Hôtel de la Cité Carcassonne - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 1,849 reviews
Hôtel de la Cité Carcassonne - MGallery by Sofitel
See on a map
+ 24 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Bicycles rental Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hôtel de la Cité Carcassonne - MGallery by Sofitel

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Contact email

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :   LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Our accommodations

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: x4
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: x2
  • Area: From 20
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pillow Menu
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: x2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: x1
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 king size bed, 1 sofa, view ofthe garden or basilica

  • Max. number of persons: x2
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Suite, 1 double bed, 1 single bed, 2 rooms, terrace, garden or rampart view

  • Max. number of persons: x2
  • Area: From 55
  • Views: Panorama view, Mountain view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Photo non contractuelle / Strictly non binding

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 350 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 220 people

Find out more
Hôtel de la Cité Carcassonne - MGallery by Sofitel Meeting Room

Our guest reviews for
Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,690 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,849 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great hotel in stunning location but a number of issues

Customer review rating 4.7/5

Alan1212 Couples - 12/04/2019 AccorHotels certified review

Check in was late at 4pm which was a challenge as we had left home at 5am. However it was quick and we were shown to our room. We were given a comprehensive tour which was welcome. The room was in the classic style and featured a very large comfortable bed. My wife found that the removal of soaps were a little wasteful and frustrating. On the morning of our anniversary we were woken at 8.30am by workmen hammering in the garden. This occurred again on our last morning. Check out was a little awkward as there was a mix up with the paperwork. The hotel wanted to charge us for drinks in the bar despite the fact we had not been in the bar. Furthermore there was a charge for parking despite us arriving by bus. However these add ons were quickly waived.

Fabulous hotel in a fantastic setting

TripAdvisor rating 4.5/5

annebrown3 Couples - 12/04/2019 TripAdvisor review

A really beautiful hotel in the medieval citadel. The service here is exceptional. Nothing is too much trouble. They emailed us beforehand to ask if we wanted them to arrange a taxi for us to transfer from the airport to the hotel (its only a 20 minute drive away) and arranged this for us. They brought our luggage up from their private car park to the hotel (there are no cars allowed in the medieval city), and gave us a guided tour of the hotel before bringing our luggage to the room. The hotel isn't cheap but its certainly worth every penny. The Michelin starred restaurant in the hotel (La Barbacane) is fantastic and lunch there is actually very good value. There are lots of good places to eat within the city walls and its the most beautiful place to wander around its cobbled streets. The tour of the Chateau Comtal and walking the ramparts is worth doing as the views are terrific. Within easy walking distance from the walled city there are other really good places to eat and drink. We loved La Trouvale, great French cooking and reasonably priced. Also on the same street (Rue Trivalle) is the truffle restaurant Barriere Truffes. A great experience with a wine tasting before you eat and truffles with everything but not cheap. Be sure to book restaurants rather than walking in as they are often full in the evenings. During the day, its definitely worth walking over the old bridge into the other part of Carcassonne. There are lots of bars, cafes, restaurants, shops and the main square is lovely to sit and watch the world go by. Its also lovely to walk through the town down to the Canal du Midi where they do trips down the canal. Carcassonne is the perfect place for a short break and if you want to experience a bit of luxury then the Hotel de la Cite is definitely the place for that.

Lovely Hotel, but was a little disappointed with the room/view and service

Customer review rating 4.7/5

A. Couples - 11/04/2019 AccorHotels certified review

This was a special treat for my Husband's birthday, as we had visited Carcassonne before and saw the Hotel, which we thought was lovely and it is a charming beautiful old building. Our only request when booking the room with central reservations, was that we would have liked to get into the room a little earlier as we had an early flight. On arrival we asked if it was possible and went out for lunch and came back around 2.40pm, but we were told we could not get in as the previous guests in the room were the last to leave the hotel and so not possible to get the room early, we waited in the lounge and got in at 4.05pm. On departure the reception staff, when we booked the taxi asked if we wanted the room a little longer as our flight was later, we said it would be nice until around 1pm ( instead of 12pm- so 1 hour extra) , upon reception checking with housekeeping at 10am in the morning , it was not possible. The international channels on the TV did not work and the aircon also was not available at that time, as they still had the heating on and could not have both working at the same time. The television was fixed by the maintenance man and the heating was turned off in our room, and they gave us a fan. The room was big and comfortable enough, but very dark with no real outlook over the ramparts as advertised so not really a room you would want to spend much time. There was a view of the garden through the bushes and trees, but no real outlook. They did however put ballons in the room and a bottle of sparking wine for my husbands birthday, which was a nice unexpected touch, so credit where it is due. The breakfast and bar staff were friendly and attentive enough. Unfortunately I was rather underwhelmed by the experience all in all, what a shame.

