Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

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4.5/5 3,083 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 8,373 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,083 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
A. Business - 19/04/2018
« Very friendly and helpful staff »

staff was friendly and personable. Room was very comfy and the whole hotel was super clean.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M A, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am pleased to know that you enjoyed your stay from our comfortable room to the delivery of service from our helpful and friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Peter W. Friends - 19/04/2018
« Mr W. »

Excellent in every department could not be more satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr P W, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Sarah Couples - 18/04/2018
« Starting with entrance to hotel to stay in tastefully decorated room and ending with a delicious, fresh and well presented breakfast; a delightful experience. »

We were impressed with the luxurious surroundings including the room and bathroom details. One small niggle: Towel rail was regrettably not heated. The staff were all welcoming and helpful. Quality and presentation of breakfast buffet exquisite.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms S H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the elements that had highlighted your stay including our comfortable room with bathroom facilities and the delivery of service from our helpful and friendly ambassadors. We are pleased that you were also able to experience our food and beverage offerings in the Hotel. I am sorry to hear there was an issue during your stay with us.I have passed on your constructive feedback to our senior management team . Thank you again for sharing your experience, and Help us to improve our product and service . We hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Alison F. Couples - 18/04/2018
« Relaxing and refreshing »

From the moment we arrived we felt welcome, the Valet, the reception staff etc were excellent. We only had one night there so we chose to relax in our beautifully appointed room. We ordered our dinner to be brought to our room and it was spectacular. We will return when we need a great night away.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A F, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are very pleased to learn that you had an enjoyable stay with our spacious accommodations and outstanding food quality , and recognised our team as friendly and helpful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Anonymous Couples - 18/04/2018
« Nice hotel in excellent location »

Friendly staff & a couple of excellent guys on the concierge desk.Breakfast was good & again helpful serving staff.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am pleased to know how much you enjoyed every aspect of your stay, from the hotel's location to the service provided to you by the team and our out standing food quality. Thank you again for sharing your invaluable feedback and we hope we will have the opportunity to welcome you back on a future visit. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Anonymous Business - 18/04/2018
« comfortable stay as always! »

friendly staff, clean room, comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms R K, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to read that you enjoyed the delivery of service from our ambassadors and our comfortable room during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Mr J. Couples - 17/04/2018
« Mr J. »

Excellent from check in to bar to breakfast...location was perfect as well

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R J, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are so delighted to know that you had a Magnifique experience and expressing wonderful compliments on the hotel location , bar and breakfast. Once again, thank you for your feedback and I hope to welcome you back soon for another Magnifique stay. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Katherine M. Couples - 17/04/2018
« Honeymoon »

This was our favorite hotel of our whole trip. Not only was it beautiful and the staff courteous and helpful, the location was amazing, bed was comfortable, free WiFi, the attached cafe was great (we ate there twice) and the concierges were so wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms K M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is delightful to read that you found Sofitel Auckland well-located and that you enjoyed our comfortable Sofitel Mybed and other hotel facilities. Furthermore, I am delighted to read the hotel ambassadors and the overall ambience had highlighted your stay. Thank you again for sharing your invaluable feedback and we hope we will have the opportunity to welcome you back on a future visit. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Anonymous Business - 17/04/2018
« Welcomed, comfortable and care for »

From the moment I arrived I felt very comfortable. the staff were helpful and polite. The rooms and facilities clean, well looked after and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms P M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to read that you enjoyed the delivery of service from our ambassadors and our comfortable room during your stay Thank you again for sharing your feedback and we look forward to welcome you back in the near future. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Alex S. Couples - 16/04/2018
« Romantic Sofitel @ Auckland Viaduct Harbour »

My wife & I had a very pleasant experience staying at the Sofitel Auckland Viaduct Harbour. Everyone from the doormen to the staff at the front desk to the waiters & waitresses at the Lava restaurant were very polite. Our room was very large with floor to ceiling windows with a view of the adjacent property. The bathroom was very clean. The bed was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a wonderful feeling to read our service and spacious room highlighted your stay.I am pleased to hear that you enjoyed comfortable Sofitel Mybed during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Damion M. Couples - 16/04/2018

