Hotel - Novotel Santos
Novotel Hotel Novotel Hotel

Novotel Santos Hotel

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4.5/5 389 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 259.00 BRL Non member rate
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Kids' Club for children aged 0 to 16 years

Catering

  • Buffet breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,548 reviews

Our guest reviews for Novotel Santos

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 389 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jaroslaw Business - 09/11/2017
« Lack of good manager »

The hotel itself is located in the nice place however I have bad experience when during my stay the group of Brazilan sportsmans were prefered everywhere and other hotel guests were ignored. Myself and other hotel guests were requeted to go somewhere else for dinner because all restaurants were dedicated only for sportsmans. This kind of behaviour in the hotel is unacceptable and scandalic. I felt discriminated because of this and treated as worst category geuest. This example should seriously give something to think about management of this particular hotel before it spread bad opinion on other hotels of this group.

AccorHotels certified review
Rubens N. N. Business - 04/11/2017
« Lovely staff »

I had a good experience with the hotel. I arrived at 11:30 pm and ordered a food. Do you believe that? It's true! While I took a shower they made the food! Perfect!

AccorHotels certified review
Thasha Business - 01/11/2017
« The service at the Novotel was kind and courteous. »

The hotel was clean and the staff was very professional, kind, and accommodating.

AccorHotels certified review
Luciana &. L. Couples - 30/10/2017
« Amazing! »

I loved this place! Excellent service...

AccorHotels certified review
Eduardo Couples - 23/10/2017
« Great experience! »

Nice staff, comfortable room, great breakfast and location.

AccorHotels certified review
Le… Couples - 21/10/2017
« Friendly staff »

I reserved for 3 nights, but I had to extend my staying for another 2 times, and I received full support from the staff, even I did the reservation through Expedia.com.

AccorHotels certified review
John T. M. J. Families - 17/10/2017
« very good »

very good service. good hotel. i did enjoy it more than I thought.

AccorHotels certified review
Martinus F. Couples - 09/10/2017

Very comfortable room, and efficient services.

AccorHotels certified review
Hans Business - 02/10/2017
« lousy housekeeping »

The housekeeping of the hotel was appalling. There was cat tray litter spread over the corridor for at least 3 days (surprisingly a lot of cats were allowed in the hotel). I informed the desk of the issue, no action was taken. Vacuum cleaning of the corridors seemed not to be done. At breakfast, plates of guests that have completed their breakfast are just taken away, the next guest is supposed to sit in the crumbs and the stains of the previous guests. A look in daytime at the "design" chairs will shows that the fabric is ridiculously stained and dirty. If you come early at breakfast, some items are just not there yet. And the bread is undercooked. I was unfortunate to see housekeeping in action when my room was being serviced: stains in the sink were still present after 3 days, the floor was quickly mopped: I guess that maximum 30% of the floor area was covered.

AccorHotels certified review
Anonymous Solo - 27/09/2017
« Excellent »

Very satisfied Cordial Efficient

AccorHotels certified review
Stuart B. Business - 25/09/2017
« Overall stay way ok BUT »

My overall stay was ok but house keeping was not very good, never clean room properly, cup left dirty, coffee / sugar never replaced daily, shower gel never replace daily and require to call reception as no towels where left in room.

AccorHotels certified review
Hanoz Business - 25/09/2017
« Good »

Kindly supply with proper toiletries like sewing kit, small cream, toothpaste and toothbrush. Thankyou.

AccorHotels certified review
Muthanna Business - 19/09/2017
« Very comfortable »

Hotel Staffs were friendly and helpful. Located in a prime location and Safe environment and easily accessible.Spacious and comfortable rooms.

AccorHotels certified review
Marcia Y. Friends - 29/08/2017
« fabulous »

we were there with a big group and it was great for everybody! thank you

AccorHotels certified review
Mary Business - 28/08/2017
« business hotel, reliable and clean but not charecteristic »

good breakfast, clean spacious room , friendly staff. I like to feel the local atmosphere and the hotel is missing out on ambiance

AccorHotels certified review
Ibrahim Couples - 21/08/2017

excelente hotel, equipe atenciosa e eficiente

AccorHotels certified review
Dg Business - 07/08/2017
« Convenient location »

Good room, food decent but inconsistent. Bar area unusable do to horrible smell.

AccorHotels certified review
Harsish V. Business - 14/07/2017
« pleasing »

No issues except when we ordered club sandwich without ham and beef (only chicken) still the food was served with ham and beef which we had to decline due to religious reasons

AccorHotels certified review
Biju J. Friends - 09/07/2017
« Moderately disappointed »

Rooms lacking basic necessities like a clock, proper illumination, usb charging ports. We were asked to pay twice for the already paid rooms. I'm sure that i will not prefer to stay in Novotel hotels hereafter.

AccorHotels certified review
Tom Business - 07/07/2017
« Great »

Well located, really cosy full view over the city

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