ibis Styles Kuala Lumpur Fraser Business Park Hotel

Overall our experience staying with you was not at all good to carry them as memory.

I really satisfied . But only the toilet need to be improved especially the door need to be locked...No lock is provided.

facilities was very good. a room quite big. comfortable bed. big washroom. overall nice. i'm very enjoyed with the hotel.

We reserved 4 rooms and we were given early check in for 3, which was great. Front office staff were always helpful. Breakfast was not good for foreign travelers like us as the selection for Western breakfast was very poor. There were no action stations (at least for omelettes and waffles). A little far from the city centre.

Second time staying at this hotel. Guest services experience was better than before. More attentive but was charge for the whole stay upon check-in. Unlike last time upon checkout. Room; Was decorated with extra touch as the hotel was informed of my wife's birthday. Pleasant surprise. Memorable. We opted for the 2 single beds as the queen bed would not be comfortable for both as we used to King-size bed. TV channels was not clear. Same as last time. Fuzzy. The shower head was leaking. Water came out at the base of the shower head. Thank god the water pressure was still acceptable. The hose beside the toilet bowl had a faulty tap that came loose every time you we use it. We had issues with next door neighbour as we had connecting door, someone smoked in the next room and the smell creep into our room. We call Front Desk and when we came back no more smoke smell. Breakfast; Food was bland, utensils, cutleries, cups and tumblers felt unclean to the touch and had oil residue on some. As the breakfast was included, we did not go on the second morning as we did not wasnt to face the same thing. Overall, still enjoyed the stay.

It was good - rooms were clean, service prompt, and staff helpful.

The lunch Thali could be improved. The chicken served along with the thali was full of oil, which needs to be looked at.The veg thali can have a little portion of rice too along with the chapathi/Roti. This would make the Thali more complete.Please use less oil in all your veg dishes too, it is far in excess to the normal standards. Suggest the break fast buffet have one more Indian Dish. The lady in the reception who took my check in can be more receptive, there was no sign of we being welcome to the hotel.I undertand your hotel largely is a self serviced hotel and also a busy hotel, but cannot afford to be cut off from your guests.(my personal feeling as an manager working for a reputed hotel chain in India). The key card stopped functioning at sharp 11.30 am ... I thought this should be communicated to your guests, i was not aware of this , had to rush to the reception area to get my key re-activated. Overall not a place i would want to stay again or recommend .

Enjoyd

Service and food was very bad.

Room nice - b/fast supervisor excellent - jay No other personal contact - information on transport / showing room / taking bags / getting taxis/ map of area bit disappointing as this is easy the 1%

Fast check in

We had a nice stay and had good buffet breakfast!! Two minor things that we would like to mention, first, the 'mall' nearby the hotel was creepy, and i suggest more security would be needed, especially at night. second, we asked the staff about how to go to certain tourist spots in Kuala Lumpur, to our surprise, the staffs did not know the answer. i would expect hotel front desk staffs serving guests and tourists worldwide should have basic understanding about the city.

The room is clean and bed is comfortable. Guest should be given free parking for convenience sake. Breakfast quite limited choices and need to improve. Staffs are friendly and hospitable.

-No free parking provided. -Small room space -but ibis privide delicious food for breakfast

convenient