Hotel - Mercure Gerringong Resort
Mercure Hotel Mercure Hotel

Mercure Gerringong Resort

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3.5/5 737 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Massage

Services and practical information

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests.Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with in-room movies, an iPod dock and tea & coffee facilities. Some feature kitchen or kitchenette facilities.

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,556 reviews

Our guest reviews for Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 737 reviews
AccorHotels certified review
Judy R. Couples - 11/11/2017
« Judy R. »

I have to admit to being very disappointed with our experience. The room smelled sickly sweet which meant we opened both windows and the door to let a through breeze remove the odour. The room was large and under utilised the space available. A simple kitchenette could easily have fitted in. Instead the kettle had to be filled from the basin. Rather awkward and unhygienic in my eyes. The bathroom design was shocking. The shower water flowed over the floor making it a safety hazard and obviously gradually rotting the base of the bathroom door. The floor in the shower should have sloped backwards to a plug hole and the shower head was too close to the opening. The shower taps were loose also. We ordered a cheese platter for room service which proved difficult. Three cheese platters and the person on the other end had no idea as to which one we wanted. It did come quickly to our room but did not contain all the things ordered, then to add insult, although quoted as $ 15 we were charged $20. In comparison we had stopped at Traralgon a few nights before in an owner owned motel. It was simple, had comfortable chairs to sit on, provided a complimentary continental breakfast all for a fee of $105. In comparison the Mercure appeared pompous and too large for its boots. I did like the receptionist I dealt with on morning of the 11/11. She was pleasant, efficient and friendly. We will not go back to Gerringong Mercure. The atmosphere was remote and dismissive overall. (My husband Peter adds that the cleaner he met the next morning was a lovely man. He greeted Peter cheerfully) Yours sincerely, Judy R.

TripAdvisor review
Couples - 07/11/2017
« Dissapointing »

The facilities are good, staff very friendly and attentive. However, we booked a romantic get away which included champagne on arrival, two course meal and a massage. Turns out no restaurant booking, no champagne in the room on arrival and massage fully booked. We received a late sitting at the restaurant. The menu was short on GF options. The learning check menu before making a booking and that what's on offer is available, don't assume the hotel will organise the package. We did receive a refund for the massage, was disappointed with the meal and champagne was delivered to the room after advising reception. What's really disappointing is that I expected the Mercure would be better organised.

TripAdvisor review
Couples - 03/11/2017
« A guest »

The room was fine and clean however the resort itself and the grounds was very poor maintained and lots of work needed to tidy and clean it up. The adult pool was full of leaves, dirty and wasn't in a condition to be used .

AccorHotels certified review
Rachel Families - 01/11/2017
« Happy with the overall experience »

2nd stay at hotel, interconnecting rooms were great, mix up with the bed layout but fixed straight away. Office staff were friendly. Buffet bfast was good but think kids under 12 should be free. Large pool was great but the kids pool was very dirty and filled with leaves and patches of bottom was green and light fitting was hanging out. Got our complementary drinks for Accor Plus but bar was closed on Sunday so unable to use them :( We will be back :)

TripAdvisor review
Couples - 25/10/2017
« Great Potential but Average Hotel »

If someone with a good eye for detail got hold of this hotel it would be fabulous. It needs an overhaul. We played tennis and I tripped on the broken grass court, it needs resurfacing. Food at the restaurant average and service was just Ok. We rang reception from our room a couple of times and it rang out or went to message bank.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Angela001255060, Thankyou for taking the time to share your feedback with us. We are so glad you can see the potential in our property. we are currently in the process of resolving these issues mentioned to ensure everything runs smoothly and it is the most enjoyable experience for all of our guests. We hope to see you again so we can show you a true Mercure Gerringong experience

TripAdvisor review
Couples - 17/10/2017
« A few days in Gerringong »

An enjoyable few days staying at the Mercure Gerringong. We had a spacious room on the 3rd level overlooking the tennis count. While the hotel is a little out of the town shopping center and about 15 minute walk to the beach both are worth a visit. It is where it is, not an issue if you are attending by car and is in a good location for driving to various attractions in the area e.g. rain forrests and Kiama blow holes and scenery. We used public transport and enjoyed the walks to and from the railway station, about 30 minutes, although there are buses from Kiama that pick up and drop off at the hotel door. We are both keen walkers and enjoyed the scenic coastal walking in the area which can also be accessed by local transport i.e. train and bus. The restaurant, reception and room service staff were all very friendly and helpful although the restaurant/bar is closed on Sundays and does not open until 6pm on all other days. So if you are desperate for a drink to enjoy in the many excellently provided areas around the hotel take your own although there are tea and coffee making facilities in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Thomas p, Thankyou for the lovely feedback we are so glad you had an enjoyable stay with us. We hope to see you again

AccorHotels certified review
Helen L. Business - 11/10/2017
« Very comfortable »

Stay was good. Everything in room worked well. Property looks tired. Back if bathroom door grubby (room 217). As an Accor plus member I did not receive bottled water, but did receive drink vouchers and Internet.

