Novotel Almaty City Center Hotel 4 stars

TripAdvisor rating 4.5/5 41 reviews
Novotel Almaty City Center
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 7 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3
almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :   BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :   1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 Queen-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Junior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 50
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 75
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cosy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Photo non contractuelle / Strictly non binding

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

615 reviews

tripadvisor

TripAdvisor Rating 4.5/5

41 reviews

very satisfying stay at Novotel Almaty city center

Customer review rating 4.6/5

Dong-hyun, K. Business - 10/10/2019 AccorHotels review

I was on business trip in Almaty and I've been to this city several times so far and tried a number of five star rating hotel (global chain & local). And I'll say that Novotel (Almaty city center) is the best accomodation experience for me, and I'll definately stay with Novotel for my next visit. The room was maintained nice & tide and all staff is very attending & helpful! I did enjoy the superb breakfast & sauna facility as well.

Dear Mr. Dong Hyun K., Let me thank you for your kind review regarding your stay at the Novotel Almaty City Center. It is always pleasure to read such a good words regarding our team. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back again! Kind regards, Altyn Bektassova Assistant Front Office Manager

Perfect location to visit Almaty

TripAdvisor rating 4.5/5

alaudisoit Business - 10/10/2019 TripAdvisor review

The Novotel Almaty is suitably located just at the bottom of Koktobe park, 10-15 minutes walk from the Arbat and the Green Market, close to great restaurans and on the Dostyk boulevard where you can catch a bus to the mountains. Amazing viw too on the Ili Alatau from your room. A must !

Many thanks for your very kind review regarding your recent stay with us. It is such a wonderful feeling to read that you were satisfied with our unmatched central location and the view from the window. The fact that our guests can visit most of the sights of Almaty on foot and find any kind of transport to different directions gives a huge additional plus to everyone's stay. It would be such a pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center.

Great hotel with amazing breakfast, some minor customer service issues

Customer review rating 4.6/5

Anonymous Business - 09/10/2019 AccorHotels review

Really modern hotel in an excellent location in the city. The breakfast was great! Only issue I experienced is that housekeeping forgot to turn over and clean my room one day, and when I called the front desk, they didn't seem to be bothered or apologetic. Housekeeping did show up 15 minutes later and briefly cleaned the room at my request.

overnighter in Almaty

Customer review rating 4.6/5

Gord Business - 09/10/2019 AccorHotels review

was great from the early morning check in to the assistance ordering a pizza to the easy check out procedure all was great. Location is perfect and easy to get too all i needed.

Excellent in all respects

Customer review rating 4.6/5

John M. Couples - 09/10/2019 AccorHotels review

Very comfortable room, excellent breakfast, lovely swimming pool, very good location, and very pleasant staff. We were extremely pleased with the hotel.

Dear Mr. John Alexander M., Many thank for choosing Novotel Almaty City Center for your stay! Your praising comments are highly appreciated. It was a great privilege to have you staying with us! We would be thrilled to have the chance of welcoming you back again in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

New hotel . Nice meal, but boring because all time the same menu

Customer review rating 4.6/5

Vasyl Business - 07/10/2019 AccorHotels review

Good

Dear Vasyl B., Let me thank you for taking time to share your opinion regarding your recent stay at the Novotel Almaty City Center. Your opinion is extremely important for us. We work daily to improve the quality of provided services, and your feedback helps us in this matter. Thank you again for sharing your experience, and we hope your next in the not very distant future. Kind regards, Sabina Taipova Guest Experience Manager

Very helpful front desk staff. Exceeded expectations.

Customer review rating 4.6/5

Anonymous Business - 07/10/2019 AccorHotels review

Comfortable, clean room; nice view from room and hallways; delicious breakfast.

Dear Jocelyn Carol N., It was my pleasure to read that you enjoyed our hotel as well as tasty buffet breakfast, room facility and view from the window. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We indeed very much hope to have the pleasure of welcoming you back again at the Novotel Almaty City Center. Sincerely, Sabina Taipova Guest Experience Manager
Customer review rating 4.6/5

Medet A. Business - 06/10/2019 AccorHotels review

Amazing hotel with very professional staff. Room was very comfortable, nice view, relaxing shower and bed. Thank you Novotel Almaty.

