Hotel - Mercure Poitiers Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Poitiers Centre Hotel

4.5/5 1,810 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 104.50 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 13h30
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 50 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,810 reviews

Our guest reviews for Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

Find out more
Jennifer H. Couples - 05/10/2018 AccorHotels certified review
« Pleasant, helpful staff, comfortable, clean room with a lovely bath and shower »

The room and the staff were as I would expect for a 4 star hotel - I have no complaints

Alberto D. V. Business - 27/09/2018 AccorHotels certified review
« acceptable »

My room was smelling very bad and the carpet was filthy (old stains). Nice breakfast buffet and excellent restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALBERTO DE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andy E. Couples - 23/09/2018 AccorHotels certified review
« Ideal location in a lovely town »

Very nice, good value hotel just a couple of minutes walk from the centre of town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDY E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N. J. Couples - 18/09/2018 AccorHotels certified review
« comfortable, good service »

very good service from all staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

James F. Couples - 12/09/2018 AccorHotels certified review
« Great location »

Location 10/10, room 8/10, stairs slippy fell once in the room. Reception 10/10, breakfast 10/10, restaurant 3/10 ambiances good, food poor very bland. Bar 1/10 stood at bar for 10 minutes staff gave no eye contact, asked for a drink got ignore, gave up and went to room. Poor customer service in restaurant. Would I recommend, no ...would I stay again no

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A P. Families - 10/09/2018 AccorHotels certified review
« Good service »

We found the building fascinating and the service good and staff most welcoming

Marie E. Couples - 06/09/2018 AccorHotels certified review
« Holiday stay »

Booked Poitier as overnight stop for our holiday in Agen. I am unable to walk I am in a wheelchair so need bathrooms and bedrooms to be spacious. Both of these were. However, the mirror in the shower room was too high to use from my wheelchair, for a toilet to be easily accessable for a disabled person, rails are needed on both sides, there was only one small rail on the left. Rails around the shower are good. I have visited France on holiday many times. Disabled access is improving in cafes and restaurants but France has not got it quite right yet. I know that Accor are improving their hotels, who designs and recommends these improvement to you? Do they know what equipment and aids are needed? Do they or you ( Accor hotels ) discuss the plans / designs with persons requiring special aids? If bathrooms/shower rooms are made more accessable I would certainly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADRIAN E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Andrew F. Couples - 03/09/2018 AccorHotels certified review
« Average »

At check in I was surprised by not being recognised as a Silver member of Accor club. No free drink offered. We were advised dinner would be available but reservation required. At 19.15 I requested a table for 2, but then told the restaurant was full. No apology offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anthony H. Solo - 29/08/2018 AccorHotels certified review
« good to be back »

Having stayed at the Mercure Poitiers before on two occasions I was looking forward to a return visit, and was not disappointed ! Usual friendly welcome from reception, great well planned simple but more than adequate room, followed by usual superb dinner in the franchised restaurant, and then perfect breakfast the next morning! I was a happy man!

Alain V. Solo - 28/08/2018 AccorHotels certified review
« Smooth & good sense of service »

I enjoyed location, breakfast choice, specially the delicious cakes and quiet atmosphere , room was nice with an interesting layout.

Luca Business - 07/08/2018 AccorHotels certified review
« Very nice atmosrphere, a great surprise. »

Used to the Mercure room and recception standard, it was a great surprise to find an historical place, where architecture bring you directly in the medium age atmosphere. The restaurant is very good and you are not far from central railway station

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Couples - 26/07/2018 AccorHotels certified review

SATISFAIT MAIS SANS PLUS

Mb Couples - 25/07/2018 AccorHotels certified review
« Excellent Hotel in an unusual setting »

A delight

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHIEU B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

P. S. Couples - 10/07/2018 AccorHotels certified review
« P. S. »

Staff and reception were good , the room was a bit tired as were corridors but ok , not one of the best that’s for sure

Emmanuel Business - 10/07/2018 AccorHotels certified review
« Really good experience »

Perfect location Stunning interiors and restaurant.

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Mrs »

Very good

Louise Couples - 05/07/2018 AccorHotels certified review
« Lovely hotel but don't expect good service in the dining room »

Hotel is in a perfect central location in the old town. Rooms were modern, clean and fresh. We chose to eat in Les Archives as it supposedly had a good rating? Sadly we didn't have a very good experience. Service was very slow and our food, left a lot to be desired. The kitchen and waiting staff were more interested in closing up early for the evening. Such a pity as we found most of the staff friendly and helpful.

Andrew Couples - 28/06/2018 AccorHotels certified review
« Very pleasant and comfortable stay! »

Excellent staff!

Daniel, I. Couples - 24/06/2018 AccorHotels certified review
« A very nice overnight in Poitiers »

Interesting setting, adequate room, excellent restaurant with memorable meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Couples - 18/06/2018 AccorHotels certified review
« Great Restaurant, disappointing rooms »

Really looking forward to staying in an old church, disappointed with the room from the minute we arrived. Had great potential but poor finish and up keep, marks on walls and ceiling, which was surprisingly low for an old church. Inadequate sound proofing; noise from rooms above and from rain on the outside ledge (reminiscent of a caravan in the rain) Bath area looked nice but nowhere to put anything around the wash basin, hence wood surround had water damage and looked shabby. Bath took over a hour to drain( & yes the plug was raised). Curtain to seperate bath area from sleeping area; surely a sliding door would have been possible. On the up side dinner at the attached restaurant was excellent and good value. Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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