Hotel - ibis Stupino
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ibis Stupino Hotel

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4.0/5 62 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Reduced mobility rooms
  • Pets allowed 1,000  RUB
  • 100% non-smoking hotel
  • DOMODEDOVO
  • Languages spoken at the hotel
    • English
    • Russian

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

  • 129 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Baby bed
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.5/5 AccorHotels Rating Based on 544 reviews

Our guest reviews for ibis Stupino

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 62 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Business - 16/04/2018
« OK but rooms need some maintenance »

Stay was fine but toilet would not flush correctly. I reported this twice but was not fixed so asked to change room which was done. Asked for registration card night before I left but it was not prepared for the morning and had to be made as I waited to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W.! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! Please accept our most sincere apologies for those inconveniences for you. I forward your point about toilet to Chief Engineering and he will try to do his best to solve the problem to avoid such problems for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Front Office Manager

AccorHotels certified review
Serge Business - 09/04/2018
« As usual »

Everything was more or less fine, but please could you do smth with breakfast - the meal was not fresh, I believe. Eggs saved me as usual :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey Kupriyanov, Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Front Office Manager

AccorHotels certified review
Anonymous Business - 22/03/2018
« The room is clean and comfortable. »

The food in the restaurant is quite good. The rooms are clean and in order. A minibar would be nice. Breakfast is riech and good. The big chalenge is to keep it so for years to come.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fuchs, We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ekaterina Goncharenko Front Office Manager

AccorHotels certified review
Anonymous Business - 13/01/2018
« Pleasant stay at this hotel. »

A nice hotel to stay at. Very clean rooms. Choice of food & drink could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wardlaw! We are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Front Office Manager

AccorHotels certified review
Ekaterina Business - 14/11/2017

All was good and I had a good time. But just 2 small inconveniences. Shower temperature adjustment was bad - the water temperature changed unexpectedly without my help, which is not very nice. And since there was a line at the check-in and I had a big heavy hand-bag and a laptop case to carry - it would be nice to have a stand for such items. The reception girl advised to put them on the reception desk..and I had to do it, because the bags were too heave, but it didn't feel right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina, Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! Please accept our most sincere apologies for this 2 inconveniences for you. I forward your point about water temperature to Chief Engineering and he will try to do his best to solve the problem to avoid such problems for the future. Regarding you point about a line at check-in. I'm glad to share with you that since few days we have a separate desk for our LeClub Guests, who you are. In the same time you can use Online Check in on our web site. That will save you time on arrival. And of course you can use our lounge zone do not to queue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaganova Katerina, General Manager

AccorHotels certified review
Evgeny Business - 13/11/2017
« Perfect ! »

Comfortable, patient and very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for your kind review and loyalty to our hotel, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Looking forward to meeting you in ibis Stupino once again! Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Kira R. Business - 09/11/2017
« Very positive »

I found the hotel very clean and the staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая Кира Владимировна, От имени всей нашей дружной команды я благодарю Вас за выбор нашего отеля и за Вашу лояльность! Нам особенно ценно мнение наших постоянных Гоcтей. Нам очень приятно знать, что Вы хорошо отдохнули в нашем отеле. Будем рады видеть Вас снова в качестве нашего Гостя! С уважением, Ваганова Екатерина Генеральный менеджер

AccorHotels certified review
Anonymous Business - 26/10/2017
« lower the last year »

too warm room, decrease quality of breakfast, line to make coffee as from Wednesday only 1 machine operates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Basta, Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment for the temperature in the room. Each room is equipped with individual temperature regulator where you can choose the right temperature. Regarding the breakfast, I can assure you, that the food choice is greater that it was last year. And as you rightly put it, only 1 coffee-machine has been working. Unfortunately our second machine doesn't work due to some technical problems. I really apologize for such inconveniences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaganova Katerina, General Manager

AccorHotels certified review
Ros Business - 06/10/2017
« Clean and Comfortable Hotel »

