Hotel - Desert Gardens a member of Novotel Hotels
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Novotel Hotel

Desert Gardens a member of Novotel Hotels Hotel

Yulara Drive  Ayers Rock 
0872  YULARA
AUSTRALIA

2,867 reviews
TripAdvisor Rating Based on 2,867 reviews
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Check-in from 15h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool (Nearby)
  • Massage  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • CONELLAN AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool (Nearby)
  • Massage  (Nearby)
  • Babysitting on request
  • Tennis (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Standard Rooms are set throughout the gardens of the hotel. Deluxe Rooms face toward the vast desert landscape. Rooms feature either a balcony or courtyard area. All rooms have air-conditioning, movies on demand, minibar and bathrobes are provided.Deluxe Rock View Rooms offer private panoramic views of Uluru (Ayers Rock) and feature a verandah from which to soak in the sights and sounds of the Red Centre. Rooms feature two double beds or one king bed.

  • 218 rooms
  • 218 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Crib on request
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 160 reviews

Our guest reviews for Desert Gardens a member of Novotel Hotels

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,867 reviews
TripAdvisor review
Vincent Y Couples - 05/04/2017
« Best location to stay in order to enjoy the Yulara National Park »

In order to enjoy the best of the National Park you have to stay within the resort as most of the tours will either very early in the morning or finish later in the evening. There are only a couple of good quality hotels available in the resort and Desert Garden is one of them. One of the activity shall not be missed is the sound of silence dinner. It shall definitely be a memorable evening.

TripAdvisor review
Family - 04/02/2017
« As expected »

It was a unique experience. My only beef was that we had to wait over three hours for the room which I feel could have been logistically managed more efficiently given that there must be guests departing on the morning flight we came in on so not every room becomes available only at 3 pm.

TripAdvisor review
Friends getaway - 10/01/2017
« Aircond »

Aircond in the room was not working properly made the stayed a bit uncomfortable especially during hot summer weather. The technician couldn't fix it. Being offered either to change to a different room or being provided with a standing fan. We chose a standing fan instead since we just going to stay there for one night only.

TripAdvisor review
Couples - 24/05/2016
« One night away »

Stayed at Desert Gardens for one night had a room with a view of Uluru was very expensive but worth it sat on balcony in the afternoon amazing view again had breakfast on the balcony only complaint bed should have been on other side of the room so you could sit up in bed and enjoy the view. main reason for visit was to go to Field of Lights absolutely amazing!!!!!

TripAdvisor review
Couples - 07/05/2016
« Expensive for what it is »

We had a three night break at this hotel I was aprehenssive after reading reviews on this site. We arrived to find our room not ready we were told to go for a walk and come back in an hour this we did our room was ready at 3.45pm we were told that out luggage would be delivered in 10 mins as we had a long walk to our room, 2 hours later after two phone calls we got our luggage. The following two days we had our room cleaned a 30 second flick we had to ask reception for clean towels and tea/coffee we made our own bed, at $288 per night without breakfast I do not expect to have to ask for clean towels and make my own bed. The room was good and clean we ate in the restaurant and the food was good, the staff were friendly and eager to please,housekeeping is an area of concern they appear to be under pressure I cannot understand why management has not picked up on this. During our stay we went on three trips Sounds of silence dinner,Walk round the rock at sunrise,and a trip to the Olgas all memorable in different ways I hope this review helps.

TripAdvisor review
Couples - 23/04/2016
« A lot of money for what? »

The excuse of being remote just doesn't cut it for me... This was very expensive and some basics were missing such as our room being almost filled by TWO queen beds and yet no desk or writing area and just one chair... I didn't book a room for swinging couples and I expected to be able to sit down with my wife during the non-sleeping times - I also expected to be able to book a table at the restaurant for dinner but this 400 something hotel had about 30 tables available for dinner at any one time... It was about a 400 metre walk from the car park to our room - luckily we had no rain and our luggage has quad wheels - when we could not get a meal at Desert Gardens, we went to Sails at the other end of the Yulara resort complex and paid $70 each for the buffet and about $45 extra each for special dishes. A French couple sitting next to us remarked how expensive Ayers Rock was - and we all know what prices are like in France... Value for money??? - No. For a resort that is about 15kms away from the attraction and probably not many rooms with a view of it, we would not return

