Hotel - Sofitel Auckland Viaduct Harbour
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Sofitel Hotel

Sofitel Auckland Viaduct Harbour Hotel

21 Viaduct Harbour Avenue 
1010  AUCKLAND
NEW ZEALAND

2,823 reviews
TripAdvisor Rating Based on 2,823 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Sailing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

  • 171 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 6,698 reviews

Our guest reviews for Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,823 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
995barryk Business - 22/07/2017
« A quiet oasis in the coty »

Spent 3 nights here recently and really I enjoyed the unhurried, relaxed atomosphere of the hotel and friendly staff very attentive. Rooms have been refurbished since my last stay and are very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 995barryk, I am delighted that you enjoy many aspects of your experiences with us from the service that you have received from our dedicated ambassadors, our room facilities and the tranquil harbour location. Thank you again for sharing your experience and we look forward to welcome you back in the near future on your next visit to Auckland. Sincerely, Linh Pham Guest Relations Manager

AccorHotels certified review
Nilesh N. Business - 21/07/2017
« Extremely Satisfied  »

Its always been good to stay with Sofitel Group of hotels.

AccorHotels certified review
Anonymous Business - 21/07/2017
« Great room facilities »

I always have a room which is near the road which can be noisy. The room facilities are fantastic, clean and luxurious.

AccorHotels certified review
Peter H. Business - 21/07/2017
« Outstanding service and experience. »

This hotel just keeps on getting better. Wonderful service experience from all staff members I came into contact with. Outstanding concierge.

AccorHotels certified review
Belinda Families - 21/07/2017

Great experience. Customer service second to none will be back

AccorHotels certified review
Tim F. Couples - 21/07/2017
« Excellent and classy »

The staff were very friendly but didn't understand the needn't for French greetings in New Zealand. Great facilities all kept immaculately. Thank you for making our honeymoon stopovers in Auckland so special.

AccorHotels certified review
Julie W. Business - 21/07/2017
« Excellent »

Excellent. Welcoming great, fully informed, hotel décor exceptional and clean

AccorHotels certified review
Valerie W. Families - 20/07/2017
« Wonderful stay - highly recommended »

My daughter and I stayed for one Saturday night recently at the Sofitel Auckland. It was a truly enjoyable stay from start to finish. All staff we encountered were professional, courteous and welcoming. We were in a Superior room on the 6th floor which was spacious and had lovely natural light through the windows. Unfortunately, it did not have a basin view but it was still lovely. Bathroom was room with a bath and a tiled shower with rain-shower head. Lanvin toiletries, fluffy robes and slippers and a great selection of teas all added to the comfort factor. The bed was very comfortable and there was a pillow menu to choose from, if required. There was a tasty little snack platter awaiting us when we arrived in the room as well. Unfortunately, we did not have time to use the pool or gym but they both looked very nice with a good selection of fitness equipment in the latter. We enjoyed a lovely breakfast in the Lava restaurant on Sunday morning. There was a good selection in the buffet area with fruit, juices, cereals, breads and pastries. There was a juicer available to make your own freshly squeezed juice to complement the ones available in carafes. We had the full breakfast option so we were able to also make a selection from the breakfast a la carte menu. Our waiter was awesome and regularly checked in with us to see if there was anything else we wanted during the course of the meal. Valet parking and the concierge service was also excellent. In summary, a wonderful stay; we would have happily stayed longer!

AccorHotels certified review
Nicci Friends - 20/07/2017
« First Class hotel experience in the city of sails - Viaduct Harbour »

I could not fault the service or the property in any way. Attention to detail was at its best. The room service and food was excellent. The staff were polite and very prompt delivering extra toiletries. The decor in the room was sublime and the view of the viaduct basin and Sky Tower was incredible. I would highly recommend staying at the Sofitel for a world class experience.

AccorHotels certified review
Colin L. Couples - 20/07/2017
« Colin Loubser »

From check in to check out and including everything while we were there was outstanding.It was a real pleasure to stay with you.

AccorHotels certified review
Kodie C. Couples - 20/07/2017
« Kodie Campbell »

My stay was extremely satisfactory. The service from as soon as I entered the door to the time I left was very welcoming and helpful. All staff members were polite and always had a smile on their face, they catered to all my needs. The facilities were brilliant and very luxurious, I highly recommend. The only negative throughout my stay was the parking as they had no on site parking other than $45 valet.

AccorHotels certified review
Allison L. Business - 19/07/2017

I have stayed at the Sofitel, Auckland previously. The room was very cold, and the room attendant confirmed that when she came to turn down my room. I had the A/C on high, and the attendant also checked this. What was nice is she found a heater and brought it to my room, but as it was an oil heater, it took a while to heat up. I was also cold during the night, but luckily I doubled my duvet to keep warm. Overall, disappointing for a five star hotel.

AccorHotels certified review
Richard O. Couples - 19/07/2017
« Outstanding »

From arrival with your French concierge, to desk book in, room, restaurant, breakfast and checkout just outstanding by all staff, please thank them.

AccorHotels certified review
Seamus W. Families - 19/07/2017
« Sofitel Auckland  »

Having stayed in a variety of hotels over the years, and as a recent convert to Sofitel, I rate this experience the ultimate 😊 Where to start...Our bed can only be described as "the essence of comfort" . Complementing the facilities were the most amazingly efficient and polite staff...A complete package than you. Additional comment: We had drinks in our room with family in the afternoon, and upon our return later in the day everything was cleaned up 😊.

AccorHotels certified review
Fleur H. Solo - 19/07/2017
« Fleur »

Took a mini-break from my life and felt like a Queen. Everyone was super friendly and the service was outstanding. Thank you for looking after me Sofitel!.

AccorHotels certified review
Nh Couples - 19/07/2017
« wow wow wow from the moment we arrived till the moment we left »

All the staff were very attentive during our stay and we thoroughly enjoy our evening meal. The room was to die for just beautiful.

AccorHotels certified review
Michael B. Couples - 19/07/2017
« Mr »

Great experience and looking forward to the next time

AccorHotels certified review
Neil Couples - 19/07/2017
« Overnight stay »

Great location,excellent service ,room was well appointed everything to our liking.

AccorHotels certified review
Anonymous Business - 19/07/2017

Every single person was on point and friendly adding a little value to the whole experience. This is the porters, check in, bar and restaurant.

AccorHotels certified review
Nick K. Couples - 19/07/2017
«  great stay- as it is always! »

Relaxing, excellent food, clean rooms- excellent!

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