Novotel Makassar Grand Shayla Hotel 4 stars

TripAdvisor rating 4.5/5 802 reviews
Novotel Makassar Grand Shayla
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+ 18 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

SUPERIOR - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

EXECUTIVE - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

EXECUTIVE - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

BUSINESS SUITE

  • Max. number of persons: 3
  • Area: From 91
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

PRESIDENTIAL SUITE

  • Max. number of persons: 4
  • Area: From 204
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Apartment Suite

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,399 reviews

tripadvisor

TripAdvisor Rating 4.5/5

802 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and very good location

Customer review rating 4.3/5

Tony Business - 11/10/2019 AccorHotels review

I think Nice to stay at Novitel Makassar Grand Shayla, with comfortable quality of bed and nice room facility... also surprice with welcome fruit and peanut disco as delicious lokal snack... i love to stay

Dear Mr. Tony W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Nothing impressive

Customer review rating 4.3/5

Th Business - 10/10/2019 AccorHotels review

Plus: breakfast variety, clean room, complete amenities, has praying mat is a plus, bed is comfortable. Minus: dinning service poor, lack of service management from waitress even for ala carte standard is very low i have to wait more than 1 hour just waiting for beef steak, order ready not FIFO, air con in the room is noisy even with minimum fan speed (1202), smells in bathroom drainage, long queue during check-in and nonone at next desk even they're empty, hotel rate is bit expensive with that kind service.

Dear Mr. Triari Hartasura, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience about dining services, waitress service, defect in the room also the unpleasant experience during registration did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Extremely satisfied

Customer review rating 4.3/5

Indri K. Families - 09/10/2019 AccorHotels review

Stayed at Novotel for 4 nights, had a really wonderful stay. Arrived with early flight from Jakarta and asked for early check-in, the front desk staff processed our request without hassle. The room was fresh n clean. I’m impressed by the hospitality of one of your pool attendance at the swimming pool area named Indra, he was very patience and genuinely nice in handling us.

Dear Ms. Indri Kurniati, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Enjoyable

Customer review rating 4.3/5

Niken Business - 09/10/2019 AccorHotels review

I only stayed for 2 nights. The 2 nights I was there was very enjoyable. I really could rest well after a tiring day. With helpful staff, delicious food, I was happy. And Novotel would definitely be my choice whenever I visit Makassar

Dear Ms. Niken, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Need some improvement

Customer review rating 4.3/5

Randy L. N. Business - 08/10/2019 AccorHotels review

I'm bored with the breakfast menu that is not varied. I saw a teacup that still had lipstick marks. And some glasses still look dirty.

Dear Mr. Randy Leonardus N., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the varitey of breakfast menu, tea cup with lipstick stain also the dirty glasses. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

good

Customer review rating 4.3/5

Yourguest Business - 07/10/2019 AccorHotels review

overall is good

Dear Mr. Rian, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

FO. Alno S.

Customer review rating 4.3/5

Fo. A. S. Business - 05/10/2019 AccorHotels review

Room very clean and Comfortable for rest and felax

Dear Mr. Alno S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good rokm and location

Customer review rating 4.3/5

Nia Business - 03/10/2019 AccorHotels review

+ location +overall room _ the pillow is so hard

Dear Ms. Karunia, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also please accept our sincerest apology regarding the quality of our pillow that did not meet your expectation. We do have selection of pillow and we will be more than happy to change your pillow with softer one if you report to us during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Nice hotel but need upgrading the front desk officers

Customer review rating 4.3/5

Ahmad I. Business - 28/09/2019 AccorHotels review

The hotel is actually very convenient however the receptionists are lacking coordination. I booked drop off to airport for early morning at 4.50 am. I informed the front desk twice, when i checked in and at the afternoon a day before my departure. When I checked out and asked the drop off, the front desk officer told me that my drop off was scheduled at 6.15, on which my flight should have been taking off.

