Mercure Poitiers Centre Hotel 4 stars

Customer review rating 4.5/5 2,055 reviews
Mercure Poitiers Centre Hotel
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Room 1

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 13h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000
poitiers
france

Tel: +33549505060

Fax: (+33)5/49509573

Contact email

Check-in from 13h30

Check out up to 12h00

  • VITALYS :   PICTAVIENNE THEATRE

  • By plane

    BORDEAUX MERIGNAC At 257km / 159 miles

  • By train

    GARE TGV POITIERS At 0.8km / 0.5 miles

GPS :46.583024, 0.339759

Our accommodations

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with terrace - 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with a double bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with a double bed, situated in the ancient chapel

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Suite with a double bed, situated in the ancient chapel

  • Max. number of persons: x2
  • Area: From 33
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Kettle
  • Business Desk(...)

Our restaurants and bars

LES ARCHIVES

Type of cuisine: French

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LES ARCHIVES (INDÉPENDANT)

Photo non contractuelle / Strictly non binding

Independent bar located within the Chapel and accessible from the hotel reception.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 35 m²

  • Maximum capacity: 19 people

Find out more
Mercure Poitiers Centre Hotel Meeting Room

Our guest reviews for
Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,055 reviews

Good, but....

Customer review rating 4.5/5

Paul K. Couples - 16/04/2019 AccorHotels certified review

Room 318 is a nice room, well equipped, comfortable and spacious. However I asked for a quiet room and room 318 is directly above the private dining room. You can hear the conversation around the dining table, often raucous, until they finish dining and the metal spiral staircase leading up from the dining room runs next to room 318 and on our last night several children took great delight in running up and down it till well past my bed time!

Perfect in every wY

Customer review rating 4.5/5

Andy P. A. H. H. Couples - 09/04/2019 AccorHotels certified review

everything from check in to departure was brilliant. All the staff were so nice and polite and helpful, neither of us speak french but almost all spoke english nothing was too much trouble. The hotel certainly has the wow!! factor from the moment you walk through the door to reception. The restaurant is excellent both with its food, service and ambiance.

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cheap Ibis touches spoil what could have been good

Customer review rating 4.5/5

Anonymous Couples - 31/03/2019 AccorHotels certified review

Overall OK but the cheap portable heater, plastic glasses and cardboard cups made the room feel low quality. Staff were fine and the breakfast was good in a great room.

Fantastic, romantic experience.

Customer review rating 4.5/5

Nuntius Couples - 04/03/2019 AccorHotels certified review

Could not of wanted for anything more. Had dinner in the restaurant which was amazing. The venue is stunning, would recommend to others. Will definitely stay again.

Great team, lovely restaurant, very clean

Customer review rating 4.5/5

P J. S. Couples - 20/02/2019 AccorHotels certified review

The room was great with original details from the old Chapel. Everything was extremely clean. The shower was powerful and it was good having the toilet in a separate room. Les Archives restaurant had a varied menu and the food was well prepared though I did wonder why water was only provided on one of the three visits we made. Car parking was close but awkward when leaving the car park as the ticket showed up a cost 5 times higher than the agreed rate. You have to talk to the attendant and I'm not sure how good their English might be. Fortunately, my wife speaks French fluently. Overall, a very enjoyable stay.

Dear PHIL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 14/02/2019 AccorHotels certified review

The system for wireless internet is horrible. I had to re-enter my name and other information about 5-8 times per day with my two devices. The breakfast was grossly overpriced at EUR18, and it was never made clear what was the difference between 'express breakfast' (EUR8, which I thought I was going to pay) and the more expensive option. I still don't understand how that classification is made. No one asked me in the breakfast room which option I wanted.

perfect room and services

Customer review rating 4.5/5

David P. Couples - 07/01/2019 AccorHotels certified review

We just spent a night at the hostel but everything was perfect.

Very nice but strange

Customer review rating 4.5/5

Anonymous Couples - 29/12/2018 AccorHotels certified review

Staff were extremely nice and friendly and helpful. Dinner was excellent Breakfast was good Room was strange - we had a superior room in the abbey which had some original features but also lots of concrete. The layout of the shower was strange so it was difficult to have a shower without getting water everywhere. No working plug in the wash hand basin.

