Hotel - Novotel Wien Hauptbahnhof
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Novotel Wien Hauptbahnhof Hotel

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4.5/5 196 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • The public indoor car park is located on Karl-Popper-Straße.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

  • 266 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 755 reviews

Our guest reviews for Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 196 reviews
TripAdvisor review
Couples - 17/02/2018
« great accommodation right at the station »

I was very sarisfied by the quality of the room (junior suite) and the availability almost directly from the train. The staff was very helpful (order a taxi, advice). I recommend writing in the description, which exit from the station is the closest to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dalibor, Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for the fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. Also thank you for the recommendation which I will forward. Just for your information: A big banner with the information about the exit is deposited in the entrance hall of the train station. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Hooman Solo - 02/02/2018
« Great Location, Wonderful Design, Excellent Cleanliness, Friendly Staff, Marvelous Ambiance »

I was in Novotel Wien Hauptbahnhof for 5 days form 25th till 29th Jan 2018. The hotel was superb. Everything was new and clean with excellent design. All I found about this hotel made me satisfied. Indeed it was that satisfying that sometimes I prefered to stay at the hotel and enjoying it's marvelous ambiance rather than going outside and roaming around the beautiful city of Vienna. I really recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Selcuk Families - 31/01/2018
« Selcuk »

Hotel was new constructed. Breakfast was extreamly well. Staff was helpful and very polite. Location is perfect. Hotels own garage is a expensive but on very near place there is very cheap car park. Room was functional and confort equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. We are very happy that you and your family were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Frequent T. Families - 29/01/2018
« The best Novotel I have stayed at »

Very attentative Staff, great service, tasty food and great variety, great playroom for Kids, fantastic soundproofing, convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. Great to read that we are the best Novotel you have stayed at. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 28/01/2018
« Awesome hotel - awesome staff! I would highly recommend this hotel to everybody ! »

Modern and cool Design...friendly staff and pretty rooms. In the room and the bathroom everything was perfect! Well located at the new Hauptbahnhof. We will come back for sure! Tolles Preis Leistungs Verhältnis. Das Zimmer lässt keine Wünsche offen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We are very pleased that you will visit us again - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 24/01/2018
« Excelent stay »

Friendly staff at the check in and at the bar. perfect location at the railway station. Just take the train from the airport and you are in20 minutes in the Novotel. New rooms, good breakfast with enough choice for everyone

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for this fantastic review. We are very happy that you were satisfied with the location, with our rooms and the breakfast and our friendly staff. Great that you had an excellent stay at our hotel. It would be our pleasure to welcome you soon again! Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Friends getaway - 24/01/2018
« Very nice first impression »

We travel in group with small child, at first arrival we got very nice welcome and very nice smooth check in experience, overall hotel is beautiful design and interesting. The room we stay is 1501 and 1502 both are very beautiful, modern and comfortable , I can sleep very well on the bed , blanket is good , the room and baht room is clean , the room is very good. We are very impressed and enjoy our stay at this hotel , Location also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We are very pleased that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. On behalf of my team, I would like to thank you for the fantastic review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Bogda Solo - 23/01/2018
« Modern and comfortable hotel for short stay »

Simple, modern and comfortable rooms with basic amenities necessary for a short stay. Very convenient location next to main train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback. Great to read that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again as our guest. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Eden Business - 23/01/2018
« Quite good quality of interior and facility »

Everything is OK except staff were working at night. When I asked something and chatting about transportation, they laughed at me against my question. I think they should be more polite for customer who would be not accustomed at new Novotel hotel. I though that it is some kind of racism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof, for the positive feedback but also for the critical hints regarding our staff. I sincerely apologize for the inconveniences. Please be assured that I will speak with the department manager and the responsible colleagues and that we will readjust here. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Marek D. Business - 23/01/2018
« Expected better quality »

