Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.6/5 412 reviews
Novotel Almaty City Center
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Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 7 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3
almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :   BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :   1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 King-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cosy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Photo non contractuelle / Strictly non binding

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

412 reviews

Great Location, friendly stuff, clean and cozy

Customer review rating 4.6/5

Z.m. Families - 14/08/2019 AccorHotels review

Novotel Almaty has an amazing location you can easily reach any part of the city. The place I located next to a Concert hall and have a cable car which takes you straight to the Mount and park Kok Tobe. You can have an evening walk around the Concert hall park and a small river which flows right after it. The staff is extremely polite, they are trying to anticipate all your need. Hotel areas have a cozy atmosphere and nice ambience. Novotel exceeds expectation about what Novotel should be like!! thanks to all staff and especially front desk folks for pleasant stay.

Dear Mr. Zamanbek M., Thank you very much for your kind review regarding your recent stay with us. I am really glad to read that you have enjoyed our hotel as well as our unmatched central location, service of staff. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

Vibrant new hotel in the centre of the beautiful Almaty

Customer review rating 4.6/5

Dmitri S. Families - 12/08/2019 AccorHotels review

Excellent new hotel. Really enjoyed our stay there. Excellent location, welcoming and hospitable staff, comfortable rooms, great little spa and gym. The challenge, as I see it, going forward will be to maintain the high standard Notovel Almaty has set for itself. In terms of small things to think about: there are still many plastic cups around the hotel (gym, spa, rooms) - maybe reduce the amount of plastic? Paper cups? Control more carefully the timing of room cleaning

Dear Dmitri Gennadyevich S., I would like to take this opportunity to thank you for review regarding your stay with us! All your kind comments are very much appreciated. The Accor Group launched Planet 21 program, and now we are on the way of reducing plastic waste. Will forward all your remarks with the relevant teams to ensure the necessary actions are taken. We work daily to improve the quality of provided services, and your feedback helps us in this matter. Thank you also for giving us such a perfect rating. It was a great privilege to have you staying with us and we truly hope that you will visit us again in the not very distant future! Best regards, Altyn Bektassova Assistant Front Office Manager

BUSINESS STAY

Customer review rating 4.6/5

Miriam V. Business - 09/08/2019 AccorHotels review

Great location, facilities and breakfast time.

Dear Myriam V. Martinez, Thank you very much for your kind review regarding your recent stay with us. I am really glad to read that you have enjoyed our hotel as well as our unmatched central location, service of staff and tasty buffet breakfast. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

A new hotel with enthusiastic staff

Customer review rating 4.6/5

Frequent T. Families - 08/08/2019 AccorHotels review

The hotel was quite good. Brand new, cozy, welcoming staff, perfect location, good for small conferences. Nice pool, great water temperature. Gym was small, decent selection of cardio equipment, very limited strength/power gear. Breakfast...Well, it was there, reasonably good, but not impressive by any stretch of imagination.

Dear Sergei K., I would like to take this opportunity to thank you for review regarding your stay with us! All your kind comments are very much appreciated. Let me sincerely apologize for the inconveniences you faced during your stay. I will forward all your remarks with the relevant teams to ensure the necessary actions are taken. We work daily to improve the quality of provided services, and your feedback helps us in this matter. I am very much looking forward to have the chance to welcoming you back in the near future, making sure your next visit will bring you only positive emotions. Please do not hesitate to contact me personally. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. Best regards, Sabina Taipova Guest Experience Manager

Best value for money

Customer review rating 4.6/5

Easa H. Families - 02/08/2019 AccorHotels review

My experience started the day I made my reservation 2 month back, I found out that hotel managment has excellent and promptness communication with me, so I set very hight expectations in my mind and all those expectations was fullfilled by the team who work there, fast service, nice and worm welcome, place is sprinkle clean and very good breakfast,not to forget the excellent location.