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ian Thank you for your feedback regarding your recent stay at Desert Gardens. We are sorry to read that your stay was not at the standard you were expecting and I regret that we were unable to assist you with your concerns during your stay. The demand for twin beds is very high at Desert Gardens and as a result most rooms are configured in this way however I am sorry for the inconvenience caused to you and that the balcony furniture was not adequate for your requirements. We are very pleased to offer porters to assist with luggage and again I do apologise if you were not aware of this service. We do regret that Arnguli Grill was fully booked upon your request due to our high occupancy however we would like to re-assure you that we also offer an additional all day dining option at the Bunya Bar along with a range of restaurants and cafes throughout the resort. Providing a good value experience is of the highest priority to us and while unfortunately freight costs are indeed high to our remote locations we are truly disappointed that we were unable to meet your expectation. We hope that you were still able to enjoy exploring the Uluru-Kata Tjuta National Park. Kind Regards Peter White General Manager Desert Gardens Hotel

TripAdvisor review
Friends getaway - 07/04/2016
« Novotel Ayers Rock »

Nicely renovated room. Could do with a little space/desk to be able to do some work. Front desk staff are very friendly and helpful, and good to see staffs are from different background to cater for all the tourists that stay there. A lot of the exterior lights not working and bulbs need replacing. Pretty dark in some part when getting to room at night. Booked a table for 6 for dinner at the restaurant, and when we turned up, staff informed me there were no booking and to wait at the bar till they have a table. Went back after 25 minutes to see what's happening and informed another staff at the desk the situation. She found the booking and we were seated within 5 minutes. Maybe staff need to be a bit more attentive/thorough when checking bookings/availability. Had issues with TV reception. Rang reception and was informed it was the weather. It was still the same the next day. Got the maintenance guy and they found the cause. It wasn't the weather!!! One of the glass had a chip and crack and was placed back in the room after the room has been cleaned. Found dried insects in the room, which I expect being in the desert, and left it on the carpet where it can be vacuumed. It was still there when we got back that night. Maybe a bit more attention to details doesn't go astray. Perhaps staff training needs updating? The shuttle bus between hotels is very handy and convenient. Overall, a good place to stay.

TripAdvisor review
Friends getaway - 27/01/2016
« Super location »

Desert Gardens Hotel is located at the heart of the desert. Therefore, it is very convenient to reach Uluru and sacred places. It was a nice experience for all of us. We enjoyed the sun set and the rise of the sun.

TripAdvisor review
John Anthony S Couples - 17/10/2015
« Good Stay overall. »

Check in was fast and efficient with unswerving smiles to every strange question that was fired at the staff. Once I got to the head of the cue I was booked in and directed to my room very quickly. I got hopelessly lost but through no fault of anyone except myself. Its a large, sprawled out motel. My room overlooked the rock. The building itself looked a bit tired but it is exposed to some extreme weather. Everything worked in the room and aircon coped well. The bed was great. Breakfast was typical accor fare and was good for the price. The gardens were nice to walk around and the pool looked inviting. There was plenty of parking. Check out was fast and friendly. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Hi John Anthony S Thank you for taking the time to share your feedback regarding your stay at Desert Gardens. I was so pleased to read that you enjoyed your time at Ayers Rock Resort. It was our pleasure to have you as a guest and we thank you for choosing to visit this beautiful part of Australia. Kind Regards Peter White General Manager Desert Gardens Hotel

TripAdvisor review
Barrysassine Couples - 30/08/2015
« average stay. pricey »

Accor seems to run all the properties around the ayers rock resort. So they charge whatever they want. Room was average but and pricey but you really don't have a chose. Breakfast and dinner was Also very pricey and the transport that was offered to get to ayres rock.

TripAdvisor review
Snuggelpuff Couples - 21/08/2015
« welcome to hotel extortion »

Well, much like Disneyland a rock in the outback is reason enough to extort money from its guests. I will say that the final given room was nice,although thank god as a Gold member I got the mountain view upgrade free rather then paying for what was view of one third of Ayers. Staff are surely nice and accommodating but light years away from handling Accor premium guests, not knowing at all the privileges bestoved. Anyways, regular 4 star standard to Tokyo prices, breakfast is 38 lovely Dollys a head, which makes even Sofitel in Sydney fall behind on its 32$. As the whole resort evolves around a highly elaborate monopoly of Voyages resort there is zilch you can do about it....even the employees are too scared to mention it. Then there is the wondrous question why oh why do we have a pool that is not heated? There are two pools at the whole site, why make one heated and the other ice cold? It should come as no surprise that temperature every night drops to zero so water gets chilling. So let ALL the guests walk from one hotel, a mile to another to jump in that pool and then walk back again. I will say though, how expensive the Sounds of silence dinner now was, it was a lovely treat and well worth the visit. Just kill the monopoly of Voyages and let the free market have its go like in the rest of the world and I am sure it would benefit tourism.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Snuggelpuff. Thank you for taking the time to review Desert Gardens. We were sorry to read that your were not completely satisfied with your experience and we would like to take this opportunity to assure you that the satisfaction of our guests is our highest priority, and providing a good value experience is at the core. Ayers Rock Resort is owned by the Indigenous Land Corporation (ILC) and the purpose of the ILC is to deliver social, cultural, environmental and economic benefits to Indigenous people in Australia. As a result at Ayers Rock Resort we have developed the National Indigenous Training Academy in order to build and sustain an Indigenous workforce through training and employment. Unfortunately the operational costs of supply chain transport to a remote resort like ours are significantly higher than those of hotels based in or near major cities. However, operating as one resort, we are able to achieve economies of scale that would be unlikely to be achieved if the hotels operated independently. Please accept our apologies for the lack of knowledge regarding your Accor benefits. I agree that this is not the service you should expect as a Gold Member and it has certainly been raised as an area of improvement for the future. Kind Regards Peter White General Manager Desert Gardens Hotel