Fantastic staff that seemed to know both my wife & I by name, went above and beyond, and class act service

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr D M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are delighted to learn that you had a Magnifique stay with us and received such fantastic service from our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Brett H. Solo - 16/04/2018
« Excellent »

Room was luxurious clean and well appointed, staff very helpful, breakfast and lunch was spot on, checking in and out was seamless

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the elements that had highlighted your stay including our comfortable room and the delivery of service from our helpful and friendly ambassadors.We are pleased that you were also able to experience our food and beverage offerings in the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Pa… Business - 15/04/2018
« Quite ordinary for a high price »

Décor a bit plain and cleanliness not as high as I expected when staying at a premium hotel

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr P B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear that a few elements had affected your stay with us. I will contact you shortly regarding the review and ratings. Once again, thank you for taking the time to review us and I hope to have the opportunity to discuss this further with you shortly. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Walé A. Families - 15/04/2018
« Impressed »

99% of staff encountered were smiling and extremely happy. They were all too willing to help and even assisted me with scanning a 7 page documents that I needed for my taxes back in the States. Kudos to all of them

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr W A, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our helpful and friendly ambassadors. I am pleased to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Candice Families - 15/04/2018
« Wonderful stay »

One of the best.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C E, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly honored to learn that you classify our hotel as one of the best in the world. I am pleased to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

TripAdvisor review
Family - 14/04/2018
« Great Location, Hotel and Staff »

The Sofitel Auckland was a great choice for us. The staff were incredible. Even got them to scan a 7 page document for me. Everything was done with a smile. The gym was well appointed too and location was central to financial district and tons of things to do/places to eat. The sleep quality was a little hard for me because of all the light that sleeps through the room. There are so many individual curtains/drapes that it was impossible to blackout the room. All in all, I’ll definiteky stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Wdecath, On behalf of Sofitel Auckland Viaduct Harbour, I would like to extend our gratitude for sharing your wonderful experience staying in our hotel. It is great to know that our central location was advantageous for you. Furthermore, thank you for your overwhelming comments about our lovely ambassadors, hotel facilities and ambiance. We truly hope to welcome you back to the hotel during your next visit in the near future. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Anonymous Couples - 13/04/2018
« GREAT SERVICE - POOR ROOM DESIGN »

INADEQUATE FACILITIES FOR STORING CLOTHING, WARDROBE TOO SMALL, BATHROOM HAS NO COUNTER SPACE, TOO MUCH CLUTTER WITH BROCHURES, POOR LIGHTING, ESPECIALLY AT DESK.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J V, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear that a few elements had affected your stay with us. I have passed on your constructive feedback to our senior management team. Once again, thank you for your feedback and we hope to have the opportunity of welcoming you back to Sofitel Auckland Viaduct Harbour. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Colin M. Couples - 13/04/2018
« Very good »

We had a very enjoyable time, the only disapointment was that the restaurant was booked out on the night of our arrival, but every thing else was great, the staff were very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr C M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our helpful and friendly ambassadors. I am pleased to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Ann D. Business - 12/04/2018
« Extremely helpful staff. »

On check out I reported something which bit my ankles in our room 630. My husband had the same irritation....carpet probably needs spraying with some type of insect repellent .... against fleas perhaps! The toilet needs looking at as one had to flush 2 or 3 times for it to work properly. Not the best experience for a hotel of this reputation. Ann & Jim D.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A D, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our helpful and friendly ambassadors. I am sorry to hear that a few elements had affected your stay with us. I have passed on your constructive feedback to our Executive Housekeeper to follow up. Thank you again for sharing your experience and help us to improve our product and service.we hope to have the opportunity of welcoming you back to Sofitel Auckland Viaduct Harbour. Sincerely, Linh Pham Front Office Manager

AccorHotels certified review
Scott Business - 12/04/2018
« Good experience »

Great service and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr SG S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to read that you enjoyed the delivery of service from our ambassadors and our hotel facilities during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

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