Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,397 reviews
Sofitel Auckland Viaduct Harbour
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Currently, close to our hotel

New Zealand International Film Festival

From 18/07/2019 to 04/08/2019

At 327 m

New Zealand Fashion Week

From 26/08/2019 to 01/09/2019

At 785 m

The Chocolate and Coffee Show

From 05/10/2019 to 06/10/2019

At 864 m

Auckland Art Gallery, discovery

From 01/01/2019 to 31/12/2019

At 950 m

Seeing Moana Oceania, exhibition

From 02/06/2018 to 16/12/2019

At 950 m

Run The City, Auckland marathon

From 20/10/2019 to 20/10/2019

At 2.2 km

Auckland Domain, walk

From 01/01/2019 to 31/12/2019

At 2.2 km

One Tree Hill, discovery

From 01/01/2019 to 31/12/2019

At 6.7 km

Taste of Auckland

From 31/10/2019 to 03/11/2019

At 25 km

Auckland Botanical Gardens, visit

From 01/01/2019 to 31/12/2019

At 26 km

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King or Queen Bed, City Views

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Luxury Room, 1 King or Queen Bed, Internal Water Views

  • Max. number of persons: ‌3
  • Area: From 45
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

Luxury Room, 1 King or Queen Bed, Marina View

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: ‌3
  • Area: From 52
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: ‌3
  • Area: From 63
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Chef Emmanuel Jerz delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

11,032 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,397 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely mini break

Customer review rating 4.7/5

Kristine Couples - 12/07/2019 AccorHotels certified review

It was lovely having a weekend getaway in the middle of winter. Well needed rest was had. The staff are always fabulous At Sofitel and the personal touches make the world of difference.

Bonjour Ms K S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. Our aim is to provide the best in hospitality and it's always reassuring to hear such positive feedback from our guests Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Wonderful

Customer review rating 4.7/5

Dianne P. Couples - 11/07/2019 AccorHotels certified review

Love coming back to this Hotel. Wonderful views, rooms, food and staff

Bonjour Ms D P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It fills with great joy that you had such a wonderful stay at Sofitel Auckland from hotel ambience to our comfortable room, outstanding food quality and the service delivery by our ambassadors. Thank you very much for your review. We very much look forward to welcoming you back in the near future. With Warm Regards, Dakotah Bishop Guest Relations ManagerWith Warm Regards, Dakotah Bishop Guest Relations Manager

Fabulous

Customer review rating 4.7/5

Joanna K. Solo - 11/07/2019 AccorHotels certified review

Fabulous

Bonjour Ms J K, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely Room and facilities

Customer review rating 4.7/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

The staff were really friendly, the room was lovely and location great

Bonjour Ms J M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am thrilled to hear that you had a fantastic stay and that you found our service wonderful from our abassadors, enjoyed our comfortable room, facilities and harbour loation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic location with excellent service

