Hotel - NOVOTEL MARSA ALAM
Novotel Hotel Novotel Hotel

NOVOTEL MARSA ALAM Hotel

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4.6/5 681 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • HURGHADA INTERNATIONAL AIRPORT (Paying)
    • MARSA ALAM AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Beach and water sports
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59:00
    • Opening hours : Week-end 0:00-23:59:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 268 rooms
  • 268 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.6/5 AccorHotels Rating Based on 681 reviews

Our guest reviews for NOVOTEL MARSA ALAM

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Wendy W. Couples - 10/04/2018
« relaxing and peaceful »

check is was slow after a long day however after this the rest of the time we were well looked after on a daily basis and always with a smile.Hotel is well looked after all areas clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy W., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I would like to thank you for your comments which will help us to improve the quality of our services. As every of our guest needs are important, we will take it into consideration to ameliorate their comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Jan Families - 01/04/2018

VERY GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Janue, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Novotel Marsa Alam. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonany, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Amr Salah General Manager

AccorHotels certified review
Mnaa Business - 27/03/2018

Amazing place with team work .... all team work was helpfull. .. all mangment good cooperation with me during my stay .... supporting everywhere.... Amazing work from HK and all teal front office amazing guest relation .. thanks so much for all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mnaa, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Rita J. Couples - 26/03/2018
« Lovely »

I would have liked to have been more near to shops but it was very nice staff was very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rita j., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
H. Solo - 22/03/2018
« Great diving beach hotel »

Super friendly staff helped me to have a first and positive lasting diving experience in a very nice hotel at the beach

Our hotel has responded to the review
Our hotel has responded to the review

Dear H, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
S W. Couples - 22/03/2018
« Lovely relaxing break in the sun »

Arrival straight forward beautiful see view room. Very clean and tidy hotel. Staff very friendly and welcoming. Good food with plenty of choice. Activities and trips available if you wanted to take part but no pressure to do so. Drinks choice a bit limited but service good. Amazing snorkeling on the local reef at the end of the jetty. Felt welcome, safe and secure the whole time. Overall a relaxing week in the sun would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S W., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Jill W. Couples - 20/03/2018
« Marsa Alam holiday »

The hotel was much bigger than I expected so some rooms are quite a walk from the facilities. Being diabetic we needed Coke Zero but they kept running out. Rooms are spacious and the first hotel where plugs are where you need them, but there needs to be a shelf in the bathroom to put wash bags etc. Food was good, we always found enough to eat., but not sure how they will cope when hotel is full. It would be so good if a free shuttle bus was provided a few times a week to the Marina as the hotel is literally in the middle of nowhere with the nearest shop in the Marina. The staff are brilliant and very hard working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill W., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

AccorHotels certified review
Susan W. Couples - 17/03/2018
« Beautiful Peaceful visit »

We enjoyed a wonderful week in Marsa Alam soaking up the sun and having the opportunity to fully relax We were never hassled at this resort there were just friendly helpful staff there when needed but kept away when not We enjoyed the ROYAL SPA treatments very much, the treatments where conducted very professionally in wonderful quiet rooms with a relaxing ambience The restaurants provided well cooked and presented foods although the choice did seem a bit limited we don’t think we could have stayed for 2 weeks without getting bored with the choices We felt that it would have been nice to have had a choice of other restaurants but have to say the Italian was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan W., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Tracy Couples - 16/03/2018
« Relaxing holiday in the sun »

We had a very relaxed lazy holiday which was just what we wanted, but little things about the hotel took the shine off what could have been a spectacular holiday. The main restaurant was more like a canteen rather than a 5* experience, the choice of food was very limited and not always hot or particularly enjoyable. The drinks available were again limited and service in the restaurant and lounge bar extremely slow. Our room was beautiful, clean and with a fabulous view of the beach and garden. The pool were excellent, kept very clean and the pool staff always made beds available for us. So yes, we had a good week but at times we were hungry and not able to drink what we wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

AccorHotels certified review
Kaye P. Friends - 14/03/2018
« Excellent Hotel Fantastic Service And a lovely multicultural ambience. »

This was our second visit to this hotel and again our stay was fantastic. We like the fact that this hotel welcomes guests of all nationalities and ages and it seems to create a family atmosphere without being invasive. All guests whatever their age or nationality are treated with the same respect and this flows into the relaxed atmosphere creating a positive environment. The rooms are well equipped and comfortable with a good level of cleanliness and service from the housekeeping staff. The restaurant offers an excellent variety of food to cover all tastes and as a veggie I didn’t struggle to find delicious options for any meals. Again the restaurant staff always go the extra mile to provide a high level of service even in busy periods. The bar areas and entertainment team are good and a range of drinks including hot drinks are available. The areas are designed for both inside and outside use and the staff again are professional and provide great service (special thanks to Ehab and Hannay the latter for improving my dominoes skills ). This last visit was a week away with a friend who was also very impressed by the staff service and care taken. Management were approachable and visible (Chloe on hand if you had any problems which we didn’t ) And even chatted to the general manager though we didn’t know it . The beach and house reef are good and there is a recommended dive centre on the beach who provide a good service (didn’t use them on this visit but they do everything from intro to diving and hire of snorkel etc to dives to other beautiful reefs and very very helpful on our previous visit). Would definitely recommend the Novotel and will return. Thank you to you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaye P., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Ian S. Couples - 11/03/2018
« Great holiday above expectations »

