Hotel - Mercure Gerringong Resort
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Mercure Hotel

Mercure Gerringong Resort

1 Fern Street 
2534  GERRINGONG
AUSTRALIA

709 reviews
TripAdvisor Rating Based on 709 reviews
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Check-in from 14h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests.Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with in-room movies, an iPod dock and tea & coffee facilities. Some feature kitchen or kitchenette facilities.

  • 52 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,505 reviews

Our guest reviews for Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 709 reviews
AccorHotels certified review
Anonymous Couples - 10/07/2017
« Very frustrating  »

My husband and I were up pretty much all night, there seemed to be bed bugs and we were getting bitten all night. Was very frustrating.

AccorHotels certified review
Roslyn Friends - 05/07/2017
« Wonderful relaxing stay »

Everything was of a high standard; happy and helpful staff; great restaurant; generous breakfast buffet

AccorHotels certified review
Robert E. Couples - 04/07/2017
« Wonderful food experience. »

The highlight is always Jacinda's wonderful, creative food! The staff is always pleasant, both in the Hotel and Dining Room.

AccorHotels certified review
Natalia Families - 04/07/2017

The property itself is quiet nice for the star rating and the brand. What lets it down is the level of customer service.

AccorHotels certified review
Michelle Families - 01/07/2017
« Mrs Rickie  »

Reception great Room great Restaurant average to poor Very noisy patrons next door could not sleep at all

AccorHotels certified review
Brooke Couples - 30/06/2017
« Comfy stay »

Got a great deal through the Accor website, room and bed were comfy! A bit weird how the bed head moved separate to the bed, so when you rolled over in your sleep it banged on the wall! Good kitchen and bathroom facilities, our room opened up to look over the tennis court/garden party/pool and hills in the background which was nice. Pleasant staff in reception, easy check in and check out. Love the 11am check out!

AccorHotels certified review
Lisa O. Families - 27/06/2017
« Utterly disappointed and lots of room for improvement! »

A family weekend away at Gerringong Mercure was most disappointing. After putting much thought into where we would like to celebrate our daughters 4th Birthday and also my partners birthday, it was such a terrible experience. We booked High Tea and this was great with a very friendly young lady serving us. Food was good and no complaints. I also booked a spa treatment - Massage for my finance for his birthday, this was great also, the ladies were very friendly and offered a pleasant spa treatment. But all positives really ends there. Put into 211 suite and the room was not clean in bathroom and broken curtains, Wooden veneer shelves were peeling off and looked terrible for such a regarded Motel- Resort. I have traveled the world and thought this would except-able for a $100 dollar room but not over $320 room. While my partner went for spa treatment, I ran a bubble bath for my daughter and while turning the taps off, the large Pole/Shower head fell landing on my daughters head, right on the tip of her head. After settling my daughter to finish her bath, I then sat down on top of toilet and the hole top and seat slid straight off and i was on the ground. Reminding.... I had been in the room for 10 mins. Rang reception for a maintenance man, in which he was prompt but loosely fitting the shower head-pole back up on wall and placing the hole lid of toilet back on. I could see this recurring and ending in more pain or injury, i asked to be moved to another room. Not a problem to be moved and did so too 213 upstairs. Got to that room and again not the cleanest for an expensive room or high standard you would expect from Mercure. The room had tiny cockroaches in around kitchen, dishwasher looked like it had not been cleaned for over a year and the balcony was flithy. But the the bathroom was in working order and a clean bed to sleep in. We were going to have dinner at Bella Char restaurant but after 2 hours of dealing with extremely poor quality of room conditions, we decided to spend our money else where. Breakfast was great and while paying that morning at reception we made comments to receptionist of these disappointing room standards and suggested that it wasn't good enough for the money we spent. We were simply shrugged off with the comment " We are currently working on each room one by one"! As it looked like a quite winter weekend and that i booked directly months in advance, it would of been appreciated to be put into one of the finished renovated rooms maybe or a discount given for all in- convinces. My partner added that the Resort is in desperate need for an upgrade as we were looking at having a wedding weekend there with a 130 guests in 2018 but this was quickly dismissed by us in the stay and conditions of the place. Not one to normally complain and write reviews on Trip Advisor or Booking.com but this was a terrible experience and I have been contemplating writing a review for over a week now. So thankyou for asking what i thought of my stay in this email. This has effected our future stays at Mercure hotels and I personally have told over 10 different friends and family not to bother staying there. And we know that telling 10 Friends just dosent end there... We were looking forward to this weekend away and saved money for a celebration of birthdays both at spa treatments and restaurants and just the hole weekend to be such a negative experience. Hope this helps. Regards Lisa O'Brien

AccorHotels certified review
Greg P. Families - 27/06/2017
« Great food, poorly run Mercure »

Food was excellent both nights, between the four of us we tried a lot and it was all very good. Breakfast, line up for the one toaster and multiple foods running out before being restocked, the rooms were only half full. First time I have eaten at any accor were the tables were not set and you got your own napkin and cutlery? Booking mistake, I cancelled bookings for one night and rebooked two rooms for two nights. One booking for one night was not cancelled and there was no staff that could help on Thursday or Friday and I was charged for it, it is not ok to make someone wait until the third day to be able to see a manager who is capable of making a decision. The booking cancellation email was resent to reservations@mercuregerringong.com.au and hello@mercuregerringong.com.au twice each, a total of five emails, the manager said they had not received any of them. They eventually found them all in Junk folders. The wintervention booking only included breakfast for the first night, accor plus bookings fixed it up. Both couples have accor plus cards but only one received welcome drinks. One couple was asked to wait at breakfast for five minutes on the second morning because their booking did not indicate included breakfast. There were many spare rooms but we were not offered a room upgrade as per the Gold status rules. Cot was supplied as requested but was made with a double mattress protector and two double bed sheets so it was lop sided and 6 inches thick underneath?? Great food, good facilities, poorly run and managed.

