Hotel - Mercure Rome West
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Mercure Hotel

Mercure Rome West

Viale Eroi di Cefalonia 301 
00128  ROME
ITALY

1,105 reviews
TripAdvisor Rating Based on 1,105 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 22  EUR
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 22  EUR
  • Babysitting on request
  • Air Conditioning
  • ROMA FIUMICINO
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-23:00
    • Opening hours : Week-end 7:00-23:00
  • Snack & beverage machine

Business services

  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 215 rooms
  • 12 rooms for people with reduced mobility
  • 26 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 769 reviews

Our guest reviews for Mercure Rome West

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,105 reviews
AccorHotels certified review
Oscar M. Friends - 18/07/2017
« clean facilities and good staff »

Everything good. Just air conditioning can be a more cooler

AccorHotels certified review
Massimo L. Business - 11/07/2017
« Positivs »

Positiva

AccorHotels certified review
Graham Families - 06/07/2017
« Good hotel  »

Clean comfortable experience.

AccorHotels certified review
Anonymous Business - 30/06/2017
« Easy being a guest »

No problems, all worked well. Freiendly and helpfull staff at check-in and -out and during the stay. Easy being a guest.

AccorHotels certified review
Hind-lara M. Families - 28/06/2017
« Comfortable and satisfactory »

This was our second time staying at the hotel. All up to our expectations, found that reception staff to be more fluent in English than before and friendlier. However, major problems with room service: the man who answered was very rude and the food and service we received was not value for our money. Oh, I called reception at 5:00 am in the morning and was very happy that my call was picked up immediately, but I was left on the phone for over one minute waiting for the internet password. I had to call again and asked the gentlemen why he left me hanging on the line and he said " I was busy with another guest." Odd.

AccorHotels certified review
Chris Friends - 21/06/2017
« Nice residential area »

As expected. A bit disappointed with the shuttle service both to the EUR Fermi metro station and FCO airport

TripAdvisor certified review
Family - 16/06/2017
« The Mercure Roma West Experience »

This was our second stay at Mercure Roma West, it was up to our expectations in terms of comfort, availability of information and friendly staff. Breakfast was great as usual. Check out and check in was smooth. Rooms were spacious and generally clean. However, there is much to be said about room service;. staff handling guest telephone calls for room service should be trained in hospitality and how to market room service rather than scarring customers away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for to have appreciated our Hotel our services and our staff, your satisfaction is for us very important for to continue at improve our standards. Thanks again

AccorHotels certified review
Simon Business - 15/06/2017
« As good as usual »

Efficient check-in and check out Quiet and comfortable room. Good value bar menu.

AccorHotels certified review
Jussi Families - 14/06/2017
« Shuttle, reception were nice, but bar poor »

Breakfast must start earlier because we have had morning flight. You should give any how something small fruits, pastries if early leaving. The reception was pollute and friendly. Bar tender was lacy, no interest to sell drinks for 5 persons group, we have to wait in empty bar.

AccorHotels certified review
Anonymous Couples - 12/05/2017
« Nice hotel for short stay in Roma »

Excellent hotel. Nice cosy room with convenient bed. Breakfast with waist choice of local dishes. Free of charge underground parking. Far from city center but shuttle bus provided till close metro station. WI-FI free in the room.

TripAdvisor certified review
OttawaBigSexy Family - 08/05/2017
« Very Unimpressed... »

Hotel is very old as evident by the fact that I could not use my CPAP machine. It was interfering with the hotel's electric system. I have stayed at over 1000 hotels and this has never happened. Hotel did nothing to compensate us for the lack of sleep we all endured for 2 nights. Description of hotel also states "modern and stylish". If you are 95 years old, I suppose, this hotel would be modern and stylish to you. We are presently staying at a Novotel in Munich. How these are both considered 4 stars is completely unexplainable, unless the rating system in Italy is far below that of Germany.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your second comments about our Hotel, and Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the air conditioning I ensure that our system is perfectly functional but at this time the temperatures in Italy are still a bit cold, therefore the conditioning system is not starting. As for the style of our hotel sincerely say that it must be felled, it seems to me an exaggeration, surely we plan to restyling but I assure you that our hotel is very much appreciated for elegance, refinement and cleanliness. Thanks for your suggestions that will surely help us improve. I hope that you to coming back at Mercure to appreciate our improvements.Thanks again for your comments.

AccorHotels certified review
Anonymous Families - 07/05/2017

No air conditioning and the hotel was too old for me to use my CPAP machine. When I tried using it, the lights in the room would flicker all night. Needless to say, none of us got any sleep. The staff, although helpful, should have shown more concern and/or offered either discounts or give us lots of free drinks to knock us out. Rome is a beautiful city and the experience at the hotel took away from our stay. The description also said the hotel was 'modern and trendy'. I'm really not sure what hotel they were describing but the one we stayed at was anything but modern and trendy. The hotel needs to be either completely refurbished or torn down.

AccorHotels certified review
Anonymous Business - 05/05/2017

very nice receptioners, and Mr.Jason

AccorHotels certified review
Anonymous Families - 01/05/2017

It was lovely. Very good location and very nice hotel.

AccorHotels certified review
Anonymous Families - 26/04/2017

Room is clean but old style bathroom. Staff at front and in the breakfast room is like machine. Quality of breakfast is fine. But many things can be improved to increase hotel's rating. If the management wants to improve it, we would recommend to stay at SAV hotel Bologna. We really like SAV hotel in Bologna. The style of SAV hotel is really like Accor hotel but cheaper and better in terms of quality. The staff are all really friendly. Breakfast is very well prepared and professional. Quality of croissants, bologna cheese, cake and fruits are all fresh with very good presentation and full services. You will find no doubt why they got rating of 9 from booking.com

TripAdvisor certified review
John K Family - 19/04/2017
« Good hotel close to fco airport »

The hotel is a short drive from the airport. The garage is convenient and the rooms are comfortable. Service in the restaurant was not great. Great breakfast 10 minute drive away at Giuseppe Tornatora. Would use it again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your comments and for to have appreciated our hotel. I'm sorry if our service restaurant not satisfied your expectation, I assure all my effort to check what's happened. Thank you again for you time and suggestions

AccorHotels certified review
Anonymous Solo - 09/04/2017

Clean, tidy and comfortable with good service. received an upgrade for the stay

AccorHotels certified review
Anonymous Business - 01/04/2017

The staff were pleasant, efficient and helpful. The room was well appointed and all areas of the hotel were clean and well maintained.

AccorHotels certified review
Anonymous Solo - 13/03/2017

I really enjoyed my recent stay at Mercure Roma West. The room was nice and spacious, bed very comfortable. The front desk attendants were great. I look forward to coming again.

AccorHotels certified review
Anonymous Friends - 10/03/2017

Our check-in experience was warm and welcoming. Our two rooms were located next to each other and both were spotlessly clean and well furnished. The beds were very comfortable. Secure free indoor parking in the basement of the hotel was a big positive. Breakfast was wonderful!

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