Hotel - Novotel Makassar Grand Shayla
Novotel Hotel Novotel Hotel

Novotel Makassar Grand Shayla Hotel

4.5/5 633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,709 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Monica T. Families - 10/01/2019 AccorHotels certified review
« Good »

very comfortable and i really like it, only the door of wc in room i don't like because dosn't have a key

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Monica T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Wisnu P. H. Couples - 06/01/2019 AccorHotels certified review
« Wonderful of hotel in Makassar »

I find a beautiful view in room number 1133

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wisnu Purbo A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Judhi H. Friends - 06/01/2019 AccorHotels certified review
« Great hopitality »

Any times I visit Makassar, I stayed at Makassar Grang Shayla Novotel. Great hospitality and excellent help from Fera who organize an early check in for me and my buddies. I will definitely stay again at Novotel Makassar next time I visit Makassar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Judhi H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ragil K. Couples - 06/01/2019 AccorHotels certified review
« Satisfaction »

Nice place for rest, fast respond reception, cleanliness place, yummy breakfast and more Near from town but need more place for parking area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ragil K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Zatalia Business - 29/12/2018 AccorHotels certified review
« Good »

Nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Zatalia, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

Hemanth Business - 28/12/2018 AccorHotels certified review
« GOOD »

WAS PLEASANT AND NICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hemanthpnarayan, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

David Families - 27/12/2018 AccorHotels certified review
« Great hotel in a location that suited our stay »

I would easily stay here again. Hotel staff were great and the pool area we found to be great with a kids pool attached for younger children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David M., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

EgoTripper Friends getaway - 26/12/2018 TripAdvisor review
« Strategically located, friendly service, room for improvement »

Staff are pleasant, while rooms are clean but feel worn. Pillows could do with some freshening as they smell. Water pressure in bathroom could be improved. Staff generally friendly but a certain one had become overtly so -- I became suspicious when the Executive Lounge staff asked for my mobile number to send me a TripAdvisor link (never happened during my previous Accor stays) and subsequently sent me messages asking about how I've been -- I guess this is where training and coaching by the hotel can help staff draw the line and distinguish between professionalism and invasion of privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. EgoTripper, Thank you for taking the time to write a review about Novotel Makassar Grand Shayla. I am sorry to learn of your disappointment on your recent stay with us. Please be assured that these do not reflect our service standards and that we will follow up the situation with our teams for making improvements. We do value your patronage and hope that you will give us the opportunity to serve you better on your next stay. Sincerely Yours, Front Office Manager

Doni A. L. Business - 23/12/2018 AccorHotels certified review
« One of the best hotel for the price »

Overall it's excellence..but your front office, receptionist, should be more care and observe the guest in front of them. Because when i queue and waiting for the other receptionist open, when i came just one open, and suddenly there's a group, citilink crew, that served first.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Doni Arifin l., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ferdy Business - 22/12/2018 AccorHotels certified review
« Super bad »

I get room with bot working ac, i call room servis at 20.00, to get somebody repair the ac, after30mnt the repairman come, but the ac still not working, i make 2nd call at 22.00, until 23.00 no body camo to repair the ac, and make 3rd call, and the offer me only for smoking room which i dont want, after 20mnt another repairman come and fix the ac. 24.00 ac work better for a while and start not work again after 1hour, because already so sleepy i try to keep my sleep. In the morning at 0700 i done my check out at front desk, give short oral note to them, but still tey donk care. Sooo bad Novotel makasar. Just 1day before i sleep 1night at Novotel balikpapan and get perfect fasility and services. So bad Novotel cant get all the outlet in good services and facility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ferdi, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Andry Friends - 20/12/2018 AccorHotels certified review
« GOOD »

CLEAN, COMFORT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andry, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

Keke E. Business - 18/12/2018 AccorHotels certified review
« Cleanness »

Toilet seat was dirty, i clean up using toilet paper. Towels were dingy... and not good condition. Bed cover was stain oily or i dont know... and smell stink. shower floor slipery. i prefer to stay in accor hotel anywhere in other city or other country, but here was unsatisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Keke Steamy E., Thank you for taking the time to write a review about Novotel Makassar Grand Shayla. I am sorry to learn of your disappointment on your recent stay with us. Please be assured that these do not reflect our service standards and that we will follow up the situation with our teams for making improvements. We do value your patronage and hope that you will give us the opportunity to serve you better on your next stay. Please feel free to contact me directly if I can be any assistance. Warmest Regards, Front Office Manager

Tinkerbell Families - 18/12/2018 AccorHotels certified review
« Nice family and business hotel! »

my stay was for family gathering purposes and it was a pleasant stay as the hotel staff is friendly and helpful anytime. my short suggestion is to improve the variety and quality of the breakfast buffet. apart of that, everything else was great :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Diptasari S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ferdinand Business - 17/12/2018 AccorHotels certified review
« good »

I love this new experience with Novotel Makassar. its been good to enjoy a nice room with a good sight of Makassar from my room. i suggest that Novotel improve facility in KIDS CORNER. KIDS CORNER is so poor book for bay and kids, a broken interactive game.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Ferdinan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. Regarding your comment about Kids Corner, we have taken noted very well and rest assure we will do improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Fi Business - 16/12/2018 AccorHotels certified review
« Small improvements could go a long way »

I found your staff very friendly and courteous. The room cleaning was lacking-cups from previous day were not washed. For the first few days the array of tea left in the room was very poor. For some reason this improved after a few days. No hand soap for the first 5days. Instructions for where the aircon is and how to control it etc when first taken to the room would be more inviting to your guests. Water was not hot enougn for a comfortable shower at times. The wifi was extremely frustrating. It never worked when I most needed it. Only fit for purpose in the middle of the night or very early in the morning. Of all things, this is the most likely thing to prevent me wanting to stay at your hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Fiona D., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Cendana H. Couples - 15/12/2018 AccorHotels certified review
« Cleaning service need to put more attention »

When we got to the room and I was about to sit down on the chair, my wife spotted a needle sticking up. We immediately complained to the receptionist regarding this. The towels also looked very tired and a bit smelly. They need to be replaced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cendana H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team. Regarding your concern below, we will do action to do improvement and rest assure it will never happen again in the future.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Akbar H. Families - 13/12/2018 AccorHotels certified review
« Puas »

It's So far so good...and than bathroom it's so romantic place ... I feel like's home ... thanks for novotel makassar...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Akbar H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Tanto J. L. Business - 10/12/2018 AccorHotels certified review
« Dirty bed sheet »

Dirty cover beds (dark and brown spot) and old towels on suite room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tanto L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. Regarding the dirty bed cover, please allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we hope your next visit will be more pleasant then the previous one. Sincerely, Front Office Manager

Diar Families - 05/12/2018 AccorHotels certified review
« NICE »

Nice view , people and service. FYI, Maybe need to more cleaned the room, still have some dust and food crumbs not good for children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andi A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Endhie P. Families - 04/12/2018 AccorHotels certified review
« Excellence services »

Thank you for giving an excellence service during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Endhie P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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