Hotel - Mercure Poitiers Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Poitiers Centre Hotel

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4.0/5 555 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h30
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 50 rooms
  • 50 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,611 reviews

Our guest reviews for Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 555 reviews
AccorHotels certified review
Anonymous Couples - 18/06/2018
« Great Restaurant, disappointing rooms »

Really looking forward to staying in an old church, disappointed with the room from the minute we arrived. Had great potential but poor finish and up keep, marks on walls and ceiling, which was surprisingly low for an old church. Inadequate sound proofing; noise from rooms above and from rain on the outside ledge (reminiscent of a caravan in the rain) Bath area looked nice but nowhere to put anything around the wash basin, hence wood surround had water damage and looked shabby. Bath took over a hour to drain( & yes the plug was raised). Curtain to seperate bath area from sleeping area; surely a sliding door would have been possible. On the up side dinner at the attached restaurant was excellent and good value. Staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Linda H. Couples - 12/06/2018
« Good position - shame about the parking »

Enjoyed our stay. Although duplex room could often be a problem for older people during the night having to GO downstairs to the bathroom. No water upstairs so you have to remember to fill the kettle for your morning drink! But loved the overall experience being an existing chapel. Also found the parking a nuisance being so far away.

AccorHotels certified review
Lionel Couples - 11/06/2018
« Plesant overnight in Poitiers »

Clean and comfortable rooms. Professionnal and effective staff. We found what we were expecting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEEJIN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
John Couples - 02/06/2018
« MR »

Excrllent

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 20/04/2018
« Great location, great staff »

Staff were all very friendly and helpful, hotel is in very good condition with spacious clean rooms (even with baby) and great proximity to centre of La Rochelle.

AccorHotels certified review
Richard Couples - 17/04/2018
« Helpful staff in friendly hotel »

Room was interesting - with en suite downstairs and comfortable bed up the winding staircase. A clever way of blocking out the street lights was an easy to use screen attached to the gothic window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
M P. Couples - 16/04/2018
« a lovely and unusual hotel »

enjoyed our stay, interesting and fascinating city, comfortable hotel, most helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Business - 11/04/2018
« Dr »

Everything was very nice: staff, cleanliness, food. the only thing we really didn't like was that the toilet in our room (205) didn't have a hand basin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JILL F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jennifer L. Families - 06/04/2018
« efficient check in and check out, helpful staff »

Very nice, Poitier is a calm and friendly place

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anton O. Couples - 19/03/2018
« A gem with lots of character »

The hotel overlaps an old church and much of the interior has features of it - amazing! A special remark on the restaurant: super-stylish and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTON OVCHINNIKOV, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
James W. Couples - 12/03/2018
« great stay »

I loved staying in your hotel. I've completed this form before! xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMIE W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Dawn Couples - 27/02/2018
« Wish we had more time to stay than one night! Fabulous »

From the moment we checked in to our evening meal and our room - everything was lovely. There was free parking right outside the hotel as it was a Saturday night into Sunday! The hotel has lovely architecture being in the old chapel, our room 419 was a duplex in the old chapel and had a lovely staircase and balcony bedroom. Our meal was delicious and breakfast buffet suffucient too. Would highly recommend anyone staying here. Just wish we had more time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAWN SHRIVES, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Y. H. Couples - 09/02/2018
« Enjoyed it so much we shall certainly use it again »

We thought the location of the hotel was excellent, and the design and style of the hotel very impressive. We loved how the architect and designers had restored the building and the interior. The bedroom was very comfortable and the breakfast extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YVONNE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Malcolm Business - 05/02/2018
« Pleasant no nonsense business stay. »

Just what I would expect for a business stay. Rooms definitely have “character” which is a pleasant change to the usual. Unfortunately local taxis unreliable - arrived at the station in the rain, taxis at the rank but no drivers. Walked to the hotel in the rain. Following day taxi did not arrive - after 20mins waiting in vain the receptionist, who had been trying to call the taxi company, explained how to get to my destination by bus. Arrived at meeting half an hour late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALCOLM BARRACLOUGH, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Difrombrisbane Couples - 23/01/2018
« Marie- Anne is a superb employee »

We arrived on a freezing morning from the train and from our first encounter with Marie-Anne we had a very positive experience. She allowed us to check in early which was excellent. When we returned to ask he about the local area she provided us with a map and asked if we needed an umbrella. She advised us to book for the restaurant which we ate in during our second evening. The room was comfortable and provided everything we needed, to the much needed coffee and tea each morning to a step in shower which we prefer. It has been an exceptional experience staying at the hotel and I would certainly recommend it to my followers on trip advisor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DI PAEZ, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Friends getaway - 26/10/2017
« Difficult to find but excellent central location. »

The hotel personnel, Michel and Marie-? we're very helpful. Les Archives waitress Ihsen (sp?) was very thoughtful, friendly, and efficient. The restaurant was excellent but one should reserve to be assured of a place.

AccorHotels certified review
Twright Couples - 18/10/2017
« Not a good experience. This is not what one would expect from a four star hotel »

The website needs details of how to find the hotel in Poitiers. How to find the parking and then the hotel. There are a lot of comments about this on tripadvisor ad booking.com. This can be fixed easily, so why has it not been done?. One gets used to a standard of customer service in France below that of the UK and other countries, but even allowing for that it is depressing to find staff on reception looking at their iPhones instead of greeting guests. A training problem.The rooms should be described in more detail, i.e the duplex rooms have a large number of narrow stairs between the bedroom and the bathroom / WC; the other "superior" rooms have not got bathrooms with doors, or WCs with wash hand basins. Cheap paper cups and wooden sticks instead of proper cups for coffee. When we mentioned this to the staff, we were told that we could have booked a Premium room with all these facilities - for a mere €55 more. Pas un bon rapport qualitée/prix. This hotel needs a make-over: uninviting lighting in the reception and the corridors. The bar area and restaurant also unwelcoming and uninviting - we chose to go elsewhere rather than suffer the total lack of atmosphere. What a shame Mercure/ Accor does not appear to care about improving the customer offer here. The location is excellent - the centre of Poitiers but very, very quiet; no traffic, no "hotel ventilation noises".

AccorHotels certified review
Terence C. Families - 16/10/2017
« A pleasant stay on the whole. »

The service was very good, the receptionists were extremely helpful. The room was spacious and the bed was comfortable but at night the noise from other rooms was intrusive. The restaurant was excellent both for service and the quality of food.

AccorHotels certified review
Malcolm C. Couples - 08/10/2017
« my wife birthday weekend »

We had great time i ordered flowers and Champagne in the room on arrival the flowers were great but no Champagne until later on in the day so i asked for it to be removed as the moment had passed . the food was amazing in the restaurant we will be staying again soon i hope.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALCOLM c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Brian L. C. Couples - 02/10/2017
« Nice hotel in good location »

Central location, easy to find, parking nearby. Bedroom in old chapel not great layout. You walk into the bathroom on entering the room with bed upstairs on mezzanine. 2 stools and a coffee table downstairs looking at sink and shower unit. We didn't like the plastic cups for water and paper cups for tea/coffee. Not 4 star hotel quality. Breakfast was average, scrambled eggs cold and runny.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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