Dear Medet A., Many thank for choosing Novotel Almaty City Center for your stay! Your praising comments are highly appreciated. It was a great privilege to have you staying with us! We would be thrilled to have the chance of welcoming you back again in the near future. Warm regards, Sabina Taipova Guest Experience Manager

The Novotel Experience

Customer review rating 4.6/5

Soon C. Business - 06/10/2019 AccorHotels review

It says my first time in Kazakhstan and you have made it an enjoyable experience by providing that familiarity in an unfamiliar country.

Dear Soon Eng C., Let me thank you for your kind review regarding your stay at the Novotel Almaty City Center. We are so happy that your first time in Kazakhstan and your stay with us resulted in an enjoyable experience. It was a great privilege to have you staying with us! We look forward to welcoming you back for another stay with us. Kind regards, Sabina Taipova Guest Experience Manager

in general my feedback is very positive. Thank you for referring

Customer review rating 4.6/5

D Business - 04/10/2019 AccorHotels review

almost everything was fine. The only one tiny thing I wasn't happy - I wasn't able to find a conditioner for hair which is important for me )

Dear Dariga T., We very much appreciate your feedback regarding your stay at the Novotel Almaty City Center. I am happy to know you enjoyed your stay in general. As per Novotel standards, we provide our guest only with soap, shampoo and shower gel, however, we will take into account your remark about hair conditioner. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We are very much looking forward to welcoming you back again! Warm regards, Sabina Taipova Guest Experience Manager

Good Hotel very well located

TripAdvisor rating 4.5/5

B R Family - 04/10/2019 TripAdvisor review

Good Hotel very well located, there was only a little problem with the online payment, however it was easily solved in the hotel. The entrance lobby is too little for the reception, bar and playground.

I would like to take this opportunity to thank you for posting a review with regards to your stay with us. I am really glad you enjoyed our unmatched central location. The fact that our guests can visit most of the sights of Almaty on foot gives a huge additional plus to everyone's stay. We strive to provide a great level of service experience for every guest, therefore your feedback is extremely valuable for us. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. With kind regards, Sabina Taipova Guest Experience Manager

Satisfied.

Customer review rating 4.6/5

Mikhail Business - 03/10/2019 AccorHotels review

Please include 2 bottles of water - 1 bottle is too little. Everything else is excellent.

Dear Mikhail K., We very much appreciate your review regarding your stay with us. We are happy to know that your stay at the Novotel Almaty City Center resulted in an excellent experience. Thank you for sharing your opinion concerning the bottles of water in room. We will take into account your remark as we strive to improve the quality of services provided. We will be more than happy to see you again in the near future! Best regards, Sabina Taipova Guest Experience Manager

Exemplary in such a short time.

Customer review rating 4.6/5

Kevin B. M. I. Families - 02/10/2019 AccorHotels review

Denis, we regret not having the opportunity to thank you personally on our departure for what, service wise is a great job done in such a short time from opening on the quality of service delivery from you and your entire team we came in contact with during our four night stay. Well done and indicative of the growth potential to come we hope.

Dear Kevin Brendan M., Many thanks for your very kind review regarding your recent stay at the Novotel Almaty City Center. I will definitely forward your encouraging words to the Novotel Team, especially to our General Manager. All your kind words are the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. Thank you also for bringing to our attention your note, concerning the pressure in the shower. This will be addressed with the relevant teams to ensure the necessary actions are taken. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very much looking forward to welcoming you back again! With my best regards, Sabina Taipova Guest Experience Manager

Double charge for a nite.

Customer review rating 4.6/5

Hakan A. Business - 01/10/2019 AccorHotels review

I had reservasation over booking.com with pre-paid. but I have charged one more time on 24.09.2019 night again.. Even it was pre-paid accomadation and why did you charge again during check out? it had very early check-out and I was tired so I missed the mistake and paid again. I have a room on 6 floor and it was very bad smell, so I wanted to change my room next day and my new room was on 5th floor, that was OK. I am waiting for your reply about double charge room night..

