Hotel - Novotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Hotel

4.5/5 551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,521 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 551 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tanjung Business - 15/09/2018 AccorHotels certified review

warm and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanjung P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Riadhi Y. Couples - 13/09/2018 AccorHotels certified review
« beyond expectation »

overall we are really satisfied with the service of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor Riadhi y., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Anonymous Business - 06/09/2018 AccorHotels certified review
« Not satisfied »

The facilities need to be upgraded and we don't get the feeling that it is an international chain. The lounge was closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sivarajah S. , MR. S., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Towy A. Business - 06/09/2018 AccorHotels certified review
« The service was great »

The front desk receptionist was very helpful in telling us about the best culinary places in Makassar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Towy A. , MR. A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

W. Business - 06/09/2018 AccorHotels certified review
« Services »

Best service within Novotel Hotel in Indonesia

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. , MR. W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Goesti A. W. Business - 04/09/2018 AccorHotels certified review
« Friendly Hospitality »

Overall is good The stream shower is to weak/slow...n the water temp is not right. Become hot n cold by itself...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goesti A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Uki W. B. Business - 31/08/2018 AccorHotels certified review
« Hotel with Feels Like Home »

Novotel Makassar really comfort hotel to stay..located at central of Makassar...room is very comfort...food also delicious...view from rooftop wonderful..all the staff really very friendly... One of the GRO Ms. Caca really nice, friendly and helpfull...she help me if i had problem with my room..one day I need to buy something before i leave Makassar ans Ms. Caca guided me where to buy...thank you for your help Ms. Caca... Suggest maybe if 15th floor can be open all the time for one of the hangout place in Makassar with rooftop view will be much better... Overall Novotel Makassar really place to stay and become my 2nd home.... Thank you Novotel Makassar...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uki Wiji B., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Patsy K. Business - 31/08/2018 AccorHotels certified review
« Good »

Reception have smile face and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patsy K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Olivier Business - 29/08/2018 AccorHotels certified review
« Very pleasant stay at a good location »

Very friendly staff, good breakfast and not a complicated menu. This is what can be improved. The staff is very positive minded, and it can be noticed they work well together. Another point of improvement is that they might act a bit clumsy from time to time. Overall I had a very good stay at the Notovel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Anonymous Business - 28/08/2018 AccorHotels certified review
« Excellent »

service and facilities are quite good, very satisfying with clean rooms and beautiful views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Bayu A. F. Business - 27/08/2018 AccorHotels certified review
« novotel was a nice place to stay for any occasion »

great customer service, clean and comfy room, much variety for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bayu Arya D., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Yuwono Business - 24/08/2018 AccorHotels certified review
« Great service, niceocation »

Novotel is my first preference hotel in Makassar. Strayegically located an provides excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuwono S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Euis R. Business - 23/08/2018 AccorHotels certified review
« Good »

he room nice, but it will be better if the breakfast more variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Euis R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Zalinah Families - 21/08/2018 AccorHotels certified review
« Happy »

The food should varies... it almost the same menu everyday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zalinah A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the food that need more varietis, we have been pass it to related department and will do improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Zaldi Families - 21/08/2018 AccorHotels certified review
« excellence »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. Rizaldi, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Iam1966 Families - 20/08/2018 AccorHotels certified review
« Perfect service for our holidays »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 01 Irham A. , MR. A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Anonymous Business - 20/08/2018 AccorHotels certified review
« Good »

It will be better if the wifi connection is stable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choon Hua Jordan L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Erdi Business - 20/08/2018 AccorHotels certified review
« Nice stay »

Clean room, nice staff, delish breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erdi K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Anonymous Business - 18/08/2018 AccorHotels certified review
« Great experience »

I enjoyed the facility of Novotel Makassar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sukma Tin A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Sean Couples - 13/08/2018 AccorHotels certified review
« Excellent »

Very nice, pleasant stay, comfortable room and welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean Q., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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