Hotel - Mercure Gladstone
Mercure Hotel Mercure Hotel

Mercure Gladstone

4.0/5 332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna  (Nearby)
  • Golf
    • Golf
    • Golf lessons


  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-24:00
    • Opening hours : Week-end 12:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The Superior Rooms feature either two Queen beds or a Single queen bed, balcony and a beautifully furnished modern decor with all the amenities that the modern day traveller requires

  • 60 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,960 reviews

Our guest reviews for Mercure Gladstone

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 332 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Craig.b Couples - 08/08/2018 AccorHotels certified review
« Very clean and comfortable »

Our stay was very satisfying, the room was a great size and very clean. Would stay here again.

Anonymous Business - 07/08/2018 AccorHotels certified review
« Room well appointed and clean. »


Joe A. Business - 06/08/2018 AccorHotels certified review
« Good friendly reception service »


Anonymous Business - 06/08/2018 AccorHotels certified review
« Pleasurable »

Staff were friendly and accommodating. Rooms were cleaned to a high standard. Food was delicious.

Darryl Couples - 06/08/2018 AccorHotels certified review
« Over night accom for event »

Right from the start at Reception our Mercure experience commenced and once at the very spacious room you could see that there had been a lot of thought placed into the visitor experience. Breakfast was very nice as well.

Trevor Business - 06/08/2018 AccorHotels certified review
« Excellent Hospitallity »

Your front counter hospitality and greeting was exceptional, very friendly and accommodating with questions on the locality and were able to identify the group I was traveling with were checked in already and that some guests had not yet arrived

Kelvin Business - 05/08/2018 AccorHotels certified review
« Great venue, great experience »

The service, accomodation room was well appointed, modern, clean and kept in good condition. The meeting room was well equipped, well insulated from outside noise. Very good overall experience.

Margaret C. Families - 05/08/2018 AccorHotels certified review
« Excellent standard of service »

Excellent service from arrival until checkout. I travelled with my mother & we stayed in a disabled room...everything was clean & the room was very nice. On arrival, the young ladies on the front desk were very helpful with my mother who needed assistance from the car park. On departure, Craig at the front desk was also extremely helpful & assisted us to the car after our late checkout (he was either finishing for the day or on a break). Thank you to everyone at the Mercure Gladstone!

Kelly Couples - 05/08/2018 AccorHotels certified review
« Clean, comfy & friendly »

This is the second time i have stayed here & i love it. The rooms are clean & spacious, the beds are comfy & the staff are all friendly.

James Business - 05/08/2018 AccorHotels certified review
« Good travel experience. »

Very comfortable & well appointed.

David H. Business - 04/08/2018 AccorHotels certified review
« Pastor »

In all areas the stay was exceptional.The room was great and the meals exceptional The late book out allowed me to finish my business meeting without any worries

Lisa Families - 04/08/2018 AccorHotels certified review
« Very comfortable, friendly experience. »

Great options for meals. Very comfortable room. Friendly and helpful staff.

Rosemarie L. Couples - 04/08/2018 AccorHotels certified review

I know when I book an Accor hotels I am going to get a reasonable standard commensurate with the price and location. This is borne out by the Mercure Gladstone. However there are three important, for me, negatives. Poker machines. I don't like being near them and I dislike being forced to negotiate around the sad souls who use them. Location. This particular hotel was a considerable distance to shopping, city centre and the rather nice East Shores area. The staff were a very mixed bunch. Pleasant and helpful such as Taylah in. The Encore restaurant. However the evening staff were off hand and disinterested. Encore Restaurant. The food was very ordinary. The lamb curry made me quite ill as there were huge pieces of fat. I would not recommend an evening meal here. And what restaurant with any respect for its clients serves instant coffee?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemarie, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have taken you r comment son board and have passed them through to the Operations Manager of the Club to recognise Taylah for her service levels as well as discuss with some of the other staff areas that need improving. Liz, the Operations Manager will also be discussing with the Kitchen the quality of Lamb utilised within restaurant. I do apologise for you feeling ill after dining in Encore. Gladstone certainly does have quite a number of stunning areas for guests to view. Unfortunately there is not a consistent bus service that is available for guests to utilise to get around. Hopefully the word will get out that we have all of these special places and we can organise our own Courtesy bus. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley

Michael A. Business - 25/07/2018 AccorHotels certified review
« Reception desk was helpful and room was clean »

I was quite satisfied with the service i received and would definitely come back again

Carlos Business - 23/07/2018 AccorHotels certified review

The hotel provides me with all required facilities for a good business trip. I like the option to use the big gym and restaurants inside the Club. Rooms are good. Pillow's quality can improve for sure

Anonymous Families - 23/07/2018 AccorHotels certified review
« Wonderful new hotel »

Efficient check - in lovely staff, good night sleep in a comfortable room

Andy M. Business - 23/07/2018 AccorHotels certified review
« Hotel great, dining no so great »

Hotel great, dining no so great

Anonymous Families - 22/07/2018 AccorHotels certified review

the room was well presented only down fall was the sound on the TV as it was so filled with distorted frogs as voices

Anonymous Business - 22/07/2018 AccorHotels certified review

Enjoyed the food immensely, although my stay there was short very relaxing atmosphere to be in.

Necola Families - 22/07/2018 AccorHotels certified review
« Family get together »

WE had a great family get together, the staff were helpful to assist the arrangement for the surprise party for me.

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