Hotel - ibis Styles Luzern City
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Ibis Styles Hotel

ibis Styles Luzern City Hotel

Friedenstrasse 8 
6004  LUZERN
SWITZERLAND

795 reviews
TripAdvisor Rating Based on 795 reviews
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From 155.00 CHF Non member rate
From 147.25 CHF Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,299 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 795 reviews
AccorHotels certified review
Reception S. W. T. G. H. T. C. A. Couples - 15/09/2017

Reception staff on d day of my arrival was extremely helpful ...amenities r good...overall experience is good...keep up the same...

AccorHotels certified review
Paul C. Business - 15/09/2017
« The hotel was perfectly adequate apart from the breakfast. »

Found the staff to be friendly, courteous and welcoming. Breakfast was disappointing. The room was too warm and noisy. The selection was very limited and basic.

AccorHotels certified review
Francesco Couples - 12/09/2017
« quite good,nice room,nice bed. »

poor breakfast,came down at 9.15,verry little hot food left.

AccorHotels certified review
Sai Families - 09/09/2017
« Mr »

Pleasant Stay.

AccorHotels certified review
Parvez Families - 09/09/2017
« Was a very normal experience »

Was like just booked a room . Even for water have to get down to take it. No toothpaste was provided even though it was booked for 3 nights. Bathroom was leaking whenever it was used. Also breakfast was same all 3 days atleast little bit of change of expected but it followed same all day . If it is same all month or year that can be mentioned directly on website to so that would know before hand. And now most important even after 48 hrs of check out still not recieved the reserved amount back in account , which was deducted on date of check in. Waiting to get that back soon. Thanks Parvez

AccorHotels certified review
Michael A. J. G. Friends - 08/09/2017
« Average as bed was too hard, non existent suitable cover and poor room service. »

As above. Breakfast and check in personnel good

AccorHotels certified review
Eric D. Families - 07/09/2017

Great location. Clean and good sized room for 2 adults and young children. Hallway smelled like paint. Breakfast was average.

AccorHotels certified review
Victoria L. Families - 06/09/2017
« Victoria L. »

Great service, friendly staff and beautiful hotel!

AccorHotels certified review
Viral Couples - 04/09/2017
« Great staff, tidy room, good breakfast and closer to station »

Staff was extremely helpful providing useful information. Room was nice and tidy and surprisingly had a bottle of mineral water. Breakfast was great with lots of choices and best of all the location was great being close the station.

AccorHotels certified review
Daniel Families - 04/09/2017
« Great location and price (for Switzerland) »

Hotel was in a very central location. Staff were very accommodating and breakfast which was inclusive was very handy considering the prices in Switzerland!

AccorHotels certified review
Jennifer H. Families - 04/09/2017
« A great stay »

The hotel is very conveniently located. Services and accommodation are fine.

AccorHotels certified review
Annie Couples - 04/09/2017
« Average room »

The hotel has a good location, walking distance to most attractions & the staff were very helpful. However the standard of rooms let this Hotel down. Lino on the floors make you feel like your in youth hostel! There are kettles in the room which is great but no cups, tea or coffee! You had to go downstairs to get those! Our room was very noisy which made sleeping difficult & it was very hot, even with a window open & a/c on. However breakfast was quite good & plenty of choice.

AccorHotels certified review
Mackopolis Couples - 03/09/2017
« Lovely hotel in a beautiful city »

We arrived quite soon after the earliest check in time and the gentleman on reception said that if we were happy to wait about 30 minutes, he would arrange for us to have a larger room on the top floor with a balcony rather than a standard room. We were happy to do this and he showed us where we could sit and help ourselves to a cup of coffee. The room was lovely and clean and well equipped - exactly what we have come to expect from the Accor Ibis range. The bed was comfortable and there were plenty of extra pillows and sheets in the room. It was nice to be able to sit out on the balcony at night and relax. Breakfast is included in the Styles range and was available from 6.30 to 11 am (10.30 on a weekday, I think) and coffee, tea and water is available all day in the reception area. We were given a booklet about the city, which was very useful, and a travel pass for free transport within the city. The hotel is very near the Lion Monument, Gletscher Garten, Alpine Museum and the Bourbaki Panorama, 5 minutes walk from the KapelBrucke and lake and 10 minutes from the train station and boat landings. We had drinks in the bar one night. They were offering snacks and pizza and, although we did not have these, others did and they looked nice. All of the staff spoke excellent English and were keen to help us. We know that we paid a premium for staying in Lucerne but the Ibis Styles was more than competitive pricewise with similar calibre hotels. Lucerne is a beautiful city. We had two full days to explore and didn't scratch the surface. We will be back.

AccorHotels certified review
G.das Families - 02/09/2017
« Not everything is perfect »

Location is good - close to lake, town center, railway station, shops and restaurants, bus stop. The staff members in reception and breakfast room are very nice and helpful. The breakfast better than other Ibis hotels I lived in the past. There is a coffee machine in the lobby. The room was clean, but the carpet was very shabby. The carpet in the hallways weren't clean either. Housekeeping standard isn't great - one of the bed sheets wasn't clean. The sofa bed wasn't comfortable.

