Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

4.5/5 1,819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,528 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,819 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lorenzo Couples - 09/01/2019 AccorHotels certified review
« Perfect ad usual »

Everything was, as usual, extremely high-level: service, room standing, dinner. Very difficult to find out also a small spot and for the time being I'm not been able to find something to complain about.

Luis E. D. Couples - 09/01/2019 AccorHotels certified review
« great »

everything was excellent

Karen J. Couples - 07/01/2019 AccorHotels certified review
« one night stop over »

a relaxation in a beautiful environment. The rooms were quiet and ours over looked the sunset, which began shortly after we arrived. Jerome, the chauffeur, from the secure car park, also took us up to our rooms, with a brief history and pointing of snippets about the castle, which was really nice to have.

Joel H. Couples - 05/01/2019 AccorHotels certified review
« Excellent location. Clean facility »

Very good

Aileen L. P. Families - 02/01/2019 AccorHotels certified review
« Service can be provided better »

The hotel is very nice and location is good . It’s the right center of the castle area. Ambience is lovely during the Christmas time. Hotel front desk is very kind and warm welcome on our arrival. The room is clean but old. The lamp in the bath room wasn’t broken. Other than that we didn’t have any where to put our phone charge. All sockets are designed to fit hotel lamps or tv. There is no spare socket for phone charging—- it’s a nightmare for the people like me rely on working through the phone and connecting the whole world through the phone. Bar man are kind and lovely to kids. Was not able to try the food. But maybe they should do more deco in the out door garden. It will make the whole garden looks more lovely and warm

Jonathan Friends - 02/01/2019 AccorHotels certified review
« Beautiful hotel but not deserving 5 stars »

The hotel is in an exceptional location and has an excellent sense of heritage, however I felt that the service offered was not to the 5 star standards I have experienced elsewhere in France. This may have been due to the New Year celebrations but I still felt the sense of welcome and seamless service was lacking in many places. For example on our first night the bar was full when we attempted to get a drink and on the second evening (St Silvestre) no alternative arrangements for guests not taking the New Year package were available. The bedroom was well appointed and very comfortable with an excellent view and housekeeping was to a high standard. Music from the New Year party in the restaurant below our room was disturbing on our second night.

Lynne D. Couples - 27/12/2018 AccorHotels certified review
« A real Christmas treat. »

It was worth every expensive penny! Thank you for accepting the dog. Christmas Eve dinner was incredible. The staff was attentive but not suffocating.

David L. Couples - 27/12/2018 AccorHotels certified review
« Another Fabulous Stay »

This is the third time we have stayed at this magnificent hotel and each time it seems to get better. All the staff are first class, very friendly and as professional as you will find anywhere in the world. The restaurant staff at breakfast are simply amazing. Nothing is too much trouble and the service is second to none. The reception staff are also excellent and represent the highest standards possible. The. Chambermaids are quietly efficient and our room was left beautifully clean each day. If you want a romantic stay with some history thrown in, then this is the place to come. You will be left wondering why you didn’t come years earlier

Michael S. Couples - 27/12/2018 AccorHotels certified review
« Being Spoilt in Exordinary Historic Location. »

Overall excellent! (with some room for improvement in some minor aspects.) The place is special and the service atmosphere also reflects it. Minor points that could improve: Breakfast (some items run out or luke warm or almost off) Wifi connection cuts off and reconnecting needed every few minutes.

Lasse Solo - 26/12/2018 AccorHotels certified review
« Very Nice Hotel in the middle of the Medieval City of Cite close to Carcasonne ! »

Fantastic experience in a very charming hotel with authentic atmosphere, exilent food and very friendly and experienced emploies.

Sj Families - 25/12/2018 AccorHotels certified review
« Absolutely beautiful hotel in an amazing location! »

Fabulous!

David Couples - 21/12/2018 AccorHotels certified review
« Beautiful but disappointing »

Lovely views, very pleasant staff - but $400+ per night for a "5 Star" hotel with no restaurant available for residents throughout the stay is not a 5 Star and should not be acceptable.

Mr. M. W. Couples - 12/12/2018 AccorHotels certified review
« Extremely pleased from the point of arrival to departure. »

We found all the staff to be very helpful and professional. I Would like to give personal praise to Edwige , the hotel manageress in particular for her kind help in managing our booking throughout. The hotel and our room were outstanding. Our visit was to celebrate my wife's birthday and can say the whole experience was excellent. M. W..

Anne G. Couples - 08/12/2018 AccorHotels certified review
« Lovely hotel. Helpfull, friendly staff »

Very happy and would be happy to stay again. Did not use the restaurant as I have food allergies to nuts, seeds and truffle oil. Would find it very difficult to choose anything from the menu so we ate in the local restaurants.

Anonymous Families - 05/12/2018 AccorHotels certified review
« Relaxing and well cared for. »

We enjoyed being welcomed by the kind and friendly porter who explained the ins and outs of the room keys and a little bit about the Hotel itself. The front desk staff was especially wonderful, and Charlotte, in particular was wonderfully helpful on several occasions. The amenities in the rooms made us feel cozy and right at home (especially the “for her” sized slippers and robes!), and we appreciated the upgraded view. I loved the marble bathroom design, and my older parents remarked on how kind and friendly all of the staff were. All and all it was a wonderful stay! We can’t wait to return some day!

Mauricio Couples - 04/12/2018 AccorHotels certified review
« Amazing »

The experience was nothing short of amazing.

Wendie F. Couples - 03/12/2018 AccorHotels certified review
« Excellent, if you can find it »

Google maps took us into town and told us to walk into the castle up a pretty steep hill, with our luggage. It would have been very helpful if our booking information told us how to get into the city as we couldn’t make international calls to reach the hotel directly. Service was exceptional once we reached our destination, however we were exhausted and sweaty from the notable climb.

Fiona M. Families - 01/12/2018 AccorHotels certified review
« Absolutely gorgeous »

Very comfortable bedroom, absolutely delicious breakfast, m fabulous spa treatment and great service. The tour with a Knight was really brilliant, a MUST for all visitors, Jean the knight was incredibly interesting, in fact that tour was probably the highlight of our entire holiday.

Elyan R. Couples - 28/11/2018 AccorHotels certified review
« ELEGANT AMBIENCE »

HOTEL IS BEAUTIFUL, SERVICE IS PERFECT ,EVERY BODY ALWAYS ATTENTIVE, RESTAURANT IS SPECTACULAR , ONLY PROBLEM WE HAD WAS IN THE BATHROOM , BROKEN SHOWER ,IN A HOTEL LIKE THIS ROOMS SHOULD BE CHECKED BEFORE RENTING IT , ALSO HOTEL PROPOSE PROMOTIONS ROOM ,DINER , BREAKFAST INCLUDE , VIA INTERNET , GREAT IDEA BUT DINER OPTION PROPOSE 5 COURSES MENU AND IN REAL YOU GET 4 COURSES, IT S SURPRISING THAT JUST FOR A CHEESE COURSE THEY WOULD NOT HONNOR THAT PROMOTION IN EVERY DETAILS

Jon Couples - 26/11/2018 AccorHotels certified review
« Absolutely amazing »

From start to finish our stay was amazing your staff incredible attentive and so helpful the breakfast was the highlight such choice and quality thank you for making our stay so memorable

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