Mercure Poitiers Centre Hotel 4 stars

Customer review rating 4.5/5 2,207 reviews
Mercure Poitiers Centre Hotel
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 13h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000
poitiers
france

Tel: +33549505060

Fax: (+33)5/49509573

Contact email

Check-in from 13h30

Check out up to 12h00

  • VITALYS :   PICTAVIENNE THEATRE

  • By plane

    BORDEAUX MERIGNAC At 257km / 159 miles

  • By train

    GARE TGV POITIERS At 0.8km / 0.5 miles

GPS :46.583024, 0.339759

Our accommodations

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room with terrace - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with a double bed, situated in the ancient chapel

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk(...)

Suite with a double bed, situated in the ancient chapel

  • Max. number of persons: ‌2
  • Area: From 33
  • Most of the accommodation: Duplex *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Kettle
  • Business Desk(...)

Our restaurants and bars

LES ARCHIVES

Type of cuisine: French

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LES ARCHIVES (INDÉPENDANT)

Photo non contractuelle / Strictly non binding

Independent bar located within the Chapel and accessible from the hotel reception.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 35 m²

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

2,207 reviews

Good surprise in architecture

Customer review rating 4.5/5

Pascal E. Families - 23/06/2019 AccorHotels certified review

Nice place, well revamped, decoration is simple, but with good taste.

A beautiful hotel in a historical setting

Customer review rating 4.5/5

Jean-pierre G. Couples - 21/06/2019 AccorHotels certified review

From the minute we arrived, we felt welcomed and at home: the bedroom that we were allocated was perfect but we preferred a room all on one level. The staff were most accommodating in facilitating this changeover and moved us within minutes into a room more suitable to our needs. We spent two nights in the hotel and absolutely loved the peace and quiet together with the central location which gave us the opportunity to discover Poitiers over the weekend.

Customer review rating 4.5/5

Anonymous Couples - 20/06/2019 AccorHotels certified review

Julie was the most lovely, caring lady!!! We have never experienced such kindness and professionalism in our many, many years of travel!!!! She really is the most perfect face for your lovely hotel!!!

An excellent meal and a comfortable room.

Customer review rating 4.5/5

John C. Couples - 20/06/2019 AccorHotels certified review

The acoustics in the dining areas made it almost impossible to hear what staff were saying and the shower room had an almost dangerously slippery floor. Had these not been factors, the score would have been higher.

Nice

Customer review rating 4.5/5

Anonymous Business - 04/06/2019 AccorHotels certified review

Nice and original room. Quite breakfast with limited but right meals.

Not very happy

Customer review rating 4.5/5

J C. W. Couples - 03/06/2019 AccorHotels certified review

No parking or proper guidance how to find our way out of local car park back to Hotel. Paint peeling off bathroom door and frame. Brown mold around shower area. Water from shower soaks most of floor area. Most older people like myself prefer a bath option. 9 steps to reception area is hard with poor legs. Bedroom ceiling may be fashionable, but to my mind looks unfinished. Toilet very high, OK for tall people. Bedroom walls appear water stained and damp, or is this also fashionable?

Dear JOHN W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Highly satisfactory

Customer review rating 4.5/5

Jerry L. Couples - 24/05/2019 AccorHotels certified review

Pleasant room. Good to have tea and coffee making facilities. Could have done with proper mugs eager than cardboard. Also more 'normal' breakfast tea bags than exotic ones: typically French, of course. Offer of real milk in mini bar would have been good. Why are minibars always so expensive? I would really enjoy using them if they were more reasonably priced. As it is, the pricing policy means we never are tempted to pay for their contents, which means hotels make zero profit from us ... which surely offsets the higher profit they theoretically make but presumably rarely do. No one we know uses minibars....

Mrs

Customer review rating 4.5/5

Sandra Couples - 15/05/2019 AccorHotels certified review

Service pleasant and efficient room not great had stairs to bedroom with bathroom downstairs which was not modern

Dear SANDRA L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A pleasant stay

Customer review rating 4.5/5

Daniel Business - 15/05/2019 AccorHotels certified review

The hotel was well maintained and was very comfortable. The rooms were quirky which was nice (due to it being a church/chapel previously).

almost perfect

Customer review rating 4.5/5

T. Couples - 30/04/2019 AccorHotels certified review

great place and great people

Dear EMMANUEL T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good, but....