TripAdvisor review
Family - 02/09/2017
« Good hotel »

Good hotel, easy location, clean, excellent bed, good shower, has hair dryer, have a nice breakfast, public transport nearby, next to the lion's historic monument. You should take bus number 1 from train station to hotel or from hotel to train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear juteles79, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Hotel Ibis Styles Lucerne City Best regards, Maria and the team Ibis Styles Lucerne City

TripAdvisor review
Family - 02/09/2017
« Every thing isn't perfect »

Location is excellent - close to the lake, walk-able to town center in 10 minutes. There is a bus stop in 150 meters from the hotel and it takes just 3 minutes to town center. Maximum waiting for next bus is 5 minutes as there are 4 different bus numbers running between this stop and the town center. Lot of shops and restaurants near by. The breakfast is good compared to other Ibis hotels I lived in the past. You get tea and coffee in the lobby 24 hours. The staff in the reception and breakfast room are very courteous and helpful, they will help you on every matter, be it - planning your tour to an attraction or calling taxi or anything you need during day or night. I read a lot of positive reviews about room decor and recent renovation, but I am disappointed by the condition of the room. It was clean, but the carpets in the room and lobby are very shabby with lot of marks. The sofa-bed was very uncomfortable. The bed-sheet in one of the single beds wasn't clean enough - I had to call someone to change it in late night. The bathroom was nice. The shampoo tube was empty after the first of stay, but no one refilled it. Housekeeping standard isn't great. Overall good experience - thanks to their staff members.

TripAdvisor review
leog336 Solo travel - 02/09/2017
« Conenient and cozy »

Located a short bus ride from the train station. Take the #1 toward Maihof and get off at the Lowenplatz. The Ibis Styles is a block away. A coupe other buses go right by there too. A nice location, with plenty to do within walking distance, including a grocery store across the street, and the beginning of a main shopping district. The famous Lion Monument is a three minute walk from the hotel and is very impressive. The facilities at the hotel are basic. I had a single room which was small but perfectly suitable for a short stay. Plenty of water pressure in the shower, but note the sink is in the main room by the bed, not in the bathroom. This was a bit odd, but not a real problem. A combination hair, face and body wash is provided, so you may want your own soap and hair products. I always travel with my own because I'm never sure what the hotel will provide. A bottle of water was provided on the first night only, but water, coffee and tea are available all day long in the lobby. The bed was too soft for my tastes but didn't cause a problem during the two night stay. The breakfast was adequate and filing, typical things like scrambled eggs and sausage (so-so), mixed fruit bowl, cereal, croissants (so-so, prepackaged, not fresh), a large bowl of yogurt to dip into (not my thing, I prefer individual cups), and pretty good orange juice and coffee. The coffee machine has a few options on what it will dispense. All in all, the breakfast was a good start to the day, of at least average quality, in a good sized breakfast room. The lifts are small, enough for two people with luggage at the most. The room and overall hotel were very clean, and an ironing room was provided. I did not inquire about laundry services. Most importantly, the room had air conditioning, which was a great relief, as I was there in late August and the days were hot. It was great to have the hotel nearby to return to for some rest and cooling off during the day. Overall this is a good hotel for a short stay to do some shopping or exploring of Lucerne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leo336, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely, Team Ibis Styles Lucerne City

AccorHotels certified review
Maurizio Couples - 01/09/2017
« staying at ibis Styles Luzern City »

After a 4 day stay at ibis Friedrichshafen Airport Messe, a 7 day stay at ibis Geneve Centre Nations, a 1 day stay at ibis Sion-Est, we had a 1 day stay at ibis Styles Luzern City. The location of the hotel near the city center is very good, the rooms are nice and slightly larger than in standard ibis hotels. Compared to the ibis hotels mentioned above we noticed that our room unfortunately smelled somewhat of cigarillo smoke. We were also quite surprised about the costs (50 CHF !) of having 2 dogs in our room, compared to the costs in the other ibis hotels. Interestingly, for the ibis Styles Luzern city the cost for animals in the hotel room are not stated on the Accor website, but for all other ibis hotels we visited it is clearly stated, although it is not clear if the price (between 8 Euro and 25 CHF) is per animal (in our case two dogs), or a overall price. We had two dogs with us, some hotels calculated per dog, i.e. in our case twice the price stated :( , some a general price i.e. in our case the single price stated :) . In any case 50 CHF for two dogs, compared to the price of the room for two persons, is really not negligible, or put in another way slightly exaggerated. Nevertheless, we had a wonderful time visiting Luzern, the city and the location of the ibis Styles Luzern City mostly compensated for the negative surprise regarding smoke smell and costs for the two dogs.

AccorHotels certified review
P L. Families - 01/09/2017
« Good location - spacious room »

My stay was fine - hotel location is good, the room was spacious, everything worked as expected. Breakfast service was a bit messy (too many people and no staff around to help)

AccorHotels certified review
Leo Solo - 01/09/2017
« Clean and comfortable »

I thought the mattress was too soft, but only stayed two nights, so it wasn't a big deal. The breakfast was suitable for the price of the room. Location is very good. Staff is friendly and helpful.

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