Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

3.5/5 940 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,864 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 940 reviews
A. Families - 07/11/2018 AccorHotels certified review
« SERVICE TRAP DUE TO ROUTINE AND BOREDOM. »

Following is feedback to Hotel Management from a Hotel Owning perspective; it should also be noted that our stay at IBIS Styles in Luzern (and not a higher up Accor brand) was for the convenience of being at the centre of the Old Town which fits the interest of my family that were travelling with me at the time. Following is my experience: 1/ FO trapped in daily routines, likely severely lacking of job rotation and refreshment training but more clearly lacking leadership by the Manager in charge, judged from the way the FO Manager dealt with a "minor" problem brought to his attention by me upon noting the problem, which was responded with sheer denials and inappropriate defensiveness despite repeatedly told that no one is seeking for compensations and solely seeking clarity as to where the problem occurred and by whom, to ensure that if it's the hotel, other future guests need not confront the same travel inconvenience. His female assistant on that day even grossly lied in front of her Manager that she wasn't aware about the case as she wasn't at the FO at all that time, while in fact she was the FO staff who served my daughter and son-in-law on the matter on hand before I brought the problem to her attention and that of the FO Manager; she even pose an innocent face and attitude by posing totally irrelevant questions to me as to why it was my daughter and son-in-law to collect the said luggage, and not myself instead. While so and in fairness to others, I must state that Nick and Alisha from the Front Office (who weren't on duty on that day) showed acceptable levels of enthusiasm to serve as well as keenness to solve other minor issues that one would expect from Accor. 2/ Furthermore, Rooms Manager need to improve oversight over housekeeping, namely quality and consistency of room cleaning routines to maintain operating standards; furthermore consistency on replenishments of room amenities without awaiting for guest(s) to ask for them, either to compromise service quality for cost cutting purposes, or for worse reasons for internal audit to follow up; in either case from the perspective as a partner, isn't Accor's way of doing business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., again thank you for your feedback. As discussed in our Email I highly appreciate your feedback and we will immediately start with our actions. I.e Re-train the team on our Service Values, which I highly expect from them and of course our brand promise is. I will as well set up a meeting with the Cleaning Company to review your feedback and as well with the maintenance department. It was a great pleasure to welcome you and I am sure we will stay in contact and hope to welcome you again in Lucerne to show you how we improved and how important your feedback from you is. Sincerely, Florian Kretzschmar Direktor / General Manager

Marco C. R. Families - 07/11/2018 AccorHotels certified review
« Great staff, genuinely helpful! »

I was really great. You have great professionals providing great costumer services!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCO CRUZ R., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Family - 06/11/2018 TripAdvisor review
« Very basic hotel »

Excellent breakfast, especially the croissants Excellent service at the restaurant.Room acceptable (although small compared to others in the same floor), but the queen bed next to the wall was extremely uncomfortable.Size of the bathroom was good.Dirty carpet throughout the corridors

Mt Friends - 01/11/2018 AccorHotels certified review
« Fair service »

Check-in staff - male- stay in the office and we had to wait for the check-in service. Not really showing very welcome. Room facility and design are a bit old. Check-out need to call for the service as we left at 5:30 am

Joel Couples - 15/10/2018 AccorHotels certified review
« Nice Hotel Located Close to Business District »

Room was clean and comfortable. Breakfast was a big plus!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Kátia F. Couples - 15/10/2018 AccorHotels certified review
« Amazing room, great service »

The hotel is perfectly located close to the main tourist spots. The room was amazing, with a great balcony! The staff was very helpful. Loved our stay there and surely recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katia F., I'm happy to hear you enjoyed you stay with us in our beautiful city! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

John O. Couples - 11/10/2018 AccorHotels certified review
« Courteous staff, clean comfortable room, great breakfast »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O. We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Prince Q. Couples - 10/10/2018 AccorHotels certified review
« Over all satisfied »

It’s was great . Prompt service by the hotel staff . Great location . Staff Gregory has displayed great customer satisification for every interaction I had . I would only want an variety with regards to the breakfast with could be upgraded better . Overall the rest was fantastic .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J. We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Lovely R. Friends - 10/10/2018 AccorHotels certified review
« We are not satisfied Poor service »

