Hotel - Novotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Hotel

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4.5/5 492 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities  (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,345 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 492 reviews
AccorHotels certified review
Igp A. Y. Couples - 04/04/2018
« Great service »

Staffs are very polite and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear IGP Ardhika Y., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
E. N. Business - 01/04/2018
« I was not so satisfied with the shower in my room »

The water from the shower did not flush optimally - little water and was not hot enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. E., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
R. Business - 28/03/2018
« I'm satisfied with the warm of the staff and the room facilities »

However, there are some notes during this stay: coffee stain still marks on the clean glass & there were some spots/marks at one of the towels in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahmidiarti Rahmidiarti, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Rahmiati Business - 27/03/2018
« Very satisfied »

The hotel: friendly, clean, fast and feel welcome. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahmiati T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Lambertus M. Business - 18/03/2018
« Good service »

Good location, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lambertus M., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
W. Business - 17/03/2018
« Great place »

great stay and good accomodation with polite staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thai Keong Wan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Anonymous Business - 16/03/2018
« great »

a good experience as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kian Heam Poh, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and thanks for being our loyalty guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Navin Business - 15/03/2018
« My first choice to stay when i'm in makassar »

As always i am satisfied with the hotel. All the staff take proper personal care of all my requirements to the best. Great hotel with great rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navitesh Prakash, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and thank you for being our loyalty guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Rima C. Solo - 15/03/2018

Reception desk is very cooperative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rima Chatterjee, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Indra W. Business - 12/03/2018
« Comfort »

nice room, delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Putu Indra Wiryana Putra, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
R. Friends - 10/03/2018
« Your service is an exceptional..felt like home. »

From my experience, thus far in my point of view, novotel makassar is the best among other novotel hotel in terms of service and guest experience. Started from my smooth check in ( thank you to Mr. Wahyu and Mr. Bagas in front office), whom not just providing best view of my room, they offer me option whenever i felt discomfort with the room they have provided as well.ended with my quick check out. During my stay, novotel team can fulfill most of my enquiries. For the guest experience, Ms.Mercy offer me the lounge as their additional service, where we can literally feel the tranquility stay there and may be able to see best spot of an awesome sunset. Not to mention Ms.Sonia with her vast information for the tourism places in the region, keep me lingering talking to her and digging my inquisitve level even more about my hometown. I thank you all for your great service. Merci por tout, Bien joué !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff especially to Wahyu, Bagas, Mercy and Sonia and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Eenk Z. Business - 10/03/2018
« Excellent Hotels in town makassar »

I love to Stay in This hotel,clean,New,and Best service from The all Staff In charge, starting from security greater when the guests entering hotel area, welcoming from front office team warmly welcomed,the room big size and nice layout and furniture excellent,,I will stay when I visit Makassar again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eenk z., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
T. Business - 10/03/2018
« Awesome! »

It was almost evening when I arrived in Makassar and the rain was falling so heavy. I had no choices and decided to stay at the hotel. It was the staff at the reception desk who impressed me with his cordial and helpful welcome and next, without any further wait, he handed me the key and I immediately got myself into the room. What a surprise! Nice ones of course, I had the aircon in the room has already on so that I needed no time to have it cool. Spacious room, clean and cozy bathroom, and I even found a set of fruits and cookies on the desk. Happy!!! And the rest of the night went so nice I didn't even think again to go out...

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla and Thanks for being our Loyalty Membership. It is always a pleasure to receive positive feedback especially known that you found your room was comfort and having a nice experience during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
N. Business - 10/03/2018
« satisfied »

warm staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Richard C. (. B. V. A. ). Friends - 05/03/2018
« Overall great stay but restaurant service can improved »

We were a group of travelers from Singapore , Uk n France visiting Sulewasi n staying in Makassar n Poso , our stay at Novotel hotel was overall satisfactory but was spoilt by a dinning incident , we invited a few Indonesian friends for dinning at coffeehouse , as there were about 11 of us , it understandably that all our orders cannot be served at same time .....overall it shouldn’t take 45 mins for last order to come .......I asked at least 5 times where is the food of one of our friends .....passing waitress always smiled n say it coming ......but the serving staff did not inform us why there is delay ? Or take initiative to inform us until we asked repeatedly......finally after 45 mins it came after the rest of us have eaten .....no one came to apologize for delay , I spoke to the restaurant manager ( a male gentleman) to register a complaint .....our French lady who was served last say she did not expected standard of Novotel to be so bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Chan, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comment to department concern and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Rony R. Business - 28/02/2018
« Awesome »

Keep growing and smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rony R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Mohammad R. Business - 22/02/2018
« Good experience »

The staff is kind, the room is clean, the location is good to go to anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Rifai, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Brandon Business - 20/02/2018
« Missing Towels and Bathrobe »

I have always enjoyed staying at Novotel, Makassar since it's a pretty new hotel with pretty good facilities. The staff there are always welcoming and helpful. This time, I checked in, hit the gym and came back to my room for a shower only to realise that there weren't any bath towels or bathrobe. You could imagine the state I was in went they brought the towels to my room after I called for help. So yea, I'll probably try something else next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon Yi Heng Lam, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

AccorHotels certified review
Agus S. Business - 18/02/2018

I like the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agus Sumitro, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

AccorHotels certified review
Adrianto Business - 16/02/2018
« satisfied »

overall great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrianto Budi , We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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