Grand Mercure Urumqi Hualing 5 stars

TripAdvisor rating 4.0/5 163 reviews
Grand Mercure Urumqi Hualing
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Room 1

Number of guests
Children's age
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Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Offer 100% Halal Food in all hotel restaurants

  • Ample car park with 220 parking spaces

  • Located in the central of Hualing wholesale market, it's easy to get Xinjiang famous products.

  • Easy access to the business quarter

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air Conditioning
  • URUMQI DIWOPU
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Billiards/Snooker
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063
urumqi
china

Tel: +869915188888

Fax: (+86)991/5189666

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    URUMQI DIWOPU At 20km / 12.43 miles - Shuttle paying

  • By train

    URUMQI RAILWAY At 6km / 3.73 miles

GPS :43.816275, 87.604444

Our accommodations

The all brand-new guest rooms offer the comfort expected from a 5-star hotel, all equipped with WIFI and high-speed internet connection, comfortable beds with the finest bed linen and appealing bathrooms with rainforest showers.

Superior Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Deluxe Room with 1 King bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive Superior Room with 1 King Bed and Executive Lounge Access

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 38
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive Superior Room with 2 Single Beds and Executive Lounge Access

  • Max. number of persons: x3
  • Area: From 32
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Executive Deluxe Room with 1 King Bed and Executive Lounge Access

  • Max. number of persons: x3
  • Area: From 38
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Superior Suite with 1 King Bed

  • Max. number of persons: x3
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

SIAM THAI RESTAURANT

Type of cuisine: null

This is a unique delicious Thai restaurant in urumqi, recommend to you Thai food is very delicious and unique, make every guest can feel the exotic atmosphere

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOULAN CHINESE RESTAURANT

Type of cuisine: Regional

The Chinese restaurant offers nouvelle Cantonese cuisine as well as Xinjiang local specialities to suit the most discerning tastes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ VERANDA

Type of cuisine: International

The all-day restaurant provides a sumptuous international buffet and features an open-style kitchen to give you an all-new dining experience.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The lobby bar serves a wide selection of afternoon teas, freshly ground coffee, cocktails and fine wines throughout the day, to add the perfect touch to your business and leisure activities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 512 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 280 people

Find out more
Grand Mercure Urumqi Hualing Meeting Room

Our guest reviews for
Grand Mercure Urumqi Hualing

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

625 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

163 reviews

I enjoyed the experence in Huanling, service is good.

Customer review rating 4.3/5

Anonymous Business - 07/05/2019 AccorHotels certified review

the breakfast is

Dear Guest Thank you for staying at Grand Mercure Urumqi Hualing and for finding the time to send us your comments. I am happy to read that you enjoyed your stay. You mention that we can improve the food and beverage offer. May I ask what you would like us to change or add? Please contact me directly at H8… If I can be of any help in Urumqi please let me know. Hope to welcome you back soon. Best regards Joachim Heineke General Manager

Below par service

Customer review rating 4.3/5

Yy… Business - 04/05/2019 AccorHotels certified review

Two issues are bothering me currently : 1. My booking was double charged. First charges to my credit càrd was before I checked in, I could understand this. But the hotel insisted that I had not paid hence they again charged it to my credit card for the second time. I didnt refused at that time as I wasnt entirely sure why... 2. Hotel promised me to send me the bill via my email address, but I have yet to receive it till now.. Both cases have been raised with Accor support but I have not received any response after days. Truely disappointed.

Dear Guest Thank you for staying with us and finding the time to send your comments. As we have been in touch already I hope the reimbursement of the credit card charge will arrive soon. If there is anything else I can help you with please contact me at H8… anytime. Best regards Joachim Heineke General Manager

Wonderful experience in this Grand Mercure during my business trip

Customer review rating 4.3/5

Wei Business - 23/04/2019 AccorHotels certified review

The hotel decorated with local painting and sculpture everywhere just like in the paradise. Every time met with the staffs, their smiles and greetings make me feel good. I like the breakfast time. the ADD Manager ABUDULA always gave warm and thoughtful service to me, and introduce local snacks and views.

Enjoyable stay,

Customer review rating 4.3/5

Alexandre Business - 24/03/2019 AccorHotels certified review

Caring staffs, good service, good room, clean hotel. Satisfied

Superb

Customer review rating 4.3/5

Wilhelmina J. Business - 20/03/2019 AccorHotels certified review

Superb hotel. Fantastic staff. Superb service. This was my second stay at this hotel. I came back to it because my first stay last year was excellent. I rate this as the best stay of all the Accor hotels I've stayed in - made so good because of the personalised care and attention of the staff. The manager is excellent, as is his team. I will be booking this hotel again if and when I am back in Urumqi.