Dear Mr. Ahmad I., We're sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We already check to department concern (concierge) and taking action to fix the problem and prevent future occurrence. Again We do apologize and We appreciate your sharing your concerns,it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Nice hotel & nice local Traditional breakfast

Customer review rating 4.3/5

David T. Business - 26/09/2019 AccorHotels review

Very nice experience, warmed hospitality from all employess and nice bed room and also very nice breakfast

Dear Bpk David t., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and welcome you back to Novotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and thank you for your loyalty. Sincerely, Front Office Manager

Mr

Customer review rating 4.3/5

S. P. Business - 23/09/2019 AccorHotels review

Hot water did not work, and I washed my body with cold (usual) water. I Already requested assistant, but they could not fast fix the problem

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. Please accept our sincerest apology regarding hot water issue happened during your last stay with us and slow respond on that day to fix that issue. We did our best with Team Engineering to fix the problem to ensure that same issue will not happen in your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

not a big problem

Customer review rating 4.3/5

Bok S. Business - 23/09/2019 AccorHotels review

the shower water is not smooth, someone settles (539)

Dear Mr. Bok s., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. Please accept our sincerest apology regarding hot water issue happened during your last stay with us. Please rest assured that we're taking appropriate action with Team Engineering to fix the problem and ensure that same issue will not happen in your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Bad Experience

Customer review rating 4.3/5

Ferry A. Business - 20/09/2019 AccorHotels review

I woke up in the morning and then took a shower, but the hot water is running out. I'm dissapointed because this is Novotel.. the receptionist told me that the water is running out becase my room is on 12 Floor, WTH !

Dear Mr. Ferry A., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations regarding the hot water that did not work during your stay,; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Ms

Customer review rating 4.3/5

Nia K. Business - 18/09/2019 AccorHotels review

All people very friendly and helping

Dear Ms. Nia k., Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Sincerely, Front Office Manager

comfort

Customer review rating 4.3/5

Kiki Families - 16/09/2019 AccorHotels review

very easy checkin, lots of compliment...menu for breakfast really great...overall was ver nice

Dear Ms. Kiki, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good

Customer review rating 4.3/5

Anonymous Families - 16/09/2019 AccorHotels review

Very clean and modern

Dear Mr. Y Limowa, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Problems from the start

Customer review rating 4.3/5

Anonymous Business - 12/09/2019 AccorHotels review

1. Booked a double room hotel tried to give me twin room! 2. Staff kept asking to see my Accor Plus card. I have a Le Club Platinum Card not a Accor Plus. Was asked in total 4 times. I even got called in my room to return to the reception to show my card. 3. Was refused a beer as my complimentary drink although it did not say that this was exempt on the voucher! 4. Asked at reception and emailed hotel to email a copy of my receipt, never received email had to take away a paper copy! 5. Water in shower cold! 3.

Dear Mr. Gary H., Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the unpleasant experience about treatment from our Front Desk Staff about the receipt, bed configuration and for asking member card many times. For the welcome drink, we have taken noted very well to ensure every guest will know that we provide Non Alcoholic drink and has modified our welcome drink voucher and put the information on it. We will ensure same issue will not happen in your next stay We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager

Too many mosquitos in the room and super slow respond from the staff

Customer review rating 4.3/5

Moehammad I. Business - 06/09/2019 AccorHotels review

Been asking the mosquitos spray at the first day, staff only says sorry and didnt send anything to my room.

Dear Mr.Mohammad I., First of all, we would like to thanks for taking time to tell us about your experience at Novotel Makassar Grand Shayla. It is only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service that we provide to our valued guests. We do apologize that your experience didn’t meet your expectation, please allow me to express my sincerest apologies regarding slow responded from our staff. also we regret that u had unpleasant experience about mosquitos in the room. An action has been taken to ensure same issue will not happen in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Front Office Manager

Better than expected

Customer review rating 4.3/5

Philippe V. Business - 03/09/2019 AccorHotels review

Good location , good price, good service, very good breakfast , clean and comfortable.

Dear Mr Philippe V, Thank you for being our Guest and for sharing your experience with us. We really appreciate your feedback and very pleased to know that you enjoyed your overall stay at our Hotel. I believe learning about the high praise given to them will encouraged them to keep providing only the best service for all guest. We will be looking forward to welcoming you back in the near future. Always feel welcome at Novotel Makassar Grand Shayla. Regards, Front Office Manager

Generally pleasant

Customer review rating 4.3/5

Anonymous Business - 02/09/2019 AccorHotels review

The battery of the safe in the room was gone, which was only negative thing that I found.

Dear Mr. Uno Genta, Thank you for taking the time and attention to share with us your impressions during your stay with us. Also please accept our sincerest apology regarding the battery inthe safety box that was getting low.We will ensure same issue will not happen in your next stay . We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Sincerely, Front Office Manager
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