Dear MARTYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Need improving

Customer review rating 4.5/5

L. Families - 23/12/2018 AccorHotels certified review

Dear sir, Thanks for this email to make me expresse a little my concern and my gratitude meanwhile. Firstly thanks the sir at reception changed the room immidiately and update us to a room larger when I called him saying the room is not non smoking room while I réserve a non smoking room. I was happy with his efficiency. Then when I moved to the privilege room which a few problem: The shower water goes everywhere and you have to hold the head shower to take a shower and after the show the shower room is not accessible. Water everywhere! The door of shower is ruined due to humidity on the ground. It is a big pity for a 4 stars hôtel. Thé room is 318. I recommend you to take a look of that room and update the situation of shower room, install an efficient system for showering. Best regards Xin L.

Dear XIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 20/12/2018 AccorHotels certified review

Excellente !

The best hotel I've stayed at and it always exceeds expectations

Customer review rating 4.5/5

Gemma P. Couples - 18/12/2018 AccorHotels certified review

We love staying here and wouldn't stay anywhere else in Poitiers. We've been enjoying a night's rest and delicious dinner for 3 years now and it's always superb. The staff are so friendly and helpful. The room is always very clean and comfortable. The location is ideal for the town and also secure underground parking within easy reach. The hotel's restaurant is amazing! The meal we had this time was exquisite. I loved its Japanese theme!

Mr

Customer review rating 4.5/5

Manoj K. Business - 07/12/2018 AccorHotels certified review

Toilet was leaking all night and hence keep having water filled and flushed. This was reported in the reception and there were no concern. Even though this was fixed for second night, there were no apologies. Even though I don't use your reward system (use Hotel.com) but do stay most of the time in your chain of hotels around the world. I never expected this from a worldclass chain.

Dear MANOJ K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean, comfortable, quiet

Customer review rating 4.5/5

Davor Business - 14/11/2018 AccorHotels certified review

I had a nice stay at the Hotel Mercure in Poitiers Center. The room was spacious, bed was comfortable, it was quiet so I slept very well. I had an excellent breakfast with adequate choice of everything from fruit to eggs to jams. Room was clean, shower was enjoyable.

Dear Davor K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A quiet but central location with Very friendly and helpful staff

Customer review rating 4.5/5

S. B. Families - 07/11/2018 AccorHotels certified review

We chose this hotel due to its central location and previous good reviews. We were visiting our daughter who is studying in the town. I am also a member of Club Accor. First impressions were good, with the hotel located very near the main town centre. The reception on arrival was both efficient and friendly and the room, whilst a little basic, very clean and comfy. Thereafter, during our stay, we found all staff members to be very friendly and helpful. The building architecture is very interesting too and the restaurant, whilst busy, is of very good quality. Overall, a very enjoyable stay.

Dear STEPHEN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Somewhat disappointed

Customer review rating 4.5/5

J K. Couples - 07/11/2018 AccorHotels certified review

We drove from Brittany and arrived at 13.45. On checking in we asked the receptionist if we would be able to have a snack for lunch. As we had a car to park it was 14.00 before my husband was back in the hotel and we were told we were too late for lunch. She could have arranged for us to order immediately- or even suggest we ordered room service, but instead we wandered around Poitiers trying to find somewhere to eat as all restaurants had stopped serving. Room 517 at the top of the hotel was disappointing with no character and we were kept awake by rain dripping on the roof. Also didn't like the bathroom with no door, very draughty coming out of the shower. Breakfast area was soulless. We had looked forward to staying in this hotel but the experience was not what we hoped it would be.

Dear JENNIFER K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wonderful hotel, amazing reception staff, extremely helpful

Customer review rating 4.5/5

Jude Couples - 31/10/2018 AccorHotels certified review

Fabulous hotel, stayed in the ancient chapel part and it's truly beautiful, carefully and cleverly designed. Very quiet rooms. The reception staff were beyond helpful. Will definitely stay again. Thank you so much

Dear SEAN F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.5/5

Anonymous Business - 29/10/2018 AccorHotels certified review

Very good. Clean rooms, great service by staff. Wifi unclear and unreliable which was a considerable downside.

Dear SHONA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.5/5

Kirill Couples - 20/10/2018 AccorHotels certified review

Everything was good- from checkin to checkout. The only thing I’d improve is storage - it’s amost non-existent despite plenty of space.

Dear KIRILL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Loved the room and the restaurant.

Customer review rating 4.5/5

Robert A. Couples - 19/10/2018 AccorHotels certified review

The room, on two levels, was unique. The restaurant was wonderful. Great service as well.

Dear ROBERT A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Arnaud G. Business - 17/10/2018 AccorHotels certified review

Excellent stay, I could even book my diner ahead as I knew my train was going to arrive late. Very pleasing staff, very attentive

Dear ARNAUD G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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