Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

4.5/5 3,249 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
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Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 9,861 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,249 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Brian H. Business - 07/12/2018 AccorHotels certified review

All good and perfect in the rooms, Spa, reception etc. BUT the breakfast was NOT up to standard! Service was extremely slow and selection in the buffet was not the rest of the hotel worthy.. Bar personel in the afternoon needs to trust the feedback from the customer on first answer! i don't like to be asked if am sure 5 times on the same question. i was not hungry an did not finish the burger and the waiter keept asking if something was wrong! dont do that.

Steve A. K. B. Couples - 07/12/2018 AccorHotels certified review
« Wonderful stay,excellent staff,food offering superb. »

The only let down was that we thought we had paid and cleared the drinks and restaurant food bill following the evening meal. Our guests wanted to contribute to the costs so the bill was split. On checkout we leaned that the bar Account had been charged to the room so it was very embarrassing to have to go back to our friends and explain.

Steve Couples - 06/12/2018 AccorHotels certified review
« Great stay »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S W, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

David T. Couples - 06/12/2018 AccorHotels certified review
« Quietly relaxing »

Smooth check in, relaxing, comfortable. Spacious rooms, very comfortable bed, filling breakfast and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr D T, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback on our spacious room with comfortable Sofitel Mebed and enjoyed our breakfast . Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

Alice B. Families - 06/12/2018 AccorHotels certified review
« great stay »

thank you sofitel auckland, sofitel's bed and pillow always be my favourite hotel things

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable Sofitel MyBed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Scott L. Couples - 06/12/2018 AccorHotels certified review
« Excellent »

great hotel and good location with very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr S L, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay including hotel location , ambience and service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Business - 06/12/2018 TripAdvisor review
« Expectations met "Again"...we love Sofitel Auckland »

The team at Sofitel Auckland always provide a consistent level of care and professionalism. From initial greeting, our room upgrade - the beautiful restaurant meals and, on this occasion, the special Black Forest cake I ordered for my wife's birthday was 'beautiful'! Thank you for treating us so well team

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Andrew S Thank you for taking the time to share your recent experience. It is an utmost pleasure to read your lovely review and the aspects that had highlighted your stay. We are delighted to learn that you had a Magnifique stay with us and received fantastic service from our friendly and helpful ambassadors. I will be sure to share the lovely compliments with the team, who I know would very much appreciate it. Thank you again for sharing your feedback and we look forward to welcome you back in the near future. Sincerely, Linh Pham Front Office Manager

Kathy Couples - 05/12/2018 AccorHotels certified review
« Comfortable but warm »

We found the suite comfortable. The bed was rather soft for us (two twins pushed together instead of a king); we dislike flat sheets instead of fitted sheets; the air conditioner would not go low enough for us to sleep comfortably at night; wish the bathroom had a lighted magnified mirror. The staff, from the front desk to housekeeping, were very attentive and accommodating. Thoroughly enjoyed a massage in the spa.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable room and the service deliver by our SO Spa team. I am sorry that you did not fully enjoyed your stay with us , I have passed on your constructive feedback to our senior management team as well as noted this on your profile for future reference. Once again, thank you for your feedback and we hope to have the opportunity of welcoming you back to Sofitel Auckland Viaduct Harbour. Sincerely, Linh Pham Front Office Manager

Anonymous Solo - 05/12/2018 AccorHotels certified review
« staff were very welcoming and friendly. »

comfortable room.spa lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms L W, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly ambassadors and enjoyed our comfortable room and hotel facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Arlyn U. Families - 05/12/2018 AccorHotels certified review
« Excelllebt! »

Guest engacement was excellent. They made us feel special by an upgradecto luxury room

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A U, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are delighted to learn that you had a Magnifique stay with us and received such fantastic service from our team and enjoyed our comfortable roo,. Thank you again for sharing your feedback and we look forward to welcome you back in the near future. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 04/12/2018 AccorHotels certified review
« Fantastic »

Room was spacious, very clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R V, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our comfortable room. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

