Mercure Rostov-on-Don Center 4 stars

TripAdvisor rating 4.5/5 382 reviews
Mercure Rostov-on-Don Center
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Hotel extras

The stylish and cozy 4-star boutique Mercure Rostov-on-Don hotel is ideally located, opposite the town hall, 87 yards (80 m) from Bolshaya Sadovaya, one of the most beautiful and lively city streets in the city.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROSTOV ON DON
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Rostov-on-Don Center

Voroshilovsky prospekt 35/107
344002
rostov-on-don
russian federation

Tel: +78632224444

Fax: (+7)863/2404187

Contact email

Check-in from 14h00

Check out up to 12h00

  • PUBLIC TRANSPORT :   BUS7 VOROSHILOVSKY PROSPEKT

  • By plane

    AIRPORT At 50km / 31.07 miles

  • By plane

    ROSTOV ON DON At 9km / 5.59 miles - Shuttle paying

  • By train

    RAILWAY STATION At 2.2km / 1.37 miles

GPS :47.222531, 39.718705

Our accommodations

The hotel has 89 specially designed rooms. The Mercure Rostov-on-Don hotel offers free WIFI, 3 conference rooms equipped with state-of-the-art video and audio-visual equipment, a restaurant combining traditional Russian cuisine with classic French dishes, and a fitness center.

Standard Room with single bed, non-smoking

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with Twin beds

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks

Privilege Room with King Size bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Twin beds

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Suite with one double bed

  • Max. number of persons: 4
  • Area: From 55
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

D'ADJEMOFF

Type of cuisine: Regional

Start your day with breakfast, or enjoy lunch or a delicious dinner in our restaurant serving French and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is open 24 hours a day and serves cocktails, light snacks, drinks, draft beer and an exquisite selection of wines from the Grands Vins Mercure collection

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 60

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Rostov-on-Don Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,020 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

382 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not helpful

Customer review rating 4.6/5

L. S. H. Business - 06/08/2019 AccorHotels review

One of the hotel female receptionist is not helpful for hotel transportation arrangements and until now still haven't receive the transportation payment receipt as per promise. Delayed my laundry delivery once. Overall not a English friendly hotel.

Dear Siphoo L., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We have already sent the transfer invoice to your email, please check it. We are very sad to hear that your laundry was delayed ones. Our team hopes that you still come to our hotel and we can fix this impression. Sincerely, General Manager Kovalchuk Natalya

New hotel in the on the city center

TripAdvisor rating 4.5/5

SERGE K Business - 10/07/2019 TripAdvisor review

New hotel in the on the city center, comfortable rooms in a pleasant, haughty style, comfortable beds, pleasant and attentive staff and proper hotel management, thank you very much to Dmitry for special attention and care, we will come again!

Dear SERGE K, I am appreciating that you find free time to leave so warm feedback about Mercure Rostov-on-Don Center. Here at Mercure we constantly work on the best quality of service for every guest. I hope at your next visit all services will be at the highest level. Sincerely yours, Natalia Kovalchuk General manager

Reliable

Customer review rating 4.6/5

Timc Families - 13/05/2019 AccorHotels review

I use Accor Hotels because they are consistently good. Our stay at Mercure Rostov On Don was good Staff were helpful and spoke good English

Dear TimC, I very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalya Kovalchuk

Nice place in the heart of the city

TripAdvisor rating 4.5/5

marc0g2538 Solo travel - 13/01/2019 TripAdvisor review

Hotel is a good compromise between quality and price, as I had the opportunity to try last year, clean and in the center. The staff always very kind and ready to fulfill the requests of customers. The "standard" room is quite spacious, well finished and without the annoying sofa or armchair that I consider useless as well as difficult to keep clean.Breakfast is of a good standard both in quality and quantity.If you have the chance, I recommend the "privilege" rooms.The only flaw could be the fact of not having parking.

Dear Marco G, I am appreciating that you find free time to leave so warm feedback about our hotel. Here at Mercure we constantly work on the best quality of service for every guest. Actually we have not a possibility to apportion own parking spaces at the public but we are always ready to help our guests find a place at the nearest private parking. We will pay attention to notes you left during your accommodation and hope at your next visit all services will be at the highest level. Kind regards, General Manager Natalia Kovalchuk
Customer review rating 4.6/5

Wojciech Business - 25/12/2018 AccorHotels review

Just perfect!!!!

Dear Wojciech Piotr B., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalya Kovalchuk

Perfect as always, many thanks

Customer review rating 4.6/5

Anna K. Business - 05/11/2018 AccorHotels review

No complaints for 3 years of my business trips to Rostov-on-Don and this hotel.

Уважаемая Анна, В первую очередь, позвольте от лица всей команды поблагодарить Вас за выбор Меркюр Ростов-на-Дону Центр, а также за прекрасный отзыв. Мы очень рады, когда наши Гости чувствуют радушный прием и ценят наши старания. Спасибо Вам за это! С радостью ждем Вас снова и снова в гости. Всего самого доброго, Наталья Ковальчук Генеральный Управляющий

Nice place, good location, nice staff

Customer review rating 4.6/5

Hendrik Business - 28/09/2018 AccorHotels review

Nice place, good location, nice staff

Dear Hendrik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager, Kovalchuk Natalya.

Very nice hotel

Customer review rating 4.6/5

Tatiana Business - 01/09/2018 AccorHotels review

Good location, well trained staff, full breakfast with loads of healthy choices, many good restaurants nearby

Dear Tatiana, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we are looking forward to welcoming you again. Sincerely, General Manager Nataliya Kovalchuk

It was ok but i guess i will look for another hotel to stay next time

Customer review rating 4.6/5

Olga Solo - 18/08/2018 AccorHotels review

The staff is very friendly and helpful , all my requests were answered immediately. The main problem that bothered me was the noise from the street outside, mainly motor bikes roaring at nights. Another issue is that the room service menu has a very limited variety of vegeterian meals. The restaurant downstairs has a better choice, and the kitchen is very good. The TV channels are very limited.

