Hotel - Hôtel de la Cité Carcassonne - MGallery By Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery By Sofitel

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4.5/5 1,580 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 16h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,425 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery By Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,580 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
F S. Couples - 13/10/2017
« Wonderful hotel. »

It was a really lovely stay in a beautiful hotel. The staff were excellent and the room was very comfortable, spacious and had a beautiful view.

AccorHotels certified review
Sb Couples - 12/10/2017
« Dusty stay in an old-fashioned, over-priced hotel »

We found this hotel online and chose to stay due to its convenient and special location inside the citadel. While all went well at check-in, several things were disappointing due to the high price tag of the hotel. I called reception on the first evening to take up the front desk's offer to make dinner reservations at a nearby restaurant. Never received a call back, and instead my husband and I proactively decided to make our own reservations at a nearby restaurant. In addition, beware of their falsely representative promotions touting their spa. After calling the desk and inquiring about availability for a massage, I was smutly advised that ALL appointment slots from Tuesday-Thursday are fully booked at capacity. For a hotel which was once probably highly fashionable and luxurious in its hey-day, this was quite the unexpected disappointment. Finally, note that not all rooms are created equal at all. Due to our late check in (driving from Catalonia), we were placed in a room on the 1st floor (2nd to US standards) directly over a pedestrian street.

AccorHotels certified review
Angeli Friends - 12/10/2017
« Chilled stay in a beautiful historic hotel »

A lovely experience. Hotel was very sophisticated and unique. Setting in Carcossone just perfect.

AccorHotels certified review
Steven B. Couples - 11/10/2017
« Great hotel and staff! Reception at Car Park and Front Desk Starts a Great Stay! »

We thoroughly enjoyed our stay - great staff! Beautiful property. Easy transfer to and from car park. Directions to car park on hotel website very easy and helpful!

AccorHotels certified review
Christina C. Couples - 11/10/2017
« Lily C »

Excellent from start to finish, it was our Golden Wedding Anniversary and the gift of a beautiful bottle of wine was brought to our room in a gift bag with a lovely card of congratulations. Service was friendly but impeccable.

AccorHotels certified review
Ian Couples - 11/10/2017
« Excellent hotel, brilliant staff »

Everything concerning this hotel was outstanding. Room was outstanding, staff in bar and at reception were top class. A truly outstanding visit.Only reason for not giving it 10 was due to rubbish collection taking place in the middle of the night on 2 out of 3 nights. As we had a superb room at the front of the hotel we had 2 disturbed nights.

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Beautiful views and building »

We especially appreciated the surroundings, the ancient nature of the building, the amazing breakfast and its amazing quality

AccorHotels certified review
Samantha G. Couples - 08/10/2017

Excellent reception welcome and information from receptionist. Lovely pool area, fantastic breakfast. All hotel staff very welcoming and pleasant.

AccorHotels certified review
Michael K. Friends - 06/10/2017
« Great location »

Overall very good though the staff could be friendlier. This is our second stay here and as I recall the staff was friendlier then, though the person that took us from the parking to the Hotel was very helpful and friendly.

AccorHotels certified review
B W. Couples - 06/10/2017
« Wonderful boutique Hotel within the walled fortress of Carcassonne »

Absolutely beautiful boutique hotel in a medieval fortress city. The experience started with the pre-check in with our car. The staff including the porters Hamish (spelling) and Max were fantastic. Max very knowledgeable as a local resident was extremely helpful. He should be moved up to front desk or another senior role in the hotel. The reception desk staff were friendly and helpful with dinner reservations throughout our stay. The room was breathtaking with a balcony overlooking the ramparts and the fortified walls. The church bells were an added touch. The room invoked the history of the hotel was spacious, comfortable bed, and bathroom with a great soaker tub. Service to the room including turn down each night was great. Swimming pool location was awesome with the side of the cathedral providing a view few pools have. Only let down was the breakfast room each day. The maitre'd was rude and aloof each day, more focus on prancing around the room. He would take orders for coffee and food and it would never appear. The female waitress was equally bad. Thankfully on the Saturday and Sunday an older gentleman who only spoke French (missed his name) was able to help and was very attentive. On Monday, Charles and young man served wonderfully. Hopefully neither the female or maitre'd work in your Michelin starred restaurant as their service is terrible and should be retrained or moved from dealing with the public. Thankfully this was the only negative issue experienced at the hotel.

AccorHotels certified review
Paul R. Couples - 04/10/2017
« Comfortable »

It was great to be located with in the walled city. Pricing for breakfast was unbelievable. We booked a classic tree house room, not certain room 203 was it? The door handle entry is the most unusual and difficult I have ever encountered.

AccorHotels certified review
Maggie K. Couples - 03/10/2017
« A sublime experience is all ways. »

Friends had prepared us for a stellar hotel experience, but even their high praise could not convey all the delights of this hotel. From the garden to the evening views to the bed and bath detail, to the exquisite service, we were swept off our feet.

AccorHotels certified review
Linda D. Friends - 03/10/2017
« Perfect!!! »

We had a fabulous stay, lovely room with great view. Although we didn't use the Restaurant & Spa. The Hotel staff were extremely friendly and helpful.Location is perfect to explore this beautiful, historic place. Would highly recommend to all.

AccorHotels certified review
James D. Couples - 28/09/2017
« Fabulous 21 hours in Carcassonne »

It was highly memorable, for all the right reasons.

AccorHotels certified review
Anonymous Families - 25/09/2017

Our room was very nice and the bed was very comfortable. Your staff was very friendly. The breakfast was excellent! The only problem we had was we were awoken at 2:00 in the morning by vendors loading up a van with musical equipment from an event that happened that night. They were banging the equipment loudly and speaking in very loud voices that I was woken up even though I was wearing ear plugs.

AccorHotels certified review
Anonymous Couples - 25/09/2017
« Disappointed »

We were expecting a room in the main building but ended up in an extra building next door. Not very pretty, no view, and felt not very safe. A noisy vent of a restaurant made it impossible to enjoy the terrace or keep the windows open at night. This was made worse by the fact that the airconditioning had been switched off, so the air was very bad and warm in the room at night. The staff were very nice, though.

AccorHotels certified review
Anthony M. Couples - 25/09/2017
« Charming and very comfortable. »

Beautiful Hotel with top class dining, lovely swimming pool and shady area around. Could do with a lot more sun loungers, as some guests had to sit on the lawn with a towel. One of the best quality breakfasts we have experienced with choice from menu or buffet, great friendly service from staff.Would recommend rooms away from main street to escape the noise from late night revellers.

AccorHotels certified review
Jules Couples - 21/09/2017
« Lovely place »

What a beautiful hotel. The rooms were so nice and ours looked out over a courtyard and the ramparts. Beautiful views! We enjoyed sitting on our little porch both afternoon and after dark. The man who drove down to get us and our luggage was so nice and helpful. It would be helpful to give guests a map of the interior with the location of your room, elevators, etc....it can be confusing at first finding your way in and out. Also, our door key only worked sometimes. Strange system for door locks.

AccorHotels certified review
Robert Couples - 18/09/2017
« Robert »

Lovely room, very good customer service

AccorHotels certified review
Bronwyn Friends - 18/09/2017
« Great staff and an overall fabulous experience. »

The first night was in a small and quite 'tired' room but the staff we excellent and we had a lovely time. The second time we were in a better room and you guys did an amazing job with an event we had in your dining room.

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