Sofitel Auckland Viaduct Harbour Hotel 5 stars

TripAdvisor rating 4.5/5 3,407 reviews
Sofitel Auckland Viaduct Harbour
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Spectacular waterfront location

  • 1 restaurant, 1 bar and al fresco dining café

  • Award-winning So Spa

  • 1 restaurant, 1 bar and al fresco dining café

  • 5 boutique meeting spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010
auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Britomart :  

  • CIRCLE LINE :   CIRCLE LINE

  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385

Our accommodations

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King or Queen Bed, City Views

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room, 1 King or Queen Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room, 1 King or Queen Bed, Marina View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, City or Internal Water Views

  • Max. number of persons: 3
  • Area: From 52
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Suite, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 63
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

LAVA DINING

Type of cuisine: Regional

Lava Dining delivers flavour & finesse with an innovative menu, tastefully blending the best local produce with French flair. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

21 VIADUCT CAFÉ

Type of cuisine: Cafe

A bright & casual eatery, the café offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SABRAGE BAR

Photo non contractuelle / Strictly non binding

In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 195

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

11,183 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,407 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Anonymous Business - 12/08/2019 AccorHotels review

Very relaxed atmosphere... beautiful room (but not a beautiful outlook) and very friendly staff.

Bonjour Ms K B, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was pleased to read that you enjoyed many of our hotel ambience, comfortable room and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic stay in chic, stylish hotel!

Customer review rating 4.7/5

Amanda H. Couples - 12/08/2019 AccorHotels review

We had an amazing stay at Sofitel!! The staff went above and beyond with their service and attention to detail. The room was immaculate. Breakfast was devine. We will be back to stay again for sure!!

Bonjour Ms A H, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the service deliver by out ambassaors, comfortable room and the outstanding food quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Attentive, felt like home

Customer review rating 4.7/5

Cassandra Business - 12/08/2019 AccorHotels review

I loved the look and feel of the hotel. the water feature is beautiful and serene. the staff always went above and beyond to ensure my comfort and happiness.

Bonjour Ms C K P T, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our hotel ambience and the service deliver by our ambassdors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

The staff and service are exceptional!

Customer review rating 4.7/5

T B. Business - 11/08/2019 AccorHotels review

This is one of my favourite hotels .... I enjoy staying here - the staff, the views, the lovely food. My only small negative comment is that the sparkling water and coffee pods werent replenished ... but I know that i could have rang through and i could have got some asap ... no showstopper.

Bonjour Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and I am so glad our wonderful ambassadors looked after you so well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Outstanding

Customer review rating 4.7/5

Claire Business - 11/08/2019 AccorHotels review

Hotel beautiful. Staff attentive, polite and engaging

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our friendly and helpful ambassadors. Furthermore, I see you have rated us rather low for your breakfast experience. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Comfortable luxury

Customer review rating 4.7/5

Sallie P. Business - 11/08/2019 AccorHotels review

I stay 2-3 times a month. I love staying at the Sofitel. Handy to the office, and lovely rooms

Bonjour Ms P., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. As one of our valued regulars it is so pleasing to hear you are continuing to enjoy your stay. Please feel free to contact me directly if there is anything more we can do to make you comfortable throughout your stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Conway K. Business - 11/08/2019 AccorHotels review

A genuine customer first experience

Bonjour Mr K., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Fantastic experience, beautiful hotel, staff goes above and beyond

Customer review rating 4.7/5

Anonymous Business - 11/08/2019 AccorHotels review

In addition to a beautiful property and top-notch amenities, the staff at the hotel were extremely accommodating, particularly the team at the concierge desk. They go above and beyond to make sure that the guest experience is the best it can be.

Bonjour Mrs F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so glad that you enjoyed every aspect of your stay, especially the service from our concierge who truly are amazing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Amazing!

Customer review rating 4.7/5

Ella K. Business - 11/08/2019 AccorHotels review

Just perfect

Bonjour Ms E K, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback and enjoyed your stay with us . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Comfortable

Customer review rating 4.7/5

Mandy Friends - 11/08/2019 AccorHotels review

Staff were helpful and facilities were good

Bonjour Mrs F., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our friendly and helpful ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Amazing staff

Customer review rating 4.7/5

Gary Business - 10/08/2019 AccorHotels review

Great stay. Nice hotel but the staff are the most professional and friendly that I have dealt with in the world.

