Hotel - ibis Stupino
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Stupino Hotel

4.0/5 73 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 2897.50 RUB Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • pets allowed 1,000  RUB
  • 100% non-smoking hotel
  • Air conditioning
  • DOMODEDOVO
  • Languages spoken at the hotel
    • English
    • Russian

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

  • 129 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • Air conditioning
    • Safe deposit box in room
    • WIFI in your room
    • Baby bed
    • Computer
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 675 reviews

Our guest reviews for ibis Stupino

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 73 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jorge T. Business - 10/11/2018 AccorHotels certified review
« very clean and friendly service »

Too long (3 weeks) but excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge T., We are so thankful for your nice comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. Thank you once again! We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko room division manager

Anonymous Business - 31/10/2018 AccorHotels certified review
« Very comfortable »

Comfortable beds, clean room, good wifi connection, helpful staff on front desk

Ali Business - 26/09/2018 AccorHotels certified review
« Did the job intended »

Overall ok, staff were helpful even when language issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali! Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations, please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Kind regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« Stay fully met my expectations »

very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin! We are so thankful for your nice, warm and kind comment about our staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 11/09/2018 AccorHotels certified review

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciano A.! We very much appreciate your comments regarding your stay at the ibis Stupino. Thank you for your positive feedback and high rating of your stay with us. We hope to welcome you back to our hotel very soon! Kind regards, Ekaterina Goncharenko Room Division Manager

Dr. K. Business - 08/09/2018 AccorHotels certified review
« Not bad but young »

A nice hotel with ok wifi but very bad water pressure in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr.K.! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! I am sorry that your experience about water in your room and breakfast did not meet your expectations. Please allow me to express my sincerest apologies. Looking forward to welcoming you again at ibis Stupino. Best regards, Ekaterina Goncharenko Room Division Nanager

Mark Business - 07/09/2018 AccorHotels certified review
« In general I feel myself like a respected guest »

I notice that there are many new staff members in the hotel and restaurant, and they don't know that I am a regular guest since the last 1,5 year. It would be great if they would know, and could provide service in that way to regular guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark ! Thank you very much for your kind review. I am sorry that your experience about our staff did not meet your expectations. I promise I will do everything I can to explain to our team about You :) Hope next time you will feel yourself like at home. See you again. Ekaterina Goncharenko Room Division Manager

José M. J. R. Business - 06/09/2018 AccorHotels certified review
« Good »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose J., We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ekaterina Goncharenko Room Division Manager

Alan W. Business - 19/08/2018 AccorHotels certified review
« OK but rooms need some maintenance »

OK but rooms need better cleaning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W.! Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Room Division Manager

Vk Business - 05/08/2018 AccorHotels certified review
« Comfortable sleep and decent breakfast »

I enjoyed new terrace this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VK! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! I am sorry that your experience about our loyalty programme LeClub did not meet your expectations. Please allow me to express my sincerest apologies. For me it will be very important to know what exactly you didn't like. I will appreciate if you will find few minutes to share with me opinion. My email is h8… Thank you so much for so warm comment about our terrace! Looking forward to welcoming you again at ibis Stupino. Best regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 04/08/2018 AccorHotels certified review
« Expectations were fully met »

Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin Rudolf S.! Thank you for your kind review, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Thank you so much for your warm comment about our staff! Looking forward to meeting you in ibis Stupino once again! Best regards, Ekaterina Goncharenko Room Division Manager

Elena Couples - 10/07/2018 AccorHotels certified review
« very friendly »

Thanks a lot. Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELENA! Thank you for your kind review, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Looking forward to meeting you in ibis Stupino once again! Best regards, Ekaterina Goncharenko Room Division Manager

Anonymous Business - 16/04/2018 AccorHotels certified review
« OK but rooms need some maintenance »

