Hotel - Mercure Les Arcs 1800 Hotel
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Mercure Les Arcs 1800 Hotel

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4.0/5 447 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Bicycles rental  (Nearby)
  • Ski hire facilities


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 21:00
    • Opening hours : Week-end 07:00 - 21:00

Business services

  • 10 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

81 rooms including 12 chalet-style suites. All rooms offer a balcony with a panoramic view over the valley or the resort. These spacious family rooms measuring 366 sq. ft. (34 m²) can accommodate 2 adults and 2 children or 4 adults.Rooms feature bunk beds separated from the main bedroom via sliding doors. Bathroom with bathtub, tea and coffee making facilities, bottle of water, WIFI and flat-screen TV. Choose comfort and stay in one of our suites.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 331 reviews

Our guest reviews for Mercure Les Arcs 1800 Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 447 reviews
AccorHotels certified review
Amanda F. Friends - 14/04/2018
« Comfortable room amazing view »

Good - great bed and large room Not enough plugs for charging Very friendly reception Good breakfast - limited tables as lots of tables not cleared quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winston Fleming-Smikle, We very much appreciate your comments regarding your stay at the Hôtel Mercure Les Arcs 1800. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Otherwise, I take notes about your unhappiness concerning the plugs in the bedroom and the tables not cleared quickly enough during the breakfast service. We are working on solutions to avoid that in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anaïs BUTEL Accomodation Manager

AccorHotels certified review
Neil Couples - 09/04/2018
« Lovely stay with excellent staff »

Everything worked well from checking in to checking out we found the staff very helpful and friendly. They were knowledgeable and always happy to help. The room was a nice size and clean - great view.

AccorHotels certified review
Des F. L. Families - 25/02/2018
« Ms F. »

Rooms were very clean and bigger than expected.Breakfast had a good selection .We only ate dinner at the hotel once and that was disappointing.

AccorHotels certified review
Colin Z. Families - 25/02/2018
« Mr »

It is a lovely hotel is Les Arc - the personable nature of the staff and particularly Benoit the manager made the stay supersede my expectations.

AccorHotels certified review
Family H. Families - 24/02/2018
« Exceeded expectation »

Impressed with breakfast and half board dining offered good variety throughout the week. We were there during half term and the hotel did not feel too busy or crowded. Having the ski hire in the hotel is very handy.

AccorHotels certified review
I G. Families - 21/02/2018
« A great hotel »

We enjoyed out stay at the Mercure Less Acrs 1800. Staff excellent, helpful and friendly. Rooms clean and a good size. Breafast excellent Evening meals good especially when they became buffet styled. First evening meal not buffet style and was not as good with food being served cold. Apart from that the whole week was great

AccorHotels certified review
Claude Families - 20/02/2018
« Perfect Location, Good Service, Some Renovation Required »

The location was perfect for our ski holiday, with immediate access to the slopes; après ski and shopping area within walking distance. Staff has been doing their utmost to make sure that we had a pleasant stay in the hotel and it was nice to see their motivation to please the customers. Our room was comfortable for a family of 4, though some aspects of the hotel are in need of renovation to stay upto the 4* standards.

AccorHotels certified review
Ski F. Families - 19/02/2018
« Good »


AccorHotels certified review
Aaron F. Families - 18/02/2018
« Very responsive staff »

Initially the stay started quite badly, with confusion about the costs associated with our room and a very disappointing restaurant experience for the first two evenings. After that he stay was absolutely wonderful. The staff and management listened to our needs and adapted. The changes to the restaurant and food selection in the evening was incredible and a credit to the team. All the guests noticed the turnaround. Thank to all of you

AccorHotels certified review
Johan S. Friends - 13/02/2018
« Lack of service, disappointing stay »

