ibis Styles Luzern City Hotel 3 stars

TripAdvisor rating 3.5/5 972 reviews
ibis Styles Luzern City
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Room 1

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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004
luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 1 queensize bed

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 1 kingsize bed

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard room with twin beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 2 single beds and Sofa

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240 m²

  • Maximum capacity: 240 people

Find out more
ibis Styles Luzern City Meeting Room

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,050 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

972 reviews

Nice hotel

Customer review rating 4.0/5

R Families - 14/04/2019 AccorHotels certified review

Good family room, Nice breakfast, walk distance to the centre, trein station, the lake

Uncomfortable, unclean but centrally located

Customer review rating 4.0/5

Jessica Couples - 13/04/2019 AccorHotels certified review

Our booking was for a queen size bed and we got a double. We were put next to the lift which was very noisy The shower couldn't hold the same temperature for more than 5 seconds The carpets were stained and looked dirty Centrally located, but so are many other hotels so I would not return

Good relations.

Customer review rating 4.0/5

Natalia Solo - 11/04/2019 AccorHotels certified review

Thanks All .

Dear Natalia, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Everything about this hotel met our expectations and was even better.

Customer review rating 4.0/5

Kls Couples - 11/04/2019 AccorHotels certified review

Everything was excellent. The front desk staff gave excellent service. The rooms are a good size and very comfortable and clean. The breakfast had a big enough choice for all of our family and was well set up. The location was perfect for touring the city. It's already our third visit and we will be back again.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Comfortable stay at the heart of everything

Customer review rating 4.0/5

Anonymous Friends - 10/04/2019 AccorHotels certified review

Clean and comfortable stay, great and friendly service, and satisfying breakfast

Dear JASMINE GEOK ENG A., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Room was dirty and in very poor condition.

Customer review rating 4.0/5

J. P. Couples - 07/04/2019 AccorHotels certified review

Room was in poor condition. Tile floors cracked and peeling everywhere, plaster around the window broken and paint peeling along with lots of visible dirt on the glass. Shower tile had lots of visible mold. Main light fixture on the ceiling had visible dust and cobwebs hanging from it. For some reason our room had an additional bed folded out from the sofa for 2 additional persons and when we folded it up so we could use it as a sofa, there was lots of dirt and dust under it that we cleaned ourselves. The sofa was also covered in very uncomfortable and cheap looking plastic. The decorative end tables were both also in poor condition with scratches and marks on them everywhere. Water temperature in the shower would not regulate properly and the water would go from cold to dangerously hot all by itself about every 30 seconds or so. I stay almost exclusively in Accor and Ibis hotels for years and this is the worst room I've stayed in. Very disappointed.

Dear JEREMY P., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Stunning Lucerne

Customer review rating 4.0/5

Enrico M. G. I. Couples - 04/04/2019 AccorHotels certified review

I very much appreciated the readiness of my room during my arrival, I felt respected and an important guest. The room as well surprised me and my wife in terms of neatness and the veranda is a big plus factor giving us a nice view. Another great thing about our stay is the free public transportation tickets given to us during check-in. Csilla one of the staff was very quick to help us get through on how to use with ease the map of Lucerne with regards to the transportation services. The hotel location is also terrific as we adjusted without much efforts to roam around the city and visit key tourist spots. I can say that our trip to Lucerne is one of our unforgettable vacations. We are planning to go back with the entire family and stay at Ibis Styles again.

Dear ENRICO I. G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Great location, close to everything.

Customer review rating 4.0/5

Tony H. Couples - 04/04/2019 AccorHotels certified review

Good staff, clean room with a balcony . Close to everything.

Dear Tony H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Good

Customer review rating 4.0/5

Anonymous Couples - 04/04/2019 AccorHotels certified review

The stay fulfilled our needs.

Dear ELYSE B., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Disappointed

Customer review rating 4.0/5

Joo T. L. Couples - 03/04/2019 AccorHotels certified review

The room is smelly and when I feedback to front desk the staff is not even bother to check at my room and straight away told me he cannot do anything. We keep the window open throughout but still no use we have been staying in other ibis hotel and even other hotels in Switzerland all the hotels are okay doesn't smell. To be fair the young lady who check us in are the only one who is very courteous and helpful.

Dear Mr. L. , Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Ok stay

Customer review rating 4.0/5

Adina Business - 23/03/2019 AccorHotels certified review

Rooms look too used, breakfast ok, comfortable bed.

Dear ADINA M., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Great stay with family in family room, good hospitality.

Customer review rating 4.0/5

Prantik S. Families - 23/03/2019 AccorHotels certified review

Good cosy clean family room, good breakfast, fantastic location.

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Nice and clean room, nice hotel staff

Customer review rating 4.0/5

Marius N. Couples - 17/03/2019 AccorHotels certified review

Good breakfast with multiple choices, the room has a nice terrace where you can enjoy your coffee, it was clean and better i was expecting from the site pictures.

Dear Mr Marius, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar General Manager

Good location but old worn-out decor and furniture

Customer review rating 4.0/5

Varun Couples - 11/03/2019 AccorHotels certified review

The hotel location is good. The staff was really helpful. The service was great as well. However, we felt the hotel decor and furniture in the room itself was quite old and worn out. i.e. The wallpaper was a bit nicked and paint was damaged or inconsistent at a few places. The cleaning staff itself was quite good and thorough .

Dear VARUN B., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

very nice stay

Customer review rating 4.0/5

Robert Couples - 06/03/2019 AccorHotels certified review

Nice room , friendly reception.

Dear ROBERT C., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

okay...not very good

Customer review rating 4.0/5

Ajit R. Business - 28/02/2019 AccorHotels certified review

compared to what you charge , hospitality is okay . the staff , esp the cleaning lady directly enters your room without even knocking the door . i warned the cleaning lady two times. its not safe . I gave this feedback to reception and asked for feedback form as well . reply was not good . the cleaning/ houseleeping staff did not refill my tea bags/sugar despite of request . i was there for three nights. i stay at various ibis hotels across europe but never came across this situation .pathetic is also a better word. location and breakfast are superb

Dear AJIT R., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager
Customer review rating 4.0/5

Anonymous Business - 08/02/2019 AccorHotels certified review

Helpful staff. Bathroom not 100% clean. No electric sockets near desk.

Dear Mr W., Thank you for taking the time to share your feedback. It is a pleasure to know that you enjoyed your stay with us and were also satisfied with the service of our friendly staff! I apologize for the not carefully cleaned room. This does not correspond to the service we would like to offer. I have shared your feedback with our housekeeping manager to prevent future occurrence. We hope you will visit us again soon. Yours sincerely Nicolette Deutschmann Assistant to the General Manager

Good, but not clean enough

Customer review rating 4.0/5

Margarita Families - 07/02/2019 AccorHotels certified review

Hotel is very stylish and employees very welcoming, polite and guest orientated. But i have few remarks about cleanness: 1. On the door to toilet a huge old smashed roach was waiting for me;(i have picture if needed); 2. I found few curly black hairs on one of the pillows, and they are mot mine. Believe me. Breakfast is very very good!!!

Dear MARGARITA E., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that the room was not clean, and i already took all the necessary steps to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Great

Customer review rating 4.0/5

Junior Couples - 06/02/2019 AccorHotels certified review

I enjoy stay in ibis

Dear JOSE D., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

great low cost hotel in Lucerne

Customer review rating 4.0/5

Scott M. Couples - 31/01/2019 AccorHotels certified review

The hotel is in a great position only 8 minute walk from the main train station. Nice warm rooms and great bathrooms. The breakfast is nice with great choice of pastries etc. I would syay here again

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager
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