Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,433 reviews
Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

11,566 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,433 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Luxurious experience

Customer review rating 4.7/5

Jan Business - 09/11/2019 Confirmed reviews AccorHotels

From the moment I walked in, the staff were super helpful and friendly. The room was lovely, and the bed was the best I've slept in over many hotels. My only regret was not staying another night!

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our well appointed rooms, comfortable beds and the warm and welcoming service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

great hotel not a good restaurant and bar

Customer review rating 4.7/5

Ralph C. Business - 08/11/2019 Confirmed reviews AccorHotels

The stay was very comfortable, but for a hotel with such a great reputation you need to live to your name for example no Cider on the bar ( out of stock) ordered a whiskey it came in a standard small glass not a whiskey glass a single malt drinker likes his single malt whiskey in a proper whiskey tube and I would have spent a lot to has the glass correct. the breakfast take 40 minutes to cook not acceptable sorry

Bonjour Mr C., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the several shortcomings during your stay with us. This is certainly not the service we pride ourselves with. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic

Customer review rating 4.7/5

Brent M. Business - 08/11/2019 Confirmed reviews AccorHotels

Way better than expected.

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very comfortable

Customer review rating 4.7/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

Visiting for business hotel room, facilities and staff are great.

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Lyween C. Couples - 06/11/2019 Confirmed reviews AccorHotels

Felt very special loved it. Staff very friendly and welcoming. Room well presented, beautiful bed. Great facilities. Our breakfast was Devine lots on offer well serviced.

Bonjour Mr Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms, comfortable beds, delicious breakfast and outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Wonderful

Customer review rating 4.7/5

Kaye G. Solo - 06/11/2019 Confirmed reviews AccorHotels

The room was extremely comfortable and clean. Location perfect, service outstanding, and restaurant great :)

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback our great location, delicious food in Lava and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Welcoming, friendly attentive stall all in wonderful surroundings.

Customer review rating 4.7/5

Sue Couples - 06/11/2019 Confirmed reviews AccorHotels

We always enjoy our stays at the Sofitel Auckland. The welcome you receive is friendly and relaxed. All of the staff are terribly obliging. The hotel is wonderful and very comfortable. We love that it is tucked in the corner of a marina in busy downtown Auckland. It is a quiet sanctuary

Bonjour Mr Mrs R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our tranquil harbor location and the excellent service from our friendly and helpful ambassadors. It is always so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fabulous Getaway Location

Customer review rating 4.7/5

Sue, F. N. N. Z. Couples - 06/11/2019 Confirmed reviews AccorHotels

Love the Sofitel from the moment one arrives. Fantastic staff, great hospitiality and attention to detail and a perfect location. Rooms on our level were so comfortable and spacious with interesting high level views. Love the sustainable practices employed by Sofitel. Great to see. Excellent restaurant. Highly recommended and we will continue to stay at Sofitel Viaduct.

Bonjour Mr Mrs s., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the welcoming service from our friendly and helpful ambassadors. I am also glad you enjoyed our great location, beautiful rooms, delicious food from Lava and our planet 21 practices! It is always so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Oceania cup weekend

Customer review rating 4.7/5

Sam S. Couples - 05/11/2019 Confirmed reviews AccorHotels

A seemless stay, sensational service and facilities

Bonjour Mr S., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I can see you rated us particularly low for your breakfast experience. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic

Customer review rating 4.7/5

Lynda B. Couples - 05/11/2019 Confirmed reviews AccorHotels

Loved staying at the Sofitel. We celebrated my husband’s birthday and had a wonderful time. We enjoyed an outstanding meal in the restaurant and the room was awesome. You people gave us the best service and we felt very welcome.

Bonjour Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the delicious food in Lava Dining and the outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A hotel with a point of difference

Customer review rating 4.7/5

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

To be greeted in French by most of the staff is not what you expect from any hotel in New Zealand, but that only added to the pleasure of our stay. Comfortable rooms and beds, good linen and housekeeping plus ever helpful and friendly staff are what you get here. It is also located well being near to the centre but close to lovely harbour-side restaurants and bars.

