Hotel - Novotel Makassar Grand Shayla
Novotel Hotel Novotel Hotel

Novotel Makassar Grand Shayla Hotel

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4.5/5 454 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 235 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,289 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 454 reviews
AccorHotels certified review
Anda T. Business - 08/02/2018
« Very good »

Clean room, comfort and nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adiputra Putu Anda T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Herry S. Business - 07/02/2018

The facilities were good and i felt comfortable at Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herry S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Anonymous Business - 03/02/2018
« Wonderful hotel »

I had a very lovely stay at your hotel. Sadly I was only there for one night, but I would definitely recommend as a great place to stay in the city. Super clean room, lovely staff and tasty food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hollie T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Manager

AccorHotels certified review
Harry H. Business - 30/01/2018
« location »

novotel makassar my fav hotel if i had a business there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Lucy Solo - 23/01/2018
« SUPER AWESOME!!!! »

i have a wonderful stay. the staff are super friendly and fulfill my request. looking forward to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy Eflyna Mohd Firdaus We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Brandon Business - 15/01/2018
« Clean, Comfortable, Friendly staff »

Like any other Novotel, rooms are great and comparable with mainstream hotels like Le Meridien, Marriott, etc. And since it's relatively new, i really think it could be better than some of those hotels. 2 Thumbs up. Downside was that the breakfast had several fried dishes like chicken/ fish which weren't that good. The fresh fried eggs and croissant corner was the saving grace in that segment. Would definitely choose Novotel on my next work visit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon Yi Heng L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Anggowi Business - 14/01/2018
« Great »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angono W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
U. Business - 14/01/2018
« Good services »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear U., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Dibya B. Business - 08/01/2018
« it was an "Okay" experienced »

I often visit Makassar and last week actually my first time stayed at Novotel, compared with others, Novotel has better room and environment, the only thing that need to be improved is the swimming pool, too bad the pool looks dirty , i'm going to Makassar again within 2 weeks, and Novotel will be my first priority for stay, regards Dibya B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dibya Berni, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Andhika P. A. Families - 04/01/2018
« Best place for family vacation »

I always stay in Novotel Makassar everytime I visit makassar with my family. The hotel have complete facility for my children to spend the day and it's close to everywhere if we would spend the day outside the hotel. The best of it is they have large room and big sofa so i dont need to pay for extra bed. The restaurant service it's very nice, i dont need to lay extra for my children breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andhika Prasaja Arief, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Anonymous Business - 03/01/2018
« Good clean hotel. Attentive and polite staff. »

Good stay. Room was clean and tidy. Good facilities in the hotel. Rooms need an iron and ironing board for business travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
S. Families - 02/01/2018
« Must improve cleanness »

The hotel officer is polite. Everything is good, but must improve cleanness. The pillow have odor and the water is turbidity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofyan , We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially regarding the cleanliness of our room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Herry S. Business - 01/01/2018
« in overall the service was very good and the room facilities and cleanlines are good standard. »

I have good experience and very enjoyable during my stay at the novotel Hotel makasar. I always using Accor hotel group for my Accomodation either Iam travelling for business or Holiday. Iam member of Le Club Accorhotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hery S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and thank you for being our Loyalty Member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Alf Families - 31/12/2017
« Overall OK »

It was nice experience.. but, I was disappointed with the house keeping officer. I stayed 2 nights, but the trash in the bathroom had not been cleaned. That’s all, the rest is quite satisfaction. Thank you :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfira Chandra W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team especially about our Housekeeping quality, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Roy S. Couples - 27/12/2017
« Trip in makassar »

Overall its great to stay at this hotel, but just a littlebit problems with the balcony for main entrance, too much water under the main entrance while rain, make floor slippery and a littlebit wet for clothes. But beside that, all here just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy s., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Irene T. Families - 23/12/2017
« A very pleasant stay experience at the Novotel Makassar »

I stayed 2 nights in 4 rooms with my family. The staff are very friendly and really try to accommodate our needs. overall the hotel is very clean and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Widi G. Business - 22/12/2017
« Nice services and strategic location »

Overall the hotel service is satisfied, but I had a bit of uncomfortable experience when I had booked a non-smoking type for my co-workers, and we had given the credit card number as a guarantee, but upon check in the non smoking room was not available. I expect the hotel to be consistent, if at the time of booking, it should be realized. Although my friend is late check in, at least the hotel try to communicate to make sure my friend will stay or not, and not suddenly changed room type, only because there are other guests who want to check in. About the change of booking type of room, made me uncomfortable with my colleague.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Widyantoro G., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies caused of the availability of the Non Smoking room on that day was not available. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
H. Business - 18/12/2017
« so many basic needs that couldnt meet our expectation »

The AC not working so well The refrigerator not cool enough for the klapertart, coz my friend give me a goody bag The hairdyer not working After asking for assistant twice, they came bringing hairdyer We are running the workshop at the ballroom, the AC not working so well and the lunch not really good, the noodle is very dry, the vegie and everything not good taste... (so soory for the broken English)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chyntia / H. H., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Andrina Couples - 17/12/2017
« I lost my training pants »

I hung my training pants in the bathroom, that was the first day i check in the hotel. The next morning, my room was being cleaned up. And when I got back to my room, being ready for exercise, i realized that my training pants was gone. I called the house keeping, but they just said "we'll be looking for it" but that's it, just that. My training pants is not coming back. I don't know how you interviewing you staff, i assume that one of your staff is a kleptomania. Please be more serious about this. And I don't want to spend night in your place anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrina R., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Waode N. F. Solo - 17/12/2017
« Satisfied »

I really love the bathroom, the bedroom quitely spacious for me, the food is yummy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wa Ode Nurul f., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. On behalf of team i would like to thank you for the kind star rating and great comment, really appreciate.I was delighted to read that you enjoyed our room and our food during your stay with us, it is our priority to maintain quality of service at all level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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