Hotel - ibis Guaratingueta
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Guaratingueta Hotel

4.0/5 357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • Early check-in from 9AM (Paying)
    • Late check-out until 3PM (Paying)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

  • 80 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 3,514 reviews

Our guest reviews for ibis Guaratingueta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 357 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dk Business - 15/07/2018 AccorHotels certified review
« I changed the hotel in the afternoon. It smells bad, and the location is considered unsafe. »

Booking was messed up, and the reception tried to help. While they claimed to have bi-lingual staff, no one spoke English. The room had a stink. The area around the place was considered to be unsafe. I decided not to sleep in the hotel (though had paid) and left in the afternoon.

Andre K. Business - 15/06/2018 AccorHotels certified review
« Estada normal com sempre »

normal como sempre

Ricardo N. Families - 23/05/2018 AccorHotels certified review
« Clean, good location, good furniture and finish, but staff is too small. »

Good stay, but the only prson available to make the endless process of check-in, parking, sandwiches, etc ... does compromise the overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Obrigado pelos comentários. Verifiquei que as últimas chegadas que realizou foram no final do dia. Irei avaliar a demanda nesse horário e ajustar a equipe para que essa deficiência seja sanada. Eduardo Passadiço Gerente Geral

Carlos Families - 30/04/2018 AccorHotels certified review
« Basic but good »

The rooms were basic but clean and comfortable. Shower was excellent with good pressure. A couple of things missing include hand towels, coffee making facilities in the room and tissues. The towels were threadbare which is surprising for a fairly new hotel. Extra pillows in the room would also be good. The staff were excellent, especially the young guy on the late night shift who checked us in with no fuss. Overall an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos R., We very much appreciate your comments regarding your stay at the ibis Guaratingueta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Dantas

Marcelo J. S. Couples - 26/04/2018 AccorHotels certified review
« Good hotel and services, but with an incident with water provision »

All the hotel without water for 3 hours without information to us. My wife was taking shower and the water stopped.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review Mr Marcelo. The problem was an issue with the water pump at the street level. We´re sorry for the inconvenience Eduardo Passadiço Gerente Geral

Anonymous Business - 13/03/2018 AccorHotels certified review
« Correct »

Efficient, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Almer Business - 13/03/2018 AccorHotels certified review
« Too pricey for what it has to offer »

The service provided is okay - no major complaint. But I expected more for the price I paid. For example, there is no restaurant in the hotel, not even a very simple one... all you have is frozen dishes that are thrown in the microwave and costs at least 3 times more than you would normally pay for it. Even in the simplest of things there is a sensation of too much cost savings. For instance, there is no description of services available in a booklet in the room, not even the "menu": one has to go to the elevator to see what's offered. Seriously?! Call an elevator just to check if there is something you can order from the kitchen? The message that it conveys is very simple: we want a large profit margin, and that's all we care about.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review Mr Almer. Our restaurant offer a sort of dishes from 7 pm to 22:30 pm. The dishes are made using the "sous vide" method. Which consists in cooking the meal on a low temperature for several hours on a vacuum package. We regenerate the meal using boiling water. Ibis does not offer room service, instead we have a 24 hour bar and reception at your disposal. If is there anything we can do to provide you a better stay please inform us. Regards Eduardo Passadiço Gerente Geral

Enzo N. Families - 27/02/2018 AccorHotels certified review

Clean, excellent location, fast check-in/out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Magnus Families - 09/01/2018 AccorHotels certified review
« Show »

Otimo Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Felipe Couples - 09/01/2018 AccorHotels certified review
« Confortable and clean »

I always enjoy staying at Ibis hotels, and this time was not different. The atmosphere is always relaxing, the rooms are nice, the staff is friendly and the price is fair.

Our hotel has responded to the review
Our hotel has responded to the review

Nice to hear from you Felipe Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Gerardo V. Business - 06/01/2018 AccorHotels certified review
« Very Good »

This is my 2nd stay in this hotel and I´m glad with my stays

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

João T. C. Families - 05/01/2018 AccorHotels certified review
« A complete disaster »

I booked a room, by phone, for 2 adult and one child. After I had checked in I was told my room only contained a twin bed and no additional beds were available. It was 1 a.m. and I had to find a place to spend the night with my wife and 7 year old son..

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr João, Sentimos imensamente o ocorrido. O colaborador que realizou sua reserva está em treinamento e já foi orientado sobre o procedimento correto. Gostaríamos de lhe oferecer o valor da diária como cortesia para utilizar em nosso hotel em data a sua escolha. Basta nos informar a data que lhe enviaremos a confirmação. Eduardo Passadiço Gerente Geral

Noemi P. D. N. Solo - 29/11/2017 AccorHotels certified review
« Near Aparecida »

It was very confortable and clean. The employees were very kind. And it is very near the Basilica da Aparecida.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Anonymous Families - 22/11/2017 AccorHotels certified review
« basic »

the room was so dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Joseleine, Thank you for the feedback. The housekeeper will be driven for the correct clening procedure. The failure was occasional and does not represent our standards. Regards Eduardo Passadiço Gerente Geral

Adriano D. Business - 16/11/2017 AccorHotels certified review
« Was good »

The place is very clean, the room and the bed is very good and clean also but the shower didn't have pressure to take a relax shower. I would like to praise your attendants because they are very friendly, gentle and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Ricardo N. Families - 08/11/2017 AccorHotels certified review
« Bom hotel, mas ..... »

Everytime something is missing, pillow, blankets, soap ... this time, we missed towels.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Ricardo Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Eduardo Passadiço Gerente Geral

Criso R. Business - 08/10/2017 AccorHotels certified review
« Why does this hotel never give you correct receipts for your expenses »

Ibis standard hotel, meaning poorly maintained property, good for one night only. But this hotel has one characteristic feature - every time I stay there, I'm never given correct receipts for my expenses. As you can imagine, the receipts are always missing expenses. I wonder why.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Criso, The invoice for the stay is issued by Guaratingueta City. Al the extras, like breakfast, lunch or dinner expenses, are issued at the hotel. Please inform us by e-mail what invoices do you need on h8… We will be glad to deliver it you. Kind regards Eduardo Passadiço Gerente Geral

Anonymous Business - 24/09/2017 AccorHotels certified review
« Boa »

Retirando o café o restante é normal.

Our hotel has responded to the review
Our hotel has responded to the review

Obrigado pela avaliação Sr Antonio. Houve algum problema com o café da manhã? Eduardo Passadiço Gerente Geral

Andre Business - 24/09/2017 AccorHotels certified review
« Basico »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Marcellos Couples - 12/09/2017 AccorHotels certified review
« excelent »

excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

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