Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.5/5 164 reviews
Novotel Almaty City Center
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Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 7 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3
almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :   BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :   1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 25
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 25
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 kingsize bed

  • Max. number of persons: x3
  • Area: From 50
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 kingsize bed

  • Max. number of persons: x3
  • Area: From 75
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cosy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Photo non contractuelle / Strictly non binding

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 210 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Almaty City Center Meeting Room

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

164 reviews

Everything was great

Customer review rating 4.5/5

Anonymous Friends - 15/05/2019 AccorHotels certified review

Very satisfied. Great location. Cozy rooms with comfortable beds. Facilities are on top. Room was clean with an amazing view overlooking the beautiful mountains. Thank you to the Front Office Team for a warm welcome and hospitality as well as for the help with the choice of the restaurants. Definitely recommend the hotel!

Dear Vergine G., I would like to take this opportunity to thank you for such a wonderful review regarding your stay in our hotel. I was delighted to read that you enjoyed staying at our hotel. We are always glad to see at Novotel Almaty City Center. With warmest regards, Sabina Taipova Guest Experience Manager
Customer review rating 4.5/5

P A. Business - 13/05/2019 AccorHotels certified review

Unfortunately my stay was very short, arrving at 7pm and departing at 3am the day after. The room was nice and the bed comfortable.

Dear Paer Erik Olov A., Thank you very much for your positive feedback. Hope next time you can stay in our hotel for a long time and we will have an opportunity to provide a high quality service. We are always glad to see you at Novotel Almaty City Center. With warmest regards, Sabina Taipova Guest Experience Manager

Excellent

Customer review rating 4.5/5

Catherine Families - 09/05/2019 AccorHotels certified review

We had a great stay at Novotel Almaty. The rooms were comfortable, breakfast was great and the service was perfect. The swimming pool temperature is perfect for kids and adults. Just to improve, we have problems with the tv connection in both rooms. It was rectified after calling. Our drinking glasses were not replaced after room servicing. We called the service line but the glasses were not brought up until the next day.

Dear Catherine Kai Shin C., Thank you very much for your feedback. I am happy to know that you enjoyed your stay in general and would like to apologize for the inconveniences you faced during your stay. We work daily to improve the quality of provided services, and your feedback helps us in this matter. Thank you again for sharing your experience and I hope your next visit will bring you only positive emotions. We look forward to welcoming you back. Sincerely, Sabina Taipova Guest Experience Manager

Conveniently located

Customer review rating 4.5/5

Kevin R. Business - 09/05/2019 AccorHotels certified review

It was efficient and professional

Dear Kevin Andrew R., Thank you very much for your candid review of your recent stay at Novotel Almaty City Center. I’m happy to know that you enjoyed your stay and we are looking forward to welcoming you back. Best regards, Sabina Taipova Guest Experience Manager

Very good service, comfortable rooms

Customer review rating 4.5/5

Natalia K. Business - 09/05/2019 AccorHotels certified review

Friendly and professional staff; excellent breakfast and lunch; rooms need to be properly cleaned (especially underneath beds and sofa)

Dear Natalia K., Thank you for taking the time to review your stay with us. I am happy to know that you enjoyed your stay in general and would like to apologize for the inconveniences caused by cleanness in room. We work daily to improve the quality of provided services, and your feedback helps us in this matter. We will be glad to see you again! Sincerely, Sabina Taipova Guest Experience manager

Satisfying view over an excellent location

Customer review rating 4.5/5

S. S. Business - 06/05/2019 AccorHotels certified review

Helpful staff in a hotel located in the center of Almaty , close to everything interesting. Clean rooms and public areas, build with taste. Interesting restaurant and bar, poor gym.

Dear S. S., Thank you very much for your review regarding your stay at Novotel Almaty City Center. It is always a pleasure to receive positive feedback. We took into attention your remark about USB plug. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Taipova Guest Experience Manager

Great staff; standard facilities.

Customer review rating 4.5/5

Richard L. Business - 06/05/2019 AccorHotels certified review

Arrival and Departure formalities were handled in a professional and cordial manner. Breakfast as good as any. Room very typical. Plastic shower stall and sink seem a bit cheap.

