Hotel - Novotel Makassar Grand Shayla
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Novotel Hotel

Novotel Makassar Grand Shayla Hotel

Jalan Charil Anwar N 28  South Sulawesi 
90115  MAKASSAR
INDONESIA

408 reviews
TripAdvisor Rating Based on 408 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 260 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,028 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 408 reviews
TripAdvisor review
Solo travel - 14/08/2017
« Beautiful hotel »

Overall a great value for money. Beautiful, clean and spacious room. Food is very good.Great location with local eateries nearby and within driving distance. Well lit and fresh building and plenty of parking spaces. Some members of the team in who stood out were Lia, Alvin and Dina (manager ) at Front desk, room cleaning crew ( young gents ) and the hostess who worked during breakfast on Saturday and Sunday (August 5th & 6th ) at the restaurant - it looked like she is the only senior person who worked so hard amidst the chaos and rush during breakfast. I'm sorry I did not get her name but she was doing everything - greeting customers, clearing dirty dishes, setting tables all morning and the only help she had looked like student trainees. There was no sight of a supervisor/ manager and this young lady ran the show by herself under stress. Feedback if it counts: - On August 4th I called the hotel from another Accor hotel from a different city in Indonesia to arrange airport pickup. Two different individuals could not find my reservation. Third person/ a supervisor was able to locate my reservation ( made directly through accor website ) and asked for a Credit Card number over the phone to guarantee a US $20 airport pickup.....who in this day & age asks for a credit card payment over the phone....?! When I refused to give credit card detail on the phone I got transferred to another person who mentioned that 'airport pickup' is fully booked !? Shockingly this message was sent to my cell phone via text message as well and was advised to take a taxi ( named...Bosowa ) from airport which the staff stated is much more cheaper...... It's not that I'm trying to book a concert in Madison Square Garden or a dtable at Noma. As a first time visitor to a new city/country you count on the trust in a brand and the sense of safety and comfort that you seek and it's not right of a reputed hotel brand to not even offer any alternative/help to arrange airport pickup. Dealing with all cabbies and independent touts at the airport as a foreigner is one story.......having to deal with a driver who drives like a maniac from airport to hotel is another memorable arrival experience! -The staff in Spa near the Gym are not professional. Mostly they were seen sitting on the floor and on chairs nearby and browsing their cell phones. They also could not communicate in English. - During dinner there were a lot of mosquitoes swarming in booth seating of restaurant (by bar area).

AccorHotels certified review
Irna D. K. Families - 11/08/2017
« Pleasure  »

Good, the foods are delicious, the rooms are comfort, and the hotel crews so humble... Me as the personality this hotel is good

AccorHotels certified review
Uchi Business - 10/08/2017
« Excelent »

Puass

AccorHotels certified review
Robby L. Business - 10/08/2017
« Above my standard »

Happy to stay in Novotel Hotel, however it would be good if no smoking policy is introduced in all floor of hotel room ...other than that, please also take a look in the variety of food for breakfast and the way service is delivered by staff ...n one more please check frequently the facility in bathroom

AccorHotels certified review
Toby K. Business - 10/08/2017
« Suit my need »

Clean room, good service and one of the best brekfast bufet in Makassar hotels.

AccorHotels certified review
Anggres K. D. Business - 08/08/2017

I always love staying at Novotel. I enjoy the freebies namely the toiletries.

AccorHotels certified review
Muliana Families - 06/08/2017
« Satisfied »

The wifi is getting worst than before

AccorHotels certified review
Bagus Business - 04/08/2017
« Great experience »

Excellent Hospitality from the all staffs

AccorHotels certified review
Herman R. Business - 31/07/2017
« Hospitality »

The service was strongly recommended , especially front line staff...

AccorHotels certified review
Donny N. Business - 30/07/2017
« Good location near from my office branch »

Very comfortable

AccorHotels certified review
Budiman Business - 24/07/2017
« wonderful experience in staying at hotel »

the room is big enough, the bed is very comfortable, the room ambiance is also comfortable, the service is good especially in laundry service even though the laundry isn't fast enough as expected, the food is also tasteful and lots of variety. For me, It's a wonderful experience staying at novotel makassar.

AccorHotels certified review
Budie H. Friends - 21/07/2017
« One of towels smell »

fast check in, clean room, good receptionist, breakfast average

AccorHotels certified review
Purwahono Business - 19/07/2017
« Good services »

Overall good services.

AccorHotels certified review
Edwin Business - 17/07/2017
« Nice »

My member card wasn't really useful, however it was great services

AccorHotels certified review
Vina Business - 16/07/2017
« good »

strategic location, good hospitality,

AccorHotels certified review
Asdar M. Families - 14/07/2017
« it is very nice for our kids to swim »

very good for room services, but for my litle family need for 3 little kids. by the way about breakfast please kids menu already too.

AccorHotels certified review
Felix Couples - 11/07/2017
« Comfortable and convenient place to stay... »

About the overnight staying, let say I would fully recommended to my relative. Great interior design, spacious room.

AccorHotels certified review
Yadi Business - 08/07/2017
« Nice hotel and clean »

Nice hotel and clean

AccorHotels certified review
Benny D. Families - 05/07/2017
« Hospitality needs more attention »

Hospitality in hotel needs more attention as food and beverage didnt have a good taste. (Food taste was flat) Cleaness and freezer in room needs improvement Air Conditioner in our room wasnt cold enough especially during bed time.

AccorHotels certified review
Kudzi Couples - 05/07/2017
« Good Hotel »

Great people and helpful, clean hotel, like new, but in the bathroom, the curtain needs to be replace.

Our most recent 20 reviews
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