John B. Friends - 04/12/2018 AccorHotels certified review
« Another very pleasant stay in a top hotel »

Restaurant stall, although pleasant & helpful, not up to past standards. Service a bit slow.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I have passed your comment to our management team for review and improve our product and service in furture. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Rodney E. Couples - 04/12/2018 AccorHotels certified review
« Every one was very helpful and knowledgeable. »

Polite and helpful personnel who provided answers to questions in a reasonable amount of time.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R H E, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Solo - 04/12/2018 AccorHotels certified review
« Great single night stay in the Viaduct »

Extremely pleasant. Room was beautiful. Bed extremely comfortable. Location exactly where I needed to be.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our well appointed room with comfortable Sofitel Mybed and hotel location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Elaine F. Couples - 04/12/2018 AccorHotels certified review
« Amazing as always! »

It is always 1st class. Staff can’t do enough for you. Ambience is understated and it is always calm and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms E F, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated the friendly service from our ambassadors which we take great pride in. Thank you once again for sharing your lovely feedback and hope to have the opportunity to provide another comfortable stay in the near future. Sincerely, Linh Pham Front Office Manager

Paul P. Families - 03/12/2018 AccorHotels certified review
« Cousins in Auckland »

The hotel was impeccable. Staff was extremely helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr P L P , Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Ian Couples - 03/12/2018 AccorHotels certified review
« Great location and usual Sofitel exquisite service »

Always like staying here, great location handy for the Viaduct Basin, yet still close enough to the city. But what makes this hotel is the great service from all the staff - this is why I love this brand worldwide.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr I P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are delighted to learn that you had a Magnifique stay with us and received fantastic service from our team and benefit from hotel location during your short stay. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel. Sincerely, Linh Pham Front Office Manager

Andrew P. Business - 03/12/2018 AccorHotels certified review
« Newer feel than other Sofitel hotels with excellent staff service i would expect from this name. »

Check-in efficient, friendly and very helpful. Room was large and luxe looking. Late night request for food as i entered the hotel one night was handled perfectly by the concierge (I gave him vague request for anything quick/hot). In terms of things Sofitel could improve 1) I think you need second set of curtains that provide privacy but don't block light - given proximity of other rooms, you can't have natural light come into room without losing privacy. 2.) Shower - there were two sets of shower heads but only one could be turned on 3. ) basin near mini bar had very cheaper tap fittings that nearly broke when pressure was applied. Then when water flowed it flowed very strongly causing water to splash. 4.) TV was awkwardly placed - perhaps it should be wall mounted so that I can be swung around to face bed. A minor point but design of room in terms of watch tv is a little awkward. 5.) Toilet seat did not have a soft close. It made a very loud noise when I accidently closed the toilet seat at 7am in the morning...would have woken up the next door neighbour I think. 6.) room I was in had a shared balcony...this was a little awkward as well from privacy perspective. Room number 344. Not sure whether this is usually a shared room. If it is, I would suggest front desk should warn customers of this before putting you in this room. I felt I couldn't go outside during my stay. 7.) Pillows weren't comfortable. Not sure if it is my preference but would be great to have some different options here *(say two types in the room - hard/soft) Other than all these points, I really liked the hotel but it was a few little things I think could be improved by the hotel to make it a 10/10 stay. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr A P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly and helpful ambassadors and the comfortale room. I am sorry to hear that a few elements had affected your stay with us. I have passed on your constructive feedback to our senior management team as well as noted this on your profile for future reference. Once again, thank you for your feedback and we hope to have the opportunity of welcoming you back to Sofitel Auckland Viaduct Harbour. Sincerely, Linh Pham Front Office Manager

Josh L. Couples - 02/12/2018 AccorHotels certified review
« Could not have been better »

The staff made my stay so welcoming and comfortable. From check in to check out and everything in-between it was amazing and will be back in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr J L, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the service delivery by our ambassdors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

W. Business - 02/12/2018 AccorHotels certified review
« Happy »

Good service nice surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr B W, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our service and convenience location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

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