Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

4.5/5 3,233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 9,666 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,233 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 10/11/2018 TripAdvisor review
« One night in Auckland »

Central location, excellent rooms and great service. Very comfortable bed with fantastic pillows. A bit on the pricey side though, even for such a highly rated hotel, especially for someone not used to Auckland costs.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Zaf K Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour and taking your time to share your experience on Trip Advisor. It is a pleasure to read that you had a Magnifique time with us and happy to learn that you enjoyed our hotel location, spacious room with comfortable Sofitel and the service deliver by our ambassadors. We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future. Sincerely, Linh Pham Front Office Manager

Solo travel - 10/11/2018 TripAdvisor review
« Not quite Five Star »

Room was large and comfortable but bathroom had an odor and drain flies in the shower. Housekeeping tried to resolve but need maintenance attention. AC/Heat control was poor but temperature was moderate so it was ok. Summer or Winter might be uncomfortable. Breakfast was very good and service was excellent throughout the 5 night stay.

Vistor Couples - 08/11/2018 AccorHotels certified review
« The only place to stay! »

Luxurious feel, best housekeeping, great service, fantastic buffet breakfast and perfect location to dine at some of the best restaurants in Auckland.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms E S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our ambassadors.Furthermore, I am pleased to know you enjoyed our hotel location and the best food from lava Restaurant during your short visit. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

Nathan Business - 08/11/2018 AccorHotels certified review
« A lovely stay with you guys once again. »

As usual everything was pristine and ready for a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr N G, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Scott Families - 08/11/2018 AccorHotels certified review
« Great Location - close to the action but away from the noise »

Nicely maintained property on the fringe of the busy Viaduct.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are glad you were able to enjoy your stay with us. Our location is enjoyed by locals and visitors alike with public transport options nearby and major attractions easily accessible. I am happy to learn that you were also able to benefit from this. Once again, thank you for taking time in sharing feedback and I sincerely hope to welcome you back in the near future. Sincerely, Linh Pham Front Office Manager

Stephen L. S. Friends - 07/11/2018 AccorHotels certified review
« Every wish was anticipated and fulfilled. »

Every wish, a whether food, laundry or other amenities was fulfilled with minimum delay and effort. A top notch service.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S T, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and the aspects you enjoyed the most including the amenities, service and the outstanding food quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Kyle Couples - 07/11/2018 AccorHotels certified review
« Great Stay and Customer Support »

The stay was lovely, we were able to check in early and use the facilities early. We were given a room on a high floor for our honeymoon as per our request and it had a great view. We were given a small dessert as well for congratulations. I also left my passport in the safe, and Rachel (and the rest of team) did a great job of helping see it was returned to me.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr K M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you enjoyed our comfortable room and the amenities in your room and thank you for your kind feedback and compliments on the delivery of service from our ambassadors in particular Rachel . Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

Jennifer P. Business - 07/11/2018 AccorHotels certified review
« Beautiful hotel, awesome staff, great location - fabulous place to stay in Auckland! »

Beautiful and elegant public spaces, extremely well-appointed bedrooms (had a great view of the water viaduct), kind and courteous staff always at the ready to serve with a smile, delicious food at breakfast, wonderful drinks and snacks in the bar. A+ experience!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms J C P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated the friendly service from our ambassadors which we take great pride in. Furthermore, I am glad to read you enjoyed our comfortable room with water view, outstanding food quality and central harbour location. Thank you once again for sharing your lovely feedback and hope to have the opportunity to provide another comfortable stay in the near future Sincerely, Linh Pham Front Office Manager

Aaron W. Couples - 07/11/2018 AccorHotels certified review
« Corporate Manager - NZI »

Our stay was suberb for our 11 Year wedding anniversery . Very professional introduction from Hotel reception and Hotel Marine room was beautiful. We were also presented with a nice cake on arrival to the room & a glass of champayne at dinner at the hotel, which was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A W, Thank you for choosing to stay at Sofitel Auckland Viaduct Harbour for your special occasion and taking your time to share your experience. It is a pleasure to read that you had a Magnifique time with us and the aspects you enjoyed the most including the comfortable room with lovely views and the amenities in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Friends - 07/11/2018 AccorHotels certified review
« An extremely enjoyable stay »

