Ibis Guaratingueta Aparecida Hotel 3 stars

TripAdvisor rating 4.0/5 394 reviews
Ibis Guaratingueta Aparecida
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Hotel extras

  • Strictly non-smoking hotel. We have apartments adapted for guest with reduced mobility.

  • Restaurant for breakfast and 24-hour bar open to the public

  • We offer the following free of charge: car park, WIFI, luggage storage, bathroom amenities

  • 80 apartments with air conditioning, minibar, private bathroom, cable TV and safe.

  • Located 3.1 miles from Aparecida. Easy access to Frei Galvão Shrine and Rodovia Dutra (BR116)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Self service business centre

Hotel location

Ibis Guaratingueta Aparecida

Avenida Juscelino Kubitchek
De Oliveira n 1301
12505300
guaratingueta
brazil

Tel: +551221319600

Fax: (+55)12/21319601

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    SAO JOSE DOS CAMPOS At 88km / 54 miles

  • By train

    RODOVIARIA At 0km / 0 miles

GPS :-22.814425, -45.202174

Our accommodations

Standard Apartment with a double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with one double bed and one additional bed

  • Max. number of persons: ‌3
  • Area: From 18
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN

Photo non contractuelle / Strictly non binding

The ibis Guaratinguetá bar serves quick dishes, soups, snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Guaratingueta Aparecida

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,326 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

394 reviews

Sr

Customer review rating 4.4/5

Marcio L. Business - 30/06/2019 AccorHotels certified review

Regular

Uncomfortable

Customer review rating 4.4/5

Igor F. Business - 17/05/2019 AccorHotels certified review

The hotel os close to a very busy road with a lot of traffic sound. The room had a problem with the window lock, so the noise of the road was very loud. Although the receptionist (was very kind) transferred me to another room, the sound still was very noisy.

Dear Igor. We're sorry to hear that your stay with us has been compromised. Please accept our apologies. We hope to have the opportunity to serve you again soon. Wanderson Bernardes Gerente Geral

ATENDEU AS EXPECTATIVAS

Customer review rating 4.4/5

Anonymous Families - 17/04/2019 AccorHotels certified review

ATENDEU AS EXPECTATIVAS

Prezado Fernanda, Obrigado por nos avaliar. Para nossa equipe foi uma satisfação recebê-la em nosso hotel. Esperamos que possa retornar em breve. Wanderson Bernardes Gerente Geral

good cost x benefit

Customer review rating 4.4/5

Eliane K. Families - 04/04/2019 AccorHotels certified review

ibis hotel standard.

Hello, Eliane Thank you for rating and choosing our hotel. For us it was a pleasure to serve you. We hope to have this opportunity again soon. Wanderson Bernardes General Manager

Custo beneficio

Customer review rating 4.4/5

Anonymous Families - 26/03/2019 AccorHotels certified review

Positiva

Olá Cristiane, Obrigado pela avaliação e por ter escolhido nosso hotel. Para nós foi uma satisfação atendê-la. Esperemos ter essa oportunidade novamente em breve. Wanderson Bernardes Gerente Geral

My credit was not included in my stay

Customer review rating 4.4/5

Edson S. Business - 25/02/2019 AccorHotels certified review

I would like to have my stay credit in my account (3…0998). I have called to the hotel but nothing solved so far.

Prezado Sr. Edson. Agradecemos sua avaliação e feedback. Sua pontuação foi creditada. Mais uma vez obrigado pelo tempo e disposição em compartilhar informações conosco. Esperamos atendê-lo novamente no futuro. Wanderson Bernardes Gerente Geral

boa

Customer review rating 4.4/5

Marcos Business - 20/12/2018 AccorHotels certified review

fatal de adaptador para as tomadas!

Olá Marcos, obrigado pela avaliação e feedback. Suas pontuações são de extrema importância para nós. Vamos usar a oportunidade para aprimorar nossos serviços. Mais uma vez obrigado e esperamos que se hospede novamente conosco no futuro. Obrigado Wanderson Bernardes Gerente Geral

Comfortable stay and friendly staff

Customer review rating 4.4/5

Ronaldo Families - 04/12/2018 AccorHotels certified review

Clean and comfortable. Should have more options for food and drink - many items listed were not available. Shower cap was not available in reception, noteven for sale. Prompt and friendly staff

Excelente

Customer review rating 4.4/5

Ricardo P. T. P. /. A. P. P. T. Families - 19/11/2018 AccorHotels certified review

Adoro o hotel ibis

Olá Ricardo, obrigada por escolher e avaliar o nosso hotel. Ficamos felizes que tenha gostado da sua estada conosco. Esperamos que se hospede novamente em breve.Mais uma vez agradecemos. Anne Passos