Dear Essa h., I would like to thank you for such a candid review. I was really happy to find out that our team’s efforts meet your expectations! I appreciate you highlighting our tasty buffet breakfast and unmatched central location. Nothing makes us happier, as the realization that our guests are leaving the hotel with a good impressions. It would be our pleasure to welcome you back once your travel plans brings you back to Novotel Almaty City Center. With warmest regards, Sabina Taipova Guest Experience Manager

Very nice stay

Customer review rating 4.6/5

Eugene Business - 27/07/2019 AccorHotels review

Very good new hotel, ideal for business trips

Dear Evgeny F., Thank you very much for taking the time to review your recent stay at the Novotel Almaty City Center. I was delighted to read your wonderful review. It is always a pleasure to receive such a kind words. We certainly look forward to welcoming you back again, hopefully in the nearest future. With warm regards, Sabina Taipova Guest Experience Manager

Great stay

Customer review rating 4.6/5

Aisulu Business - 26/07/2019 AccorHotels review

Staff is very friendly and helpful. Room is cozy and nice.

Dear Aisulu M., Many thanks for your very kind review regarding your recent stay with us. We do our best to make our guests feel at home, and we are very pleased when our efforts are noticed. I am really glad to read that you have enjoyed our hotel as well as our comfortable rooms. We sincerely hope we will have an honor of welcoming you back to Novotel Almaty City Center. With my best regards, Sabina Taipova Guest Experience Manager

Payment

Customer review rating 4.6/5

Akhmadjon Business - 25/07/2019 AccorHotels review

There was one caveat, we came directly to you from the airport, we didn’t have any local currency and at the reception asked for a deposit upon arrival. It was very nice. We would have exchanged money until the evening and would have paid .... The rest was top notch

Dear Akhmadjon A., We very much appreciate for taking the time to review your recent stay at the Novotel Almaty City Center. Let me sincerely apologize for inconveniences you faced upon you arrival. In fact, if the guest does not have local currency, we must take a deposit, as it is a standard procedure in hotel industry. We sincerely hope for your understanding and support. We try to do our best to provide our guests with a great quality of service and your feedback helps us in this matter. We are very much looking forward to have the chance to welcoming you back in the near future, making sure your next visit will bring you only positive emotions. With my best regards, Sabina Taipova Guest Experience Manager

Almaty Trip July 2019

Customer review rating 4.6/5

Monish A. Business - 20/07/2019 AccorHotels review

Perfect experience

Dear Monish A., We greatly appreciate the time you have taken to provide us your honest feedback regarding your stay at Novotel Almaty City Center. I am happy to know you enjoyed your stay in general. I was disappointed to identify you were dissatisfied with our gym facility. We would be very glad if you can share your opinion and tell us how could we improve our gym facility. Thank you again for sharing your experience, and we hope your next visit will bring you only positive emotions. Warmest regards, Sabina Taipova Guest Experience Manager

Very nice hotel

Customer review rating 4.6/5

Olga Solo - 17/07/2019 AccorHotels review

Excellent location, polite trained staff, tasty varied breakfast, modern fresh designed interior.

Dear Olga B., We very much appreciate you took time to write a review regarding your stay at Novotel Almaty City Center. Your fantastic comments are highly appreciated. We would be thrilled to have the chance of welcoming you back again in the near future. Kind regards, Sabina Taipova Guest Experience Manager

High quality service and employees kindness

Customer review rating 4.6/5

Camille S. Business - 16/07/2019 AccorHotels review

Amazing food, the chef is fantastic!! The team was very kind, and the room was at the expected level of quality. I particularly appreciated the welcome fruit bowl in my room. Thank you for this experience!

Dear Camille S., Thank you very much for your fantastic review! I will definitely forward your encouraging words to our staff, especially to our Chef. It was a great privilege to have you staying with us! It such a pleasure to read that you had a great time with us and we truly hope to see again soon. With my heartfelt best wishes, Sabina Taipova Guest Experience Manager

Pleasant

Customer review rating 4.6/5

Anonymous Families - 13/07/2019 AccorHotels review

Hotel is modern and clean. Room is well equipped and stylish. I didn't feel as a desired guest whilst checking in. Lady at reception was polite, but cool. She also didn't mention special offers available at hotel.

Dear Nagima W., We greatly appreciate the time you have taken to provide us your honest feedback regarding your stay at Novotel Almaty City Center. I am so proud that you were satisfied with your well-equipped room and our hotel facility. I have read with regret that the service was not met your expectations. Our staff try to do their best to provide a great level of service. On your next visit, please feel free to contact me directly. I will be more than happy to arrange the most comfortable stay for you. Take care! Warm regards, Sabina Taipova Guest Experience Manager

convenient location, clean hotel

Customer review rating 4.6/5

C. Business - 10/07/2019 AccorHotels review

very good breakfast

Dear Wing Sun C., We greatly appreciate the time you have taken to share your experience at Novotel Almaty City Center. I was honestly touched by your amazing review regarding our unmatched central location, tasty buffer breakfast and cleanliness. It is such a pleasure for us to receive positive feedback. We will be more than happy to welcome you back again, hopefully in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Outstanding!!

