Hotel de la Cité Carcassonne-MGallery 5 stars

TripAdvisor rating 4.5/5 1,942 reviews
Hotel de la Cité Carcassonne-MGallery
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Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Contact email

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodations

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE SUITE, 1 king size bed, 1 sofa, view ofthe garden or basilica

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Suite, 1 double bed, 1 single bed, 2 rooms, terrace, garden or rampart view

  • Max. number of persons: 2
  • Area: From 55
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Photo non contractuelle / Strictly non binding

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 350

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,235 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,942 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing hotel!

Customer review rating 4.7/5

Ryan Couples - 09/10/2019 AccorHotels review

Staff was extremely courteous and friendly. Very professional and helpful. Unable to visit the restaurant due to a booked event in the restaurant but they upgraded our room to an absolutely beautiful suite. We will absolutely stay here again when we come back to Carcasonne.

Dear Ryan J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Grand hotel and staff

Customer review rating 4.7/5

Patrick M. Friends - 09/10/2019 AccorHotels review

Spectacular view from lovely room. Staff very helpful. Great bar and restaurant. Cannot imagine a finer experience.

Dear Pat M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A beautiful hotel with faultless service

Customer review rating 4.7/5

Sue Friends - 07/10/2019 AccorHotels review

We were there for a wedding - the experience was amazing - a stunning setting, beautiful food and a calm, place to relax after the festivities. The service was efficient and unobstrusive.

Dear Sue C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome hotel in an incredible setting

Customer review rating 4.7/5

Thilo Families - 05/10/2019 AccorHotels review

Staying at Hotel de la Cite in Carcassonne is a lifetime experience. Being set back in time enjoying an incredibly attentive staff surrounded by this amazing world heritage setting is a must experience. Thanks a lot for having us!

Dear Thilo K., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabulous location, did not feel French, good food but did not seem Michelin starred level.

Customer review rating 4.7/5

David B. Couples - 05/10/2019 AccorHotels review

Surprised that we could not get a coffee mid morning until the barman arrived at midday - not 5 star service! Staff friendly and spotlessly clean.

Dear Patricia & David B., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Hôtel de la Cité, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed, this is not a five star service service at all ! I am very upste and I will directly have a discussion with my FB manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

a LOVELY HOTEL IN A MARVELLOUS LOCATION

Customer review rating 4.7/5

Anonymous Couples - 04/10/2019 AccorHotels review

Reception - excellent, polite and helpful service. Food and restaurant service- excellent, although hot breakfast food not 5 star as not freshly topped-up. Housekeeping - room not always serviced quickly, one day as late as 3.30 pm, evening cleaning and turn-down service far too early at 6 pm and then too late at 9pm.

Dear Mister B., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hôtel de la Cité, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exceeded all expectations!

Customer review rating 4.7/5

Brett Couples - 01/10/2019 AccorHotels review

The staff and hotel property is magnificent and the room was spacious and breathtaking.

Dear Brett S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel and staff

Customer review rating 4.7/5

Dr M. K. Couples - 30/09/2019 AccorHotels review

My compliments to first of all the young lady at the car park and secondly to Jérôme who gave us an lovely commentary on the way the the hotel. Reception was similarly efficient and friendly. Compliments also to the staff at Le Barbacane, we had an excellent meal, delicious and relaxed. Overall deserving of 5 stars.

Dear Michael Kong, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.7/5

Mathieu Couples - 28/09/2019 AccorHotels review

The Hotel is wonderful, the staff extremely friendly and professional. The room was huge, nicely furnished, with many windows and a great view. The shuttle from the parking to the hotel was great, they picked the baggage up from the car to the room. The restaurant, the bar and the patio were also very nice. Must be the best place to stay at in Carcassonne!

Dear Mathieu Thoreton, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Castle in a castle

Customer review rating 4.7/5

Jane Couples - 28/09/2019 AccorHotels review

Very helpful prior to arrival and during our stay. We asked for specific room requirements and this was met very well. Would recommend to all. Great location and great hotel.

Dear Jane B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs

Customer review rating 4.7/5

Charlotte Families - 23/09/2019 AccorHotels review

Hotel was absolutely beautiful and the staff were very friendly and helpful. It was a very comfortable stay!

Dear Charlotte C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

mr

Customer review rating 4.7/5

Willy M. Couples - 22/09/2019 AccorHotels review

excellent service

Dear Willy m., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel!

Customer review rating 4.7/5

Anonymous Couples - 22/09/2019 AccorHotels review

Great room. Beautiful grounds within city walls. Very helpful staff. Loved it!

Dear Pam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful stay

Customer review rating 4.7/5

Linda E. Couples - 21/09/2019 AccorHotels review

We had a wonderful stay and were impressed by how professional and friendly the staff were. They contributed to our stay in many ways which was greatly appreciated.

Dear Linda E., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Pleased

Customer review rating 4.7/5

Ginny Couples - 18/09/2019 AccorHotels review

Thank you for the room upgrade and the sparkling wine for our anniversary. The hotel is lovely, as was the service!

Dear Alan B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unique retreat for a relaxing break

Customer review rating 4.7/5

Anonymous Families - 18/09/2019 AccorHotels review

The attentive staff going above and beyond to deliver a personalised service though out the whole stay made the trip memorable

Dear Daniel S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

What a GREAT LOCATION and BEAUTIFUL HOTEL!!

Customer review rating 4.7/5

Steve R. Couples - 17/09/2019 AccorHotels review

Our room was amazing with terrific views and tons of space. Everyone was so friendly. And the location was absolutely perfect.

Dear Steve R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Seven times and more to come.

Customer review rating 4.7/5

Brian S. Couples - 17/09/2019 AccorHotels review

Our seventh visit and our welcome was as warm as ever. We feel totally at home and relaxed here. Jean-Phillips and his team treat us like part of their Hotel de la Cite family and make our all too short sojourns here an absolute joy.

Dear Brian S., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and relaxed traditional feel.

Customer review rating 4.7/5

Anonymous Couples - 17/09/2019 AccorHotels review

As above. View from room 308 was beautiful.

Dear Neil C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Always excellent but so friendly and helpful.

TripAdvisor rating 4.5/5

387snowy Couples - 17/09/2019 TripAdvisor review

This was our seventh visit and everyone in the hotel from Adélaïde and Jean-Philippe at the top to the restaurant staff, those in reception, the bar and the backroom staff now treat us like members of their Hôtel de la Cité family. At last an hôtel that makes us feel at home. We cannot recommend this hotel more!!!

Dear Madam and Mister Snow, We would like to thank you again for your feedback ! It is always a pleasure for us to welcome you in our hotel. You will always be welcome ! Looking forward to welcome you for your 8th visit Best regards
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