buffet was very French in sytle but delicious for us, and the A la carte would have been quite limited to non meat and cheese lovers (but this the regional speciality!), and the buffet offers plenty of other options. One night m youngest child asked for the childrens menu which did not include burger and chips , but the staff were happy to provide it all the same . Nothing was too much trouble. Breakfast was also lovely with great choice and a specific member of staff working on a specially set up crepe and pancake area, with a variety of jams and sauces for the pancakes. These were a big hit with my family. For skiers: A really great hotel based 2 minutes walk from the Charmettoger chair lift. There is the bonus of having a ski hire shop on level one of the hotel , it made it so easy , with no need to reserve equipment in advance even during half term. There is also space to store equipment at the end of the day, along with boot warmers which was super useful. with a mountain facing view ( request this !) We would like to return to the hotel as it is well run hotel and there is much to offer in the area. We will definitely return to ski next year .

AccorHotels certified review
Anonymous Families - 21/02/2017

A really great stay which exceeded our expectations. Thank you! We booked for a week during February half term and drove to the hotel . The underground parking was available which was well worth the daily fee. The hotel was well maintained and the staff friendly and efficient, epeally th restaurant staff. Our room (mountain view) had a small balcony which looked down the valley and had amazing views. There were two deckchairs in the room which were great to use either inside or out as they were great for lounging upon.The bedroom comprised of 2 bunks for the children and a v. large double . The room was very clean by the chambermaid who left me Earl Grey tea each day as I had requested ( nice detail) The restaurant staff were very helpful and the manager was always on duty and she took the time to remember that we were British and speak to us in English The food was plentiful and traditional on the buffet , and the menu although limited was served in large portions . There is quite a lot of meat and cheese on it though! The ski shop downstairs was a great service. We would come to the hotel and will maybe do so again this summer to explore Thank-you Mercure Les Arcs

AccorHotels certified review
Anonymous Friends - 19/02/2017

We had a great stay in this nice hotel. Very friendly personnel. Great restaurant, with good service. A few remarks: - in my reservation, I had an included option of late check-out (until 4 pm), if the room was available. This option was not visible for the staff at reception, and they said this option would never be possible in this hotel because of unavailability of the room. If you know it can't work, then don't offer it to you clients. - As Le Club Accor Silver Member, I got a free welcome drink, but only for me and not for my roommates. In other Accor hotels, they offer a free drink for everyone staying in the room. The hotel said this is standard policy. - The restaurant has very good and friendly junior staff. However, the chief waiter was extremely nervous (literally running around in the restaurant) --> this makes an uncomfortable atmosphere and makes clients nervous as well. - The ski locker room is not as good as in other Mercure hotels. There is no private locker per room. Skishoes must be left in a public space, which does not feel very safe. - The air in the rooms is not humid enough. There are no airconditioning or ventilation options.

AccorHotels certified review
Anonymous Families - 19/02/2017

Excellent staff both reception and restaurant. Spacious room with excellent storage but thin walls resulting in a lot of noise being transmitted from surrounding rooms. Breakfast buffet plentiful and varied. Dinner buffet very poor quality and expensive.

AccorHotels certified review
Anonymous Couples - 07/02/2017

Excellent stay with a service exceeding our expectations.

AccorHotels certified review
Anonymous Couples - 05/01/2017

The hotel is not to the standard of a 4*, it's dated and the room we had was old. The room also had poor sound insulation, to the extent that the ski polish machine was very noisy in our room (220). The staff were friendly and the bar area nice but at 300eur a night it does. It represent good value.

AccorHotels certified review
Anonymous Couples - 22/12/2016

First off, we got upgraded to a better room (suite) which is great. The staff was very likeable and available to any of our requests. Even if we didn't stay long, staff members took the time to know us and ask about our day. We didn't use the wifi, so I can't say anything about it. I didn't know I was a Le Club Accord member :) The overall satisfaction is great, and the only reason I wouldn't come back to this hotel is because we went there to ski, and the ski lifts were kinda far to walk to, especially with ski shoes on. Besides that, it was an enjoyable stay.

AccorHotels certified review
Anonymous Families - 20/07/2016

Extremely kind staff, beautiful place and views, and lovely hotel

AccorHotels certified review
Anonymous Couples - 18/07/2016

The hotel staff was very friendly and always willing to help us. The room was everything we expected and we were very satisfied.

AccorHotels certified review
Anonymous Couples - 31/03/2016

We enjoyed our stay, appreciate the friendly atmosphere. A couple of improvement points. 1. When we arrived, it was mentioned we could get our room in around 15 minutes. It sounded exciting but, it was then mentioned we had to pay a fee for an early check in - very disappointing (and we did not accept that offer). 2. When we arrived to receive the key, the person at the reception kept on telling us about the facilities - we mentioned several times we had been at the hotel before and that we know about the facilities, like where breakfast was served. 3. There were no benefits or appreciation of us being Le Club members. Having said that, we were determined to get the best out of it and we still enjoyed our stay.

AccorHotels certified review
Anonymous Families - 29/03/2016

Very nice. Staff very polite and pleasant. Room well looked after. Breakfast good.

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