Dear Hakan A., First and foremost, let me thank you for taking the time to share your opinion regarding your recent stay with us. I have read with regret that you have faced with inconveniences caused by improper payment for accommodation, please allow me to express my sincerest apologies. Please note that this situation was a true exception to our normal practices. Kindly accept the compensation of your stay in the form of a credit refund, which was issued to your Credit card. Our Front office team try to make their best to provide with the best service. Unfortunately, we did not have an available room on the 6 floor at the time you requested, due to our physical occupancy in the hotel. Furthermore, in each and every cases we aim to provide the best available room according to our guests' needs and preferences. Once again, I am truly sorry for the inconvenience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us, which will be on the 9th of October. Please feel welcome to contact me directly. It would be my pleasure to arrange the most comfortable stay for you and to erase this bad image you have from your last stay with us. With my best regards, Sabina Taipova Guest Experience Manager

Reception staff extremely helpful and friendly

Customer review rating 4.6/5

R Families - 01/10/2019 AccorHotels review

I was just impressed with how helpful and friendly all the reception staff was. People at the restaurant were also nice and helpful but their English was not very good in general. Overall, we get much enjoyed our stay!

Dear Rindy Peng Z., We greatly appreciate the time you have taken to provide us your impressions regarding your stay at Novotel Almaty City Center. I am so proud that you were satisfied with the attitude and service of our staff. It such a pleasure to read that you enjoyed your stay and we truly hope, that you will visit us again in the not very distant future! With my best regards, Sabina Taipova Guest Experience Manager

Good

Customer review rating 4.6/5

Oleg Business - 30/09/2019 AccorHotels review

Everything was fine.

I thank you for your kind review regarding your stay with us. I am really glad to know that you enjoyed your stay and we are looking forward to welcoming you back again at the Novotel Almaty City Center. Kind regards, Sabina Taipova Guest Experience Manager

Great Stay

Customer review rating 4.6/5

Dmitry Business - 27/09/2019 AccorHotels review

I have enjoyed my stay quite a lot; thank you for the great job your team is doing, and I'd like to highlight that attitude of all staff members I've spoken to during my stay was outstanding.

Dear Dmitrii L., It was my pleasure to read that you had a great experience here, at Novotel Almaty City Center and you were satisfied with the all the services we provide. Thank you for being our loyal member of Accor Live Limitless. I have read with regret that you was not offered an upgrade service, as it required per standards, please accept my sincerest apologize. Unfortunately, we did not have an available room due to the high occupancy in our hotel. Once again, I am truly sorry for the inconvenience. I sincerely hope that we will have the honor of welcoming you back again in the near future. With my best regards, Sabina Taipova Guest Experience Manager
Customer review rating 4.6/5

Ihor Business - 23/09/2019 AccorHotels review

In general, it’s normal

Thank you very much for your feedback. We are delighted to know that you enjoyed the stay in general. I have noticed you gave us such a law rating for our breakfast. We will be very grateful if you share your opinion on how we can improve the breakfast? Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are awlays glad to see you among our guests! With my best regards, Sabina Taipova Guest Experience Manager

Fantastic hotel...excellent location

Customer review rating 4.6/5

Luther L. Business - 23/09/2019 AccorHotels review

Stayed at the Novotel while on a business trip. Room was very comfortable and my view of the city was great. Many English speakers on staff. Breakfast was delicious, especially the omelets. I recommend to anyone visiting Almaty.

Many thanks for this fantastic review! This is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We indeed very much hope to have the pleasure of welcoming you back again in the near future. With warm regards, Sabina Taipova Guest Experience Manager

SOS Children's Villages International

Customer review rating 4.6/5

Jan F. Business - 22/09/2019 AccorHotels review

Everything went very well. Hotel staff was really helpfull, meeting room and all services were just perfect. All participants enjoyed the stay at the hotel.

It was my pleasure to read that you and all participants of your wonderful organisation had a perfect experience here, at Novotel Almaty City Center and you were satisfied with all the services. I will definitely forward your kind words to our Novotel team. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming all of you back again in the near future. With my best regards, Sabina Taipova Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in almaty