Hotel - Sofitel Auckland Viaduct Harbour
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Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

21 Viaduct Harbour Avenue 
1010  AUCKLAND
NEW ZEALAND

2,835 reviews
TripAdvisor Rating Based on 2,835 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 6,873 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,835 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
C G. C. Couples - 12/08/2017
« Nice break in a very interesting hotel. »

French hotel and no Dubonnet in the bar!!!!!!!!! Great breakfast. Staff very obliging and helpful.

AccorHotels certified review
Joesph F. Couples - 12/08/2017
« Very pleasant two days at the Sofitel Viaduct Harbour Hotel. »

Very friendly staff welcomed us when we arrived at the hotel. The two days that we spent there were throughly enjoyable.The bar manager and the staff at the Saberage Bar were courteous and helpful. All in all a very good experience.

AccorHotels certified review
Tony S. Business - 11/08/2017
« excellent »

The service from the staff was A1

AccorHotels certified review
Tony M. Couples - 11/08/2017

We enjoyed our stay in the hotel, except for the resturant which in the past we have enjoyed. We felt we were hounded to order our meals by the waitress. There seemed to be a rush to get the meals through. At the end of the mains, we were then told if we paid by MasterCard the deserts would be free. I would not expect this at this level of resturant.

AccorHotels certified review
Anonymous Families - 11/08/2017
« Short stay with family  »

Excellent hotel. Great location. Fantastic staff. Made us welcome. Minor negative: beds too soft.

AccorHotels certified review
Paul Business - 11/08/2017

You need to explain on check in that guest credit cards will be charged with the room costs plus a margin as a holding charge that will be reversed on check out. Actually it was not reversed it was simply deleted. I am still investigating how my check out charge was debited to a bank account to which I have no cards that provide access. The rooms and other services are great.

AccorHotels certified review
Roger C. Business - 11/08/2017
« OK for hotels of this class, but not really a great experience. »

I was there attending a conference. The experience was by no means unsatisfactory, but it as also nowhere near perfect. The strange thing is that the defects would be fairly easy to remedy. Things like soap dishes being too small, insufficient closet space, and the like would be easy to fix.

AccorHotels certified review
Chloe L. Couples - 10/08/2017
« Great »

space room and beautiful view. great service and yummy food.

AccorHotels certified review
Zanoen W. Couples - 10/08/2017
« Fantastic room view and great services from staff members. »

Booking in, the lady attending to us was friendly, said the right things, but did not make eye contact at all - both my husband and I noticed it, so it was a bit hard to hear her, as she was looking down mostly. The gents at the door were a 11/10 - FANTASTIC welcome and service we had, arriving. Our room felt fresh and welcoming, good on the housekeeping team. Television should be facing or the bed or couch, it's facing the balcony rather, so we have to move the screen ourselves. The dinner we had, was cook to perfection. Breakfast was also perfect, except for it was served cold. One of the staff members did apologise, when we pointed it our, which we appreciated. Checking out was a breeze......hassle free and the quickest ever we had. We will definitely stay again and come back for dinner too.

AccorHotels certified review
A F. Business - 10/08/2017
« Elegant and effecient »

Friendly but not obtrusive staff.

AccorHotels certified review
Tony R. Couples - 09/08/2017
« Exceptional service all staff »

Exceptional service from all staff, could not fault staff and cleanliness was excellent!

AccorHotels certified review
Anonymous Families - 09/08/2017
« Plesent , would like to have slept longer. »

A little noisie, building site across the road. All staff we encountered were very good.

AccorHotels certified review
Stacey A. Couples - 09/08/2017
« Beautiful and Easy »

Loved our stay with the sofitel, as always it was beautiful and the staff were extremely helpful and informative.

AccorHotels certified review
Gus Couples - 08/08/2017
« Very happy with the Customer Service and Size of the room. »

It was right in the heart of the city and staff with fantastic, Thank you very much.

AccorHotels certified review
Slk Business - 08/08/2017
« Fantastic location and facilities. »

Luxurious rooms made for a relaxing stay. Enjoyable short walk around the viaduct into town centre. Extremely friendly and helpful staff. Will be back to stay again.

AccorHotels certified review
Courtney M. Couples - 08/08/2017
« Awesome! Amazing service and amazing food!  »

The Sofitel is amazing! It is my happy place!

AccorHotels certified review
M H. Couples - 08/08/2017
« Beautiful experience great staff  »

Felt warm and very welcome as soon as you pulled the car up at the front door. This feeling did not stop for the whole length of our stay

AccorHotels certified review
Scott Business - 08/08/2017
« Good »

Good

AccorHotels certified review
Scott Business - 07/08/2017
« Great customer service »

The staff during the stay were very friendly and supportive. Great to stay in a hotel where every staff member has a positive attitude and customer focus - thank you.

AccorHotels certified review
Jason S. Couples - 07/08/2017
« Superb  »

Perfect getaway, quiet, serene and great staff

Our most recent 20 reviews
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