Bonjour Mr R., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It truly is so wonderful to hear that our friendly and helpful ambassadors looked after you so well, especially to hear the best in the world! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Very relaxing

Customer review rating 4.7/5

Sandra N. Solo - 10/08/2019 AccorHotels review

My stay was very relaxing, which was what I was looking for.

Bonjour Ms N., We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings and I am glad to hear you had a relaxing stay. Furthermore, I am sorry to hear there was an issue with your breakfast. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8… should you have any further feedback or suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

We came back!

Customer review rating 4.7/5

Bernard H. Couples - 09/08/2019 AccorHotels review

Very, very good except for one minor blip when I was served a meal that was half-cold ... this was swiftly and courteously replaced. Staff members were brilliant and genuinely friendly — especially the breakfast staff who were beyond praise. Overall we were made to feel an important part of a warm and welcoming family.

Bonjour Mr H., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our friendly and helpful ambassadors. I am sorry to hear there was an issue with your food, but I am glad that the issue was resolved swiftly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful hotel with an even better team!

Customer review rating 4.7/5

Tom S. Business - 09/08/2019 AccorHotels review

Jeremy, Israel and Team were kind, helpful, friendly and great to interact with during my stay. Looking forward to my next visit to Auckland! Israel was so kind when he found out I was jetlagged to give me a jetlag medicine to help me out! That is a caring approach and was much appreciated...I was touched!

Bonjour Mr S., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about the service from our wonderful ambassadors especially Jeremy and Israel. We are truly blessed to have them as our leaders. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Our favorite hotel in Auckland

Customer review rating 4.7/5

Marie M. Couples - 09/08/2019 AccorHotels review

From the time we arrive we are made to feel special the staff st the Sofitel are fabulous so helpful and friendly

Bonjour Ms M., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback, and I am so glad that you our wonderful ambassadors made you feel welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

Beautiful hotel wonderful staff relaxing break.

Customer review rating 4.7/5

Deb B. Couples - 09/08/2019 AccorHotels review

Lovely welcome as usual, had problems with room card which was attended to quickly and efficiently. Concierge was very helpful and want to mention Gaurav who was so helpful and always with a smile and a greeting. Breakfast was great. Did have to wait for our car but staff were very good.

Bonjour Mr Mrs B., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so glad that you were well looked after by all of our wonderful ambassadors, especially Gaurav. I will share your lovely comments with all of the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager
Customer review rating 4.7/5

Kaye W. Business - 09/08/2019 AccorHotels review

marvellous much better than last time . Drinks in the bar excellent and the breakfast really lovely of course the rooms very comfortable

Bonjour W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so glad you had an excellent return stay with us and that you enjoyed the drinks in the bar and the comfortable room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

A great 18 hours

Customer review rating 4.7/5

Dan W. Business - 08/08/2019 AccorHotels review

While short, I travel for work, the time I spent at the Auckland Viaduct Harbour location was amazing. From the moment I walked in I was greeted with smile after smile. Nothing was too much trouble for the team. The feel, style and general ambiance of the hotel is spot on and the room was fantastic, well designed and importantly very clean. I rounded out my stay with breakfast in the restaurant, and again it didn’t disappoint. The range on offer while vast, was also fresh, well stocked and brilliantly presented. The staff were very polite and offered just the right amount attention. 18 hours well spent. Thanks team! A big thanks to the

Bonjour Mr W., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am so pleased to hear that you were made to feel welcome by all of our wonderful ambassadors. It is also great to hear you enjoyed the design and ambiance of the hotel and had a delicious breakfast in the morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

slightly above average

Customer review rating 4.7/5

Michael H. Friends - 08/08/2019 AccorHotels review

No skin lotions shampoo or conditioner in the room. Average pillows. Heating and cooling system seemed only to operate at the extremes. No umbrellas on at least 2 occasions. Room was nice though...spacious and inviting.

overall pleasant for the most part

Customer review rating 4.7/5

Shah A. Business - 07/08/2019 AccorHotels review

For the most part it was nice and comfortable. A few minor things: 1- Turnout in the Evenings: Very inconsistent the way this was carried out over the 6 nights I was there. Everyday was different. 2- Minibar not re-filled for most items throughout 3- Bed seems to have a big dip in the middle making it uncomfortable 4- Quality of the movies to purchase was very disappointing. I bought Avengers, and could hardly make out what was going on, furthermore I was charged full price but the movie stopped after 45 mins and a message popped up saying to pay again. 5- Reception and Concierge staff very friendly and helpful which was awesome 6- Staff in the bar very unhelpful.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in auckland