Hotel - ibis Styles Luzern City
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Ibis Styles Hotel

ibis Styles Luzern City Hotel

Friedenstrasse 8 
6004  LUZERN
SWITZERLAND

775 reviews
TripAdvisor Rating Based on 775 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,220 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 775 reviews
AccorHotels certified review
Shrenik B. Couples - 12/08/2017
« Good »

Good experience. Hotel excellent. Location very good. Rooms comfortable except air-conditioning not working properly. Breakfast very disappointed. Being vegetarian hardly any choice. Keeping one spoon for meat and cheese is not respecting the vegetarians.

AccorHotels certified review
Alex Couples - 08/08/2017
« not worth the money paid for the hotel room - small, unclean room, poor breakfast »

The room was not ready until 16:30 the day of check in. Once we were told we could enter the room, we discovered the room was still not completely ready, the floors were wet and dirty.

AccorHotels certified review
Mmm Families - 05/08/2017
« Conveniently-located hotel with nice amenities »

We enjoyed staying at the ibis Styles Luzern City. The hotel was conveniently located within walking distance of all the major attractions of the city. The beds were comfortable and the bathroom was spacious, and it was very quiet at night. The breakfast had a great variety.

AccorHotels certified review
Anonymous Families - 31/07/2017
« comfortable stay close to the lake »

more comfort and style than in a standard Ibis Hotel, price only slightly higher. friendly personnel

AccorHotels certified review
Venkat P. Families - 28/07/2017
« Atrocious »

Smallest rooms, cramped bathrooms, no proper shampoo/conditioner, no gym, terrible breakfast with very few options and literally 0 tasty options, etc

AccorHotels certified review
M L. S. Couples - 28/07/2017
« Basic standard, good breakfast, and very pleasant staff. »

Corridors had bright colourful carpet but really could do with a good shampoo.

AccorHotels certified review
Kao Families - 26/07/2017
« Ok »

All was good except from: - parking (little surprised that hotel has NO parking options, AND not even an sgreement with close-by parging garage (city parking) that hotel guests dont need to pay full price) - breakfast (found it little canteen sporty style, not sure if worth 3-star hotel - the area and tables were dirty here and there, food quality was questionable e.g. got a butter which has wery strange colour when opened (took a picture of it)) - room bathroom - soap was missing

AccorHotels certified review
Shamin Families - 12/07/2017
« Good Hotel »

The location of the hotel was nice - very short bus ride from the train station. The bus stop was right down the street. The room was small but clean. The breakfast was good as well. The only con was that the beds were very uncomfortable and the air conditioning was very low.

AccorHotels certified review
Art G. Couples - 10/07/2017
« location is nice, hotel staff excellent. Rooms are bit outdated and need to refurbished. Photo on website is pretty old.  »

Overall say was good. There is an issue when taking a shower, it get's very hot then cold. It's fluctuating. My next door neighbor also confirmed this. This can be a hazard if it gets too hot.

TripAdvisor review
JordanSanAntonio_TX Solo travel - 06/07/2017
« Great location, clean/comfortable, industrial ambience »

The location here is very convenient, although there is no view of any kind to speak of. The waterfront including Chapel Beidgr is an easy walk. No on-site parking, and 24 hours costs 20 francs for the street nearby, paid to the hotel for a pass. By Lucerne standards, the price is quite reasonable, but 145 francs a night ain't cheap by any standard. The rooms will instantly remind most of a hospital room. I had to check my paperwork to make sure I hadn't been committed. No carpet, a small bed in the corner, white, blank walls, and minimal lighting make for a less-than-inspiring atmosphere. Still, it was immaculate and got the job done. Hard to feel a sense of value from 145 a night merely getting the job done, but again, Lucerne is a monumental ripoff, so that's an important point to keep in mind. Breakfast is sad, but free (as it should be for what you get). I would still stay her again since it's relatively affordable, but just don't expect much. Plan on crashing there at night and not much else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JordanSanAntonio_TX Thank you for taking the time to tell us about your experience at our ibis Styles Luzern City. I am sorry that our room design did not meet your expectations; please allow me to express my sincerest apologies. 50% of our hotel rooms are equipped with a carpet in the rooms, the other ones not yet. Please feel free to ask for a room with carpet the next time when you stay with us. We saw, that you was not sattisfied with our provided breakfast buffet, we would be happy, if you could tell us what you have missed or which expectations you had. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Roland Front Office Manager

AccorHotels certified review
Amarora Families - 04/07/2017
« Great team, great location, grossly inefficient management »

I think you were grossly understaffed to manage the traffic you were catering to. Breakfast though a decent spread was a horror the way it was being managed. With 2 poor folks trying to cater to over a 100 people, what else to expect. Food, crockery, cutlery all running out every few minutes and the same two people were expected to clean up, restock stuff..... really!! The overall Luzern experience came a cropper because of the 2 days we spent at the hotel, maybe we would've enjoyed the city better elsewhere. Outstanding and very helpful team members were the only reason why you feel neutral about the hotel.

AccorHotels certified review
Darius Families - 30/06/2017
« Mr. »

Good overall. However room was hot due to no Air condition. Third bed could be more comfortable.

AccorHotels certified review
Anonymous Couples - 29/06/2017
« Nice staff but breakfast a let down »

Staff very welcoming and helpful and great locale. Breakfast on the other hand left a lot to be desired in terms of choice and freshness! Bread and cereals were stale, poor choices for yoghurt or pastries. Given the temperatures in the city it would have been helpful to have a fridge in the rooms to keep bottled water cool. Also a kettle was supplied but no cups or tea/coffee?! Bizarre. We had to go down to the bar to order a tea or coffee then bring it up to the room

AccorHotels certified review
Vivek N. Families - 27/06/2017
« The perfect tourist accomodation. »

Front desk was quite cooperative with smile on the face. Good breakfast. Clean and neat room. Location is very convenient.

AccorHotels certified review
Catherine Families - 15/06/2017

Very convenient location

AccorHotels certified review
Arnaud L. Business - 14/06/2017
« manifique »

the hotel local is very nice, and the service are fervor

AccorHotels certified review
Casey C. Families - 10/06/2017
« Comfortable and great value for money! »

Comfortable stay and convenient hotel location. Great breakfast too.

AccorHotels certified review
Anonymous Couples - 09/06/2017

Only remark was that the scrabled egg was a bit tasteles and factory-made-like. Rest of the tay was great!

AccorHotels certified review
Alexandra A. Business - 06/06/2017
« Hotel very outdated and badly soundproofed »

The hotel is in dire need of refurbishment, the bedrooms and bathrooms are old, small and smell fusty. The walls are so thin that everything going on next door can be heard very clearly, as can the noise in the corridor. Breakfast was minimal with no pastries and defrosted unpleasant croissants. However the staff were welcoming and helpful.

AccorHotels certified review
Anca Business - 04/06/2017
« Excellent  »

Very amiably staff, very clean, good breakfast. I will come back and I will recommend everyone

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