Sails in the Desert - A member of Pullman Hotels

This pretty resort slightly misses the mark. The elevator malfunctioned on the way to our room. There was a critically missed wakeup call. There were little bits of litter in the hallway area not picked up for days. The room telephone was unusable.

Great accommodation with attentive and professional staff. The resort was excellent and the food very good. The facilities were excellent and well maintained. I would recommend it to anyone wanting to stay at Yalara.

Odd that public areas looked fine and room was OK, but exterior of accommodation block looked like a council estate. Not important to me, but it rather punctures the idea of a luxury resort. AIr conditioning in the room was pretty feeble. Cold if you stood directly under the aircon unit, but away from there it was getting quite warm even in mid October. Food in Desert Sands seemed better than at Sails. Baggage took a long time to arrive at room, presumably because lots of people arrive at same time. Staff were Ok. Five stars for Meenakshi at check in / concierge. Alert, friendly, intelligent and helpful. Well worth hanging on to. I give an average score for value given the remote location. In a city the value would be poor.

We really loved our time at Yulara. Accor has a really great setup here with accommodation & meal selections being 2nd to none. We stayed at Sails but ate at Desert Garden, Sails and the town centre - highly recommend the buffet at sails. The rooms have been upgraded except the bathrooms are a little tired. We found the staff to be excellent and looking to make a difference to your stay. We had a small issue that was resolved with a quick chat. Definitely a recommended for me.

As a member of Accor group we assumed that the Sails resort would honour the discount privileges of the club We had verified we were Accor members and they had our card number on file (we booked through Accor) but it was not until check out that we were told they do not honour the discount food and beverage for breakfast only the dinner or lobby cafe Had we had known we would have had breakfast in the cafe‼️ We were very annoyed to only be told this after the event and annoyed with Accor for allowing different protocols in their group with no advance notice

Sails in the dessert is a low rise hotel that is part of the Yalara Resort. Staying at the resort includes transport to and from the airport as well as access to the free resort shuttle. Very friendly staff and well presented common areas add to the appeal. Rooms are spacious and offer a lounge area as well as a desk and a balcony. Bathrooms are a little dated and could present access issues as the shower is over the bath. Main access to the rooms is via stairs, there is a lift but this is a little out of the way. Pool is heated but not warm enough to swim when we stayed. Lovely buffet breakfast and good range f light meals offered in the casual eating areas. Hotel is a little pricey but there's not much competition out there. We really enjoyed our stay and would be happy to recommend this hotel.

Excellent hotel with friendly staff. My only negative comment would be the temperature of the water in the pool - it was freezing, even my kids were reluctant to swim. The rooms were lovely and comfortable.

Room was spacious and well maintained. Great breakfast! The guest laundry was unexpected but a real plus and a nice touch. Rooms were ready earlier than guaranteed which helped. This hotel is under common ownership with three other facilities at Ayres Rock and we scheduled our trip to stay here. We were very pleased.

Let me be straight, it was a fantastic hotel. The room was lively, swimming area and snacks at the bar was top notch and breakfast was very close to perfect. There is one tribe in the bathroom that whoever paired the taps with the sinks needs to be fired. There is not bough room to get your hands underneath. Stupid design error. The biggest issue was by far that we know there is much insect life in Aus. At 10pm the area from hotel to the rooms was full of beatles and some got into the hotel. Still understandable. But the inside of the hotel when walking to the rooms after breakfast was still full of bead insects. I mean full. Considering many people get up early to look at sun rising at Ayers Rock, this is totally unacceptable. This should have been cleared up before 6am, before breakfast opens and not after late breakfast. Manager needs to address this.

We stayed 3 nights at Sails in the Desert Hotel. We really should have stayed 5 as we loved every minute of it! 3 days is the absolute minimum. We experienced the Sounds of Silence dinner (a must), a sunrise tour and base walk of Uluru & a sunrise tour & Valley of the winds hike at Kata Tjuta. We would have liked another day to rest & enjoy the resorts facilities & perhaps even added on another tour! Put it on your bucket list!

Unfortunately the hotel is showing its age and does not live up to a four star rating. There was also a water problem and when anyone rang to enquire the guest services failed to answer. Very disappointing

We stayed at Sails in order to attend the Field of Lights installation and the associated dinner. Extremely lucky with the weather which made the trip even more memorable. The staff were great. Breakfast excellent and a light dinner at the bar area good value. I think we were lucky to have a small view of Uluru as I don't think many rooms have this view. The hotel seems to be very well maintained but there ar some areas that need a little attention. Car parking is a problem as the car park closest to the hotel is very small but two other areas close-by can be used. Overall a great trip made even better with the accommodation.

Perfect location for viewing both Uluru and Kata Tjuta. For its location in the middle of practically nowhere, this hotel was very comfortable. The interiors were impressive with touches of Anangu art as decoration. Our terrace room was very comfortable and had a lovely terrace overlooking the gardens and pool but we were unable to use it as the weather was unexpectedly overcast and rainy with thunderstorms. There is no longer fine dining available on the property, just a buffet restaurant and an adjacent area for lighter meals and drinks. The property exterior seems dated and is not as attractive with ugly metal fence-like grating around the periphery of the rear of accommodation buildings.

The place is getting tired. Many young and indifferent staff at reception. Not good value I'm afraid. A lack of choice in this location seems to mean poor value, poorly trained staff and a lack of care

We arrived for 2 nights and had requested an upgrade which was not provided, the reception area and restaurant was too hot (an issue with the heating system for our entire stay). We were unable to use our Accor card for breakfast yet if we booked at another site breakfast was included for a lesser price than we paid for accommodation only. Our bed spread cover was ripped and there were ants in the room and the bed.