Hotel - Novotel Makassar Grand Shayla
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Novotel Hotel

Novotel Makassar Grand Shayla Hotel

Jalan Charil Anwar N 28  South Sulawesi 
90115  MAKASSAR
INDONESIA

416 reviews
TripAdvisor Rating Based on 416 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 260 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,083 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 416 reviews
AccorHotels certified review
Susy P. Business - 16/09/2017

Need repair of toilet. Need improvement of food (breakfast), quality and type

AccorHotels certified review
Benny W. Business - 14/09/2017
« Very good »

overall your hotel make me comfort n cozy.

AccorHotels certified review
Ryan Business - 14/09/2017
« Comfort hotel in strategic location »

Staying was good, comfort room, easy check in and out, good food. One problem was the hot water didn’t work, tried to report but no confirmation at all about the status

AccorHotels certified review
Christian E. S. Business - 14/09/2017
« Satisfied »

Hope can stay with you again

AccorHotels certified review
Donny Y. Business - 11/09/2017
« Ok »

Make better service

AccorHotels certified review
Dedy S. Business - 08/09/2017
« The Best »

Thanks for support us in our Kenduri eUKM Makassar...ewako!!!

AccorHotels certified review
M A. Business - 31/08/2017
« Business location »

Location to optimalize time of business

AccorHotels certified review
Endry Families - 24/08/2017
« clean »

hotel absoloutly clean and serving with good manner

AccorHotels certified review
Yogi Business - 24/08/2017
« Satisfied »

Relax, good food and nice environment

AccorHotels certified review
Sonyanto S. Business - 23/08/2017
« Comfort Room »

Your room is so comfort and make a good sleep for me.

AccorHotels certified review
Hafif Families - 22/08/2017
« very satisfied »

the location, pool n breakfast are great ..

AccorHotels certified review
Azwir Business - 19/08/2017
« Unforgetable »

Unforgetable Services and will be back soon

AccorHotels certified review
Villients Solo - 17/08/2017
« Feel Comfortable »

Overall great! I felt comfort and nice services while stay in there. Keep Improvement Novotel.

AccorHotels certified review
Rita Business - 16/08/2017
« Good Services »

I left external hard disc in my room and just realize it 2 days after I checked out, by that time I already in other town so I rushed to call the hotel and informed them about the case. Although it's a bit slow in response but 2 days after they found it in a very good shape and my hubby took it back with him. Couldn't imagine if I lost it as all my data & documents are in there. Thanks to all the staffs who followed up this case :) If I may complain one thing, it's only about quite lots of mosquitos flying around in the café/restaurant area during afternoon to night time :(

AccorHotels certified review
Sebastianus Business - 14/08/2017
« Novotel makassar »

Please improve laundry team. Schedule for deliver clothing to customer should as the promise. In the fact, we should call laundry team to get our clothing back. No welcome drink for us. I've been booked the room in Novotel but the room wasn't ready and we must wait about 30 minutes in lobby. Please make a breakfast more attractive. I don't know why my room card every day always taking a problem, so I must call the receptionist to activate my room card. In my room, I just get one slipper in the cabinet (usually every hotel provide 2 slipper). They don't provide a new toothpaste for me everyday. When I called the receptionist in the night, they promise to deliver the new toothpaste but the reality wasn't provided

TripAdvisor review
Solo travel - 14/08/2017
« Beautiful hotel »

Overall a great value for money. Beautiful, clean and spacious room. Food is very good.Great location with local eateries nearby and within driving distance. Well lit and fresh building and plenty of parking spaces. Some members of the team in who stood out were Lia, Alvin and Dina (manager ) at Front desk, room cleaning crew ( young gents ) and the hostess who worked during breakfast on Saturday and Sunday (August 5th & 6th ) at the restaurant - it looked like she is the only senior person who worked so hard amidst the chaos and rush during breakfast. I'm sorry I did not get her name but she was doing everything - greeting customers, clearing dirty dishes, setting tables all morning and the only help she had looked like student trainees. There was no sight of a supervisor/ manager and this young lady ran the show by herself under stress. Feedback if it counts: - On August 4th I called the hotel from another Accor hotel from a different city in Indonesia to arrange airport pickup. Two different individuals could not find my reservation. Third person/ a supervisor was able to locate my reservation ( made directly through accor website ) and asked for a Credit Card number over the phone to guarantee a US $20 airport pickup.....who in this day & age asks for a credit card payment over the phone....?! When I refused to give credit card detail on the phone I got transferred to another person who mentioned that 'airport pickup' is fully booked !? Shockingly this message was sent to my cell phone via text message as well and was advised to take a taxi ( named...Bosowa ) from airport which the staff stated is much more cheaper...... It's not that I'm trying to book a concert in Madison Square Garden or a dtable at Noma. As a first time visitor to a new city/country you count on the trust in a brand and the sense of safety and comfort that you seek and it's not right of a reputed hotel brand to not even offer any alternative/help to arrange airport pickup. Dealing with all cabbies and independent touts at the airport as a foreigner is one story.......having to deal with a driver who drives like a maniac from airport to hotel is another memorable arrival experience! -The staff in Spa near the Gym are not professional. Mostly they were seen sitting on the floor and on chairs nearby and browsing their cell phones. They also could not communicate in English. - During dinner there were a lot of mosquitoes swarming in booth seating of restaurant (by bar area).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Unlv2000, First of all I would like to thanks for taking time to tell us about your experience at Novotel Makassar Grand Shayla, I was delighted to read that you enjoyed our food, our room and our strategic location, I will thank the personally on your behalf and your kind words will be pass to our team and in particular who made your stay a memorable one. However It is with sincere regret that we note your dissatisfaction with our service at retaurant and aiport pick up arrangement, we note and take necesary action with our F&B Team and Front Office Team to take an appropriate action and make an improvement also ,Please accept my humble apologies for this inconvenience caused. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. Once again thank you and we hope you will give us the opportunity of welcoming you again to Novotel Makassar. Sincerely, Front Office Manager

AccorHotels certified review
Anonymous Business - 13/08/2017
« Dissatisfied »

Too long waiting check in while I was exhausted due to whole day working @ office (I came at about 10pm), room not ready, less of staffs' smile/services, no say sorry from the staffs on duty

AccorHotels certified review
I. D. K. Families - 11/08/2017
« Pleasure »

Good, the foods are delicious, the rooms are comfort, and the hotel crews so humble... Me as the personality this hotel is good

AccorHotels certified review
Uchi Business - 10/08/2017
« Excelent »

Puass

AccorHotels certified review
Robby L. Business - 10/08/2017
« Above my standard »

Happy to stay in Novotel Hotel, however it would be good if no smoking policy is introduced in all floor of hotel room ...other than that, please also take a look in the variety of food for breakfast and the way service is delivered by staff ...n one more please check frequently the facility in bathroom

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