Hotel - Pullman Shishi Mattison
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Pullman Hotel

Pullman Shishi Mattison Hotel

Shiquan Rd 
362700  SHISHI
CHINA

18 reviews
TripAdvisor Rating Based on 18 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Airport shuttle
    • JINJIANG (Paying)
    • JINJIANG AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna in bathroom
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 10 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 252 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Phone with 2 handsets in room
    • Air conditioning with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 193 reviews

Our guest reviews for Pullman Shishi Mattison

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 18 reviews
AccorHotels certified review
Benedict U. Business - 29/07/2017
« I feel valued and cared of in this property »

In a very brief description, I feel the staff's attention and care to its guests. Special mention to Roy of the concierge for arranging my pick up service and making sure my flight details are accurate and the service is there on time.

AccorHotels certified review
Owais I. Business - 23/07/2017

Excellent

TripAdvisor review
Business - 18/07/2017
« Regular Client »

I was so disappointed by my last visit because I was not given an upgrade even with my record stay of almost 30 days in a span of 7 months. I asked the receptionist to upgrade me to a suite considering i am a gold card member of ACCORPLUS and have many night stay at Shishi Pullman Mattison . The reception check the computer and agreed that indeed I am a regular guest and have stayed there for many nights. She said that she will ask the duty manager about my request. After a few minutes she come out and together with the male manager and said he can not give an upgrade . although I am a gold member he can not give me an upgrade. What really got me really upset is the he follow it up by saying if even you are a Platinum card member he still will not give me an upgrade to suite. This hotel is new but the staff there are constantly changing. I can hard see a regular staff in my less than one stay. The staffs are poorly trained to live up to a Pullman's Hotel.

AccorHotels certified review
Rodica P. Business - 07/07/2017
« mrs »

the hotel is nice and clean..however ....im always in business trip ,and after a long working day to not have a nice quiet place to eat dinner apart of the room service which is so limited food variety is I big disappointment for me .

AccorHotels certified review
Jungki K. Business - 02/07/2017
« Service doesn't meet 5 star hotel »

This was my 3rd time at Shishi Pullman. Same issue happened everytime. 1.English speaker Only 2people can communicate well. I ubderstand there are more Chinese customer, but hotel is international brand 5star hotel. More international people coming now. Hard to communicate with hotel people at the lobby bar and lounge. Really bad when I did phone call for room service and any additional request. Need to improve this. 2.Lounge Hotel doesn't open lounge. I complained this lst two times. I met international travelers at the lounge. They had same bad experience. People spen money for lounge access, but hotel doesn't open it. How come hotel do this? People spend extra money but no benefit. No matter there are no platinum member nor executive room people, hotel have to open the lounge everyday. 3.Spa Still cannot use sauna and jaccuzi. Zero service at the spa. Have to open for customers. 4.Laundry service I requested in the morning and hotel had to send it bacl around 6pm. But no clothes back to my room until later night. That day was my last night at the hotel, but they told me they can return it next day. No english speaker, so it was terrible to talke with people. Finally I've received all of my clothes after midnight. This was unusual, bad experience. 5.Smoking Hotel doesn't care Chinese peopel's smoking at the lobby, lobby bar and elevator. I saw several cigaret and ash onthe floor and elevator. This is disgusting and really bad. Hotel need to strictly control this. I like this hotel although there's nothing around this hotel. Like room and food at the hotel and I also expected good service as Accor platinum member. I expected better and improved service everytime I book the hotel. But don't expect anymore. There's new Hilton hotel opened 15-20mins distance from the hotel. Acccor needs to focus on improving service.

AccorHotels certified review
Tony Business - 15/05/2017
« high CP »

good performance with nice service

TripAdvisor review
Family - 19/04/2017
« Good Service & Very Clear enviroment »

This hotel with very good facilities such as steam bath, sauna and Big Gym Room, however for the Jacuzzi they only operate for 3 person and above, for those alone like me at that point of time only one person is unable to enjoy this Jacuzzi, this is very unfair as I am paying the same amount of room rate just because less than 3 person during that time period. Very delicate breakfast and friendly staff. The bed a bit not comfortable and have room to improve it.

