ibis Styles Kuala Lumpur Fraser Business Park Hotel

Dear Phillip T., Thank you for your time and sharing your feedback with us. Your constructive comments on our service shortfalls are so important for us to buck up in certain areas that have impact to our valued guests like yourself. Together with my team, we will strive to improve on the weakness indicated. My sincere apologies for poor experiences you endured. We hope that you will consider and give us second chance I am sure we can do better in your next stay. Sincerely, General Manager

Dear Devabaktuni Santosh, First of all, please accept our sincere apologies for the poor handling in your room move situation. Certainly this is not our practiced in giving out the rooms before ensuring the room conditions are fit for our guest. This has been shared with the concerned department and necessary action has been put in place to avoid such repeat. Thank you for sharing your feedback. We hope you had a pleasant stay with us. Once again, our sincere apologies and we hope to serve you better in your future visits. Sincerely, General Manager

Dear Ihsan, Thank you for your time to complete this survey. Sincere apologies if any of our team members did not give the right direction to the nearest 7eleven store which is just 2 minutes walk opposite our hotel building. We will certainly revisit our refresher program to avoid such repeat. We hope you had a comfortable stay with us. Although, our hotel is not centrally located but we do provide daily complimentary drop-off shuttle to the designated shopping mall. We hope you had the opportunity to benefit from the said services. Thank you for your loyalty and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Razak b., Thank you for your time to complete this survey. Your constructive feedback regarding the room maintenance is well taken. Surely this will be rectified for necessary action to avoid such repeats. We are glad to hear you had a comfortable stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services. Thank you for your loyalty and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Miguel L., Thank you for your time to complete this survey. Your constructive feedback regarding the room maintenance is well taken. Surely this will be rectified for necessary action and implementation to avoid such repeats. We wish we could provide complimentary parking to our guests but unfortunately the parking space is owned and managed by the mall management. Thus, special rate has been extended to our guests under the secured covered parking. Thank you for staying with us and hope to serve you better in your future visits. Thank you for staying with us and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Prince S., Thank you for taking the time to tell us about your experience at the ibis Styles Kuala Lumpur Fraser Business Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Fais, Thank you for choosing our hotel. The Authorities as you know have the jurisdiction to check premises if they feel they need to. In our hotel, a reputed international chain, we don’t have vice activities as such we are not targeted for constant raids as some hotels do. However, should the need arise, Bodies like Jakim may request to check a certain room if they feel and know something amiss. We have not experienced anything of that sort yet in our hotel. Hope this clarifies things from your end. Sincerely, General Manager

Dear Yogita, Thank you for your time to complete this survey. We are glad to know that you had a pleasant stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services. Thank you for staying with us and look forward to serve you again. Sincerely, General Manager

Dear Razel, Thank you for your time to complete this survey. We are glad to know that you had a pleasant stay with us and satisfied with our product and services. I will share your comments with our team as an encouragement to continuously improve the quality of our services. We are continually reviewing and finding ways to improve our food selection at the same time maintain flavour and quality in the buffet breakfast to ensure that we can satisfy our wide range of customers’ expectation Thank you for staying with us and look forward to serve you again. Sincerely, General Manager

Dear Mawi, Thank you for your time to complete this survey. We are glad to hear you had a satisfying experience with us. Currently, we have some technical issue with uploading the hotel packages on the website which shall be resolved soon. We will contact you once it is up on our website. Meanwhile, please feel free to call us or drop us an email at H8… should you need assistance to make the booking for 24hrs Flexi offer. Thank you for choosing us and we look forward to serve you better in your future visits Sincerely, General Manager

Dear Joseph A., Thank you for your time sharing your feedback with us. My sincere apologies for the lack of hospitality touch you had experience with our new receptionist. Rest assured this has been shared with concerned department for necessary training and coaching in delivering an expected level of service to our guests. We are delighted to read the positive comment you had put up for Rages and surely this will encourage her and the rest of our team to continually strive in delivering our commitment to our guests like yours. With overall, we are pleased to know you had a pleasant stay with us. Thank you for your loyalty and we look forward to serve you better in your future visits. Sincerely, General Manager

Dear Jagadish, We very much appreciate your comments regarding your stay at the ibis Styles Kuala Lumpur Fraser Business Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Valerie, Thank you for your time to complete this survey. We are pleased to hear you had a pleasant stay with us. We have noted on the rating you had rated on the check in and our staff experienced. I would really like to know more on the areas that did not meet your expectation. If it’s not too much trouble, I hope you could email me some pointers for me to look into. Thank you for your loyalty and look forward to hear from you. We look forward for hear from you Sincerely, General Manager

Dear Anup, Thank you for your time to complete this survey. My sincere apologies the experience you had did not meet your expectation. I hope your travel agent had briefed you our hotel product and facilities. Ibis is an economy brand which is not known for having a large room and does not have full service including bellman service. This brand offers simplicity, comfort room with no frill at an affordable price suitable for free and easy travellers. The packed breakfast you have described was not our usual practise. Rest assured, this has been shared with concerned department for necessary rectification and implementation to avoid such repeats. Once again, my sincere apologies for experience you had endured. We hope that you will consider and give us second chance I am sure we can do better in your next stay. Sincerely, General Manager

Dear N., Thank you for sharing your constructive feedback. Surely we look into the areas for improvement to avoid such repeats. Hope you had a pleasant stay with us. Thank you for staying with us and look forward for your return. Sincerely, General Manager