Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

3.5/5 891 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 1,675 reviews

Our guest reviews for ibis Styles Luzern City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 891 reviews
Hm C. Families - 11/07/2018 AccorHotels certified review
« The hotel is dirty »

The carpet is dirty. The curtain has holes and dropped off from the railing. The air cooler is not strong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUI MING c., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Greg Couples - 09/07/2018 AccorHotels certified review
« Less than expected. »

The staff was very helpful and polite. The breakfast was good. We also stayed in other ibis Styles hotels in Switzerland. They were all far superior to this one. This reminded me of a college dormitory room. I'm not sure I can make recommendations to help improve your as this hotel mostly just needs a make over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Ash Families - 05/07/2018 AccorHotels certified review

Am extremely satisfied. The Ibis location at Lucerne was close to the central station. The staff were very friendly and pleasant. They even assisted us with tour planning. Great job by the team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

B Couples - 30/06/2018 AccorHotels certified review
« Good, not great »

The room was dirty. There were clearly yellow stains above the shower and on the side walls of the bathroom. There were water stains on the laminate flooring in front of the entrance to the bathroom. The clips of the room curtains were broken so we had to engineer a way to keep the curtains closed. Overal, the room condition was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIANNA C., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Rodolfo M. Families - 18/06/2018 AccorHotels certified review
« I cancelled the reservation due to emergency and was not offered even a partial refund »

Cancelled and was charged full amount

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodolfo Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; We have different Rates and some of them can be cancel on the day of arrival. I am sorry but your booking was a advance booking without the possibility to cancel the room. Sincerely, Florian Kretzschmar Direktor / General Manager

Anonymous Couples - 18/06/2018 AccorHotels certified review
« Clean and friendly »

Lovely clean room with a large room and balcony, close to city centre and transport. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELEN H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Carla Solo - 18/06/2018 AccorHotels certified review
« Extremely noisy. »

There were 4 rooms near my room filled with families who were traveling together. The kids were constantly running from one room to another, letting the doors slam. Fortunately, it didn’t continue through the night but began again at 06:30. Fortunately, I was leaving early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLA P., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Jennifer Families - 12/06/2018 AccorHotels certified review
« Dissatisfied check out experience »

Check in was ok however this is where all the complaint came from. Was charged for the city tax upon check in. During check out I was told to pay the city tax again because they said I haven’t paid. I told them to check the camera and with the guy from yesterday, however she told me she couldn’t do anything at the moment. Quite ridiculous as I needed to catch train and had no time to deal with them. The second day they told me yes I have paid already and would offer to refund the 8CHF city tax... what’s with all the mistake and had to waste my time??? The air con in the room doesn’t work. The bed was rather small. Old building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER H., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

David Families - 10/06/2018 AccorHotels certified review
« Great stay, very good location »

Very convenient and ideally located hotel with good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Pm Families - 07/06/2018 AccorHotels certified review
« Reasonably okay... »

A reasonably large room but a rather erratic layout actually makes it cramped for proper bed space. Absolutely horrendous air conditioning, so much so that it felt suffocating in the room and keeping the windows open did not help. When we approached the staff for this, their answer was that Luzern doesn't often experience temperatures of 27°C so they just have like a blower. If that were true then why would the hotel claim that they have air conditioning. This robbed us of good sound sleep for 3 nights. There were a few time consuming glitches by the staff in terms of accounting the cost for our stay but that can be overlooked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PEARL M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Vishal Couples - 05/06/2018 AccorHotels certified review
« Very Good Hotel to stay »

The Hotel is very Nice and clean and is perfectly located near the station and the lake and all the Luzern attraction points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATIL V., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Greg G. Solo - 04/06/2018 AccorHotels certified review
« Perfect hotel for exploring Lucerne old town »

Being greeted by the most friendly receptionists was just the beginning of a great, albeit short, stay with the two women possessing the most welcoming manner. Though checkin was during a busy period, it was smooth. Our room was perfect, expecially given the roomy terrace overlooking the courtyard, the perfect spot for morning coffee. The location of the hotel is a quick and enjoyable 6 or 7 minute walk to the Kapellbrücke and here you will find nice restauants and cafes. Though the hotel does not have a dedicated parking lot, there are numerous options nearby. I will be staying here again, without doubt. Good value hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREGORY G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Amit K. Families - 04/06/2018 AccorHotels certified review
« Lovely and comfortable »

It was lovely atmosphere,staff was excellent service was great over all perfect . Thank you Nick for all the hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIT K., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Thomas J. Friends - 01/06/2018 AccorHotels certified review
« excellent place to stay »

We had booked a family room, we were pleasantly surprised when it included a balcony. It was conveniently located and spacious and contained the required amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS J., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Dr P. N. Business - 30/05/2018 AccorHotels certified review
« Nothing special »

Our stay at the IBIS Luzern was without any experience worth sharing. After taking a Accor Membership, we were expecting some delight factor which didn't happen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PANKAJ N., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Albert G. Families - 23/05/2018 AccorHotels certified review
« Great location in the city! »

Our room had several moths flying around due to the windows being open. We tried to get them to go outside but they wouldn’t. We didn’t want them flying around us asleep so we killed them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALBERT G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

Richard Families - 20/05/2018 AccorHotels certified review
« Stopover in Lucerne »

Disappointed. The bathroom had hair on the towels and breakfast was chaotic. The staff were nice but they can only work with what they're given. Rooms were very spartan, even for this brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD S., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florian Kretzschmar Direktor / General Manager

Family - 20/05/2018 TripAdvisor review
« Stopover in Lucerne »

To be honest we were disappointed with this hotel. It didn't achieve the standards of the other Ibis and Ibis Styles hotels that we've stayed in recently. Rooms were very spartan, with no carpet. Bathroom was small and basic and we found hair on the towels which suggests they hadn't been changed from the last guest. Breakfast was chaotic due to two coach parties being on site. There was only just enough food to go around. On a more positive note the staff were very helpful and pleasant, though in summary I wouldn't recommend this hotel and wouldn't stay here again. It is not good value and there's no excuse for lack of cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise365 Thank you for taking the time to tell us about your experience at our ibis Styles Lucerne City I'm sorry to learn our breakfast restaurant / buffet and the towles in our rooms didn't meet up to your expectations. We will look into our breakfastroom & buffet and see if we can make any improvements. the housekeeping Manager is already informed regarding your comment regarding the towles. Once again, we thank you and hope to win back your trust. Christian Roland Front Office Manager

Couples - 19/05/2018 TripAdvisor review
« Leisurely ambiance at a centrally located area »

We stayed for three nights, my wife and I, and enjoyed our stay very much. the location was superb, very close to the lake and many other interesting ares. The breakfast was good for the money, the people at the counter were friendly and very helpful. It is in the old part of the city, with wayside ubs for snaacks and beer. It is a quiet area too. Will try this in our next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear debashis m Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards, Christian Roland Front Office Manager

C. C. H. Couples - 17/05/2018 AccorHotels certified review
« An enjoyable experience »

Found the staff at hotel were competent and eager to please. This made my stay pleasant and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Florian Kretzschmar Direktor / General Manager

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