ibis Styles Luzern City Hotel 3 stars

TripAdvisor rating 3.5/5 1,007 reviews
ibis Styles Luzern City
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004
luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Wireless internet in your room

Standard room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 4
  • Wireless internet in your room

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 240 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,193 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,007 reviews

excellent staff and good location

Customer review rating 4.0/5

Ian G. Families - 19/08/2019 AccorHotels review

this was the complete opposite experience to the Accor Zurich airport hotel. Friendly professional staff looking to ensure the customer has the best experience. clean rooms and great breakfast. Well done. Perhaps Accor should send staff here to see how a hotel should be run / managed.

Dear Ian G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Good location but the room was dated

Customer review rating 4.0/5

Kl Couples - 18/08/2019 AccorHotels review

Your staff provided excellent customer services, but the room was dated and I found the needs of separating the bathroom and toilet is not the way should be as the room is small.

Dear Lok Yan L., Thank you for taking the time to tell us about your experience at the hotel Ibis Styles Luzern. I’m sorry to hear that your stay was a little below your expectation especially the room. I understand your concern and we already plan to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards. Nicolette Deutschmann Assistant to the General Manager

Excellent.

Customer review rating 4.0/5

Patrick W. Friends - 13/08/2019 AccorHotels review

Short check-in time, clean & spacious room. All great!

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Basic accommodation

Customer review rating 4.0/5

Marina Business - 13/08/2019 AccorHotels review

Stayed here 4 nights. Wouldn't recommend. Rooms are tiny and dark, with a shower room separate from a sink (which is in the room). Bed was comfortable enough but no night light or plugs close to it. Complimentary water was not replenished and glasses that were used were not replaced over 4 days! Tea bag provided but not sure how you make tea without a kettle! Floor was not even carpet in the room but rather some sort of plastic laminate flooring. Overall, I wouldn't recommend this unless management do an overhaul of the rooms and service.

Dear Marina W., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Hostel rather than hotel

Customer review rating 4.0/5

Gary C. Couples - 12/08/2019 AccorHotels review

Convenient location,but hotel facility belong to hostel in terms of bed, toiletries and room renovation.

Dear Kiet Houng C., Thank you for taking the time to tell us about your experience at the hotel Ibis Styles Luzern. I’m sorry to hearn that your stay was a little below your expectation especially the rooms. I understand your concern and we already plan to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards Nicolette Deutschmann Assistant to the General Manager

Great location to explore the city

Customer review rating 4.0/5

N. Families - 07/08/2019 AccorHotels review

Friendly staff. Breakfast good and replenished often. Breakfast area kept clean. Room worked well for our family with pull out couch. Some large permanent carpet stains in our room (207) but overall cleaning done daily was very clean.

Dear Mrs N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann Assistant to the General Manager

Excellent Stay, with Great Vegetarian Breakfast

TripAdvisor rating 3.5/5

deeptimangtani Family - 05/08/2019 TripAdvisor review

We requested for a nice room, and got the best one with balcony on the top floor, thanks to Vanessa from the Front Office and the Housekeeping team who quickly arranged it for us. Beds were extremely comfortable and rooms perfectly cleaned. The best thing was the breakfast which served vegetarian food separately with a lot of veg options. Great location as well, 10 to 12 minutes walk from the Luzern station Excellent value for money compared to other nearby hotels in Luzern, where stayed before. We will surely stay again !!

Dear deeptimangtani Thank you for your 5 star review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and the provided room meet up your expectations. Thank you very much too for your Feedback to our breakfast buffet, we are happy, that you have enjoyed it. We look forward to welcoming you back when next visiting Luzern with sunny regards! Christian Roland Front Office Manager

Roughly renovated hotel

Customer review rating 4.0/5

Kelvin C. Couples - 26/07/2019 AccorHotels review

Roughly renovated hotel, the bed is too soft which is not comfortable. The room is a bit small and very obviously not ibis style renovation.

Dear Kelvin C., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry to hear that you were disappointed with your stay and especially with our beds and the condition of the rooms. I understand your concern and we already plan to refurbish our rooms for more convenience. As a compensation of the whole inconveniences, I would like to register on your account 2000 Points. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Sincerely, S. Samil Benli - General Manager

Dirty, tiny and expensive

Customer review rating 4.0/5

Anonymous Families - 26/07/2019 AccorHotels review

Mildew in the bathroom, 3 beds crammed in the same tiny room and poor sound isolation. Never again

Dear Mr. H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept my sincerest apologies as we could't cover your expectations. I can understand that the room was small for 3 person, but there was no family rooms available on that date so we couldn't offer you a bigger one. I contacted you already by E-Mail and I hope you will be happy with my offered compensation. We hope to welcome you very soon again and provide you a better stay than this one. Sincerely, S. Samil Benli - General Manager

it was ok

Customer review rating 4.0/5

Anonymous Families - 26/07/2019 AccorHotels review

The room had a smell that wouldn't go away. The bathroom handwash was not refilled in the 4 days that we stayed there. The tissues were not refilled and when we asked we were told that they don't even know where the tissues are kept. No fridge in the room.

