Hotel - Mercure Gerringong Resort
Mercure Hotel Mercure Hotel

Mercure Gerringong Resort

3.5/5 833 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests.Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with Foxtel channels, an iPod dock and tea & coffee facilities.

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Telephone
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,940 reviews

Our guest reviews for Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 833 reviews
dbcSydney_Australia Friends getaway - 09/02/2019 TripAdvisor review
« Great fiendly staff »

Had a great stay again in Gerringong. The staff could not have been more friendly and helpful - nothing was too much trouble. The renovated rooms are very nice and comfortable and the adult only pool is a terriffic idea.

Couples - 09/02/2019 TripAdvisor review
« A place to unwind »

My wife & I spent two nights at the Mercure Gerringong to explore the area. The hotel is well located and well appointed. My only disappointment was that at breakfast there is a large array of both tea and coffee, if you wanted a hot chocolate you have to order it and pay extra. Dinner was of the usual high standard as was the staff.

Patrick W. Business - 07/02/2019 AccorHotels certified review
« Best Accommodation in the Shoalhaven! »

very pleasant stay, quite and convenient location with comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Kevin A. Families - 04/02/2019 AccorHotels certified review
« Very basic lack of maintanence. »

Not very happy with the staff in the restaurant, the ladies in there looked like they did not want to be at work the floor in the breakfast area had not been swept so therefore not mopped from the previous day as there were corn flakes and the ends of sugar packets still on the floor. We were the first in there on Sunday morning. The gutters all need replacing,The laundry was out of order, The kids play ground was out of order. We were part of a huge group booking for a wedding and the price we were charged that was supposed to be discounted was way out of proportion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin A., Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sweeta Patel Resort Manager

Alicia Couples - 04/02/2019 AccorHotels certified review
« Check in and out was very pleasant, room was very clean »

When I tried to see if we could check in earlier than 2pm, I was basically told to pay for another night to guarentee it. Disappointing as we were staying here with rooms allocated for our friends wedding, which started at 3pm.. yet we couldn't check in until 2pm. I would have thought they would have allowed for an earlier than normal checkin, so wedding guests could check in, unpack and get ready. Check in and out was lovely (Reneigh was lovely). The buffet breakfast was average - the scrambled eggs looked green and cluggy. The room was clean, the dishwasher broken, but left dishes in sink as instructed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback about of our staff. I will share your comments with Reneigh and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to early check-in, this is one thing which is beyond our control as it is subject to the previous guests check out time. We need a minimum of two hours to turn around the room so we can provide you with a clean and fresh room. I hope you understand this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Gillian Families - 02/02/2019 AccorHotels certified review
« Relaxing and comfortable few days. »

Accommodation was very comfortable and the grounds, pools, gardens and surrounds were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Christine B. Couples - 01/02/2019 AccorHotels certified review
« Relaxing stay in a very well appointed hotel »

We had a short break of 2 nights stay. The facilities and rooms are very good and the hotel is in a lovely area for exploring the many nearby attractions and beaches. We ate in the restaurant for breakfast which was good, except that we find using a coffee pod machine makes a very ordinary cup of coffee and the water is not hot enough for making tea. The staff are helpful and obliging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Suzan Families - 31/01/2019 AccorHotels certified review
« Great for damilies »

Enjoyed our stay especially the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Brodie M. Couples - 31/01/2019 AccorHotels certified review
« Disappointed »

The hotel contacted me prior to arrival and advised that i would need to have $50 for a holding deposit on arrival and it must on a card. This was never explained to me when i called to book the room. This caused distrubrition as i only had cash on me. Then then air con didnt work i had to keep getting up every half hour to turn it on. Because it was after 11pm when we returned from the wedding we were attending I am unable to contact the reception desk. In the end it was so hot we had to sleep with the door open to get some air in the room. We paid $270 for this room and had nothing but dramas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brodie, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The pre-authorization of $50 on the card is our company policy and this is something which almost every hotel industry follows. We have raised the air con issue with our technician to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sweeta Patel Resort Manager

Anonymous Business - 31/01/2019 AccorHotels certified review
« Peaceful retreat to relax within on a busy business trip »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Nick Couples - 30/01/2019 AccorHotels certified review
« Perfect location and first class service. »

A great stay, we are accor members and very much appreciated the upgrade to a balcony room that overlooked the swimming pool. The room was renovated and immaculate. Good variety for the buffet breakfast the following morning. We will be coming back soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Anonymous Families - 29/01/2019 AccorHotels certified review
« Could have been better »

We felt the resort could have been better maintained. The kids park was closed and falling apart. The room Airconditiong was constantly turning off and the room was hot. The back area we had for our room we couldn’t go outside for it’s was overgrown and was not cleaned once and we stayed there for 3 nights and all the tree fallings was constantly being tramped into our room if we tried to go out there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasmin, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem by informing our maintenance and housekeeping team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sweeta Patel Resort Manager

Glyn Couples - 29/01/2019 AccorHotels certified review
« Very good hotel close to Gerringong village centre with excellent pool and restaurant facilities »

We stayed at the hotel to escape the heat of Picton, the hotel exceeded our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Louise B. Couples - 28/01/2019 AccorHotels certified review
« Relaxing »

It was quiet and relaxing pool was good meals Very enjoyable The only negative we had was that the gardens needed attention they were looking a bit tired that Is a shame because well kept gardens always make a place more appealing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Jarr Families - 25/01/2019 AccorHotels certified review
« Mostly positive stay »

Rooms and pool were clean. Staff could have been more attentive, beds were uncomfortable, food was standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your ratings regarding your stay at the Mercure Gerringong Resort and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Anonymous Families - 24/01/2019 AccorHotels certified review
« Underwhelming »

Reception staff were rude and showed no effort to accommodate a request to check in 1hr earlier, despite having gold Accor membership status. I was advised at 1:05pm that there was absolutely no rooms ready/cleaned that were available for check-in, I found that highly unlikely! And in a firm tone of voice, I was also advised check-in is strictly 2pm. Obviously an Accor membership means nothing at this establishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear karen i., Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As much as we are loyal to our Accor Member, I would like to advise you that early check-in is very much subjective to previous gust check out time and we need at least 2 hours to turn around the room. We do not wish to give you a room which is not properly set for your stay. I hope you understand this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sweeta Patel Resort Manager

Wayne Business - 24/01/2019 AccorHotels certified review

Comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Paul F. Couples - 24/01/2019 AccorHotels certified review
« Had a awesome time »

Awesome place and the food was beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Anonymous Families - 23/01/2019 AccorHotels certified review
« Lovely relaxing place. »

Very helpful staff. Room was comfortable. Unfortunately the food at the restaurant was very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to know that you didn't enjoy our restaurant food and will take this up with the Chef to avoid any future disappointment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Linda B. Families - 23/01/2019 AccorHotels certified review
« Satisfactory »

Room was nice,. Pools were a little dirty, but understanding with the amount of trees around. Gardens were unkept, lawns were long and plenty of weeds amongst the pavers. Disappointed restaurant was closed (even though it's peak season) and snack machines were out of order. After a long drive I didn't feel like going out again, so had to settle on snacks from mini bar in room. Breakfast was nice. Staff were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. Your feedback is important to us as we continuously strive to offer better services. Sincerely, Sweeta Patel Resort Manager

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