Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

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4.5/5 1,652 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 285.00 EUR Non member rate
From 270.75 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,849 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,652 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 10/04/2018
« Amazing! »

Absolutely fantastic!

AccorHotels certified review
Carolyn Solo - 09/04/2018
« A marvellous experience. »

Fantastic staff, food and facilities

AccorHotels certified review
Angela Families - 07/04/2018
« Magical city, discreet and attentive staff in the most beautiful hotel. »

Could not be faulted. Welcoming and accomodating staff, beautiful decor, delicious food, quiet and low-key service, perfect for a relaxed family getaway.

AccorHotels certified review
Thweito Couples - 06/04/2018
« wonderful but expensive »

everything was great, though the price tag was quite high for what it was.

AccorHotels certified review
David T. Couples - 05/04/2018
« Very friendly and attentive staff made our stay a pleasure »

We enjoyed an excellent room with a fabulous view.

AccorHotels certified review
Anonymous Couples - 04/04/2018
« Very Enjoyable and relaxing »

Met with a very detailed introduction on hotel orientation and to our suite by a very pleasant member of your reception staff. The room was as described when I visited your website. It had everything we required, however, it’s only minor fault was the two very large cobwebs on the ceiling near the bed and garden window (my wife has a fear or spiders). Given your high standards I thought it was worth mentioning, it did not however detract from a wonderful experience. A special mention to the staff who served breakfast, the food and assistance was excellent.

AccorHotels certified review
Ian M. Couples - 03/04/2018
« Very enjoyable & relaxed stay »

Hotel was attractive & comfortable. The food was excellent, service was friendly & just right. Some suggestions for improvement; smell of sewage should be sorted at spa, waiter should remove cutlery from breakfast table when a course is finished rather than place on clean table cloth for re-use. Additional cutlery should be brought to the table if required.

AccorHotels certified review
Guy B. Couples - 02/04/2018
« An unusual and excellent hotel »

The staff were attentive and friendly. The hotel and facilities were elegant and comfortable. It’s worth a detour to visit this hotel.

AccorHotels certified review
John C. Couples - 01/04/2018
« Superb Experience »

The plumbing and electrics are showing their age but defects were remedied immediately. We were upgraded as it was a special birthday and this was a lovely gesture, much appreciated. The staff and service were faultless. They were friendly and professional at all times, particularly the young lady who first met us and showed us the hotel. It's position was the icing on the cake, a haven of calm amid the hurly burly with incredible views. It was everything we hoped for, thank you.

AccorHotels certified review
Dmsj Couples - 29/03/2018
« Unique hotel great staff fantastic food »

From the moment of our arrival to the time of departure our experience at the Hotel de la Citie was first class.

AccorHotels certified review
John M. Couples - 28/03/2018
« A beautiful retreat in an idyllic setting that was almost perfect. »

A Superb location and beautiful hotel which offered an exclusive perspective on Carcassonne. Unfortunately the price of drinks and food is so prohibitive that you will find yourself using the excellent local restaurants (less than 1/2 price) - but this is not too much of a hardship to bear.

AccorHotels certified review
Freddie M. Couples - 27/03/2018

The staff were excellent I had a long drive before I arrived at the Hotel and my sat navigation didn’t bring me to the door

AccorHotels certified review
Jake Families - 27/03/2018
« Luxurious and beautiful »

Great attention to detail by the staff. Well-maintained room.

AccorHotels certified review
Andrew S. Couples - 22/03/2018
« M. et Mme S. »

We were so especially looked after at Carcassonne by Tabata and the team. As this was a surprise for my wife’s birthday I was really delighted and we will remember our stay for a long time. Thank you

AccorHotels certified review
C. Friends - 19/03/2018


AccorHotels certified review
Carrie F. Solo - 18/03/2018
« Stay here! »

It was perfect...and maybe the best breakfast I've ever had!? Beautiful....easy...location can't be beat....breakfast! Very relaxing in a stunning town!

AccorHotels certified review
David Couples - 18/03/2018
« Place to be »

Tres bel hotel a faire absolument

AccorHotels certified review
Mary Couples - 17/03/2018
« This hotel is a treasure, ideal destination. Highly recommended. »

From the moment we walked into the hotel, until our departure we were treated with courtesy. Every detail spells elegance. With undoubtedly the most amazing view of Carcassonne. Our only regret is we did not stay longer. Thank you for helping create a memorable stay in the most beautiful of places.

AccorHotels certified review
Laura C. Couples - 15/03/2018
« Amazing and relaxing »

From the moment we checked in until we left we felt so well cared for and welcomed

AccorHotels certified review
Anonymous Couples - 15/03/2018
« Mrs »


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