Hotel - Mercure Valenciennes Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Valenciennes Centre Hotel

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4.5/5 296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Golf lessons  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 87 rooms
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,063 reviews

Our guest reviews for Mercure Valenciennes Centre Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ivan Business - 10/02/2018
« Very pleasant stay at your hotel »

Very pleasant stay at your hotel although in my room was very cold because of air-conditioning that was turned off at the time of my arrival into the room.

AccorHotels certified review
Enno Business - 17/01/2018
« Nice as always »

Nice welcome as always. Clean room. Welcome beer at the bar. Nice breakfast. What else?

Our hotel has responded to the review
Our hotel has responded to the review

Dear ENNO WIEBE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
Stephen R. Business - 13/12/2017
« efficient and non stressful, friendly and helful staff »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN REDMOND, We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
Anonymous Business - 04/12/2017
« Good stay, clean room but too warm! »

Overall I had a good experience in the hotel, the only downside was that the room was far too warm, 33 degrees on my first night. I tried to reduce the temperature using the control at the door but it did not seem to work for reducing the temperature I had to switch it off altogether and open my balcony door. Even when off it was extremely warm. I did speak to the receptionist who told me it would be sorted on my return to the hotel that evening but I believe the only difference from the previous night was that the cleaner did not put the heating on and as mentioned before it was still to warm even when switched off. A few of my colleagues who were also staying in the hotel had the same issue. Apart from that I enjoyed my stay - clean room, nice staff, good breakfast and in particular a great view from my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLEY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique et son équipe

AccorHotels certified review
Ian W. Business - 02/11/2017
« Good hotel, really poor parking »

Overall I thought the hotel and staff were really good, I was really disappointed with the parking facilities, everyday I had to park under the shopping centre which was expensive and difficult to get into when I wanted to leave for work at 7am.

AccorHotels certified review
Anonymous Business - 24/10/2017
« Easy and comfortable »

Overnight stay to decide whether to use this hotel for a group booking next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIDGET GEE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique et son équipe

AccorHotels certified review
Anonymous Business - 23/10/2017
« It was OK, but nothing more. »

The beds are too hard - not comfortable. And it smelled of urine in the toilet in my room. Don't know if this came from bad washing of the toilet itself, or from the ventilation shaft directly above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SOLFRID RISTEBRAATEN K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monique and her team

AccorHotels certified review
John G. Couples - 11/10/2017
« Generally very good. »

All excellent apart from lack of outlet plug to wash hand basin and absence of soap at this fitting (Room 411).

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN GREIG, We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mark A. Business - 25/08/2017
« Another great stay »

Overall it was a pleasant stay, no major issues. My colleague experienced problems with the wifi which I have done in the past, maybe it is time for an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her staff ,

AccorHotels certified review
K. H. Couples - 11/08/2017
« convinient, clean well equipped and friendly staff »

Receptionist and bar staff ( evening and breakfast) were very friendly and professional. Room was very clean and functional very well equipped. We enjoyed very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TANAKA H. K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Paul Business - 18/07/2017
« Great hotel, conveniently situated in the middle of Valenciennes »

Clean and tidy hotel with helpful staff. Good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique

AccorHotels certified review
Kw Couples - 18/07/2017
« Enjoyed the hotel and Valenciennes, planning to return for a longer stay »

Hotel ideally located, Staff helpful & attentive to our needs. Room was a good size and well appointed. Large Car park adjacent to hotel. Perfect for our one night stay but would certainly plan to stay longer next time we visit the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEITH W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
Stephen R. Couples - 15/07/2017
« STEPHEN R. »

CLEAN, FRIENDLY AND EFFICIENT EXPERIENCE FROM START TO END

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
Javier Business - 07/07/2017
« Impecable »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAVIER I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
B K. Couples - 23/06/2017
« Relaxing stay »

The room was fine and clean. The bad was a little too firm. Breakfast was good and the staff were friendly and efficient.

AccorHotels certified review
Mark A. Business - 21/06/2017
« Home from home »

Very enjoyable

AccorHotels certified review
Bianka M. Business - 13/06/2017
« Always an enjoyable stay »

I stay at the Mercure Valenciennes about twice a year for business reasons. The rooms are clean, the wifi reliable and fast, and the breakfast is superb! The location is great, right next to the shopping mall which houses a grocery store. Many bars and restaurants are within 10min walking. I personally enjoy the minimalistic design, but that is a question of taste... The only downside is the parking. If parking on the street is taken (which is mostly the case), one has to park in the mall, which is quite cumbersome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BIANKA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

AccorHotels certified review
L. G. Couples - 04/06/2017
« Excellent »

Ras

AccorHotels certified review
Kevin Business - 24/05/2017
« Significant quality and service decrease over the last years »

Since the beginning until my reclamation e-mail, I have been significantly disappointed by the service level of this hotel, while I was used staying multiple nights per year at mercure Valenciennes. - at arrival, no specific attention was paid to my Platinum A-Club status (no drink voucher, no special attention in the room, no letter from direction, no upgrade to a Premium room,...) - the white sheet was dirty of some black dirt, probably due to ironing - level of service in the room below expectations for a 4* hotel (no minibar - except one small bottle of still water, no shampoo, only one big bottle of shared soap,...) - breakfast was expected between 6:30 and 6:45, was finally brought to my room close to 7:00 without any excuse - finally, I took the time to write to the hotel director to share my experience. The only feedback I received was "Dear Mr S., Our reception is opened 24/7, you should have shared your concern with them and we would have prepared your voucher and changed your sheets'. Madam, I apologize, but I am not in charge of the quality assurance of your service level. I am not due to complain in live to your service to declare the low level of service. I sincerely hope you will recover the level of service you had before. Best regards

AccorHotels certified review
Ramesh Friends - 21/05/2017
« good location nice huge room and great stagf »

good location easy check in out great staff confortable huge rooms pretty ladies at front desk

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