Novotel Santos Hotel 4 stars

TripAdvisor rating 4.0/5 575 reviews
Novotel Santos
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Santos

Av Dona Ana Costa 473
11060003
santos
brazil

Tel: +551338789700

Fax: (+55)13/38789700

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTAÇÃO RODOVIÁRIA DE SANTOS :  

  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS :-23.9652558, -46.3325484

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Superior Suite with 1 king-size bed

  • Max. number of persons: 4
  • Area: A partir de 50
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with 1 queen-size bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed and ocean views

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with twin beds

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with 1 double bed and sofa bed.

  • Max. number of persons: 4
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Apartment with 1 queen-size bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Apartment with 1 queen-size bed and ocean views

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

STANDARD APARTMENT ADAPTED FOR PEOPLE WITH REDUCED MOBILITY WITH 1 DOUBLE BED

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub

Our restaurants and bars

365

Type of cuisine: International

The 365 restaurant offers a 24-hour menu, served throughout the hotel, so you can dine in the restaurant, bar, lobby or in the comfort of your room.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Our modern and cozy bar boasts wonderful views over the city of Santos from the hotel's top floor. A great choice for anyone wanting to spend the evening having a meal or drink, or enjoying Happy Hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,946 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

575 reviews

The hotel went back in quality. The rist room I got was very dirty and it was stinking on the 20th floor

Customer review rating 4.4/5

Anonymous Business - 07/08/2019 AccorHotels review

The first room I got was very dirty, not cleaned well. After going to the front desk where the friendly staff gave me another room. This room was better, but the cleaning quality is terrible and as said, some floors are stinking

Dear Johannes, Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye General Manager
Customer review rating 4.4/5

Peter T. Business - 21/07/2019 AccorHotels review

The 20th floor to include my room smell, The room certainly looks clean and felt clean. It’s has an odor, industrial, almost like a rubber smell. Just not pleasant... add the gym to the list as well. On a Positive side, a decent breakfast with good coffee

Good

Customer review rating 4.4/5

Cristian Business - 02/07/2019 AccorHotels review

Good stay. Friendly and helpful staff.

Prezado Cristian, Obrigado pelo feedback do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e em nossa unidade! Será um imenso prazer tê-lo novamente conosco pra que possa compartilhar momentos como esse. Aguardamos sua visita em breve! Atenciosamente, Cristian Ynonye Gerente Geral
Customer review rating 4.4/5

Herald Business - 27/06/2019 AccorHotels review

Its great the only negative is that there is no english channel in the cable tv

Dear Herald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We appreciate your sharing your concerns, but we offer some different international channels on on cable TV and one of them is CNN International to make sure every guest feels at home. Hope to see you again very soon! Sincerely, Cristian Ynonye General Manager

Horrible at reservation and bad service in the hotel

Customer review rating 4.4/5

Gonzalo C. Solo - 13/06/2019 AccorHotels review

I tried to reserve on line, but the reservation would not go through. So I went straight to the hotel where the clerk took almost 30 minutes to make my reservation and check in process. The day after my stay, I received a number of emails confirming my reservations (I had tried many times and received as many confirmation mails). So I please ask you to check if you have not charge me many times for my single day stay. At the hotel, I ask to turn on the sauna for me. When I arrived to the sauna 40 minutes later, it was off!!!

Very good

Customer review rating 4.4/5

Mauro P. Business - 07/06/2019 AccorHotels review

The installation was very clean an din good conditions. I have the following remarks: The air conditioning of the gym room was not working One place in the reception was smelling like "dog food"

Boa

Customer review rating 4.4/5

Suelen D. P. T. Friends - 06/06/2019 AccorHotels review

Atingiu as expectativas

SATISFIED

Customer review rating 4.4/5

Dafne Friends - 30/05/2019 AccorHotels review

GOOD

Very good service

Customer review rating 4.4/5

John T. S. M. J. Families - 28/05/2019 AccorHotels review

I had issues with a bed in the bedroom. Your checkin representative named Lis is excellent and proactive

Very good staff and atmosphere

Customer review rating 4.4/5

Sabrina F. Business - 27/05/2019 AccorHotels review

It is not my first time ate Novotel Santos, but the staff treatment is continuously improving. Everyone is always willing to help and suggest new places to go. However, there were something that have change but not for good. The breakfast has reduce its options and sometime the food available does not look fresh (even though it was 8 am). The towels in the bedroom sometimes were changed, sometimes not.

Amazing stay

Customer review rating 4.4/5

Marcella Business - 26/05/2019 AccorHotels review

Everything was very good. The breakfast, the staff, the room, the shower, all positively surprised me.

Nice hotel

Customer review rating 4.4/5

Anonymous Business - 19/05/2019 AccorHotels review

Hotel was clean and staff were very nice. The breakfast was very good with lots to choose from. My only complaint was room service - the food was horrible.

Details would have make a better experience

Customer review rating 4.4/5

Daniela D. Business - 19/05/2019 AccorHotels review

The experience was good but some areas for improvements - gym - could have a sensor light when the guest enter there - reception- could ask if the guest would mind to stay in a room for guests with limited conditions

A great hotel close to the beach

Customer review rating 4.4/5

Anita C. Business - 08/05/2019 AccorHotels review

I enjoyed staying at the Novotel Santos. The location s great for shopping and the beach. The rooms are modern and very clean and all staff were very helpful

Customer review rating 4.4/5

Luis C. Business - 25/04/2019 AccorHotels review

It was ok, not great but ok. The hotel has a very good location but failed in some details. was in a business trip arriving in the morning and when i got there i was informed my room was not available and few minutes it was and they put me in a room special for disable people.

Good Stay

Customer review rating 4.4/5

Mark F. Families - 16/04/2019 AccorHotels review

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Friendly Staff

TripAdvisor rating 4.0/5

mark_globetrotter28 Family - 16/04/2019 TripAdvisor review

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Very good experience!

Customer review rating 4.4/5

Thiago A. Families - 10/04/2019 AccorHotels review

We had a very good experience. Hotel was full (which is expected for Reveillon), but the personnel worked their best to support the guests. Breakfast strategy to use the business center was just perfect. Extended breakfast times were also a very good idea and must be mentioned. A little concern goes against the corridors cleanliness. They were very dirt but we can accept that as a trade off for the hotel being full and the personnel focused on other tasks. Kudos to the GM Cristian. Very helpful, fast on replies and always willing to help. Thanks.

Satisfied

Customer review rating 4.4/5

Leandro R. Business - 05/04/2019 AccorHotels review

Room is good. Clean and very nicely organized. Room Service and Restaurant is disappointing.

Good

Customer review rating 4.4/5

Maria Friends - 03/04/2019 AccorHotels review

First night was horrible because of the aircon situation. But the staff did a great job in changing the room for the second and third night. Due to the incident on the first night the last night was compensated with a free night stay.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in santos