Dear Olga, Thank you for taking the time to share your feedback. We are glad that you were satisfied with staff and kitchen of our hotel. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager Natalia Kovalchuk

good experience

Customer review rating 4.6/5

Marco Solo - 05/08/2018 AccorHotels review

i didn't have any problems during my stay in hotel. Room was quite big and comfortable.

Dear Marco, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Efficient - clean - conformatbel

Customer review rating 4.6/5

Andrew J. C. Business - 03/08/2018 AccorHotels review

Clean, conforable rooms - easy check in check out - does what it says on the Box

Dear Mr Andrew John C., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, General Manager Natalia Kovalchuk

Family trip on holiday went well

Customer review rating 4.6/5

Albina C. Families - 29/07/2018 AccorHotels review

The overall impression was positive but for a few things. Firstly, we arrived at 3 am with two kids (aged 2 and 7), the room was NOT ready. After contacting the reception everything was put in quickly but they should have been prepared considering the fact I did request the cot and foldable bed for our prestige room. Secondly, the taxi service the hotel offers is a complete rip off. Our rude from the airport was 2600 rub vs 800 rub with city taxi. Same was for my ride to the cemetery which was 1500 instead of 400 max. I'm originally from Rostov and have friends there and when I learned that our family was taken advantage of I was very frustrated of which I told the reception. Since then they booked the decently priced taxi for us. Otherwise the location is good and the staff are friendly. I felt like talking to the hotel manager about my concerns but we were too busy. Thank you for taking this info on board. You can call me in Geneva on my mobile +41… Best, Albina

Dear Mrs C., We very much appreciate your constructive comments regarding your stay at the Mercure Rostov On Don Center. I sent you private message to your email with my sincerely apologies, and we hope to welcoming your family again in our hotel! Kind regards, General Manager Natalia Kovalchuk

Rostov am don - jaaaa

Customer review rating 4.6/5

Heike Solo - 23/07/2018 AccorHotels review

Tolles personal

Dear Heike, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, General Manager Natalia Kovalchuk

Good value for money

Customer review rating 4.6/5

Gorge Business - 22/07/2018 AccorHotels review

Friendly staff, excellent standard room, big shower, good breakfast but toast in factory packaging.

Dear Gorge, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, General Manager Natalia Kovalchuk
Customer review rating 4.6/5

Anonymous Business - 16/07/2018 AccorHotels review

Overall I am satisfied with the stay BUT I was overcharged for my stay. I have already informed the hotel directly and I am awaiting a revised invoice and for the overcharge to be credited to my credit card. This is dissappointing given that overall the stay was good.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. We are so sorry for this inconvenience, and hope the nearest time you will receive back the overcharged sum. Thank you again for sharing your experience, and we hope your next visit will be more pleasant that the previous one. Sincerely, General Manager Natalia Kovalchuk

Nice and comfortable hotel

TripAdvisor rating 4.5/5

neseva2018 Business - 16/07/2018 TripAdvisor review

My stay was pleasant and comfortable. Personnel was polite and complaisant. Only two things bothered me: TV set wasn't configured properly so I could't watch Russia24 channel, oatmeal porridge was sweet, but I would prefer it to be neutral so I could choose myself sweet or salty I want it to be.

Dear neseva2018, Thank you for a warm feedback! We are glad that you enjoyed your stay in Mercure Rostov on Don Center! We are very grateful for all the remarks you’ve made. They make our hotel better. Looking forward to welcoming you again in Mercure Rostov on Don Center! Kind regards, General Manager Natalia Kovalchuk

Bad food and wrong tariffs

Customer review rating 4.6/5

Alexander V. Families - 14/07/2018 AccorHotels review

Fried eggs offered during the breakfast are terrible. We even wrote to customer service, but still no reply. Reception staff also wanted to charge extra money for a second person in a room. While price in Accor app is the same wether you book this room for one, two or even 4 persons.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We'd to inform you that during reservation you can choose the necessary number of guest, and the total information about guests are displayed in the confirmation. In the general information about room you can find information about the maximum pax per room. We hope that customer service will answer you as soon as possible. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Natalia Kovalchuk

Excellent Room

Customer review rating 4.6/5

Juan C. H. Friends - 03/07/2018 AccorHotels review

Very Confortable Room, Big Room and good spaces

Dear Juan Carlos H., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk

Very bad experience

Customer review rating 4.6/5

Paulo V. Families - 20/06/2018 AccorHotels review

Extremelly disapointing stay in Rostov.

Dear Mr. Paulo V., Thank you for taking the time to tell us about your experience at the Mercure Rostov On Don Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We are sorry for situation with bed's configuration, It was 100% hotel's occupancy , so it was booked last privilege king-size bed room, and the hotel did not have opportunity to separate this one bed. Standard check-in time is 2 pm, in case if hotel has available rooms we are glad to check-in guests early. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are really sorry for this inconveniences and looking forward to welcoming you again at Mercure Rostov-on-Don Center Hotel. Sincerely, General Manager Natalia Kovalchuk

Clean, Friendly & Superb stay

Customer review rating 4.6/5

Kevin P. Business - 17/06/2018 AccorHotels review

The Best Service and always been there to help the customers

Dear Kevin R P., We very much appreciate your comments regarding your stay at the Mercure Rostov On Don Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Natalia Kovalchuk
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