Hotel - Novotel Wien Hauptbahnhof
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Novotel Hotel

Novotel Wien Hauptbahnhof Hotel

Canettistrasse 6 
1100  Vienna
AUSTRIA

77 reviews
TripAdvisor Rating Based on 77 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Fitness centre
  • Hammam

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam
  • Bike rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

  • 266 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 44 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 114 reviews

Our guest reviews for Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 77 reviews
TripAdvisor review
Isa Z Family - 21/09/2017
« Excellent! »

The rooms are gorgeous, the cleaning incredible well done and the reception service was perfect! I also appreciated the restaurant, not only the food itself but also the service. The localization is amazing and facilitates for traveling. We love it and certainly will be back soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isa Z, Thank you for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We are very happy that you will visit us again - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Paula M. Couples - 19/09/2017
« Great stay »

Brand new hotel, located at the main railway station. Staff were very friendly and helpful, room as expected for a new hotel being very clean and comfortable. Breakfast buffet had a very good selection of dishes to cater for all tastes. We dined in the restaurant and the meals were lovely and good value.

AccorHotels certified review
Corinna Solo - 18/09/2017
« Great Stay at Novotel Wien Hauptbanhof »

The hotel is conveniently located and the rooms are nicely equipped. The staff were warm and helpful, always ready to be of service. Thank you for a welcome stay and I will definitely recommend your hotel.

AccorHotels certified review
Kaz Business - 15/09/2017
« comfortable, without officiousness and profesional »

comfortable, without officiousness and profesional. Missing table and chair in room to work on.

TripAdvisor review
Couples - 15/09/2017
« Great stay »

As well as being a very nice new hotel, proximity to Wien Hauptbanhof was important to us. Reception and bar staff had friendly and helpful manner. Would stay here again. I did have concerns about construction noise before booking, as the surrounding area is still undergoing development, but there were no problems when we stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear GxC_12, We thank you very much for this fabulous feedback. We are very happy that you were satisfied with our hotel and our service and that you would stay again at the Novotel Wien Hauptbahnhof - we hope that will be soon. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Couples - 12/09/2017
« Best hotel ever! »

We can't say enough good about this hotel and the staff. Everything was exceptional!! Everyone was helpful and accommodating. Service was amazing. The breakfast was very delicious also with servers making sure you were content. The front desk staff was so accommodating and the room could not be topped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear adrianog23, "Best hotel ever!" - we are very happy about this conclusion. Thank you so much for this excellent assessment. It is fantastic to read that you were satisfied with our hotel and our service and that everything was exceptional. We would be very pleased to welcome you again if you are going to Vienna for antother time. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Adrian E. Business - 11/09/2017
« Very low quality of the reception services »

I spent unnecessary extra time for check-in, after that I had to change the room. The second room wasn’t way better but I was too tired to fight with the reception lady. First contact I have when going to a hotel is with the reception, if they are not able to provide a service superior to a “machine” then what is the purpose of having a very nice hotel? People make the difference! Most of the hotels around they have good rooms, but your hotel being the most expensive around you need to provide something more. Very disappointed because I didn’t receive even the “standard” service any hotel should be able to provide.

AccorHotels certified review
Nader A. Families - 11/09/2017
« Very good »

There isn't enough irons in this hotle and the ironing room is not completed .

AccorHotels certified review
Wj A. Couples - 10/09/2017
« Mr W J A. »

Room comfortable. but shower did not work properly. The bathroom a disaster, a miniature horse trough for a basin, and the mirror door!!! My wife suffers from dementia and had a fit in the bathroom, confused by the double reflection between the 2 mirrors ,and the lack of handle on the door. Bar lounge/entrance area tatty, noisy and busy. My daughter-in -law summed it up by say that in 2 years time it will look very shabby. Disparate materials, light fittings etc., and as for those giant TV screens blaring pop music!!! Staff very good, but you should shoot the so-called"designers".

AccorHotels certified review
Georgios P. Families - 09/09/2017
« Completely satisfied »

Everything was awesome. The personel was extremely friendly, the room was modern, the breakfast was fantastic. The location was Handy, very close to Belvedere. The Best novotel ever!

