Hotel - Hotel de la Cité Carcassonne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de la Cité Carcassonne - MGallery by Sofitel

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4.5/5 1,605 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 209.00 EUR Non member rate
From 198.55 EUR Member's rate Members’ Rate, join while you book
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Check-in from 16h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 15  EUR
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,540 reviews

Our guest reviews for Hotel de la Cité Carcassonne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,605 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bryan Families - 07/12/2017
« Perfect »

The hotel was beautiful as the staff were all outstanding and extremely accommodating. I would love to return again!

AccorHotels certified review
Pau M. Friends - 05/12/2017
« luxurious and well located hotel »

The arrival was spoiled by the car parking arrangements Having previously asked for a lift to the reception for my wife and I's mobility issues the pleasant driver did not seem to know of our disability and just pointed to the many stairs. I also found the lack of electrical sockets in the room for devices disappointing. There were sockets in the room but all utilised for lamps etc and low down. We then had to get on or hands and knees to disconnect a lamp. Modern rooms should have plenty of table height sockets for the numerous electrical devices we bring with us

AccorHotels certified review
Louise Couples - 04/12/2017
« Amazing »

Everything was great, the staff were very helpful. We were upgraded to a nicer room which was a nice surprise

AccorHotels certified review
Clare B. Couples - 03/12/2017
« Great service and comfort »

Everyone there was very helpful and provided a personal service. The hotel is comfortable and elegant and very well situated.

AccorHotels certified review
Andrew F. Couples - 28/11/2017
« Perfect »

The Perfect Hotel We have just returned home after a fabulous 3 night stay in Hotel de la Cite, We went there to celebrate by 50th Birthday and was not disappointed. Carcassone it’s such a beautiful place and the hotel is everything we dreamt of. As soon as we walked through the door the staff were very attentive and welcoming and this carried on through out our stay. The room was fantastic we were upgraded to a Junior suit which was delightful. We ate in the restaurant to celebrate my big day the food was divine a must if you are staying in this hotel the attention to detail is exquisite. We also got engaged which made this holiday even more magical, thank you to everyone at Hotel de la Cite for the birthday card and wonderful dessert wishing me a Happy Birthday and not forgetting the red rose in our room. A truely memorable holiday ♥️

AccorHotels certified review
Anonymous Couples - 27/11/2017
« We liked the stay in spite of some imperfections. »

The stay was good, hotel very charming and staff treatment excellent (5star), however, some elements of the hotel are dated and need an upgrade to meet 5star hotel standard: old and smelly carpets on the corridors and the elevator, disastrous mattresses (a hole under your back) and bad pillows. Otherwise very recommended stay.

AccorHotels certified review
Anonymous Couples - 27/11/2017
« Outstanding Hotel and Food »

We thoroughly enjoyed our stay! The hotel room was lovely, and the meals were incredible!

AccorHotels certified review
Prust Friends - 20/11/2017

Very Pleasant staff and a lovely hotel

AccorHotels certified review
The M. F. A. Couples - 18/11/2017
« Memorable! »

If you want to envision what life was like in medieval times, this is the place to stay! An outstanding venue with helpful staff! The views are breathtaking. Highly recommend this hotel!

AccorHotels certified review
Gc Couples - 17/11/2017
« A beautiful building and a comfortable stay »

Overall very pleasant. Helpful staff and a high standard of service throughout.

AccorHotels certified review
Rick F. Couples - 14/11/2017
« The hotel exceeded my expectations in many ways. »

The entire experience was prefect. The staff was friendly and engaging. The hotel setting was incredible and was its own experience. I wish I would have planned a day to just enjoy the hotel grounds. I guess I now have a reason to return.

AccorHotels certified review
Re Couples - 13/11/2017
« Great hotel in the perfect location »

This is a lovely hotel situated in the former Bishop's Palace inside the walls of 13th century Carcassonne. The staff are very cheerful and helpful (especially Charlotte and Tabata at the front desk) and both the interior and exterior are elegant and impressive -- they make one feel like the lord of the manor!

AccorHotels certified review
Karen S. Solo - 12/11/2017
« I LOVED THIS HOTEL! »

From the moment I arrived it was a 5 star experience. Room was beautiful, bathroom, robe and slippers were fantastic, loved the "turn down" night service and the little box with the chocolate castle. Breakfast was fabulous and the views from my room and the dining room were amazing. Front desk was extremely helpful with accommodating my travel plans and helped with a phone call in French.

AccorHotels certified review
Ant F. Couples - 08/11/2017
« Great city to stay in. »

We came to the hotel from the Mercure in Carcassonne, having had a wonderful stay there. On arrival at check-in we were shown around by someone who, I can only think, was an apprentice or certainly new to the job. We stayed in a garden suite with some fantastic murals around the ceiling. There was no explanation of these. Also, on being shown our bathroom, it turned out to be a 'walk-in' wardrobe. It all felt very rushed and uninformative. The description of the restaurant certainly dissuaded us from dining there and as we were only in Carcassonne to have fine dining, I feel that the hotel missed out there. Overall if I was going to stay in Carcassonne again I would chose the Mercure - and not because of the price.

AccorHotels certified review
Anonymous Couples - 05/11/2017
« Charming hotel with great staff in historic old Cite in Carcassonner »

Great staff, large well appointed rooms, good WIfi. Stayed 3 days explored the Castle, the Chateaux the restaurants on the hill. Wonder place with great breakfast. Transportation to the hotel is awkward requiring either a long uphill walk, or taxi to the base and hotel shuttle to the door. We had a bit of a wait at the bottom of the hotel. While we were a member of the AccorHotels group, the rate we found was less expensive off the Accor site, Asked why and the hotel staff did not know.

AccorHotels certified review
Suzie Couples - 04/11/2017

Beautiful building, wonderful site, Staff all helpful and attentive, door lock took a bit of getting used to but we mastered it eventually. Food at breakfast and in La Barbacane was excellent. We felt very relaxed and hope to be able to come again

AccorHotels certified review
Neil M. Friends - 04/11/2017
« Perfect. »

An Nescafé machine would have been a nice touch.

AccorHotels certified review
Scott Couples - 03/11/2017
« Incredible place »

Had and amazing experience of this great hotel in a historic location.

AccorHotels certified review
Alan J. Couples - 02/11/2017
« all very nice people »

Everything was pleasant

AccorHotels certified review
R’s D. Couples - 01/11/2017
« Wonderful experience »

Room was beautiful, staff very friendly and welcoming. The dining experience was first class.

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