Grand Mercure Dongguan Humen 4 stars

TripAdvisor rating 4.0/5 140 reviews
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Only 30 mins driving distance from Shenzhen Baoan International Airport

  • Easy connection to Hong Kong. Humen High-speed Railway Station is only 10 min drive from hotel

  • 1.5 hours driving distance from Guagnzhou Pazhou Exhibition Center

  • The only international 5-star hotel in Humen Town

  • The hotel is located at the town center which is surronding by shops, restaraunts and leisure

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SHENZHEN BAO ANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Dongguan Humen

123 Humen Road
Humen Town Dongguan City
Guandong Province
523907
dongguan
china

Tel: +8676985244888

Fax: (+86)769/85244333

Contact email

Check-in from 12h00

Check out up to 12h00

  • HUMEN BUS STATION :   3 TELECOM BUREAU

  • By plane

    SHENZHEN BAO AN At 60km / 37.29 miles - Shuttle paying

  • By train

    CHANGPING RAILWAY At 35km / 21.75 miles

  • By train

    CHANGPING RAILWAYS At 50.7km / 31.51 miles

GPS :22.818442, 113.679874

Our accommodations

酒店拥有252间豪华客房,每一间客房设计新颖精致,舒适豪华,温馨如家。是商旅人士的最佳选择。

Superior Room 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • Mini Bar

Executive Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • Mini Bar

Suite 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

ONE CAFE

Type of cuisine: International

One Café offers an international buffet as well as authentic Cantonese cuisine, to present the perfect dining experience.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

Find out more

Our guest reviews for
Grand Mercure Dongguan Humen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

590 reviews

tripadvisor

TripAdvisor Rating 4.0/5

140 reviews

Overall pretty good but canceled international internet access

Customer review rating 4.0/5

Mike Business - 17/09/2019 AccorHotels review

I stayed in Grand Mercure whenever I visited my company's facility in Humen. Majorly because the overall infrastructure and experience was great and has international internet access in the rooms. I surprisingly found out that I can no longer log into non-china websites in my last stays and really frustrated me a lot.

Help us to solve the booking issue!

Customer review rating 4.0/5

Algernon Couples - 11/09/2019 AccorHotels review

Relaxed and good experience!

WiFi not stable and light not bright

Customer review rating 4.0/5

L. M. F. Business - 12/08/2019 AccorHotels review

Pillow must change new , sleep 1 is too low, put double is too high

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Michelle Real

Make it a bargain

Customer review rating 4.0/5

Corbin C. L. Business - 04/08/2019 AccorHotels review

I have made a monthly stay in the hotel for almost 6 years

So so

Customer review rating 4.0/5

Nicky Business - 05/07/2019 AccorHotels review

Facility is so so. Wifi is very weak. The point I still consider to this hotel is the royalty membership that I can accumulate the points. I think Wifi connection is the first that your hotel needs to fix. The internet connection is very very slow during the night. If it is continue, I will switch the hotel and I will not stay in Humen hotel anymore if I find better choice.

Very bad quality

Customer review rating 4.0/5

Joely T. Business - 05/07/2019 AccorHotels review

The room air conditioning was not cold at all the room so humid and hot we have to checked out one day earlier because too hot to sleep and no complimentary tea or coffee in the room and the fridge was locked. I won’t stay again

Dear Joely Simwuen T., Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle Real Guest Relations Manager

Convenient location in Humen

Customer review rating 4.0/5

John F. Business - 26/06/2019 AccorHotels review

The check in and check out experience were great during the stay. The front office staff is efficient. The location is convenient to entertainment, transportation and recreation (like Humen Garden).

Customer review rating 4.0/5

Alex Business - 09/06/2019 AccorHotels review

Rooms are good quality, comfortable and clean. The quality and variety of the Breakfast buffet is poor and not at the level you normally expect from a Grand Mercure.