The Novotel Marsa Alam was a modern, clean and comfortable hotel. The staff were friendly, helpful and attentive and food was excellent. I have a wheat intolerance and Mr Sheriff the food and beverage manager assisted me at each meal to make the correct choices for my diet. This is above and beyond my expectation. Our room 21114 was kept clean and tidy by the cleaning staff. The bar, pool and restaurant staff were friendly and helpful and everyone did everything to ensure our holiday was a success. The only thing we might have liked was the option to drink wine other than at meal times. We also appreciate that we could have done this by upgrading and the prices we paid for the holiday was very good value and we are realistic and this is not really a complaint, rather a comment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian S., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Linda S. Couples - 11/03/2018
« Linda S. »

All the staff very helpful. Good food excellent waiter service in the dining room. A variety of entertainment for all ages. Room kept clean and tidy. I would recommend the girl to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Christopher J. C. Friends - 09/03/2018
« Exactly what we wanted »

We felt totally relaxed, All staff were very friendly and helpful. The hotel complex itself was clean, spacious and in a great position with great facilities for a relaxing holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher John C., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly be informed that we are actually working on Internet improvement, we already introduced two speeds of WiFi, to meet our guests expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Deborah B. Couples - 07/03/2018
« A great relaxing place to stay »

A quick week at the Novotel Marta alam. A great place to relax soak up the sun enjoy the sea and the fish. The staff go out of their way to make your stay a great one. Ahmed on the beach made it all easy bringing your towels moving the beds and generally looking out for. Mahmoud in the beach bar .... nothing was too much trouble really looking after you bringing you drinks and even remembering what you drank. Mohammed Ghyroop in the restaurant ...what a guy .... friendly helpful and once again noth8ng was too much trouble. My only niggle was that wine was only served whilst restaurant was open, my husband was partial to the red wine that was served ...one evening we were sitting hav8ng a drink with friends in the outside bar and my husband went to the restaurant to get another glass of wine....when Mohammed in the restaurant bought it down to where we were aitt8ng the barman had a go at him and he said to me “if you require wine then see me”... so the following evening I ordered a fruit juice at an additional charge and a glass of wine...... and to my surprise I was being charged for the glass of wine !!!!!! I challenged the same barman and he really got the hump with me..... considering this is an all inclusive resort, I dont drink spirits and occasionally a shandy I was ok with paying for the fresh fruit juice but was well miffed that I was being charged for the wine when you can walk into the restaurant and get a glass and get a ticking off from the barman!!!!! Other than that all was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning serving wine, we propose a service according to the rate and all information were communicated to every travel agency. Serving wine at all time and other costly beverages would definitely have a direct influence on the package rate. For guests who would like to have an access to wine all day we prepared a new formula- Ultra All Inclusive, which is available to purchase upon arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Heather B. Couples - 05/03/2018
« Brilliant »

Our stay was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather B., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Geoff H. Couples - 26/02/2018
« A restful experience being cared for by friendly and eager staff »

Novotel was well cared for and clean. The room was spacious and attractive. The beach front was beautiful and well maintained. We enjoyed the evening entertainment with the notable exception of "Miss Hotel" which we found demeaning for those involved and made us very uncomfortable. The entertainment staff though were lovely and always had time to stop and talk. Food was nicely presented and acceptable, but nothing to rave about. All drinks with the exception of beer and Coke were almost unitentifiable, especially spirits. all were soooo diluted. snorkelling and jetty were wonderful, though access to the water was somewhat daunting to a beginner. We felt secure at the Hotel and would recommend it to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff H., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the quality of our alcoholic drinks we are cooperating with El Ahram Company which is considered as the number one in Egypt. Meanwhile we are taking your comment into consideration. We would like to inform you as well that our staff is receiving a regular on-job training and that extra training has been put in place. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
S. K. Families - 16/02/2018
« Brilliant... »

It was indeed pleasure staying in Novotel Marsa Alam hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. K., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We’d be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Tom Families - 14/02/2018
« Just Great »

Rooms, staff, facilities and, above all, the reef were all top class. Food was fine but not outstanding. I'd have liked less of the piped music around the pool and restaurant areas. But, overall, we had a fantastic time. Thanks and hope to see you again some time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of the different nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Janice B. Couples - 13/02/2018
« Hotel great »

Great selection of food to choose from each day, friendly staff, animation team worked hard to keep guests entertained, hotel spotless with excellent facilities e.g pools, spa, dive centre, good service. My only criticism is that you did not serve bottled water at beach bar and at pool bar unless you paid extra (served in small plastic cup) although you did get bottles of water in restaurant only and bottle in room per day (sometimes had to ask for it as bottles had been taken already in the restaurant) . Also I would’ve liked the choice of a glass of wine at Papyrus Lounge rather than the in-house cocktails of an evening as part of the all inclusive package ( their was an additional charge for wine), but again had this served in restaurant) - otherwise would be scored 10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice B., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning serving wine, we propose a service according to the rate and all information were communicated to every travel agency. Serving wine at all time and other costly beverages would definitely have a direct influence on the package rate. For guests who would like to have an access to wine all day we prepared a new formula- Ultra All Inclusive, which is available to purchase upon arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

AccorHotels certified review
Nourhan O. Friends - 09/02/2018
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

السید Nourhan O. بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق Novotel Marsa Alam لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى. مع خالص الشكر و التقدير Amr Salah General Manager

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