Ibis Wien Hauptbahnhof Hotel 3 stars

TripAdvisor rating 4.5/5 586 reviews
Ibis Wien Hauptbahnhof
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Hotel extras

  • Only 109 yard (100 m) from the main railway station and a direct connection to the airport

  • Only 12.4 miles (20 km) from Vienna International Airport

  • Fresh paninis available as a snack from the 24-hour hotel bar

  • 311 air-conditioned, non-smoking rooms including 39 twin rooms

  • E-bike rental with GREEN4RENT (subject to charge and availability)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Thalassotherapy centre
  • Bike rack facilities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Ibis Wien Hauptbahnhof

Canettistrasse 8
1100
vienna
austria

Tel: +43190926620

Fax: (+43)1/90926624200

Contact email

Check-in from 15h00

Check out up to 12h00

  • ALL INTERNAT BUSLINES :   HAUPTBAHNHOF

  • U1 :   U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12.43 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :48.185211, 16.379242

Our accommodations

Enjoy a relaxing day and a peaceful night at the ibis Wien Hauptbahnhof hotel. Our 311 air-conditioned rooms are soundproofed and feature Sweet Bed by ibis for ultimate comfort. Unlimited 24-hour WIFI is available free of charge for guests.

Room with 1 double bed (63 x 79 in [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

Ideal for night owls and early birds, the bar in ibis Wien Hauptbahnhof is open for you 24/7. Our team serves drinks, hot beverages and snacks. Why not try a crusty panini, freshly prepared just for you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,063 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

586 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect!

TripAdvisor rating 4.5/5

Cl C Family - 22/06/2019 TripAdvisor review

Perfect for a weekend stay in Vienna. Next to train station, shopping mall and public transport is easily accessible. Rooms are clean and comfortable. Staff are all extremely friendly and helpful especially the breakfast team. Definitely recommend this hotel.

Great location

Customer review rating 4.6/5

Bob H. Solo - 18/06/2019 AccorHotels certified review

Next to HBF and while no refrigerator could get ice from ice in large glass. Mini-market in HBF

Dear Mr. H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Best location

TripAdvisor rating 4.5/5

marcellus v Friends getaway - 17/06/2019 TripAdvisor review

Positives: Great location, opposite the train station. Comfortable rooms. Public transport near the hotel. Lots of restaurant choices. Negatives: The hotel's hydraulic system shows a lot of oscillation in the supply of hot and cold water. Parking very expensive.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the shower. Please accept my apologies for the inconveniences you had to deal with. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Vienna, a city that can get costly at times. I hope you understand. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Excellent hotel, great location, helpful staff

Customer review rating 4.6/5

David Couples - 15/06/2019 AccorHotels certified review

Excellent in all respects

Dear Mr. G., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Accesible, clean, well organised

TripAdvisor rating 4.5/5

Quest25080784938 Business - 12/06/2019 TripAdvisor review

located near the central station the Ibis hotel is easily accessible, clean, well organized, staff is efficient and has good communication skills. the price is in the range of prices of the near hotels , cost efficient/ effective

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Thomas Wacker General Manager

Pleasant stay for a long weekend

Customer review rating 4.6/5

Peter Couples - 11/06/2019 AccorHotels certified review

Very convenient for a long weekend stay coming by train and to see the city of Vienna. Nice and well equipped room, great facilities, yummy food for breakfast, friendly staff. Absolutely recommended!

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Far from meeting the expectations.

Customer review rating 4.6/5

Tatiana Business - 10/06/2019 AccorHotels certified review

Hotel is ok, overall. However, if one person tells you that something is ok, that means nothing, as you can come to the reception and find another person who is going to tell you it is not possible. I.e. they charged us for the room we canceled as it was a special fee, yet, first they told us that they will not charge us. Then, upon arrival I explained that I will need two invoices when I check out (4 days ahead) and NOTHING was the way I asked! I got one invoice and that is not when it ends - the receptionist told me that it will wait for me in the afternoon and...it DID NOT! How complicated is that?! One HAS TO BE VERY CAREFUL with this hotel.

Dear Ms. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the check-in/check-out procedures. Sorry to also learn that our room service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Wien Hauptbahnhof. Best regards, Thomas Wacker General Manager

Thank you

Customer review rating 4.6/5

Ceren Couples - 10/06/2019 AccorHotels certified review

Great Location Kind and Helpful staff Thank you Accorhotels Ibis quality as always

Dear Ms. A., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Ibis Wien Hauptbahnhof, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Thomas Wacker General Manager

Great hotel

Customer review rating 4.6/5

Dann R. Couples - 08/06/2019 AccorHotels certified review

Everything was good. Only problem was no fridge Clean comfortable bed, great functioning bathroom

Dear Ms. C., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

Great. Exceeded expections

Customer review rating 4.6/5

Sally D. Families - 07/06/2019 AccorHotels certified review

Great. Staff extremely helpful. Definitely recommend

Dear Ms. D., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the recommendation. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your lovely comments on the staff to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Excellent

Customer review rating 4.6/5

Ross J. Couples - 04/06/2019 AccorHotels certified review

We have stayed with you previously and have always found your staff to be friendly and helpfull and when there are problems which this time we had the matter was resolved immediately.The hotel is ideally situated for OBB and the trams and the luggage store arrangements which we had not used before are easy to access and secure

Dear Mr. J., Thank you for taking the time to review your stay at Ibis Wien Hauptbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Super Quiet! Great location!

