Novotel Marsa Alam Hotel 5 stars

TripAdvisor rating 4.5/5 1,154 reviews
Novotel Marsa Alam
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Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Marsa Alam

19 Km South El Quessir Marsa
Marsa Alam Road
84721
84721
marsa alam
egypt

Tel: +20653351001

Fax: (+20)653351002

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    HURGHADA INTERNATIONAL AIRPORT At 150km / 93.21 miles - Shuttle paying

  • By plane

    MARSA ALAM AIRPORT At 60km / 37.28 miles - Shuttle paying

  • By train

    LUXOR STATION At 150km / 93.21 miles

GPS :25.955, 34.379167

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 queen-size bed, Pool side

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 2 single beds Pool side

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 1 queen-size bed Sea view

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds Sea View

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Sea side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 queen-size bed, Sea Front

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with 2 single beds Sea Front

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite with 1 double bed, Sea Front with Balcony

  • Max. number of persons: ‌4
  • Area: From 72
  • Views: On Beach *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LA PALME

Type of cuisine: International

With its contemporary design and spacious terrace overlooking the Sea, La Palme restaurant offers breakfast, lunch and dinner buffet with live cooking.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DENTE

Type of cuisine: Italian

The italian restaurant overlooking the sea open for lunch and dinner

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ISLAND BAR

Photo non contractuelle / Strictly non binding

Located by the pool offering snacks BBQ and cocktails withall day animation and music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PAPYRUS

Photo non contractuelle / Strictly non binding

Enjoy a wide selection of cocktails and drinks in a friendly cheerful atmosphere with special evening events and live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAMLA BEACH BAR

Photo non contractuelle / Strictly non binding

Beach bar opens daily till sunset serves cocktails refreshing drinks and snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 300 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Marsa Alam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,201 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,154 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing 5th stay in 18 months

Customer review rating 4.6/5

Gillian B. Families - 10/07/2019 AccorHotels certified review

Absolutely suoerb. Pool front room, excellent service from ALL members of staff particularly Hatem and chef Tarek in the restaurant. Made to feel very welcome again by the reception desk team and Mr Sheriff. I recommended the hotel to a colleague who came 3-5th July too and loved it. My son Isaac really enjoyed learning to play boccia with Francesco too. Thank you for a brilliant time with lots of delicious food!

Dear Gillian b., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Great hotel and staff, food and drink not good

Customer review rating 4.6/5

Emma B. Couples - 09/07/2019 AccorHotels certified review

We found the hotel clean and the staff were friendly, helpful and accommodating. The animation team were excellent and made us feel very welcome. The food was not very nice and we were both ill for a number of days. There were several days when neither my partner or I ate anything at all. The local alcohol was also quite unpleasant and we did not partake much of this, although most days we did not feel well enough to drink. Overall we enjoyed our stay and look forward to returning in the near future.

Dear Emma B., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager
Customer review rating 4.6/5

Mohamed I. Couples - 07/07/2019 AccorHotels certified review

Very nice place and staff specially the receptionist ❤️ Keep it up guys i will come again ASAP ❤️

Dear Mohamed I., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amr Salah General Manager

Heaven on the shore

Customer review rating 4.6/5

Mohamed T. Couples - 06/07/2019 AccorHotels certified review

Very much liked the stat and service provided by every one specially Ayman, Osama , Mohamed at the reception. Well trained team , friendly, engaged all the time.

Dear Mohamed T., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Almost perfect

Customer review rating 4.6/5

Ahmed S. Families - 29/06/2019 AccorHotels certified review

The overall stay was totally perfect. Staff, food, pool, beach and rooms are really one of the perfect hotels I’ve stayed at and I recommend it. I’ve just experienced a bad situation with the front office supervisor Mohamed Elsharkawy he shouted at us asking why are you checking out late while it was 12:25 we went there without any call or any assistance with bags. We got upset of his way of saying good bye. But thanks a lot for the nice stay and see you soon

Dear Ahmed S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amr Salah General Manager

Satisfaction

Customer review rating 4.6/5

Nouran E. Families - 25/06/2019 AccorHotels certified review

I had a great experience at Novotel marsa alaam the staff is friendly, rooms are clean and the food was very good over all i’d surely recommend it

Dear Noura N., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Very nice hotel

Customer review rating 4.6/5

Abdallah Couples - 22/06/2019 AccorHotels certified review

Hotel is very good it's in desert area and nothing is interested outside but you will get everything inside the hotel no need to go out. staff is very friendly. we will come back soon

Dear Abdallah M., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Amazing, wonderful, tasty

Customer review rating 4.6/5

Sergii Families - 21/06/2019 AccorHotels certified review

I was to Egypt several times but I've never been to Egypt like this time. Novotel Marsa Alam is a place of full relax, joy and comfort. All the staff in the hotel is polite and quick-responsive. No "hey, friend" personal applications or unprofessional behavior. You can take a sun baths with diving all day long. If you are lucky enough you'll see the sea snake, few kinds of moray eels, dolphins and a one meter sea turtle that lives under the huge yellow coral to the left of the pontoon. The animation team was great. Food and restaurants La Palme and Al Dente are excellent. Try to order a special meal with lobsters, crabs and shrimps and you'll be surprised. If you have never ridden a camel, it's a right time and right place to do it. The local star pets are called Alibaba and Oscar and they will help you to have a 4 miles desert trip along a seashore. Anna, the local multi-language manager, could guide you all the issues that might concern within a hotel. That was a vacation and I will return there again some other time!

