Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

4.5/5 1,803 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,417 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,803 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 06/11/2018 AccorHotels certified review
« Fantastic stay at this hotel »

Really great service from start to finish. The room was fantastic, good amenities and a superb view!

Rich G. Couples - 04/11/2018 AccorHotels certified review
« impeccable Cite »

From the moment we arrived until we left, the staff at the Hotel made absolutely sure that we were always having a wonderful experience. Even when the bartender was overwhelmed trying to manage multiple rooms and guests simultaneously he apologized for being unable to deliver the service as quickly as he would like. We were grateful for the update and hoped he had back-up. Our room was also impeccable in every way.

D. Couples - 04/11/2018 AccorHotels certified review
« Nice place »

wé stayed one night. quiet and cosy

Deirdre W. Couples - 01/11/2018 AccorHotels certified review
« Wonderful position in the old town.Staff generally very helpful and kind. »

Being collected from the car park was quite a lengthy process. We arrived at reception and were offered an up grade, thought this would be good. We had asked for a room accessible by lift or similar. The upgrade was a junior suite, along at the back side of the hotel, dark with poor lighting and NO VIEW . We were quite tired after a long day of site seeing and the porter was gone before we could take all this in. So as we were there for 5 nights, longer than most we were disappointed not to get a room with a view. Chamber maid was always changing towels despite them being hung up and not replacing with a full set until much later especially face towels. I could not see the point of all your notices about saving water etc if you took no notice of the response. We were not asked to book a table for dinner the 1st night and were firmly told it was fully booked so we had not difficulty in finding the cheaper and cheerful restaurants nearby.

Geoff L. Friends - 31/10/2018 AccorHotels certified review
« A luxurious hotel in a fabulous location. »

The staff made us very welcome from the moment we stepped through the door. The public rooms and our bedroom were extremely attractive and comfortable. Dinner - on the occasion of my 70th birthday - was a delightful experience. Carcassonne on the doorstep and empty of tourists in the evening was amazing. Our only slight disappointment was the failure regularly to replenish the hot food servers at breakfast time!

Robert S. Couples - 29/10/2018 AccorHotels certified review
« Great Location With Fantastic Service »

Hotel is perfect for seeing Carcassonne, extremely comfortable, and staff are all extremely helpful and friendly.

Lee H. Couples - 24/10/2018 AccorHotels certified review
« Disappointing......Expensive for what we got.....could not recommend to others. »

Whilst you charge 5 Star Prices, the Hotel is not 5 Star in terms of Quality. We fully accept that it is situated in an old historic setting, but the decor, furniture, ambiance, etc is dark and dingy, with some of the Artwork hanging on the walls being totally out of place. As it was a Special Occasion (25th Wedding Anniversary), we asked for a "nice" Room. Having booked & paid for a Superior Room, we were very disappointed with what we got, which was small, no view and very dark as there were tress blocking the light from coming in the small window. Probably the biggest let down was the Dinner on the Saturday night at Le Barbacane, where we chose the Tasting Menu with accompanying Wines costing €300 (ie €150 each). Our first experience that evening, was that the Service in the Library Bar was rather slow, with the Barman, talking & welcoming other Guests, sitting at the Bar, while we waited longer than expected to receive our Drinks. The meal began with three cold dishes that had clearly been pre-prepared earlier, these were followed by a bland hot fish dish and a tasty hot meat dish and finally desert. None of the dishes stood out as being special, however the Wines were very nice. The Manager, Waiters and Sommelier, were good as one would expect. Given this experience, we didn't eat again at the Hotel, instead we had Breakfast & Dinner at other venues with La Cite, none of which disappointed. WE travel quite a lot and "value for money" is what we expect. If, as we regularly do, eat in a 5 Star Restaurant at 5 Star Prices, then we expect a 5 Star Meal. Indeed if we chose to pay less, then our expectation is adjusted accordingly. Our overall experience at Hotel de la Cite in general and Le Barbacance in particular was that we did not get "value for our money". Finally, it may be worth mentioning, that we got a Welcome Mail a few days before our arrival, which said that unfortunately Le Barbacane was fully Booked, however given the Special occasion we were celebrating, if called Reception who "squeezed" us in.....this seemed quite puzzling, as when we came down for Dinner the Restaurant was only partially occupied , with many empty tables.

N. S. Business - 24/10/2018 AccorHotels certified review
« It was wonderful »

Very comfortable in such a beautiful place

Mike B. Couples - 23/10/2018 AccorHotels certified review
« Excellent hotel, great staff & great accomodations. »

We stayed here one night while traveling from Toulouse to Barcelona. Everything from the check-in to the checkout was great. The staff was extremely friendly, extremely helpful, and the accommodations were absolutely beautiful. We would love to come back here next time we are in southern France.

Phil C. Couples - 22/10/2018 AccorHotels certified review
« Excellent service lovely people »

Very good, lovely room, nice spa.

Neil Couples - 19/10/2018 AccorHotels certified review
« Wonderful hotel in exceptional location »

We had a pleasant but short stay at the hotel and loved the atmosphere of the place.

Darren Couples - 17/10/2018 AccorHotels certified review
« Beautiful hotel in the city walls »

the great experience all started with the warm welcome from Charlotte at the front desk. Her hospitality was A+++. The hotel is an a great location. The room was beautiful (we got an upgrade to a suite which was nice) and we felt like a king and queen. Such a beautiful hotel.

Norman E. Friends - 16/10/2018 AccorHotels certified review
« norman e. »

very pleasant.

Anonymous Couples - 15/10/2018 AccorHotels certified review
« Wonderful stay in Carcasonne. »

We were delighted with our stay. The food and service were excellent.

Lucy B. Friends - 15/10/2018 AccorHotels certified review
« Nearly there but let down by a don’t care attitude »

We upgraded our room to one with a sea view as we weren’t happy with the one we were initially given.

The B. Families - 15/10/2018 AccorHotels certified review
« Loved our stay in Carcasonne »

The cite was great and we could walk to the sites we wanted to see. The staff was friendly although sometimes we had a little trouble with the English-French translations and got a few things messed up. The breakfast at the hotel was great! Overall we loved our stay at your Hotel and being in the castle walls

Alastair R. Couples - 14/10/2018 AccorHotels certified review

Some aspects of the stay were very good - Jerome the porter was excellent and an asset to your organisation - but other aspects were poor. For example, the head barman could spend more time attending to guests rather than talking or disappearing and leaving the very new and inexperienced bar man on his own. Also on the first morning, there was a problem with the hot water system (you either got only cold water or scalding hot water). Staff did not seem particularly concerned that guests could not shower that morning and could offer nothing as recompense. I am glad that I was not checking out that morning as it would not have been a great way to start a day's journey.

D T. Friends - 14/10/2018 AccorHotels certified review
« quality and experience as expected »

Comfortable and old world glamorous

Anonymous Couples - 12/10/2018 AccorHotels certified review
« Wonderful »

Loved the hotel and the location was amazing. Appreciated the free parking and the transfer to the hotel. We found the breakfast too expensive and therefore didn’t eat at the hotel. We also found the room rate high for what it was.

M H. Couples - 12/10/2018 AccorHotels certified review
« Satisfactory but could have been much better »

Adequate service in restaurant. Breakfast hot dishes were not re supplied. The hotel is in need of refurbishment.

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