When we checked in we saw that the tissue paper inside our toilet is not filled in so we call reception.. one male staff answered the call and we requested for tissue. He told us that the housekeeper already left and that we need to go down there to call for the housekeeper ( not so accommodating right??!).. 2nd day when we arrived from the tour, we couldn’t open our door using our card.. how come it happened like that?? So we need to go down just to ask them to reactivate it. Our feet were already sore and in pain. You should be very careful about our key card!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOVELY ARSITIO R., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Hashemi A. Solo - 09/10/2018 AccorHotels certified review
« A short stay at Ibis »

The Ibis Hotel is known to me and wherever I do travel, I have always looked out for their presence. Ibis Style Luzern meets the standards of Ibis as all that I do require is a clean room, good location and a reasonable spread for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HASHEMI A., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Rahul Families - 09/10/2018 AccorHotels certified review
« Nice hotel in the heart of city »

Room was nice and clean, Instead of 2 single beds it could have been a double bed No child bed for the infant was available

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAHUL N., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Rachel S. Business - 01/10/2018 AccorHotels certified review
« Hotel facilities are very bad, I think compare to previous experience from Accorhotels hotel »

Based of above, I will not stay again to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHEL S., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be so kind and let me know which Hotel facilities you are missed during your stay ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Anonymous Families - 30/09/2018 AccorHotels certified review
« the person of frontdesk is unkind and no smile »

the person of frontdesk is unkind and no smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONGHYUN J., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Janet B. Couples - 29/09/2018 AccorHotels certified review
« A good location and pleasant hotel. »

We were disappointed that the bathroom door was faulty requiring 2 hands to open or close. We didn’t report it during our stay because it clearly isn’t a ‘quick fix’ task, but it certainly requires attention. We were very happy with the extras provided : travel passes and free hot drinks during our stay. The staff were very helpful, too. We had booked the nearby Ibis but were switched which was a little disappointing, but no big deal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANET B., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Arvind K. B. Couples - 27/09/2018 AccorHotels certified review

Not good. The staff at the reception was not humble. He was rude.we have to wait for more than half hour to take tea bags from your lobby area. There was none. Not a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arvindkumar b., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Ish K. Couples - 26/09/2018 AccorHotels certified review
« Rooms are very small and no basic facilities are there like Microwave etc. »

That was my first visit to Europe and my also my first halt at Luzern, Ibis style hotel only. When I entered at 11:00 am at the Hotel. Staff told me that we have to wait till 1:00 PM as the room was not ready. we came after 13 hours of flight journey to ZURICH and then 1.5 hours extra to Zurich, after that, we don't know the exact location of the Hotel so we spend one and a half hour in searching the hotel. We were so much exhausted then only staff first collected city taxes from us and we were sitting on the hotel reception for one and a half hour. after that size of the rooms were very small and the timing of breakfast were very rigid. overall experience was very much dissatisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., I am sorry to hear that you were disappointed with your stay and especially with the size of the rooms. Unfortunately we cannot change this. Luckily there is so much to see and do in walking distance of the hotel, so you don't need to spend a lot of time in the room. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Sineesh Families - 25/09/2018 AccorHotels certified review
« Comfortable stay at ibis style Lucerne »

The room was good and comfortable. Breakfast was very repetitive that it made us feel bored by second day itself. Suggest they should have some alternate food not same repetitive as guest would be staying Amore than one day will find it repulsive otherwise it was a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolete Deutschmann Assistant to the General Manager

Anonymous Business - 24/09/2018 AccorHotels certified review
« the bedroom was strongly smelling cigar! »

The bedroom was smelling too much cigar and I wasn't able to change the room because was full occupied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Errico, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Subod K. G. Couples - 24/09/2018 AccorHotels certified review
« Good »

Ok so far so good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kumar, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Menha E. B. Solo - 23/09/2018 AccorHotels certified review
« Beautiful and comfortable »

It was a beautiful stay . This is my second stay at Ibis Stlyes Luzern. The people at the reception and the breakfast restaurant were really great. Thank you for providing the room with a safe. This was very important for me to keep my passport and cash . I really felt comfortable in the room. I wish i can get back to Switzerland every year. . And thank you for making the reservation so easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Menha, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We definitively hope to welcome you again next Year. Just drop us an Email and we will offer you a very good Price. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

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