Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

4.5/5 1,710 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,710 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gilles D Couples - 23/06/2018 TripAdvisor review
« Gilles »

Conveniently located in the heart of medieval Carcassonne . Fantastic view on the citadelle. beautifully decorated and comfortable rooms. Excellent food. Good service. Best place to stay in Carcassonne !

Couples - 20/06/2018 TripAdvisor review
« 3 Nights in Carcassonne »

The entire experience was excellent from the very beginning. My wife and I were looking for some R&R mid way through a busy travel schedule. Hotel de la Cite provided just that. The staff were friendly and professional throughout- from booking, arrival, check in and then throughout our stay. Carcassonne is a great place albeit very busy during the day and the Hotel provides a wonderful retreat from tourists! Our room had a large terrace overlooking the gardens and ramparts and provided a lovely place to chill.

Couples - 12/09/2017 TripAdvisor review
« Beautiful place! »

i would suggest you give guests a map of hotel interior so it's easier to find room, elevators, etc. Our room door was tricky to open, only working occasionally. It was a lovely room and bath..and the courtyard behind it was gorgeous. The gentleman who drove us up was very nice, as was the guy who brought up our bags and took us to our room. I'd go back. My only complaint was that you sent us to a restaurant that was very friendly to tourists, but the food was pretty average. Was it called Roget? It was close by.

Couples - 16/06/2017 TripAdvisor review
« Fabulously relaxing »

This hotel is in a great location. Peacefully situated in the medieval cite of carcassonne. Your car is taken care of from the start. Our spacious bedroom overlooked the breakfast terrace and garden which is adorned with fragrant colourful shrubs and trees. The comfortable bar resembles a library/studywith jazz delightfully emanating from all corners through discreet speakers. Staff were always on hand and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery By Sofitel. We are delighted that you enjoyed your room. It's a pleasure to learn that you appreciated the atmosphere of our bar. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again very soon at the Hôtel de la Cité. Kindest regards, Jean-Philippe Boublil Director

Michelle R Couples - 13/04/2017 TripAdvisor review
« Carcassonne »

Excellent hotel a real classic, with style. Fantastic staff, accommodation and views. Breakfast first class, full choice of options. Authentic bar, with relaxing atmosphere and wonderful drink choices.

Family - 23/03/2017 TripAdvisor review
« A night mare »

We were treated poorly by the hotel and restaurant staff. I was overcharged. The rate was prepayed through Accord hotels. Hotel charged me a higher fee and refused to give a bill at check out. I emailed them to get a final bill. So far no responce. No consierge service. Restaurant cancelled my reservation with FORK. Fork had a special for dinner at Barbacaine restaurant. They refused to honor it. Spa is only open for ONE person at a time. Therefore no spa access in this hotel. BE AWARE. HORROBLE NON ATTENTIVE STAFF.

Family - 01/03/2017 TripAdvisor review
« Hotel de la Cite, Carcassone »

One of the best hotels that I have stayed in. The location was beautiful, the hotel was sumptuous and the food sublime. The staff were great with our six year old son and went out of their way to please him.

Family - 08/01/2017 TripAdvisor review
« Excellent location. »

One of the best hotel expériences we've enjoyed. Friendly & professional staff. Superb room with great facilities. Perfect location for exploring the medieval cite. No wonder the cite is world heritage listed as it is a surreal experience.

Couples - 26/12/2016 TripAdvisor review
« Fabulous accommodation »

Excellent quality accommodation with exceptional staff. The restaurant was exquisite and unbelievable in quality. We had our best night sleep in the roomwe stayed. The staff were very helpful and cheery.

Couples - 23/10/2016 TripAdvisor review
« Beautiful hotel in a beautiful setting »

A perfect location for a Special Occasion ( Birthday) - we were upgraded on arrival to a spectacular Junior Suite - quite amazing - complete with a bottle of champagne on ice! Our suite opened out onto a private terrace in the gardens and overlooking the City walls - so lovely. The most amazing backdrop for a swimming pool (a pity we had not brought our costumes as even in mid Oct it would have been warm enough to swim!) Ideallly situated for so many restaurants close by and possibly the best view in Carcassonne of the ramparts and towers. Lovely staff too. Whilst the restaurant - La Barbacanne - is very good, you do need a healthy bank balance to fully appreciate it. The mini bus shuttle inside the walls to the hotel is an experience in itself - and not for the faint hearted! All in all a perfect holiday break.