AccorHotels certified review
Mostafa A. Families - 09/09/2017
« Nice place would go there again »

Location near to main train and metro station, staff was helpful The hotel supports green environment which is great The only cons is poor wifi Overall my experience was very good I am recommending the hotel for others and I would be happy to stay for my coming visit to the most beautiful city on earth :)

TripAdvisor review
Couples - 07/09/2017
« Great location. Still got the new car smell :-) »

Staff were friendly and seemed keen to engage with guests, young and old. Bar and dining set up is really nice and modern. Spa and gym on top floor were "spa-tacular". Given how close it is to the central train station and the Schloss Belvedere, it's a great place to base yourself for a trip to Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear urbanwellness, Thank you very much for this fantastic feedback and the recommendation, the top remarks on our staff, the bar and dining set up and our "spa-tacular" spa and gym area. We are very happy that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
876herves Family - 06/09/2017
« Great new, fresh, colorful and design hotel! »

Ideally located nearby the train station in a brand new area. Fitness and sauna are spacious well equipped. Appetizing and varied breakfasts buffet and selection. Efficient Wi-Fi connection, a must have even when on holidays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 876herves, We are much obliged for the excellent assessment and the top remarks on our fitness and spa area on the 19th floor, our appetizing and varied breakfast buffet and our Wi-Fi. We would be very pleased to welcome you again and hope that your next visit will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Silviu Families - 05/09/2017
« Nice »

Everything with the hotel was great except the parking. Even at the cheapest rate the parking was going to cost €50 for 2 nights but as staff didn't give us the voucher (nor tell us we needed one) and it cost us nearly €70 for less than 48hrs. When I went to discuss this with the hotel it took extra time and we couldn't leave the car park until we paid an extra €4, the coin slot didn't work and ate the coins we put in so it ended up costing an extra €9. We were not given any other parking options and later found out from another guest we could have parked at the train station across the road for €12 p/24hrs. The location was good due to access to public transport, rooms were amazing, hotel was really nice and staff were friendly, the welcome drink on arrival was a great touch after a long drive to get there.

AccorHotels certified review
Antonis G. Families - 04/09/2017
« Not disabled parking! »

Room was OK eventhough not for disabled people but doesn't have a disabled parking space.

TripAdvisor review
Business - 03/09/2017
« Missing room amenities / lacking status recognition »

The hotel sells its Privilege rooms including some room amenities like a Nespresso machine and premium Wi-Fi. Still it's always a hassle to get the voucher for premium Wi-Fi as one has always to discuss it and to explain that it's included in the room. In addition the Nespresso machine is missing in several rooms and despite notifying the staff twice the room hasn't been equipped with one. Furthermore the status recognition of Le Club Accor premium status members (Platinum) is inexistent as one have to ask even for the drink voucher which is included already at the basic status level and discuss why one should get it. Additionaly the staff tries to sell you a room change from a Privilege room to a Privilege room with little more floor space as an upgrade after claiming the room upgrade that should be included for status members automatically.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wesma, Thank you very much for taking the time to give us a feedback about your stay. We are very sorry to read that your stay did not meet your expectations and that our team did not satisfy your requests. Please be assured that we will readjust here and that we will immediately brief our personnel again. We would be very happy to welcome you again to show you our perfect service and would kindly like to request to send us a message under h8565-gr@accor.com to get directly in touch with you. Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
S. Families - 02/09/2017
« Great hotel, great location »

Love to stay there again if we visit Vienna in the future. Strategic location, clean hotel and great facilities.

TripAdvisor review
Annonnimm Family - 02/09/2017
« New hotel »

We've stayed here for two nights and what a stay that was. Nice rooms, free upgrade, beautiful view, excellent breakfast. Not sure where the car park is but we've parked on the main road and was fine, I guess the street is not yet under parking enforcement. Perfect if you don't have a car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annonnimm, We thank you very much for the fantastic feedback and the five points. Nice to read, that you liked our rooms, the beautiful view and our breakfast. Just for your information: the public parking garage, which is directly connected with our hotel, is located at the Karl-Popper-Straße. We would be very pleased to welcome you again if you are going to Vienna for another time and hope that your next visit will be as pleasant as the first one. Yours sincerely, Thomas Wacker General Manager

TripAdvisor review
Business - 01/09/2017
« Fantastic experience »

I was recently a guest of the new Novotel Wien Hauptbahnhof, Vienna. Excellent in all respects. Rooms are impeccable, service very good, breakfast a bit costly true ... but all in all, worth taking at the hotel. Witness center at the top floor commands some exciting views of the city. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A, We thank you very much for the fabulous feedback and the recommendation. Great to read, that you could enjoy your stay and that you made a fantastic experience with our hotel. We would be very pleased to welcome you again! Yours sincerely, Thomas Wacker General Manager

AccorHotels certified review
Anonymous Families - 31/08/2017
« A great hotel at a great price »

We really enjoyed our stay. The hotel is brand new, clean, colorful and the staff is very helpful. We were particularly happy with the children's playground right next to the beautiful lobby, where our kids spent almost every morning. The breakfast was excellent and the location is fantastic, right next to the central train station but very quiet nonetheless - only 15 minutes from the airport by train and only a few stops away from the city center! The only shortcoming was the fact that our room had no bathtub, which can be problematic with little kids, but we managed. We good a very good price for this hotel compared to other places we checked in Vienna, so we didn't know what to expect. We were plesantly surprised and highly recommend the Novotel Wien Hauptbahnhof to anyone, especially families travelling with children.

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