Hotel - Mercure Gerringong Resort
Mercure Hotel Mercure Hotel

Mercure Gerringong Resort

3.5/5 794 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests.Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with Foxtel channels, an iPod dock and tea & coffee facilities.

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Telephone
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,772 reviews

Our guest reviews for Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 794 reviews
Ally Couples - 14/08/2018 AccorHotels certified review
« Great customer service »

Very nice staff, always have a lovely smile. Nice and clean room.

Lisa Couples - 14/08/2018 AccorHotels certified review
« Good! »

Clean rooms, friendly staff :)

Pam R. Couples - 13/08/2018 AccorHotels certified review
« As expected »

All good - except problems with air conditioning and unable to log on to wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team engineering team in regards to the air conditioner and Wifi so they can rectify that. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Sweeta Patel Resort Manager

Anonymous Friends - 06/08/2018 AccorHotels certified review
« Fine, wasn't amazing or terrible. »

I was under whelmed with the room considering how much it cost. We looked onto a fence with overgrown weeds and rubbish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly, Thank you for providing us with constructive feedback and for giving us the opportunity to review our service standards and improve. I am so sorry we let you down. Sincerely, Sweeta Patel Resort Manager

Gillian P. Couples - 05/08/2018 AccorHotels certified review

Very good, helpful staff, large clean spacious rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Rebecca D. Couples - 30/07/2018 AccorHotels certified review

The rooms were lovely but the service was poor. Not enough staff. The restaurant closed early for dinner and the bar closed early too. Then there was no hot food in the buffet and onmy one girl on the floor. Very dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for taking the time to share your feedback. We appreciate all feedback both positive and constructive. Please accept our sincerest apologies that your stay was not up to the standards we wish to provide for our guests. Your feedback gave us the opportunity to review our service standards and improve. I am so sorry we let you down. We hope to have the opportunity to show you a true Mercure Gerringong experience. kind regards Mercure Gerringong Sincerely, Sweeta Patel Resort Manager

Eleanor. B. Couples - 30/07/2018 AccorHotels certified review
« A good restful wedding break »

Really loved the upgrade A very comfortable bed seeing I have a rotator cuff tear lovely soft towels and very obliging staff on check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eleanor, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Pamela A. Couples - 28/07/2018 AccorHotels certified review
« Stay at the Mecure »

Payed for three Queen Superior - got one room with two singles

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. Please accept my apologies for the incorrect bedding configuration. We could have definitely given you a room with triple sharing on the spot if this issue was raised on the check-in date itself and rectified our mistake. Thank you again for sharing your experience, and we hope to have another opportunity from you to serve better in near future. Sincerely, Sweeta Patel Resort Manager

Marcelle Families - 25/07/2018 AccorHotels certified review
« Good »

Checkin service was fantastic! Staff was helpful & professional. Our rooms were ready earlier than expected as we had a wedding to attend at 12.30. I really appreciated that. Breakfast service was disappointing. No one around to guide us & then later told we were sitting at table meant for dinner. Waited 20 minutes for scrambled eggs. Lot of training needed there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelle, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am glad to knwo the accommodation and customer service was great, however, please accept my apologies for the breakfast experience you had. I will surely update our Restaurant Manager so we can review our training manual. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Sweeta Patel Resort Manager

Soe I. Families - 24/07/2018 AccorHotels certified review
« Overnight Bonus »

I had a good time so as my mother. We are happy with the cleanliness and quietness. More of that was our bonus which was the waitress at Bella restaurant when we were having our breakfast. She did an excellent services so wonderful, so nice and she keep smiling. We are happy because of her. Kindly Soe I. and mum

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soeharmini, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Kate Couples - 23/07/2018 AccorHotels certified review
« Wonderful Resort Stay »

We had a wonderful stay and wish it was longer than 1 night. We were attending a wedding nearby and your staff kindly let us check in early. The location is very quiet and allowed us a peaceful nights sleep. Breakfast the next morning terrific with plenty of choices to suit everyone. We look forward to coming back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Sean G. Families - 22/07/2018 AccorHotels certified review
« Nice place to stay »

Relaxing nice place to stay. Just wish pool was heated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in summers so you can enjoy our swimming pool. Sincerely, Sweeta Patel Resort Manager

Michael Business - 22/07/2018 AccorHotels certified review
« Amazing »

Again Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and staying with us again and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Kathleen Families - 21/07/2018 AccorHotels certified review
« Joy »

Reception/restaurant staff very accommodating and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Gerard Business - 20/07/2018 AccorHotels certified review
« Always enjoyable. »

Fast becoming my favourite Accor property!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard, Thank you for the amazing review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in your one of the favorite hotels. Sincerely, Sweeta Patel Resort Manager

Anonymous Families - 19/07/2018 AccorHotels certified review
« Enjoyable stay with friendly staff members »

The staff were very friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Matt A. Business - 19/07/2018 AccorHotels certified review
« A very enjoyable exerience »

I enjoyed my stay at the Mercure Gerringong recently. I would prefer to stay in a room with a small table so I can complete my work taks on my laptop. Apart from that the experience was very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in our refurbed resort. Sincerely, Sweeta Patel Resort Manager

Marg Couples - 18/07/2018 AccorHotels certified review
« Welcome break »

Excellent interaction with Mercure staff on all levels, that is , during booking, on reception, at breakfast and upon leaving. Clean, ungraded room. Good view. Excellent breakfast. Unfortunately, restaurant not opened on Sunday evening and no room service for meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, Thank you for the great review of our hotel, we are glad that you enjoyed your stay and received the utmost customer service which we always wish to provide to our guests. Sorry about the restaurant being closed on Sunday and we do advertise this heavily everywhere. We hope to see you again very soon. Sincerely, Sweeta Patel Resort Manager

Sharon Families - 17/07/2018 AccorHotels certified review
« Ideal getaway »

Our 3rd stay here since May'18 as had a medical specialist in Kiama.Beautiful location and well priced comfy beds.Friendly and welcoming staff.Recieved in the mail my teen's mobile charger that he must of left in the room without even asking. Close to Kiama and surrounds we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sweeta Patel Resort Manager

Eve Families - 16/07/2018 AccorHotels certified review
« Wonderful »

Whenever we stay at Mercure Gerringong we thoroughly enjoy it. We love the location and the view from the balcony, the pool and tennis facilities. There are a couple of points I would like to make however: 1) each year we go to Gerringong and we like stay in the same room. Though I appreciate that it is an above average room, the rate differentiation between a normal room and the superior room in off season is far too great. 2) I appreciate this year that we got two drink vouchers due our loyalty but as a family who do not drink very much perhaps an alternative option would have been a small fruit bowl in our room or a spa / beauty treatment or complimentary children’s breakfast? 3) Food at breakfast time could be further improved by showcasing some local produce. 4) Reception on our arrival and departure was very good greeted with a warm smile but if we are addressed by our names and made to feel as we are regulars as we are once to twice a year it would make the experience even greater especially as my sons feel that it is a home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eve, We very much appreciate you for taking out time and sharing your experience with us. At Mercure Gerringong, we always strive to offer the utmost service to all of our guests and please accept my apologies as your expectations didn't match. We are highly thankful to our regular and loyal guests for their continued support and would like to offer you a complimentary upgrade to our balcony Room and 2 breakfast on your next stay. This offer is valid for 6 months and please call in-house reservations and mention this email to redeem offer. We hope to see you soon again at Mercure Gerringong! Sincerely, Sweeta Patel Resort Manager

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