Hotel de la Cité Carcassonne-MGallery 5 stars

TripAdvisor rating 4.5/5 1,913 reviews
Hotel de la Cité Carcassonne-MGallery
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Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Contact email

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodations

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE SUITE, 1 king size bed, 1 sofa, view ofthe garden or basilica

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Suite, 1 double bed, 1 single bed, 2 rooms, terrace, garden or rampart view

  • Max. number of persons: 2
  • Area: From 55
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Photo non contractuelle / Strictly non binding

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 350

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,073 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,913 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay in a beautiful place

Customer review rating 4.7/5

Claire Families - 14/08/2019 AccorHotels review

Great stay and lovely staff. But to my opinion, you should always keep some tables for diner for people staying in the hotel and maybe a family friendly menu at the bar could be welcomed. Regarding the booking system, we are a family of 5 and I always need to call or email the hotel directly as it is not possible to book it online unfortunately ( fairmont as well)

We enjoyed our stay very much.

Customer review rating 4.7/5

John H. Couples - 14/08/2019 AccorHotels review

Good

Very Good

Customer review rating 4.7/5

Phillip A. Couples - 13/08/2019 AccorHotels review

Very good hotel with great service enjoyable experience

Great Hotel and Service to Match

Customer review rating 4.7/5

Chris D. Families - 13/08/2019 AccorHotels review

We had taken a boat to tour the Canal Du Midi from Le Somali to Port Lauragais. By the time we had reached Carcassonne in a boat with no A/C and 36 degree days we had had enough of being on the boat so made a last minute booking to a family room at the Hotel du Citi. I’m very pleased to say that the Family Room was both spacious, clean, “cool” and the bathroom was excellent. We had drinks on the terrace and began to unwind with another family who were also traveling with us and has also secured a family room. After a much needed good nights sleep we had a lovely breakfast on the terrace and set about exploring the stunning location of the Medieval City of Carcassonne. The experience was so enjoyable that we actually decided to stay a second night. I stay in many five start hotels around the world and this place is right up there with them. Bravo!! Regards Chris

Above and Beyond

Customer review rating 4.7/5

Anonymous Families - 11/08/2019 AccorHotels review

Staying at Hotel de la Cite was amazing. Of course, the city of Carcassonne is magical to begin with, but everyone at the hotel was super-helpful, beginning with the porter who drove us in from the parking lot and gave us a tour and history of the city, to the waiters, concierge and reception staff. The view at breakfast over the city was breathtaking, and a quiet drink in the courtyard at dusk was deeply satisfying. Most of all, though, it was the friendliness of the hotel itself that was unusual.

Dear Elizabeth B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very relaxed, attentive staff and fabulous location.

Customer review rating 4.7/5

Paula Families - 09/08/2019 AccorHotels review

Very enjoyable with the exception of the pool area where there was not enough sun beds for guests to use whenever we went.

Customer review rating 4.7/5

Anonymous Families - 08/08/2019 AccorHotels review

Great location, restaurant and service, but interior of the hotel needs restoration in particular the carpets.

great

Customer review rating 4.7/5

Maria Couples - 08/08/2019 AccorHotels review

Was excellent

Hotel is tired, hence standard of cleaning and repair is low

Customer review rating 4.7/5

Jz Families - 08/08/2019 AccorHotels review

The breakfast offer was terrible. Look like low grade produce. Limited options. Poor presentation. Service Staff at breakfast seem disengaged, uninterested and stretched. Hotel is very overdue a refresh, from facilities to F&B. Some staff were great.

Not as good a level of service as previous, but still a very good experience

Customer review rating 4.7/5

Michael M. Families - 07/08/2019 AccorHotels review

We have stayed in the hotel many times over recent years, but were a little bit disappointed with the level of service on this visit. There seemed to be fewer staff around, and we often had to wait a long time for service, especially around the pool or at the bar area (once we were served, the quality was good though). Breakfast was also not as good as previous. The hot food in the buffet was finished and didn't seem to get replenished. We did not receive any welcome drinks (as a silver club member) unlike previous visits.