TripAdvisor review
Silvana R Family - 24/07/2015
« A very good hotel, but very expensive »

There's not too many hotel options in the area, just the ones of Accor complex, and the prices are almost the same. The hotel is cozy and the place very beautiful, but nothing the justify this expensive rate.

TripAdvisor review
Couples - 22/06/2015
« relaxing surroundings »

We enjoyed our comfortable room and courtyard with it's nice view to the pool area. The staff were always polite and helpful and we especially enjoyed our dining experience. The food and service by Florian was excellent.

TripAdvisor review
randg20152015 Couples - 21/05/2015
« Uluru view »

The rooms were spacious, clean and roomy. The bathroom was well provisioned. We had a good view of Uluru. The food was good and well priced with our Advantage Plus card. The staff were polite and helpful and the link between the hotel staff and the tours was well co-ordinated. The Sounds of Silence dinner was well organised and fun.

TripAdvisor review
Family - 05/04/2015
« Trip to the outback »

Team We absolutely loved our stay. Friendly staff great location. Some suggestions add a guest compendium to the room on the facilities available for guest. On our last night we discovered a laundry and ice machine by accident. These are fantastic services so don't forget to tell guests how and where they can be accessed Just a small opinion on the room. Make sure the verandas are swept clean

TripAdvisor review
Couples - 25/03/2015
« Great place to stay - highly recommended »

The facilities, people & food were all just great! The check in process was quick and smooth, room ready very quickly and the resort's facilities were all clean & tidy. We thoroughly enjoyed the resort.

TripAdvisor review
ger842015 Friends getaway - 15/01/2015
« Far from 4 stars »

There aren't many options in Yulara, but Accor had a sale, which made the Desert Gardens hotel only around $200USD a night (I've seen it as high as $400 per night in the past). How this hotel passes as a 4 star hotel is beyond me. Even though I got an upgraded room, it felt like a prison. Yes, I woke up with a cockroach crawling down my face, but that is to be expected when you're in the Outback. The main issue with me was the lack of indifferent service from most the staff. We had to move rooms because the cooling system in our first room didn't work. They moved us to a second room, in which the cooling system worked at first, then it stopped working again at 2AM in the morning. By that point, it wasn't even worth it to move, since the check-out time is at 10AM. When we mentioned the room conditions when we checked out, the staff seemed indifferent at best and couldn't even offer an apology.

TripAdvisor review
Ajay G Family - 05/01/2015
« Going to Uluru, Stay at the Sails »

This is the best of the Ayers Rock resort properties at Uluru - both this resort and the great Monolith are worth the visit. The staff were nice, though the sales staff I communicated with by email were a bit friendlier than the on-site staff, everyone here is good, helpful. This resort does a great job of making you comfortable in the desert where temperatures can reach and exceed 100 degrees.

TripAdvisor review
JandSTravels Friends getaway - 05/01/2015
« Below Novotel standards »

Expensive and old hotel. Need refreshment, touristic place, staff not at expected level. Would suggest to visit Ayers Rock but not sleep in this touristic hotel. Only one day is needed to visit Ayers Rock, then leave on the evening if possible to avoid being catch by this touristic trap.

TripAdvisor review
CJHLPH Couples - 10/09/2014
« Not very clear »

Desert Gardens is a decent place to stay, very much unchanged from last visit 15 years ago. Unfortunately the pool just as cold as was then. 3-4 days a perfect stay in a great part of the world. Outback Pioneer the place to eat, drink & be entertained in the evening, the shuttle bus fantastic. Whats confusing is the seemingly variable "benefit" of the advantage plus card. Seems to be 25% in some restaurants when standard benefit it is 50%. Needs to be made clear by establishments and accor. Overall a great trip.

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