Sails in the Desert - A member of Pullman Hotels 5 stars

It's easy to forget just how remote this location is. With that in mind, the quality of the hotel and the standard of the service was very good. We did have a few hiccups along the way, but only minor and nothing that would stop us from coming back or recommending the hotel. Jesus helped to sort out our issues in the Restaurant. Harry was in training and polite and helpful. All the staff we met were very pleasant,

We stayed here over the Easter weekend so needless to say the hotel and the resort complex itself was extremely busy. That being said our check-in was quick and easy and the staff really helpful. As platinum Accor members we were advised on check-in that our breakfast would be included for our stay and advised which restaurants throughout the complex acknowledged our membership for dining. As we have experienced at different hotels, "the left hand didn't seem to know what the right hand was doing" and we had issues at breakfast with the restaurant staff not acknowledging our membership. This was resolved but only after we went and spoke to the manager on duty. We also experienced dining issues due to "black out" periods. We have no issue with this however (i) at check-in this was not pointed out to us and we could have easily been made aware and saved a lot of time and embarrassment; and (ii) at Walpa they displayed signs advising to show your membership before booking, which we did and were still not told that the card would not be accepted. Our difficulties were acknowledged by the staff and manager however, it would have been far simpler for all had there been a sign at the check-in counter to let members know and the actual sign at the bar be removed. Our room was on the 3rd floor and the elevator was out of service at our end of the hotel. Thankfully as we were only staying 4 nights we were able to manage our luggage up the stairs. The room itself was spacious, neat and tidy however we felt that the bathrooms were outdated and need modernising. There is a good range at breakfast however not enough space where you have to wait for egg dishes whilst other guests are trying to access areas of the buffet. We had meals at the bar restaurant and at the Desert in the Gardens hotel. The restaurant at the hotel had no al a carte menu and we found the prices expensive. We prearranged our own activities however at check-in we were offered various activities and advised of the free local activities offered throughout the complex. Again acknowledging it was Easter, parking was available but limited. We had to park across the road in a dirt car park initially and at another time down near the complex centre. We enjoyed our stay however in our opinion, it's not what we expect for 5 star accommodation. Although nothing to do with the hotel, fly nets are a must for your visit to the red centre!

Sails in the Desert is a lovely resort contained in a group of hotels and camping grounds that are part of the one group. The staff are excellent, and the food and wine excellent. The bathrooms need to be updated as they appear to be original from the 1980s. The resort is a bit pricey for what you get, but the location is sensational. You can see Uluru from the resort's lookout.

We stayed here for 4 nights! Great location. Shops and restaurants all close by. Hotel restaurant very good. Great pool area. Hotel gardens kept well and look great! Overall service very good! Reception staff all excellent. Room large and well maintained. If I had to comment on any negative the only thing I can add is the room was beginning to look a 'little tired'. There was black mold on the tiles in our bath / shower and the carpet was well worn in some spots! But these were minor things, overall the hotel was great and I'd recommend it!

We stayed at Sails in the Desert Hotel for 4 nights. Upon arriving we were greeted by the friendly and efficient reception staff. We have to mention Justin's very helpful service. His attention to our needs was exceptional. Our room was spacious and contained everything we needed. Plenty of lighting and a full length mirror (lacking in many Accor hotels).Bathroom needed a bit of attention as it was looking dated, a plug that didn't fit the bathtub and not as clean as we would expect for a Pullman Resort. We were provided with extra bath towels which were thick and soft. Our room (on the top floor) was pleasantly quiet.The bed was comfortable - not firm but not soft. The light meals at the Walpa Lobby bar were great, but the one night we dined in Ilkuri Restaurant was pleasant but the food wasn't anything to rave about. The wait staff were attentive and friendly though. The one biggest disappointment with this Resort, as a Accor Member, is that our membership card wasn't accepted for breakfast. The first time this has ever happened in all our years as members. And the charge for breakfast is $44 per person! There is no way most couples would eat $88 worth of food for breakfast. Avoid the over-priced breakfast here and walk the short distance to the little village where there are several Cafes. Overall a pleasant stay thanks to the attentive staff. Avoid the main restaurant though.

