Novotel Marsa Alam Hotel 5 stars

TripAdvisor rating 4.5/5 1,326 reviews
Novotel Marsa Alam
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+ 27 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Marsa Alam

19 Km South El Quessir Marsa
Marsa Alam Road
84721
84721
marsa alam
egypt

Tel: +20653351001

Fax: (+20)653351002

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    HURGHADA INTERNATIONAL AIRPORT At 150km / 93.21 miles - Shuttle paying

  • By plane

    MARSA ALAM AIRPORT At 60km / 37.28 miles - Shuttle paying

  • By train

    LUXOR STATION At 150km / 93.21 miles

GPS :25.955, 34.379167

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 queen-size bed, Pool side

  • Max. number of persons: 4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Standard Room with 2 single beds Pool side

  • Max. number of persons: 4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 queen-size bed Sea view

  • Max. number of persons: 4
  • Area: From 36
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 2 single beds Sea View

  • Max. number of persons: 4
  • Area: From 36
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 1 queen-size bed, Sea Front

  • Max. number of persons: 4
  • Area: From 36
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 2 single beds Sea Front

  • Max. number of persons: 4
  • Area: From 36
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Deluxe Suite with 1 double bed, Sea Front with Balcony

  • Max. number of persons: 4
  • Area: From 72
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

LA PALME

Type of cuisine: International

Photo non contractuelle / Strictly non binding

With its contemporary design and spacious terrace overlooking the Sea, La Palme restaurant offers breakfast, lunch and dinner buffet with live cooking.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DENTE

Type of cuisine: Italian

Photo non contractuelle / Strictly non binding

The italian restaurant overlooking the sea open for lunch and dinner

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ISLAND BAR

Photo non contractuelle / Strictly non binding

Located by the pool offering snacks BBQ and cocktails withall day animation and music

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PAPYRUS

Photo non contractuelle / Strictly non binding

Enjoy a wide selection of cocktails and drinks in a friendly cheerful atmosphere with special evening events and live entertainment.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAMLA BEACH BAR

Photo non contractuelle / Strictly non binding

Beach bar opens daily till sunset serves cocktails refreshing drinks and snacks

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Marsa Alam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,298 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,326 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

You know that miser friends of yours, it is this hotel

TripAdvisor rating 4.5/5

mohamedheshamq Family - 21/10/2019 TripAdvisor review

Very poor all inclusive Even soda their tastes bad as they add ice to the containers in the restaurant then it melts so soda turns out to be water 🤮 Check in took so long even i already checked in online The name is novotel marsa alam well it is supposed to be novotel quseir 1 hr away from marsa allam 20 min from quseir city

Dear mohamedhesham, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Novotel hotel. We regret your disappointment for being unable to check in upon your early arrival and understand reading your review, and kindly be informed that the official time for Check In at 14:00 while your checked in at 12:40. Normally if we have space of free rooms we do Check in upon the guest arrival even it is early as it is the part of our reaching the highest level of hospitality and our guest satisfaction, unfortunately during periods of high occupancy it may not be possible. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerely, Amr Salah General Manager

Very poor, shame that this is 5 stars standard

Customer review rating 4.6/5

Mohamed H. Families - 20/10/2019 Confirmed reviews AccorHotels

Check in took 1 hr though i came on 12 oclock as mentioned by the email you sent me and i made the online check in to have my key ready but none of that happened I requested from the receptionist an upper room he clarified that this what took hi so long then he gave me at the end a ground floor room ! The beverage(pepsi)at the main restaurant they are always filled with water and always in a very bad taste The sole thing i like is the room and the house keeping at the hotel they are fantastic How come the sea is always closed till 3 pm while i see no difference in tides, the guard clarify they closes it for high waves though it is still high after 3 pm Everyone at the hotel seem to being pushed to do the most which ends up in lower quality as an example when i arrived there were only 1 person at the reception answering calls doing phone calls checking me in i ended up shouting at him to finish me first as i came to him first The all inclusive is very poor burger and fries tastes really bad especially fries that are oily Don’t know how do they get this output maybe using the oil too many times or re heating the fries maybe

Dear Mohamed h., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

Fabulous Hospitality

Customer review rating 4.6/5

Omar T. Friends - 20/10/2019 Confirmed reviews AccorHotels

I'd like to give special thanks to Mariam from Guest Relations and all members of front desk, they've ensured that we feel prioritized and welcomed.

Dear Omar T., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

It was a very good experience with such a very talented guest relation representative Mariam, in addition to the reception staff.

Customer review rating 4.6/5

Karim M. Friends - 20/10/2019 Confirmed reviews AccorHotels

It was very good; the staff was very kind and hospitality was great except the restaurant staff, they needed to be more experienced to deal with guests specially VIP as you have promoted us.

