Hotel - Mercure Rostov-on-Don Center
Mercure Hotel Mercure Hotel

Mercure Rostov-on-Don Center

4.5/5 343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ROSTOV ON DON
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 89 specially designed rooms.The Mercure Rostov-on-Don hotel offers free WIFI, 3 conference rooms equipped with state-of-the-art video and audio-visual equipment, a restaurant combining traditional Russian cuisine with classic French dishes, and a fitness center.

  • 89 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 1,705 reviews

Our guest reviews for Mercure Rostov-on-Don Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 343 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Juan C. H. Friends - 03/07/2018 AccorHotels certified review
« Excellent Room »

Very Confortable Room, Big Room and good spaces

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Carlos H., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Paulo V. Families - 20/06/2018 AccorHotels certified review
« Very bad experience »

Extremelly disapointing stay in Rostov.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paulo V., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We are sorry for situation with bed's configuration, It was 100% hotel's occupancy , so it was booked last privilege king-size bed room, and the hotel did not have opportunity to separate this one bed. Standard check-in time is 2 pm, in case if hotel has available rooms we are glad to check-in guests early. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are really sorry for this inconveniences and looking forward to welcoming you again at Mercure Rostov-on-Don Center Hotel. Sincerely, General Manager Natalia Kovalchuk

Kevin P. Business - 17/06/2018 AccorHotels certified review
« Clean, Friendly & Superb stay »

The Best Service and always been there to help the customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin R P., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Donier D. Solo - 09/06/2018 AccorHotels certified review
« Excellent »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

Sergey K. Business - 15/05/2018 AccorHotels certified review
« Everything was perfect! »

Durng all period of my staying I fill comfortable. Thanks to the care of the stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Joe M. Business - 06/05/2018 AccorHotels certified review
« Service & attention from the entire Team was excellant again. »

Same as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe M., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Valeria Solo - 03/05/2018 AccorHotels certified review
« Very nice and cozy hotel »

This is not my first stay at Mercure Rostov on Don Hotel, and I'm very pleased with the provided service, quality and the location. Very comfortable and cozy rooms with everything needed. Wide variety of meals for breakfast, friendly and helpful staff. One disadvantage I found during my two stays was the heating of the rooms, it was quite cold inside and turning on the air conditioning to heating mode didn't help. The staff at the reception suggested several ways of solving the problem, and in the end I was moved to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valeria, Thank you for taking your time and feedback about our hotel and for what draws our attention to some important points on which we need to work. We will certainly consider all your comments. In any case, we are very happy that the accommodation in our hotel will leave a positive impression! Sincerely, General Manager Natalia Kovalchuk

Vladimir Business - 13/04/2018 AccorHotels certified review
« Excellent stay »

All services were rendered timely, friendly, in elegant manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

Anna K. Business - 05/04/2018 AccorHotels certified review
« My stay was good as always. »

Mercure is my first choice in Rostov-on-Don. I like the rooms, breakfast and the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

Irene Business - 29/03/2018 AccorHotels certified review
« Great hotel. Brilliant breakfast »

You have a great hotel. A bit expensive bit nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalya Kovalchuk

Maxim K. Business - 24/03/2018 AccorHotels certified review
« 50% of good & 50% of other »

I was wrongfully charged by 2500 run for transfer from airport which was not happened!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. It takes some time to check all information about transfer, we've requested detailing from transportation company and we are waiting for answer from them. We let you know all report in the nearest time. We hope that your future visit to our hotel will bring you only the most positive impressions. Kind regards. General Manager Natalia Kovalchuk

Dave Business - 22/03/2018 AccorHotels certified review
« Very relaxing to come back to Mercure after long day of business work. »

Thank you for making my stay very relaxing. When back in Rostov I will stay at the Mercure, and recommend others do as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Sergey Business - 14/03/2018 AccorHotels certified review

It is incredible and unbelievable that the hotel rooms (including Privilege level, namely room 708) have awful condition of the windows. The windows are totally not hermetic and do let all the noises as well as the cold air into the room with a heavy force. The only solution that the hotel has managed to do in this situation was to type the whole window around with white sticky tape (!), which obviously did not help. This situation lasts in this hotel for more than a year already and does not depend on the reception workers, cleaning staff and etc. (I cannot blame this people, because they are doing their job very good). At the same time this is purely hotel's management and supervisors from Mercure's headquarters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey, Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. General Manager will connect with you and give the solution. Sincerely, Mercure Rostov-on-Don Team

Anonymous Business - 12/03/2018 AccorHotels certified review
« it was good »

it was good but couple of nights it was a little bit cold because of the window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are sorry for cold during couple of nights, engineer has already fixed this problem. Thank you again for sharing your experience, and we are looking forward to see you again! Sincerely, General Manager Natalia Kovalchuk

Irina L. Business - 09/03/2018 AccorHotels certified review
« Mrs »

Everything was really great. The check in, the service. The room was clean and spacy. The only issue I had, staying at this specific hotel - was a fiscal receipt. Both time I was supposed to pick it up from reception and both times it was not there. But it got mailed to me, so afterwards no problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you enjoyed your visit at our hotel. At the same time we are so sorry for incident with receipt. Thank you for your feedback, and we hope to see you again soon! Sincerely, General Manager Natalia Kovalchuk

Svyatoslav Business - 24/01/2018 AccorHotels certified review
« Modern, stylish and cosy hotel with very warm and friendly environment »

Mercure Rostov is undoubtedly one of the top hotels in Rostov region and one of the best among Mercures. The price range is on the middle level but value for money is outstanding!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svyatoslav, We very much appreciate your warm comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, General Manager Natalia Kovalchuk

Marco Friends - 13/01/2018 AccorHotels certified review
« Almost perfect »

The only negative point is that the breakfast should be expanded in quantity and quality, for now it is just enough for a 4-star hotel. Staff very kind and that allowed us to stay in the room u pò more than the time limit for check-out. My room with two single beds was very spacious and clean as was the bathroom which was clean and quite large. Free natural and sparkling water, tea and coffee free of charge. Ceramic cups as well as glasses (not in plastic) are available Hotel very convenient to reach because it is located in the city center but with the possibility of parking nearby, we found a place right in front of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Marco G., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, General Manager Natalia Kovalchuk

Karina Families - 12/01/2018 AccorHotels certified review
« Karina »

Everything was perfect. The only thing i would have improved is providing an option of a pillowtop mattress topper, as a bed was on a hard side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. In our hotel we have got the extra mattress topper, we'd like to provide it for your next comfortable stay. Thank you for your kind feedback, and we hope to see you again soon! Sincerely, General Manager Natalia Kovalchuk

Farid Business - 15/12/2017 AccorHotels certified review

Satisfied with everything except one thing: permanent issues with points adding after stay in the your hotel particularly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., thank you very much for your comment and loyalty to our hotel! We are glad that you were satisfied with everything during stay. We are sorry for situation with points. We've added this note to your profile to check system regularly after check-out. Thank you for sharing your experience, and we are looking forward to see you again! Sincerely, General Manager Natalia Kovalchuk

Oksana V. Business - 07/12/2017 AccorHotels certified review
« Thank you for high quality service »

propmt and accurate feedback on the guests needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V. , Thank you for the great review of our hotel, especially about staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk

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