Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

Our hotels AccorHotels
3.5/5 832 reviews
All hotels in Luzern
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,466 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 832 reviews
AccorHotels certified review
Tamara C. N. Families - 06/01/2018
« Spartan and unremarkable »

Ideally located, but best for a quick stay in which you're not in the room much. This is my third stay at an Ibis Styles, and they have all been quite different. I don't know what this building was before it became a hotel. Maybe a jail or a youth hostel. Overall, it was fine, drab, dull, but fine. We did wonder what had previously happened in the bathroom. There was mold in the sealant around the bathtub, the shelf under the mirror was loose, there was even mold in the toilet. In spite of having made a request in English for two duvets on the sofa bed in my reservation, and coming from the French-speaking side of the country, the staff just barrelled on with the check in process in German. We didn't get the two duvets anyway, I had to ask for them again, I guess just to be sure I really wanted them and didn't enter the request in the reservation for sport. We also weren't offered the free public transportation tickets which were supposed to come with the room, but we didn't really need them anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Curtin N., Thank you for taking the time to tell us about your experience at our ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, especially in our ibis Styles Luzern City, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Malcolm P. Couples - 01/01/2018
« Comfortable stay. »

The staff were very friendly and helpful; the room was nice especially the balcony however the spring mattress on the bed was not comfortable at all. The heater in the bathroom had a mind of its own and chose the times when it would work. Other than that it was a very nice stay; thank you to all staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at our ibis Styles Lucerne City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your feedback regarding the bed in your room. I will inform the maintenance department about the mattress on the bed in the given room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Roland Front Office Manager

TripAdvisor review
Couples - 31/12/2017
« Excellent stay. »

Would definitely stay again. A great value for money hotel. The staff were very pleasant and all requests were met with a minimum of fuss. The breakfast was good with a good selection of food and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I'm happy to hear you enjoyed your stay with us and that you would like to come back. We are looking forward to it! Best regards Julia Team Reception

AccorHotels certified review
Phil Families - 29/12/2017
« Surprisingly good - exceeded expectations »

Friendly staff, good location, decent sized rooms, nice breakfast. We really appreciated how the staff went above and beyond to keep us happy, providing a last minute breakfast for us to take with us for our very early checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gifford, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Zimmermann & Team Reception

AccorHotels certified review
Frank Couples - 28/12/2017

On the way to Italy we had a good night in the Ibis style. Not to far from the highway. Good breakfast and very good bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Schoofs, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Zimmermann & Team Reception

AccorHotels certified review
Yong M. Families - 27/12/2017
« Happy Stay »

A relatively happy stay @ ibis with my family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yong M. Dear Mr. T. Thank you for taking the time to share your feedback. We hope to welcome you back to our ibis Styles Lucerne City very soon! Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Choo Families - 20/12/2017

1. Location is ideal for slow walk to town. 2. My family enjoyed the breakfast spread and the prompt attention and response from the staff including those working in the kitchen. 3. Had a wonderful time in LUCERN staying at Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choo, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Zimmermann & Team Reception

AccorHotels certified review
D. Families - 18/12/2017
« spacious room and good breakfast »

The room is spacious, we got room 604 with balcony . All is good, except that the bed is quite hard (not really an Accor recent standard)

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Zimmermann & Team Reception

AccorHotels certified review
David C. Couples - 14/12/2017
« Average to say the least the rooms on your web site did not correspond with what we got on arrival but we were to jet lagged to complain The room we booked ashes on the image on your web site is not what we got »

See above In addition insufficient lighting in the room(couldn't even clearly see the numbers on the safe Bed pushed against wall because the room was so small making it difficult to get in and out Awful room!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID C., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gina Zimmermann & team Reception

AccorHotels certified review
Anonymous Couples - 14/12/2017
« Great stay but can be more »

The hotel is in the great area. Checking in and out is swift. The only downside that our room is next to the elevator and in a weird layout. The room is a bit small though. Breakfast is brief and ok for ibis style. Overall is great though I trust that you can push more improvement in many areas. Looking forward to staying again if we back in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your feedback. We are very happy, that you enjoyed your stay here in Lucerne! For the next time you can inquire a room that is not next to elevator. Based on our availability we can change rooms. We are looking forward to welcome you again! Best regards Gina Zimmermann & Team Reception

AccorHotels certified review
Reginald A. D. Couples - 29/11/2017
« Standard. Had expected more. »

The room and the picture of the hotel room in accor’s website are totally different. Had slept before in Ibis Styles Jakarta and was amazed and did not amaze with Luzern’s.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. Thank you for taking the time to tell us about your experience at the ibis Styles Lucerne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Best regards Gina Zimmermann & Team Reception

AccorHotels certified review
Coral M. Solo - 27/11/2017
« Great Front Desk Staff Service!! »

You have very profesional staff, ladies in front desk provide me best personal and outstanding service....one of them speak Spanish and that’s make me feel at home. Thank you and see you soon! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We thank you for having taken the time to write to us following your stay at ibis Styles Lucerne. I'm happy to hear you enjoyed your stay with us and that our staff were great. It is my hope we can welcome you again in the future. Best regards Gina Zimmermann & Team Reception

AccorHotels certified review
K. W. Solo - 25/11/2017
« Convenient and comfortable »

Staying at Ibis Styles is like coming home. Comfortable well appointed rooms and friendly staff make it a pleasure to stay. The location is convenient and makes a great base for seeing the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katarina, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gina Zimmermann & Team Reception

AccorHotels certified review
Anonymous Couples - 20/11/2017
« Awesome »

Nice staff nice breakfast helpful gust service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Gina Zimmermann

AccorHotels certified review
Dr W. Solo - 19/11/2017
« Greatly improved hotel »

Third year in a row at this hotel. Wifi now works great. Good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at our ibis Styles Luzern City. First of all, we are happy that we could accomodate you the third time in our Hotel. Indeed we have changed our internet provider which allows a very easy login and fast internet experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Visitor Business - 11/11/2017
« Luzern Visit »

The hotel is well located and the staff was really very friendly. They gave us an excellent treatment. The food was also fine. The room I got, however, was in poor shape; it was clean but the illumination was far from adequate, particularly in the bathroom, and the heat/air conditioning was kind of in a comatose state.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. We hope you see you again in our hotel. Kind regards, Team Ibis Styles Lucerne

AccorHotels certified review
A V. P. S. T. Couples - 02/11/2017
« A nice hotel positioned in a grate spot »

We came for the marathon avant and stayed for 5 days. A very warm staff and good service, very efficient. We highly recommend it his particular hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Jason Friends - 01/11/2017
« Very good »

I love the location and breakfast. Will definitely book there again. The hotel was good value for money. The front desk staffs were very accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at our ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Haim Friends - 01/11/2017

Housekeeping should brief the staff to check the shampoo tubes everyday And congratulations to the kitchen staff for an efficient managing of the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Haim A big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in our hotel and a great privilege to gain your loyalty. Warm regards, Team Ibis Styles Lucerne

TripAdvisor review
Family - 01/11/2017
« Good Location but poor bed »

The location was good with proximity to public transport and Indian Restaurants. The sofa cum bed acted like spikes due to worn out springs. When we complained to front office, we were told that they donot have alternate bed. They changed our room the next day, on repeated complain. Also the soap dispensers were not refilled by house keeping staff. But we still enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gobinda2017 Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, Team Ibis Styles Lucerne City

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