ibis Styles Kuala Lumpur Fraser Business Park Hotel

Dear Man Pong W., Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve, especially in terms of the unavailability of self-laundry and lucky dip entitlement. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

Dear Sudhir. D. P., We are delighted to know that you enjoyed our hospitality and had a pleasant stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Srinivasan Keelveedi S., Thank you for your feedback. While I wish you had a better experience on the room cleanliness, it is feedback like this that we learn from and use to improve. Rest assured, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Jonathan B., We are delighted to know that you had a pleasant stay and kept us in mind for your next booking. It is always encouraging to learn that guests are satisfied with our hotel and services as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Karunagaran S., We are delighted to know that you had a pleasant stay in our spacious and clean rooms as well as enjoyed our hospitality and buffet breakfast. It is always encouraging to learn that guests are satisfied with our hotel and service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Ahmed F., Thank you for your feedback. While I wish you had a better experience on room cleanliness, it is feedback like this that we learn from and use to improve. Rest assured, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Ehab A., We are delighted to know that you enjoyed the anniversary setup that we prepared for you and had a memorable stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Mohd Fazril M., Thank you for your feedback. While I wish you had a good night sleep and better experience, it is feedback like this that we learn from and use to improve. Rest assured, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Sharinda Yusri Y., Thank you for sharing your experience with us. We are happy to hear that you enjoyed our hospitality. However, my sincere apologies for the parking experience you had did not meet your expectation. Rest assured, these have been shared with concerned department for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your feedback concerning our hotel, and we hope that you will give us opportunity to serve you better in the near future. Sincerely General Manager

Dear Kheng Im S., Thank you for sharing your experience with us. We are happy to hear that you satisfied with our comfortable rooms and had a pleasant stay with us. However, my sincere apologies for the experience you had did not meet your expectation, especially in terms of breakfast selection. Rest assured, these have been shared with our Kitchen team for necessary rectification and improvement to enhance our guests' satisfaction. We appreciate your feedback concerning our hotel, and we hope that you will give us opportunity to serve you better in the near future. Sincerely General Manager

Dear Siti Aishah M., We are delighted to know that you enjoyed our hospitality and had a comfortable stay at our hotel. It is always encouraging to learn that guests are satisfied with our facilities and services as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Dear Chin Tong W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that W. learn from and use to improve. Rest assured, W. are taking the appropriate measures to address the room maintenance problem and improve guest satisfaction. W. appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Ashish P., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations especially in terms of room maintenance faulty, directional signage and breakfast selection ; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured, we are taking the appropriate measures to address the problem and improve guest satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dear Shamsul Hafiz M., Thank you for sharing your review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience for all guests including non-members, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager