Hotel - Mercure Rome West
Mercure Hotel Mercure Hotel

Mercure Rome West

3.5/5 1,231 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 60.00 EUR Non member rate
From 54.00 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 22  EUR
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ROMA FIUMICINO
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-23:00
    • Opening hours : Week-end 7:00-23:00
  • Snack & beverage machine

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 215 rooms
  • 12 rooms for people with reduced mobility
  • 26 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.3/5 AccorHotels Rating 1,146 reviews

Our guest reviews for Mercure Rome West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,231 reviews
S. D. N. Families - 11/07/2018 AccorHotels certified review
« Deceiving reception and problems with air conditioning »

Hello, it’s our second time at your hotel and I don’t think we will be back. First, it took 25 min to get served at reception desk for them to give me a rate of 100 Euros when Accord website was 83 Euros. They then told me to book it online and go back to see them with reservation #, witch I did and waited another 15 minutes to get to see someone. Second, the room was very hot 26celsius, we called 3 times they sent someone and finally at midnight they gave us another room, we switched and it was perfect but they could of done this a lot earlier! Finally at breakfast they told us it was not included, after another 15 min they figured out that when they changed the room the breakfast information did not follow. For such a big hotel chain, service was awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Di N. S., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure you that at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Fred Families - 09/07/2018 AccorHotels certified review
« Calm location with noisy sleep »

Calm neighbourhood and nice installations. Great breakfast options. The only problem was a noise during the night. We don't know whether it was from the vending machines next to the elevators or a A/C like machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERICO R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I'm sorry for the problem of the noisy, please accept my apologies, I assure all my effort to control what's happened. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico VIsicchio

Anonymous Friends - 04/07/2018 AccorHotels certified review
« Weekend »

My overall experience during my stay was good. The staff are pleasant and helpful. The room was clean and big enough but the aircon is noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALDREYN JUSTINE G. T., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about the condition system, I'm sorry for this, I assure all my effort to check what's happened. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Santtu S. Families - 03/07/2018 AccorHotels certified review

The Hotel was better nicer than I expected. Personel was nice and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santtu S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Manju V. Families - 26/06/2018 AccorHotels certified review
« Complaint on Mercure Roma West Poor Service »

To whom it may concern. Front desk check in service rating 4/10 - no greeting / welcome. Shuttle service rating 3/10 as the drivers werent friendly neither courteous. On overall, i would rate mercure rome west as 4/10 only as the hotel is slightly run down, bad shuttle service management, bad front desk service. Upon check in on 20 Jun, immediately informed hotel to reserve shuttle service to airport on 23 Jun at 7.30 a.m for pax of 6. Was informed that 6 pax is available. On 23 Jun morning, i was informed by front desk (cant recall his name but he was of 5’6 in height and average weight, the only male front desk assistant that morning) that 4 out of 6 of us had to get into another car (taxi) as the shuttle could only take 2 pax as there was 6 pax taking the shuttle. Withot further question, 4 of us got into the taxi. Upon drop off, taxi driver demanded for payment which i refused to pay as i was not all informed by hotel to pay. Why should i pay when i was the 1st to make reservation for shuttle service on 23 Jun. So I used the taxi driver mobile to call hotel, the very same guy (front desk) insist that i make payment depsite me trying to seek explanation. He threatened to lodge police report if i refuse to pay and challenged me to make a complaint to accor group & etc for his rude and unprofessional behaviour. He hang up the phone. I still refuse payment as i felt short changed by hotel hence called up the front desk guy again. He still refuse to listen until i asked him to check on room no which made the 1st reservation for shuttle service and we had two rooms 463 and 447 which was under my name - Manju V.. He didnt bother to apologise for his mistake, he told me not to pay and requested to speak with taxi driver. It didnt stop yet as the taxi driver followed me into airport to look for the other passenger who took the shuttle service to collect taxi fare. Neither me nor the taxi driver could locate the other guest hence the taxi driver sweared at me so loudly, i felt so humilated for the mistake made by the damn rude unethical unprofessional front desk guy who was working on morning shift at 7.30am. For the humiliation i suffered, i demand an apology from that particular guy as otherwise i would not hesitate to proceed further by posting this message on other hotel review site. I’m lost for word and speechless for the treatment i got on 23 Jun morning due to mercure rome west extremely poor front desk service. Such a shame for Accor brand. - Manju V. Stayed in Mercure Rome West from 20 Jun to 23 Jun. Room 447 and 463. 4 adults and 2 children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manju V., I am very sorry for what happened, but unfortunately there was a misunderstanding. I try to explain what happened, you booked our free shuttle to the airport and other customers had booked the paid taxi. Only the customers who had booked the taxi, got on our shuttle and you unfortunately got on the paid taxi. Unfortunately, there has been a mismanagement of airport transfer bookings by our receptionist, so I ask you to accept my personal apologies and apologies from the receptionist. Unfortunately, the bad behavior that you encountered from the driver was not the hotel driver, which I assure you is very helpful and kind, but the driver you reported to us was that of the taxi company. I assure you that I will do everything in my power to expose a complaint to the taxi company. I still want to apologize for our mistake in managing the transfer booking and getting confused. I hope you can understand our mistake and accept our excuses. To apologize for our mistake, I wanted to offer you 2000 points. Accor clubs for the inconvenience we have created. Sure of your understanding and we look forward to having you again in the Mercure Accor hotels. Sincerely, General Manager Domenico Visicchio

