Hotel - Novotel Santos
Novotel Hotel Novotel Hotel

Novotel Santos Hotel

4.5/5 473 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

  • 228 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 3,451 reviews

Our guest reviews for Novotel Santos

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 473 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 16/07/2018 TripAdvisor review
« Could be better »

Hotel is new, but some signs of use is seen - scratches for example. Cleaning could be better - toilet area especially. Minibar had opened bottle, used towel was displayed in the room. Good hotel but with problems. Breakfast was full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LMalanga, Thank you for telling us about your stay at the Novotel Santos. I am sorry that your experience did not meet your expectations. Your feedback is very important so that we can improve where we have opportunities. Please rest assured that we are taking the appropriate measures to improve the problem mentioned with maintenance, cleaning and minibar to prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Deputy Manager

Business - 12/07/2018 TripAdvisor review
« they tried »

This should be a nice hotel. They tried... they don't accomplish. It is extremelly dark besides spot light everywhere. Weird bathroom in the middle of the room... but you get used to it and all of the sudden seems to be nice to watch the TV while is having a bath. This is the room. Then, go to the room service - just sucks. One of the night they predict about 30-40 mins to delivery a beef and after 1h30 I had to call them to discover what was going on. They still didn't have a clue when my dinner would be delivered. I ordered before 9pm and it arrived around 11h20pm. And just comes as

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that your experience did not meet your expectations. At Novotel Santos, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the room service to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Deputy Manager

Sidney Families - 10/07/2018 AccorHotels certified review
« It was a quite busy time, due to the hotel looks like overbooked. »

it was a low staff for many people arriving or leaving, it was not a goo arriving experience, it was not possible to enjoy the breakfast due to the high price fee. The cleaning was also jeopardized dye to this low staff.

Arnon S. S. Business - 07/07/2018 AccorHotels certified review
« Great and comfortable. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arnon, Thank you for the great review about your stay at Novotel Santos. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Araujo Assistant Manager Novotel Santos

Milan C. Business - 01/07/2018 AccorHotels certified review
« Nice hotel with a good location »

The rooms were nice with a comfortable bed. What I liked about the in room facilities was the Nespresso coffee machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milan, Thank you for the great review about your stay at Novotel Santos. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Araujo Assistant Manager Novotel Santos

D. Business - 23/06/2018 AccorHotels certified review
« Nice room, restaurant/bar at top floor is simple but very good service »

Breakfast was fine, check in/out went well, dinner/bar at the top floor was simple but exceeded expectations due to pleasant conversations with the personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for taking time to tell us about you stay at Novotel Santos. We are glad that you enjoyed your stay with us, in special the bar at the Rooftop. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Araujo Deputy Manager Novotel Santos

Alexandre C. Business - 21/06/2018 AccorHotels certified review
« Great experience! just flawless. »

Good food, clean, nice and well located. just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre, Thank you for taking time to tell us about you stay at Novotel Santos. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Araujo Deputy Manager Novotel Santos

M. Families - 10/06/2018 AccorHotels certified review
« Meets all my expectations. »

The staff are attentive and polite. The hotel facilities are of excellent quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay, I will share your kind comments with our staff. We hope to see you again very soon. Sincerely, Luiza Araujo Deputy Manager Novotel Santos

Mark B. M. U. Families - 08/06/2018 AccorHotels certified review
« All good, great hotel and location »

Good hotel, great staff - all good. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay, I will share your kind comments with our staff. We hope to see you again very soon. Sincerely, Luiza Araujo Deputy Manager Novotel Santos

C. Business - 02/06/2018 AccorHotels certified review

everything has been perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking your time to tell us about your experience at Novotel Santos. At Novotel, we strive to provide a superior service experience for every customer. We appreciate your comments and we hope see you soon. Sincerely, Juliana Moura Coordenadora de Recepção Novotel Santos

Terje W. Business - 28/05/2018 AccorHotels certified review
« Good »

One elevator out of order which caused great congestion in the morning. Long waiting time in the breakfast restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terje, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we will be attentive regarding the restaurant's service for breakfast as mentioned. On busy days it can generate queues at peak times. We apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Assistant Manager Novotel Santos

Francini N. Families - 05/05/2018 AccorHotels certified review
« Great hotel and location! »

Great hotel, SOME excellent staff, a few really bad, serious problems with Breakfast. Rest of aspects great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francini, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that your experience did not meet all your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with breakfast service and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Moura Front Desk Coordinator Novotel Santos

Family - 04/05/2018 TripAdvisor review
« Surf em Santos »

