Hotel - Grand Mercure Dongguan Humen
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Grand Mercure Hotel

Grand Mercure Dongguan Humen

123 Humen Road  Humen Town Dongguan City  Guandong Province 
523907  DONGGUAN
CHINA

116 reviews
TripAdvisor Rating Based on 116 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Massage
  • Babysitting on request
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • SHENZHEN BAO AN
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HOURS
    • Opening hours : Week-end 24HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 252 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 460 reviews

Our guest reviews for Grand Mercure Dongguan Humen

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 116 reviews
AccorHotels certified review
Wayne P. Business - 01/09/2017
« GM/Dongguan continues to improve; room maintenance needed »

Every time I stay at the Grand Mercure Dongguan, my experience gets better - - it has become easier for an English-speaking guest to communicate with the excellent staff. Nicely maintained common areas; I do appreciate the upgrade, but.....room 1501 needs some work. Flickering light in bathroom. And though there is hot water at the tub, the water in the shower is barely luke-warm - - there is a plumbing problem here. I stayed in the room for the duration of my 9-day stay because it was so comfortable otherwise.

AccorHotels certified review
Anonymous Business - 27/08/2017
« feel like living at home »

the only worst is the app of accorhotel is supper difficult to use online I failed to redeem accommodation coupons finally.

AccorHotels certified review
Tt Business - 19/08/2017
« airconditioning sucks, food so-so »

1. room air-conditioning sucks big time. there is aircon control but only the windspeed works, temperature dial literally has no effect up or down. 2. the room's mini fridge doesnt work. switched three times still doesn't cool up. I have food that needs to be refrigerated but it just didn't work 3. lobby airconditioning also doesn't seem to work - its hot as oven at this summer! 4. in-room dining food quality fluctuates

AccorHotels certified review
H. P. L. Business - 14/08/2017
« Small hotel , only 1 cafe and air-con is not working »

Small hotel , only 1 cafe and air-con is not working

AccorHotels certified review
F. K. Y. Business - 07/08/2017

In general ok except the air con setting is a bit high & some towels are too old.

AccorHotels certified review
Anonymous Solo - 01/08/2017
« OK but can be better »

Overall is good but can be better to offer welcome drink, lounge services

AccorHotels certified review
Mrs S. W. Business - 27/07/2017
« mrs sandra w. »

very good, nice hotel clean smells good, nice people

AccorHotels certified review
Corbin L. Business - 21/07/2017
« really a bargain »

i lived in room 1608 The electricity sockets are located very difficult to use. There is still no any complementary fruit. The toilet flush is too weak. The most important thing, is your Le club accorhotel app is very hard to use!!!

AccorHotels certified review
Kyng Couples - 16/07/2017
« good location with polite and friendly staff »

Staff are helpful. restaurant provides delicious food.

AccorHotels certified review
L. Business - 05/07/2017
« L. »

Bad experience

AccorHotels certified review
Danny C. Business - 02/07/2017

the official is working very kind and clean the room and other service is ok,but the internet is not comfortable some time is running the other time is no working,,it is really unsatisfy.. I was staying ths hotel for business,therefore the internet is most important..I hope they have to have improve ths problem...tks.

AccorHotels certified review
Wilson K. Business - 23/06/2017
« Not a pleasant experience »

I have a reservation with the room. When I presented my gold card and chekced in, I asked for a non-smoking room with double bed. But the staff informed that the room type has all been sold out and she can only offer me a double bed room in the smoking floor. She then offered me to pay an extra fee to upgrade to a larger room in the non-smoking floor. I rejected and insisted that I have a booking and with my gold card status, the hotel should get me a double room in the non-smoking floor. Finally they gave me a free upgrade, but there was because of my insist. I have a bad feeling and do not see I am a valuable customer, with a gold card status, to your hotel.

AccorHotels certified review
Kobi S. Business - 22/06/2017

No new things, all as usual :)

AccorHotels certified review
Patrick Business - 06/06/2017
« Clean and relaxing »

Great service and excellent restaurant!

TripAdvisor review
Business - 05/06/2017
« Great location and relaxing »

Clean and great service with excellent restaurant... Location near shopping areas. AC in room worked perfectly. Very friendly staff, helpfull smiling and ready to guide you directions when needed. Great stay!

AccorHotels certified review
Wayne P. Business - 20/05/2017
« Excellent stay in Humen Town, Dongguan »

This is my favorite place to stay when I have work to do in Dongguan. Great central location. Fair price. I see progress on every visit, making it easier for foreigners to communicate with staff in English.

AccorHotels certified review
Hew L. I. Business - 20/05/2017
« excellent »

very good hotal ,very clean andstaffs are polite

AccorHotels certified review
Anonymous Business - 04/05/2017

Accommodating and friendly staffs

TripAdvisor review
Business - 18/04/2017
« A HOTEL WITH NO AIRCON »

I have been staying with this hotel for the past 7 years solely due to its very good location. The operation of the hotel is getting worse each time I visited them. This time round, there is no aircon at all. And the staffs chose to ignore the situation! Never will I ever stay with you again. ain.

AccorHotels certified review
Anonymous Business - 17/04/2017

Maybe except for the lobby area, there is no aicon at all in the hotel!!! We suffered through out our stay of 4 nights. Complained this matter to the front desk but all the staffs ignored our complaints. Never ever will stay with you again.

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