ibis Styles Luzern City Hotel 3 stars

TripAdvisor rating 3.5/5 977 reviews
ibis Styles Luzern City
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Room 1

Number of guests
Children's age
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004
luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 1 queensize bed

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 1 kingsize bed

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard room with twin beds

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 2 single beds and Sofa

  • Max. number of persons: x4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240 m²

  • Maximum capacity: 240 people

Find out more
ibis Styles Luzern City Meeting Room

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,087 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

977 reviews

Great value and good location

Customer review rating 4.0/5

Matthew N. Couples - 12/05/2019 AccorHotels certified review

I chose this hotel because of the location and value. I was pleasantly surprised when I arrived and learned bus transportation was included. The staff were very helpful and friendly. The room was sufficient. Our only complain is the pillows. They were heavily used and didn’t have much life left in them.

Dear N., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. I am very happy to see that you were satisfied with our perfect location as well as with the assistance of our hotel staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Compact No Frills Hotel in the vicinity of Train Station

Customer review rating 4.0/5

Ravi Families - 11/05/2019 AccorHotels certified review

Very Good

Dear Mr G. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Overrated as an Ibis Styles hotel

Customer review rating 4.0/5

Robert B. Couples - 06/05/2019 AccorHotels certified review

Poorly designed room, one side of bed against a wall, shower that flooded the floor, air con that didn’t work, room very hot so had to have window open all night and a poor breakfast experience. Hot food not even lukewarm and breads that were stale.

Dear Mr. B., We thank you very much for taking the time to tell us about your experience at the ibis Styles Luzern City. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be sure that we will work harder and take whole the necessary action to gain your trust again. We kindly ask once more to accept our apologies and hope to welcome you at the nearest future in our hotel. Sincerely, S. Samil Benli - General Manager
Customer review rating 4.0/5

L W. L. Couples - 05/05/2019 AccorHotels certified review

The front desk were excellent , rooms are dated comparted to some but overall didnt lack anything so woukd use the hotel again .

Bad bed

Customer review rating 4.0/5

Kjell M. Families - 04/05/2019 AccorHotels certified review

Check in was ok. hotel generel clean and the staff nice. The problem we have was the bed. It was special our daughter bed as she felt the spring in the bed and sleep very bad. She is a skinny girl. The other thing that was disapionted was the refilling of the brekafast. First day we eat late around 0930 and no more bacon. accetable . Second day we eat 0830 and again no refil. I ask and I received bacon but it should not only be for one person. Strange as we use accor hotel in Paris before here and after in Salburg and Vienna and here the refill the whole time

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please be sure, that I will work with my team on breakfast efficiency and avoid such unsatisfactory experience. I am also pleased to inform you that we are planning to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards Sincerely, S. Samil Benli - General Manager

Food location & breakfast

Customer review rating 4.0/5

Shannon Couples - 27/04/2019 AccorHotels certified review

Our room was adequate but the street noise below was extremely loud in the middle of the night. While this isn’t the fault of the hotel it made a memory of our time for sure. The breakfast was really well done & kept on always by staff.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the soundproofing of the rooms it is usually sufficient to keep any noise outside. Should you visit us again in the future, you can always request a room on the front side or on a higher floor or request our staff to check whether the window is closing properly. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolette Deutschmann Assitant to the General Manager

Extremely poor

Customer review rating 4.0/5

Hemal Families - 22/04/2019 AccorHotels certified review

Rude customer service Small rooms Poor breakfast Parking fees of 30 CHF

Dear Hemal, Thank you for taking the time to tell us about your experience. I really am very sorry that your experience did not meet your expectations; please accept my deepest apologies. We strive in our hotel to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. S. Samil Benli - General Manager

Good location. Enjoyed the trip.

Customer review rating 4.0/5

Manish S. Families - 22/04/2019 AccorHotels certified review

Good one but need to improve on room services..

Dear Manish, Thank you very much for your stay as well as for sharing your positive experiences with us. Please be assured, that we will work harder to beside the small issues to provide you a perfect stay. We look forward to welcome you very soon again. Greetings from Lucerne. S. Samil Benli - General Manager

We had an excellent stay in this hotel. The personnel was really nice and supportive. The hotel is situated in a very pleasant place.

Customer review rating 4.0/5

Amir Families - 21/04/2019 AccorHotels certified review

Just excellent and amazing support from the personnel. It was Swiss standard :)

Dear Amir, We very much appreciate your lovely words to our hotel & staff. We hope that you spent also good time in Lucerne. We will be very pleased to welcome you in our hotel during your next visit. Sincerely, S. Samil Benli - General Manager

Great location. Good selection of breakfast.

