Novotel Wien Hauptbahnhof Hotel 4 stars

TripAdvisor rating 4.5/5 600 reviews
Novotel Wien Hauptbahnhof
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Hotel extras

  • Only 219 yards (200 m) from the main train station and a direct connection to the airport

  • E-bike rental with GREEN4RENT (subject to charge and availability)

  • Fitness area, sauna and steam room with panoramic rooftop views of Vienna

  • 8 meeting rooms with natural light, 3 of which are INSPIRED Meeting Rooms

  • The Flave of Vienna: eat and work in a feel-good atmosphere

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 18.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6
1100
vienna
austria

Tel: +43190922660

Fax: (+43)1/90922661222

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :   HAUPTBAHNHOF

  • U1 :   U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185425, 16.378832

Currently, close to our hotel

Secession Building, Vienna, visit

From 01/01/2010 to 31/12/2019

At 1.9 km

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.2 km

Kunsthistoriches Museum, Vienna, visit

From 01/01/2016 to 31/12/2019

At 2.4 km

Saint-Stephen Cathedral, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.5 km

Hofburg Palace, Vienna, visit

From 01/01/2011 to 31/12/2019

At 2.6 km

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 3 km

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 3 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 3.6 km

The great palm house in the Schönbrunn Palace park, visit

From 01/01/2010 to 31/12/2019

At 4.9 km

Schloss Schönbrunn, visit

From 01/01/2018 to 31/12/2019

At 5 km

Our accommodations

For the first time in one of our Austrian hotels, you can enjoy modern, sophisticated design and lavish comfort in our new N'Room rooms, filled with natural light, generous space and premium details such as the LIVE'N'DREAM bed. You'll feel right at home.

Standard Business Room

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Family Room

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Business Room

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Family Room

  • Max. number of persons: ‌4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite

  • Max. number of persons: ‌4
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUITE

  • Max. number of persons: ‌4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE FLAVE OF VIENNA

Type of cuisine: International

THE FLAVE OF VIENNA combines all culinary influences from across the Austrian capital on a single plate: Austrian national dishes meet contemporary haute cuisine. As everyone knows, the best way to enjoy this city is through its food - you will love it!

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLAVE - TASTE THE PLACE

Photo non contractuelle / Strictly non binding

Open every day, THE FLAVE of Vienna is the perfect place to take a relaxing break or while away the evening with a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 528 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 272 people

Find out more

Our guest reviews for
Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,537 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

600 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent Choice

TripAdvisor rating 4.5/5

TomySomerset Friends getaway - 21/07/2019 TripAdvisor review

This hotel is of high quality and was an excellent choice. The room was spacious and very comfortable and service throughout the stay was impeccable. The location is ideal for arrivals by rail or air. Highly recommended to family and friends.

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof! Thank you very much for this excellent assessment and for the recommendation. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your overall stay with us. We hope that you will visit us soon again and that your next stay will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

convenient

TripAdvisor rating 4.5/5

JayaniW5 Family - 20/07/2019 TripAdvisor review

superb location close to Wien main station we travelled to Budapest ,Prague from here . Hotel was kind enough to keep our heavy Baggage while we travelled around . Out main stop was Novotel Wien HBF Good breakfast Buffet . Family friendly

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Novotel Wien Hauptbahnhof

TripAdvisor rating 4.5/5

Slava64Jerus Family - 20/07/2019 TripAdvisor review

Very good hotel with fantastic location near the new train station. Very good service. Spa is very good Near metro station and supermarket in train station (working hours from 8:30 to 21:00).Children under 15 are free.Breakfast is too expensive-22 E

Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you could enjoy your stay and were satisfied with our hotel and our service. Together with my team I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Not paying attention

TripAdvisor rating 4.5/5

uriscooking Couples - 19/07/2019 TripAdvisor review

We were on Weekend Anniversary in Vienna! I pointed in the reservation as well as to the reception that we are celebrating and they didn’t help us to feel so...the hotel is right at the central train station but away from city attractions...the hotel is more suitable for families with kids rather then couples or romantic getaway. Breakfast has good selection.