AccorHotels certified review
Anonymous Business - 13/04/2017

reasonable good hotel required further service upgrade

AccorHotels certified review
Anonymous Business - 06/04/2017

The infraestructure of the hotel when they travel 3 person is really low! The quality for the 3rd guest! We book for 3 person and even we have to pay extra cost for the extra bed! The staff don't properly speak English not that handy when you are in China! It was a offer in breackfast but we could't get it!

AccorHotels certified review
Anonymous Families - 28/03/2017

New Hotel Big spacious room but there are smokers that smoke inside the lifts leading to the Chinese restaurant.

AccorHotels certified review
Anonymous Business - 18/03/2017

Hi, I have stayed in the pullman the 3rd time in shishi, this time was not a great experience. 1/ The room air condition did not work, i understand it is winter but some clients need air condition and not heater to sleep, your room both HEAT AND COOL didnt have any cold air, being a 5 star hotel this is a basic need in a room to adjust as per your customers liking. 2/ The people at the breakfast didnt know how to make the eggs properly was a little upsetting as breakfast is the most important meal of our day. 3/ The a la cart dinner was horrible, we asked them penne with white sauce, they brought spaghetti with red sauce, they dont even know whats the difference between penne and spaghetti. You really need a new cook there, we over paying for bad food. 4/ The smoking rooms did not have good ventilation the smoke didnt leave the room as quickly. Even i am a smoker i dont like my room to smell like smoke all night when i sleep. Finally I am only writing this because I really like the rooms in your hotel but from the first stay to this 3rd stay the hotel has changed alot, I feel there is been a change in management or something. I hope my next stay will be better. I will try one more time and then will move hotels. Best Regards, Kevin

AccorHotels certified review
Anonymous Business - 12/03/2017

good price with nice offer

AccorHotels certified review
Anonymous Business - 11/03/2017

The hotel building and facilities are great, I would have liked more english speakers, VPN in the wifi (as the Pullman PowerLong does in Xiamen) and more vegetarian dishes in the menu

TripAdvisor review
Business - 10/03/2017
« Best hotel in Shishi »

My room was clean and lovely. Lobby breakfast and dinner buffet were fantastic. They offer a great variety of food. Nice staff members. Only a bad feeling was about their Chinese restaurant. No price indicated on the menu. Even you want to order some very common dishes , should need to wait for their quotation. It's ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shishi Mattison. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Solo - 02/03/2017

Cleanliness, check-in and check-out services were extremely satisfying. Executive lounge was very good. Language barrrier was quite an issue but compensated with courteousness

AccorHotels certified review
Anonymous Friends - 04/02/2017

Obviously very satisfied that is why i and my family always stay at pullman mattison whenever we have a need fir a hotel stay.

AccorHotels certified review
Anonymous Business - 19/01/2017

Hotel is new and clean. Breakfast restaurant is ok. But it's open and very close to the main entrance. That's the bad thing. Hotel service is not that great. I'm the platinum member, but never get the welcome drink for my stay at Shishi twice until I asked them. Best part is the gym.

AccorHotels certified review
Anonymous Business - 10/01/2017

nice hotel with great room and service, just breakfast so so.

AccorHotels certified review
Anonymous Business - 30/12/2016

Wasn't too happy about the room temp and the breakfast buffet. Other areas were perfect.

AccorHotels certified review
Anonymous Business - 14/12/2016

The room that was given to me was overflowing water from the shower area which has cause to slipped. The service at the breakfast buffet was very not attentive. I have advise the receptionist that I will pay for the breakfast together with my guest in another rooms,as we did not have breakfast together when I booked my rooms.The receptionist who took over the other one who left asked me again the same question. The bell service was not very responsive to us when we were checking out with our luggage. . Overall, I believe that although the hotel outer appearance is presentable but the services and rooms needs a lot of improvements. Retraining is a must to all staff as I felt that all the person working there are either having their problems or are just not happy working there. There were no sense of hospitability.

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