Hotel - Mercure Sochi Centre
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Mercure Hotel

Mercure Sochi Centre

11A Ordzhonikidze Street 
354000  SOCHI
RUSSIAN FEDERATION

649 reviews
TripAdvisor Rating Based on 649 reviews
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From 9250.00 RUB Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool open in summer
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • INTL AIRPORT ADLER
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Russian
  • EARLY CHECK IN FROM 8AM
  • Shoe shine machine
  • Cash machine
  • Concierge

Leisure and activities

  • Outdoor heated pool open in summer
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Private beach

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 200 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,496 reviews

Our guest reviews for Mercure Sochi Centre

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 649 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Irena Business - 20/05/2017
« Excellent!!! »

I want to commend exceptionally friendly and helpful staff at the reception, rich and varied breakfast, neatness and cleanliness of rooms, sleeping comfort and wonderful location of the hotel on the sea, close to the beach, restaurants, shops, cultural attractions, sights.

AccorHotels certified review
Anonymous Families - 02/05/2017

Recently stayed here for 4 nights with my Mum. We were greatly impressed. Excellent location, it is only a short walk to Sochi boardwalk and absolutely all the main tourist attractions, nice restaurants, and shopping. Our room was excellent, spacious with a beautiful view of the mountains and Black Sea, comfortable bed, nice bathroom and classily furnished. Staff were very attentive and polite. They were happy to help with anything we asked. Special thanks to Liza who very kindly gave us all information about tourist attractions. Check in was very efficient. I have to give a special shout out to Maria Andreyeva. She was the best!!!very professional and attentive. Thank you! You made our stay in Sochi unforgettable. Hope we will be visiting again someday. In the meantime, I will be telling all my friends about your hotel.

AccorHotels certified review
Anonymous Business - 20/03/2017

Everything was satisfactory, the stuff was efficient. Only 2 notes. 1) the maеtrass was too soft - so I had a back pain after 2 nights; 2) the towels are are too thin, not terry.

TripAdvisor certified review
Family - 28/02/2017
« Lack of kindness »

Everything was fine except one point - staff on the reception desk wasn't friendly.... Concerning breakfast then it is fine, if you are there at early morning at least till 8-30 PM. But if not, it bring you headache because they can't manage with guests, there is a queue in order to occupy table (15-20 min)....

Our hotel has responded to the review
Our hotel has responded to the review

Dear 558sergeil, Thank you for taking the time to tell us about your experience at the Pullman Sochi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MARIA TROPINA GUEST EXPERIENCE MANAGER

AccorHotels certified review
Anonymous Solo - 08/02/2017

It was a wonderful experience from arrival to departure. The receptionists were extraordinary, the room service was excellent, the restaurant was exceptional. I completely enjoyed my stay, will stay there over and over again if I ever have to travel to Sochi. I didn't even want to come back home. The hospitality was beyond my expectations.

AccorHotels certified review
Anonymous Solo - 13/12/2016

Nice staff, comfortable rooms, very good location

TripAdvisor certified review
Couples - 08/12/2016
« Sochi in December »

It was good but not excellent. I was upset that the pool was not included. Breakfast was ok. In the room was quit. And I was expecting bathrobes, but not it was also not included. The weater was very windy and the hotel is on the hill it was very dificult to reach to the sea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tikhonmaria, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. I am sorry that your experience did not meet your expectations fully. Please allow me to express my sincerest apologies. Your feedback is very important for us, as at Mercure we strive to provide a superior service experience for every customer and your comments will be defiantly taken in consideration. We hope to see you in our hotel again, Sincerely, Maria Tropina Guest Experience Manager

AccorHotels certified review
Anonymous Business - 26/11/2016

Was ok. Shower cabin has to be refurbished . Especially floor. Lunch box was terrible. No food, just fruits and bread : fantastic!!!