It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for your feedback. We are very sorry to read that you were not completely satisfied with our hotel and our service and that we did not help you to feel celebrating your Anniversary. I sincerely apologize for the inconveniences and will check internally what happened here. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Great place

TripAdvisor rating 4.5/5

Sorin B Family - 09/07/2019 TripAdvisor review

This hotel is truly a 4 star; clean, comfy beds, great breakfast; the family room was a bit tight. the sauna did not work the three nights we were there - the wet sauna did not work for one night, so this was a disappointment. The parking can be cheaper than the 25 euros a day which the place by the hotel charges; we parked in Erdberg Park and Ride and it was very convenient - 3,60 euros a day - I highly recommend.

Dear Sorin B, Thank you very much for this great feedback! We are very happy that you were satisfied with our hotel and our service. Please allow me to inform you that our technicians have checked the sauna and steam bath and everything works. Maybe it was not warm enough as we have turned it on right before 5:00 pm. Generally our sauna and steam bath open at 5:00 pm but upon request we kindly turn it on a little bit earlier. Please do not hesitate to inform us during your stay on site the next time. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

New hotel, Location, Clean, Kind personal

Customer review rating 4.6/5

Anonymous Families - 08/07/2019 AccorHotels certified review

Extremely satisfied

Dear Mr. G., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Convenient and safe location, spacious room and playful decoration

TripAdvisor rating 4.5/5

Stay07184635053 Family - 27/06/2019 TripAdvisor review

I stayed at Novotel Wien Hauptbahhof recentely with my two kids and mom. It was an excellent choice for a family trip to Vienna. The hotel lobby was beautifully decorated with cute stuff. My kids liked to sit on the swining chairs. The main train station is just across the street and the Tram D stop is also close to the Hotel. During the stay, my family enjoyed the daily free mini bar, free premium WiFi, Nespresso machine and tea. Best of all, the room was very big and clean. I recommend this hotel for families.

We are very happy to have you, your mum and your kids as our guests. Thank you very much for this fantastic review and for the recommendation. Great to read that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again! Yours sincerely, Thomas Wacker General Manager

Good location

TripAdvisor rating 4.5/5

Sassy_Boss Family - 26/06/2019 TripAdvisor review

Extremely near to HBF, staff at the restaurant is very friendly, especially one (whom i forgot to note his name). He would automatically helped us to refill our empty bottles. Best staff that we have come across.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

comfortable room, and good staff

Customer review rating 4.6/5

Kennie F. Families - 25/06/2019 AccorHotels certified review

Although faced some small problems, but the staff soft the case fast and efficent. Good location of the hotel. Wonderful staffs.

Dear Mr. F., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again. Yours sincerely, Thomas Wacker General Manager

Good Room, Poor Staff

TripAdvisor rating 4.5/5

Vacation00152733041 Family - 24/06/2019 TripAdvisor review

Overall the room was quite good. Looked newly renovated and kept clean. The problem is the staff. We stayed for 3 nights and the 3rd day Housekeeping removed the extra bed for no reason. After repeated requests at the reception desk to get the bed re-made as we had an early morning train it took more than 2 hours for the housekeeping staff to come. The lady at the reception kept on blaming the housekeeping staff as if they were from a different company. Further, we forgot a pair of shoes in the hotel. We called the next day 3 times but the the reservation desk could not connect to the reception and nobody helped. The lady at the reservation call desk was not polite and said she cannot connect and we need to wait or write an email. We also wrote an email which nobody replied to. This is the attitude towards paying customers. Basically according to them, we are tourists and not their regular clients so they do not need to mainatain basic service standards. So we gave up. Overall very poor staff and attitude towards customers.

