Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

3.5/5 954 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,945 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 954 reviews
Putri P. Families - 13/01/2019 AccorHotels certified review
« Very nice hotel in the city centre. »

The family room is spacious, clean, quite, great location, walking distance to city center, close to train station, bus, shops and top attractions. Love it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUTRI S., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Hoang Families - 08/01/2019 AccorHotels certified review
« Welcoming and helpful staffs »

Welcoming and helpful staffs. Rooms basic but clean and you get what you pay for. Free coffee is a plus Breakfast was good and i noticed the staff in the kitchen went about her work with a ready smile for guests. I would recommend or come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear HOANG T., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Lucian Families - 08/01/2019 AccorHotels certified review
« Good »

Good Location and Nice services

Our hotel has responded to the review
Our hotel has responded to the review

Dear TO H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Liong C. Families - 07/01/2019 AccorHotels certified review
« Spacious, good breakfast but poorly lit and uncomfortable sofa bed »

Room was spacious, well heated but very dim due to poor lighting. We were in a queen bed and a sofa bed. The sofa bed is too uncomfortable. There were bottled water and kettle but no tea/coffee. Breakfast was good though. We were able to store our luggage hours before check in time so that was a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann Assistant to the General Manager

Z. Couples - 31/12/2018 AccorHotels certified review

Super!

Zoooe Families - 27/12/2018 AccorHotels certified review
« Not Very clean »

A little bit dirty, facilities are too old. The room is quite big, while just one chair on the room, not enough for two ppl. We have to sit on the bed instead. They don’t have a full time room cleaner. I like the breakfast, a lot of choices. And so delicious!

Anonymous Families - 24/12/2018 AccorHotels certified review
« Probably the worst hotel in Switzerland »

Based on photos, booked a nice room with carpeted floor. Upon arrival, was given a room without carpets. Cold hard floor in 2 degrees temperature was not the room I had booked. When questioned, reception refused to apologise or admit their mistake. Eventually upgraded to another room with carpet, but lighting was very poor. Also, they provide very cheap shower gel. Unpleasant fragrance.

T. Families - 17/12/2018 AccorHotels certified review
« Perfect location »

Freshest breakfast servings. Great staff. First class amenities. Bed just a little hard for us. Overall a 9.8 out of 10.

Rania A. Business - 03/12/2018 AccorHotels certified review
« Good »

Short stay, cosy room

Andrew F. Families - 30/11/2018 AccorHotels certified review
« pleasant »

No Issues except when we came down to breakfast ithere were many empty plate with no food. it was reasonably quickly refilled

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW f., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Jeffrey B. Couples - 29/11/2018 AccorHotels certified review
« quality cost ratio in line with expectations »

Hotel in a good position for visiting town center -room was very clean, comfortable and spacious. The unreasonable cost of parking outside the hotel is not the fault of Ibis. The check-in staff were very welcoming and efficient. Good choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey B., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Fabian F. Families - 28/11/2018 AccorHotels certified review
« Good »

The service was great, the room big, the breakfast not good at all. Overall good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I'm sorry to read our breakfastbuffet didn't meet up to your expectations. We try to put together an all you can eat buffet which offers a wide variety of hot and cold items, including typical Swiss breads and spreads. We will look into our buffet and see if we can make any improvements. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann Assistant to the General Manager

Monpi Couples - 28/11/2018 AccorHotels certified review
« Super vacation time »

The team is very nice and always available for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIERRE M., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Couples - 21/11/2018 TripAdvisor review
« Standard clean room and friendly staff »

This hotel is a standard Ibis hotel with clean room and friendly staff. Breakfast was also standard, niothing out of the ordinary. If you are looking for a standard room, then this hotel fits the bill. There is nothing luxurious here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S, Thank you for taking the time to share your rating with us. We hope to welcome you back to our ibis Styles Lucerne City very soon! Sincerely, Christian Roland Front Office Manager

Nitin K. Families - 20/11/2018 AccorHotels certified review
« we loved our stay »