Dear Richard Crisman L., We very much appreciate your review regarding your stay at Novotel Almaty City Center. All your remarks are much appreciated. Your opinion is very important for us as we strive to provide the great service experience for each guest. Hope to see you again. Sincerely, Sabina Taipova Guest Experience Manager

graet hotel

Customer review rating 4.5/5

Taha E. S. Business - 05/05/2019 AccorHotels certified review

it was great stay and very clean and near from center

Dear Taha Fadl Taha Khali E., Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to welcoming you back at Novotel Almaty City Center. We will be very grateful if you can take time and share your opinion about our hotel on TripAdvisor.com. Thank you in advance! With warmest regards, Sabina Taipova Guest Experience Manager

Good quality with minor exceptions

Customer review rating 4.5/5

Hannu Friends - 02/05/2019 AccorHotels certified review

Personnel was great, facilities are new and in good condition. Three remarks to the overall good quality: 1.) Drinking glasses were not changed at all during the whole week to my room even I had used them. 2.) There was no new transmittal paper with the laundry delivered after I sent the first one with the first batch of laundry. 3.) In SPA section, there was no water available in sauna to be thrown to the stove. This is a basic thing which should be always available in Finnish sauna. (btw. Im finnish)

Dear Hannu Pekka Juhani S., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. We will pay attention to all remarks that you mentioned and it will be addressed with the relevant teams to ensure the necessary actions are taken. We strive to provide a great service experience for every guest, therefore your feedback is very important for us. Thank you again for sharing your experience, and we hope your next visit will bring you only positive emotions. Sincerely, Sabina Taipova Guest Experience Manager

Wonder hotel in a wonderful location

Customer review rating 4.5/5

Kevin C. Business - 29/04/2019 AccorHotels certified review

The rooms are exactly what we will expect from the Novotel brand of hotels. Simple design but with everything a business traveller needs and all laid out comfortably. Reception was friendly and service staff in the lobby restuarant is great. I will definitely be back here again, in fact, I just made a booking for early May. Looking forward to the Novotel experience again!

Dear Kah Veng C., Thank you for taking the time to review your recent stay at Novotel Almaty City Center. I was delighted to read your review and to see that you enjoyed staying at our hotel. It is always a pleasure to receive positive feedback. We certainly look forward to welcoming you back. With warmest regards, Sabina Taipova Guest Experience Manager

Excellent modern hotel in the city center

Customer review rating 4.5/5

B. Business - 29/04/2019 AccorHotels certified review

Modern hotel located in the city center. Friendly staff. Great breakfast.

Dear Vera B., I am delighted to know that you enjoyed the stay in our hotel. All your kind comments about our central location, service of staff and tasty buffet breakfast are very much appreciated. On your next visit you can use the extra service and request a Bathrobe at the reception. We work daily to improve the quality of provided services, and your feedback helps us in this matter. Hope to see you again at Novotel Almaty City Center. Best regards, Sabina Taipova Guest Experience Manager

Great hotel

Customer review rating 4.5/5

Michael A. Business - 27/04/2019 AccorHotels certified review

Wonderful hotel. Great hospitality and very friendly and proffesional staff

Dear Michael Westerbjerg A., We very much appreciate your kind words regarding your stay at Novotel Almaty City Center. I am happy to know you enjoyed your stay in our hotel. We will be delighted to welcome you back again. With warmest regards, Sabina Taipova Guest Experience Manager

Perfect accommodation for Business trip

Customer review rating 4.5/5

Hyun J. K. Business - 25/04/2019 AccorHotels certified review

It was great. All the staff is quite nice and kind. and the breakfast is much better than I expected. but the free water that you provide to the room is too small for Korean. normally we drink much more water than other people and loves tea and coffee. it is only thing I hope you to provide at next visit.

Dear Hyun Jin K., Thank you for taking the time to review your recent stay at Novotel Almaty City Center. Thank you also for your remark concerning the water in room. It will help us in future with other guest from Korea. We will be very grateful if you can leave feedback on TripAdvisor.com. Thank you in advance! We look forward to welcoming you back! Sincerely, Sabina Taipova Guest Experience Manager

Excellent 4 star hotel

Customer review rating 4.5/5

Abdel A. Business - 25/04/2019 AccorHotels certified review

It was pretty good. Everything is well arranged as per hotel standards. The only thing is breakfast can be improved in term of service.

Dear Abdulaziz Y., Thank you very much for your review. I am pleased to know that you enjoyed your stay at our hotel. Thank you also for your remark concerning the service at breakfast. We will work to improve the quality of provided services, and your feedback helps us in this matter. Hope to see you again! Best regards, Sabina Taipova Guest Experience Manager

A very nice stay

Customer review rating 4.5/5

John Business - 24/04/2019 AccorHotels certified review

I particular liked the staff who were very friendly and helpful. Thomas Muller the executive chef took time to meet and talk to me and other guests, gives the personal touch, nd Denis Le Nohaic the General manager was also in and around the lobby and retsuarnat and was very approachble.

