Novotel Makassar Grand Shayla Hotel 4 stars

TripAdvisor rating 4.5/5 689 reviews
Novotel Makassar Grand Shayla
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Room 1

Number of guests
Children's age
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Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15.53 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: x3
  • Area: From 28
  • Views: Harbour view, Pool side, City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe(...)

SUPERIOR - 2SG BEDS

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

EXECUTIVE - 1DB BED

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

EXECUTIVE - 2SG BEDS

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

JUNIOR SUITE

  • Max. number of persons: x3
  • Area: From 60
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

BUSINESS SUITE

  • Max. number of persons: x3
  • Area: From 91
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

PRESIDENTIAL SUITE

  • Max. number of persons: x4
  • Area: From 204
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Apartment Suite

  • Max. number of persons: x4
  • Area: From 64
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more
Novotel Makassar Grand Shayla Meeting Room

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,963 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

689 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.3/5

Nunuk S. Business - 15/04/2019 AccorHotels certified review

All the services given is good. suggestion, more provided local food (snack).

Dear Mrs. Nunuk s., Thank you for the great review and advise of our hotel ! We are glad that you enjoyed your stay and we hope your next visit will be more pleasant than the previous one. Sincerely, Front Office Manager

Th3 cleaness and hospitality is good

Customer review rating 4.3/5

Leopold Business - 11/04/2019 AccorHotels certified review

Good location, nice staff and cleanliness is good. Breakfast is moderate.

Dear Mr. Leopold, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Vary satisfied

Customer review rating 4.3/5

Anto S. Families - 11/04/2019 AccorHotels certified review

Room was tidy and clean. The breakfast was ready earlier and the menu was wonderful...

Dear Mr. Anto S., Thank you for taking the time to share your review and for giving us an opportunity to be of service. It matters a lot to us that you had a wonderful stay. We hope you will think of us again when you are planning your next stay so please do not hesitate to contact us when you have the dates. Warmest regards Front Office Manager

Good and very nice welcome in general is satisfied

Customer review rating 4.3/5

Hamdan Business - 10/04/2019 AccorHotels certified review

Since arrived welcome smile, nice food over all with local and international taste. Clean room, Good gym, etc Satisfied to your guest.

Dear Captain Hamdan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Okay

Customer review rating 4.3/5

Anonymous Solo - 10/04/2019 AccorHotels certified review

It's ok.

Dear Mr. Jonathan Alan Tandiary, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Clean and Nice Hotel

Customer review rating 4.3/5

Martin Business - 09/04/2019 AccorHotels certified review

good location, good breakfast

Dear Mr. Martin Koentjoro , We most certainly appreciate the opportunity to recover your impression of our hotel and looking forward to welcoming you back for a flawless and memorable stay it should have been. Warmest Regards, Front Office Manager

Amazing

Customer review rating 4.3/5

Mardi A. A. Families - 07/04/2019 AccorHotels certified review

We like very much breakfast

Dear Mr. Mardi Adi A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

good

Customer review rating 4.3/5

Erick Couples - 07/04/2019 AccorHotels certified review

nicecplace..good location

Dear Mr. Erikfransisco K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Meet my expectations

Customer review rating 4.3/5

Jeffrey Business - 06/04/2019 AccorHotels certified review

The bed, room cleanliness, amenities, and breakfast was overall satisfying.

Dear Mr. Jefri W., Thank you very much for such great review ! We work really sincere to offer the best facilities and services in the best location in Makassar City. We’re happy to see that reflected on your last visit, your review and will definitely be shared to the entire team. Thank you again for sharing your experience and we look forward to your upcoming visit. Best Regards, Front Office Manager

Very good location

Customer review rating 4.3/5

Wira Business - 05/04/2019 AccorHotels certified review

Nice place to stay and the breakfast was delicious

Dear Mr. Wira, Thank you very much for such great review ! We work really sincere to offer the best facilities and services in the best location in Makassar City. We’re happy to see that reflected on your last visit, your review and will definitely be shared to the entire team. But it would be nice if you could told to us more detail. So we wili make some improvements for ensure the guest feel satisfy. Thank you again for sharing your experience and we look forward to your upcoming visit. Best Regards, Front Office Manager

awesome

Customer review rating 4.3/5

Lutfi H. Business - 04/04/2019 AccorHotels certified review

novotel provides facilities that make guests comfortable. fragrant rooms, soft mattresses and pillows. which is prioritized neatness and cleanliness before guests enter and that has been done by the hotel manager. thank you novotel and thank you accor for making me comfortable and comfortable to stay.

