Mercure Gladstone 4.5 stars

TripAdvisor rating 4.0/5 367 reviews
Mercure Gladstone
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Room 1

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Hotel extras

  • 24 hour access to Fitness Centre

  • Availability for Room Service

  • Various options for Dining

  • Links to the Community operated Yaralla Sports Club

  • Refurbished Conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna Nearby
  • Golf
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gladstone

Cnr Bell and O Connell Street
4680
gladstone
australia

Tel: +61749798200

Fax: (+61)749798269

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GLADSTONE AIRPORT At 7km / 4 miles

  • By train

    GLADSTONE At 2km / 1 miles

  • By train

    TRAIN STATION At 1km / 1 miles

GPS :-23.855718, 151.271056

Our accommodations

The Superior Rooms feature either two Queen beds or a Single queen bed, balcony and a beautifully furnished modern decor with all the amenities that the modern day traveller requires

Superior Queen Twin

  • Max. number of persons: x4
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Queen Balcony

  • Max. number of persons: x2
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

King Privilege

  • Max. number of persons: x2
  • Area: From 36
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Bathrobe(...)

One Bedroom Suite

  • Max. number of persons: x5
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

King Privilege Apartment

  • Max. number of persons: x2
  • Area: From 36
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PACINOS

Type of cuisine: null

Pacinos offers authentic Italian fare. Its menu includes pastas homemade pizza beef chicken and seafood dishes. There is a range of decadent desserts to provide the perfect finish for your meal.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENCORE

Type of cuisine: International

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MEMBER'S LOUNGE

Photo non contractuelle / Strictly non binding

Casually enjoy a cold or hot beverage within the Members bar for a business meeting or with family and friends whilst watching the live music on a Saturday night and Sunday afternoon or enjoying a snack from the latest Tapas menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 185 m²

  • Maximum capacity: 150 people

Find out more
Mercure Gladstone Meeting Room

Our guest reviews for
Mercure Gladstone

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,202 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

367 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Overall good

Customer review rating 4.6/5

Ann N. Families - 17/04/2019 AccorHotels certified review

Staff friendly and helpful. Room was pleasant

Customer review rating 4.6/5

Rose Couples - 17/04/2019 AccorHotels certified review

Like being in a prison cell

Good ambience and comfortable stay.

Customer review rating 4.6/5

Bijay P. Business - 17/04/2019 AccorHotels certified review

It was nice and short stay.

Comfortable and welcoming

Customer review rating 4.6/5

Chris P. Business - 17/04/2019 AccorHotels certified review

Reception, quality of the rooms and the food

good

Customer review rating 4.6/5

Wayne Business - 17/04/2019 AccorHotels certified review

its nice .doors banging of a night can be annoying

Very good

Customer review rating 4.6/5

Anonymous Business - 17/04/2019 AccorHotels certified review

Very good

Customer review rating 4.6/5

Anonymous Couples - 17/04/2019 AccorHotels certified review

Quite good

Perfect customer service and satisfaction.

Customer review rating 4.6/5

John W. Couples - 17/04/2019 AccorHotels certified review

I could not fault the staff which made the stay feel so inclusive. The professional yet inviting manner of staff was a welcome sight after a long drive.

Comfortable

Customer review rating 4.6/5

Thomas M. Couples - 16/04/2019 AccorHotels certified review

Very comfy beds a little noisy in early hour mother screaming to children

Comfortable rooms, with helpful staff

Customer review rating 4.6/5

Anonymous Families - 16/04/2019 AccorHotels certified review

We stayed just one night prior to heading out to Heron Island. It was ideal for what we needed. Staff were friendly and helpful.

Sherif W.

Customer review rating 4.6/5

Salwa W. Families - 16/04/2019 AccorHotels certified review

Great

Clean, modern and spacious

Customer review rating 4.6/5

Jamie W. Families - 16/04/2019 AccorHotels certified review

Accommodation was great. Spacious room for 2 adults and child. Extremely good value for money. Modern layout and decor and clean. The buffet was above average but not fantastic. The club was well presented. The check in experience was friendly and quick.

Mr Robert G.

Customer review rating 4.6/5

Rob G. Business - 16/04/2019 AccorHotels certified review

Room was clean except for a hair stuck on wall of shower, had buffet dinner with hot stone steak which was really nice, I wanted to just have cereal for breakfast but was disappointed to find out I still had to pay $19.90 for full buffet, so I went without. Fridge in room could be a little larger.

Extremely happy with stay

TripAdvisor rating 4.0/5

Traveler54716649866 Solo travel - 16/04/2019 TripAdvisor review

Hotel was in a nice location. Car park was convenient. The staff were lovely & welcoming. Rooms were nice, clean & functional. Food & entertainment was fantastic. Room service was great. Will definitely be back.

Over night in Gladstone

TripAdvisor rating 4.0/5

Puggle D Family - 05/04/2019 TripAdvisor review

The room was well presented. The smorgasbord was excellent. The furnishings in the motel were very elegant. The staff were pleasant and helpful. There was no view but a conve nient shopping centre within walking distance.

A Great nights sleep

TripAdvisor rating 4.0/5

Allen A Business - 04/04/2019 TripAdvisor review

We arrived Tired after a 6 Hour sprint, A beautiful clean Balcony room awaited us, great shower, too tired to go to dinner so we got room service, WHAT THIS IS Great, Rooms are quiet even when a train goes by 80Mtr away, only heard it because the balcony was open at the time, Local controlled AC nice and quiet. Staff everyone was great, cheerful and helpful. on my list for return, Thank you all

comfortable

TripAdvisor rating 4.0/5

C1570EUmichaelc Couples - 18/03/2019 TripAdvisor review

Great room comfortable and clean friendly service although the Italian restaurant downstairs was just average. Pasta was salty and lamb chops were tough. I am sure that they could have cooked a nicer meal

Dear Michael, Thank you for your review and your support of Mercure Gladstone. We are so pleased to read you enjoyed your stay with us. Thank you for your feedback on your dining experience in Pacinos. I have passed this feedback onto the relevant department. We look forward to welcoming you back in the near future. Kind Regards Meghan Doyle

Exprcted more as a Accor Group of Hotel

Customer review rating 4.6/5

Anonymous Couples - 11/03/2019 AccorHotels certified review

Hardly anyone on the desk - housekeeping does not exist after lunch; room service for breakfast had to be completed prior to 8am; no room service breakfast menu; breakfast in the restaurant was basic and the hot meals not to standard for Accor.

Dear Ara H., Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Being a small hotel we do not have the need for Housekeeping to be rostered on for lengthy periods, especially over the weekends where our occupancy levels are normally lower. I noticed that you did want to be disturbed during the morning when the Housekeepers were on shift, but do hope that you did reach out to the Reception desk for any additional amenities or towels that you may have been after. The Reception desk, once again for a small hotel does warrant having extra staff on duty and do apologise for any delay in being assisted through your check-in or checkout process. It is always hard to know when people will be checking in, as it does vary from day to day and week to week. The Room Service menu will also be changed to reflect the availability of Room Service throughout the full 24 hours. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager
Customer review rating 4.6/5

Anonymous Families - 11/03/2019 AccorHotels certified review

all staff were very lovely and beautiful clean rooms

Courteous

Customer review rating 4.6/5

Allan G. Business - 10/03/2019 AccorHotels certified review

Everything was to my standard

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