Novotel Makassar Grand Shayla Hotel 4 stars

TripAdvisor rating 4.5/5 727 reviews
Novotel Makassar Grand Shayla
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Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: Harbour view, Pool side, City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe(...)

SUPERIOR - 2SG BEDS

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

EXECUTIVE - 1DB BED

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

EXECUTIVE - 2SG BEDS

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

JUNIOR SUITE

  • Max. number of persons: ‌3
  • Area: From 60
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

BUSINESS SUITE

  • Max. number of persons: ‌3
  • Area: From 91
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

PRESIDENTIAL SUITE

  • Max. number of persons: ‌4
  • Area: From 204
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Apartment Suite

  • Max. number of persons: ‌4
  • Area: From 64
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,158 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

727 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

clean and tidy

Customer review rating 4.3/5

Ali T. Business - 15/07/2019 AccorHotels certified review

room was good and clean and fresh

Dear Mr. Ali T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Great rooms, facilitiea and services

Customer review rating 4.3/5

Noddi K. Business - 15/07/2019 AccorHotels certified review

Nice room, good facilities and service. Good hospitality from all employee and good food for breakfast but needs more variation. Over all extremely amazing satisfied

No good

Customer review rating 4.3/5

Kapoor Business - 15/07/2019 AccorHotels certified review

All reception people not have smile face not saya good morning not say thanks. I not happy stayed this hotel,worse Best hote the rinra good service

Dear Ms. Patsy Kapoor, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

cool

Customer review rating 4.3/5

Ddvk Families - 15/07/2019 AccorHotels certified review

nice place and location, excellent employee, also great room. but i ain't go to the pool yet..

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Excellent

Customer review rating 4.3/5

Alexander H. K. Business - 14/07/2019 AccorHotels certified review

Nice to stay

Dear Mr. Alexander Harry K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

I WANNA TO COMEBACK

Customer review rating 4.3/5

St I. M. K. Business - 13/07/2019 AccorHotels certified review

I LOVE YOUR DESIGN ROOM AND LOBBY, BUT MY DOOR BATHROOM NOT GOOD, YOU MUST MAINTENANCE. MY OPINION, THE RESTAURANT MUST HAVE ICE CREAM TO BREAKFAST. THANKS

Dear Ms. ST ibrah Mustafa K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Very good

Customer review rating 4.3/5

Robjo Families - 13/07/2019 AccorHotels certified review

Good

Dear Mr. Robert JOnathan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Wifi is very low

Customer review rating 4.3/5

Samuel M. Business - 12/07/2019 AccorHotels certified review

I’m dissatisfied with the wifi quality in hotel such as Novotel brand. You can improve it better

Dear Mr. Samuel M., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Satisfied

Customer review rating 4.3/5

Sjamsi J. Families - 12/07/2019 AccorHotels certified review

Good hospitality, clean and quiete

Dear Mr. Syamsi J., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Perfect!

Customer review rating 4.3/5

Feby Families - 11/07/2019 AccorHotels certified review

Everything's just fine from check in untill check out.

Dear Ms. Feby, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Location at the center of the city

Customer review rating 4.3/5

Amanda Business - 09/07/2019 AccorHotels certified review

Thank you for quick respone to borrowed me mukena

Dear Ms. Amanda, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Eva J. R. Friends - 09/07/2019 AccorHotels certified review

very nice place for stay at this hotel.

Dear Ms. Eva Juliana r., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office manager

Comfy

Customer review rating 4.3/5

Kumala Solo - 03/07/2019 AccorHotels certified review

The staffs are amazingly friendly and hospitable, the room is nice, foods are delicious, the service was great. I like everything about this hotel but the wifi connection ☹️. It’s so poor

Dear Ms. Kumala We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. Regarding WIFI connection that has been make you dissapointed, We will ensure an action will be taken. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Excelent

Customer review rating 4.3/5

Anonymous Business - 01/07/2019 AccorHotels certified review

Clean and helpfull

Dear Mr. Nazir, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Nadya M. Business - 30/06/2019 AccorHotels certified review

Clean room,staff behaviour so friendly,very satisfy Well actually my name is nadya m.

Dear Ms. Nadya Meoin, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Mr.hu Business - 29/06/2019 AccorHotels certified review

good food,but not excellent, internet was not so as fast as i expect

Dear Mr. Ainul Huda, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive a feedback. I will share your comments with our team. Regarding your concerning about food and wifi connectivity has been taken action to ensure the improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Recommended Hotel for Family Vacation

Customer review rating 4.3/5

Kusnu H. Families - 28/06/2019 AccorHotels certified review

The staff hospitality was superb. The child facility and Breakfast also was good The room cleanliness need to have small improvement especially the debris under the bed The price of laundry was cheap and good for us who had two Childs

Dear Mr. Kusnu H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Perfect..

Customer review rating 4.3/5

S. A. Friends - 27/06/2019 AccorHotels certified review

Thank you for the set up everything and complimentary birthday cake.. I was enjoying stay here.. perfect..

Dear Ms. Syarifahtul A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Friendly and Caring

Customer review rating 4.3/5

Khoirun N. Business - 26/06/2019 AccorHotels certified review

Take care as Member Le Club with special welcoming greeting

Dear Mr. Khoirun Niam, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Comfort room

Customer review rating 4.3/5

Mr H. P. Business - 26/06/2019 AccorHotels certified review

Friendly staff.. Specialy miss novi on the reception. Good attention and helpfull. About rooms, will be more statisfying if the TV size a bit bigger.

Dear Capt. Hening Pujiwinarso, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
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