Hotel - Novotel Santos
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Novotel Hotel

Novotel Santos Hotel

Av Dona Ana Costa 473 
11060003  SANTOS
BRAZIL

356 reviews
TripAdvisor Rating Based on 356 reviews
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From 230.00 BRL Non member rate
From 207.00 BRL Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,064 reviews

Our guest reviews for Novotel Santos

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 356 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Harsish V. Business - 14/07/2017
« pleasing »

No issues except when we ordered club sandwich without ham and beef (only chicken) still the food was served with ham and beef which we had to decline due to religious reasons

AccorHotels certified review
Biju J. Friends - 09/07/2017
« Moderately disappointed »

Rooms lacking basic necessities like a clock, proper illumination, usb charging ports. We were asked to pay twice for the already paid rooms. I'm sure that i will not prefer to stay in Novotel hotels hereafter.

AccorHotels certified review
Tom Business - 07/07/2017
« Great »

Well located, really cosy full view over the city

AccorHotels certified review
Georgios K. Business - 02/07/2017
« Best in Santos »

Very friendly staff / reception, clean room with modern facilities and furnitures. Great location.

AccorHotels certified review
Erika B. Business - 02/07/2017
« Smell of mould. »

It is not the first time I stay at Novotel and at the 2301 room and the musty odor is always there. I generally come back home with sinusitis because of that. You really need to do something. It happens in other rooms as well and always in the bathroom area.

AccorHotels certified review
Tarso Business - 30/06/2017
« Good room »

There was no room service between the 2 nights I had been there. I was extremely disappointed with laundry price, more than 30 BRL to wash one shirt and deliver 2 days later, like 50 reais to deliver in 1 day, more than double than in a fancy hotel in Barcelona for example. I understand that like a clear exploration, like if we have no choice we need to pay as much as you want, I really needed to wash, but I couldn't accept such exploration. Same for all other clothing, like underwear, socks, and etc. Shower and room were quite good, also breakfast was nice. No complementary water is also one thing that affects, water bottles are quite cheap (not in the hotel), but it's also used like an extortion to take more money (or drink tap water).

AccorHotels certified review
Hamid A. Business - 28/06/2017
« Very confortable and friendly place »

Staff very friendly Room very clean Location outstanding However, restaurant quite slow to serve dinner

AccorHotels certified review
Bruno Couples - 27/06/2017
« Excellent »

Had a lovely stay in Novotel Santos

AccorHotels certified review
Anonymous Business - 25/06/2017
« Regular »

Regular

AccorHotels certified review
Anonymous Business - 25/06/2017
« Feedback »

Everything was good

AccorHotels certified review
Anonymous Business - 23/06/2017
« Nice hotel with a few flaws »

Nice property but - the gym is not well maintained; service at the bar is null; and as always the hotel does not provide a receipt for the expenses. It is such a pain to have to call Arcor customer service to try and make receipts show up.

AccorHotels certified review
Rt Business - 21/06/2017

Very good.

AccorHotels certified review
Rafael Families - 20/06/2017
« Great Overall »

Nice, new, well located hotel in Santos!

AccorHotels certified review
Soumen M. Business - 20/06/2017
« good »

average

AccorHotels certified review
André L. R. Families - 19/06/2017
« OK »

Normal

AccorHotels certified review
Luis A. I. Families - 19/06/2017
« Excellent, »

exceed our expectations.

AccorHotels certified review
Carolina B. Couples - 15/06/2017
« Grateful! »

My anniversary I had a great time!The highlight of this Hotel was Bruno from Room Service!He was amazing always smiling,Great and professional!Also From Guest Services Rafael,Pablo e Luísa Manager were extremely kind with us!

AccorHotels certified review
Anonymous Business - 02/06/2017
« Never again! »

Unfortunately I was charged to have breakfast which in my opinion was too high.

AccorHotels certified review
Nick Business - 02/06/2017
« Mediocre »

The halls were dirty, rooms noisy during the day with work carried out on other rooms.

AccorHotels certified review
Adam Business - 31/05/2017
« no too good »

for the price of the hotel, the hotel is not that good of quality. I didnt have towels one night, the equipment in the gym were broken and the food was okay.

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