Hotel - Mercure Gladstone
Mercure Hotel Mercure Hotel

Mercure Gladstone

4.0/5 350 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna  (Nearby)
  • Golf
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-24:00
    • Opening hours : Week-end 12:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The Superior Rooms feature either two Queen beds or a Single queen bed, balcony and a beautifully furnished modern decor with all the amenities that the modern day traveller requires

  • 60 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,119 reviews

Our guest reviews for Mercure Gladstone

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 350 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Barry G. Couples - 12/02/2019 AccorHotels certified review
« Great apart from bar staff »

Room was great, food good, dining staff very pleasant but had a bar staff member so to me that I hadn’t told her some drinks were going to my room account. It was very annoying to be treated like that. I said to her...are you calling me a liar? I was met with a frosty look and drinks banged down on bar. A smile or a friendly greeting goes a long way and this staff member and another need a lesson in manners. Pretty bad really in this day and age when service is everything.

Steve Business - 12/02/2019 AccorHotels certified review
« Great value hotel with good facilities »

Staff and room very good. Disappointed to pay $20 for cereal, yoghurt and instant coffee. Should be an option for light breakfast and full buffet. Parking a bonus. Evening restaurants disappointing in service (too few staff) selection and average quality. OK but could be better for price. A bit far from other options in town centre. Overall cost for four nights really good value

Derek L. Business - 12/02/2019 AccorHotels certified review
« MOST PLEASANT AND ALWAYS RELAXING »

Great amenities and staff are happy and polite at all times

Anonymous Business - 11/02/2019 AccorHotels certified review
« Good facilities and nice people »

The stay is usually good, I stay a number of time throughout the year. My only two things that could be improved, the beds are not the most comfortable and the air conditioning is always hard to set right. Everything else I cannot fault and is great value.

Adrian Friends - 11/02/2019 AccorHotels certified review
« Great stay, clean and friendly »

Good hotel in a fantastic location with access to the Panthers club

GregoryBBundaberg Business - 18/01/2019 TripAdvisor review
« Excellent Hotel »

We are a regular at this Hotel. It really is an excellent place to stay. Craig has set an excellence at the property that has us returning. Rooms are excellent, the food is fabulous. You certainly won’t regret staying here.

Brian V. Families - 16/01/2019 AccorHotels certified review
« Wonderful! »

Staff were very friendly and accommodating. Dinner was superb! one major disappointment was the very low free data that was supplied with the room. this I think is very poor considering modern day data requirements for the average family. This would need some serious upgrading

Kristie Families - 09/01/2019 AccorHotels certified review
« Pleasent »

Overall our stay with the hotel was nice. The room itself we noticed wasn't properly cleaned especially behind the bedside drawers. But the staff were wonderful to speak with, especially the wait staff.

Diane T. Couples - 07/01/2019 AccorHotels certified review
« Very Pleasant, and friendly staff interaction. »

It was only a very short stay, but as we have stayed before, we came back again. This in itself indicates we were very happy with the experience.

Tanya P. Business - 06/01/2019 AccorHotels certified review
« staff and room »

Always a pleasure to stay at. Staff amazing and rooms awesome.

Steve D. Business - 06/01/2019 AccorHotels certified review
« nice hotel and nice room »

Quite enjoyable

Jane Couples - 05/01/2019 AccorHotels certified review
« Friendly Staff »

We stayed twice as we travelled up and back to Mackay over Christmas. The staff were uniformly firendly and helpful. It was clear they enjoyed their work. The rooms are very comfortable, the coffe pods in the premium rooms are a nice touch.

Couples - 05/01/2019 TripAdvisor review
« Fun Hotel with Great Rooms »

My wife and I stayed here for a couple of nights while making our way south to Hervey Bay. When we booked, we didn't realize that the hotel was a part of a sports club. There was a lot to do at the hotel and it's a really nice property. The place is clean and well maintained. The food and beverage options are outstanding. The gym that hotel guests have access to is fully equipped. We had no issues at all. The view from our room faced the cricket pitch and it was really nice.

Mj B. Families - 03/01/2019 AccorHotels certified review

the staff in front office are extremely good. As it was xmas i know the staff in restaurant were understaffed however they did the best they could in the circumstances. i would recommend.

Matt K. Business - 03/01/2019 AccorHotels certified review
« Very comfortable stay. Above expectation service. »

I have stayed a number of times and always found the experience to be wonderful. On my recent stay, the Manager went out of his way to provide me with transport in to town.

Anonymous Couples - 03/01/2019 AccorHotels certified review
« Satisfied »

Being a bit older would have liked to be on ground floor. Luggage was a little hard to take to 3 floor otherwise everything was OK. The meals were a bit expensive but we managed.

K. Families - 03/01/2019 AccorHotels certified review
« Really impressed! »

The rooms are spacious, beautifully clean, modern. Very comfortable beds, the room has a lovely luxury feel. Friendly helpful staff. Buffet breakfast was great, plenty to choose from. Would definitely stay again.

Emma Families - 03/01/2019 AccorHotels certified review
« Consistently amazing »

We regularly drive from Mackay to Brisbane and back as a family with two children under 5. Staying at the Mecure Gladstone makes it possible.

Troy Business - 03/01/2019 AccorHotels certified review
« satisfied »

room was clean and comfortable and staff are extremely courteous and friendly

Anonymous Couples - 03/01/2019 AccorHotels certified review
« Cold »

Only stayed one night as a stopover on a long journey. The hotel was impersonal and bland. Run on the lines of a factory — to much emphasis on efficiency rather than friendliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It was disappointing to hear that one area that we pride ourselves on, our service levels, were not up to expectations for your stay. Please rest assured that I will be discussing this with the team members involved in your arrival and departure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley

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