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for your feedback. I am very sorry to read that you were not completely satisfied with our hotel and our service, especially with our staff. I sincerely apologize for the inconveniences you had to deal with and for our customer service which is not acceptable. Please be assured that I will discuss this important issue within the team and that we will readjust here. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Yours sincerely, Thomas Wacker General Manager

Great stay

Customer review rating 4.6/5

Anonymous Solo - 19/06/2019 AccorHotels certified review

Thanks to professional staff, had great time to stay at your hotel.

Dear Mr. N., Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager
Customer review rating 4.6/5

R. Couples - 18/06/2019 AccorHotels certified review

It was nice to stay in a brand new hotel with a trendy and family atmosphere. However, I am afraid that the hotel will age fast as we can see that the quality of the material and finishing is not up to hotel standard.

Dear Mr. R., It was our pleasure to welcome you as our guests. Thank you very much for the positive feedback but also for the critical hints. Please allow me to inform you that the maintenance is ongoing and that we will readjust here currently. My colleagues and I would be very happy to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Review

TripAdvisor rating 4.5/5

manjitsinghg2015 Family - 18/06/2019 TripAdvisor review

Overall the location of the hotel, the size and cleanliness of the rooms was good. We were travelling with an 8 year old child and when we asked for some empty plates and spoons in our room, we were told that we will be charged € 8 for it. I found this policy to be very strange and unacceptable

Thank you very much for taking the time to review your stay and for the positive feedback. We are very happy that you and your family were satisfied with our hotel and our service and hope that you will visit us again. Please allow me to inform you that due to our inhouse policy we have a room service charge of 8 €. My colleagues and I would be very happy to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Perfect!

Customer review rating 4.6/5

Ida Families - 15/06/2019 AccorHotels certified review

OK

Dear Ms. B., Thank you very much for taking the time to review your stay and for this perfect review. We are very happy that you and your family were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Best location

Customer review rating 4.6/5

Alex L. Families - 12/06/2019 AccorHotels certified review

Hotel very near main train station. Plenty of supermarket and restaurant. The design of the hotel is very modern.

Dear Mr. L., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Hauptbahnhof

Customer review rating 4.6/5

Mjb Couples - 12/06/2019 AccorHotels certified review

The hotel is very convenient to the main station and therefore provides excellent connections both into the city and further afield. The rooms are a good size, very clean and well provisioned. The breakfast suits all tastes.

Dear Mr. B., We are very happy to have you as our guests. Thank you very much for the positive feedback. Fantastic that you were satisfied with our hotel and our service and that you could enjoy your stay. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Convenient and effective

Customer review rating 4.6/5

Gm Families - 02/06/2019 AccorHotels certified review

We stayed over as a family (family room) for one night as we wanted to be near the station for convenience on arriving and leaving Vienna. Hotel is right next to the station but we never heard any trains etc. Its position also makes it easy for all the public transport methods.

Dear Mr. M., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for that stellar review. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We are looking forward to your next stay and hope that it will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Pleasant stay at Novotel Vienna Main Station

Customer review rating 4.6/5

Robert K. Business - 31/05/2019 AccorHotels certified review

- Nice and clean rooms - Friendly staff at reception and quick check-in/-out - Hotelbar inclusive as frequent guest and AccorHotels Member - Unfortunately very inattentive and slow staff at the hotel restaurant

Dear Mr. K., It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback but also for the critical hint regarding our restaurant staff which we will discuss internally and where we will readjust. We sincerely apologize for the inconveniences. Together with my team, I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Great stay.

Customer review rating 4.6/5

Anonymous Couples - 27/05/2019 AccorHotels certified review

Location is excellent. Just a few steps from main station where you can find public transport, dining, and shopping. Room is clean, new and comfort. Breakfast is very nice.

Dear Ms. T., Thank you very much for taking the time to review your stay and for this positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

Excellent hotel

Customer review rating 4.6/5

Johann Families - 24/05/2019 AccorHotels certified review

Awesome location. Nice bar and restaurant.

Dear Mr. A., It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for that excellent assessment. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager
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