Hotel - Grand Mercure Dongguan Humen
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Dongguan Humen

Our hotels AccorHotels
4.0/5 120 reviews
All hotels in Dongguan
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • SHENZHEN BAO AN
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HOURS
    • Opening hours : Week-end 24HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 252 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 497 reviews

Our guest reviews for Grand Mercure Dongguan Humen

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 120 reviews
AccorHotels certified review
Alan Business - 15/11/2017
« Disappointed »

Bed frame was torn out, aircon was totally not cold and alot of yellow stains on the edges of floor. been telling the staff alot of the aircon issue but nothing was done. totally disappointed!

AccorHotels certified review
Aina Business - 05/11/2017
« Aina »

Overall experience was good. Except the air conditioner was not working very well as it was quite warm throughout our stay. We're staying at room 1107.

AccorHotels certified review
Fatal1ty Business - 05/11/2017
« Just nice for business travellers »

Basically this hotel is targeted for business travellers. Other than that, I was always given the smallest room compared to my colleagues, even though I hold the membership the longest. It's near to a Starbucks if you get bored with the breakfast over long stay. The Wi-Fi is excruciatingly unstable during peak hours (between 8PM - 12AM) and they are unsecured.

AccorHotels certified review
Kyng Couples - 04/11/2017
« Good location with friendly and professional staff »

Both dinner and breakfast are well tasted with varieties. Good overall service.

AccorHotels certified review
P. Y. Business - 02/11/2017
« warm room »

i stayed in grand mercure for many many times and i have experienced air conditioning issues many times as well, i have written feedback before but it was unheard. I stayed in room 1503 and again i experienced the room which is not cold enough and every night i have to wear minimal without covering myself with blanket. Please do something about the air con. This is a accor group of hotel and the room should not be in this way.

TripAdvisor review
Business - 02/11/2017
« Good experience »

I stay 2 night first and come back 3 days later for 4 night. We feeling good experience...only dont change the breakfast menu. Thanks to Mrs casey and michelle for help us to go to exehibition and for anything all

AccorHotels certified review
Liza F. R. Business - 22/10/2017
« Not Acceptable Approach - Front desk Staff (During Check Out) »

I would like to commend Ms Rose of Sales /Front Office and Michelle at front office who is very welcoming and helpful. Also the front office Manager Ms Cassie. Just wanted to point out that i am very dis appointed with the front office staff who assisted me during check out - i forgot to get his and her name but it was totally unacceptable as they were accusing me of getting 2 towels at the check out counter - where people can hear the conversation. To cut the story short and because I am in hurry as i need to catch my meeting and flight back to SG i have paid for what is missing - 2 face towels i guess.. the umbrella is i can accept as i really left it at the shop and only realize that i lost it when i reached the hotel room. They should learn the art of courtesy and politeness in dealing with such situation and not put the guest on the spot. It is such an embarasing moment. It can happen to other guest as well. Please try to be discrete and make sure you dont put your guest on the spot. You need to protect their feelings..

AccorHotels certified review
John F. Business - 17/10/2017
« Great hotel and convenient location »

The hotel improved greatly from the last stayed in February. The room and the amenities are great. Have a nice fruit basket which is also much delighted.

AccorHotels certified review
Andrew Business - 16/10/2017

The air-condition of the hotel always not functioning. Already complain few times ago but still the same.

AccorHotels certified review
Nathaniel W. Couples - 09/10/2017
« It’s just or not worth the Grand Mercure name. Perhaps a Novotel »

Being a platinum card holder my status was not recognised as such. No room upgrade/welcome drink were offered at check in. I subsequently asked the reception if I were entitled to any of these the lady did apologise and offered me a welcome gift. I declined the offer. The air con doesn’t really work as it should do I imagine during the height of the summer the room temperature would be unbearable. As a whole it’s an ok hotel and reasonably priced. However having the name Grand Mercure had raised my expectations therefore I think a Novotel perhaps Mercure is more suiting for the property. I also was asked to pay 1000 RMB as deposit. I have no qualms to pay a deposit, but it appears that the Accor service standards are so inconsistent. I normally do not get asked to pay a deposit but when in China I always get asked whether it’s a Sofitel or an Ibis. I am also a gold Hilton HHonor member and I stayed at their property in Guangzhou prior to my stay in Dongguan, I was never asked to pay a deposit there.

AccorHotels certified review
T. K. H. Business - 30/09/2017
« Good. »

Good. Especially the concept of free washing for 1 piece of garment if you did not change the bedsheet.

AccorHotels certified review
Fatal1ty Business - 28/09/2017
« First timer »

Overall meeting expectation though plenty of room for improvement.

AccorHotels certified review
Cirbin Business - 25/09/2017
« Mr »

The Le club accorhotels app is not easy and slow to use. The points are time-limited, short to redeem coupons

AccorHotels certified review
Tt Business - 24/09/2017
« In Humen, its alright. Overall, not the best. »

1. aircon still sucks after so many complaints 2. internet / wifi username is the room number but in a few of my stays it isn't the case - my room number doesn't exist! if ever i get to connect, signal's intermittent. Drops every single time i have conference call. 3. buffet dishes not always fresh. i usually go next door if i need a quick lunch buffet 4. mini ref inside the rooms don't work.

AccorHotels certified review
L. P. K. Business - 18/09/2017
« The overall stay in the hotel was excellent. »

Overall, the staff in the hotel was very professional, especially the reception staff, Ms Liu JinJin. She was extremely helpful and efficient in resolving our problems while staying in the hotel. May I take this opportunity to express my appreciation to Ms Liu JinJin for her excellent service during our stay. Thank you.

AccorHotels certified review
Wayne P. Business - 01/09/2017
« GM/Dongguan continues to improve; room maintenance needed »

Every time I stay at the Grand Mercure Dongguan, my experience gets better - - it has become easier for an English-speaking guest to communicate with the excellent staff. Nicely maintained common areas; I do appreciate the upgrade, but.....room 1501 needs some work. Flickering light in bathroom. And though there is hot water at the tub, the water in the shower is barely luke-warm - - there is a plumbing problem here. I stayed in the room for the duration of my 9-day stay because it was so comfortable otherwise.

AccorHotels certified review
Anonymous Business - 27/08/2017
« feel like living at home »

the only worst is the app of accorhotel is supper difficult to use online I failed to redeem accommodation coupons finally.

AccorHotels certified review
Tt Business - 19/08/2017
« airconditioning sucks, food so-so »

1. room air-conditioning sucks big time. there is aircon control but only the windspeed works, temperature dial literally has no effect up or down. 2. the room's mini fridge doesnt work. switched three times still doesn't cool up. I have food that needs to be refrigerated but it just didn't work 3. lobby airconditioning also doesn't seem to work - its hot as oven at this summer! 4. in-room dining food quality fluctuates

AccorHotels certified review
H. P. L. Business - 14/08/2017
« Small hotel , only 1 cafe and air-con is not working »

Small hotel , only 1 cafe and air-con is not working

AccorHotels certified review
F. K. Y. Business - 07/08/2017

In general ok except the air con setting is a bit high & some towels are too old.

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