Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,426 reviews
Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Room 1

Number of guests
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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King or Queen Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room, 1 King or Queen Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room, 1 King or Queen Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

11,432 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,426 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Barry D. Business - 10/10/2019 AccorHotels review

The highlight for me was the check in process ... when you stay a lot at hotels there is noting more annoying having to fill in forms, sign them etc ... I got to the hotel , announced who I was and was handed my key - absolutely how it should be - Thank you

Bonjour Mr D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear we have got things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Couples - 09/10/2019 AccorHotels review

Overall the service was excellent. Your staff were friendly and helpful. The room was smaller than we expected but the bed was very comfortable and the amenities very good. There was a wardrobe to hang garments but no drawers to store clothes in so we had to keep them in our luggage. The facilities and ambience were a pleasure to use. We enjoyed the food and beverages on offer.

Bonjour Mr Mrs D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Mary M. Families - 09/10/2019 AccorHotels review

As always everything was exceptional at your hotel. From check in to check out! This time we took our two grandchildren aged 7 and 5 for 2 nights during the school holidays. We had to book two rooms but we got put next door to each other. I guess interlocking rooms would be the best option but I am not sure if you have them like that. It worked out well and we had two awesome days out and about with them. When we got back to hotel we had dessert in both rooms with a message of welcome written on plate with chocolate. Such a lovely thought. Grandchildren loved seeing their names on the plate in Chocolate!! The staff are all amazing at their jobs and very friendly and courteous.

Bonjour Mr Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so delighted to read you enjoyed every aspect of your stay with us and that your beautiful grandchildren enjoyed their special stay with you as well. It is always so rewarding to hear we are doing things right! Also we do have interconnecting rooms, so please feel free to request this next time you stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very good

Customer review rating 4.7/5

Kerr H. Friends - 08/10/2019 AccorHotels review

Very good

Bonjour Ms h., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

absolutely amazing

Customer review rating 4.7/5

Sarah Couples - 08/10/2019 AccorHotels review

We thoroughly enjoy staying at Sofitel the staff are always welcoming and the rooms are to a high standard

Bonjour Mrs D., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful luxurious rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Brilliant

Customer review rating 4.7/5

Aimee R. Couples - 08/10/2019 AccorHotels review

Pleasant as staff were very accommodating and welcoming. Room was amazing.

Bonjour Ms R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the welcoming service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Amazing

Customer review rating 4.7/5

Laken Friends - 08/10/2019 AccorHotels review

The most amazing hotel I have ever been too just everything as soon as you walk in to when you leave is spectacular. Will definitely be staying again and have recommended all my friends and family.

Bonjour Ms C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear of our guests experiences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Pretty good.

Customer review rating 4.7/5

Cs Business - 08/10/2019 AccorHotels review

Overall it was pretty good.

Bonjour Mr S., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Nice stay we had good room the meal was good but not great

Customer review rating 4.7/5

Darryn R. Couples - 07/10/2019 AccorHotels review

As above

Bonjour Mr R., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I am sorry to hear there was an issue with the quality of your meal. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Amazing Experience

Customer review rating 4.7/5

J. Business - 07/10/2019 AccorHotels review

Friendly Staff, nice food, nice accommodation. Overall satisfied.

Bonjour Mr J., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Couples - 07/10/2019 AccorHotels review

The receptionist was amazing with our personalized note

Bonjour Mr Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our outstanding ambassadors! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great location ... excellent service!

Customer review rating 4.7/5

Jlee Business - 07/10/2019 AccorHotels review

This is a great property and the staff is amazing, always ready to assist then needed. It's a great combination of Kiwi spirit and Sofitel professionalism.

Bonjour Ms L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the excellent service from our friendly and helpful ambassadors! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful hotel

Customer review rating 4.7/5

Lok Y. L. Y. Couples - 07/10/2019 AccorHotels review

Everything s lovely until my shower time. The shampoo was already used or was not replaced from last guest. Sorry for being too detail oriented

Bonjour Mr Y., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Furthermore, I am sorry to hear of the issues with your amenities not being replaced. This is not the service that we pride ourselves with and please rest assured that this will be addressed with our Senior Management team. As for the welcome drink we do have the kiwifruit juice in the lobby as a welcome drink which you are more than welcome to have at any point throughout your stay. Once you reach silver status with your Le Club loyalty you will also receive a welcome drink each time you stay with an Accor property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A enjoyable weekend stay at a very nice central hotel

Customer review rating 4.7/5

Harley S. Couples - 07/10/2019 AccorHotels review

Great, staff were extremely polite and pleasant people. There were a few things that I asked to be attended to and these were all responded to immediately. These were, An second robe as only one was provided. Assistance is getting the Bose speaker working as it had been plugged into socket that was turned off by the bedside light. Finding the correct switch for the bedside light...opps. We ate at the hotel restaurant on the night of arrival. Staff were great. Because of the limited vegetarian options we both selected from the room service menu. Mushroom risotto and gnocchi. Both were very plan and overpriced we felt. The mushroom and rocket risotto contained only one small mushroom and rocket butter so no visible butter. We felt underwhelmed by both considering the price.

Bonjour Mrs S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our outstanding ambassadors. Furthermore, I am sorry to hear of the issues with the quality of your food during dinner. Please rest assured that I have passed your feedback on to our Executive chef and Food & Beverage manager to improve our product for future. We are also more than happy to make a vegetarian special for you if you are not satisfied with the options on the menu. Please feel free to contact me directly on H8… for any further feedback or assistance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

fabulous

Customer review rating 4.7/5

Julie Couples - 06/10/2019 AccorHotels review

to spend some quality time with my husband

Bonjour Mrs S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear you had a relaxing stay with your husband! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

J. Stay

Customer review rating 4.7/5

Virginia A. D. J. Couples - 06/10/2019 AccorHotels review

Amazing outstanding, the service and the comfort. Staff friendly and professional. You really did spoil us!

Bonjour Mr Mrs J., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A good short stay overall

Customer review rating 4.7/5

Anonymous Couples - 06/10/2019 AccorHotels review

On the plus side, exemplary services from all concierge and Lava Restaurant when dining at breakfast. Close proximity on foot to our Art Gallery visit and dining at Grove Restaurant on the second day/night. On the negative side, while our room was luxurious and had impeccable interior design, it was very noisy as it faced the bus depot. After a long international flight quality sleep was foregone from the external noise. A quiet room was requested when booking made directly through the Accor Hotel Reservation Centre a couple of months prior to the arrival date.

Bonjour Mr Mrs L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our outstanding ambassadors. Furthermore, I am sorry to hear of the issues with the noise of your room. I have updated your profile notes for all future stays and will follow up with the central reservations team as unfortunately this was not passed on to us so I do sincerely apologize for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Not bad.

Customer review rating 4.7/5

Michael Couples - 04/10/2019 AccorHotels review

Nice room and stay, comfortable bed. Long checkin and check out process.

Bonjour Mr G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I have updated your preferences to make sure that you will be an express check in and out for future bookings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very excellent

Customer review rating 4.7/5

Brendan C. Business - 04/10/2019 AccorHotels review

It was lovely, I received a room upgrade and the staff were excellent.

Bonjour Mr C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Great

Customer review rating 4.7/5

Anonymous Business - 04/10/2019 AccorHotels review

Nice and cosy

Bonjour Mr F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
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