Hotel - Novotel Makassar Grand Shayla
Novotel Hotel Novotel Hotel

Novotel Makassar Grand Shayla Hotel

4.5/5 577 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,602 reviews

Our guest reviews for Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 577 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fw Business - 08/11/2018 AccorHotels certified review
« good »

Overall ok But pls check the towel on the toilet is too old & should be replace

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Frank Milton W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding your suggestion about towel, we have been passed it to related department and rest assured it will be do improvement however We aew sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Arief W. Business - 08/11/2018 AccorHotels certified review
« Nice, clean and comfort »

Awesome but breakfast menu need improvenent especially traditional food stall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arief w., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding breakfast that nned improvement from Traditional Food stall we have been taken noted very well and soon do improvement. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Mustika Business - 08/11/2018 AccorHotels certified review
« Unsatisfying breakfast buffet selection and taste »

- Room is spacious and comfortable - Breakfast is not good considering it's a 4 star hotel. Egg station can only cook egg well cooked or with runny yolk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mustika Ganjar P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. Regarding our breakfast that did not meet your expectation, please allow us to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we hope your next visit will be more pleasant then the previous one. Sincerely, Front Office Manager

Faisal M. N. Families - 07/11/2018 AccorHotels certified review
« Fully satisfied »

Fully satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faisal Moh N., Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

Ricko Business - 04/11/2018 AccorHotels certified review

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ricko C., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Citra A. Business - 02/11/2018 AccorHotels certified review
« It was so lovely and incredible! »

Novotel offers creative yet calm atmosphere through its interior design, environmental-friendly amenities, complete facilities, and its great hospitality! Great job, Novotel! Anyway, for customers protection reason, please give information regarding your restaurant. I saw you have alcohols in your hotel and there are a lot of foreign tourist as well. I am okay with that but I think it is better for you to assure and give information about the foods that you served is halal. I mean, you separate the cooking equipments that use alcohol in making the foods (if any) and the ones which do not use it. As Muslims we also have our right to have foods that are not prohibited by our religion law, right? That is why I said it is about the customers protection. It is also better for you to consider the halal certification of MUI on your restaurant. Besides I see that thing is becoming a trend (because Muslim awareness is also increasing on halal foods), I believe it will increase your added value and even your customers! FYI, nowadays halal industry is developing in the world. Non-muslim countries like Japan, Thailand, and Korea, step by step are making halal certification for their foods and facilities. Even they export it to other countries. Imagine, when you have the certification, it will invite foreign tourists from Muslim countries such as Malaysia (they do concern on halal food and usually ask whether the food are already certified or not), Pakistan, Bangladesh, Middle East countries and etc. It will diversify your customers. Moreover, most of Makassar citizens are Muslim. Everyone knows that Makasar is the biggest city in the east of Indonesia and I believed Makassar will be well developed especially by its tourism. By having halal certification, it will accommodate other foreign tourists to fulfill their needs in term of food. Sorry for typing too long but I just wanna give this suggestion to this wonderful hotel so it will excel more than other hotels. I am impressive with your hotel. Thank you very much and good luck!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Citra A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It's our commitment to keep on improving our services for the customer satisfaction. We are so glad to know that you are feeling satisfied and happy during your stay in our hotel It is our commitment to always provide an excellent service for all our guest. For the Hallal Certificate, rest assure that we always ensure we serve Hallal Food and has been get Hallal Certificate, however your suggestion is more appreciated. Again thank you very much for your feedback, it will always become a happiness for us to serve you again on the next occasion Sincerely, Front Office Manager

Valencia Business - 02/11/2018 AccorHotels certified review
« Classy »

The service, location, and ambience is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Valencia R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

David T. Business - 27/10/2018 AccorHotels certified review
« superb Hotel in Makassar Stay »

Nice clean and modern look Hotel with a very interesting & wonderful breakfast...A Great wonderful Experience stay in Makassar. I would come and stay again in Novotel Grand Shayla everytime to Makassar...

Our hotel has responded to the review
Our hotel has responded to the review

Dear mR. David T., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Vj Business - 27/10/2018 AccorHotels certified review

Great, well maintained hotel, polite n friendlt staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vijay Jeswani K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Yayak A. Business - 24/10/2018 AccorHotels certified review
« Nice good services »

Nice and clean room Good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yayak a., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Annisa M. Business - 24/10/2018 AccorHotels certified review
« Neat and Clean »

It was a great experience to stayed at Novotel makasar. The room was clean and neat, but one bad point is the bed set has a bad smell. But overall is good, also the breakfast has many variety of food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anisa m., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding your concerned about bad smell from the bed, we would like to inform you that we have take action to solve it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

R. Business - 22/10/2018 AccorHotels certified review
« Satisfied »

Completly satisfied. Over all is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Roky, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Anthony K. M. Business - 20/10/2018 AccorHotels certified review
« Good for come »

Stayed at this hotel very enjoy and thank for miss cha cha,miss mercy and mr yadi and miss vera all my friends thank

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Y .. C. L. Business - 18/10/2018 AccorHotels certified review
« Efficient business environment for business personnel. »

Business like environment. Efficient and warm breakfast experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoke Cheow L., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Elisa Friends - 17/10/2018 AccorHotels certified review
« Nice service »

Had excellent stay at Novotel Makassar. All the staff are super nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisa Ermulina K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Jack N. Business - 17/10/2018 AccorHotels certified review
« Room hygiene need to improve »

Bed quilt been brown color never change, smelly pillow never change as Novotel Hotel standard how can it be happen? hope it will improve in the future. Other then that overall still can accept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choon Siong N., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Alvin Business - 14/10/2018 AccorHotels certified review
« Room is nice, cozy. Gym and pool are both nice. Breakfast needs some improvement. »

Breakfast food needs more taste and the quality of food needs more improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin G., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding to your feedback about breakfast that needs improvement, we have been passes it to related department, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Hendrik R. Business - 12/10/2018 AccorHotels certified review
« Magnificent »

It's an amazing experience. Good staffs, good location, and very comfort bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dr. Hendrik R., Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. Starting from our good location which in the city center of Makassar, comfy bed and warm services from our staff. We are working with sincere heart to do it better day by day and ensure you have an unique stay with us. Again thank you, we hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

Desak M. S. Business - 12/10/2018 AccorHotels certified review
« Good services »

Hotel bersih, all staff friendly and fast respon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Desak Made s., Thank you for taking the time to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had nice experience with us. It's our priority to ensure you have a pleasant stay by giving a heartist services and fast response for all you needs. Again thank you, we hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

M. Business - 11/10/2018 AccorHotels certified review
« The services are satisfied enough for me »

The services are satisfied enough for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for taking the time to sent your kind feedback and share your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had nice experience with us. We are working with sincere heart to do it better every day to ensure our guest having a wonderful experience during stay with us. Again thank you and we hope to welcome you back in the nearest future. Sincerely, Front Office Manager

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