Hotel - Ibis Wien Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

Ibis Wien Hauptbahnhof Hotel

4.5/5 302 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking
    • The public indoor car park is located on Karl-Popper-Straße. (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy a relaxing day and a peaceful night at the ibis Wien Hauptbahnhof hotel. Our 311 air-conditioned rooms are soundproofed and feature Sweet Bed by ibis for ultimate comfort. Unlimited 24-hour WIFI is available free of charge for guests.

  • 311 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 16 connecting rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 477 reviews

Our guest reviews for Ibis Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 302 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 08/08/2018 TripAdvisor review
« Stadard Ibis Hotel »

It is a standard Ibis Hotel very well situated in the immediate vicinity of the Central Station. There is also a very good connection to the public transport. The only thing I did not like is that I should have get a free welcome drink on arrival (silver membership) and I had to ask for it.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and also for your critique and suggestions on improvement regarding the welcome drink. I have already discussed it with the managers and colleagues in charge. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Anonymous Solo - 07/08/2018 AccorHotels certified review
« great hotel next to centralrail station »

easy check-in, check-out. Great breakfast layout (better than some other Ibis Hotels I've been in...)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff and on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Anis Families - 06/08/2018 AccorHotels certified review
« Nice hotel with great location close to the main train station. »

The check-in was easy, the room although not that big but its sufficient enough to accomodate our stay (even with a baby cot inside). AC worked well, bed is comfortable and we have a good connection for wifi during the entire stay. So overall it was a nice stay for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the positive review. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

LizzzyT Business - 13/07/2018 TripAdvisor review
« Right infront of the train station »

The location is super convenient, just cross a streat and the hotel is there. The room is new and clean. I had to catch an early flight so didn't have a chance to enjoy the breakfast. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the staller review. We are very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Couples - 11/07/2018 TripAdvisor review
« Exceptional »

Fabulous stay at the best Ibis we have come across the staff were amazing the building new and impressive with a welcoming lobby and superb breakfast all located just next to the main railway station and metro which also housed a large supermarket

Our hotel has responded to the review
Our hotel has responded to the review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the excellent Rating and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Adrian Business - 09/07/2018 AccorHotels certified review

The Wi-fi connection was constantly breaking up and was unsteady. When I was connected to the hotels Wi-fi, it was extremely slow. As a "Regular", staying at Ibis everytime I travel to Vienna, this is the first time encountering this sort of an issue. Other than that, service was excellent! Thanks! With best regards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., we very much appreciate your comments regarding your stay at the Ibis Wien Hauptbahnhof. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment and the good marks. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the problems regardig the WiFi. Thank you again for sharing your experience - we hope your next visit will be more pleasant as the previous one. Best regards, Thomas Wacker General Manager

K. Couples - 06/07/2018 AccorHotels certified review
« K. »

The shower had a problem with hot water, it was almost going to burn my skin (the water is not stable on a specific temperature it’s always changing). Pillows are not comfortable at all. This is a new hotel, it should have been perfect but unfortunately not. I have a silver member ship and one of the staff wasn’t sure whether i am eligible for late checkout. It wasn’t not a good experience. The price of hotel was more expensive in the accor app (and that was strange) They haven’t changed the bed sheet or pillow sheet for the whole stay not even once. 4 nights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you very much for your visit and for taking the time to tell us about your experience at ibis Wien Hauptbahnhof. At ibis, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Dear Mr K., I do especially regret, that we were unable to satisfy you regarding the shower and the housekeeping. Please accept my apologies for any inconveniences and discomfort caused. Please be assured that I will address your critique promptly, as we will discuss within our team how to avoid those negative experiences in the future so that they will remain a rare exception. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Thomas Wacker General Manager

Peter K. Solo - 05/07/2018 AccorHotels certified review
« Conveniently located, but a couple of issues addressed. »

Ideally located next to the Wien Hbf, convenient not only for train and air travel but for those who want to survive the weekend closure of shops and restaurants in the city centre. I personally felt inconvenience, however, because (1) room temperature control was a choice of only cool or cold though I have asthma when outside temperature fell down to around 10 degrees (cold nights for July), (2) the bed sheet etc kept chemical residue of washing agent (far from hypoallergenic), and (3) there was no guest laundry (self laundromat).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. And I sincerely regret that you did not like our bed sheets and you missed a guest laundry. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at ibis Wien Hauptbahnhof. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Anonymous Solo - 30/06/2018 AccorHotels certified review
« Convenient location but not to the standards of ibis »

I came late in the night actually early in the morning. I found it convenient that you could register and do your paperwork very quickly. The room was almost clean a little sloppy whiping of the night stand, but I didnt bother to call housecleaning in the middle of the night for this. I went to the bar for a snack, and even when it has the 34/7 sandwiches they run out of them. I expect to have them on stock if it is referred as 34/7. So I went to bed hungry. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I would like to offer my sincere apologies for the problems regarding the house-keeping and the missing snacks. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with!I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Thomas Wacker General Manager

Solo travel - 29/06/2018 TripAdvisor review
« Stay in Vienna »

