Hotel - Grand Mercure Dongguan Humen
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Grand Mercure Hotel

Grand Mercure Dongguan Humen

123 Humen Road  Humen Town Dongguan City  Guandong Province 
523907  DONGGUAN
CHINA

114 reviews
TripAdvisor Rating Based on 114 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Massage
  • Babysitting on request
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • SHENZHEN BAO AN
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HOURS
    • Opening hours : Week-end 24HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 252 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 430 reviews

Our guest reviews for Grand Mercure Dongguan Humen

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 114 reviews
AccorHotels certified review
Lee Business - 05/07/2017
« Lee »

Bad experience

AccorHotels certified review
Danny C. Business - 02/07/2017

the official is working very kind and clean the room and other service is ok,but the internet is not comfortable some time is running the other time is no working,,it is really unsatisfy.. I was staying ths hotel for business,therefore the internet is most important..I hope they have to have improve ths problem...tks.

AccorHotels certified review
Wilson K. Business - 23/06/2017
« Not a pleasant experience »

I have a reservation with the room. When I presented my gold card and chekced in, I asked for a non-smoking room with double bed. But the staff informed that the room type has all been sold out and she can only offer me a double bed room in the smoking floor. She then offered me to pay an extra fee to upgrade to a larger room in the non-smoking floor. I rejected and insisted that I have a booking and with my gold card status, the hotel should get me a double room in the non-smoking floor. Finally they gave me a free upgrade, but there was because of my insist. I have a bad feeling and do not see I am a valuable customer, with a gold card status, to your hotel.

AccorHotels certified review
Kobi S. Business - 22/06/2017

No new things, all as usual :)

AccorHotels certified review
Patrick Business - 06/06/2017
« Clean and relaxing »

Great service and excellent restaurant!

TripAdvisor certified review
Business - 05/06/2017
« Great location and relaxing »

Clean and great service with excellent restaurant... Location near shopping areas. AC in room worked perfectly. Very friendly staff, helpfull smiling and ready to guide you directions when needed. Great stay!

AccorHotels certified review
Wayne P. Business - 20/05/2017
« Excellent stay in Humen Town, Dongguan »

This is my favorite place to stay when I have work to do in Dongguan. Great central location. Fair price. I see progress on every visit, making it easier for foreigners to communicate with staff in English.

AccorHotels certified review
Hew L. I. Business - 20/05/2017
« excellent »

very good hotal ,very clean andstaffs are polite

AccorHotels certified review
Anonymous Business - 04/05/2017

Accommodating and friendly staffs

TripAdvisor certified review
Business - 18/04/2017
« A HOTEL WITH NO AIRCON »

I have been staying with this hotel for the past 7 years solely due to its very good location. The operation of the hotel is getting worse each time I visited them. This time round, there is no aircon at all. And the staffs chose to ignore the situation! Never will I ever stay with you again. ain.

AccorHotels certified review
Anonymous Business - 17/04/2017

Maybe except for the lobby area, there is no aicon at all in the hotel!!! We suffered through out our stay of 4 nights. Complained this matter to the front desk but all the staffs ignored our complaints. Never ever will stay with you again.

AccorHotels certified review
Anonymous Business - 16/04/2017

The room is clean and staffs are friendly. But was very disappointed with the air-conditioning in the room. Despite trying to fix for 2 days, the air-con is still not working and only blow out hot air only. I was unable ti have a proper sleep for the 3 night I stayed.

AccorHotels certified review
Anonymous Business - 11/04/2017

The staff is great and helpful. Need to change the room though both the previous stay and current stay. This is due to the fact that the window seal is ineffective with the traffic noise outside the hotel. The staff was helpful to help me move to the garden side which is more quiet.

AccorHotels certified review
Anonymous Couples - 08/04/2017

Very good.

AccorHotels certified review
Anonymous Business - 03/04/2017

No greeting from counter staffs. Totally disappointed with the service and bedsheets was not change for a stay for 5 days. Aircon was not cold at all , called the front desk to ask for technician but staff was very rude to ask me to wait for almost 30 mins. As a accor member, i m always believe in accor brand but will never stay in this hotel again.

AccorHotels certified review
Anonymous Business - 31/03/2017

Reception services very good. Higher floor water pressure seemed weak. Breakfast need to be improved with some dishes not hot enough. Room cleanliness is average.

AccorHotels certified review
Anonymous Business - 29/03/2017

The rooms are lovely. The hotel is modern and nice. Breakfast room not so good, the tables are not cleared away in a timely manner and often there is no cutlery to eat with on empty tables.

AccorHotels certified review
Anonymous Business - 27/03/2017

I checked in afternoon at around 3.30 pm, I was travelling the whole night, so I took bath & asked them to clean the bathroom, they refused saying the cleaning will be done next day only. I drink tea with milk, milk is not provided in room, I asked then for milk, they said it will be chargeable, this was horrible, i had to give them a piece of my mind then they reluctantly gave milk. At the time oof checkout I asked Sandy, who claimed to be manager (was mot having a name badge) tha f I send a mail will she give me print out of my boarding pass (one page), she said it will be CHARGABLE. This was DISGUSTING, are you people so broke that you cant give a single page print out to a person who stayed 5 nights with you? I will never ever stay with you again ! they also did not update my accor club no 3081031814974185 despite telling them to do so ?

TripAdvisor certified review
tasang Business - 23/03/2017
« Biz Trip »

Generally, It was good to stay at the hotel Location is good & restaurants are available nearby - the buffet lunch at the hotel has many choices of foods but it's quiet similar being served everyday -

AccorHotels certified review
Anonymous Business - 18/03/2017

The room is good and sound proof in where I am staying now. The hotel staff are accommodating.

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