Dear Kariam M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Regarding restaurant staff performance, we would like to inform you that our staff is receiving a regular on-job training and that extra training has been put in place. Hope to welcome you soon. Sincerely, Amr Salah General Manager

Relax

Customer review rating 4.6/5

V. Couples - 13/10/2019 Confirmed reviews AccorHotels

it is good to travel to this hotel after fully busy working year . we charge our self for the next year . we will not come again we like to travel to new country around the world

Dear Zabaznov V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amr Salah General Manager

thank you all

Customer review rating 4.6/5

H. Families - 13/10/2019 Confirmed reviews AccorHotels

Novotel team thank you all for this visit

Váený Karel H., Velice si váíme Vašich pripomínek týkajících se Vašeho pobytu v Novotel Marsa Alam Je vdy velice príjemné dostat pozitivní komentár. Ješte jednou dekujeme za podelení se o Vaše zkušenosti a doufáme, e Vaše príští návšteva bude stejne príjemné jako ta predchozí. S pozdravem, Amr Salah General Manager

Great

Customer review rating 4.6/5

S. R. Families - 13/10/2019 Confirmed reviews AccorHotels

quite and great hotel we will come again next year in our vacation ,,, we miss all special the animation team Italian girl in the animation special thanks to you :))))))

Dear R. S., Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Amr Salah General Manager

Marsa Alam WOOOW

Customer review rating 4.6/5

H. Couples - 13/10/2019 Confirmed reviews AccorHotels

the most important for me was the red sea it is amazing

Dear Klaus H., We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Novotel Marsa Alam hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

coming back

Customer review rating 4.6/5

J. Friends - 13/10/2019 Confirmed reviews AccorHotels

hotel , food , pools , and the most important is the diving center thanks for the lady Ms. Mony she is a real professional woman .

Dear Staislava J., Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to all those named in your comments. We are waiting for your next visit soon. Sincerely, Amr Salah General Manager
Customer review rating 4.6/5

Ahmed M. Couples - 12/10/2019 Confirmed reviews AccorHotels

we had amazing stay. friendly staff. animation team is amazing and we will come back soon.

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

It was amazing vacation there.

Customer review rating 4.6/5

Klára Friends - 10/10/2019 Confirmed reviews AccorHotels

great animation team, friendly and kind staff, the best service, good food.

Dear Klara S., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Mr. Mohamed A.

Customer review rating 4.6/5

Mohamed A. S. Families - 23/09/2019 Confirmed reviews AccorHotels

I loved this hotel, It is very clean, wonderful place. very nice room i got upgraded to beach front room. Staff is so fantastic , so professional specially staff of front office team From Management: Mr. Mohamed Sharkawy and from Reception team: Mr. Mohamed Sayed. i appreciate all efforts from all of you to make this Hotel is the best in Red sea Region and Egypt. Thank you Novotel Marsa Alam. (Is The Best).

Dear Mohamed A., Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Sincerely, Amr Salah General Manager

Nice place to relax

Customer review rating 4.6/5

Mazhar H. Families - 15/09/2019 Confirmed reviews AccorHotels

The location, the hotel, restaurants and bars , the staff also was very cooperative and help me a lot especially the staff on the front desk and their manager.

Dear Mazhar h., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amr Salah General Manager

Excellent holiday

Customer review rating 4.6/5

Trevor N. Couples - 13/09/2019 Confirmed reviews AccorHotels

We had a great expereince and will consider returning next year. Please see my positive Tripadvisor review for further details.

Dear Trevor N., Thank you very much for taking the time to write your supporting review online . What a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall share your praise with all the team members. Novotel family is waiting for your return soon. Sincerely, Amr Salah General Manager

My vacation at novotel

Customer review rating 4.6/5

Safy B. Families - 09/09/2019 Confirmed reviews AccorHotels

It was really nice

Dear Safy B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amr Salah General Manager

Perfect Stay

Customer review rating 4.6/5

Mohamed F. Families - 05/09/2019 Confirmed reviews AccorHotels

The hotel services are extremely perfect and the facilities are easily accessible , the staff also are professional and presentable. Special thanks to the front office team and Mr. Mohamed Sharkawy

Dear Mohamed F., We would like to thank you for the lovely review you shared following your recent visit to our Novotel Marsa Alam Hotel and are delighted to read that we were able to match your holiday expectations. Novotel family looking forward to see you soon. Sincerely Amr Salah General Manager

Not bad not good

Customer review rating 4.6/5

Mohamed Families - 01/09/2019 Confirmed reviews AccorHotels

Services must be upgraded Team work must be trained properly Overall the hotel must work as a five stars hotel

Dear Mohamed E., We sincerely appreciate the time you spent to share your comments following your visit to our Novotel Marsa Alam hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Sincerely, Amr Salah General Manager

Friendly, helpful and wonderful

Customer review rating 4.6/5

Ali Families - 31/08/2019 Confirmed reviews AccorHotels

A wonderful holiday. The staff were extremely friendly and helpful. A beautiful location and a great place to relax. Food delicious and a lot of variety. Rooms fresh, clean and beds extremely comfortable. Snorkelling at the end of the pier was fantastic with plenty of fish to see.

Dear Ali H., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Amazing place and staff is very beautiful

Customer review rating 4.6/5

Mohamed G. E. S. Families - 30/08/2019 Confirmed reviews AccorHotels

I am stay 7 days the place is very clean your rooms is amazing and big place all hotel is excellent

Dear Mohamed G., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

excellent staff excellent service i would recommend

Customer review rating 4.6/5

Jermaine O. G. Families - 23/08/2019 Confirmed reviews AccorHotels

very cozy comfortable extremely amazibg

Dear Jermaine O., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
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