Hotel - Mercure Rostov-on-Don Center
Mercure Hotel Mercure Hotel

Mercure Rostov-on-Don Center

4.5/5 354 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 6200.00 RUB Non member rate
From 5580.00 RUB Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ROSTOV ON DON
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 89 specially designed rooms.The Mercure Rostov-on-Don hotel offers free WIFI, 3 conference rooms equipped with state-of-the-art video and audio-visual equipment, a restaurant combining traditional Russian cuisine with classic French dishes, and a fitness center.

  • 89 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,895 reviews

Our guest reviews for Mercure Rostov-on-Don Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 354 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anna K. Business - 05/11/2018 AccorHotels certified review
« Perfect as always, many thanks »

No complaints for 3 years of my business trips to Rostov-on-Don and this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемая Анна, В первую очередь, позвольте от лица всей команды поблагодарить Вас за выбор Меркюр Ростов-на-Дону Центр, а также за прекрасный отзыв. Мы очень рады, когда наши Гости чувствуют радушный прием и ценят наши старания. Спасибо Вам за это! С радостью ждем Вас снова и снова в гости. Всего самого доброго, Наталья Ковальчук Генеральный Управляющий

Hendrik Business - 28/09/2018 AccorHotels certified review
« Nice place, good location, nice staff »

Nice place, good location, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager, Kovalchuk Natalya.

Tatiana Business - 01/09/2018 AccorHotels certified review
« Very nice hotel »

Good location, well trained staff, full breakfast with loads of healthy choices, many good restaurants nearby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatiana, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we are looking forward to welcoming you again. Sincerely, General Manager Nataliya Kovalchuk

Olga Solo - 18/08/2018 AccorHotels certified review
« It was ok but i guess i will look for another hotel to stay next time »

The staff is very friendly and helpful , all my requests were answered immediately. The main problem that bothered me was the noise from the street outside, mainly motor bikes roaring at nights. Another issue is that the room service menu has a very limited variety of vegeterian meals. The restaurant downstairs has a better choice, and the kitchen is very good. The TV channels are very limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thank you for taking the time to share your feedback. We are glad that you were satisfied with staff and kitchen of our hotel. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager Natalia Kovalchuk

Marco Solo - 05/08/2018 AccorHotels certified review
« good experience »

i didn't have any problems during my stay in hotel. Room was quite big and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Andrew J. C. Business - 03/08/2018 AccorHotels certified review
« Efficient - clean - conformatbel »

Clean, conforable rooms - easy check in check out - does what it says on the Box

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew John C., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Albina C. Families - 29/07/2018 AccorHotels certified review
« Family trip on holiday went well »

The overall impression was positive but for a few things. Firstly, we arrived at 3 am with two kids (aged 2 and 7), the room was NOT ready. After contacting the reception everything was put in quickly but they should have been prepared considering the fact I did request the cot and foldable bed for our prestige room. Secondly, the taxi service the hotel offers is a complete rip off. Our rude from the airport was 2600 rub vs 800 rub with city taxi. Same was for my ride to the cemetery which was 1500 instead of 400 max. I'm originally from Rostov and have friends there and when I learned that our family was taken advantage of I was very frustrated of which I told the reception. Since then they booked the decently priced taxi for us. Otherwise the location is good and the staff are friendly. I felt like talking to the hotel manager about my concerns but we were too busy. Thank you for taking this info on board. You can call me in Geneva on my mobile +41… Best, Albina

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your constructive comments regarding your stay at the Mercure Rostov On Don Center. I sent you private message to your email with my sincerely apologies, and we hope to welcoming your family again in our hotel! Kind regards, General Manager Natalia Kovalchuk

Heike Solo - 23/07/2018 AccorHotels certified review
« Rostov am don - jaaaa »

Tolles personal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heike, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, General Manager Natalia Kovalchuk

Gorge Business - 22/07/2018 AccorHotels certified review
« Good value for money »

Friendly staff, excellent standard room, big shower, good breakfast but toast in factory packaging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gorge, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