Rooms were very clean and bed was very comfortable. The staff were very friendly. We enjoyed the "Pink burger" in the restaurant very much. I'll be back agin, best place to stay in Stupino

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hamilton, we are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. As you give very low score for our program LeClub AccorHotels, I would like to explain you benefits regarding status that you have right now - Classic. You have a right to book a room on our official web sites accorhotels.com or brand.com with a discount up to 10%, access to close-out sales on the web site accorhotels.com as well as sales of tickets for shows in AccorHotels Arena. More detailed information you can read on the web-site https://secure.accorhotels.com/ru/leclub/program/cards-status-benefits.shtml We hope to welcome you back to our hotel very soon! Thank you once again! Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Chris Business - 04/10/2017
« Very comfortable »

Stayed for business. Very good. Clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Thomas, we are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again! We will be happy to see you in our hotel soon! Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Eitan Business - 20/09/2017
« Satisfactory »

The hotel is new and is being operated to European standards. Dont let it deteriorate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Fuchs, We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive such positive feedback. I will share your comments with our team.This gives us will and power to continue working hard in order every Guest is happy! We will be happy to see you in our hotel soon! Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Anonymous Business - 17/09/2017

Pleasant, comfortable, but did struggle with the toilet flushing which wasn't working well. Also could not get the aircon to work so I had to open the window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hellemans, Thank you for taking the time to tell us about your experience at ibis Stupino. I am sorry that your experience in some services did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaganova Katerina, General Manager

AccorHotels certified review
Tom Business - 17/07/2017
« Happy to return »

Everyone was helpful and polite. The food was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for your kind review, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Looking forward to meeting you in ibis Stupino once again, Kind regards, Vaganova Katerina General Manager

AccorHotels certified review
Alessandro Business - 07/07/2017
« Everything I needed, as I like it! »

Very pleasant stay, I enjoyed the fresh yet relaxed atmosphere and the attention to details. Everything is good and clean, the staff super efficient and very professional. It was a pleasure staying in such hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., we are so thankful for your nice, warm and kind comment. This is a great motivation for us. This gives us will and power to continue working hard in order every Guest is happy! We will be happy to welcome you in our hotel again! Best regards, Vaganova Katerina General Manager

AccorHotels certified review
Anonymous Business - 02/07/2017

A pleasure staying at the IBIS Stupino. The entire staff is always smiling, courteous, and helpful.

AccorHotels certified review
H. Business - 02/07/2017
« Perfect. »

Every thing was satisfactory from the moment I entered the hotel. People were very friendly and helpful. Bed was very comfortable and everything was clean. Only improvement opportunity would be storage as I cloths for two weeks and air con as that didn't seem to work so I had to open the window. Minor issues compared to the rest being so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., we are so thankful for your nice, warm and kind comment. This is a great motivation for us. Especially as you are our loyal Guest. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Regarding air condition I forward your concern to the technical team and they will take appropriate measures. Thank you once again! We will be happy to see you in our hotel soon! Best regards, Vaganova Katerina General Manager

AccorHotels certified review
Dave L. Business - 27/06/2017
« Nice pleasant stay »

Room, staff and hotel very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Jos Business - 29/05/2017

It was a pleasant surprise that all the employees could speak English. What I did not like was that there was no option to open the window in the room. Even with the airconditioning it was quite warm in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rijnbeek, We very much appreciate your comments regarding your stay at the ibis Stupino. Our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Regarding your comment about the window, the window is locked for the security reason but you can open it in air change regime. And May in Russia was so cold that the system was working in winter regime. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Vaganova Katerina, General Manager

AccorHotels certified review
Sergey C. Business - 16/05/2017
« Hotel personnel. »

Hotel personnel is making me feel welcome and comfortable. Really appreciate this kind of attitude.

AccorHotels certified review
Anonymous Business - 09/05/2017

Comfortable rooms and excellent staff.

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