Hotel - Sofitel Auckland Viaduct Harbour
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

21 Viaduct Harbour Avenue 
1010  AUCKLAND
NEW ZEALAND

2,796 reviews
TripAdvisor Rating Based on 2,796 reviews
See rates
Best price guarantee
From
From 279.00 NZD Non member rate
From 279.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 6,492 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,796 reviews
Certificate of excellence 2016
AccorHotels certified review
Dario G. Couples - 24/06/2017
« Impeccable service enriched our holiday.  »

From the moment we arrived until the check out, everyone we encountered was incredibly friendly, accommodating, and professional. The room was spacious, clean, and luxurious. The breakfast at the restaurant was absolutely delicious, variety was impressive, and the service was incredible! Overall one of the best hotel experiences.

AccorHotels certified review
Anonymous Couples - 23/06/2017

The staff was very kind and had a cake for our honeymoon in our room.

AccorHotels certified review
Jean M. Couples - 23/06/2017
« Our 4th experience as good as ever »

I cannot fault the Sofitel in any way. The reception staff, in particular, are exceptional.

AccorHotels certified review
Anonymous Business - 22/06/2017
« Pleasant, exceptional service, very comfortable bed and amenities »

WAs a very brief visit but the bed was comfortable, location was great and staff were very friendly and extremely helpful

AccorHotels certified review
Anonymous Business - 22/06/2017
« Stunning! »

One of the best experience with Sofitel, similar to Hanoi (sadly not a Accor hotel anymore) with a fantastic service from reception to bar tender or concierge. Congratulation ! I will come back by end of this year for sure !!

AccorHotels certified review
Elsa Families - 22/06/2017
« okay but not amazing »

I was in the process of moving overseas and was living at hotel in transition. I have found the following problems with the hotel: access card kept locking us out, had to go back twice in two days set up of out is such that the couch is at right angle to TV lack of amenities in the round (no toiletries) good supply of tea & coffee when asked about car parking, the front staff only mentioned valet and did not give any advice regarding options including nearby car parking building or side streets etc

AccorHotels certified review
Clive L. Business - 22/06/2017

Really superb customer service - love the friendliness!

AccorHotels certified review
Anonymous Couples - 21/06/2017

Nice. Concierge exceptional, room classed as a water view was a little overated.

AccorHotels certified review
Eric S. M. Families - 21/06/2017
« We have stayed here now four times and the rooms are great and the Staff is quite helpful. »

We enjoyed the nights we have stayed there, as the location is great for Auckland and the area provides many choices of entertainment.

AccorHotels certified review
David K. Couples - 21/06/2017
« The stay was amazing »

The facilities and accommodation are the best I've been too. I loved the service and hospitality from all staff.

AccorHotels certified review
Dave T. Couples - 20/06/2017
« Very good »

Very good. The air-conditioning was difficult to adjust. There was no markings or temperature gauge to work out what temp it was going to get too. Would get really cold and then cranked it up and it got too hot. Also sun pouring in (which was nice) made it difficult. my wife didn't particularly like the bed. However i dislike it. Thanks

AccorHotels certified review
Sooty Families - 20/06/2017
« Short stay »

Fantastic from start to finish, with choice of so many hotels it is always the staff that make the difference. All were professional yet friendly and welcoming, turn down service another level of care! Loved our visit, which we had booked to spend some time with our daughter who lives in Auckland

AccorHotels certified review
Kate H. Couples - 20/06/2017

Was fantastic great attention to detail. Will be back

AccorHotels certified review
Jeremy Families - 20/06/2017
« Fantastic experience with fantastic staff »

From the moment we walked through the door to the moment we got in our car to leave, every moment was made special by the staff and just the overall experience that we can only describe as the Sofitel touch.

AccorHotels certified review
Judy Couples - 20/06/2017
« Top Auckland Hotel  »

Amazing is the best to describe the experience. We stayed in allot of places and always rate overseas resorts as best experience but this all changed when we walked into this hotel. Customer service was extremely good and the service and room. Car doors get opened and greetings everywhere. You forgot your in Auckland:) staff went out of their way to make it the best experience. For our anniversary they even came with cake and a card and the thought behind it all was just really lovely and could not thank them enough. 11 yrs and the thought just got me to tears as they really just make us feel special and never had that experience when visiting any place. So could not fault the service or stay. Only thing I wish I could have seen was a cooked buffet breakfast. Think the area would be more busy as the set up was beautiful. As to answer if I would have stayed at hotel...I would not have stayed as I would have looked at cost and would not have known how it was. Going with places we know. The accor gave us the experience to try it and would recommend to all. First time I joined accor but now got my mum booking in with this hotel for 2 days. Could not stop talking about the experience:)

AccorHotels certified review
Eve C. Solo - 20/06/2017
« Expectations that were underwhelmed  »

The shower was nice, the jacuzzi was fine. The bed was badly made, the air conditioning blew hot and cold and kept me awake all night. The room service was fine, the view was terrible - buses kept me awake at night also and woke me early in the morning. I doubt I will be coming back to Sofitel again, or recommending it to friends, family or for business.

AccorHotels certified review
Tom Couples - 20/06/2017
« Beautiful hotel, great staff »

Staff were great - nothing was a problem, even a pretty big booking error on my behalf was solved without fuss.

AccorHotels certified review
Lisa T. Couples - 20/06/2017
« Lovely hotel, outstanding staff, though certainly not inexpensive.  »

The above really explains it. The hotel is lovely, well situated and beautifully designed and kept, lovely views and ambience. The staff were outstanding. No issues with any of the services. However it is not inexpensive for a night away.

AccorHotels certified review
Vicki Couples - 20/06/2017
« Upmarket  »

Everyone was so attentive and polite. Room was a good size and bed very comfortable.

AccorHotels certified review
Sean F. Business - 20/06/2017

Excellent service

Our most recent 20 reviews See more reviews
In partnership with Powered by

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 279.00 NZD Non member rate
From 279.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 540 m The Sebel Auckland Viaduct Harbour
The Sebel Auckland Viaduct Harbour
From
From 174.00 NZD Non member rate
From 174.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 710 m ibis budget Auckland Central
ibis budget Auckland Central
From
From 64.00 NZD Non member rate
From 64.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 710 m The Sebel Quay West Auckland
The Sebel Quay West Auckland
From
From 234.00 NZD Non member rate
From 234.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 860 m Grand Mercure Auckland
Grand Mercure Auckland
From
From 174.00 NZD Non member rate
From 174.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in AUCKLAND
See rates