Pullman Kaifeng Jianye Hotel

TripAdvisor rating 5.0/5 205 reviews
Pullman Kaifeng Jianye
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Hotel extras

  • MyKids Package

  • MyGlass Package

  • Welcome Cookie

  • Free late check out till 2pm subject to availability

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • XINZHENG AIRPORT
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Kaifeng Jianye

No 16 Longting North Road
Longting District
475000
kaifeng
china

Tel: +8637123589999

Fax: (+86)371/23586666

Contact email

Check-in from 14h00

Check out up to 12h00

  • TIANBO YANG MANSION STATION :   TOUR LINE TIANBO YANG MANSION STATION

  • By plane

    XINZHENG AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By train

    KAIFENG RAILWAY STATION At 5km / 3.11 miles

GPS :34.81258, 114.341949

Our accommodations

SUPERIOR ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

DELUXE ROOM, 1 King-size Bed, Garden View

  • Max. number of persons: ‌3
  • Area: From 46
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: ‌3
  • Area: From 46
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, Lake View or Garden View

  • Max. number of persons: ‌3
  • Area: From 70
  • Views: Garden side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

SUPERIOR SUITE, Lounge Access, 1 King Size Bed, Garden View

  • Max. number of persons: ‌3
  • Area: From 96
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Ironing board and flat-iron
  • Shoe polisher(...)

Our restaurants and bars

LU HUA RESTAURANT

Type of cuisine: International

Enjoy refined Cantonese cuisine, Henan cuisine and our signature Kaifeng local dishes in this elegantly decorated restaurant. Each dish is made with the freshest ingredients of the highest quality.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PULLMAN CAFE

Type of cuisine: International

The Dining Restaurant has an open interactive kitchen. It serves a Western and Eastern a la carte menu and an international buffet in an elegant and relaxing ambience. It provides buffet breakfast and daily themed lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Our sophisticated Lobby Lounge is the perfect place to enjoy freshly brewed coffee, specialty teas and refreshing cocktails. Sample the large variety of snacks on offer, while you enjoy our live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

XI BAR

Photo non contractuelle / Strictly non binding

Enjoy fine wines and champagnes from different parts of world. The bar also offers the opportunity to participate in an interactive tasting session.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,050 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Pullman Kaifeng Jianye

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

813 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

205 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

MAUREEN B.

Customer review rating 4.6/5

Maureen B. Families - 05/07/2019 AccorHotels certified review

Check in and check out was confused and upsetting. When we cehcked in we were told breakfast was not included despite having our reservation "Bed and Breakfast" clearing stating it was included. We were charged for the breakfasts at $80 rmb each. They insisted that we prepay these on arrival. At check out we were not given a receipt. We checked out at 6am and was rushed getting to the bus so we did not realize that we had not been given a receipt until we arrived at the train station. This has been stressful trying to get a accounting of how much we paid for and a detailed receipt which we still do not have.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are looking into what you mentioned and will get back to you as soon as we can via Email. We really appreciate your sharing your concerns. Sincerely General Manager Pullman Kaifeng Jianye

Beautiful hotel in a traditional Chinese city

TripAdvisor rating 5.0/5

robynmck2016 Couples - 18/05/2019 TripAdvisor review

We had a great stay at the Pullman Kaifeng. The hotel sits in beautiful grounds with lovely flower gardens and lakes and walking paths, yet is just a few minutes by taxi from traditional Kaifeng city. The hotel is peaceful and well-appointed. We were upgraded to a suite - everything detail was covered, right down to the box with a stapler, eraser and pencil sharpener on the desk. Two bathrooms, comfortable sofa and bed, huge spa tub. The staff generally were very capable and friendly - standouts were the concierge Alan, who looked after our every need, and the barman in the lobby bar, Dean, who served our afternoon tea and happy hour drinks with a quiet professionalism rarely seen in China.

Dear Guest, Thank you for the great review of our staffs Alan and Dean! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Pullman Kaifeng Jianye

wonderful

Customer review rating 4.6/5

Hs Families - 08/05/2019 AccorHotels certified review

good environment, practical to visit the city, very calm, excellent service, wish to come back

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM Pullman Kaifeng Jianye

friendly staff and splendid environment

Customer review rating 4.6/5

Weston Families - 04/05/2019 AccorHotels certified review

staff is friendly and capable. Mr. Liu at the concierge is helpful with city tour advice in and quite attending. Room facilities and hotel environment are unforgettable. My mom loved that.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. And we are really happy you and your mum enjoyed staying here. we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Pullman Kaifeng Jianye

great

Customer review rating 4.6/5

Anonymous Families - 04/09/2018 AccorHotels certified review

my daughter love swimming in the hotel, everything is great. thank you!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you and your daughter soon. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Mr

Customer review rating 4.6/5

Huwen L. Couples - 25/06/2018 AccorHotels certified review

I asked if I can check in using my Chinese passport before I arrived, the staff told me it’s okay, however they refuse to check In. when I arrived. It’s so terrible

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Best hotel stay in last 20 years of travel

Customer review rating 4.6/5

Brian Couples - 10/05/2018 AccorHotels certified review

The service and hotel room were outstanding upon arrival until departure.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Luxurious hotel with marvelous experience

Customer review rating 4.6/5

Allan T. Families - 24/03/2018 AccorHotels certified review

Staffs greeted us with a big smile and assisted us in the best possible way. Room very cozy and large. Hotel surroundings are well maintained. Hotel location is very near to kaifeng star attractions.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Excellent "Welcomer", attractive hotel, annoying guest behavior, slow check-out and overall departure.