Customer review rating 4.6/5

Deborah M. Couples - 01/06/2019 AccorHotels certified review

Literally across the street from the train/subway station. The most quiet hotel I have ever stayed in, and I am a flight attendant for 30 years. The breakfast buffet was fabulous. Eggs, bacon, fruits, yogurts, waffles, breads, cold meats, cheeses, juices, good coffee and teas. Front desk staff were very friendly and helpful. Adult beverages were good and reasonably priced. Underground garage leads right into the hotel. My husband and I both found the bed to be a bit too hard, but the pillows were lovely. Many tv channels in many languages. Wi-Fi was acceptable. This hotel is truly soundproof. Unbelievably soundproof. Air conditioning was not so good. I would not have been happy with the ac if it were summertime. Perhaps it was our unit, only? I would stay here, again.

Dear Ms. M., Thank you for taking the time to review your stay at Ibis Wien Hauptbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed the room and our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Nice but serious issue with cleanliness

Customer review rating 4.6/5

Csaba F. Solo - 31/05/2019 AccorHotels certified review

The toilet brush was dirty in the first room I got. The staff was very helpful and apologetic, changed the room immediately and made some service recovery. I appreciate their efforts and the check out clerk was also really nice, but truly this kind of issue with a proper room inspection shouldn’t happen.

Dear Mr. F., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your review, the nice feedback on the staff, and also for your critique regarding the house-keeping. I would like to offer my sincere apologies. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Under expectation. Staff need more training

Customer review rating 4.6/5

Gilbert Friends - 27/05/2019 AccorHotels certified review

I hold 2 separate bookings and ask front desk staff to settle all payment and grant me room access until check out date, but I have to go once again to reactivate my keycard as the staff didn’t get my point upon check-in. Time consuming to guest also burden workload to another staff to settle payment again...

Dear Mr. S., I sincerely apologize for the problems that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Thomas Wacker General Manager

Great hotel

TripAdvisor rating 4.5/5

John P Couples - 18/05/2019 TripAdvisor review

Very friendly and efficient staff, found them very helpful with information. our room was very comfortable and spotless. bed was very comfortable. location of hotel was very good, it travelling by train. or metro

Thank you very much for the positive review. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Thomas Wacker General Manager

Great place to stay for vacation

TripAdvisor rating 4.5/5

Darke07 Couples - 17/05/2019 TripAdvisor review

Great location, easy access from/to airport and attractions via metro. New and nice building, surrounded by groceries, variety of good quality food stalls at the food hall across the street, post office, shopping place etc.

On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent Rating and the pöositiove comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Thomas Wacker General Manager

Big view

TripAdvisor rating 4.5/5

Odyssey59448268902 Couples - 16/05/2019 TripAdvisor review

Excellent location next to main railway station. New facilities. Spacious room with big view of city. Very good breakfast. Staff helpful whenever asked. Luggage storage available. Able to check in early on a wet day.

We very much appreciate the highest rating as well as the great feedback on our staff and our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Train users need Hotel close to Stations

Customer review rating 4.6/5

Anonymous Couples - 12/05/2019 AccorHotels certified review

Very good position. Rooms are as usual basic but good for short stays.

Dear Mr. T., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

Great staff. Quiet and peaceful.

Customer review rating 4.6/5

Kathy F. Couples - 11/05/2019 AccorHotels certified review

We were well received. The room was fine. We could sleep I disturbed. The location was convenient.

Dear Kathy F., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovey remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Great and joyful as well as relaxing experience

TripAdvisor rating 4.5/5

Dream52672453588 Couples - 11/05/2019 TripAdvisor review

The wonderful team at this marvelous location + hotel = ibis Wien Hauptbahnof is doing a really great job. Congratulations!!! The only drawback and not living up to the respectable standard of this fine hotel would be the menu at the bar / IBIS KITCHEN BAR and what's called the "Panini" = really disappointing and should be replaced immediately with something more tasteful and appealing. Sorry, but try it and you’ll know what I mean. Nevertheless, thanks a lot for the wonderful hospitality and making us really welcome and at ease.

On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating and the amazing remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. Regarding the "Panini", of course I have already discussed it with the colleagues in charge. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager
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