Ideal hotel, excellent experience, wonderful memories

Customer review rating 4.7/5

Kristin H. Families - 06/08/2019 AccorHotels review

So glad we followed the advice of others and chose to stay at Hôtel de la Cité Cacassonne. From arrival to departure, every staff member seemed genuinely pleased to be there and make every guest feel appreciated and well-served. We were enthralled by the beauty and history of the hotel and surroundings, and we especially liked the convenience of staying right within the walls of the city, so it was especially peaceful early in the morning as well as overnight when most tourists were gone. Last but not least, our dinner at the restaurant La Barbacane was a phenomenal culinary experience my family will never forget.

A most memorable stay

Customer review rating 4.7/5

Robert S. Couples - 03/08/2019 AccorHotels review

A great short break made most memorable by the superb staff at your beautiful hotel.

Location

Customer review rating 4.7/5

Steven G. Couples - 31/07/2019 AccorHotels review

The location was absolutely spectacular and stunning the hotel was also very enchanting we will have to come back Thank you

The atmosphere and luxury along with your attentive staff made our stay exceptional!

Customer review rating 4.7/5

Joni C. Friends - 30/07/2019 AccorHotels review

We had a truly memorable stay, immersed in the history of Carcassonne, and yet with modern amenities. Thank you for the informative and interesting tour with your exceptional tour guide.

Another brilliant weekend at the Hotel de la Cite Carcasonne

Customer review rating 4.7/5

John C. Couples - 30/07/2019 AccorHotels review

Your professional, caring and attention to detail approach in looking after us provided a great backdrop for another memory making experience. Everyone was so helpful and friendly, nothing was too much trouble. This included a cheeky master class in opening a champagne bottle. Fantastic. For us, seeing less plastic in packaging would secure a resounding 10 our of 10. Together this is something we are all working towards.

Old school style and service

Customer review rating 4.7/5

Mike Couples - 30/07/2019 AccorHotels review

A very fine hotel in an exceptional setting. This is by far best way to see the Cité, and the gastronomic experience is outstanding. Only disappointment was the occurrence of the summer “manifestation” (concert) next door. The afternoon soundchecks were very intrusive in the garden and pool.

Beautiful Historical Hotel

Customer review rating 4.7/5

Alan A. Couples - 28/07/2019 AccorHotels review

My wife and I enjoyed a 4 night stay at a truly magnificent historical Hotel all the staff were extremely helpful and friendly particularly the lady Concierge, the room 208 was extremely comfortable and clean, the food at breakfast and Dinner also excellent but the waiter service was very slow, in contrast there are a choice of excellent Restaurants within a few minuets walking distance, particularly the Comte Roger and the value Restaurant Carcassonne, on reflection we think a 3 night stop better

very pleasant

Customer review rating 4.7/5

Elsine Couples - 27/07/2019 AccorHotels review

Friendly staff and well looked after

Of special, stand out mention was Monsieur Francois Albert who went out of his way to help us in a difficult situation

Customer review rating 4.7/5

Neal I. Couples - 27/07/2019 AccorHotels review

We have had a great stay in your amazing castle. The staff service food and wine were great . Of special, stand out mention was Monsieur Francois Albert who went out of his way to help us in a difficult situation Our bags got lost for a number of days, on the airline / courier and they contained my medications. Francois on hearing of my need for these medications, drove us to an emergency hospital clinic in the city and explained my situation to their staff. Unfortunately, they were unable to assist, so he then drove us to a Doctors clinic where the Doctor was able to see me and prescribe the required medications. Francois also showed us where the Pharmacy was . We are indebted to him as he helped us when we were desperate. A special thank you, Francois. Thank you Hotel De La Cite

dissapointing

Customer review rating 4.7/5

M. P. Couples - 26/07/2019 AccorHotels review

The hotel was a maze to get around. If there had been a fire the first night we would have never found out way out fast enough. The door lock was challenging to open. The lunch on Sunday at the 1*michelin restaurant was completely dissapointing, did not use fresh fruits and veges as the season dictated. The sevice staff at the front desk and the man who showed us around the first day were delightful and the best part of the stay. The town is a stop by, not worthy of an overnight stay with all there is to do in the area.

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