The experience at the hotel was perfect from the registration staff through our nicely appointed room to the friendly bar staff. Our every wish was fulfilled during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J W, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Grant Business - 07/11/2018 AccorHotels certified review
« Short and Sweet »

Very comfortable and friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the service deliver by our ambassodars. Thank you again for sharing your experience, and we hope to welcome you back for another longer stay. Sincerely, Linh Pham Front Office Manager

Mustamir M. Business - 07/11/2018 AccorHotels certified review
« Excellent service, fantastic view. »

Room was well prepared daily, good breakfast dining and excellent concierge service.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr M M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors, especially from our concierge team and I am happy to know that you also enjoyed our breakfast offer from Lava. We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future. Sincerely, Linh Pham Front Office Manager

Sharlene O. Couples - 07/11/2018 AccorHotels certified review
« Perfect place to stay and be spoilt on one's birthday »

Superb!! Was greeted by a lovely woman who wished me a happy birthday. The room was amazing and such a nice size. My birthday treat, which was waiting for me in our room, was delicious and then to be spoiled again with Champagne at dinner.......I have never felt so spoilt in my whole life. I felt like a queen.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms S O, Thank you for choosing to stay with us again to celebrate this very special occasion.I would like to extend our gratitude for sharing your experience at Sofitel Auckland Viaduct Harbour.It is delightful to read that you appreciated the delivery of service from our friendly and helpful ambassadors and enjoyed the amenities in your room. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

G Families - 07/11/2018 AccorHotels certified review
« Excellent in all respects »

Excellent fron beginning to end. Superb staff, great room, wonderful amenities

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay in cluding comfortable room , service deliver by our friendly ambassadors and the amenities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Gloria L. Couples - 07/11/2018 AccorHotels certified review
« Lovely service, food choices, and cleanliness. »

Relaxing, friendly and pampering.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms G L, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is delightful to read that you enjoyed our comfortable room , outstanding food quality and the delivery of service from our friendly and helpful ambassadors. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

Brian F. Business - 07/11/2018 AccorHotels certified review
« A luxurious stay »

Outstanding! The hotel staff made me feel like was treated like royalty...incidentally while Prince Harry and Meghan were staying at the same time! From the welcome fruit platter and cake to the nightly turn down service, it was a truly luxurious stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B F, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay. We are delighted to learn that you had a Magnifique stay with us and received such fantastic service from our helpful and friendly team. I will be sure to share the lovely compliments with the team, who I know would very much appreciate it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Scott J. Couples - 07/11/2018 AccorHotels certified review
« Staff Great »

From the greeting at your vehicle to the check in process, warm friendly and welcoming. Facilities are great- the Lava restaurant was great and we both raved about our meals. Had several sessions in the bar and some nibbles which was nice. Had a problem with our TV in our room but it was replaced. Sofitel makes you feel special and we enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S J, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is delightful to read that you enjoyed out hotel facilities and the delivery of service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Andy A. Couples - 07/11/2018 AccorHotels certified review

Lovely staff!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A A, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Great S. A. S. Couples - 06/11/2018 AccorHotels certified review
« Great service the room a little disappointing »

We usually take weekend away quite often and stay in hotels in Auckland. Overall it was great service, great atmosphere however the room was a little disappointing. I think we were put in a disability room. The toilet was high, I might of accidentally press the call button couple of times as it’s right beside the bed. Rails in the bathroom was a little odd as I’m a tall solid person and my elbows kept hitting it when on the toilet. Maybe we could of been told about it before booking if was the only room available. Would be nice to see how the other rooms are so will come again as definitely everything else was great.

David B. Business - 06/11/2018 AccorHotels certified review

it was good but breakfast was cold when recieved

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr D B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback.I am sorry to hear that you did not fully enjoyed your breakfast with us, I have passed your comment to our Food and Beverage Manager to review and action to improve our product and service in futhure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

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