A very comfortable hotel, nice room and good service

Customer review rating 4.3/5

David Business - 01/03/2019 AccorHotels certified review

It was a pleasant stay, the staff were helpful and the food was good.

Old and tired...

Customer review rating 4.3/5

Christopher Friends - 04/11/2018 AccorHotels certified review

Below average stay. Room is old, bit of smell, and tired. Service is not great. Location is OK, nearby the red hill park. Overall, not really worth the Grand Mercure brand name... Probably an Ibis at best.

5 Stars?

Customer review rating 4.3/5

Fabiosmilan I. Business - 30/10/2018 AccorHotels certified review

Just So, so..

Excellent hotel in cute of town with great service

Customer review rating 4.3/5

Ruud Business - 01/10/2018 AccorHotels certified review

Pleasant rooms, good food, great service

Enjoyable stay

Customer review rating 4.3/5

Irene S. Friends - 28/09/2018 AccorHotels certified review

Wonderful stay. Good restaurants. Comfy bed. Staffs could be more warm and welcoming.

Well appointed room and good service from the hotel staff.

Customer review rating 4.3/5

Mark Business - 26/08/2018 AccorHotels certified review

The welcome was warm and the very attentive service from the General Manager Laurence was very much appreciated.

The hotel staff where brilliant

Customer review rating 4.3/5

Stephen C. Business - 26/08/2018 AccorHotels certified review

The staff especially the manager Lawrence really looked after myself and my two colleagues

Western hotel standard in the Center of the city

Customer review rating 4.3/5

Ahmed A. Friends - 26/08/2018 AccorHotels certified review

Stayed for 5 nights it was a pleasant stay had everything I wanted in a hotel

Accor memberships disappointment

Customer review rating 4.3/5

Shaskia Couples - 19/08/2018 AccorHotels certified review

I received confirmation email and text messages regarding my prior online check-in. Saying my key is ready at the Accor priority desk by arrival. In reality, when I arrived, and went straight to that desk, two of the staffs there know nothing. Did not speak any English. Have no clue about this, or about my reservation. Had to go to normal reception desk, told to wait with broken English no acknowledgement of both memberships or room reservation. Got upgraded to suites, but upon entrance at the room, it smelled heavily of smoking. And then asked to change room and given the original, whilst smaller. No compensation. And upon checkout, when the receptionist ought to return all 500RMB of deposits, she only gave me 400 at first (tricking me). I really don’t dont what to make of this hotel, or these chains of other Accor hotels. Dissapointment to say the least.

Very pleasant stay with great service

Customer review rating 4.3/5

R. C. Business - 19/08/2018 AccorHotels certified review

Very pleasant stay for 28 days in Urumqi. Great service by all staff , but with special service by Ms Cleo Chen and Mr Raymond Sha. Excellent restaurant for breakfast and dinner. Great room.

Warm and friendly, best hotel in Urumqi.

Customer review rating 4.3/5

Wisnu H. A. W. Couples - 15/08/2018 AccorHotels certified review

The stay was nice, the staff has fluent english, which is rare in far west China. The location is quite strategic. Overall, I love my stay in this hotel. Recommended for someone traveling to Urumqi in pair.

Okay but not amazing

Customer review rating 4.3/5

Anonymous Business - 10/08/2018 AccorHotels certified review

I stayed two nights here - staff on check in were not helpful and not so friendly - I don’t think they are trained to deal with many international guests. Also the rooms were a little old fashioned and the decor wasn’t good. The hotel also hasn’t credited my point to my le club account more than a week after my stay.

It was very good to stay in Mercure Urumuchi Hotel.

Customer review rating 4.3/5

J. J. Families - 28/07/2018 AccorHotels certified review

Very kind staff, especially who was named Ms Lee and good English. Good blackfast and good location. I want to stay again if I will visit again to Urumuchi.

It was a nine

Customer review rating 4.3/5

Noname Business - 22/07/2018 AccorHotels certified review

ninish

Payment dispute, mental stress!!

Customer review rating 4.3/5

Dr C. C. Y. Solo - 21/06/2018 AccorHotels certified review

Dear Mr Ishak Ibrahim,I booked this room for my Xinjiang guide, Mr Yang Yongzhi. I made Prepay Payment online in May ! But the hotel kept chasing him for payment thru the 3days ( checked in 15/6, checked out16/6). Mr Yang finally paid AGAIN( i.e, DOUBLE payment ! ) for the same room. I myself was in Xian, so Upposed to be enjoying 4days there before starting my 10days travel in Xinjiang, together with 3 friends. Imagine how vexing AND STRESSFUL it was for me too. Spoilt my tour! Can you n management PLEASE LOOK INTO THE MATTER. Dr C. C Y.

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