Hotel - Novotel Wien Hauptbahnhof
Novotel Hotel Novotel Hotel

Novotel Wien Hauptbahnhof Hotel

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4.5/5 225 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • The public indoor car park is located on Karl-Popper-Straße.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

  • 266 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 835 reviews

Our guest reviews for Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 225 reviews
AccorHotels certified review
Mehdi Families - 14/04/2018
« Awesome Hotel with Awesome Staff »

We really enjoyed staying at Novotel. One of the best hotels we have ever experienced. Super awesome staff, great facilities for families with kids, great location, peaceful, superb buffet breakfast. Highly recommended if you are going to Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 11/04/2018
« Long weekend in Vienna »

Very nice hotel. Not far from the city center but still need to to 3 metro stations. Close to the train station. Place is clean, nice bar and restaurant. Not much to do around a part from train/metro station and Belvedere Palace

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this fabulous review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope you will visit us soon again and that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Angeliki Families - 10/04/2018
« Great! »

We realy enjoyed this brand new and clean hotel. The staf was most helpfull. The room was a bit small for a 4 member family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Roy Families - 09/04/2018
« Great, but Need to improve clean level »

Breakfast is decent, the bed and shower are good, however lack of towels (and clean towels as well) and shampo and shower gel are disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hints regarding our towels. Please be assured that I will discuss this topic with the responsible department manager and that we will readjust here. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Enggar K. Business - 07/04/2018
« Nice stay »

Comfortable bed, clean and modern, easy access to everywhere in Vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. It was our pleasure to have you as our guest and we are looking forward to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Anonymous Families - 05/04/2018
« Good, quiet, location for exploring Vienna »

I am satisfied with the booking for this hotel. The room was spacious enough for my family (2 adults and 2 teenagers), we got however a not so nice view to surrounding (still not completed high buildings). The window is large and can be slightly opened - a huge plus. I would like to mention a really great idea: instead having the towels changed and room cleaned every day you have the possibility to donate to plant a tree or get a free soft drink vouncher. At arrival, at the reception I was asked for the first time since I am a Novotel customer for a deposit. It was strange but I assume Vienna has has unpleasant experience with my countrymen. I am however upset because the reception clerk did not inform me fairly about the surrounding parking possibilities. It was a holiday and the parking was free everywhere in the nearby streets but I wasn't inform about this. More even, nearby (some minutes by foot away) was a 5 EUR/day parking possibility. Instead, I did park for 25/night wasting 50 EUR until I did discover this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wasicsek, Thank you for being our guests and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We are very happy to read that you and your family were satisfied with our hotel and especially with the environmental card. I ask for your understanding, that we always have to ask for a deposit by check-in which will be transferred back after check-out. For the inconveniences regarding the parking I sincerely apologize. Please be assured that we will readjust here. We are looking forward to your next visit! Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 28/03/2018
« Excellent stay »

Spend to nights in march. Quick and easy check in, very Nice room spotless clean. Yes there are Some building activities in the neighborhood but the room is quiet. Window van be opened. Very Nice shower with big fluffy towels. Stones throw away to Hauptbahnhof very easy acces to city s excellent public transport system. You van also easily walk to Belvere Palace. Very friendly staf and excellent breakfast. Would def. Recommand.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and for the recommendation. We would be very pleased to welcome you again hope that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Anonymous Couples - 23/03/2018
« Comfortable »

Comfortable & friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Jucara Couples - 12/03/2018

The hotel is new, everything works properly. The wellness area is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Pierre M. Friends - 05/03/2018
« Friendly Team »

All went very smoothly thanks to your welcoming and smiling teams. Just forgot my Gold free drink voucher ;), which i did not bother asking for. All good. ok breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. I sincerely apologize for the inconveniences regarding your voucher. I have already spoken with the department manager. Please be assured that we will readjust here. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 17/02/2018
« great accommodation right at the station »

