Hotel - Hôtel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery by Sofitel

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4.5/5 1,633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,726 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mr N. Friends - 15/02/2018

Excellent from start to finish

AccorHotels certified review
David A. C. D. Couples - 03/02/2018
« Brilliant hotel in excellent location. »

We were met from the taxi by a pleasant young porter who took us to the hotel, took our luggage to the room and explained the facilities of the room to us - he was very efficient. The receptionist had already organised our taxi, she provided us with a welcome infusion and was very helpful. We were upgraded to a suite which was really impressive. The cleaning staff were very efficient ensuring that we had sufficient water, toiletries etc. The breakfast selection was excellent, fresh and well prepared./ The lady in charge of breakfast was possibly the best hotel worker we have ever had the pleasure to meet - she is a credit to your company. The only minor criticism is that the young man serving at the bar gave the impression that he was not interested - he took a long time to serve us and after he poured the drinks he then took a room service order which he poured and delivered before bringing our drinks - by this time they were flat. But overall, that was the only negative comment. The overall experience was definitely 5 star and you should be proud of the way that the staff run this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I will share your comments with our young bartender in order to make it 100% correct next time. Sincerely, Jean-Philippe Director

AccorHotels certified review
Kevin B. Solo - 28/01/2018
« Old world charm »

I loved staying at this hotel. It oozes old world charm. The staff at reception were extremely helpful and welcoming. The cocktail bar was a very pleasant room for an aperative and I thought the price for a glass of wine was very reasonable. The facilities in the room were very good. The only thing that might concern some people is that the shower was over the bath. I am not sure if this is the case in all the rooms. I would definitely stay there again.

AccorHotels certified review
B. Couples - 26/01/2018
« Standards of service from a bygone age, attentive and anxious to please. »

This was a break to remember in celebration of our 50th wedding anniversary. From the moment you step into the building one is surrounded by a feeling of comfort. The suite we had was beautiful, with access to a private terrace / garden area and lovely views. The lounge and super large bed were fitted to a very high standard and the bathroom was huge. There was even a kitchen area with coffee making facilities, microwave, hob, fridge and sink. It was a truly lovely room. An amazing breakfast selection will get you off to a bright start for the day ahead, with great service from pleasant and smiling staff. The highlight for us was the dining area and the quality of the food from an inspired chef, it was simply delicious! The huge wood panelled room with a blazing open fire, set the perfect scene in which to enjoy a wonderful meal. Although the lack of parking space was a concern, the staff did everything to minimise the minor inconvenience by picking us up from the meeting point, transferring us to a secure parking area and taking us to the hotel. When we left, our journey back to the parking area was equally smooth. The cite itself was interesting but many of the cafes and restaurants were closed - it was January after all ! Leaving the walled area to walk down to the town below can be a challenge for those who do not partake in rock climbing or marathons☺ but just take your time and enjoy the views. All in all, a memorable 3 day stay. On the basis of our experience, we would certainly recommend this hotel.

AccorHotels certified review
John C. Couples - 26/01/2018
« Excellent hotel »

A very enjoyable experience

AccorHotels certified review
William B. Couples - 25/01/2018
« Magnificent »

My partner and I stayed at the hotel from 20 January 2018 until 23 January 2018 and found everything within the hotel to be perfect. Do visit this hotel you will not be disappointed.

AccorHotels certified review
Shane E. Couples - 24/01/2018
« Very charming, very romantic, excellent friendly service, perfect location. »

We thoroughly enjoyed our stay. We felt very welcome and nothing ont seemed too much trouble for the any of the hotel staff to take care of for us. The Bagagiers in particular were very friendly and helpful. The restaurant was excellent both the carte selection, the cuisine itself and all staff in the restaurant.

AccorHotels certified review
Carol M. Couples - 20/01/2018
« Delightful from start to finish! »

It is an elegant and comfortable hotel. It is an experience from another time, another world! The service was beyond excellent! Our room overlooking the old city was beautiful. The restaurant was superb!