Customer review rating 4.5/5

Paul K. Couples - 16/04/2019 AccorHotels certified review

Room 318 is a nice room, well equipped, comfortable and spacious. However I asked for a quiet room and room 318 is directly above the private dining room. You can hear the conversation around the dining table, often raucous, until they finish dining and the metal spiral staircase leading up from the dining room runs next to room 318 and on our last night several children took great delight in running up and down it till well past my bed time!

Perfect in every wY

Customer review rating 4.5/5

Andy P. A. H. H. Couples - 09/04/2019 AccorHotels certified review

everything from check in to departure was brilliant. All the staff were so nice and polite and helpful, neither of us speak french but almost all spoke english nothing was too much trouble. The hotel certainly has the wow!! factor from the moment you walk through the door to reception. The restaurant is excellent both with its food, service and ambiance.

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cheap Ibis touches spoil what could have been good

Customer review rating 4.5/5

Anonymous Couples - 31/03/2019 AccorHotels certified review

Overall OK but the cheap portable heater, plastic glasses and cardboard cups made the room feel low quality. Staff were fine and the breakfast was good in a great room.

Fantastic, romantic experience.

Customer review rating 4.5/5

Nuntius Couples - 04/03/2019 AccorHotels certified review

Could not of wanted for anything more. Had dinner in the restaurant which was amazing. The venue is stunning, would recommend to others. Will definitely stay again.

Great team, lovely restaurant, very clean

Customer review rating 4.5/5

P J. S. Couples - 20/02/2019 AccorHotels certified review

The room was great with original details from the old Chapel. Everything was extremely clean. The shower was powerful and it was good having the toilet in a separate room. Les Archives restaurant had a varied menu and the food was well prepared though I did wonder why water was only provided on one of the three visits we made. Car parking was close but awkward when leaving the car park as the ticket showed up a cost 5 times higher than the agreed rate. You have to talk to the attendant and I'm not sure how good their English might be. Fortunately, my wife speaks French fluently. Overall, a very enjoyable stay.

Dear PHIL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 14/02/2019 AccorHotels certified review

The system for wireless internet is horrible. I had to re-enter my name and other information about 5-8 times per day with my two devices. The breakfast was grossly overpriced at EUR18, and it was never made clear what was the difference between 'express breakfast' (EUR8, which I thought I was going to pay) and the more expensive option. I still don't understand how that classification is made. No one asked me in the breakfast room which option I wanted.

perfect room and services

Customer review rating 4.5/5

David P. Couples - 07/01/2019 AccorHotels certified review

We just spent a night at the hostel but everything was perfect.

Very nice but strange

Customer review rating 4.5/5

Anonymous Couples - 29/12/2018 AccorHotels certified review

Staff were extremely nice and friendly and helpful. Dinner was excellent Breakfast was good Room was strange - we had a superior room in the abbey which had some original features but also lots of concrete. The layout of the shower was strange so it was difficult to have a shower without getting water everywhere. No working plug in the wash hand basin.

Dear MARTYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Need improving

Customer review rating 4.5/5

L. Families - 23/12/2018 AccorHotels certified review

Dear sir, Thanks for this email to make me expresse a little my concern and my gratitude meanwhile. Firstly thanks the sir at reception changed the room immidiately and update us to a room larger when I called him saying the room is not non smoking room while I réserve a non smoking room. I was happy with his efficiency. Then when I moved to the privilege room which a few problem: The shower water goes everywhere and you have to hold the head shower to take a shower and after the show the shower room is not accessible. Water everywhere! The door of shower is ruined due to humidity on the ground. It is a big pity for a 4 stars hôtel. Thé room is 318. I recommend you to take a look of that room and update the situation of shower room, install an efficient system for showering. Best regards Xin L.

Dear XIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 20/12/2018 AccorHotels certified review

Excellente !

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