Hotel - Grand Mercure Urumqi Hualing
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Urumqi Hualing

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4.0/5 143 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 430.71 CNY Non member rate
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • URUMQI DIWOPU
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Massage
  • Tennis
    • Hard tennis court
    • Tennis
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The all brand-new guest rooms offer the comfort expected from a 5-star hotel, all equipped with WIFI and high-speed internet connection, comfortable beds with the finest bed linen and appealing bathrooms with rainforest showers.

  • 250 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 381 reviews

Our guest reviews for Grand Mercure Urumqi Hualing

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 143 reviews
AccorHotels certified review
James P. Friends - 12/10/2017
« Aveargae hotel in an unattractive location »

Service reasonable . Lightbulb broken in bathroom

AccorHotels certified review
Jack Couples - 11/10/2017
« Nice try »

Clean room, good service, great location in Urumqi maybe. Hard to call a taxi. deposit for borrow an umberallar.

AccorHotels certified review
Anton Families - 20/09/2017
« It was good family stay with helpful staff »

I was enjoyed my stay with family in your hotel. Service was not bad. Reception girls is very polite and helps me a lot. But compare to another hotels from Accor group I was not felt as a platinum member. For everything what I'm entailed I have to ask by my self. The staff doesn't know much about benefits. So this part was made me like a beggar and not felt any special attention as a Platinum member of Accor Hotels.

AccorHotels certified review
Janev Couples - 17/09/2017
« Nice hotel, location could be better, helpful staff. »

As in the title - it's a nice hotel, breakfast was ok (obviously the Chinese breakfast offered a better selection than for westerners). Great staff, a special mention for a manager in the breakfast restaurant called Tom (believe his surname was Lau) - he was very helpful, and had great customer service (helped by his experience in the past of working on a cruise ship). The negative is the location. No taxis are readily available, and going out on foot requires you to face a walk up the long slope back to the hotel (not something you look forward to!. For those in the hotel in tourist groups (the vast majority) this is not so much of a problem, but it is for independent travelers.

AccorHotels certified review
Yan Z. Friends - 12/09/2017
« To be improved for guest information and request. »

Hi, This is YAN Z. from Shanghai. I tried several nights in Hilton when I'm travel in Sinkiang. The last night is your hotel, Mercure. The room is comfortable, the lobby is nice. But to be improved: 1. I made check in for all friends, but every emails guest name is Mr. Bonuo Z., he is my friends. So your front desk don't care too much for the name. It's really not professional in 5 star hotel. Hilton is much better than yours. 2. I highlight all 3 rooms record to my Acccorhotel member cards. I could collect 3 nights for myself. share with front desk my email address. ro… Your front desk said it was OK. No problem. but finally only one night for my account after I back to office. It's also not professional way to do what commit to the guest. B.R. YAN Z.

AccorHotels certified review
C. S. F. Friends - 11/09/2017
« Please get someone to contact me as they charge me the deposit of RM622.54. This is not revert back to me? »

Please give me the hotel contact Numbers.

AccorHotels certified review
Geoff C. Couples - 04/09/2017
« Overall acceptable but fell short in a few areas »

Overall the standard was acceptable. Notable problems were 1) Level of english at the front desk was extremely low except during normal daylight hours. When I tried to check out at 6am the morning I left the two to staff at the front desk could barely speak any english at all. While I understand english is not the language of China, for an international hotel, I think it is fair to say that an English speaking staff should be working on the front desk at all times. The language problems caused further problems with the billing. 2) Air conditioning in the room was extremely weak. It was on, but when turned to the maximum fan and cooling, if could not cool the room down below about 24 or 25 degrees. 3) The room was generally clean and in good condition, but the following things were annoying a) No proper coffee machine, only nescafe powder coffee, and no milk or creamer provided. b) Bathtub very narrow so I could not stand properly. c) Extremely dim lighting in the sleeping area, and annoying and complicated lighting switches in general. d) Towels seemed to be covered in a kind of 'wax' so they did not dry your body very well and also did not dry when hung up. e) Signs of mold and water damage in the ceiling and walls of the bathroom. f) If you stopped using the internet for more than 5 minutes on your device you had to log in again with a username and password. Frustrating.

AccorHotels certified review
Anonymous Business - 30/08/2017
« Good. »

No good coffee at breakfast. Pillow too soft.

AccorHotels certified review
Lisa Business - 31/07/2017
« Good »

Overall it's good concerning the room setting, if the TV channels could be more international and famous ones would be better.

