Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,433 reviews
Sofitel Auckland Viaduct Harbour
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+ 25 Services
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Room 1

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Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

11,585 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,433 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Anonymous Couples - 14/11/2019 Confirmed reviews AccorHotels

Great location, beautiful hotel and wonderful staff! Would definitely recommend!

Bonjour Mr D H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed your stay with us from hotel location, ambiance and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Good

Customer review rating 4.7/5

Anonymous Couples - 14/11/2019 Confirmed reviews AccorHotels

Everyone was nice and friendly.

Bonjour Mr P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fabulous - well above expectations.

Customer review rating 4.7/5

Doug Business - 14/11/2019 Confirmed reviews AccorHotels

We loved our short stay & found every staff member really doing everything possible to be helpfull. There were smiles abound yet a genuine caring in their voices, nothing we ask was too much trouble and everyone seemed keen to cater to our every need.

Bonjour Mr Mrs F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and to hear that you were well looked after by our friendly and helpful ambassadors. I will add a profile night that your wife is a light sleeper so we can make sure to allocate you a quieter room and on a higher floor for your next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Anonymous Couples - 12/11/2019 Confirmed reviews AccorHotels

Very comfortable, well-located hotel. perfect for a brief stopover in Auckland.

Bonjour Mr Mrs H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great harbor location and comfortable spacious rooms! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

The rooms were fine

Customer review rating 4.7/5

Anonymous Families - 12/11/2019 Confirmed reviews AccorHotels

The first morning breakfast was a disaster. We had to ask for coffee four different times and no one seems to be able to help. The second morning was much better. We had dinner one night and the food was ok.

Bonjour Mr J., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Luxurious

Customer review rating 4.7/5

Catherine S. Business - 12/11/2019 Confirmed reviews AccorHotels

Wonderful attention to detail, excellent facilities, clean, thoughtful

Bonjour Ms S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the thoughtful service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

It was great, good friendly staff and beautiful clean hotel

Customer review rating 4.7/5

Graeme M. Business - 12/11/2019 Confirmed reviews AccorHotels

It was very pleasant, the only minus is it was overly warm in my room

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the wonderful service from our friendly and helpful ambassadors. Furthermore thank you for your feedback regarding the air conditioning. I will make sure that our maintenance team looks into this issue for that room. Should you have any further feedback please feel free to contact me directly on H8… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Modern comfortable hotel

Customer review rating 4.7/5

Anonymous Couples - 12/11/2019 Confirmed reviews AccorHotels

Thoroughly enjoyed our stay. Room was fabulous. Service, staff and food excellent. We didn’t want to leave.

Bonjour Mr Mrs M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our well appointed rooms, delicious food in Lava and the outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Luxury night away

Customer review rating 4.7/5

Amie Couples - 12/11/2019 Confirmed reviews AccorHotels

We felt welcomed as soon as we arrived and well looked after. The room was just beautiful and the most comfortable bed with luxurious sheets.

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our warm Sofitel welcome, beautiful rooms and luxurious bedding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very short stay but great room and service

Customer review rating 4.7/5

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels

As above

Bonjour Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our well appointed rooms and the wonderful service from our our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Felt wealthy and privileged for 24 hours

Customer review rating 4.7/5

John H. Couples - 10/11/2019 Confirmed reviews AccorHotels

luxurious

Bonjour Mr h., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I can see you rated us particularly low in your breakfast experience. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Try copy this!

Customer review rating 4.7/5

Dr. O. R. Families - 10/11/2019 Confirmed reviews AccorHotels

Everything! Absolutely everything was perfect!

Bonjour Dr R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Luxurious experience

Customer review rating 4.7/5

Jan Business - 09/11/2019 Confirmed reviews AccorHotels

From the moment I walked in, the staff were super helpful and friendly. The room was lovely, and the bed was the best I've slept in over many hotels. My only regret was not staying another night!

Bonjour Ms H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our well appointed rooms, comfortable beds and the warm and welcoming service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

great hotel not a good restaurant and bar

Customer review rating 4.7/5

Ralph C. Business - 08/11/2019 Confirmed reviews AccorHotels

The stay was very comfortable, but for a hotel with such a great reputation you need to live to your name for example no Cider on the bar ( out of stock) ordered a whiskey it came in a standard small glass not a whiskey glass a single malt drinker likes his single malt whiskey in a proper whiskey tube and I would have spent a lot to has the glass correct. the breakfast take 40 minutes to cook not acceptable sorry

Bonjour Mr C., We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the several shortcomings during your stay with us. This is certainly not the service we pride ourselves with. Please know that we take feedback very seriously here at the Sofitel and I will be following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact me directly on h8… Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic

Customer review rating 4.7/5

Brent M. Business - 08/11/2019 Confirmed reviews AccorHotels

Way better than expected.

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very comfortable

Customer review rating 4.7/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

Visiting for business hotel room, facilities and staff are great.

Bonjour Mr M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Lyween C. Couples - 06/11/2019 Confirmed reviews AccorHotels

Felt very special loved it. Staff very friendly and welcoming. Room well presented, beautiful bed. Great facilities. Our breakfast was Devine lots on offer well serviced.

Bonjour Mr Mrs C., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our beautiful rooms, comfortable beds, delicious breakfast and outstanding service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Wonderful

Customer review rating 4.7/5

Kaye G. Solo - 06/11/2019 Confirmed reviews AccorHotels

The room was extremely comfortable and clean. Location perfect, service outstanding, and restaurant great :)

Bonjour Ms G., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback our great location, delicious food in Lava and the excellent service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Welcoming, friendly attentive stall all in wonderful surroundings.

Customer review rating 4.7/5

Sue Couples - 06/11/2019 Confirmed reviews AccorHotels

We always enjoy our stays at the Sofitel Auckland. The welcome you receive is friendly and relaxed. All of the staff are terribly obliging. The hotel is wonderful and very comfortable. We love that it is tucked in the corner of a marina in busy downtown Auckland. It is a quiet sanctuary

Bonjour Mr Mrs R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our tranquil harbor location and the excellent service from our friendly and helpful ambassadors. It is always so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fabulous Getaway Location

Customer review rating 4.7/5

Sue, F. N. N. Z. Couples - 06/11/2019 Confirmed reviews AccorHotels

Love the Sofitel from the moment one arrives. Fantastic staff, great hospitiality and attention to detail and a perfect location. Rooms on our level were so comfortable and spacious with interesting high level views. Love the sustainable practices employed by Sofitel. Great to see. Excellent restaurant. Highly recommended and we will continue to stay at Sofitel Viaduct.

Bonjour Mr Mrs s., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the welcoming service from our friendly and helpful ambassadors. I am also glad you enjoyed our great location, beautiful rooms, delicious food from Lava and our planet 21 practices! It is always so rewarding to hear we are doing things right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
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