It was my second stay in this hotel for a short ski vacation with friends. However, what a difference between this stay and last year: the service has decreased significantly. Was there a change of management in this hotel? It starts already at check-in: no more friendly staff at the reception desk, no smile. I had to ask myself one day later to have the free drink voucher for LeClub Accor silver members. Also on check-out, I did not feel welcome. The reception desk employee did not even ask how our stay had been, so I could not give my feedback. The worst experience however was the evening dinner in the restaurant. Last year, the restaurant service was superb: good staff and quality buffet food. This year, the service was terribly bad and the quality of the food very variable. There was no buffet anymore, but only a fixed menu with two choices of entree, main dish and dessert. The dishes were often very small, sometimes almost cold and sometimes of bad quality. Three people of our group, including myself, had stomach ache and thus a sleepless night after one of the meals. One evening, we were still very hungry after the restaurant service. The service itself was sometimes almost ridiculous: one waiter brings an appetizer, and literally 30 seconds later, another waiter brings the entree and clears the appetizer from the table. Service was too fast: the first evening, we had been served appetizer, entree, main dish and dessert on 25 minutes. The other evenings, we specifically asked to wait a bit longer in between the dishes, because we like not to rush our evening dinner. Wine was just put on the table, without letting someone taste it. The red wine was also served too cold. Due to all these problems, we were very disappointed in the restaurant service. Only the last evening, there was one professional staff member who managed to give a correct service at our table. I could only hope it's going better as of now, but for us this was a bad experience. The hotel itself is quite old (for example no proper ventilation system in the rooms), but that is acceptable if the service is outstanding. This had been the case in our previous visit in 2017, as well as our visit to the Mercure Les Deux Alpes in 2016. This year the service was not there, and in combination with the old infrastructure, this was most definitely not a 4* hotel experience. To conclude, I can only say that we will not come back anymore to this hotel.

AccorHotels certified review
Robin M. Friends - 03/02/2018
« disappointing and quite different from previous experiences »

This was our fourth visit to Mercure Arcs 1800 for a ski holiday. On each previous occasion we have thoroughly enjoyed the experience. This time we had no problem with the booking and taxi transfers. The problem was that the hotel appeared to be entirely geared to satisfying the needs of a conference that occupied the majority of the hotel. As far as we know there were only one or two other guests not connected with the conference. The biggest disappointments were (a) the lack of buffet for dinner except on the last evening before our departure (b) uncertainty over the the timing of dinner. We are used to eating at 7 pm but on one occasion were came down to dinner at 7 pm to be told that it would not happen until 8 pm and we were ushered out of the restaurant on another occasion and told to come back later (c) there was uncertainty among staff as to what was planned for us (d) there was no information volunteered by the management - we had to find out the hard way. Frankly on occasion we believe we were regarded as a nuisance rather than as paying customers. On each previous visit to your hotel we were made to feel very welcome by Celine. I would however like to make it clear that on this occasion your restaurant staff were very helpful and, I believe, sympathetic to our situation.

AccorHotels certified review
Bob Couples - 12/01/2018
« Great hotel »

Definitely return, fantastic facilities

AccorHotels certified review
Nr Families - 07/01/2018
« Room good, hotel facilities ok, staff average, evening meals terrible »

Room good, hotel facilities ok, staff average, evening meals terrible

AccorHotels certified review
Anonymous Families - 07/01/2018

Disappointing. Zero customer service, tired hotel and overall “mean” / “cheap” feeling

AccorHotels certified review
Jacek Solo - 22/08/2017
« Nice hotel despite age »

Very nice hotel, big and comfortable rooms, balconies. Generally, all right and recomendable, but the restaurant to be avoided!

AccorHotels certified review
Usama H. Families - 14/07/2017
« Wonderful staff and beautiful scenery »

To the extremely courteous and helpful staff, thank you for everything; Lovely rooms, tasty food, and a great atmosphere

AccorHotels certified review
Anonymous Couples - 23/04/2017

Perfect. Just the room that is a bit old and need to be refresh

AccorHotels certified review
Anonymous Families - 22/04/2017

We were contacted by the hotel in advance regarding the children's sleeping arrangements as the bunk bed was not suitable for our youngest child. The room was a suitable size, although the view was somewhat less picturesque than the valley side; however we could still access the balcony area to take advantage of the surrounding scenary. The staff were always accommodating and patient with our children. The mealtimes were well set up and easy to find what we wanted following some confusion on the first day over place settings, and another occasion when we were advised to sit at a table with inappropriate child seating. Generally, pleasant from start to finish. The waiting staff were exceptional.

AccorHotels certified review
Anonymous Families - 21/04/2017

The staff were fantastic, attentive, polite and welcoming. The bedroom accommodation is ok, the toilet in particular is very poor, dirty and tired.

AccorHotels certified review
Anonymous Friends - 15/04/2017

Hotel need renovation, ski in and out was not working, room.was too small to accommodate three adults

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