Stay was fine but toilet would not flush correctly. I reported this twice but was not fixed so asked to change room which was done. Asked for registration card night before I left but it was not prepared for the morning and had to be made as I waited to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W.! Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! Please accept our most sincere apologies for those inconveniences for you. I forward your point about toilet to Chief Engineering and he will try to do his best to solve the problem to avoid such problems for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Front Office Manager

Serge Business - 09/04/2018 AccorHotels certified review
« As usual »

Everything was more or less fine, but please could you do smth with breakfast - the meal was not fresh, I believe. Eggs saved me as usual :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey K., Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ekaterina Goncharenko Front Office Manager

Anonymous Business - 22/03/2018 AccorHotels certified review
« The room is clean and comfortable. »

The food in the restaurant is quite good. The rooms are clean and in order. A minibar would be nice. Breakfast is riech and good. The big chalenge is to keep it so for years to come.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the ibis Stupino. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ekaterina Goncharenko Front Office Manager

Anonymous Business - 13/01/2018 AccorHotels certified review
« Pleasant stay at this hotel. »

A nice hotel to stay at. Very clean rooms. Choice of food & drink could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W.! We are so thankful for your nice, warm and kind comment. This is a great motivation for us. The most important thing for us is our Guest’s satisfaction. We always try to predict your expectations and to make your accommodation as much comfortable as it can be. Thank you once again, We will be happy to see you in our hotel soon! Best regards, Ekaterina Goncharenko Front Office Manager

Ekaterina Business - 14/11/2017 AccorHotels certified review

All was good and I had a good time. But just 2 small inconveniences. Shower temperature adjustment was bad - the water temperature changed unexpectedly without my help, which is not very nice. And since there was a line at the check-in and I had a big heavy hand-bag and a laptop case to carry - it would be nice to have a stand for such items. The reception girl advised to put them on the reception desk..and I had to do it, because the bags were too heave, but it didn't feel right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina, Thank you very much for your kind review, it is very important for me and my team to see any feedback from our Guests in order to be able to follow their needs, wishes and comfort and to make them even more welcome! Please accept our most sincere apologies for this 2 inconveniences for you. I forward your point about water temperature to Chief Engineering and he will try to do his best to solve the problem to avoid such problems for the future. Regarding you point about a line at check-in. I'm glad to share with you that since few days we have a separate desk for our LeClub Guests, who you are. In the same time you can use Online Check in on our web site. That will save you time on arrival. And of course you can use our lounge zone do not to queue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaganova Katerina, General Manager

Evgeny Business - 13/11/2017 AccorHotels certified review
« Perfect ! »

Comfortable, patient and very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for your kind review and loyalty to our hotel, our team appreciates a lot, when our Guest is satisfied and feels welcome! This gives us will and power to continue working hard in order every Guest is happy! Looking forward to meeting you in ibis Stupino once again! Best regards, Vaganova Katerina, General Manager

Kira R. Business - 09/11/2017 AccorHotels certified review
« Very positive »

I found the hotel very clean and the staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая Кира Владимировна, От имени всей нашей дружной команды я благодарю Вас за выбор нашего отеля и за Вашу лояльность! Нам особенно ценно мнение наших постоянных Гоcтей. Нам очень приятно знать, что Вы хорошо отдохнули в нашем отеле. Будем рады видеть Вас снова в качестве нашего Гостя! С уважением, Ваганова Екатерина Генеральный менеджер

Anonymous Business - 26/10/2017 AccorHotels certified review
« lower the last year »

too warm room, decrease quality of breakfast, line to make coffee as from Wednesday only 1 machine operates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the ibis Stupino. I am sorry that your experience in some services did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment for the temperature in the room. Each room is equipped with individual temperature regulator where you can choose the right temperature. Regarding the breakfast, I can assure you, that the food choice is greater that it was last year. And as you rightly put it, only 1 coffee-machine has been working. Unfortunately our second machine doesn't work due to some technical problems. I really apologize for such inconveniences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaganova Katerina, General Manager

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