I was very sarisfied by the quality of the room (junior suite) and the availability almost directly from the train. The staff was very helpful (order a taxi, advice). I recommend writing in the description, which exit from the station is the closest to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dalibor, Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for the fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. Also thank you for the recommendation which I will forward. Just for your information: A big banner with the information about the exit is deposited in the entrance hall of the train station. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Hooman Solo - 02/02/2018
« Great Location, Wonderful Design, Excellent Cleanliness, Friendly Staff, Marvelous Ambiance »

I was in Novotel Wien Hauptbahnhof for 5 days form 25th till 29th Jan 2018. The hotel was superb. Everything was new and clean with excellent design. All I found about this hotel made me satisfied. Indeed it was that satisfying that sometimes I prefered to stay at the hotel and enjoying it's marvelous ambiance rather than going outside and roaming around the beautiful city of Vienna. I really recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Selcuk Families - 31/01/2018
« Selcuk »

Hotel was new constructed. Breakfast was extreamly well. Staff was helpful and very polite. Location is perfect. Hotels own garage is a expensive but on very near place there is very cheap car park. Room was functional and confort equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you and your family were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Frequent T. Families - 29/01/2018
« The best Novotel I have stayed at »

Very attentative Staff, great service, tasty food and great variety, great playroom for Kids, fantastic soundproofing, convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. Great to read that we are the best Novotel you have stayed at. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 28/01/2018
« Awesome hotel - awesome staff! I would highly recommend this hotel to everybody ! »

Modern and cool Design...friendly staff and pretty rooms. In the room and the bathroom everything was perfect! Well located at the new Hauptbahnhof. We will come back for sure! Tolles Preis Leistungs Verhältnis. Das Zimmer lässt keine Wünsche offen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We are very pleased that you will visit us again - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 24/01/2018
« Excelent stay »

Friendly staff at the check in and at the bar. perfect location at the railway station. Just take the train from the airport and you are in20 minutes in the Novotel. New rooms, good breakfast with enough choice for everyone

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this fantastic review. We are very happy that you were satisfied with the location, with our rooms and the breakfast and our friendly staff. Great that you had an excellent stay at our hotel. It would be our pleasure to welcome you soon again! Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Friends getaway - 24/01/2018
« Very nice first impression »

We travel in group with small child, at first arrival we got very nice welcome and very nice smooth check in experience, overall hotel is beautiful design and interesting. The room we stay is 1501 and 1502 both are very beautiful, modern and comfortable , I can sleep very well on the bed , blanket is good , the room and baht room is clean , the room is very good. We are very impressed and enjoy our stay at this hotel , Location also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We are very pleased that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. On behalf of my team, I would like to thank you for the fantastic review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Bogda Solo - 23/01/2018
« Modern and comfortable hotel for short stay »

Simple, modern and comfortable rooms with basic amenities necessary for a short stay. Very convenient location next to main train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. Great to read that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again as our guest. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Eden Business - 23/01/2018
« Quite good quality of interior and facility »

Everything is OK except staff were working at night. When I asked something and chatting about transportation, they laughed at me against my question. I think they should be more polite for customer who would be not accustomed at new Novotel hotel. I though that it is some kind of racism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof, for the positive feedback but also for the critical hints regarding our staff. I sincerely apologize for the inconveniences. Please be assured that I will speak with the department manager and the responsible colleagues and that we will readjust here. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Marek D. Business - 23/01/2018
« Expected better quality »

1, Data from online booking were not automatically pre-filled in my profile 2, when you mistype and save email, there isnt possibility to correct it without support. It require to have the email activated, but how to do it when activation lonk cannot be received??!! 3, room would take a vaccuum cleaner. Mess on the carpet 4, reception desk placement in between the entry to eating area? There were queues in the morning so uoubhad to bypass people 5, queues at the reception desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for your feedback. I am very sorry to read that your stay did not completely meet your expectations and that you were not fully satisfied with our hotel and our service. I sincerely apologize for the inconveniences. Regarding the online booking process we will directly contact our headquarter. I have already spoken with the department managers. Please be assured that we will improve in these areas (front office and housekeeping) even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

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