AccorHotels certified review
Anonymous Couples - 20/01/2018
« I enjoyed the wonderful service the staff provided. »

From meeting the porter at the gate, thru check-in and especially including the fine dining experiences, I have never been treated better. This. beautiful hotel is lovingly. cared for by a staff that knows no equal.

AccorHotels certified review
Jr Couples - 15/01/2018
« Surprise stay »

We were originally booked to stay in Best Western le Donjon but were notified the day before our stay that the hotel was closed for work and we were to stay at Hotel de la Cite. We were greeted warmly, on arrival, after being collected from the private parking area, and were delighted with our room. It was large, spacious, very well equipped (even having water and food bowls for our dog, and a complimentary treat and toy for him). The bathroom was beautiful- again spacious and well fitted. We had a great view of the ramparts/turrets of the old city and direct access to a small garden from a little balcony. We enjoyed an afternoon tea 'treat' in the cosy bar. All the staff were courteous, polite and extremely helpful, especially Charlotte, on reception. Our only negartive was the cost of breakfast - 28 euros seemed rather steep, even for a 5* establishment, so we chose to eat elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Charlotte was delighted when I told her your comments Sincerely, Jean-Philippe Directeur

AccorHotels certified review
Mary M. Couples - 12/01/2018
« A magical experience »

Every imaginable amenity was available extremely friendly and well trained staff

AccorHotels certified review
Nancy C. Couples - 10/01/2018
« Warmest of Welcomes! »

We received the warmest of welcomes by highly capable and competent staff, especially at the Registration Desk and in the Breakfast Room. All other staff greeted us, were at hand to assist if need be, and help with any unexpected issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy COLLINS WARNER, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery by Sofitel. The difference between a good hotel and a very good hotel is based on the quality of service. We emphasize a lot on this point in the day to day briefing and I am very pleased you made such comments about the helpfulness from the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Philippe Director

AccorHotels certified review
Arthur Couples - 09/01/2018
« Exceptional memory at MGallery »

Everything was great. Had an exceptional vacation memory thanks to the great services provided by MGallery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CONG, I am very pleased you enjoyed your stay with us. Regards, Jean-Philippe Boublil Director

AccorHotels certified review
Mario C. Couples - 09/01/2018
« Superior deluxe confirmed! »

Excellent hotel with very good staff. Top quality room with excellent bed and quality sheets. Very clean. Good atmosphere which complimented the aura of the town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIO, I am very pleased you enjoyed your stay with us. Regards, Jean-Philippe Director

AccorHotels certified review
Philip D. P. Couples - 08/01/2018
« Not to standard expected for the price paid »

Bad experience on parking Room adequate but bathroom had antiquated plumbing and lacked heating Not happy with our placement for the gala meal, at sortie of the cuisine. Table was evidently a temporary installation, wobbled each time waiter passed owing to failed floorboard. Excellent meal. Overall service by staff, excellent. Overcharged for stay on departure which was notified to hotel that day, subsequently received email saying I would be refunded one month later!?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to share your feedback. I remember you very well and you were an adorable person. I wish we had done better and you are right we added some extra table in the main room. The objective was to make everybody happy, what obviously did not work. Concerning the refund, this is under process. I will write to my accounting department today to check if we can accelerate this. Sincerely, Jean-Philippe

AccorHotels certified review
M. N. Families - 07/01/2018
« Lovely venue and environment. Nice staff. »

Rooms are ok; the hotel is charming and beautiful. Carcassonne is lovely. Staff is warm and takes care of guests.

AccorHotels certified review
Alan C. Couples - 06/01/2018
« Peaceful luxury »

Quiet efficiency, great service, fantastic hotel

AccorHotels certified review
Susan C. Families - 05/01/2018
« Mrs »

Wonderful experience in the citidel

AccorHotels certified review
Lluisa S. Couples - 03/01/2018

It was great to be in the Hotel. Everybody was extremely nice and the atmosphere was very nice. Also the food was good and the breakfast buffet fantastic

AccorHotels certified review
Michelle Couples - 02/01/2018
« Luxurious »

The ambiance was excellent, the staff couldn’t do enough for us and the food was amazing. Our room was lovely and comfortable with an superb view over the garden and pool.

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