1, Data from online booking were not automatically pre-filled in my profile 2, when you mistype and save email, there isnt possibility to correct it without support. It require to have the email activated, but how to do it when activation lonk cannot be received??!! 3, room would take a vaccuum cleaner. Mess on the carpet 4, reception desk placement in between the entry to eating area? There were queues in the morning so uoubhad to bypass people 5, queues at the reception desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for your feedback. I am very sorry to read that your stay did not completely meet your expectations and that you were not fully satisfied with our hotel and our service. I sincerely apologize for the inconveniences. Regarding the online booking process we will directly contact our headquarter. I have already spoken with the department managers. Please be assured that we will improve in these areas (front office and housekeeping) even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Phil B. Solo - 22/01/2018
« nice new hotel »

nice clean room a great breakfast.nice comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Anonymous Friends - 16/01/2018
« Excellent location, lovely new hotel »

Nice new hotel with great connections to Vienna and excellent views from the gym/spa area. The room was nice, USB connectors on the wall were brilliant as i didn't bring an adaptor. Big TV was appreciated, shame it only had one english TV channel and no smart TV capabilities. Cant fault the hotel though, what it does it does well. It could do with a few little things to knock it up a notch, such as water in the gym, coat hangers in the room, maybe a pool table downstairs. Like i said, not necessities as its an excellent hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback, but also for the critical hints. Water in the gym is already planned and should be implemented soon. To change something on the furnishings, unfortunately our hands are tied. But there are already coat hangers directly on the cupboard. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
John Solo - 14/01/2018
« Exceelent hotel marred by poor bathroom experience »

Good hotel, great location, well priced with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hints regarding the bathroom. We sincerely apologize for the inconveniences. Our technical department has already fixed the problem. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
S.k Families - 14/01/2018
« Everything was great. The staff the place the facilities. »

By leaving we have the taste of satisfaction about our choice. Excellent facilities , great breakfast ,the most important the staff, friendly ,helpful always respond in our request. We truly felt like home. Well done manager each thing worked like clock, our best to your people simply excellent. Thank you for everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Denis Couples - 11/01/2018
« Great hotel »

Faced complications: 1. Room was not ready before 5 PM. So i had to ask for a welcome drink (it was not offered for excuse) 2. I have left my credit card in the hotel room after check out . Hotel person could not find it, though i am pretty sure that it was left under the telephone Asides from this complications everything was good. Clean and big room. Good food in the restaurant. Friendly personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you for the positive feedback. Plese excuse the inconveniences regarding the check-in. As we were fully booked the night before and had many departures on the next day, unfortunately not all of our rooms were timely available. We are also very sorry that we could not found your credit card. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Brian Couples - 09/01/2018
« Clean and modern. Great breakfast. »

Convenient location if traveling to the Vienna Central Train Station. We spent out last night here because we just arrived from Budapest and had a morning flight out of Vienna. Accomodations were nice for the price. The Turkish bath was broken when we went to the spa. The sauna is electric but good enough to a quick relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for the very positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. Please excuse the inconveniences regarding our turkish bath, which is now working again. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Cris Families - 07/01/2018
« Comfortable »

Excellent breakfast Early check- in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you and your family were satisfied with our services. We hope to welcome you as our guests soon again. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Jaz Families - 05/01/2018
« I would stay here again »

The hotel is well located, close by the main train station (only 2 stops from city center), restaurants and many stores are in the main train station that is next to the hotel. The hotel is tastefully decorated and the room was clean. Breakfast was good but poorly organised as it took a while to replenish food items and turnover tables. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Novotel Wien Hauptbahnhof and thank you very much for the positive feedback but also for the critical hint regarding the breakfast. We sincerely apologize for the inconveniences. Please be assured that we will readjust here. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Rahma L. Families - 05/01/2018
« Comfortable »

The room is very comfortable, near train station, easy to find the food, friendly for kids to stay, because there is a room for kids to play, luv it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Piotr Families - 04/01/2018
« avreage »

was ok, hotel clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings in nearly all categories. Please excuse the inconveniences regarding the check-in and please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

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