Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

4.5/5 3,186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 9,291 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,186 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michelle P. Business - 14/09/2018 AccorHotels certified review

Had a wonderful time, great service. The staff all so friendly and the food was just beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms P., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay along with the service our ambassadors. We thank you once again choosing Sofitel as your preferred choice of accommodation. We look forward to the opportunity to serve you again in the near future. Warm Regards Salman Dehlvi Guest Relations Manager.

Rick Business - 14/09/2018 AccorHotels certified review
« Great loaction »

My first time at Sofitel Auckland, well appointed rooms and a great location

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr F., Greetings from the Sofitel Auckland Viaduct Harbour, I am pleased to read that you enjoyed your first stay at the Sofitel, , and we look forward to the opportunity to serve you again in the near future for your second stay. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Anonymous Business - 14/09/2018 AccorHotels certified review
« Sofitel thinks of the customer experience from the perspective of the customer as a person with comfortable room temperatures, beds, pillows and good lighting. »

I got an excellent night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms S., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay,.Here at the Sofitel, we strive to ensure that every guest that walks through our doors, is looked after in the way to create memorable experiences that are forever lasting. Our team members are empowered to embrace the Sofitel values to ensure that we are doing everything possible to make our guests feel valued and cared for. and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Emma Business - 14/09/2018 AccorHotels certified review
« Very good! »

Love the attention to detail and the Bonjours! :)

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms H., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Peter R. Business - 14/09/2018 AccorHotels certified review
« I got what I paid for. It was very classy and welcoming »

It was in a very nice location and the staff was good. I ate in the restaurant one night and the food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr r. Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Angela A. C. D. Couples - 14/09/2018 AccorHotels certified review
« Soothing, relaxing and uplifting stay. »

We wanted sometime out and although it was only for one night we left the next day feeling completely relaxed. The Sofitel Viaduct Harbour always makes us feel as though we are away on holiday. We had a beautiful culinary experience at Lava.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms D., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Brendon B. Couples - 13/09/2018 AccorHotels certified review
« excellent »

everything was perfect the staff are out standing and make you feel so welcome

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr b., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Karen K. Couples - 13/09/2018 AccorHotels certified review

Staff were exceptionally friendly and efficient Restaurant food was high standard. The bar was cosy and welcoming Room very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms K., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, along with the services of our ambassadors and were also able to enjoy the restaurants of the hotel. We thank you once again choosing Sofitel as your preferred choice of accommodation. We look forward to the opportunity to serve you again in the near future Warm Regards Salman Dehlvi Guest Relations Manager.

Matthew P. Business - 13/09/2018 AccorHotels certified review
« Very well appointed hotel and friendly staff. »

Comfortable and very satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr P., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We shall indeed ensure upon your next visit the check in and check out is extremely efficient and quick. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Cody L. Couples - 13/09/2018 AccorHotels certified review
« Friendly staffs , good breakfast, good environment »

All your staffs that we met were very well trained. Very friendly with warm greetings. Not sure is the culture or what but hoteliers in other countries has got a lot to learn from you guys. Front desk receptionist Ms Roen was really friendly and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr L., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay. I shall certainly pass on your feedback onto the Chef about the introducing noodles on the menu for breakfast. We thank you once again choosing Sofitel as your preferred choice of accommodation and we look forward to the opportunity to serve you again in the near future. Warm Regards Salman Dehlvi Guest Relations Manager.

Sue Couples - 13/09/2018 AccorHotels certified review
« Fantastic »

Awesome place to stay. Service was excellent as was the food in the Lava restaurant. The location of the hotel is quiet but close to all the city has to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms W., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay and your dining experience at the Lava dining, We look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Marie P. Solo - 13/09/2018 AccorHotels certified review
« Amazing »

Customer service was great .amazing staff was worth every cent I paid great to see

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms p. Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Jan C. Couples - 13/09/2018 AccorHotels certified review
« Relaxing and enjoyable »

We arrived and were greeted brfilliantly by the concierge, and taken to our room. We booked and PAID for the room 11 months ago. Arrived in the room and it facing a bus depot and I had asked for a quiet room with a view. 20 minutes later they took us to a quieter room but the view was only OK. But the service was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour C., On the very onset I would like to thank you for sharing your feedback with us and sincerely apologize for having encountered the issue of facing the street. Furthermore I was saddened to read , we as ambassadors of the hotel were not helpful , thus I ask what instances could we have done better As service providers it would help to know , to improve ourselves and enhance guest experiences. I can be reached on h8… Kind regards Salman Dehlvi Guest Relations Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Old luxury »

Old luxury, great service but breakfast is not value for money and room amenities does not have enough electrical outlet for the modern traveller.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms N., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear that your stay was less than perfect and also you did not enjoy the breakfast experience. As we strive to continuously improve the quality of our services any additional feedback you have provided is greatly appreciated. I would cherish the opportunity in the future to make it right if you were to return to our property.Thank you again for sharing your experience, Sincerely, Salman Dehlvi Guest Relations Manager

Ray Families - 13/09/2018 AccorHotels certified review
« Great service on arrivaql and great meal at Lava Restraunt »

Relaxing and easy

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and your meal at Lava Dining. We look forward to the opportunity to serve you again in the near future and thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Peter T. Families - 13/09/2018 AccorHotels certified review
« guest of the day ,what could be better »

from above to end of stay a very fine experience. lux room and service in proximity to other attractions. could not fault stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr t. Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us and Congratulations on being selected the Guest Of the Day. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Michele W. Families - 12/09/2018 AccorHotels certified review
« Satisfying enough for a weekend break. »

Staff are exceptionally pleasant and helpful.There was a delay with the rooms as there was a breakdown in communication along the line re: request for one disabled room. Still waiting for email receipt for payment.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms W. Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us and apologize for the communication breakdown in the reservation process. Furthermore I have gone ahead and emailed you the copy of your invoice. We do thank you for sharing kind words about our ambassadors who shall be pleased to hear the same. We look forward to welcome you back. Warm Regards Salman Dehlvi Guest Relations Manager.

Cecilia C. P. F. Business - 12/09/2018 AccorHotels certified review
« Happy stay »

Good value hotel

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C., Greetings from the Sofitel Auckland Viaduct Harbour, I appreciate you taking the time to give us your valuable feedback about the staff and your dining experiences. As we continue to strive for excellence , you feedback will only help us further enhance guest experiences. Warm Regards Salman Dehlvi Guest Relations Manager.

Ange C. Solo - 12/09/2018 AccorHotels certified review
« Fantastic stay! »

Great location, comfortable room and amenities. Wonderful service. A wonderful stay all round.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

Paula R. Couples - 12/09/2018 AccorHotels certified review
« Beautiful I love staying here! »

I'm always made to feel unique and it is a beautiful hotel with the finest service

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R., Greetings from the Sofitel Auckland Viaduct Harbour, We thank you for taking the time to share your feedback on your recent stay with us. I am pleased to read that you enjoyed your stay, and we look forward to the opportunity to serve you again in the near future. We thank you once again choosing Sofitel as your preferred choice of accommodation. Warm Regards Salman Dehlvi Guest Relations Manager.

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