Dear Sergii C., We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Novotel Marsa Alam was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Amr Salah General Manager

An amazing hotel with amazing staff

Customer review rating 4.6/5

Hailea Couples - 12/06/2019 AccorHotels certified review

We had a great time and enjoyed every minute. The staff could not do enough to ensure our stay was as good as it could be.

Dear Hailea W., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

amazing stay

Customer review rating 4.6/5

Oliver Couples - 10/06/2019 AccorHotels certified review

very good hotel, clean and friendly staff. for sure will come back again

Dear Oliver S., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
Customer review rating 4.6/5

Tatiana Couples - 10/06/2019 AccorHotels certified review

Thanks ,I enjoyed it.

Dear Tatiana K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amr Salah General Manager

Fantastic Honeymoon

Customer review rating 4.6/5

Norhan H. Couples - 22/05/2019 AccorHotels certified review

We spent very good time there.

Dear Norhan h., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Dr

Customer review rating 4.6/5

Michael Couples - 19/05/2019 AccorHotels certified review

The hotel infrastructure is good , has a nice beach with some coral reef to snorkel around. We visited the hotel from 10.5.2019 to 15.5.2019, but the hotel was beyond my expectations, the waiters in the restaurants are always busy , you can have your drink after 10-15 mins. Any time at breakfast, lunch , dinner you will find empty plates , there is huge delay in getting the food back in the trays sothat the guest can have some & in some cases they don't get the food back. you have to ask & they will get it sorted but it always take time. Some of the restaurants chefs aren't friendly or smiling repeatedly. I discovered that alot of the staff are offduty having vacation in ramdan and the hotel management team didn't expect the high occupancy rate! So for that reason the service was affected badly, the animation team was great & very friendly especially alex

Dear Michael n., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

Wonderfully

Customer review rating 4.6/5

Poula H. S. Families - 19/05/2019 AccorHotels certified review

everything is amazing especially the animation team except the internet service very weak

Dear Bola H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and Regarding internet service, Kindly be informed that we are actually working on Internet improvement, we already introduced two speeds of WiFi, to meet our guests expectations. We hope to see you again very soon. Sincerely, Amr Salah General Manager

Everytime was perfect

Customer review rating 4.6/5

Fady N. Friends - 15/05/2019 AccorHotels certified review

I would like to thank everybody from the reception mohammed and ayman for assisting me in my requests animations team was very friendly and micheal from the bar tender for sure if i will come to marsa allam again i will choose the same hotel

Dear Fady n., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
Customer review rating 4.6/5

Maged Families - 14/05/2019 AccorHotels certified review

Stuff is very helpful. It was good, sea & pools are very good. Food is fresh clean and tastey. Only one point that I have : Animation tram made an +18 show in one night without notice and my 5 years son was there.

Dear Maged R., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you for your comments which will help us to improve the quality of our services. As every of our guest needs are important, we will take it into consideration to ameliorate their comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
Customer review rating 4.6/5

Enas E. Friends - 07/05/2019 AccorHotels certified review

The hotel was clean and the staff was friendly, we had some management problems with the hotel during our stay but they were able to solve them right away. My only bad experience that I've forgot to take my "kindle" device and contacted them to look for it but they told me they didn't find it and I'm 100% sure that I left it there.

Dear Enas E., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the kindle, I would like to inform you that we already double checked in the room and with our lost and found department, but we didn't find anything. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Hotel is great place for relaxing and enjoying red sea snorkeling

Customer review rating 4.6/5

Shady E. Families - 04/05/2019 AccorHotels certified review

I enjoyed the stay at Novotel, Mr. Sharkawy from front desk was very hospital and kind. The room was great the furniture was new and nice, pool was also great and nice, beach was fantastic and full of colorful fishes, food of the restaurant wasn't that nice it didn't have varieties on diner. Also I felt disappointed that the price I book the room with from Accor website was very high comparing to the price I would get from Hotel directly, I booked from the Accor website so I get use of the 10% discount for the member but unfortunately after the discount the price was very high.

Dear Shady E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amr Salah General Manager

Excellent

Customer review rating 4.6/5

Ayman E. Families - 04/05/2019 AccorHotels certified review

We were very pleased our stay in Novotel marsa Alam everything was perfect many thanks for all of the staff

Dear Ayman M., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Stunning

Customer review rating 4.6/5

Khalid F. Families - 03/05/2019 AccorHotels certified review

The staff were friendly and decent specially the receptionists. Thanks to Mr.Sharkawy and Mr.Khamees who made our stay comfortable starting with their warm welcome.

Dear Khaled F., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
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