AccorHotels certified review
Anonymous Families - 08/10/2017
« A little disappointing »

We have stayed in this resort several times before. The staff were very friendly and helpful, and the breakfast was lovely. Unfortunately the cleanliness was not satisfactory. The children wanted to swim but the spa was vert dirty and the pool / adult pool were also in need of a clean. The rooms were not cleaned properly, a little dusty, the carpets did not seem properly vacuumed and worst of all - I cringe saying it - but the toilet was dirty including skid marks. There are also small things that should be looked at updating in the near future such as rusty towel rails (only saying this to bring it to your attention - it didn't effect my opinion) One of my main preferences of a resort is cleanliness, so Im hoping it can be improved. I did mention it to the front desk.

TripAdvisor review
Couples - 08/10/2017
« Great stay for any purpose »

We had a wonderful stay. The place provided everything that we needed and the service was great. The only issue was the location. It is about a 25 minute walk to the train station; 15 minute walk to the bowling club (only place open on a Monday and Tuesday night).

Our hotel has responded to the review
Our hotel has responded to the review

Hi GeoffTes, Thankyou for the lovely feedback. We are so glad you enjoyed your stay and we hope to see you again in the future

AccorHotels certified review
Bruce H. Couples - 22/09/2017

Staff are pleasant and helpful.

AccorHotels certified review
Rhonda Friends - 22/09/2017
« Rooms need to be updated. Beds very comfortable, bathrooms clean plenty of towels etc »

The hotel room needed updating. The bedside lamp did not work. The light needed replacing. We had a court yard, the table needed cleaning and the garden area needed work. The pool area was great as was the restaurant. The menu had plenty of choices and the staff were great.

AccorHotels certified review
Alan P. Couples - 17/09/2017
« reasonable »

hard to open room with door key card,other rooms had samet

AccorHotels certified review
Susan Couples - 17/09/2017

We thoroughly enjoyed our first two nights, but had an unfortunate experience on the third night. Our room was infested with bugs. I know it was due to weather conditions, nevertheless, it meant that we had to spend the evening with no lights on, to prevent more bugs entering our room. We told the staff about it in the morning, and received a call from the manager the following day, apologizing for the bad experience and explaining their inability to control weather conditions, which I understand. As compensation, we were not charged for our breakfasts.

AccorHotels certified review
Ingrid B. Couples - 13/09/2017
« Dirty »

Very dirty room!! -mould in shower -bed head dusty -dirty undies under bed -bedding,sheets and doonas seemed like they had not been washed.

AccorHotels certified review
Michael Families - 08/09/2017
« A great family holiday destination. »

The restaurant for breakfast and dinner was great. Service overall was great. Room was comfortable, full of amenities and well presented. The pool and surrounds were very nice. What I didn't like was the bed. It appeared to be 2 single beds pushed together to make a large one, and while it was a restful bed for sleep it seemed we sank a little into the centre. But not enough to disturb us over a 2 night stay. If we stayed longer I don't know I may have ended up with a little back pain.

AccorHotels certified review
Jenny Couples - 06/09/2017
« Average accommodation »

Mercure at Gerringong situated in a very scenic town, however the accommodation at the Mercure was substandard. The room required better cleaning and a few repair jobs i.e. the bathtub had rust all around the tap connection. The room didn't feel fresh and clean and the dishwasher didn't work. The grounds required lots of tidying up. The breakfast was lukewarm, not nice at all.

AccorHotels certified review
Linda L. Families - 05/09/2017
« Very Relaxing place for a wedding »

such a great place for a wedding, everything there and a 1 minute walk to ceremony and again reception. Breakfast was also amazing

AccorHotels certified review
Joe, W. B. G. I. I. D. H. T. C. U. M. A. P. E. T. I. S. Business - 04/09/2017
« Good place to s. »

Comfortable

AccorHotels certified review
Jan T. Couples - 04/09/2017
« mrs »

Most enjoyable

AccorHotels certified review
Anonymous Friends - 04/09/2017

The Mercure is a comfortable boutique hotel and we enjoyed our stay.

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