Hotel - Novotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Hotel

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4.5/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Breakfast
  • Thalassotherapy centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 260 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,190 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 427 reviews
AccorHotels certified review
Cindy Business - 20/11/2017
« Room great but food could be better »

Weirdly I ended up with someone's used sock in my room. Breakfast food was always cold. Room was nice.

AccorHotels certified review
Nelson G. J. Business - 20/11/2017
« Generally satisfactory as the hotel is quite new, while the location is excellent. »

It was satisfactory but could be better should staff could be more responsive to guest requests. During my whole stay I've waited for iron and board to be delivered. I once was surprised returning one evening and no towels on the rack. Phone line wasn't working and had to be repaired. No one responds to request for wake-up call.

AccorHotels certified review
Ida R. Business - 20/11/2017
« Overall is good but still some improvement on amenities and others »

Overall it was good, but still need to make a call to reception for some missing amenities and there is one day that bath mad was not provided, which is very critical to avoid slippery floor. Hotel should always have a check list what is a standard things that should be in each room.

AccorHotels certified review
Alexander K. Business - 19/11/2017
« Good hotel fot business and leisure »

It was a good staying in Novotel Makassar, I stayed for following an event and also sightseeing the city.

AccorHotels certified review
Mo Business - 14/11/2017
« Good experience overall »

Room was comfortable and pleasant. Foyer lively. Except for breakfast, the food at the restaurant does not do Indonesian cuisine justice.

AccorHotels certified review
Hendra U. Business - 12/11/2017
« Good location , located in city central »

Everything are great, only need to improve the sanitary system in shower room.

AccorHotels certified review
D. Business - 08/11/2017
« Good »

The room is very clean and big enough strategic location

AccorHotels certified review
Kukuh Business - 07/11/2017
« Nice atmosphere »

just one night but 1st priority when I transit in Makasar. Food is good, room ambiance are good, receptionist also helpfull

AccorHotels certified review
A. S. Business - 06/11/2017
« Good location and good food »

Overall I am satisfied staying here but unfortunately my AccorPlus card was not accepted because I booked this hotel by travel agent.

AccorHotels certified review
Yanti Business - 06/11/2017
« Nice hotel, environment, staff »

Good hospitality service.

AccorHotels certified review
James Business - 05/11/2017
« Not up to the expected standard »

Facilities were good, but there was a general lack of attention to detail and engagement of staff compared to similar hotels in this chain. Some examples: very limited alcoholic drinks selection in main bar (beer and wine, no gin and tonic two nights in a row), broken light fitting in room, guests not shown to tables for buffet breakfast (resulting in table "ambushing" by other guests)

AccorHotels certified review
Boy M. B. Solo - 05/11/2017
« I was enjoing when staying in this hotel »

its was great experience. However, as I have to go to the air port in early morning, about 4 o'clock WITa, I couldn't enjoy the breakfast. I didn't know, is the breakfast is ready at that time?

AccorHotels certified review
R. Business - 31/10/2017
« Enjoyable »

It was nice and the staff are very warm. However, just 1 note on improvement: the fridge in the room is not cold enough, so I cant put My breastmilk there. So I ask a favour that it cab be stored in the fridge at the FnB. They said it's broken too, so they put it in the chiller only. How is it possible for such an internasional Accor hotel chain?

AccorHotels certified review
Roossusilo Couples - 31/10/2017
« Friendly stmosphete »

accommodative, responsive serbice

AccorHotels certified review
Ayyamani J. Business - 31/10/2017
« Pleasant staff »

Clean room and facilities

AccorHotels certified review
S. Families - 31/10/2017
« Nice and modern »

Good job Novotel makassar, friendly staff, beautiful hotels with spacy rooms, so exited with the big tablet at the lobby, you can get all information from this device, and surprise to see imac at the lobby for free use, login to wifi little bit difficult, but after you success to connect, the speed was good enough, i think you have change the towel with new one.

AccorHotels certified review
E. D. N. Business - 31/10/2017
« Very enjoyable and satisfied »

Very enjoyable and satisfied

AccorHotels certified review
Yuniar W. Business - 28/10/2017
« Nice room »

I choose novotel because i know the reputation, and novotel makassar was good in room design and breakfast menu , but not on the check in process, at that moment i was check in for 5 people, there are 2 desk reception open but only one person take care of us, and its takes more than 25 minutes. And when i ( only me) check out the reception forgot to give me the receipt after i give him cash money . Need improvement

AccorHotels certified review
Budi P. S. S. A. M. C. Business - 27/10/2017
« Feeling comfortable at the hotel »

From the beginning till back home to Jakarta, I received great service from the hotel. thank you for making me feeling like home.

AccorHotels certified review
Abshir A. Business - 26/10/2017
« Very pleasant! »

Very convenient location. Good service. Pleasant stay. I'd recommend and come back as a cumsorer should I return to Makassar.

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