Customer review rating 4.6/5

Anonymous Business - 18/02/2018 AccorHotels certified review

The best thing about the Kaifeng Pullman was a "Welcomer" named Coco who directed me towards my room after check-in and offered to help with the hotel's evening "Discovery Tour" activity. She was very attentive and friendly and exceeded my expectations for hotel staff service. If the hotel's goal is to make guests "Feel Welcome", she above all other staff accomplished that exceptionally. The hotel is attractive and the room was aesthetic if rather small, and I had a good night's sleep after making the bed softer with an extra quilt. I was glad I could get an air purifier on request, the air quality in Kaifeng was not good that day. There were also some problems with the hotel stay. I could get an air purifier but there was no humidifier available on request even though there was a card in the room indicating that humidifiers were available, so that is some kind of mistake by the hotel. In the hall outside my room there was generally too much noise during the early evening from both cleaning staff and guests, more than usual in hotels in China. Check-out was probably the slowest I ever had, printing my receipt requested the night before required several minutes and calling a taxi took a long wait; maybe the hotel could inform guests about considerable delays to get taxis.

Dear MICHAEL LAWRENCE S., Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will faster the check out procedure and improve the service professionalism. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye

offered by satisfied service, including room, breakfast, luggage and reception

Customer review rating 4.6/5

Jennie Families - 14/02/2018 AccorHotels certified review

The long distance from front gate to lobby might make people feel more cold in the winter and the internal temperature of room was a little low.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Hotel provide free buggies service from the front gate to lobby, please ask the hotel door keeper for assistance. we already sent the engineer to check room temperature and we believe will satisfy you more for your next staying. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye
Customer review rating 4.6/5

Anonymous Solo - 10/02/2018 AccorHotels certified review

Room not as booked then changed to ordered room then freezzing cold needed heater. At 1 AM in morning.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye
Customer review rating 4.6/5

Q. Families - 06/02/2018 AccorHotels certified review

I used to travel a lot and this was one of the best experiences I have ever had. Great location,fantastic view as well as well trained staff, friendly environment. Especially the two managers Ms.Feng and Ms.Qian from front office, they really made me and my families feel like home.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Enjoy our 3 nights stay

Customer review rating 4.6/5

Vera C. Couples - 29/10/2017 AccorHotels certified review

Friendly services. Breakfast has great selections, good coffee, however the congee was cold when around 9:30 AM

Dear Vera Siu-Ling C., We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive feedback. I will share your comments with our team about congee temperature and make sure you will enjoy it next time.I am very sorry for that. Thank you again for sharing your experience, and we hope your next visit will be more enjoyable. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Beautiful guest rooms in a gorgeous setting.

Customer review rating 4.6/5

H L. Friends - 25/10/2017 AccorHotels certified review

Room decor is beautiful. Lobby lounge service was a bit tardy. It wasn’t possible to get limousine service.

Dear Hoi Ling Helen L., Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Very relaxing

Customer review rating 4.6/5

Christopher Couples - 21/10/2017 AccorHotels certified review

Disappointing that no one answered my queries in booking.com "special requests" or the E mail link at the internet site

Dear Christopher B., Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for not answering your queries from Booking.com by us, we did not check the reservation carefully. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM Jame Zhao Pullman Kaifeng Jianye

Great service and beautiful property

Customer review rating 4.6/5

Emmanuel C. Families - 21/09/2017 AccorHotels certified review

Service was superb at the hotel and the property was beautiful.

Dear Emmanuel C., We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Mostly good

Customer review rating 4.6/5

Xin L. Friends - 21/08/2017 AccorHotels certified review

Mostly good,but I suggest that there should be a service of shuttle bus from the gate to the hotel entrance since there is a long way to go . And if you already have this kind of service please notify the guests coz I don't get any information about that and I just walk out

Dear Xin L., We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and you are totally right about shuttle service, we do offer it to all guests and we will notify the guests before they arrive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Excellent hotel with very helpful, friendly and professional staff

Customer review rating 4.6/5

Thomas Solo - 07/08/2017 AccorHotels certified review

The hotel was very comfortable with beautiful rooms and facilities. The breakfast and food from room service was also delicious. The best part of my stay though was the hotel staff. They made me feel very at home and were incredibly helpful with everything I needed.

Dear Thomas Francis Henry F., We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GM James Zhao Pullman Kaifeng Jianye

smart room and great desgin,services needs to be improve

Customer review rating 4.6/5

Kamil K. Couples - 01/08/2017 AccorHotels certified review

First of all,we are really thankful about upgrade our room,but the staff who take us to the room,he didnt help my wife to take the suitcase in the middle of the night,and also went to the wrong room at the beginning;Second was that i tried to speak chinese when the receptionist dont understand English,but she laughed and change the phone to another receptionist;Third was my wife called to ask the hotel if we forgot shoes in the room after we check out,and we didnt get any answer after 4hrs phone call.

Dear Wei L., Thank you for taking the time to tell us about your experience at the Pullman Kaifeng Jianye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, GM James Zhao Pullman Kaifeng Jianye

Very pleasant stay .

Customer review rating 4.6/5

Kc T. Business - 15/07/2017 AccorHotels certified review

Stuff were very helpful and polite .

Dear Kheng Chong t., We very much appreciate your comments regarding your stay at the Pullman Kaifeng Jianye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. While I noticed that you were not fully satisfied with Wi-Fi speed, which we will follow up by proper actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. please feel free to contact us anytime. Sincerely, GM James Zhao Pullman Kaifeng Jianye
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