Customer review rating 4.6/5

Daniel Business - 08/07/2019 AccorHotels review

The hotel is brand new! It opened in Feb 2019. It is very clean, with very nice rooms. It has very good restaurant and is located in city center at walking distance from burger king, starbucks, other restaurants, supermarkets and the touristic site of koke-tobe. Really recomend!

Dear Daniel D., Warm greetings from Almaty! Thank you very much for choosing us for your stay! We are so proud about our central location. The fact that our guests can visit most of the sights of Almaty and different places on foot gives a huge additional plus to everyone's stay. Our housekeeping department with warmth and care try to do their best to keep the hotel clean, especially rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Sabina Taipova Guest Experience Manager

perfect location in a very modern hotel

Customer review rating 4.6/5

Gerhard Solo - 08/07/2019 AccorHotels review

Novotel is new and you can see it. Price and quality are perfect. Rooms are big, new and modern. Spa ist excellent and the Restaurant was as I am used it from Accor Hotels.

Dear Gerhard Michael R., Thank you very much for this fantastic review! I am flattered to read such a wonderful words about our hotel. We are so happy that your stay at the Novotel Almaty City Center resulted in a great experience. We truly hope that you will visit us again in the near future. Kind regards, Sabina Taipova Guest Experience Manager

Didn’t get service by Kazakh language

Customer review rating 4.6/5

Anonymous Business - 07/07/2019 AccorHotels review

Kazakh language is the official language in kazakhstan! But unfortunately today 07… I didn’t get Kazakh language service by your employee who works at hotel front desk, who’s name is zhansuat, I hope all of your stuff should able to provide service to the Kazakhstan citizen through smooth Kazakh language next time, respect the culture

Dear O. Omirkhan, Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am truly sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a great service experience for every guest, therefore your feedback is very important for us. Please rest assured that I will share your notes with our staff and we will take the necessary actions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sabina Taipova Guest Experience Manager

One of the best

Customer review rating 4.6/5

Gavin Solo - 06/07/2019 AccorHotels review

It was really good staff were great and room was just as good

Dear Gavin Wayne R., Let me thank you for taking the time to share your positive feedback about your recent stay with us. I am so proud that you were satisfied with the attitude and service of our staff and also with your comfortable room. Hopefully we will have the chance to welcome you again in the future. Warmest regards, Sabina Taipova Guest Experience Manager

Nice hotel Nice city

Customer review rating 4.6/5

Vladislav Business - 05/07/2019 AccorHotels review

Newest hotel. Very good location. Friendly service.

Dear Vladislav R., Thank you so much for this fantastic review. We are happy that your stay at Novotel Almaty City Center resulted in a great experience. We indeed very much hope to have the pleasure of welcoming you back in the near future. Kind regards, Sabina Taipova Guest experience manager

Mr

Customer review rating 4.6/5

Kevin Business - 03/07/2019 AccorHotels review

Efficient and enjoyable

Dear Kevin Andrew R., We are so happy that you took time to write a review, thank you very much. I am really glad to know you enjoyed your stay. We look forward to welcoming you back again, hopefully in the near future. Warmest regards, Sabina Taipova Guest Experience Manager

One minor issue

Customer review rating 4.6/5

Gustavo Business - 30/06/2019 AccorHotels review

The lock of my room's door stopped working and I was asked to change my room. It was 22 PM, and I was completely tired. I had to ask the clerk to move my belongings to the new room, when I was expecting her to ask me if I wanted them to be moved. Small but lasting memory about my stay. Overall, the stay was great, awesome room and delicious breakfast.

Dear Torres Gustavo A., Let me thank you for sharing your experience regarding your stay with us. We are happy to know you enjoyed the room facility and our tasty buffet breakfast. I have read with regret that the service did not meet your expectations. Our hotel values put guest satisfaction as top priority and we strive to provide a great service. On your next visit, please feel free to contact me personally. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. Warm regards, Sabina Taipova Guest Experience Manager
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