Hotel - Mercure Valenciennes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Valenciennes Centre Hotel

4.5/5 312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Golf lessons  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 87 rooms
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,231 reviews

Our guest reviews for Mercure Valenciennes Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ikke Families - 22/07/2018 AccorHotels certified review
« Best service »

short stay, 1 night. Excellent breakfast, friendly personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

C. Couples - 16/07/2018 AccorHotels certified review

Excellente !

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Valenciennes Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Monique et son équipe

L. Couples - 15/07/2018 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

James K. Business - 08/07/2018 AccorHotels certified review
« Ok but...boring »

Experience was ok. Room was small but beds are too firm. Way to firm for comfort. I was also charged for breakfast, which I didnt have on checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEMETRIOS K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Johan Business - 12/06/2018 AccorHotels certified review
« Very pleasant stay as usual »

I usually stay at this hotel when travelling to the Valenciennes area. I like the proximity to the city center and the neat, no fuss, design of the room. The bar/restaurant and breakfast were also quite a good addition to the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHANLUC T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ivan Business - 31/05/2018 AccorHotels certified review
« A good stay »

Thank you for a good stay at your hotel. One thing, I have to tell you, is a really noisy air conditioning in the room 401 (that was my room during my last stay at your property). Please, fix it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

Sdenny Business - 07/04/2018 AccorHotels certified review
« Excellent Stay »

Very good, excellent staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STUART D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jean L. Business - 01/03/2018 AccorHotels certified review
« Confortable and very well located »

Staff was very welcome, room confortable and clean. Access and location very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-L. A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

John W. Business - 22/02/2018 AccorHotels certified review
« Welcoming, comfortable, warm and clean - at the centre of Valenciennes »

Very enjoyable except that you could have informed us before hand about the underground car park closeby. We were two people staying but the welcome drinks voucher was only for one person. A pity you do not have a restaurant. Accor should purchase the Wantier next door and add thgis to Mercure!!

Ivan Business - 10/02/2018 AccorHotels certified review
« Very pleasant stay at your hotel »

Very pleasant stay at your hotel although in my room was very cold because of air-conditioning that was turned off at the time of my arrival into the room.

Enno Business - 17/01/2018 AccorHotels certified review
« Nice as always »

Nice welcome as always. Clean room. Welcome beer at the bar. Nice breakfast. What else?

Our hotel has responded to the review
Our hotel has responded to the review

Dear ENNO W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

Stephen R. Business - 13/12/2017 AccorHotels certified review
« efficient and non stressful, friendly and helful staff »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN r., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

Anonymous Business - 04/12/2017 AccorHotels certified review
« Good stay, clean room but too warm! »

Overall I had a good experience in the hotel, the only downside was that the room was far too warm, 33 degrees on my first night. I tried to reduce the temperature using the control at the door but it did not seem to work for reducing the temperature I had to switch it off altogether and open my balcony door. Even when off it was extremely warm. I did speak to the receptionist who told me it would be sorted on my return to the hotel that evening but I believe the only difference from the previous night was that the cleaner did not put the heating on and as mentioned before it was still to warm even when switched off. A few of my colleagues who were also staying in the hotel had the same issue. Apart from that I enjoyed my stay - clean room, nice staff, good breakfast and in particular a great view from my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLEY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique et son équipe

Ian W. Business - 02/11/2017 AccorHotels certified review
« Good hotel, really poor parking »

Overall I thought the hotel and staff were really good, I was really disappointed with the parking facilities, everyday I had to park under the shopping centre which was expensive and difficult to get into when I wanted to leave for work at 7am.

Anonymous Business - 24/10/2017 AccorHotels certified review
« Easy and comfortable »

Overnight stay to decide whether to use this hotel for a group booking next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIDGET G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique et son équipe

Anonymous Business - 23/10/2017 AccorHotels certified review
« It was OK, but nothing more. »

The beds are too hard - not comfortable. And it smelled of urine in the toilet in my room. Don't know if this came from bad washing of the toilet itself, or from the ventilation shaft directly above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SOLFRID RISTEBRAATEN K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monique and her team

John G. Couples - 11/10/2017 AccorHotels certified review
« Generally very good. »

All excellent apart from lack of outlet plug to wash hand basin and absence of soap at this fitting (Room 411).

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mark A. Business - 25/08/2017 AccorHotels certified review
« Another great stay »

Overall it was a pleasant stay, no major issues. My colleague experienced problems with the wifi which I have done in the past, maybe it is time for an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her staff ,

K. H. Couples - 11/08/2017 AccorHotels certified review
« convinient, clean well equipped and friendly staff »

Receptionist and bar staff ( evening and breakfast) were very friendly and professional. Room was very clean and functional very well equipped. We enjoyed very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TANAKA H. K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul Business - 18/07/2017 AccorHotels certified review
« Great hotel, conveniently situated in the middle of Valenciennes »

Clean and tidy hotel with helpful staff. Good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique

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