Dear Chi Wan Y., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And regards to our poor breakfast, I will inform the chef to make some action in order our customer like you will more feel satisfy. Sincerely, Michelle Real Guest Relations Manager

A nice place to stay in Humen.

Customer review rating 4.0/5

Glenn Business - 09/06/2019 AccorHotels review

Grand Mercure Hotel is a nice Hotel to stay in at Humen. The place was clean and the room spacious. The attitude of the staff was really fantastic - courteous, efficient and with a cheerful disposition.

Dear Glenn T., We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Humen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Real Guest Relations Manager

Difficult to do poorly

TripAdvisor rating 4.0/5

FlavioF381 Couples - 05/06/2019 TripAdvisor review

This is our first stay in this Hotel. Our experience on Grand Mercure has been always positive. But this hotel is really poor. Very small room not clean 100%. Breakfast similar to One star Ostel with dirty coffee machine, only chinese cold food. We had the bad chance to have also a dinner and it was noisy, dirty, cold and horrible taste. I cannot describe the servce which is in line with other features. Englis language is absolutely not applied to any level of people. NEVER AGIAN!

A good hotel in Humen.

TripAdvisor rating 4.0/5

glenntan8882018 Business - 03/06/2019 TripAdvisor review

Grand Mercure Hotel Humen is a nice hotel to stay whenever you find yourself in Humen. The staff are nice and courteous, not to mention very efficient in their work. The hotel itself is nice also. The room I stayed in was ezquisite.

No wifi, under system maintenance

Customer review rating 4.0/5

Douglas D. J. Business - 26/05/2019 AccorHotels review

There is no wifi in room #1110 during the duration of this stay, and at the lobby the following day due to systems maintenance according to the front lobby officer. This is a business trip and I could not even check my emails that my overseas clients are very upset about me not replying them.

Excellent hotel with great location.

Customer review rating 4.0/5

May C. Families - 26/05/2019 AccorHotels review

It is my second visit and everything is great as it has been ie. room type, location, price, service mind, etc. But the cons (for your improvement) are smoking in the Lift/lobby!!, breakfast has no variety, too much carbohydrate, and with small portion.

Managing Director of Aluminium Service Centre Sdn. Bhd., Malaysia.

Customer review rating 4.0/5

Felix C. G. C. Business - 06/05/2019 AccorHotels review

I have been staying in this hotel since 2000 and was satisfied with the management, the location and the food. Please continue to improve the satisfaction of your clients in time to come.

Good experience with resonable price

Customer review rating 4.0/5

Janero Business - 30/04/2019 AccorHotels review

Keep going

Hotel Rates are very reasonable but.....

Customer review rating 4.0/5

Pat C. Families - 24/04/2019 AccorHotels review

This hotel is quite different than other Accor Hotels, as a Gold Member, there's no welcome drinks offered. The room is alright, but problems with the A/C, feeling humid and warm inside the room, sweating... ended up requesting an electric fan to keep the air (warm air) flowing inside the room

good value for money

Customer review rating 4.0/5

Thomas Business - 19/04/2019 AccorHotels review

I stay there 6 to 8 times per year. This should be enough description

WEEKEND TRIP

TripAdvisor rating 4.0/5

chanpat Family - 07/04/2019 TripAdvisor review

Price is great, but air conditioning of hotel was not enough, ending up request for an electric fan. This hotel is very different than the usual Accor Property and not feeling treated special as an Accor member

Home staying

Customer review rating 4.0/5

Anonymous Business - 02/02/2019 AccorHotels review

Very good and the staffs are very much taking care of the guest

素晴らしいホテル

TripAdvisor rating 4.0/5

kyng2018 Couples - 22/07/2018 TripAdvisor review

Room is spacious and clean with street view. Staff is polite and helpful. the hotel is conveniently located.The bus for Keyuan Garden and Opium War Museum stops right outside the hotel. Travellers can easily find restaurants nearby.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dongguan