Hotel - Mercure Valenciennes Centre Hotel
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Mercure Hotel

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon 
59300  VALENCIENNES
FRANCE

264 reviews
TripAdvisor Rating Based on 264 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Golf lessons  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Golf lessons  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 87 rooms
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 817 reviews

Our guest reviews for Mercure Valenciennes Centre Hotel

100% certified reviews from our guests

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4.5/5 TripAdvisor Rating Based on 264 reviews
Certificate of excellence 2016
AccorHotels certified review
Javier Business - 07/07/2017
« Impecable »

Excelente

AccorHotels certified review
B K. Couples - 23/06/2017
« Relaxing stay »

The room was fine and clean. The bad was a little too firm. Breakfast was good and the staff were friendly and efficient.

AccorHotels certified review
Mark A. Business - 21/06/2017
« Home from home »

Very enjoyable

AccorHotels certified review
Bianka M. Business - 13/06/2017
« Always an enjoyable stay »

I stay at the Mercure Valenciennes about twice a year for business reasons. The rooms are clean, the wifi reliable and fast, and the breakfast is superb! The location is great, right next to the shopping mall which houses a grocery store. Many bars and restaurants are within 10min walking. I personally enjoy the minimalistic design, but that is a question of taste... The only downside is the parking. If parking on the street is taken (which is mostly the case), one has to park in the mall, which is quite cumbersome.

AccorHotels certified review
Leduc G. Couples - 04/06/2017
« Excellent  »

Ras

AccorHotels certified review
Kevin Business - 24/05/2017
« Significant quality and service decrease over the last years »

Since the beginning until my reclamation e-mail, I have been significantly disappointed by the service level of this hotel, while I was used staying multiple nights per year at mercure Valenciennes. - at arrival, no specific attention was paid to my Platinum A-Club status (no drink voucher, no special attention in the room, no letter from direction, no upgrade to a Premium room,...) - the white sheet was dirty of some black dirt, probably due to ironing - level of service in the room below expectations for a 4* hotel (no minibar - except one small bottle of still water, no shampoo, only one big bottle of shared soap,...) - breakfast was expected between 6:30 and 6:45, was finally brought to my room close to 7:00 without any excuse - finally, I took the time to write to the hotel director to share my experience. The only feedback I received was "Dear Mr Smeets, Our reception is opened 24/7, you should have shared your concern with them and we would have prepared your voucher and changed your sheets'. Madam, I apologize, but I am not in charge of the quality assurance of your service level. I am not due to complain in live to your service to declare the low level of service. I sincerely hope you will recover the level of service you had before. Best regards

AccorHotels certified review
Ramesh Friends - 21/05/2017
« good location nice huge room and great stagf »

good location easy check in out great staff confortable huge rooms pretty ladies at front desk

AccorHotels certified review
Severine H. Business - 19/05/2017
« Great hotel in Valenciennes »

Very nice, clean and very good, friendly staff

AccorHotels certified review
Ivan Business - 19/05/2017
« A pleasant stay in Valenciennes »

Thank you very much for a pleasant stay at your hotel. Just a small remark. As a Platinum Le Club Accorhotels member I never get a free room upgrade :-(

AccorHotels certified review
Anonymous Business - 04/05/2017

Fantastic as always

AccorHotels certified review
Anonymous Business - 28/04/2017

Functional hotel. Rooms and showers good. Breakfast average. Dinner options limited. I've stayed a few times and my biggest problem is that the key cards keep invalidating. This is not what you want after a late arrival.

AccorHotels certified review
Anonymous Families - 17/04/2017

Staff very helpful and really early breakfast (6am) much appreciated

AccorHotels certified review
Anonymous Business - 04/04/2017

Thank you, everything was fine. Although, I am a Platinum Le Club member, I did not get an upgraded room.

AccorHotels certified review
Anonymous Business - 30/03/2017

desk and frontline have been excellent!

AccorHotels certified review
Anonymous Business - 09/03/2017

I am always made welcome by all the staff. Nothing is too much trouble for the staff it is always a pleasure staying at the Mercure.

AccorHotels certified review
Anonymous Business - 17/02/2017

Excellent friendly staff. Very experienced and welcoming.

AccorHotels certified review
Anonymous Business - 16/02/2017

Thank you, everything was fine. However as your Platinum Le Club member I never get a free room upgrade.

AccorHotels certified review
Anonymous Couples - 10/02/2017

Good overall experience and friendly staff.

AccorHotels certified review
Anonymous Business - 27/01/2017

It is always a pleasurable experience at the hotel. The only thing that does need to improve is the wifi signal, myself and other three colleagues had problems with the internet.

AccorHotels certified review
Anonymous Business - 12/01/2017

Positive reactions to impressions of the room. Dissatisfaction with breakfast. Horrible scrambled eggs. Micro amounts of meats and cheeses on the buffet.

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