Dear Mr. H. Lutfi, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest regards, Front Office Manager

Excellent service and very nice staff. Room is big and clean.

Customer review rating 4.3/5

Juliana Business - 04/04/2019 AccorHotels certified review

Very recommend hotel in Makassar.

Dear Ms. Juliana, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

The best front office services

Customer review rating 4.3/5

Randy B. Families - 04/04/2019 AccorHotels certified review

The best front office services Bagas n fera

Dear Mr. Randy B., We most certainly appreciate the opportunity to recover your impression of our hotel and looking forward to welcoming you back for a flawless and memorable stay. it should have been. Warmest Regards, Front Office Manager

Very good

Customer review rating 4.3/5

Yudo W. Business - 03/04/2019 AccorHotels certified review

Nice place and well done..!

Dear mR. Yudo w., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Awesome

Customer review rating 4.3/5

Bagus Business - 03/04/2019 AccorHotels certified review

Awesome, hv a great night. I slept like a baby on their soft bed

Dear Mr. Bagus Nugroho, Thank you for sharing your great score for Novotel Makassar Grand Shayla.. It is truly a pleasure knowing that you loved the ambiance of our hotel and having a good experience during your stay with us. Thank you again for sharing your experience. We look forward to your upcoming visit. Sincerely, Front Office Manager

Great

Customer review rating 4.3/5

Heru T. P. Business - 03/04/2019 AccorHotels certified review

Keep it up good service

Dear Mr. Heru Tri P., Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

memuaskan

Customer review rating 4.3/5

Multazam Business - 03/04/2019 AccorHotels certified review

new experience

Dear Mr. Multazam, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

I'm Very Happy to stay in Novotel Makassar Grand Shayla

Customer review rating 4.3/5

Windy J. Business - 03/04/2019 AccorHotels certified review

Im very happy because the room is nice, clean n comfortable. The staffs all is nice n warm n always say hello to the cuatomers. The food is very delicious n i like it very much. N there are so much food when breakfast. I feel WoW experience when i stay in Novotel Makassar Grand Shayla.. Thank you for the warmth welcome n service.. it feels like home..

Dear Ms. Windy,, Warmest Greeting from Novotel Makassar! Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Everything was perfect. Only the lunch and dinner that i thought could be improved in the taste. Need to be a little bit more tasty. And the main course can be more vary, not always chicken and fish. Overall, it's a nice experience to stay in your hotel. Thank you

Dear Ms. Dina Simanjuntak, Thank you for taking the time and attention to share with us your impressions during your stay with us. It is a motivation for all the team at Novotel Makassar know that you had best experience with us. We are working hard to do it better day by day. Regarding your feedback about food taste has been taken noted very well and rest assure that we will do improvement. We hope to welcome you again in the future and please do not hesitate to contact us for booking arrangement. Best Regards, Front Office Manager

Fair only

Customer review rating 4.3/5

Katheleen L. Business - 03/04/2019 AccorHotels certified review

You need to maintain the quality of the room. My room carpet is smelly and left bad air. The room boy should be alert and complete the amenities in the room. Your food in restaurant is so terrible. The hotel should improve and adding more varieties. I have stayed there for 4 nites but every day get the same menu and tasteless. And we rent the ballroom for few days and your staff complained we demand too much. As you know the hotel is provide the service to the guest.

Dear Ms. Kathleen L., Thank you for taking the time to write a review about Novotel Makassar Grand Shayla. I am sorry to learn of your disappointment on your recent stay with us. Please be assured that these do not reflect our service standards and that we will follow up the situation with our teams for making improvements. We do value your patronage and hope that you will give us the opportunity to serve you better on your next stay. Sincerely, Front Office Manager
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