Customer review rating 4.0/5

Nam Friends - 18/04/2019 AccorHotels certified review

We stayed for 5 nights. Everything was good (location, room cleanliness, breakfast, reception) except 1) The shower box is old so after shower, bathroom floor is wet. 2) The coffee/tea machine stops working properly due to many people use it continuously.

Dear Nam, Thank you for the great review of our hotel! We are glad to see that you were generally satisfied with our services. Please be sure that we will act accordingly to the points you've mentioned. We hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Location, happy faces of front desk,

Customer review rating 4.0/5

S. A. Families - 17/04/2019 AccorHotels certified review

Quiet happy, Nice service But need at least cup or glass to drink water. Location great

Dear Mr S., We very much appreciate your comments regarding your stay at ibis Styles Lucerne City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nicolette Deutschmann Assistant to the General Manager

Accessible accommodation at Luzern

Customer review rating 4.0/5

Rylou Couples - 17/04/2019 AccorHotels certified review

The hotel was in a very good location - near tourist spots, grocery store, souvenir shops - very accessible, safe and clean area. The conceirge guy was very helpful. Breakfast was plentiful and filling.

Dear Mrs C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolette Deutschmann Assistant to the General Manager

Nice hotel

Customer review rating 4.0/5

R Families - 14/04/2019 AccorHotels certified review

Good family room, Nice breakfast, walk distance to the centre, trein station, the lake

Dear Mr P., A big thank for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Lucerne and a great privilege to gain your loyalty ! Sincerely, Nicolette Deutschmann Assitant to the General Manager

Uncomfortable, unclean but centrally located

Customer review rating 4.0/5

Jessica Couples - 13/04/2019 AccorHotels certified review

Our booking was for a queen size bed and we got a double. We were put next to the lift which was very noisy The shower couldn't hold the same temperature for more than 5 seconds The carpets were stained and looked dirty Centrally located, but so are many other hotels so I would not return

Dear Mrs. T., Thank you very much for staying with us and for sharing your concerns. I am sorry to hear that you were disappointed with your stay so please allow me to express my sincerest apologies. I understand your concern and we already plan to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards Sincerely, S. Samil Benli - General Manager

Good relations.

Customer review rating 4.0/5

Natalia Solo - 11/04/2019 AccorHotels certified review

Thanks All .

Dear Natalia, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Everything about this hotel met our expectations and was even better.

Customer review rating 4.0/5

Kls Couples - 11/04/2019 AccorHotels certified review

Everything was excellent. The front desk staff gave excellent service. The rooms are a good size and very comfortable and clean. The breakfast had a big enough choice for all of our family and was well set up. The location was perfect for touring the city. It's already our third visit and we will be back again.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Comfortable stay at the heart of everything

Customer review rating 4.0/5

Anonymous Friends - 10/04/2019 AccorHotels certified review

Clean and comfortable stay, great and friendly service, and satisfying breakfast

Dear JASMINE GEOK ENG A., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Room was dirty and in very poor condition.

Customer review rating 4.0/5

J. P. Couples - 07/04/2019 AccorHotels certified review

Room was in poor condition. Tile floors cracked and peeling everywhere, plaster around the window broken and paint peeling along with lots of visible dirt on the glass. Shower tile had lots of visible mold. Main light fixture on the ceiling had visible dust and cobwebs hanging from it. For some reason our room had an additional bed folded out from the sofa for 2 additional persons and when we folded it up so we could use it as a sofa, there was lots of dirt and dust under it that we cleaned ourselves. The sofa was also covered in very uncomfortable and cheap looking plastic. The decorative end tables were both also in poor condition with scratches and marks on them everywhere. Water temperature in the shower would not regulate properly and the water would go from cold to dangerously hot all by itself about every 30 seconds or so. I stay almost exclusively in Accor and Ibis hotels for years and this is the worst room I've stayed in. Very disappointed.

Dear JEREMY P., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Stunning Lucerne

Customer review rating 4.0/5

Enrico M. G. I. Couples - 04/04/2019 AccorHotels certified review

I very much appreciated the readiness of my room during my arrival, I felt respected and an important guest. The room as well surprised me and my wife in terms of neatness and the veranda is a big plus factor giving us a nice view. Another great thing about our stay is the free public transportation tickets given to us during check-in. Csilla one of the staff was very quick to help us get through on how to use with ease the map of Lucerne with regards to the transportation services. The hotel location is also terrific as we adjusted without much efforts to roam around the city and visit key tourist spots. I can say that our trip to Lucerne is one of our unforgettable vacations. We are planning to go back with the entire family and stay at Ibis Styles again.

Dear ENRICO I. G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Great location, close to everything.

Customer review rating 4.0/5

Tony H. Couples - 04/04/2019 AccorHotels certified review

Good staff, clean room with a balcony . Close to everything.

Dear Tony H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschmann Assistant to the General Manager
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