Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

4.5/5 1,764 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycles rental  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,277 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,764 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alan B. Couples - 14/09/2018 AccorHotels certified review
« A real big birthday treat! »

We stayed at the hotel for my wife’s 60th Birthday celebration. The whole stay was a real treat - the hotel is beautiful, the staff charming, friendly, welcoming and knowledgable- and the food was out of this world! Although sadly on our way home we are still smiling - thank you Hotel de a Cité, Carcassonne for a truely memorable stay.

Anonymous Friends - 13/09/2018 AccorHotels certified review
« An elegant hotel where the service was of the highest order. »

Were impressed that every member of staff remembered and addressed us by our name. nothing was too much. The night reception manager, spent an evening planing a tour of Largesse for one of our free days. David drove us to the village and when there was a problem in finding us to return, went into the village on foot to find us.

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Fabulous »

The best thing I have done in my life

Anonymous Families - 11/09/2018 AccorHotels certified review
« Magnificent! »

Such a lovely hotel and setting. Service and food was wonderful!

Virginia L. Families - 11/09/2018 AccorHotels certified review

A beautiful property with wonderful ambiance and service

Not W. T. P. Couples - 10/09/2018 AccorHotels certified review
« one night of luxury »

very pleasant. Brought back good memories

Marcel T. Couples - 08/09/2018 AccorHotels certified review
« It was a great stay - awesome room, super friendly personal and extraordinary breakfast. »

It was a great stay - awesome room, super friendly personal and extraordinary breakfast.

Marcel S. Friends - 07/09/2018 AccorHotels certified review

Beautiful historic hotel ,very good service. A little bit disapointed by the restaurant la Barbacanne

Luciana Solo - 05/09/2018 AccorHotels certified review
« overall a great experience at this hotel »

It was like staying in a Palace beautiful room, marble bathroom, great pool, salon and sat in the library for a night cap

J S. H. Couples - 05/09/2018 AccorHotels certified review
« Amazing »

We were delighted with our stay at your fabulous hotel and our only regret was that we couldn't stay any longer than our 1 night stopover. The one disappointment was that when we arrived we asked for a table in the restaurant, but couldn't as you were fully booked. To have known that we should have booked in advance would have been useful

Anon Solo - 03/09/2018 AccorHotels certified review
« Luxury. »

I loved being so close to the famous towers and ramparts of the medieval city and to the basilica. Then, after my sightseeing, it was wonderful to return and to sip a delicious Rigolo Spritz in the shady gardens.

Ywain G. H. Couples - 02/09/2018 AccorHotels certified review
« Excellent »

I have already reviewed the hotel and the restaurant on Tripadvisor. Both are complimentary reviews.

Anonymous Families - 02/09/2018 AccorHotels certified review
« Very beautiful hotel in a good location »

The room was clean and in good size. Well located. The shuttle service from the parking lot to the hote was pretty good. Breakfast was good but I had an embarrassing moment because of the server gave me a table which was already occupied. When I brought my food back to my table, there was a stranger sitting there who insisted the table was his, then I need to bring my food and look for a server to find me another table. This is really unacceptable.

Sarah S. Couples - 02/09/2018 AccorHotels certified review
« Exceeded our expectations - wonderful service, delicious food and delightful ambiance. »

Charming staff. Well decorated well appointed room. Lovely outlook.

Daisuke I. Couples - 01/09/2018 AccorHotels certified review

The stay was perfect. Front staffs were welcoming us and gave us a great suggestions for dinner and some places to walk in the evening. The bartender helped me to open the wine which I brought by myself and he also gave us an ice bucket with a wine glass to enjoy it. That made us an exceptional and memorable evening at our room after the dinner.

Sarah O. Families - 01/09/2018 AccorHotels certified review
« Great but needs improvements »

Excellent rooms. Let down by young inexperienced waiter outside, barely spoke English, kept us waiting ages then brought the wrong bill! Also every night the secure parking buzzer was NEVER answered (21:00 hours) so had to phone reception. Food trays left on top floor smelling from 13:00 til 21:00 on 28/8 when I complained. Poor for 5* Hotel.

Antonio E. Couples - 30/08/2018 AccorHotels certified review
« Location, service, style, restaurant. All of these are top. »

Our stay was very satisfying and pleasant. Arrival to the parking was managed highly professionally, we had an upgrading at the reception, the hotel was very elegant, very good service, very kind people. Dining in the restaurant in front of the walls of the City was unforgettable, should be incentivate to all the hotel’s guests at least once.

Mark Couples - 30/08/2018 AccorHotels certified review
« Most amazing stay ever! »

I have never stayed anywhere as amazing as this. The hotel is brilliant and definitely worthy of its 5 star rating, and the location inside the walls of Carcassonne is unforgettable.

R. S. Couples - 29/08/2018 AccorHotels certified review
« Hotel has seen better days. »

Booked a suite for quite an amount but hotel is not as it was before so totally overpriced. Pool is in a horrible condition. Nice staff.

Ingrid Couples - 28/08/2018 AccorHotels certified review
« Elegant hotel in central yet quiet location »

Located within the walled city, this is an elegant hotel. Very helpful staff. Nice room with views. Very fine restaurant. Large quiet garden with separate pool area all tucked away from the busy streets of the ancient city.

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