No better place to stay in Yulara than Sails................. Enjoy and explore Uluru from the comfort and style of this resort. Restaurant and bar offer great meals and the omelette's at breakfast are the best. Thanks again to all the amazing and friendly staff that took great care of all our needs. Thanks again

This was our 2nd trip to Sails (our first was 15 years ago). I was pleasantly surprised to see how well maintained the property was after all these years. Bathrooms were newly renovated when we visited last time - the same bathrooms looking a little dated now. Shower curtain and having to step into bath to shower are a bit yesterday! Staff, spacious rooms, fluffy towels and crisp linens all very luxurious, Lack of a moisturiser/body lotion in rooms was unexpected for 5 Star hotel. Pool area looked inviting but the icy cold water was a shock when you dived in. Pool heating and a gym would push this resort into the true 5 Star category. Ate at Walpa Bar and found this excellent for a relaxed meal. As we are not buffet types did not try breakfast or dinner at the restaurant - high prices and style of dining not ideal for a large family. Make sure you book experiences prior to arriving as some of the experiences we were interested in were already booked out when I attempted to book 6 weeks earlier. Sunrise camel trio and Sounds of silence Dinne excellent. Walk through field of lights was overrated - we were unable to book star pass which may have made field of lights a more positive experience. The cheaper options of Hiking around rock and Olga’s, and driving to sunset car park were the best experiences of them all!

We had an actie 6 day self drive trip taking in Alice Springs and surrounding canyons/gorges, Rainbow Valley, Kings Canyon and then 3 days at Sails in the Desert to finish off and spend time at Uluru/ Kata Tjuta. It was a perfect way to enjoy some comfort, great food and still have easy access to such wonderful landscapes and walks

Sails was the perfect base to visit all the iconic places of Uluru. The rooms were comfortable and relaxing. The service from reception, restaurant to room staff was friendly and efficient. The Sails resort was large, facilities great and enough pool chairs and lounges for everyone.

Can’t fault the Pullman, great staff, great service and the rooms, while dated were better than average. The food was also high quality especially the buffet breakfast and drinks were very well priced considering the location.

This pretty resort slightly misses the mark. The elevator malfunctioned on the way to our room. There was a critically missed wakeup call. There were little bits of litter in the hallway area not picked up for days. The room telephone was unusable.

Great accommodation with attentive and professional staff. The resort was excellent and the food very good. The facilities were excellent and well maintained. I would recommend it to anyone wanting to stay at Yalara.

Odd that public areas looked fine and room was OK, but exterior of accommodation block looked like a council estate. Not important to me, but it rather punctures the idea of a luxury resort. AIr conditioning in the room was pretty feeble. Cold if you stood directly under the aircon unit, but away from there it was getting quite warm even in mid October. Food in Desert Sands seemed better than at Sails. Baggage took a long time to arrive at room, presumably because lots of people arrive at same time. Staff were Ok. Five stars for Meenakshi at check in / concierge. Alert, friendly, intelligent and helpful. Well worth hanging on to. I give an average score for value given the remote location. In a city the value would be poor.

We really loved our time at Yulara. Accor has a really great setup here with accommodation & meal selections being 2nd to none. We stayed at Sails but ate at Desert Garden, Sails and the town centre - highly recommend the buffet at sails. The rooms have been upgraded except the bathrooms are a little tired. We found the staff to be excellent and looking to make a difference to your stay. We had a small issue that was resolved with a quick chat. Definitely a recommended for me.

As a member of Accor group we assumed that the Sails resort would honour the discount privileges of the club We had verified we were Accor members and they had our card number on file (we booked through Accor) but it was not until check out that we were told they do not honour the discount food and beverage for breakfast only the dinner or lobby cafe Had we had known we would have had breakfast in the cafe‼️ We were very annoyed to only be told this after the event and annoyed with Accor for allowing different protocols in their group with no advance notice