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our comfortable rooms and beds, and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

We love it

Customer review rating 4.7/5

Debbie R. Couples - 04/11/2019 Confirmed reviews AccorHotels

We always stay at the Sofitel on our wedding anniversary and birthdays and we just love it. The staff are always very pleasant.

Bonjour Mrs R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Congratulations! Thank you for choosing to celebrate your special occasions with us. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely

Customer review rating 4.7/5

Heather K. Couples - 04/11/2019 Confirmed reviews AccorHotels

Perfect quick service. Comfortable bed. Plenty of soft towels. Luxury feel. Beautiful harbour to walk. Close to restaurants and bars. Very chic

Bonjour Mrs k., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location, comfortable Mybeds and the amazing service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Perfection

Customer review rating 4.7/5

Nathan Couples - 03/11/2019 Confirmed reviews AccorHotels

Friendly accommodating staff who seemed genuinely willing and happy to help you. Room was amazing and the marina view upgrade with an amazing view of the sky tower was an absolute must.. The room itself was excellent and the floor to ceiling windows along with the private balcony made for a very pleasant and unobstructed view of the CBD during the day and night and the perfect place to sit in comfort and watch the world go by. Bathroom amenities including the deep bath tub and rainfall shower made sure we were well rested and spoilt. The bed was one of the best sleeps my wife and I had ever had and where we could drift off to sleep comfortably with our blinds and curtains completely open watching the lights of the city and listening to the sounds of the street.. A late checkout at 11am meant there was no real rush in the morning with plenty of time for a coffee from the Down stairs cafe before a full buffet breakfast that was available from 6:30am to 10:30am, where the food options had all bases covered and definitely left us satisfied afterwards. After finishing breakfast at 930am we still had an hour and a half to relax in our room before checkout. And then it was downstairs to checkout and get our car from the valet... A thoroughly pleasant and overwhelming experience where you couldn't help but feel relaxed and spoilt. Close to everything and options in all directions. We will definitely be back without a doubt. Thank You

Bonjour Mr I., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to hear that our guests are enjoying every aspect of their stay and it is so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

The best Anniversary!!!!

Customer review rating 4.7/5

Supreeya Families - 03/11/2019 Confirmed reviews AccorHotels

We are very happy with everything. We got call a day before our arrival to make sure everything is okay and if there is anything they can do. Our check in was smooth and very welcoming. Breakfast was fantastic. There was cafe for our lunch. There are so many choices for kids menu. We didn’t need to go anywhere. We were so happy at the hotel. Staff are great. I would not stay anywhere else. Thank you very much Sofitel for making the best hotel experience for us

Bonjour Mr Mrs P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. We love to hear about our guests experiences and it is always so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A very pleasant stay

Customer review rating 4.7/5

Jim B. Couples - 02/11/2019 Confirmed reviews AccorHotels

We were met by a very pleasant reception, who couldn't do enough for us, describing the sights around the hotel etc. The room was quite large and well set out, and we were particularly impressed with the bathroom.

Bonjour Mr Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear our ambassadors looked after you so well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Super king good memory

Customer review rating 4.7/5

Jieun C. Couples - 02/11/2019 Confirmed reviews AccorHotels

Thank you very much your kind and staying most beutiful place in the auckland I am very appreciated your detail and all. Someday,i wanna stay again

Bonjour Mr Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very good

Customer review rating 4.7/5

Denise Couples - 02/11/2019 Confirmed reviews AccorHotels

Very impressed

Bonjour Ms M., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A very good city hotel.

Customer review rating 4.7/5

Kles Couples - 02/11/2019 Confirmed reviews AccorHotels

People very friendly. Centrally located. No problems.

Bonjour Mr Mrs L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location and the great service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good but not memorable.

Customer review rating 4.7/5

Da Couples - 01/11/2019 Confirmed reviews AccorHotels

Restaurant is poor. Food mediocre and service needs to be improved upon. Waiters are eager but no guidance and slow service coming probably from kitchen. Menu description - salad is hot vegetables nothing to do with a cold green salad! Buffet breakfast lukewarm. Turn down service adequate. Concierges eager to please.

Bonjour Mrs A., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the many shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager
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