Hotel - Grand Mercure Dongguan Humen
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Dongguan Humen

Our hotels AccorHotels
3.5/5 123 reviews
All hotels in Dongguan
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 286.00 CNY Non member rate
From 286.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SHENZHEN BAO AN
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HOURS
    • Opening hours : Week-end 24HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 252 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 511 reviews

Our guest reviews for Grand Mercure Dongguan Humen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 123 reviews
AccorHotels certified review
Fatal1ty Business - 09/12/2017
« Good for business trip stay over »

Good for business stay over if you don't plan to spend all day at the hotel

AccorHotels certified review
Nicky Business - 03/12/2017
« Room is clean, but noisy on the water pipe. »

Some room is noisy on water pipe. I always book for executive type room with bathtub, but it sometime unavailable without notice. I only be informed when I arrive hotel. I think this should be fair to inform upfront.

AccorHotels certified review
Anonymous Business - 25/11/2017

The front desk service is good and more helpful every time like go back home. Jason andy Kevin more helpful thanks for them

AccorHotels certified review
Anonymous Business - 24/11/2017

Check in service is excellent. However, check out is terrible

AccorHotels certified review
Alex L. Business - 19/11/2017
« Air condition and curtain issues »

1. No air condition as mid of night 2. Curtain is old and not big enough to block lights from outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sai Ho L., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

AccorHotels certified review
Alan Business - 15/11/2017
« Disappointed »

Bed frame was torn out, aircon was totally not cold and alot of yellow stains on the edges of floor. been telling the staff alot of the aircon issue but nothing was done. totally disappointed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kian Huat Oh, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

AccorHotels certified review
Aina Business - 05/11/2017
« Aina »

Overall experience was good. Except the air conditioner was not working very well as it was quite warm throughout our stay. We're staying at room 1107.

AccorHotels certified review
Fatal1ty Business - 05/11/2017
« Just nice for business travellers »

Basically this hotel is targeted for business travellers. Other than that, I was always given the smallest room compared to my colleagues, even though I hold the membership the longest. It's near to a Starbucks if you get bored with the breakfast over long stay. The Wi-Fi is excruciatingly unstable during peak hours (between 8PM - 12AM) and they are unsecured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Hui Lim, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

AccorHotels certified review
Kyng Couples - 04/11/2017
« Good location with friendly and professional staff »

Both dinner and breakfast are well tasted with varieties. Good overall service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamyuen Ng, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real

AccorHotels certified review
P. Y. Business - 02/11/2017
« warm room »

i stayed in grand mercure for many many times and i have experienced air conditioning issues many times as well, i have written feedback before but it was unheard. I stayed in room 1503 and again i experienced the room which is not cold enough and every night i have to wear minimal without covering myself with blanket. Please do something about the air con. This is a accor group of hotel and the room should not be in this way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee Ting Poh, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

TripAdvisor review
Business - 02/11/2017
« Good experience »

I stay 2 night first and come back 3 days later for 4 night. We feeling good experience...only dont change the breakfast menu. Thanks to Mrs casey and michelle for help us to go to exehibition and for anything all

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen .I am happy to hear that you enjoyed a comfortable stay with us . At Grand Mercure ,we strive to provide a superior service experience for every customer. Thank you sgain for sharing your experience at our hotel,and we hope your next visit will be more pleasnt . Sincerely...

AccorHotels certified review
Liza F. R. Business - 22/10/2017
« Not Acceptable Approach - Front desk Staff (During Check Out) »

I would like to commend Ms Rose of Sales /Front Office and Michelle at front office who is very welcoming and helpful. Also the front office Manager Ms Cassie. Just wanted to point out that i am very dis appointed with the front office staff who assisted me during check out - i forgot to get his and her name but it was totally unacceptable as they were accusing me of getting 2 towels at the check out counter - where people can hear the conversation. To cut the story short and because I am in hurry as i need to catch my meeting and flight back to SG i have paid for what is missing - 2 face towels i guess.. the umbrella is i can accept as i really left it at the shop and only realize that i lost it when i reached the hotel room. They should learn the art of courtesy and politeness in dealing with such situation and not put the guest on the spot. It is such an embarasing moment. It can happen to other guest as well. Please try to be discrete and make sure you dont put your guest on the spot. You need to protect their feelings..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liza Flor Castrodes Ranada, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

AccorHotels certified review
John F. Business - 17/10/2017
« Great hotel and convenient location »

The hotel improved greatly from the last stayed in February. The room and the amenities are great. Have a nice fruit basket which is also much delighted.

AccorHotels certified review
Andrew Business - 16/10/2017

The air-condition of the hotel always not functioning. Already complain few times ago but still the same.

AccorHotels certified review
Nathaniel W. Couples - 09/10/2017
« It’s just or not worth the Grand Mercure name. Perhaps a Novotel »

Being a platinum card holder my status was not recognised as such. No room upgrade/welcome drink were offered at check in. I subsequently asked the reception if I were entitled to any of these the lady did apologise and offered me a welcome gift. I declined the offer. The air con doesn’t really work as it should do I imagine during the height of the summer the room temperature would be unbearable. As a whole it’s an ok hotel and reasonably priced. However having the name Grand Mercure had raised my expectations therefore I think a Novotel perhaps Mercure is more suiting for the property. I also was asked to pay 1000 RMB as deposit. I have no qualms to pay a deposit, but it appears that the Accor service standards are so inconsistent. I normally do not get asked to pay a deposit but when in China I always get asked whether it’s a Sofitel or an Ibis. I am also a gold Hilton HHonor member and I stayed at their property in Guangzhou prior to my stay in Dongguan, I was never asked to pay a deposit there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Yuen Nathaniel W., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real

AccorHotels certified review
T. K. H. Business - 30/09/2017
« Good. »

Good. Especially the concept of free washing for 1 piece of garment if you did not change the bedsheet.

AccorHotels certified review
Fatal1ty Business - 28/09/2017
« First timer »

Overall meeting expectation though plenty of room for improvement.

AccorHotels certified review
Cirbin Business - 25/09/2017
« Mr »

The Le club accorhotels app is not easy and slow to use. The points are time-limited, short to redeem coupons

AccorHotels certified review
Tt Business - 24/09/2017
« In Humen, its alright. Overall, not the best. »

1. aircon still sucks after so many complaints 2. internet / wifi username is the room number but in a few of my stays it isn't the case - my room number doesn't exist! if ever i get to connect, signal's intermittent. Drops every single time i have conference call. 3. buffet dishes not always fresh. i usually go next door if i need a quick lunch buffet 4. mini ref inside the rooms don't work.

AccorHotels certified review
L. P. K. Business - 18/09/2017
« The overall stay in the hotel was excellent. »

Overall, the staff in the hotel was very professional, especially the reception staff, Ms Liu JinJin. She was extremely helpful and efficient in resolving our problems while staying in the hotel. May I take this opportunity to express my appreciation to Ms Liu JinJin for her excellent service during our stay. Thank you.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 286.00 CNY Non member rate
From 286.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 9.9 km Pullman Dongguan Changan
Pullman Dongguan Changan Hotel
From
From 471.75 CNY Non member rate
From 471.75 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 25 km Pullman Dongguan Forum
Pullman Dongguan Forum Hotel
From
From 535.50 CNY Non member rate
From 535.50 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 25 km ibis Dongguan Dongcheng
ibis Dongguan Dongcheng Hotel
From
From 159.00 CNY Non member rate
From 159.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in DONGGUAN
See rates