Anonymous Business - 25/06/2018 AccorHotels certified review
« Good stay, great food! »

Good 2-nights stay in Mercure West Rome. I liked the new shape of the lobby...not so much the changes in the rooms. Now, the greatest, impressive change is the food. Amazing Rigatoni Amatriciana, Saltimbocca alla Romana and Pasta con Bottarga e Vongole!!!! Same for the scrambled eggs (free-range eggs!), the ricotta cheese or the opportunity to squeezed your own juice. Congratulations for the general improvement of the food quality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Augusto v., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Luc Business - 19/06/2018 AccorHotels certified review
« Nice experience »

the hotel answers to the needs of an 4* hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luc B., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Janice D. Solo - 18/06/2018 AccorHotels certified review
« Room and stay was okay but needed more info on the airport shuttle »

I ended up here because I called another I had booked for 1.5 hrs to arrange their airport shuttle always getting Line Busy on my phone. So with no way to contact them, I went looking for a replacement as I was exhausted. Easy to book on line and I chose it because I saw the vans for Mercure at the shuttle stop and had stayed in a Mercure hotel before in Scotland. But after having to wait quite some time for the shuttle and getting to the hotel only to find out the shuttle starts at 7;40 or 7;20 and I had an early flight, I had to pay €50 for a taxi (which the hotel did arrange my 6;15am pickup) to get back to the airport in the morning. Not what I was expecting when you see airport shuttle. Should state limited hours. Large party in my hotel on my floor congregated in the hallways and around elevator and very loud. Bed was comfortable and toilet was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice D., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About our free shuttle services from and to Fiumicino, I assure you that all the specify information are well write in our website. Anyway will be my engage to perfectionaly this description. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Naick Business - 18/06/2018 AccorHotels certified review
« Bad quality »

The room key is not working for more than 50% of the time. Have to try 20 times. Room quality not good. Forget to pick up the laundry. Forget to bring back the laundry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas B., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure all my effort to check what's happened, because our attention for our guest is very high, really I'm very sorry for your dissatisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

emily201806 Family - 10/06/2018 TripAdvisor review
« Very enjoyable stay »

Hotel was easy to find and the shuttle service was useful for getting to and from the nearest station and to the local mall. The junior suite was spacious enough for a family of 4 and the beds were comfortable too. We particular enjoyed the breakfast as they had plenty of options to choose from to suit everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest thank you very much for your good evaluation and for your good comments. I hope you come back soon at Mercure Roma west. Thank you again