AccorHotels certified review
Anonymous Solo - 14/11/2016

very comfort. the staff is helpful and attended

TripAdvisor certified review
Couples - 08/11/2016
« Fairly good »

Hotel is right in the heart of the city by sea coast with magnificent view out of your window. Room is clean and tidy, however 4 stars hotel lacks # of towels (2 for 1 person), bathrobes and travel kits (toothpaste, brushes, that's nice to have if you travel from far). Also hotel offers its guest spa & gym - however it will definitely meet your expectations: you need to pay extra for pool (found out just on the spot); dress room in sauna is small and uncomfortable: feels like in cheap motel (sorry, but it really feels like that). Breakfast is good and tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor D, Let me thank you for taking the time to leave your comments regarding your recent stay at our hotel. Your time and efforts are very much appreciated. It is of great importance for us that we listen carefully to our guest’s comments, so I am very sorry to hear that, that standard room's set of towels failed to meet your expectations. Please, accept my sincere apologies for any inconvenience. Please, be sure, that your comment was passed to the management team of the hotel and will be taken to consideration. I would like to mention, that bathrobes and dental kits are available in our hotel upon request. I kindly ask you to contact front desk for it during your next stay with us. Please allow me clarify, that access to inside the pool located on 16th floor of Pullman hotel is not available for guests of Mercure hotel, as the size of it is not allowing to fit guests from both hotels. Thank you for your review and comments on more time and I hope you will give us opportunity to prove the high level of the service in our hotel. Sincerely, Maria Tropina Guest Experience Manager

AccorHotels certified review
Anonymous Business - 30/10/2016

Location, cleanness, breakfast, gym (Pullman)

AccorHotels certified review
Anonymous Business - 16/10/2016

Very friendly atmosphere

AccorHotels certified review
Anonymous Business - 10/10/2016

It was a great stay, thanks a lot

AccorHotels certified review
Anonymous Couples - 16/09/2016

Room was great, breakfast was plentiful.

AccorHotels certified review
Anonymous Families - 10/09/2016

Everything was great, very hospitable and professional staff, everyone from the receptionists and consièrges to waiters and room service. Fantastic location, excellent breakfast. Comfortable rooms and bathrooms, though the shower switching system is a bit tricky. Enjoyed the sauna, too. We are looking forward to coming back!

AccorHotels certified review
Anonymous Couples - 31/08/2016

The general experience was excellent. The staff were very accommodative, informant and friendly. The rooms were maintained and cleaned well, with good modern fixtures. The wifi was bordering on poor and unacceptable. The breakfast was a big let-down over the three mornings there – very much disappointed. There is no real option of vegetarians – on the part of meat, very limited, either there was one form of pork or nothing else. There were no toasting capabilities there and the bread, croissants etc were usually very stale. On the first day, a request for whole grain toast was made, and eventually, white bread toast was delivered – better than nothing I guess. However, on following days, apparently no toast was available. A request for poached eggs was made - as the only other source of protein outside of pork, but this request was rejected. In summary, generally very good, spoilt by patchy Wi-Fi and poor breakfast,

AccorHotels certified review
Anonymous Families - 17/07/2016

Staying at Mercure Sochi was really amazing! We enjoyed of servises, personal, rom quality, food and possabilities alot!!! For sure will back again!!!

TripAdvisor certified review
Friends getaway - 04/06/2016
« Excellent service, great location »

I very like this hotel. Service was very good, staff is very helpful, rooms are clean, breakfast is good. Hotel is situated in city center near beach, there are many shops and restaurants near hotel. I also took a tour in hotel. Railway station is 20 minutes on foot. Very very nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vanlegas, Let me thank you for taking the time to share your opinion regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With kind regards, Maria Tropina Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 31/03/2016

It was a brilliant 4 days there =))) big thanks you !!!

AccorHotels certified review
Anonymous Business - 27/03/2016

Clean, conveniently located. Reception service was not fullfilling their duties in an appropriate way at all. Otherways very nice hotel.

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