Hotel - Novotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Hotel

4.5/5 522 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 1,448 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 522 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Indra A. Business - 17/07/2018 AccorHotels certified review
« Warm greeting and pleasant place »

The location of the hotel at the center of city. The room was so clean and the staff was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Riza Business - 16/07/2018 AccorHotels certified review
« Good »

Tidy and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Safriza S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ibrahim Business - 15/07/2018 AccorHotels certified review
« Wonderful »

Very enjoy and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim Tangdi R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Chris H. G. Business - 13/07/2018 AccorHotels certified review
« Nice Hotel »

Nice hotel and clean... Staff is helpful... Only little thing : Breakfast, need little improvement (type and taste).

Ario M. -. C. I. Business - 11/07/2018 AccorHotels certified review
« Overall service was fine »

For a frequent guest, I think a welcome simple fruit basket will be much preferable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ario M., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the advices about Fruit Basket for Frequent Guest, We will ensure it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

David T. Business - 10/07/2018 AccorHotels certified review
« a great hotel to stay in makassar »

Very satisfy with the location and the ambiance of the hotel. Great services and having a nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear David t., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

P. Solo - 10/07/2018 AccorHotels certified review
« Excellent staff, especially at front counter. »

The location was perfect for me. The facilities were well maintained and the hotels rating is correct. The staff were very easy to talk to, they answered all my questions in excellent English and assisted me to learn Bahasa Indonesian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goyen P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Raja D. N. Business - 08/07/2018 AccorHotels certified review
« Makassar »

It was a late night checked in for me as I arrived quite late from Jakarta. Fast check in process and good bed just complete my day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raja Darmawan N., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Michael P. Couples - 08/07/2018 AccorHotels certified review
« The worker named Bagas, wow, what s great man, excellent service, and all because of him I will be back. »

The worker named Bagas, wow, what s great man, excellent service, and all because of him I will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Everett P., Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the 5 star rating and great comment, really appreciate. I was delighted to read that you enjoyed our cleanliness and staff friendliness, it is our priority to maintain quality of service at all level. I will pass your positive comment to all of our staff especially to Bagas our Guest Service Attendant, convince that these feedback will encourage all team to continuing and maintain the level of service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

J. N. Business - 06/07/2018 AccorHotels certified review
« Comfortable »

All of facilities that i need was existed very completely and i hope that the management always try to give the best for their customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muh J., Warmest greetings from Novotel Makassar Grand Shayla! Thank you for choosing us during your trip in Makassar. It is a great satisfaction for us to see that you have shared your experience in here and you felt impressed by our staff services. This is our motivation to continue working hard. We cannot wait to welcome you again during your next visit to Makassar Sincerely, Front Office Manager

S. Families - 06/07/2018 AccorHotels certified review
« Nice to stay »

Love this stay, friendly staff, good located. Nice room, and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Susana, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

L. Solo - 06/07/2018 AccorHotels certified review
« Very good »

Very good location near from losari beach, clean, staff and convinience

Our hotel has responded to the review
Our hotel has responded to the review

Dear H Robert L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Couples - 01/07/2018 TripAdvisor review
« Fabulous Stay »

Absolutely delightful time with this Novotel in Makassar last week. From moment of touch-down to time of check out, no time to catch our breath. It has been one great, warm hello to another - from Concierge Supervisor Tamsir to DRD Ivonne and FOM Dinah, to F&B Supervisor Veronika, to Chef Ale. Then, EAM Win breezed along and swept off our feet. Wow, we simply didn't want to go home. GM himself was so cordial and sincere in his welcome. If you are coming to Makassar, and want to sample a slice of what we were given, make it this Novotel Makassar Grand Shayla.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lip Heng Lim, Warmest greetings from Novotel Makassar Grand Shayla! Thank you for choosing us during your trip in Makassar. It is a great satisfaction for us to see that You have shared Your experience in here and You felt impressed by Our staff services. This is Our motivation to continue working hard. We cannot wait to welcome you again during your next visit to Makassar. Sincerely, Front Office Manager

M. Families - 27/06/2018 AccorHotels certified review
« clean and friendly »

the service was okay, people are friendly, the hotel area was clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for choosing to stay at Novotel Makassar Grand Shayla and sharing your positive feedback. It is truly a pleasure knowing that you loved our cleanliness and our staff services during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. Thank you again for sharing your experience. We look forward to your upcoming visit. Sincerely, Front Office Manager

Dessy Families - 25/06/2018 AccorHotels certified review
« The stay was nice »

The staff was very welcome. But had better breakfast in another 3stars hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dessy Christie N., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. However I will take note for your comment regarding our variety breakfast will share with our Kitchen Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Front Office Manager

S. Families - 25/06/2018 AccorHotels certified review
« Excellent stay »

It was excellent to stay at Novotel with my small family. The cleaness of the room is better than before. And i hope Novotel will always maintained it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and thanks for being our loyalty guest. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Manager

Altius Families - 22/06/2018 AccorHotels certified review
« Amazing familly moment »

I brought 4 kids and we were so happy... Everything are good and excellent... We got wonderful quality time... We got Best room, good food and excellent service... Not easy to keep all the kids are on happy...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Altius Yonathan P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Djufri H. Families - 20/06/2018 AccorHotels certified review
« Welcome Staff »

Welcome staff, Nice breakfast, nice lobby, well managed and quiet . Some weakness point that I experienced are : The elevator button outside the lift was hard to use ; The design of the air conditioner was wrong. My room was at the corner, had 2 glass walls, the hot air coming from this glass, so the room was hot in the day time. It should has a grill on ceiling at the top of the glass. Emergency exit in front of room no 1201 couldn't be completely closed. This is a safety issue. some of security officers at the 2nd floor parking area, was lazy. They didn't take a control to the car parked in the area, so some in many cases, the parking area, that should allow 3 cars, but in fact, only occupied by 2 cars. The wifi speed in the room sometimes slow. The pressure of water at the shower area was not constant. Sometimes the pressure wa strong high, but sometimes was very weak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Djufri H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Joshua D. G. Business - 13/06/2018 AccorHotels certified review
« Nice »

It was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua D., Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

Rahel&jan Families - 07/06/2018 AccorHotels certified review
« Great stay »

We booked Junior Suite but when we were arrived, we were told that our room had been upgraded to Apartment, a huge studio apartment without any extra charge. View from the room is incredible, we had both sunrise and sunset in the room. Special thanks to Mba Wana who helped to arrange our booking. We had a free access to sky lounge that was so great for us so we can have a private breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahel Bernad L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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