Beautiful hotel, fantastic staff, wonderful service.

Customer review rating 4.7/5

Anne B. Couples - 10/04/2019 AccorHotels certified review

On arrival we were upgraded to a suite which was a wonderful surprise. The suite was beautiful, as was the rest of the hotel. All the staff were fantastic and the service they gave was first class, nothing was too much trouble for any of them. Our visit to you exceeded all our expectations and the tour of the hotel on arrival was a lovely way to begin our stay.

Beautiful hotel but had a room at the front so noisy when the street cleaning and deliveries started early morning

Customer review rating 4.7/5

Paul D. Couples - 09/04/2019 AccorHotels certified review

The staff and service are first class. The rooms beautifully appointed. Everything you expect from a five star hotel in a magical location.

Carcassonne stay

TripAdvisor rating 4.5/5

Martin W Family - 09/04/2019 TripAdvisor review

Great place to stay. Th hotel occupies a perfect position to explore the old town. The hotel has a very good team who go out of their way so as to ensure that you have a memorable time.The restaurant provides excellent value for money.

Love Carcassone

Customer review rating 4.7/5

C. C. Couples - 05/04/2019 AccorHotels certified review

Our 3rd stay at the hotel. Lovely location, great ambience. Found that the restaurant was rather pricey this time so elected not to eat at the restaurant

Great stay.

Customer review rating 4.7/5

Alan M. Couples - 03/04/2019 AccorHotels certified review

Had a wonderful stay. The view of the ramparts in the morning and evenings was wonderful

Beautiful romantic weekend

Customer review rating 4.7/5

Elaine F. Couples - 02/04/2019 AccorHotels certified review

Fantastic experience from beginning to end ! We were made to feel very special and were upgraded to a superior room for our wedding anniversary which was a lovely touch. It’s a very quiet hotel and maybe a little bit of light music in the hotel bar in the evening would be nice. Would definitely recommend and would like to visit this hotel again.

Wonderful hotel in a marvellous cite

Customer review rating 4.7/5

Helen W. Friends - 31/03/2019 AccorHotels certified review

We were absolutely delighted that we had booked the Hotel de la Cite. From the arrival, being met at the car park, to the great food, wonderful location and such lovely staff there was nothing not to like. Our room was perfect, very clean with loads of little touches that made us feel special - chocolates shaped like the hotel for one, big warm, fluffy towels, great wash products. I would recommend this hotel to anyone wanting to make their hotel part of their experience in Carcassonne.

An Exceptional Hotel

Customer review rating 4.7/5

Paul B. Couples - 30/03/2019 AccorHotels certified review

The quality of the staff, accommodation, food and location were all exceptional. This is a special place to stay. We have stayed previously (some 10 years go) and it remains excellent in all respects.

Dear Charles B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

March Madness

TripAdvisor rating 4.5/5

Sillybillybad Couples - 29/03/2019 TripAdvisor review

We have been using Accord Group Hotels for several years now and this is without doubt the best one we have ever stayed in. Our recent trips have included Sofitel Le Grand Ducal in Luxembourg and Sofitel Lisbon Liberade but this hotel surpasses them. Firstly it is in the ideal location for exploring the old cite, secondly it oozes history but more importantly it does the simple things calmly quietly and very efficiently. For example providing an orthopaedic pillow from the pillow menu on request, providing extra coffee pods for the in room hospitality tray and replenishing bathroom toiletries without being asked. Without exception all staff we encountered were superb, charming friendly and helpful and doing so in a very genuine manner that actually made you feel very welcome. Our rooms were cleaned to a very high standard and the public rooms immaculate. Breakfast was superb lots of choice to cater for all tastes even for us as vegetarians. Particularly enjoyable was the daily fresh fruit salad and the variety of freshly squeezed fruit juices. Hot food as well as cold food and omelettes etc and freshly cooked eggs that you ordered from your waiter. Our one disappointment was that as much as we would have loved to try the restaurant for dinner we did not simply because in our opinion there was a non existent choice of main courses for vegetarians. This is something we often encounter on our travels. That having been said it is the best hotel we have ever stayed at in over 40 years of travel.