Peter Solo - 05/06/2018 AccorHotels certified review
« Comfortable stay »

Rooms, restaurant, service all really good! A sunny terrace would be desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER C., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Kristina V. Solo - 31/05/2018 AccorHotels certified review
« perfect »

I stayed for 1 night and the staff both at the bar & reception was very welcoming and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRISTINA V., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Caio D. Couples - 28/05/2018 AccorHotels certified review
« Nice hotel, far from the city »

I stayed only one night at the hotel the next day I headed to the airport. Hotel is out of the Rome tourist area, old room, very short room service menu but if you look for a hotel close to the Fiumicino Airpot this is the place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caio D., We very much appreciate your comments regarding your stay at the Mercure Roma West. Thank you for your suggestion, but I assure you that we have in progress a restyling of all the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico VIsicchio

Couples - 23/05/2018 TripAdvisor review
« Do recommend absolutely »

We stayed for our last night in Rome and was very good. as we check-in we were very nicely greeted and in French on top of it. room was very comfortable and very clean. was close enough to the airport and use the complementary shuttle. Thank you for a great stay and we will defiantly continue with Accor hotels for our travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you very much for to have appreciated our Hotel and our services. Your satisfaction is very important for us.

Anonymous Business - 22/05/2018 AccorHotels certified review
« My stay reached my expectation. »

Excellent stay. I would mention a particular attention to Mariana at the reception and Roberto at the bar for their friendliness and efficiency in their job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe D., We very much appreciate your comments regarding your stay at the Mercure Roma West. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Anonymous Business - 15/05/2018 AccorHotels certified review

Too slow the dinner

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor L., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso il Mercure Roma West. Sono molto dispiaciuto che il servizio ristorante sia stato lento e non sia stato all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Mi auguro di avere un altra opportunità per dimostrarle che è stato solo un inconveniente sporadico, perchè Le assicuro che il nostro servizio ristorante è invece molto apprezzato. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, Le porgo i miei più cordiali saluti General Manager Domenico Visicchio

Adrian Families - 15/05/2018 AccorHotels certified review
« Enjoyable and welcome »

Staff was extremely helpful, welcoming and polite. The welcome drink included my young son which was a pleasant surprise. The reception area was very welcoming. The room was spacious and clean as expected from these type of hotels. Breakfast was top notch. The free use of the garage gave us peace of mind and is a very important amenity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian A., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

H. L. Families - 08/05/2018 AccorHotels certified review
« Double paymemt of City Tax »

Although I paid a city tax when checking in, I was asked to pay it again (6 Euro) when checking out. So, I paid it again. I realized that I paid two times when I came back home and checked an invoice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L. H., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I inform you that you have paied in total 2 city tax, because in your room you were 2 adults and 1 child under 10 Y, then you have paied 6.00 euro p.p. per day for adults and nothing for the child because under 10 y. This is the policy city tax in Rome. I' have see your invoice and you paied correct 12,00 euros. I'm sorry if my operator do not have explained this, But I assure you that you paied correct city tax. Thank you for your comments and I remain at your disposal Sincerely, General Manager Domenico Visicchio

Javier Families - 26/04/2018 AccorHotels certified review
« Clean and comfortable stay. »

We wanted to take the hotel shuttle bus to Rome(subway station) but it was already full. I would suggest to provide more frequent trips or use a larger bus. The only practical option for us was the taxi which is not ideal in Rome (over 20km in heavy traffic from hotel)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier K., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Massimo M. Families - 15/04/2018 AccorHotels certified review
« Nice stay, very nice personnel »

Very nice and professional personnel. Rooms clean and confortable, just a bit outdated. Too many people smoking just outside the hotel automatic door.. smoke is coming in all the time..not nice when seating at bar licated just in front..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Massimo M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 60.00 EUR Non member rate
From 54.00 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates