ibis Tokyo Shinjuku Hotel 3 stars

TripAdvisor rating 4.0/5 1,527 reviews
ibis Tokyo Shinjuku
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Hotel extras

Ibis Tokyo Shinjuku has completed the renovation that includes rooms, the restaurant and bar to make an even more comfortable, warm and inviting atmosphere. Stay in the heart of Shinjuku's most vibrant shopping and entertainment district.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 5PM
  • Laundromat
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Tokyo Shinjuku

7-10-5 Nishi-Shinjuku,
Shinjuku-ku,
160-0023
tokyo
japan

Tel: +81333611111

Fax: (+81)3/33694216

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    HANEDA AIRPORT At 17.61km / 10.94 miles

  • By plane

    NARITA AIRPORT At 74km / 45.99 miles

  • By train

    SHINJUKU At 0km / 0 miles

GPS :35.69392, 139.698306

Our accommodations

Standard Room with 1 Single Bed - Non Smoking

  • Max. number of persons: ‌1
  • Area: From 11
  • Wireless internet in your room
  • High speed internet(...)

Standard Room with 1 Double Bed - Non Smoking

  • Max. number of persons: ‌2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet(...)

Standard Room with Twin Beds - Non Smoking

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet(...)

Standard Room with 3 Single Beds - Non Smoking

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet(...)

Our restaurants and bars

CAFE RENDEZVOUS

Type of cuisine: Cafe

Enjoy variety of drinks and foods withni the atmosphere of a contemporary french café. Our café is equipped with free WIFI facility with all non-smoking seats.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE RENDEZVOUS

Photo non contractuelle / Strictly non binding

Newly refurbished bar, CAFE RENDEZVOUS, is a friendly place to relax and gather over a drink at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Tokyo Shinjuku

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,149 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,527 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

We were very satisfied with our room and the hotel’s service.

Customer review rating 4.2/5

A R. Families - 21/06/2019 AccorHotels certified review

The location of the hotel was very convenient, just a short walk from Shinjuku Station—maybe 10 minutes or less. My husband, daughter, and I liked our room very much. Very clean and comfortable, and helped make our short stay memorable. Good hotel service and the front desk staff were very helpful whenever we would call, even late at night or early in the morning. The staff were polite and responded to our needs promptly. We would like to stay here again on our next visit.

Dear A R., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Great stay, great location, great service!

TripAdvisor rating 4.0/5

Discover34246134228 Family - 21/06/2019 TripAdvisor review

The hotel’s location is very ideal since it’s a short walk away from Shinjuku station. Rooms aren’t very big but won’t make you feel cramped at all. Room and bathroom are clean and well-maintained. The beds and pillows are comfortable, ensuring a restful sleep 😊 Big plus is their service, the staff at the front desk are very helpful. They responded promptly to our queries and needs. There’s also a foreign exchange machine right outside the reception area which is helpful. There are plenty of restaurants nearby, a convenience store and drugstore are conveniently located, practically beside the hotel. Our family loved our stay at Ibis!

Dear Mr./Ms. Discover34246134228, Warm greeting from IBIS Tokyo Shinjuku. Thank you very much for staying at ibis Tokyo Shinjuku. First of all, We are very happy to have a feedback regarding to the cleanliness of the room. We surely share this feedback with our cleaning staffs. They must be happy to hear it. Thank you very much for compliment comment for reception staffs. We are also very glad to hear that you had very satisfied stay with convenient location. We are looking forward to your come back near future.

Great!

Customer review rating 4.2/5

Perla Friends - 19/06/2019 AccorHotels certified review

Clean and value for money

Dear Perla, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

very please

Customer review rating 4.2/5

T. K. B. Families - 19/06/2019 AccorHotels certified review

easy access to train station, room is clean and comfortable. Staffs are pleasant and warm.

Dear Kim B. T., We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Good hotel , Good location, very convenient

Customer review rating 4.2/5

Jo S. Friends - 18/06/2019 AccorHotels certified review

It's a good hotel and location, quiet convenient, some japanese staffs need improved their english especially at restaurant. the coffee at breakfast not good, maybe need to change the product.

Great location and nice hotel

Customer review rating 4.2/5

Rs Solo - 18/06/2019 AccorHotels certified review

Pleasant staff and very clean rooms. I would recommend this place to friends. Very close to the nightlife in Shinjuku.

Dear RS, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Good and fast services

Customer review rating 4.2/5

Raymond L. Couples - 16/06/2019 AccorHotels certified review

Very happy

Dear Raymond , We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Staff helpful.

Customer review rating 4.2/5

Anonymous Solo - 16/06/2019 AccorHotels certified review

Staff helpful. No air in room. As a senior it was dangerous climbing over the bath to have a shower.

Best located hotel in Shinjuku, Tokyo, Japan

TripAdvisor rating 4.0/5

arief710 Family - 16/06/2019 TripAdvisor review

We stayed there 5nights on 11-16 June 2019, so far no major issue, only the bar closed at 9.30pm, so 6 welcome drink vouchers almost expired, fortunately front desk very helpfull, he helped me claimed the welcome drink late at night. So far this hotel meet the IBIS standard and located at the center of Shinjuku, Tokyo, which is many nearby store open 24hour. the front desk very helpfull & friendly, they solve all of our queries very fast. The only minus point was their quadruple rooms very limited, so we must paid 2rooms for 2adults & 2childs (10&8years). And also roomrate for some saturday check in date very expensive.

Good location and poor service ever

TripAdvisor rating 4.0/5

Safari30376085875 Solo travel - 16/06/2019 TripAdvisor review

Actually it's not my first time staying at this hotel. But I just received the worst experience for the last stay. Although I arrived at the hotel in the evening-not early, I was arranged a room which was NOT READY for room clean issue and bad facility. Then I asked front desk to change a room but ironically there were more than one rooms NOT READY. You know all these rooms were cleaned and available for guests. I had to wait for about half an hour to get a READY room finally. I reported this issue to duty manager and asked feedback from hotel managements. Unfortunately I did not receive any contact till today. Well, It's an old brand hotel in Tokyo, a city which will conduct Olympic Games next year.

Dear Mr./Ms.Safari30376085875, Warm greeting from IBIS Tokyo Shinjuku. Thank you for staying at IBIS Tokyo Shinjuku, and we appreciate your feedback for us. First of all, we apologize you that there were no exist available room when you arrived at the hotel, and made you wait more than 30 mins. Our official check in time is 14:00, We check in before 14:00 if there is available rooms. House cleaning staffs always try to clean up rooms as soon as possible for guests, It really depends on the occupancy of the room before the day. However we are very regret to make you disappointed. We sincerely accept your feedback, and try to improve our negative points. Misato Yamauchi

Good experience

Customer review rating 4.2/5

Jessica Families - 13/06/2019 AccorHotels certified review

The hotel was in a great location for Shinjuku station and walking around the local area. The staff were helpful too. The room was fine and clean so good value for money.

Dear Jessica, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Convenient location and rooms are quite comfortable only con is the very small bathroom but that is to be expected in the Shinjuku area

Customer review rating 4.2/5

Anonymous Couples - 13/06/2019 AccorHotels certified review

Friendly staff, ideal location and clean rooms

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

Convenient and accessible

Customer review rating 4.2/5

Anonymous Families - 12/06/2019 AccorHotels certified review

The staff were friendly and helpful. The room size was bigger than most Japanese hotels we had stayed in before.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

Bathroom

Customer review rating 4.2/5

Kanjanee Friends - 12/06/2019 AccorHotels certified review

It was very nice

Dear Kanjanee, We very much appreciate your comments regarding your stay at the ibis Tokyo Shinjuku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie Front Desk

It was good.

Customer review rating 4.2/5

Chris Solo - 12/06/2019 AccorHotels certified review

It was good. The room is exactly what I expected. I wish that you guys had central HVAC (emphasis on AC) cuz I come from a cooler climate and like my room cold but the reason you don't makes sense. Could stand to have another power outlet by the reading table as the one near the bed is inconvenient to use since I have to slide the chair over to make proper use of it.

Amazing stay at Ibis Shinjuku

TripAdvisor rating 4.0/5

Flyer01316786840 Solo travel - 12/06/2019 TripAdvisor review

Clean, perfecty located and affordable hotel for leisure/business travel purpose. Staff was super friendly, professional and easy to deal with!! I will come without any hesitation for my next trip to Tokyo!

Cleanliness

Customer review rating 4.2/5

Anonymous Families - 11/06/2019 AccorHotels certified review

Overall the hotel is managed fair. However the floor corridor has odd smell. In addition, the toilet inside the room is smelly & it seems it hasn’t been cleaned thoroughly for long time. K

It is ok...

Customer review rating 4.2/5

T. Y. Couples - 11/06/2019 AccorHotels certified review

the welcome drinking surprise me, the staff try to use auto coffee machine to provide coffee. But what I expect is the coffee from Espresso machine. And they suffer some troubles to operate the auto coffe machine. So, actually, I give up it and just left.....

Centrally located and very functional hotel with all essential amenities.

Customer review rating 4.2/5

Anjan B. Couples - 10/06/2019 AccorHotels certified review

Very satisfied with the facilities and location, particularly the proximity to Shinjuku railway station.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie Front Desk

Very good place

Customer review rating 4.2/5

Hakan Solo - 09/06/2019 AccorHotels certified review

Hotel is located on a very good place to reach all Tokyo. Breakfast is very good with rich choices. Room is small but well organized. No English channels on TV even BBC is Japanese version. Smart phone on the room can be connected to the TV and user can watch home channels with this.

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