Dear Guest, It is a pleasure to read how much you have enjoyed your stay with us. We have been touched by your lovely comments on our hotel and service. Indeed, the location in the heart of the medieval city of Carcassonne and the design of the hotel contribute to offer an experience out of the ordinary. It is a real pleasure for us to work in this place full of history as well as revealing its anecdotes. We are delighted that you enjoyed our breakfast. The buffet is mainly composed of local quality products, pastries and bread made by our pastry chef and baker. However, we feel very sorry that you did not taste our Michelin starred restaurant. We do have different choices of main courses like risotto. During your next stay, do not hesitate to ask us about it. Our chef, Jérome Ryon, will be happy to prepare a dish that suits you according to the season and the ingredients at his disposal. We will share your comments with all our collaborators who participate every day to make this hotel incomparable and the stay of our guests exceptional. It is always a pleasure for our teams to know that you really enjoyed your stay among us. We hope to have the pleasure to welcome you again soon to make you discover our gastronomic restaurant La Barbacane. Sincerely yours

Mrs Helen H.

Customer review rating 4.7/5

Helen H. Couples - 28/03/2019 AccorHotels certified review

Great location, lovely cosy bar and beautiful terrace with nice bedroom. The staff were quite junior though and service slow in bar and at breakfast, which was average.

Dear Neil H., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that you had the feelinng that the service was slow. Indeed, some of our waiters are trainees. However, I am sure that this feedback will serve them as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An absolutely magnificent experience throughout opur stay.

Customer review rating 4.7/5

William D. Couples - 28/03/2019 AccorHotels certified review

From checking in to leaving 6 days later we were very impressed particularly with all the staff members we encountered. The building itself so steeped in history, every room so enchanting so spotlessly clean, wonderful furnishings beautiful ornaments and paintings almost unique in our opinion.

Dear William D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxurious

Customer review rating 4.7/5

Greg Couples - 26/03/2019 AccorHotels certified review

Comfortable beds, lovely room, helpful staff and amazing location.

Dear Mister Gregory Brian M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stunning hotel..... the decor is out of this world as is the location

Customer review rating 4.7/5

Gail M. Couples - 25/03/2019 AccorHotels certified review

I was delighted on arrival that for once the hotel was even better than the photos on the website. Extremely friendly and efficient staff, from our arrival at the car park outside of the ramparts, we were driven to the hotel by a very knowledgeable driver so a mini tour! On checking in we were offered a free guided tour which they booked for us. Have to say the guide was fantastic and was the highlight of our visit. Our room was beautiful but the bath is quite high to climb into, if you are not so agile. The bar is fabulous and it was great to pop back for a coffee or a glass of wine to fortify us during the day. The breakfast was a bit disappointing, limited hot dishes though you can order eggs from the waiter. However we did enjoy the bread and croissants. All in all we thoroughly enjoyed our stay and will definitely recommend your hotel to our friends.

Dear John & Gail M., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne. We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. However, we are really sorry about this inconvenience during your breakfast. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

a very memorable and wonderful experience

Customer review rating 4.7/5

Anonymous Couples - 25/03/2019 AccorHotels certified review

We had a lovely time here. The ambience of the hotel was wonderful with exceptional friendly and helpful service. Bedrooms were lovely and the view spectacular. All the reception areas were very comfortable and the outside seating had splendid views overlooking city. We had a lovely meal in the Michelin star restaurant and this was very nice with exceptional service by the knowledgeable sommelier

Dear Doyle D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A wonderful and spoiling 4 night break.

Customer review rating 4.7/5

Francis Couples - 25/03/2019 AccorHotels certified review

The location of the hotel next to the Basilica of St. Nazarre in the medaeval Cite of Carcassonne is unique.The views over the battlements and the Bastide of St. Louis to the Pyrannees and B. Mountains is breathtaking. The public rooms are beautifully appointed with period furniture and art. For our 4 night stay we were upgraded to a corner suite with sensational views over the gardens and Bastide in one direction and the Chateau Comtal in another. Our suite was luxurious and spacious. We had breakfast and dinner in the gothic restaurant. The breakfasts were superb, particularly the fresh orange and the scrambled eggs, bacon tomatoes and mushrooms. We only had room for a main course and pudding. Our favourites were the lobster an the souffle. The staff throughout the hotel were impeccable, friendly and welcoming. We will be recommending a stay at the hotel to our family and friends.

Dear Caroline & Francis B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel in an amazing location

Customer review rating 4.7/5

Alan Couples - 24/03/2019 AccorHotels certified review

From taxi transfer to check out, a superb experience

Dear Alan & Lara B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.7/5

Kr Couples - 24/03/2019 AccorHotels certified review

Excellent, left nothing to be desired

Dear Keimpe R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in carcassonne