Novotel Makassar Grand Shayla Hotel 4 stars

TripAdvisor rating 4.5/5 758 reviews
Novotel Makassar Grand Shayla
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+ 18 Services
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Room 1

Number of guests
Children's age
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

SUPERIOR - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

EXECUTIVE - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

EXECUTIVE - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

BUSINESS SUITE

  • Max. number of persons: 3
  • Area: From 91
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

PRESIDENTIAL SUITE

  • Max. number of persons: 4
  • Area: From 204
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Apartment Suite

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,335 reviews

tripadvisor

TripAdvisor Rating 4.5/5

758 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Problems from the start

Customer review rating 4.3/5

Anonymous Business - 12/09/2019 AccorHotels review

1. Booked a double room hotel tried to give me twin room! 2. Staff kept asking to see my Accor Plus card. I have a Le Club Platinum Card not a Accor Plus. Was asked in total 4 times. I even got called in my room to return to the reception to show my card. 3. Was refused a beer as my complimentary drink although it did not say that this was exempt on the voucher! 4. Asked at reception and emailed hotel to email a copy of my receipt, never received email had to take away a paper copy! 5. Water in shower cold! 3.

Dear Mr. Gary H., Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the unpleasant experience about treatment from our Front Desk Staff about the receipt, bed configuration and for asking member card many times. For the welcome drink, we have taken noted very well to ensure every guest will know that we provide Non Alcoholic drink and has modified our welcome drink voucher and put the information on it. We will ensure same issue will not happen in your next stay We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager

Too many mosquitos in the room and super slow respond from the staff

Customer review rating 4.3/5

Moehammad I. Business - 06/09/2019 AccorHotels review

Been asking the mosquitos spray at the first day, staff only says sorry and didnt send anything to my room.

Dear Mr.Mohammad I., First of all, we would like to thanks for taking time to tell us about your experience at Novotel Makassar Grand Shayla. It is only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service that we provide to our valued guests. We do apologize that your experience didn’t meet your expectation, please allow me to express my sincerest apologies regarding slow responded from our staff. also we regret that u had unpleasant experience about mosquitos in the room. An action has been taken to ensure same issue will not happen in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Front Office Manager

Better than expected

Customer review rating 4.3/5

Philippe V. Business - 03/09/2019 AccorHotels review

Good location , good price, good service, very good breakfast , clean and comfortable.

Dear Mr Philippe V, Thank you for being our Guest and for sharing your experience with us. We really appreciate your feedback and very pleased to know that you enjoyed your overall stay at our Hotel. I believe learning about the high praise given to them will encouraged them to keep providing only the best service for all guest. We will be looking forward to welcoming you back in the near future. Always feel welcome at Novotel Makassar Grand Shayla. Regards, Front Office Manager

Generally pleasant

Customer review rating 4.3/5

Anonymous Business - 02/09/2019 AccorHotels review

The battery of the safe in the room was gone, which was only negative thing that I found.

Dear Mr. Uno Genta, Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the battery inthe safety box that was getting low.We will ensure same issue will not happen in your next stay . We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager

Extremely satisfied

Customer review rating 4.3/5

Rudolf P. Business - 02/09/2019 AccorHotels review

Comfortable

Dear Mr. Rudolf Matheis P., Greetings from Novotel Makassar Grand Shayla! Thank you for being our Guest and for sharing your experience with us. We really appreciate your feedback and very pleased to know that you enjoyed your stay at our Hotel. I will be sure to pass your comment our r team members. I believe learning about the high praise given to them will encouraged them to keep providing only the best service for all guest. We will be looking forward to welcoming you back in the near future. Always feel welcome at Novotel Makassar Grand Shayla. Regards, Front Office Manager

Nice place too take a break

Customer review rating 4.3/5

Ardhika Families - 28/08/2019 AccorHotels review

The room was nice, the sercices were perfect, I also tried the pool and it was clean. Unfortunately, the shower was broken and the waterways at the shower room wasn't good (flooded) at room 819

Dear Mr. Ardhika, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the defect about shower and water, please accept our sincerest apologize. Action has been taken to fix it and avoid same issue happen anymore Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Recomended to stay

Customer review rating 4.3/5

Anonymous Business - 28/08/2019 AccorHotels review

Well, iam so satisfied with the hotel, i like the room that makes me comfortable to sleep, the facility like bar, pool,etc. the location is not really near the beach but it’s not a big deal for me while public transportation was easy to find. Breakfast is perfect i like the menu (i cant mention it). Very kind staff and friendly, they all give greeting to the guest.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

toto

Customer review rating 4.3/5

Toto Business - 28/08/2019 AccorHotels review

satisfied.. clean. Friendly. Responsive, best menu for breakfast

Dear Mr. Sudaryanto, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

great

Customer review rating 4.3/5

Bk Business - 28/08/2019 AccorHotels review

i got less smile at check-in service while others gave better, include the securities

Dear Mr. Kristiawan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, please accept our sincerest apologize regarding less smile from our Front Office Team. We will do action to ensure all of the staff give smile and service sincerely from the heart. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Enjoy Makassar

Customer review rating 4.3/5

Ikhwan I. Business - 28/08/2019 AccorHotels review

everything was fine except your lazy engineering staff, too lazy to check what happened in my room.

Dear Mr. Ikhwan I., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your dissatisfaction about Enginnering Team, it has been taken noted very well, and rest assure the action will be taken for improvement and ensure the same issue will not happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Mr

Customer review rating 4.3/5

Kunto Business - 27/08/2019 AccorHotels review

Nice

Dear Kunto Binawan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Satisfied

Customer review rating 4.3/5

Hang T. Friends - 25/08/2019 AccorHotels review

Friendly hotel..good services.

Dear Mr. Hang T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

I like the atmosphere of the room no.441 (beautiful scenery and clean)

Customer review rating 4.3/5

Jaury S. Business - 23/08/2019 AccorHotels review

Good enough overall, it would be better if you add 24-hour lounge facilities or entertaintment...

Dear Mr. Jaury s., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Mashudi Business - 23/08/2019 AccorHotels review

WONDERFULL SERVICE

Dear Mr. Mashudi, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Abit dissapointed

Customer review rating 4.3/5

Asther Business - 21/08/2019 AccorHotels review

No hot shower, just a warm shower Breakfast at 9 pm already finish but very slow to refill the food Coridor long way to room has parfume, and im alergic to that artificial smells

Dear Mr. Asther, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 21/08/2019 AccorHotels review

it was ok, your pillows are quite uncomfortable as they are hard as a rock

Dear Mr. Sheriff Salahudeen, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Mr

Customer review rating 4.3/5

Rudie N. Families - 20/08/2019 AccorHotels review

The breakfast is so bad on the second day.. The time was 09.00 am... And most of the food is already finished... And i ask the waiter... She said.. Already finishedand not to be add more again...

Dear Mr. Rudie N., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Comfort

Customer review rating 4.3/5

Daniel H. Business - 17/08/2019 AccorHotels review

Nice lobby

Dear Mr. Daniel h., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Preferred hotel for business and leisure

Customer review rating 4.3/5

Marlinggom Couples - 17/08/2019 AccorHotels review

Strategic location, 10-15 minutes walking distance to Losari beach, Restaurants and coffee shops. Nice room and amenities, breakfast good.

Dear Mr. S Marlinggom, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Danny Business - 15/08/2019 AccorHotels review

room was clean and comfy, food was delicious, but the shower water flow is to slow.

Dear Mr. Danny Pradana, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
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