Hotel - Hôtel de la Cité Carcassonne - MGallery By Sofitel
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Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery By Sofitel

Place Auguste Pierre Pont 
11000  CARCASSONNE
FRANCE

Based on 2,373 reviews
AccorHotels Rating Based on 2,373 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,373 reviews

Our guest reviews for Hôtel de la Cité Carcassonne - MGallery By Sofitel

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Robert Couples - 18/09/2017
« Robert »

Lovely room, very good customer service

AccorHotels certified review
Bronwyn Friends - 18/09/2017
« Great staff and an overall fabulous experience. »

The first night was in a small and quite 'tired' room but the staff we excellent and we had a lovely time. The second time we were in a better room and you guys did an amazing job with an event we had in your dining room.

AccorHotels certified review
Robert Couples - 17/09/2017
« Good service and excellent food in a spectacular situation. »

This was our fist visit. Our room was comfortable. Breakfast was served with a warm welcome and had an excellent choice of fresh fruit and bread. I would not give the bacon five stars however it was under cooked to our taste. Eggs could be cooked to order. The evening meal was outstanding and supported by a good selection of wine. We would recommend the hotel.

AccorHotels certified review
Peter Families - 17/09/2017
« Best hotel in Carcassonne »

Being given the best room and superb treatment, I must say - job well done.

AccorHotels certified review
Anonymous Couples - 16/09/2017
« Miss »

The location is stunning. The rooms were dated and the bed was terrible-uneven, uncomfortable...not what you'd expect from a 5 star hotel.

AccorHotels certified review
Liza G. Solo - 13/09/2017
« Spendid »

Excellent serviced by all the staff, hotel is magnificent, food is superb and location is great. Overall, it is a certified 5 star hotel in a medieval town. I will definitely come back.

AccorHotels certified review
Christine T. Couples - 12/09/2017
« Phenomenal hotel with the best overall experience we had in France. »

All hotel staff were incredibly kind, professional, and helpful. Our stay was nothing short of excellent.

AccorHotels certified review
Myra S. Couples - 07/09/2017
« Fantastic Hotel »

We loved the hotel, this trip to France was part of our 50th wedding anniversary. Th staff were very professional,gracious & willing to help in every way they could. The setting as unbelievable,right in the citadel,which allowed us to stroll in the evenings. We are looking forward to a return trip to the area and will definitely stay at the hotel.

AccorHotels certified review
Artesian S. Couples - 07/09/2017
« A beautiful hotel in a fabulous location »

Great staff who are extremely helpful. Wonderful location with tremendous views. The only slight downside is the breakfast, still good but not fantastic.

AccorHotels certified review
Armand E. Couples - 06/09/2017
« Magnificent experience »

Wonderful hotel ,excellent service,Beautiful suite,great food recommendations,spa services the best.

AccorHotels certified review
Grant Couples - 05/09/2017
« Excellent service from very professional staff. »

We found that staying in the grand old castle building was a great experience. The level of service was excellent. From the moment that we arrived at the hotel we were made to feel special and nothing was too much trouble for the staff, whenever we required anything.

AccorHotels certified review
Louise Families - 04/09/2017
« Fantastic and beautiful hotel! »

Thank you for your response when the air conditioner failed in our room. The room you moved us to was exceptional and allowed us to enjoy the terrace with our friends. How you managed the situation solidified my enjoyment of my time in Carcassonne.

AccorHotels certified review
Anonymous Couples - 04/09/2017

You clearly advertise that your restaurant is one star Michelin. Michelin says you do not have have one star any longer and this has been for a while. This is false advertising and I feel cheated. The meal at your restaurant was so below a one star Michelin restaurant that I enquired about this. You cheated me and wonder if the authorities allow this type of behaviour

AccorHotels certified review
Leanne Families - 03/09/2017
« Modern Classic in the Cité »

From the very start, to the very end - excellence. All staff treated us with a professional, yet warm and courteous, friendliness and NOTHING was too big - or too small - to be dealt with and with a smooth finesse. The hotel is stunning and so is the food and the service. You made my mother's dream of seeing the Cité come true and I will be back, at some point soon, to spa and soak up the atmosphere, once more. You've put together modernity and timelessness, in an inimitable way. Je vous remercie ;)

AccorHotels certified review
Anonymous Couples - 02/09/2017

We enjoyed the room which was the highlight of the stay .it had a large terrace although this was exposed to people walking on the ramparts staring directly at al the suites Breakfast service was efficient and the overall breakfast was good . Where I feel the service was lacking was in the general and bar areas . Getting a drink ir cocktail on the terace was painfully slow so much so we gave up on one occasion I feel there was a lack of management in lifting the service - staff seemed somewhat disillusioned and this was across the hotel. The pool area whilst ok it was tired and needed a good tidy in certain areas there was a distinct smell of animal - probably cat urine. Many of the loungers were broken with loose wheels and generally unstable . When I first arrived to have a swim many people were lying on the grass on cushion pads not something one would expect from this level of hotel.

AccorHotels certified review
Russell W. Friends - 01/09/2017
« Delightful old hotel. »

Very, very difficult to get to. The advance email from the Concierge was more concerned about what restaurant I wanted to book. It should have contained detailed directions for access to the 'private car park'. We were very fortunate to spot a sign which allowed us to link up with the porter, Pierre.

AccorHotels certified review
Isabelle M. Couples - 30/08/2017
« Unforgettable ! »

I booked the hotel as a romantic week end for my partner's birthday and it was everything I was hoping for and more. The place was beautiful, the location perfect to enjoy the mediaeval city. We had dinner at the restaurant and the food was unbelievably tasty. I booked a massage in the hotel's spa, I was worried because my last massage wasn't good but this one was pure bliss. The masseuse was skilled and made me feel comfortable. This was also perfect. The pool was very nice and peaceful. The room itself was big and the bathroom was huge, the bath so big I didn't resist taking a bath. The bed was the comfiest I had in years! I rated 9 and not 10 because the ac system was outdated and I couldn't figure out how to use it. Also the curtains were stuck it was hard to have them closed properly. But overall the experience was just great, the staff was so caring and nice. I will definitely come back !

AccorHotels certified review
Beth Families - 29/08/2017
« The hotel, breakfast, and location were incredible, however the check in process was not smooth and our room was quite hot. »

We loved the hotel and the location. The team was very friendly, but our room was not ready on time and we had to ask for our luggage three times before it was brought up to the room.. The room was also quite hot, and the air conditioner did not seem to be able to keep up, and a fan was in the room.. We hoped it would cool over night, but it did not. Since we were only staying for 2 nights, we did not ask to change rooms. The staff was very nice, the hotel was beautiful, the location is amazing. However, the check in process was disappointing.

AccorHotels certified review
Al R. Families - 28/08/2017
« Unique experience and setting »

We had a lovely 3 days here before driving back to the UK. The hotel is unique with its medieval setting. The restaurant was excellent. We had the tasting menu which I would thoroughly recommend. The only negative was the arrival procedure which is unique to the hotel. Please read any correspondence before arrival by car.

AccorHotels certified review
Philippe W. Couples - 28/08/2017
« The place to visit and to be »

Fantastic area and great services . As soon as you leave your car , you are under a VIP program . Also , drinks on the park , breakfast were top.

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