Customer review rating 4.7/5

Leslie D. Couples - 10/07/2019 AccorHotels certified review

My partner and I stayed here as part of my 50th birthday holiday , i would definately stay here again and have no hesitation in referring to others however there were a few things that detract from the score of 10 Firstly the fragrance is excessive and overpowering as you enter, checkin was smooth and uneventful and very professionally done , arriving at the room it is a well presented and clean but perhaps dated in style , things to note specifically, there was a welcome card with Mr and Mrs d. on it with a welcoming message this gesture is appreciated but my partner is a man therefore perhaps best not to assume , * the door to the cabinet under the sink diddnt close properly , * the surround of the sink specifically the area at the top of the sink had water damage under the glass and is rather unattractive , * the room amenities list in the wardrobe stated two robes in the room but there was initially only one in the bathroom and it was a ratty old thing we asked housekeeping several days later to give us the second one we diddnt need it but i diddn’t want to be charged for taking something that wasnt there also no umbrella in the room as stated , we did address this to front desk who offered to get them replaced but my point to the lady at the desk was if they are noted they should be there , a lesson for the room supervisor to check the rooms more thoroughly to avoid this situation Other issues * the air vent on the wall above the bathroom door is in dire need of a vacuum, * the wallpaper in the bathroom is lifting in several places like over the bath and in the space near the toilet ( pictures will be added ) * there is a hole in the wallpaper near the toilet that appears to be the top of a screw , * the toilet diddnt flush properly it is a terrible design that meant you needed to flush it multiple times mor an annoyance than anything else * pool area. The pool door doesnt close unless pushed shut , there is some sort of algae growing in both the pool and hot tub and seriously unattractive maintenance need to address that as a batter of urgency it is not a good look , change rooms there were several coat hangers on top of the men’s lockers that stayed there the duration of my stay and this was advised to front desk on the Sunday 30th when i had to ask for the second day in a row to have the steam room turned on on Saturday i had been fir a swim and was wanting to use sauba and steam room and on going there found it not working and no button to press to activate a guest there noted it wasn’t working the day before either i advised him maybe you need to ask So i went to front desk and asked the night manager and he switched it on all good The next day Sunday i go for swim gym etc see the same guests oat or around 7:30 finished swim go to use sauna and steam room and again not on A different guest comments it wasnt on yesterday either , somewhat annoyed i approach front desk soeak to female staff member snd ask to have it turned on dhe advises its on a timer and they normally turn it on at 8:30. My response if the area opens at 5:30 it should be on then as it is inconvenient to have to ask all the time , there is no notice in the area stating this so any guest would rightfully assume it operates from opening time , later i had forgotten the code on the locker and had to ask for it to be unlicked at this time i asked if a wet floor sighn could be placed in the passageway as people leaving the pool to the change rooms wet the floor and it was a potential slip hazard , i also advised of the coat hangers on top of the lockers and she assured me she would pass it on , hoever i returned to the area later in the evening around 7:00 pm with my partner we used gym pool and the sauna in the change room i observed no wet floor sign then noticed the cleaner cones in at or around 20:00 As i was advised the area is open until 10pm it is strange to clean it early when ideally it should be done after closing to ensure the space is clean for morning guests, I observed the fire door opposite the mens change room chocked open giving access from the opposite fire door therefore people could access the space from there rather than use their room card at the designated entrance this seemed intentional as the door was chocked open each day There was also a very dirty patch on the mens locker room door from people pushing it open and clearly not cleaned in some time added to this the wooden floors in the change rooms were poorly cleaned with dust and even feathers there for several days Honestly for a property of this standard there are several shortcomings, i have been in the hospitality industry for almost 30 years and almost all of that time in housekeeping roles i know how hard it is to look after these areas this is irrelevant but it does mean i see more than the average guest and perhaps my expectations are higher than most as well but as a guest i travel all around the world and stay in many varied hotels and would judge them no differently, sadly from a premium property i would expect that little bit more .

We had a great time and loved all the personal attention

Customer review rating 4.7/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Our time at Sofitel was the best from our arrival to our amazing room staff were excellent and very helpful

Bonjour Mr K C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am pleased to learn that the team provided you with excellent service, and that they made you feel welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

An exceptional one night stay

Customer review rating 4.7/5

Steve Friends - 10/07/2019 AccorHotels certified review

Nothing was too much trouble for the staff who were excellent.

Bonjour Mr S H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the service deliver by our ambassadors and enjoyed your stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Lovely just heating of room a problem

Customer review rating 4.7/5

Anonymous Couples - 09/07/2019 AccorHotels certified review

Great staff at every point of contact

Bonjour Ms A C-D, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly ambassadors. I have noted from your comment regarding the heating issue, our maintenance team will follow up to avoid future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

great service and lovely room

Customer review rating 4.7/5

Helen Business - 08/07/2019 AccorHotels certified review

service was fantastic and i was also upgraded which was also fantastic!

Bonjour Ms H M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am thrilled you enjoyed the vibe and was impressed by the service provided to you by the team, also enjoyed our comfortable room during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Wow, Sofitel turned it on. A for awesome !

Customer review rating 4.7/5

Paul M. Couples - 08/07/2019 AccorHotels certified review

From arrival to departure the Sofitel was amazing great staff and service and a beautiful Room awaited us Thanks Sofitel

Bonjour Mr P M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to read that you enjoyed your time with us from the service deliver by our ambassadors to the comfortable room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very attentive staff, excellent service, 5 star accommodations

Customer review rating 4.7/5

Anonymous Business - 08/07/2019 AccorHotels certified review

My stay at Sofitel was part business and part pleasure. I sent a note to the hotel informing them that my wife would be joining me on this trip and to change the reservation from 1 person/room to 2 persons/room. When we checked into our room we were pleasantly surprised to find a welcoming platter of fruit and pastry with a nice note from the hotel. Nice touch! Morning exercise is an important part of my daily routine particularly when I travel. Having a sauna and steam is a plus. I was disappointed, on several mornings, when the sauna and steam rooms were not turned on. Apparently they are on a timer and the morning staff was not familiar with their operations. I did notify the desk but did not have the luxury of waiting around until the situation was remedied. I heard similar complaints from other guests in the fitness area.