Great weekend. Beach, sun and lots of surfing. Very professional, friendly and compatriot team. Very good accommodation. The Novotel of Santos is of congratulations. Keep it up, always looking for the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime C, Thank you for your kind comments about the accommodation at Novotel Santos. I will share with our staff. And we hope to have the opportunity to see you again very soon. Sincerely, Luiza Araujo Deputy Manager

Wanderley O. Families - 02/05/2018 AccorHotels certified review
« Good »

Good. I always come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wanderlei, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santos Team

Olivier Business - 01/05/2018 AccorHotels certified review
« Few changes for Novotel to be perfect »

Room service is very good (not everything tested) Room queen size bed are nice and big enough (even if not so big) Phonique isolation is good Breakfast is very varied Staff is very nice and helpfull Location is very good To improve: Cleaning was good but several time I had the towels removed but not replaced. So you need to use the bathrobe. It happend 3 times... At the gym the A/C are not all working and not strong enough so its too hot for a run

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Olivier, Thank you for taking your time to tell us about your experience at Novotel Santos. We are sorry that your experience did not meet your expectations fully. At Novotel, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to the specific issues related to room cleaning and towel change. We appreciate your comments and we hope you give us an the opportunity to better serve you in the near future. Sincerely, Juliana Moura Coordenadora de Recepção Novotel Santos

Philip Business - 15/04/2018 AccorHotels certified review
« Not clean »

The hallway on floor 22 (my room was room 2203) needs vacuum cleaning and is sprinkled with visible dirt. The espresso coffee machine on floor 6 for breakfast is infested with ants crawliing all over it. I am an Accor club gold member and am customed to better cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Philip, Thank you for taking the time to evaluate your stay with us. We were very much regret that the provision of services did not live up to your expectations. We assure you that the necessary measures will be taken to improve the service. Once again, we appreciate your feedback and hope to see you soon. Regards, Juliana Moura Reception Coordinator Novotel Santos

Vera M. F. D. S. Business - 27/03/2018 AccorHotels certified review
« Very pleasant »

It was a pleasant time, no problems and very quiet. Apart from the restaurant and reception, I never meet another staff at the rooms or corridors. The reception desk people were very helpful and gentle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Vera, We are delighted to receive your comments regarding your Novotel Santos experience. Be sure to share them with the entire team. They are comments like yours that allow us to know a little more the expectations of our guests and to improve our structure and services. We hope to have the opportunity to welcome you again soon. Best regards Juliana Moura Reception Coordinator Novotel Santos

Martin Friends - 18/03/2018 AccorHotels certified review
« New hotel with cleanliness problems »

The cleaning of the rooms and corridors was unfortunately poor. Even though I addressed various times the dirty carpets nothing happened. Furthermore, for a new hotel many things were not working properly: Door handles loose, lift could be used without key-card (safety issue), windows were already blind, the bar on the 32 floor was not attended, the deck-chair at the pool was broken. As per my understanding the management needs to pay more attention to the general cleaning and technique. The staff was nice and trying to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin, We are delighted to receive your comments regarding your Novotel Santos experience. Be sure to share them with the entire team. Thanks for pointing us out about the problems and be sure that we will resolve them. They are comments like yours that allow us to know a little more the expectations of our guests and to improve our structure and services. We hope to have the opportunity to welcome you again soon. Best regards Juliana Moura Reception Coordinator Novotel Santos

Traveler Business - 14/03/2018 AccorHotels certified review
« To expensive for value »

to expensive for value, restaurant takes 30-40 mins to serve yr order, linens not changed in 14 days, extremely slow internet. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Else, We are delighted to receive your comments regarding your Novotel Santos experience. Be sure to share them with the entire team. Thanks for pointing us out about the restaurant and the change of sheets. They are comments like yours that allow us to know a little more the expectations of our guests and to improve our structure and services. We hope to have the opportunity to welcome you again soon. Best regards Juliana Moura Reception Coordinator Novotel Santos

T. A. Families - 06/03/2018 AccorHotels certified review
« New hotel well positioned on the city »

New hotel, very well positioned and with overall great experience. Had some trouble setting up the AC but all ended well. Breakfast is perfect. You should definitely pick the rate with breakfast ... Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thiago , We are delighted to receive your comments regarding your Novotel Santos experience. Be sure we will share them with the entire team. Thanks for pointing us out about air conditioning. They are comments like yours that allow us to know a little more the expectations of our guests and to improve our structure and services. We hope to have the opportunity to welcome you again soon. Regards, Juliana Moura Reception Coordinator Novotel Santos

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