Anonymous Business - 16/07/2018 AccorHotels certified review

Overall I am satisfied with the stay BUT I was overcharged for my stay. I have already informed the hotel directly and I am awaiting a revised invoice and for the overcharge to be credited to my credit card. This is dissappointing given that overall the stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. We are so sorry for this inconvenience, and hope the nearest time you will receive back the overcharged sum. Thank you again for sharing your experience, and we hope your next visit will be more pleasant that the previous one. Sincerely, General Manager Natalia Kovalchuk

Business - 16/07/2018 TripAdvisor review
« Nice and comfortable hotel »

My stay was pleasant and comfortable. Personnel was polite and complaisant. Only two things bothered me: TV set wasn't configured properly so I could't watch Russia24 channel, oatmeal porridge was sweet, but I would prefer it to be neutral so I could choose myself sweet or salty I want it to be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear neseva2018, Thank you for a warm feedback! We are glad that you enjoyed your stay in Mercure Rostov on Don Center! We are very grateful for all the remarks you’ve made. They make our hotel better. Looking forward to welcoming you again in Mercure Rostov on Don Center! Kind regards, General Manager Natalia Kovalchuk

Alexander V. Families - 14/07/2018 AccorHotels certified review
« Bad food and wrong tariffs »

Fried eggs offered during the breakfast are terrible. We even wrote to customer service, but still no reply. Reception staff also wanted to charge extra money for a second person in a room. While price in Accor app is the same wether you book this room for one, two or even 4 persons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We'd to inform you that during reservation you can choose the necessary number of guest, and the total information about guests are displayed in the confirmation. In the general information about room you can find information about the maximum pax per room. We hope that customer service will answer you as soon as possible. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Natalia Kovalchuk

Juan C. H. Friends - 03/07/2018 AccorHotels certified review
« Excellent Room »

Very Confortable Room, Big Room and good spaces

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Carlos H., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Paulo V. Families - 20/06/2018 AccorHotels certified review
« Very bad experience »

Extremelly disapointing stay in Rostov.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulo V., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We are sorry for situation with bed's configuration, It was 100% hotel's occupancy , so it was booked last privilege king-size bed room, and the hotel did not have opportunity to separate this one bed. Standard check-in time is 2 pm, in case if hotel has available rooms we are glad to check-in guests early. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are really sorry for this inconveniences and looking forward to welcoming you again at Mercure Rostov-on-Don Center Hotel. Sincerely, General Manager Natalia Kovalchuk

Kevin P. Business - 17/06/2018 AccorHotels certified review
« Clean, Friendly & Superb stay »

The Best Service and always been there to help the customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin R P., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Donier D. Solo - 09/06/2018 AccorHotels certified review
« Excellent »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

Sergey K. Business - 15/05/2018 AccorHotels certified review
« Everything was perfect! »

Durng all period of my staying I fill comfortable. Thanks to the care of the stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Joe M. Business - 06/05/2018 AccorHotels certified review
« Service & attention from the entire Team was excellant again. »

Same as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe M., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Valeria Solo - 03/05/2018 AccorHotels certified review
« Very nice and cozy hotel »

This is not my first stay at Mercure Rostov on Don Hotel, and I'm very pleased with the provided service, quality and the location. Very comfortable and cozy rooms with everything needed. Wide variety of meals for breakfast, friendly and helpful staff. One disadvantage I found during my two stays was the heating of the rooms, it was quite cold inside and turning on the air conditioning to heating mode didn't help. The staff at the reception suggested several ways of solving the problem, and in the end I was moved to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria, Thank you for taking your time and feedback about our hotel and for what draws our attention to some important points on which we need to work. We will certainly consider all your comments. In any case, we are very happy that the accommodation in our hotel will leave a positive impression! Sincerely, General Manager Natalia Kovalchuk

Vladimir Business - 13/04/2018 AccorHotels certified review
« Excellent stay »

All services were rendered timely, friendly, in elegant manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

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