Newly opened hotel, fair sized rooms, not a great deal of storage space but typical of Ibis. Nice bathroom. Good choice at breakfast. Only 200 meters from the central train station , could not see a signpost in the station to the hotel, must walk through the main food concourse to the back of the station to find hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive remarks on the bathroom and especially on the breakfast. It was our pleasure to have you as our guest. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Anonymous Couples - 21/06/2018 AccorHotels certified review
« Everything OK except the house keeping »

the overall experience was very good with the exception of the housekeeping. We experienced the housekeeping one time. The sheets were not changed, the bed was made sloppy. The towels, which were dirty and wet, and which I had deposited on the bathroom floor to be exchanged, were not exchanged, but were just picked up, folded and put back, wet and dirty as they were. We were really stunned. We have never experienced this before. We reported this in the evening when we found the room in this way. We were only told that this would be reported to house keeping and we were offered to pick up some towels in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your positive review, the nice feedback, and also for your critique regarding the hhouse-keeping. Please accept my apologies for the inconveniences you had to deal with. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Wien Hauptbahnhof. Best regards, Thomas Wacker General Manager

Business - 19/06/2018 TripAdvisor review
« Quality, perfect stay »

The hotel is completely new, very near from central train station, and very near from a big space of shops. But it is not in a real historical center. If you use an undergroud, you are in 10 minutes in a real center of the town. The room was nice, equiped well to sleep and having a rest there. No problems with some sounds from any other rooms. The breakfast was ok. The room price roughly 90 EUR including breakfast is ok for location where the hotel is situated. The only problem could be seen if you pay 25 EUR per day for garage. Quite a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the great remark "perfect stay". We are very happy that you felt so comfortable with us and that you really enjoyed the room and our amenities. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Vienna, a city that can get costly at times. I hope you understand. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Thomas Wacker General Manager

Vivian Couples - 12/06/2018 AccorHotels certified review
« Good location »

The hotel is in a good location if your coming from the airport, opposite the main station Vienna. The staff are nice. Our room is nice but, the air con is not too cold. But, it’s not a major issue and definitely, we will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you for staying with us at Ibis Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Thomas Wacker General Manager

Alison Couples - 02/06/2018 AccorHotels certified review
« Comfortable and good value »

Check-in was straightforward (used online check-in). Room was very comfortable - loved the bed! The bathroom was clean and more spacious than I was expecting. All in all no complaints, but just two towels in the bathroom was tricky, especially as I needed one for my hair and one to dry myself. I collected a third towel from reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed in particular. It is of great importance to us that you were satisfied with our services. The high ratings in that particular category made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Chanchana Couples - 29/05/2018 AccorHotels certified review
« Good and bad things on ibis wien »

Good Breakfast is excellent Close to train station Room quiet Many usb chargers Bad No amenities in bathroom but this is typical ibis And only Big size towel/ no small towel - at least should have small towel to wipe the sink Only two pillows Back at 4 pm room not done/ called but not come, keep calling. No refrigerator - some ibis also don’t have No water boiler or coffee machine - the other ibis that doesn’t have, they offer free coffee and hot water from ground floor 24 hrs - with cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. b., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Couples - 29/05/2018 TripAdvisor review
« Great hotel in a great city »

It would be hard to find a better hotel in this price range. Very easy walk to the Hauptbahnhof, a bit longer to the U-Bahn at Südtiroler Platz, but nevertheless very well situated for easy access to the main tourist sites.

Our hotel has responded to the review
Our hotel has responded to the review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Thomas Wacker General Manager

Suneel V. Couples - 27/05/2018 AccorHotels certified review
« A comfortable and predictable experience »

This team at Wein Hauptbanof knows what it is doing and does it right. Ibis has delivered a comfortable and professional experience that one has come to expect many such Ibis, Mercure and Sofitels across the world... kudos to the team. I would make this score a perfect 10 if the staff went out of the way to engage their customers in an active and genuine conversation, and offered advice on activities and task to do, depending on the purpose of visit. I know that several five-star hotels do this and that is the major overhead, but a little conversation at reception during check-in or one greeting guests in the morning will go a long way in making guests feel more connected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., I am very pleased that you took the time to review your visit with us at Ibis Wien Hauptbahnhof. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Thomas Wacker General Manager

Solo travel - 27/05/2018 TripAdvisor review
« May 2018 »

Good location right next to the main station. Easy to reach public transportation. Nice new hotel with good service and well equipped rooms. Perfect stay for 1-2 nights when arriving to Vienna by train.

Our hotel has responded to the review
Our hotel has responded to the review

We are much obliged to you for the excellent assessment and the top marks. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. Thank you for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Thomas Wacker General Manager

Peter N. Business - 24/05/2018 AccorHotels certified review
« IBIS Vienna Main Station »

The Hotel is extremely well-situated next to the main railway station with, therefore, access to local city transport as well as national trains/airport. The hotel is fairly new and thus shows a well-kept appearance. The Internet connection was simple and of adequate speed. The staff were very friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the location & the wi-fi in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Thomas Wacker General Manager

Julie W. Couples - 23/05/2018 AccorHotels certified review
« Great location »

It was a pleasant stay. Just a few steps away from the train station. Convenient, and easy. The room is clean and overall is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you very much for your visit and for taking the time to review your stay at Ibis Wien Hauptbahnhof. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Thomas Wacker General Manager

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