Staff was good. Even though the housekeeping was closed the staff at the reception helped us with the extra bed needed. Breakfast was good. Overall a satisfying experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitin KarjatkarNITIN, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

R. V. Couples - 19/11/2018 AccorHotels certified review
« Good one, friendly staff, more than reasonable facilities, good location but expensive hotel »

It was good. Except for the tariff, which we found was on higher side, we were satisfied with our stay in your hotel. Good location, the desk persons were more than happy to share necessary information, a tea/coffee vending machine at the reception, close to Indian restaurant and the main railway station easily accessible by bus and even by walk (10 to 15 minutes, if you are not carrying any luggage). Close to lake and hence can walk down to the lake at any time of the day. Lion monument is close by. Breakfast was having good spread but not so good for vegetarians and Indians, who like to have some hot stuff in the morning. It was cheaper thru travel agent but when it extended my visit by 2 more days thru the Accorhotels site, it was substantially higher.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Luca Business - 17/11/2018 AccorHotels certified review
« The Hotel exceeded my expectations »

I spent one week in Luzern, for business reasons, the hotel is well positioned in the center but still in a quiet place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Stephen B. Friends - 15/11/2018 AccorHotels certified review
« An excellent and comfortable stay at Ibis Styles Luzern. »

The hotel is very conveniently located in the city center and is walking distance to the main train station and other places of tourist attraction. The rooms are bright, very refreshing and comfortable. The staff at the front desk are very helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN B., Dear Stephen B., We very much appreciate your comments regarding your stay at ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Friends getaway - 15/11/2018 TripAdvisor review
« A very comfortable stay at the Ibis Styles hotel at Luzern »

A very conveniently located hotel close to the train station, walking distance to most of the city center attractions, The room decor is very nice and vibrant, great staff at the front desk. Comfortable rooms good choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann

A. Families - 07/11/2018 AccorHotels certified review
« SERVICE TRAP DUE TO ROUTINE AND BOREDOM. »

Following is feedback to Hotel Management from a Hotel Owning perspective; it should also be noted that our stay at IBIS Styles in Luzern (and not a higher up Accor brand) was for the convenience of being at the centre of the Old Town which fits the interest of my family that were travelling with me at the time. Following is my experience: 1/ FO trapped in daily routines, likely severely lacking of job rotation and refreshment training but more clearly lacking leadership by the Manager in charge, judged from the way the FO Manager dealt with a "minor" problem brought to his attention by me upon noting the problem, which was responded with sheer denials and inappropriate defensiveness despite repeatedly told that no one is seeking for compensations and solely seeking clarity as to where the problem occurred and by whom, to ensure that if it's the hotel, other future guests need not confront the same travel inconvenience. His female assistant on that day even grossly lied in front of her Manager that she wasn't aware about the case as she wasn't at the FO at all that time, while in fact she was the FO staff who served my daughter and son-in-law on the matter on hand before I brought the problem to her attention and that of the FO Manager; she even pose an innocent face and attitude by posing totally irrelevant questions to me as to why it was my daughter and son-in-law to collect the said luggage, and not myself instead. While so and in fairness to others, I must state that Nick and Alisha from the Front Office (who weren't on duty on that day) showed acceptable levels of enthusiasm to serve as well as keenness to solve other minor issues that one would expect from Accor. 2/ Furthermore, Rooms Manager need to improve oversight over housekeeping, namely quality and consistency of room cleaning routines to maintain operating standards; furthermore consistency on replenishments of room amenities without awaiting for guest(s) to ask for them, either to compromise service quality for cost cutting purposes, or for worse reasons for internal audit to follow up; in either case from the perspective as a partner, isn't Accor's way of doing business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., again thank you for your feedback. As discussed in our Email I highly appreciate your feedback and we will immediately start with our actions. I.e Re-train the team on our Service Values, which I highly expect from them and of course our brand promise is. I will as well set up a meeting with the Cleaning Company to review your feedback and as well with the maintenance department. It was a great pleasure to welcome you and I am sure we will stay in contact and hope to welcome you again in Lucerne to show you how we improved and how important your feedback from you is. Sincerely, Florian Kretzschmar Direktor / General Manager

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