Friends getaway - 14/10/2016 TripAdvisor review
« Girly trip »

Hotels location is excellent....breakfast good...rooms nice.... We were left 15/20 minutes to be picked up by hotel bus....good it wasn't raining....same delay for bus on checking out....staff were very pleasant and helpful

Couples - 11/09/2016 TripAdvisor review
« Worse than before »

I visited this hotel approx 17 yrs ago and was awed by it's splendour then. I thought I'd return for a night during a driving tur of France. Reception was luke warm but functional. The room was smaller than expected and we weren't informed of the fact that a master switch had to be turned on before any of the electrics worked. When I reported that the elelectricity wasn't working I was told about this switch without any apology. I'm used to having to insert a key card for this purpose but not having to discover a master switch. Furthermore, the bathroom outer window of a double glazed unit was cracked with bits of glass missing and the shower sprung a leak where the shower pipe came off the main tap unit. A plug unit where I tried to plug in a charger almost came off the wall. This was a "superior" room not a standard room. I reported these faults to reception who duly wrote them down, again without apology. The most helpful person was a chambermaid who helped us use the keycard to get into our room. The hotel retains its "Ivy League" appearance but needs to look after the little things that make a good hotel great.

Couples - 15/08/2016 TripAdvisor review
« A magical experience in a great hotel »

From the moment we arrived by cab at the guest entrance to the medieval city the magic began. Cabs and cars are not allowed in the old city so the hotel sent their car to pick us up. We were in awe as it drove across the drawbridge (full of pedestrians) and went between the city walls until it turned into the castle and city to get to our hotel. The driver was super patient moving through the crowds of tourists and we felt like royalty in the only vehicle in the city. At the front desk the English speaking staff was very helpful with directions, reservations, and anything we asked about. Getting to the room was an adventure in itself. Having to take an elevator, then down stairs, then up stairs, across a connecting bridge to our room, was an adventure. Later in our stay we helped someone find his room and had to go up stone castle spiral stairs to get to his room ...unbelievable and really cool. Our room was nice sized and the bathroom was clean and well appointed, especially for being in a medieval building. Our 2nd floor room was in a medieval building with windows opening onto a pedestrian street full of tourists down below. The one negative was that the air conditioning in the room was totally inadequate and the room was very hot and could not get cool until late evening when the outside temperature finally dropped. It had an ionic fan to help cool it (a sign that they knew this was a problem) but it provided little help. Nonetheless, the location of the hotel and its other amenities made up for this inconvenience. The grounds were beautiful as was the pool, but the real magic was the endless view of the castle, the towers, the walls, and the new city way below us. Location, location, location. The dining area was beautiful and overlooked the gardens and grounds. At breakfast the staff with very limited English, were so friendly they communicated their enthusiasm for the food (and the local specialty the apricot juice which was great) and their love of their job and made us feel welcomed and special. When the tourists left in the evening, the ancient city was alive with restaurants and the beauty of being in a medieval city. What a great place to stay. Breathtaking sights and truly top level service make the Hotel de la Cite an absolute winner if you are visiting Carcassonne.

Family - 07/07/2016 TripAdvisor review
« Storybook hotel in a storybook locale »

Luxury, world class service, comfort and unbelievable cuisine -- all in the heart of a restored medieval castle. This Hotel offers all the magic that you could ask for. We enjoyed every minute! Be sure to ask for a room overlooking the outer walls with views of the river.

KathyDHollywood_PA Couples - 04/07/2016 TripAdvisor review
« Wonderful oasis in medieval city »

Hotel de la Cite is a beautiful, relaxing, comfortable spot located in the middle of old city with easy walking distance to the castle, cathedral and the many wonderful shops and restaurants. Get a room with a rampart view because the city at night is breathtaking.

Couples - 25/05/2016 TripAdvisor review
« great Hotel »

We enjoyed our stay. Super service staff. Dinner menu does not match value for price, but it was very good just the same. It would also be nice if one could eat the degustation menu alone, since not everyone on the table has the same appetite

DavidBlake100 Couples - 18/05/2016 TripAdvisor review
« Absolutely exceptional! »

What an incredible stay! It was a very special occasion and the staff were so helpful. They upgraded us to the King suite which had the most amazing balcony looking over the ramparts. This is a seriously special and memorable place and we couldn't recommend it more highly!

Couples - 16/05/2016 TripAdvisor review
« Beautiful view, lovely hotel »

Every aspect of our stay was excellent. The room was very comfortable and well appointed. The entire staff could not have been more helpful and gracious. We highly recommend this hotel right in the old, walled city. Magical!

Couples - 10/05/2016 TripAdvisor review
« Carcassone »

Great venue , wonderful food and service, tip would be to use GPS to get to location as it can be a little tricky to find, staff provide mini shuttle bus from car parks, highly recommended to use as finding way through citadel grounds would be a challenge for first time users.

Couples - 03/05/2016 TripAdvisor review
« Wonderful luxury hotel in historic walled city »

We stayed here for one night to celebrate our anniversary. The room was comfortable and excellently appointed with an amazing view of the gardens. The staff was helpful and tolerant of our lousy French speaking abilities. The breakfast was abundant and tasty. Staying in the city after the day-trippers have left is not to be missed. I don't know what all the rooms look like but ours was lovely and reasonably spacious for an older hotel. I loved the bathtub with a window overlooking the garden. We had a chance to use the spa (hammam) as part of our package and that was a treat after a long day of travel from Spain. I would stay here again.

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