AccorHotels certified review
Spoon-billed S. Families - 24/07/2017
« satisfied but disappointed in some details »

staff were friendly, fast check-in and check-out. Though there were no bellboys at the entrance and I had to ask for one at the reception to help out with the luggage. The fridge in the room was locked, so you were not allowed to cool your own drinks. Waiters were not attentive, one waiter didn't say a word to me when I spoke to her in Chines(I'm Chinese) but understood perfectly what I asked for. The breakfast buffet was just okay.

AccorHotels certified review
Miketaoyuan Families - 22/07/2017
« Room is nice »

Spacious, clean, and confortable

AccorHotels certified review
Yi Business - 10/07/2017

Quiet good

AccorHotels certified review
Platinum M. Couples - 03/07/2017
« very disappointed as a Platinum m. »

I was travelling with my wife for a vacation. My wife didn't want to stay at this hotel because she had a bad experience with this hotel not long time ago. As a Platinum m., she didn't get welcome amenities last time. She talked to the manger about this issue. The manager said she will fix it, but nothing happened until my wife left. This time, I want to give this hotel another try because I am also a platinum m. of Accor hotels and I want to stay in an Accor property. It turned out I am very disappointed and regretted not choosing Hilton vs Grand Mercure. We booked the room for two people, but the hotel only offered one free breakfast for us. The duty manager insisted this is the Accor hotels policy - only 1 breakfast for 1 room. We have been stayed in many Accor hotels in Asia including Sofitel Legend Hanoi, Sofitel -Beijing, Nanjing, Xi'an, Hangzhou, Ningbo, Grand Mercure Beijing, MGallery -Hanoi, Pullman Phuket , Noveltel - Beijing, Bali, Singapore, Mercure - Sapporo, Ibis - Singapore, Seoul, and etc. This is really the first time I was told the Accor policy that "only 1 breakfast for 1 room" even when you booked for 2 people. And I am even more surprised when I told the manager we are both Accor Platinum members. Guess what, I heard the most ridiculous answer from that manager, he suggested us to book two rooms to be benefit for two breakfast! In the end, we give up eating breakfast in this hotel.

AccorHotels certified review
Wwj Business - 15/06/2017

good!

AccorHotels certified review
Benjamin- W. B. Solo - 22/05/2017
« Excellent hotel in Urumqi »

A pleasant stay with Grand Mercure Urumqi totally for 4 days. Understanding my membership, the front office Jine offered a free buffet breakfast at Verenda Cafe due to no executive lounge available at the moment. My room 1012 had some noise during the first 2 nights, upon my request the Front Desk Manager Amanda upgraded me with a mountain-view suite room 1202 for my extending nights from May 15 to May 17. The concierge was also nice, arrange a taxi when checking-out. The hotel room are basically spacious with simple white deco feeling cozy and peaceful. Housekeeping staffs on 10th floor and 12th floor are friendly, greeting me and asking if they can do helps for the room. The Cafe Verada is a wonderful place for dinning, and I keep going there almost everyday. Most staff and chef here are friendly and attentive. The cafe Manager Abudula is very welcoming to as I often come the restaurant for food and drink for many years. Quite often meeting with the hotel GM Mr. Ishak, saying hello to me and we greet to each other. I have witnessed lots of changes and improvement on food and service with the Cafe Veranda. I guess Mr. Ishak has been putting lots of efforts to enhance the hotel dinning experience and quality serive in area. Very impressive. The hotel also has a nice Thai restaurant where I can for food change. The Thai Chef is also very welcoming with Sawadika everytime we meet. Certainly the Grand Mercure is always a place for me to visit.

AccorHotels certified review
Anonymous Couples - 13/05/2017
« short but enjoyable sta »

My wife and I stayed for one night en route from Lanzhou to Turpan. We found the staff friendly and helpful. the room quiet and large and the facilities adequate for a short stay. The 2.00 pm (Beijng time) chackout was helpful as we were taking a late afternoon train to Turpan. The only problem was getting taxi at 9.30 am to go to the Regional Museam.

AccorHotels certified review
Anonymous Business - 28/04/2017

There was no cold water in the bathroom. Room #1410 4 days in a row staff did not solve the problem of lack of cold water in the room wi fi Internet speed is very low

AccorHotels certified review
Anonymous Families - 27/04/2017

Room is spacious, tidy & clean. However, the check in & out service is in low efficiency.

AccorHotels certified review
Anonymous Business - 23/03/2017

very good ,I will check in next trip

AccorHotels certified review
Anonymous Friends - 03/03/2017

It is actually not really Professional to have staff at the hotel that barely speak English!! If you want to give perfect service at hotel communication is the key!!

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