Hotel - ibis Stupino
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Stupino Hotel

4.0/5 76 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 3087.50 RUB Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Pets allowed 1,000  RUB
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Russian

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 130 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • Air conditioning
    • Safe deposit box in room
    • WIFI in your room
    • Baby bed
    • Computer
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 735 reviews

Our guest reviews for ibis Stupino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 76 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Peter Business - 20/12/2018 AccorHotels certified review
« Good »

All was fine except the kitchen. An ify moment with some uncooked chicken wings let it down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! I am sorry that your experience about restaurant did not meet your expectations. Please allow me to express my sincerest apologies. Looking forward to welcoming you again at ibis Stupino. Best regards, Ekaterina Goncharenko, Room Division Manager

Anonymous Business - 19/12/2018 AccorHotels certified review
« The people is friendly »

Good attention and good service... the rooms are comfortable and clean... the staffs are available all time to attend the requests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillermo! We are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Room Division Manager

Anonymous Couples - 19/12/2018 AccorHotels certified review

Everything was fine. Only missing part was dinner but it was acceptable because special arrangements for the national teams.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timo R., We are so thankful for your nice comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 17/12/2018 AccorHotels certified review
« excelente »

Cuartos cálidos camas confortables

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cayetano R., we are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Room Division Manager

Ross Business - 14/12/2018 AccorHotels certified review
« Pleasant »

Staff and facilities were nice, however a little saddened by the lack of gym/exercise facilities available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross! Thank you for your kind review, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Looking forward to meeting you in ibis Stupino once again, Best regards, Ekaterina Goncharenko Room Division Manager

J W. Business - 11/12/2018 AccorHotels certified review
« Pleasent Trip »

Easy Checkin and Out, Food was good but they did run out of Beer on Draught

Our hotel has responded to the review
Our hotel has responded to the review

Dear J W.! We are so thankful for your nice comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Room Division Manager

Raul Business - 09/12/2018 AccorHotels certified review
« Raul Valdez »

My experience is that the hotel needs a gym, that the guests in their room are left with bottles of water for each day of stay and change the sheets every day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul ! We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kate Goncharenko Room Division Manager

Eitan Business - 30/11/2018 AccorHotels certified review
« Problems in the restaurant »

On the 26th of November I invited guests for dinner in the restaurant. We waited over an hour for the food and have even had to return some of it as it was coled. The restaurant was full and only one waiter had to serve and was running all the time so it was not her faoult. It was embarasing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eitan! Thank you very much for your review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! Please accept our most sincere apologies for this inconveniences for you. I forward your point about quality of service to restaurant manager and I promise to you, we will take appropriate measures. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Room Division Manager

Ali Business - 12/11/2018 AccorHotels certified review
« Excellent for a short stay »

Staff are very welcoming, good knowledge of english which is important for me, hotel clean, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali, Thank you for your positive feedback and high rating of your stay with us. We hope to welcome you back to our hotel very soon! Kind regards, Ekaterina Goncharenko Room Division Manager

Jorge T. Business - 10/11/2018 AccorHotels certified review
« very clean and friendly service »

Too long (3 weeks) but excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge T., We are so thankful for your nice comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. Thank you once again! We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko room division manager

Anonymous Business - 31/10/2018 AccorHotels certified review
« Very comfortable »

Comfortable beds, clean room, good wifi connection, helpful staff on front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Mary! We very much appreciate your high rating of your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. Hope your next visit will be as pleasant as the previous one. Sincerely, Ekaterina Goncharenko Room Division Manager

Ali Business - 26/09/2018 AccorHotels certified review
« Did the job intended »

Overall ok, staff were helpful even when language issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali! Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations, please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Kind regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« Stay fully met my expectations »

very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin! We are so thankful for your nice, warm and kind comment about our staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 11/09/2018 AccorHotels certified review

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciano A.! We very much appreciate your comments regarding your stay at the ibis Stupino. Thank you for your positive feedback and high rating of your stay with us. We hope to welcome you back to our hotel very soon! Kind regards, Ekaterina Goncharenko Room Division Manager

Dr. K. Business - 08/09/2018 AccorHotels certified review
« Not bad but young »

A nice hotel with ok wifi but very bad water pressure in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr.K.! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! I am sorry that your experience about water in your room and breakfast did not meet your expectations. Please allow me to express my sincerest apologies. Looking forward to welcoming you again at ibis Stupino. Best regards, Ekaterina Goncharenko Room Division Nanager

Mark Business - 07/09/2018 AccorHotels certified review
« In general I feel myself like a respected guest »

I notice that there are many new staff members in the hotel and restaurant, and they don't know that I am a regular guest since the last 1,5 year. It would be great if they would know, and could provide service in that way to regular guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark ! Thank you very much for your kind review. I am sorry that your experience about our staff did not meet your expectations. I promise I will do everything I can to explain to our team about You :) Hope next time you will feel yourself like at home. See you again. Ekaterina Goncharenko Room Division Manager

José M. J. R. Business - 06/09/2018 AccorHotels certified review
« Good »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose J., We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ekaterina Goncharenko Room Division Manager

Alan W. Business - 19/08/2018 AccorHotels certified review
« OK but rooms need some maintenance »

OK but rooms need better cleaning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W.! Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Room Division Manager

Vk Business - 05/08/2018 AccorHotels certified review
« Comfortable sleep and decent breakfast »

I enjoyed new terrace this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VK! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! I am sorry that your experience about our loyalty programme LeClub did not meet your expectations. Please allow me to express my sincerest apologies. For me it will be very important to know what exactly you didn't like. I will appreciate if you will find few minutes to share with me opinion. My email is h8… Thank you so much for so warm comment about our terrace! Looking forward to welcoming you again at ibis Stupino. Best regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 04/08/2018 AccorHotels certified review
« Expectations were fully met »

Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Rudolf S.! Thank you for your kind review, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Thank you so much for your warm comment about our staff! Looking forward to meeting you in ibis Stupino once again! Best regards, Ekaterina Goncharenko Room Division Manager

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