TripAdvisor review
Couples - 26/06/2017
« Mercure Gerringong »

A great Accor hotel in the superb coastal town of Gerringong. The hotel rooms are wonderful and roomy and a good nights sleep is assured. Breakfast was very enjoyable and the restaurant was well appointed and the service quite OK. It has lots of things to do for families and is only about 500 meters to the patrolled beach at Werri Beach or a short drive to Gerroa and seven mile beach. No trip is complete without a trip to the Rugby League Football legend's Cronin's Gerringong Hotel but you really don't have to leave here. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Hi David, Thank you so much for your feedback - we are so glad to hear that you enjoyed your stay with us. Cronins Gerringong Hotel is definitely worth the visit !! We look forward to having you back with us again soon. Regards The team @ Mercure Gerringong

AccorHotels certified review
Anonymous Friends - 25/06/2017
« comfortable, clean and great breakfast »

the lady we met on arrival was ok, not overly friendly, just ok. there were marks in the bathtub where the enamel had come off but overall a very pleasant and comfortable stay.

AccorHotels certified review
Keryl Z. Couples - 23/06/2017
« best hot breakfast, love it but the bed lamp not working & the toilet seat loose, advised the office member »

It's only my second stay but I adore it, the rooms are very clean, the breakfast is the best, such beautifully cooked food and the BEST bircher Muesli I have eaten.From all Accor hotels over the past years, the Novotel and others, never have hot breakfast ( unless it's a special order) its always luke warm and looks scrappy, I don't take the food. I really think it''s the personal touch and not a very bust motel which makes it so special.The staff are very nice at Mecure Gerringong & I look forward to taking my daughter there to experience such a pleasant stay and I recommend this motel to all my friends. Accor your'e tops

AccorHotels certified review
Brian R. N. Couples - 21/06/2017
« Great overnight stay »

This was our second stay at this hotel and a great overnight stay on our way to visit with my in-laws. The staff were very welcoming and helpful. The room was spacious and spotlessly clean. The bed comfy. Great rain shower. Good selection at breakfast. The added bonus that will keep me coming back is the Bella Char Restaurant. Although the service was very slow on the night we had dinner which often can be the case in regional areas the food and presentation was excellent.

AccorHotels certified review
David W. Couples - 21/06/2017
« Mercure Gerringong »

A great place to stay and only a short 500 meters to Werri Beach which generally is patrolled. I think young families would enjoy this spot. We had a good time Breakfast was delicious evening meal (lamb rump) was ordinary. Sometimes just serve it with plain old vegies. Rooms were wonderful and quiet and we will be back. Staff were very friendly and accomodating.

AccorHotels certified review
Frances X. C. T. Friends - 20/06/2017

The Room was satisfactory ...however, we were not made aware that our room was specifically designed for disabilities (Room 330). Our hot water wasn't hot for our showers in the morning. Courtyard was very messy. Reception didn't have right information regarding the Wine Festival or maybe enough information. As I'm sure you are aware ..that is why most ? or quite a number of your guests were there for that purpose over the long weekend. Courtyard was very messy.

AccorHotels certified review
Kerrie Couples - 20/06/2017
« Pleasant, »

This is the fourth time we have stayed with you. It is always a joy to see the beautiful gardens improve each visit, your hard work certainly is paying off. The staff are always friendly. Disappointied with enquiries made prior to our visit with your continental breakfast. Advised could get 50% off being a club member however upon arrival I enquired and was informed as we were not paying members we couldn't get the discount. I then telephoned the Club to see how we become paying members and was informed there is no such thing as a paying member, so your receptionist doesn't know her products and we missed out on a wonderful breakfast. It was also noted on our previous stay it was not recorded with the Club to get us points. So we hope this time our stay is. We will be back

AccorHotels certified review
Nancy C. Friends - 20/06/2017
« Very enjoyable stay  »

My husband and I stayed at the Mercure Gerringong with two other couples and we enjoyed it. There were just a couple of things that I think needed feedback. We stayed the Sunday of the Long weekend, we went to the Food and Wine Festival at Crooked River Wines and we were amazed that your hotel does not provide a shuttle service for that particular weekend as there was six of us and had to wait for another cab to drop off 4 people and come back and pick up the other couple. The maxi cabs were not available til later in the day. Another thing was the complimentary drinks voucher provided to the Accor members we only got 1 per couple, we have been to other Accor Hotels and they have always provided drinks vouchers for two people, the member and their partner. Apart from that the service and food at the restaurant was excellent. Thank You

AccorHotels certified review
Kerri H. Couples - 20/06/2017
« Great room, great food »

We had a great time and loved the large room. After dinner our key didn't work which was disappointing, this was due to the card being near my phone.

AccorHotels certified review
Catharine O. Families - 16/06/2017
« Good »

Nice property, nice lay out, sadly restaurant had no fish available at dinner - chicken was very nice though - we took up the winter dinner promotion - v good value! There were no eggs (other than scrambled) available at breakfast because they had run out after long weekend - staff v friendly - room 325 was borderline adequate - quite tired actually could do with a refurb - water pressure in shower was terrible

AccorHotels certified review
Mitchell Couples - 14/06/2017
« Stay at Mercure Gerrringong - Queens Birthday Long Weekend »

Room was too noisy. Room attendants forgot to make up our room, only done after we enquired at reception at 3.45pm. Breakfast was poor quality. Dinner at Bella Char was good quality food but the waitress forgot part of our order.

AccorHotels certified review
Anonymous Families - 14/06/2017
« Solid stay »

Room was clean spacious and bed comfortable.

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