Bonjour Mr W D, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am delighted to learn that your recent stay was exceptional and thank you for complimenting the colleagues on the service they provided!Although everything went well , I was sorry to note that the gym experience was less than perfect. I appreciate your sharing this feedback with us as we continue to improve our procedures and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Found the staff to be most attentive and the Hotel exceeded our expectations

Customer review rating 4.7/5

Ed S. Couples - 08/07/2019 AccorHotels certified review

We had a most comfortable stay, the location suited us and the facilities provided were found to be adequate for our needs. The only suggestion I would offer would be that the menu in the restaurant could be a bit more extensive.

Bonjour Mr E S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour.I was so pleased to hear that everything exceeded your expectations and you enjoyed our splendid facilities and enviable central location. We are very fortunate to have so many sights and landmarks within walking from the hotel. Our team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding! I will have pleasure in sharing your comments with them. In additional , I have passed your comment to our Food and Bverage Manager and Executive Chef to improve our service and products in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Excellent

Customer review rating 4.7/5

Tess B. Business - 08/07/2019 AccorHotels certified review

The service and manner of all staff members is absolutely fantastic - special shout out to Kris at Concierge :) Nothing is too difficult and everyone goes over and above to ensure your stay is memorable. Little touches like the welcome back cake are lovely. The rooms are beautiful and clean and well laid out. I travel a lot for work and I have to say .... this is my favourite hotel. (Dissapointed i didnt stay here sooner .... )

Bonjour Ms T B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It gives me great pleasure to know that you were impressed by our caring staff and personalised service they deliver. To read that you found our staff to have perfected the element of service is the best feedback the team and I could wish for. I will be sure to share this wonderful feedback with the whole of the team and in particular with Kris. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Wenny L. Business - 07/07/2019 AccorHotels certified review

Pleasant stay and the staff did everything to ensure we were looked after

Bonjour Mr W L, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was so pleased to hear that everything exceeded your expectations and you enjoyed the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

I think it was very pleasurable

Customer review rating 4.7/5

Brendan C. Business - 07/07/2019 AccorHotels certified review

It was excellent as always. The only thing, and this is small, was the fruit in the fruit bowl wasn't that great.

Bonjour Mr B C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was so pleased to hear that everything exceeded your expectations and you enjoyed your stay with us . I have passed your comment to our Food and Beverage Manager to improve our products in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Luxury and service best experience

Customer review rating 4.7/5

Abbie B. Couples - 07/07/2019 AccorHotels certified review

Nothing was too much trouble for staff, welcomed and made very comfortable. The facilities were pure luxury

Bonjour Ms A B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am glad that you found our staff to be attentive and helpful and enjoyed our hotel facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very good

Customer review rating 4.7/5

Anton Couples - 07/07/2019 AccorHotels certified review

Very professional and staff were very helpful and polite

Bonjour Mr A B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It gives me great pleasure to know that you were impressed by our caring staff and professional service they deliver. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Still my fave hotel ever

Customer review rating 4.7/5

Glenn B. Business - 06/07/2019 AccorHotels certified review

I always love staying here for my business trips. The service and the food is great. The view from my room every time i wake up is just amazing.

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I'm glad to hear you enjoyed the wonderful service from our ambassadors, the beautiful marina view and the delicious food from Lava Dining. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Dawn W.

Customer review rating 4.7/5

Dawn W. Couples - 06/07/2019 AccorHotels certified review

The staff make staying here very pleasant always looking you in the eye and smiling as if you were important.

Bonjour Mrs W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is such a pleasure to hear that you were well looked after from all of our team. We appreciate your kind feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Luxurious, beautiful hotel, well appointed in a superb location - loved it

Customer review rating 4.7/5

Matt R. Business - 06/07/2019 AccorHotels certified review

From the courtesy of the staff to the streamlined service and processes, I found the Sofitel Viaduct to be superb. My room was luxuriously appointed with high quality facilities and with the small, yet important touches such as shoe equipment, slippers, gowns and even a nail file! As good or better that any hotel I've stayed in anywhere in the world.

Bonjour Mr R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It brings me great joy to hear that you have enjoyed every aspect of your stay from the great location, luxurious rooms & amenities, and the service from our helpful and friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in auckland