Hotel - Sofitel Auckland Viaduct Harbour
Sofitel Hotel Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

4.5/5 3,144 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 8,910 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,144 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kylie C. Couples - 17/07/2018 AccorHotels certified review
« Great service »

Lovely service from the pillow menu to the custom breakfast and attentive bar service. Loved our stay. The bed was especially comfy and we slept so well. All the staff had nothing but smiles.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms K C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors and I am happy to know that you also enjoyed our comfortable rooms with the Sofitel MyBed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Chris Couples - 17/07/2018 AccorHotels certified review
« Fantastic »

Was lovely. Service from staff was first class and the hotel has a warm feel

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr C B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Kim M. Business - 17/07/2018 AccorHotels certified review
« Favourite hotel in Auckland »

We had a fabulous stay at the Sofitel and received the best service we have had at any Auckland hotel. We were made to feel very special and will always stay here in the future. The location is excellent with great restaurants near by, and we enjoyed the breakfast at the hotel in Lava.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms D M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us and thank you for your kind feedback and compliments on the delivery of service from our ambassadors. Furthermore, I am pleased to know you enjoyed our hotel location and the outstanding food quality from Lava Dinning Restaurant. Thank you again for your kind feedback and we hope to have the privilege to welcome you back to the hotel Sincerely, Linh Pham Front Office Manager

Kahu Families - 17/07/2018 AccorHotels certified review
« Well looked after-amazing service »

We have travelled the world and have stayed at some top hotels. Our experience at the Sofitel was by far the best we’ve had. The service was amazing! We travelled with an infant and all of our requests were met and we were well looked after. It made our stay that much enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms K M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am glad we were able to live up to and hopefully surpass the expectations you had prior to your stay with us. I am glad that you have been take good care by our friendly ambassadors. I hope to have the opportunity to welcome you back soon for another Magnifique stay. Sincerely, Linh Pham Front Office Manager

Jess Couples - 17/07/2018 AccorHotels certified review
« Always good »

Good. Need a better remote / tv system - it’s a bit confusing and hard to use / slow to react to the button push.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms JG, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. Sincerely, Linh Pham Front Office Manager

Vanessa Couples - 17/07/2018 AccorHotels certified review
« We enjoyed our staying »

Location was pretty good! Check in was very fast, nice and smooth. Room condition was really nice! nice bed and many options on pillow as well. Brfst was so nice, highly recommend! Staffs in here were AMAZING. Especially, restaurant and concierge desk people were outstanding. (Thank you Mr. Ross!) However, it was our anniversary but this hotel did not even put congrats card in the room :/ Except for this, our staying was wonderful. Cheers

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs DK, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our attentive team espcially Bella and Ross from Front Office. I am sorry to hear that you did not receive your amenity, I will further investigate this matter and get back to you soon.Thank you once again for your feedback as we continously strive to improve the quailty of our services. Sincerely, Linh Pham Front Office Manager

David Families - 17/07/2018 AccorHotels certified review
« We were made to feel very welcome »

Very professional helpful and courteous service. Breakfasts were fantastic. Room, public areas and facilities a little tired but would stay again and recommend to frieds and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr D C, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are thrilled to know that you had a Magnifique experience and your compliments on the delivery of service from our ambassadors. Furthermore, I am glad to read that you enjoyed our outstanding food quality offer from the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Eunsun Couples - 17/07/2018 AccorHotels certified review
« Very nice »

Friendly and professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms E J, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am glad to hear how well you were taken care of during your stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Janet Couples - 17/07/2018 AccorHotels certified review

Restaurant food was tremendous even though they were booked out they accommodated us in bar area. Ideally located in the entertainment precinct. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms L J T, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors and enjoyed the outstanding food quality from hotel outlets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Shao F. L. Solo - 17/07/2018 AccorHotels certified review
« Professional staff and beautiful rooms »

The room was beautiful and spacious. The amenities were beautiful and fragrant. Hairdryer, kettle were or good quality. The teas very delicious. The facilities like gym, pool, lifts, bathroom were maintained well. The staff were very attentive and professional. Breakfast at the restaurant however needs improvement. The quality of what was provided was good but it really lacked variety. The hot food menu was not appealing either. I had the three course meal for dinner. The entree I had was delicious but the main and dessert was average. Overall ambience of the lobby was very nice and comfortable. I loved the scent that was used so I purchased the candle that the staff recommended. However I was very disappointed by the quality of the candle. The candle admitted hardly any fragrance and does not burn well. I would not purchase anything like that with Sofitel again. Generally I love the Sofitel experience and would definitely go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr SL, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the Sofitel candles as mentioned in your feedback, I will be intouch with you soon to further discuss. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Nirev Business - 16/07/2018 AccorHotels certified review
« Excellent Stay »

Stay was great, service was fantastic, staff was very helpful and friendly. Impressed. In room food was really quite abysmal (both in terms or variety and quality) and the breakfast spread could have been a bit more in terms of variety. Otherwise great!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr N S, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our friendly ambassadors. I have noted from your comment regarding your in room dinning and breakfast experience, I will pass on your comment to our Food and Beverage Manager and to improve our product and service in future. Thank you again for sharing your experience, and we hope to welcome you back in near future . Sincerely, Linh Pham Front Office Manager

Corindy65 Couples - 16/07/2018 AccorHotels certified review
« A very special high class treat!!! »

Great room; excellent French themed cuisine; felt international in my own city of Auckland

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and enjoyed your stay with us . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Linda M. Couples - 16/07/2018 AccorHotels certified review
« Fantastic breakaway, excellent service, can't wait to stay agsin »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms C M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We are thrilled to know that you had a Magnifique experience and your most wonderful compliments on the delivery of service from our dedicated team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Glen Couples - 16/07/2018 AccorHotels certified review
« Lovely room, friendly service, disappointing breakfast »

Very friendly service, made to feel very welcome and very helpful. Room was lovely, with nice view. Breakfast was disappointing for a $500 plus room per night at a 5 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr G M, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors and I am happy to know that you also enjoyed our comfortable rooms and lovely view. Furthermore , our Food and beverage Manager will get in contact with you shortly regarding your breakfast experience. We sincerely appreciate your comments and hope to have the privilege of welcoming you back with us in the near future. Sincerely, Linh Pham Front Office Manager

Swasti A. Couples - 16/07/2018 AccorHotels certified review

Excellent stay!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms S A, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Lesley P. Couples - 16/07/2018 AccorHotels certified review
« Superb Bastille Day Stay!!! »

Great service well appointed room with everything you need

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms L P, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is an utmost pleasure to read your lovely review and the elements that had highlighted your stay including our spacious room with all the in room facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Anonymous Couples - 15/07/2018 AccorHotels certified review
« Lovely hotel in all respects - staff, service, gym, pool, location »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms A B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am very happy to learn that you have a Magnifique time with us and enjoyed our hotel location , service and the facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Rd Couples - 15/07/2018 AccorHotels certified review
« One night very nice »

From checkin to checkout all was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R D, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am truly happy to hear that you had a superb stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Ryan L. Couples - 15/07/2018 AccorHotels certified review
« Very good stay, difficult to fault »

Our experience was really good. Rooms were good, bigger than we expected. Service was good. The breakfast could be improved a little.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr R L, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our comfortabel room and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

Leanne &. S. Families - 15/07/2018 AccorHotels certified review
« Impressive stay »

From the moment my daughter and I arrived we experienced a very high standard of service from friendly, happy staff. A very enjoyable stay and one that won't be forgotten for some time.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms L H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is a pleasure to read that you had a Magnifique time with us and appreciated the delivery of service from our helpful and friendly ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

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