Dear John Seymour R., Thank you very much for your candid review. It is always a pleasure to receive positive feedback. Our General manager and Executive chef will be more than happy to hear your kind words. I'm glad we made a good impression on you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sabina Taipova Guest Experience Manager

An excellent new hotel for Almaty

Customer review rating 4.5/5

Rob D. Business - 24/04/2019 AccorHotels certified review

From the moment of my arrival (at 03.00), I found the hotel staff to be extremely welcoming and professional at all times. Their level of English was very high, and communication was no problem at all. The hotel is stylishly designed and in an outstanding location in Almaty. My room was very comfortable and there was no noise from neighbouring rooms or the corridor. The breakfast buffet provided an excellent choice, and I had no problems finding a table.

Dear Robert Inglis D., I am pleased to hear that you enjoyed your time with us and that generally the service was fine. Thank you very much for your kind words. It's only when we receive such a positive feedback, do we rest knowing that we have done our jobs well. We are always glad to see you at Novotel Almaty City Center. With warmest regards, Sabina Taipova Guest Experience Manager

Business Trip

Customer review rating 4.5/5

Anonymous Business - 24/04/2019 AccorHotels certified review

Everything was ok, in case of any issues it was solved fast. Breakfast can be better.

Dear Alona A., Thank you very much for your review. We want you to know that your opinion is important and useful for us! We will pay attention to all your comments and we will work to improve the quality of provided services.Thank you again for sharing your experience. Hope to see you again! Sincerely, Sabina Taipova Guest Experience Manager

Hotel is new, with good location

Customer review rating 4.5/5

Cesar D. Business - 22/04/2019 AccorHotels certified review

Hotel is new, with good location Breakfast has plenty variety Fitness Center is well equipped, but a little bit small Housekeeping personnel are not very well trained, same as restaurant personnel, maybe due to insufficient time before opening.

Dear Shaye D., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. We constantly conduct trainings for staff in order to improve the quality of service. I am happy that you noticed the service provided by our team. Your opinion is really important for us. We look forward to welcoming you back again. Sincerely, Sabina Taipova Guest Experience Manager

Brilliant stay, very accommodative front desk staff

Customer review rating 4.5/5

Nazmy S. Solo - 22/04/2019 AccorHotels certified review

It was a brilliant 1 week stay at Novotel Almaty. From arrival to departure I have to give my highest commendation to the helpful and friendly front desk staffs. They have been very helpful and great in assisting and making my stay at Novotel a wonderful one. From check-in, assisting with direction, food, public transportation all the way to making sure I am able to retain my room when I decided to extend my stay in Almaty. The staffs have been great throughout. Special thanks to Kamila for helping me figuring out the city map and public transportation and for assisting me with my 2 days extension and arranging for me to retain my room. She has been wonderful and a huge thanks for all the help extended to me throughout my stay.

Dear Mohd Nazmy Bin S., Thank you very much for your wonderful review. I am really glad to read that you have enjoyed your stay in our hotel. Kamilla will be happy to hear your kind words and Front Office team too. I would also like to thank you for your note about the small portions. This will be addressed with the relevant teams to work on your note. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. With warmest regards, Sabina Taipova Guest Experience Manager

A new, modern and clean, relatively accessible hotel with friendly staff.

Customer review rating 4.5/5

Anonymous Families - 22/04/2019 AccorHotels certified review

We needed an accessible room and got one. It was satisfying for our need although we missed a chair for the shower. Bathroom should have hand supports on both side of the seat and more space around the seat to be really accessible. And bathroom mirror was made for standing people. But for our needs the room was good enough. In the spa/pool there was a really good accessible bathroom with shower. Going to the pool was tricky because there was nothing to sit between the wheelchair and the floor. It would have been much easier if there was a steady level about 30 cm high where you could move first. Moving with wheelchair was very easy in the hotel. There were no stairs and there was enough room. Hotel staff were all friendly and helpful.

Dear Vesa K., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. Thank you very much for your remarks. We have discussed it with our managers and we will think about allocate budget and purchase additional equipment for your convenience. Your feedback helps us to be better and to improve the services provided. Thank you again for sharing your experience, and we hope on your next visit we can introduce our improvements. Hope to see you again! Sincerely, Sabina Taipova Guest Experience Manager
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