Dear Nadia, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore 1000 Points have been credited to your Le Club account. I would be very happy if you accept this compensation.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Luzern visit

Customer review rating 4.0/5

Jon Couples - 26/07/2019 AccorHotels review

Adequate. Shower had black mildew in grout.

Dear Mr. A., Thank you for taking the time to share your feedback which is very valuable for us. Please note, that we are currently working on the points you've mentioned and will do our best to solve them. We hope to welcome you back to our hotel very soon! Sincerely, S. Samil Benli - General Manager

Close to lake and main attractions.

Customer review rating 4.0/5

Lily L. Couples - 24/07/2019 AccorHotels review

Convenient location, good value.

Dear Lily L., It's so nice to see your very positive review to our hotel. We all thank you very much for sharing this with us and look forward to see you very soon again. Sincerely, S. Samil Benli - General Manager

We loved our stay here!

Customer review rating 4.0/5

Kim Couples - 22/07/2019 AccorHotels review

My husband and I stayed here for two nights and were very impressed with this hotel. The staff was so friendly, and they went out of their way to help us with any questions we had about the splendid town of Luzern. The rooms were much larger than most European hotels, and our package came with breakfast, which was delicious! The hotel is in a perfect locations. It is within walking distance of anything you would want to do in the ‘Old Town’ area of Luzern. We would definitely stay here again.

Dear Kim, , Thank you very much for your perfect rating as well as for your lovely comments to our hotel & staff. It's so nice to see that had a wonderful stay and will come back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Decent hotel in the center of Luzern.

Customer review rating 4.0/5

Olivier Families - 22/07/2019 AccorHotels review

Nice, clean family room, friendly staff. Street parking nearby. Walking distance from the lake and the center of town.

Dear Olivier, With pleasure we've seen your very positive comments to your recent stay in our hotel. We all thank you very much and hope to welcome you very soon again with your family. Sincerely, S. Samil Benli - General Manager

Disappointing

Customer review rating 4.0/5

D S. Couples - 22/07/2019 AccorHotels review

Badly in need of refurbishment. Very tatty room, the bathroom was dated and the shower was mouldy. No air conditioning, just a fan. The bar was closed until 6pm, and then you had to get staff to unlock the door to get in, even on a Saturday night which was most unwelcoming. Very basic, the worst Ibis/Ibis Styles we've ever stayed in at the highest price. However, breakfast was much better than expected. Good location, and a free motorcycle parking right outside.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry to hear that you were disappointed with your stay and especially with the condition of the rooms. I understand your concern and we already plan to refurbish our rooms for more convenience. As a compensation of the whole inconveniences, I would like to register on your account 2000 Points. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Sincerely, S. Samil Benli - General Manager

The room was very different.

Customer review rating 4.0/5

Donghwan Families - 18/07/2019 AccorHotels review

15, 17 I had a two-night stay. On the 15th, there was no refrigerator in the 4th floor family room, and the room was old. On the 17th, there was a refrigerator on the sixth floor and a terrace. I paid the same money, but I am dissatisfied with why the room conditions are so different.

Dear Donghwan L., Thank you for sharing your experience with us concerning your stay at the ibis Styles Luzern City. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can completely understand the point of view as all the rooms in our hotel are different. We are currently working on a renovation of our rooms to make your hopefully future stay more comfortable. Please accept my apologies once more it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

mr

Customer review rating 4.0/5

Gordon W. Couples - 16/07/2019 AccorHotels review

Was comfortable with everything we needed. Good breakfast. Good location with train station and buses nearby.

Dear mr, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We hope to see you very soon again in our hotel! Best Regards, S. Samil Benli - General Manager

LeClub Gold

Customer review rating 4.0/5

M. Couples - 13/07/2019 AccorHotels review

I had nothing special for being a Gold member. Not even a mere Welcome Drink, on top of it the receptionist made me pay for 2 breakfasts when I said I was leaving at 5am and would not have time to enjoy it. I’m really frustrated with this stay, I would like to apply for a refund of the 2 breakfasts, how do I proceed?

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It's of course not acceptable, that you didn't receive your welcome drink or got any special treatment from our staff. I will contact you directly to by E-Mail to give you more details about a compensation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Fabulous Luzern !

Customer review rating 4.0/5

Nigel M. Friends - 10/07/2019 AccorHotels review

Usual high standard from a quality brand. No private parking for our motorcycles but other than that it was a delight and a pleasure with helpful friendly staff and a perfect twin room

Dear IAN NIGEL M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. We are happy to hear that you enjoyed your overall stay with us and hope to welcome you very soon again. . Sincerely, S. Samil Benli - General Manager

Central location

TripAdvisor rating 3.5/5

vanhelZ1ng Friends getaway - 10/07/2019 TripAdvisor review

Lovely hotel in the centre of the city. Helpful staff, perfect clean rooms with comfy beds and a quality breakfast. On street parking for our motorcycles. Easy check in and out. Very handy for walking straight into Lucerne too.

Dear vanhelZ1ng, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in luzern