Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

4.5/5 3,321 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 10,255 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,321 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael H. Couples - 12/02/2019 AccorHotels certified review

Clean rooms pleasant helpful staff, suberb location Food was terrible, bad tasting, cold coffee & forgot bad of my side for breakfast all round bad experience

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable room and the service deliver by our ambassadors. I have passed your comment to our Food and Beverage Manager , He will in contact with you shortly. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Linh Pham Front Office Manager

Russell N. Couples - 12/02/2019 AccorHotels certified review
« An excellent hotel well situated with friendly and efficient staff »

We enjoyed the stay and although it was only for 2 days it was great. When we arrived at the hotel our room wasn't available and so we were given a voucher to cover drinks while we waited. Our bags were delivered to our room on arrival and collected from our room on departure. All the staff were friendly and helpful. We will stay again. Our only suggestion for improvement would be that the bacon we had for breakfast was quite over cooked and very hard to eat, but it was great being seated and waited on.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R N, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our comfortable room and the service deliver by our ambarssadors. I have passed your comment to our Executive Chef, he will follow up and improve our products. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Fenwick S. Couples - 11/02/2019 AccorHotels certified review
« Very satisfactory »

Comfortable Room. Very good food. Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr F S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable room and service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Helen Solo - 11/02/2019 AccorHotels certified review
« Exceptional »

Start to finish, this was a fantastic one night stay. I wish I could always stay at this hotel everywhere in the world!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A A, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am thrilled that everything was outstanding during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Nicholas S. Couples - 10/02/2019 AccorHotels certified review
« Staff were friendly and efficient »

Generally a very enjoyable experience Only negative comment is the 2% surcharge on the bill when using a credit card. We have never come across this in any other hotel let alone a Sofitel

Shelly Couples - 10/02/2019 AccorHotels certified review
« Enjoyable »

Usual high standard

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms S P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Leigh C. Friends - 08/02/2019 AccorHotels certified review
« Well located on downtown waterfront. »

Always pleasant and café breakfast by the Marina is a must.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr L C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our hotel location and enjoyed our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Mk Friends - 08/02/2019 AccorHotels certified review
« Had a very pleasant stay! »

Relaxing! Enjoyable! Comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms M K, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on your comfortable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Effie G. Business - 08/02/2019 AccorHotels certified review
« Inconsistency in service »

Experience was ok, but not as good as previous stays. People coming at 9pm at night (whe I am already in bed almost asleep and waking me up) to do turn down service. Maid coming at 8:30am to clean room. Also, on sencond and third nights no room service breakfast card left to fill out and hang on door and no water bottle replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms E.G, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear there was an issue with our housekeeping team during your stay with us. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Li… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 08/02/2019 AccorHotels certified review
« Just Fine! »

Too Short

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R.S, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Alan Business - 08/02/2019 AccorHotels certified review
« Mr »

The stay was very good. I enjoyed myself very much.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B.N, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Ang Families - 06/02/2019 AccorHotels certified review
« Adequate »

Staying at the Sofitel I had high expectations as I have stayed with various Sofitel’s worldwide but never in Auckland. The hotel was very nice and the room was very spacious with a nice balcony and bathroom. However some of the staff especially at breakfast were very rude and almost looked like they did not want to be there. As well as this the breakfast was not up to the usual Sofitel standard with lots of the food running out and the selection wasn’t great. Overall it was a good stay at this Sofitel however considering the price you pay you expect the best. After staying at the Pullman in Auckland the next night I believe the staff there were much friendlier and the Pullman actually had better facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A.B, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear there was an issue during your stay with us. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Li… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be a very previous one. Sincerely, Linh Pham Front Office Manager

Michael S. Couples - 06/02/2019 AccorHotels certified review
« Clean and courteous plus helpfull staff. G »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly and helpfule ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Gregg Couples - 06/02/2019 AccorHotels certified review
« Hotel overnight before a cruise »

Nice overall hotel. Friendly staff, check-in was good, except for we thought the number put on our key envelope was a 6, it was really a 5. Even bell hop thought same thing. Breakfast was very good. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our stay with us from service deliver by our ambassadors to the out standing breakfast offer. The issue you mentioned above I will follow up with my team and avoid future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 06/02/2019 AccorHotels certified review
« Pre cruise stay »

Nice room, upgraded, small room. On arrival at 11PM no greeting at door or bell service. Otherwise nice stay. Especially liked the small restaurant off the wharf.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J.K, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear there was an issue during your stay with us. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Li… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

A A. Solo - 06/02/2019 AccorHotels certified review
« Room great...*breakfast needs attention at peak periods and a better explanation to new guests »

Very sound sleep despite the mattress which, I think, needs to be changed....oddly soft Staff were very friendly, professional and courteous As a Club Member, I like the emphasis on amenities* (please see above) Bananas requested at check-in were never delivered

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A.R.A, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear there were some issues during your stay with us. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Li… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 06/02/2019 AccorHotels certified review
« Hotel room and food services were great. Front desk reception snippy »

When I mentioned to front desk on arrival that the rates had gone down considerably since I booked, the woman replied I should not have booked with Expedia. I commented that their rates were lower , even if high at the time, and that non refundable rooms were offered on both sites. She 'snipped' that I would not get member points, nor could they do anything about the rate b/c I used Expedia. She did not offer this info as a helpful suggestion, but as a complaint. It was really unwelcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms J.A, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear there was an issue during your checking in at our front desk. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on Li… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be a very previous one. Sincerely, Linh Pham Front Office Manager

Gary.b Business - 05/02/2019 AccorHotels certified review
« Very happy »

Very stylish and roomy and the reception team were very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable room and vibe. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 05/02/2019 AccorHotels certified review
« Excellent room and outstanding service from the staff. »

While our stay was a short one our interaction with every member of the staff was wonderful. Every one, from the front desk, to the bellmen, to the concierge, to restaurant staff, to the cleaning staff, was totally professional and courteous. The physical aspects of the hotel are outstanding but our interactions with the staff members made our visit truly memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr T., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our dedicated ambassadors. I am very pleased to hear that you were well looked after during your short visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Ken L. Couples - 05/02/2019 AccorHotels certified review
« Great couple of days, everything a high standard »

Brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our dedicated ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

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