Problema with a lot itens

Customer review rating 4.4/5

Danilo Business - 21/09/2018 AccorHotels certified review

1 - When I arrived I had problems with the taste of the water and the receptionist wanted me to go downstairs to change because I did not have room service. 2 - The magnetic key of the door demagnetizes almost every day. 3 - I'm calling the front desk to ask for the invoice but the receptionist (Samanta I think it's the name) hangs up the phone in my face. 4 - All time is the same difficulty with invoice n IBIS Guara, in other hotels in the city has always been very fast the issue of the document. I have had good experiences but the last few times have been very bad.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Unfortunately there was a problem with Guaratinguetá City Hall sector responsible for issuing the invoice. If you do not receive the next invoice in 2 days please reply this e-mail. Regards Sincerely, Eduardo Passadiço Gerente Geral
Customer review rating 4.4/5

Anonymous Business - 10/09/2018 AccorHotels certified review

The overall experience was ok. Some improvements are necessary, such as the outlets in the room that were falling from the wall. Also, the floor needs to be better cleaned, as well as the trays and utensils used for the breakfast. The beep within the elevator was also broken/too loud. Good that you offer a free parking space, but bad that you charge extra for the breakfast.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Eduardo Passadiço Gerente Geral

very nice

Customer review rating 4.4/5

Cris Couples - 04/09/2018 AccorHotels certified review

The hotel is super modern and clean. I just had some problems with just one person at the front desk, for so many guests. Also during the evening no one was there to attend. Water at the room would be nice too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Good

Customer review rating 4.4/5

Anonymous Families - 28/08/2018 AccorHotels certified review

Park unsatisfactory

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

+-

Customer review rating 4.4/5

Ulisses Business - 21/08/2018 AccorHotels certified review

The restaurant hasn't all you can eat for the dinner and the front desk take some time on check in/out.

Dear Ulisses De Oliveira P., Thank you for taking the time to tell us about your experience at the ibis Guaratingueta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eduardo Passadiço Gerente Geral

Excelente!

Customer review rating 4.4/5

Arf Families - 18/08/2018 AccorHotels certified review

Nice room, great Staff and good breakfast

Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estada e esperamos lhe receber novamente em breve. Se possível, avalie nossa página no Tripadvisor https://www.tripadvisor.com.br/UserReviewEdit-g303609-d70…-a_referredFromLocationSearch.true-a_ReviewName.-a_type.-e-wpage1-Hotel_Ibis_Guaratingueta-Guaratingueta_State_of_Sao_Paulo.html Reserve pelo menor preço em www.ibis.com Atenciosamente, Eduardo Passadiço Gerente Geral

I changed the hotel in the afternoon. It smells bad, and the location is considered unsafe.

Customer review rating 4.4/5

Dk Business - 15/07/2018 AccorHotels certified review

Booking was messed up, and the reception tried to help. While they claimed to have bi-lingual staff, no one spoke English. The room had a stink. The area around the place was considered to be unsafe. I decided not to sleep in the hotel (though had paid) and left in the afternoon.

Dear K., I'm sorry to hear that you decided to not stay with us. Regarding the issue with the room the problem was fixed. The hotel surrounding area is one of the most safe in town, lots of guests walks to and from the hotel at late hours and until now we did not have any known incident. WE hope you have the opportunity to stay again with us to experience a quality stay. Kind regards. Eduardo Passadiço Gerente Geral

Estada normal com sempre

Customer review rating 4.4/5

Andre K. Business - 15/06/2018 AccorHotels certified review

normal como sempre

Obrigado pela avaliação Sr André, Estamos trocando o enxoval do hotel, em breve teremos novas peças. Eduardo Passadiço Gerente Geral

Clean, good location, good furniture and finish, but staff is too small.

Customer review rating 4.4/5

Ricardo N. Families - 23/05/2018 AccorHotels certified review

Good stay, but the only prson available to make the endless process of check-in, parking, sandwiches, etc ... does compromise the overall experience.

Obrigado pelos comentários. Verifiquei que as últimas chegadas que realizou foram no final do dia. Irei avaliar a demanda nesse horário e ajustar a equipe para que essa deficiência seja sanada. Eduardo Passadiço Gerente Geral

Basic but good

Customer review rating 4.4/5

Carlos Families - 30/04/2018 AccorHotels certified review

The rooms were basic but clean and comfortable. Shower was excellent with good pressure. A couple of things missing include hand towels, coffee making facilities in the room and tissues. The towels were threadbare which is surprising for a fairly new hotel. Extra pillows in the room would also be good. The staff were excellent, especially the young guy on the late night shift who checked us in with no fuss. Overall an enjoyable stay.

Dear Carlos R., We very much appreciate your comments regarding your stay at the ibis Guaratingueta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camila Dantas

Good hotel and services, but with an incident with water provision

Customer review rating 4.4/5

Marcelo J. S. Couples - 26/04/2018 AccorHotels certified review

All the hotel without water for 3 hours without information to us. My wife was taking shower and the water stopped.

Thank you for your review Mr Marcelo. The problem was an issue with the water pump at the street level. We´re sorry for the inconvenience Eduardo Passadiço Gerente Geral
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