Mercure Sochi Centre 4 stars

TripAdvisor rating 4.5/5 882 reviews
Mercure Sochi Centre
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

The 4* Mercure Sochi Centre hotel is located in the city center on the Black Sea coast, within easy walking distance of all amenities. It boasts a contemporary design, private beach and outdoor swimming pool (seasonal). Free underground parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • INTL AIRPORT ADLERPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
  • Concierge
Leisure and activities
  • Outdoor heated pool open in summer
  • Fitness centre
  • Well-being
  • Private beach
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Mercure Sochi Centre

11A Ordzhonikidze Street
354000
sochi
russian federation

Tel: +78622629740

Fax: (+7)862/2629747

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    INTL AIRPORT ADLER At 27.7km / 17.21 miles - Shuttle paying

  • By train

    SOCHI At 2.4km / 1.49 miles

GPS :43.5773072, 39.7244518999

Our accommodations

Standard room with a double bed, city view

  • Max. number of persons: 2
  • Area: From 26
  • Bathroom products

Standard Room with 2 single beds and city view

  • Max. number of persons: 2
  • Area: From 26
  • Bathroom products

Standard room with a double bed, sea view

  • Max. number of persons: 2
  • Area: From 26
  • Bathroom products

Standard Room with 2 single beds and sea view

  • Max. number of persons: 2
  • Area: From 26
  • Bathroom products

Executive Room with double bed and sofa (sea view)

  • Max. number of persons: 2
  • Area: From 26

Executive Room with double bed and balcony (sea view)

  • Max. number of persons: 2
  • Area: From 26
  • Bathroom products

Suite with double bed and balcony (sea view)

  • Max. number of persons: 4
  • Area: From 58
  • Bathroom products

Our restaurants and bars

KRUZHEVA

Type of cuisine: Regional

The "Lace" restaurant serves dishes inspired by local culinary traditions and modern trends. Wines from our "Flavors from the cellar" collection are the perfect complement to any dish.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 680

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Sochi Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,717 reviews

tripadvisor

TripAdvisor Rating 4.5/5

882 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Positive

Customer review rating 4.7/5

Anonymous Business - 05/10/2019 AccorHotels review

Food, service and cleanness was good. WI-FI connection has been breaking all the time, it caused inconvenience.

Уважаемая Наталья, Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Искренне надеемся увидеть вас вновь в нашем отеле. С наилучшими пожеланиями, Марина Ульянова Менеджер по качеству

Good

Customer review rating 4.7/5

Хребтищев М. Friends - 03/09/2019 AccorHotels review

All was good

Уважаемый М., Спасибо за то, что вы нашли время поделиться своим мнением о проживании в Mercure Sochi Centre. Будьте уверены, что ваши комментарии и пожелания о совершенствовании качества предлагаемых услуг были переданы руководству отеля и будут обязательно учтены. Для вашего удобства предлагаем забронировать ваше следующее проживание напрямую на нашем официальном сайте https://www.accorhotels.com/, где вы найдете эксклюзивные предложения и лучшие цены. С наилучшими пожеланиями, МАРИНА УЛЬЯНОВА МЕНЕДЖЕР ПО КАЧЕСТВУ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ 11A, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

adventure trip

Customer review rating 4.7/5

Agent G. Friends - 01/09/2019 AccorHotels review

nice hitel, good lication , nice breakfast

Dear g., Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Irina Gavrilovskaia

Customer review rating 4.7/5

Irina Families - 19/08/2019 AccorHotels review

Hello Mercure team! You were requesting to send you my feedback and I am happy to do it. I am a constant guest of Sochi Mercure hotel so we are staying in the same hotel the fourth consecutive year. This year we were staying in the highest room category so when I asked a late check out I was said it's not possible because my room was booked. I was hoping to receive at least an offer from the hotel staff but there was nothing from their side.. I was ready to move to a different room requesting to get at least a half price offer (i was asking to stay until 6pm). The answer was NO. So I was totally dissapointed since I stayed with my 5 years old little one and I was sure I did not ask a lot being a returning customer. Finally I moved to a different room paying a full one night rate. Honestly it was not a good experience and it was not what I expected from such a nice hotel. Best regards, Irina

Dear Irina, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We will conduct all necessary trainings for our employees to prevent future occurrence of such situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 4.7/5

Alexander D. Business - 22/07/2019 AccorHotels review

I am regular business comer to Sochi usually staying at Mercure Sochi Centre. Absolutely satisfied with the service, location and breakfast.

Dear Aleksandr D., Thank you for your loyalty to AccorHotels. We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 доб. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Mr.

Customer review rating 4.7/5

Alexander D. Business - 29/05/2019 AccorHotels review

I am regular guest of the hotel for the business travelling coming to Sochi 2-3 times a year. The hotel is very good located, organized, serviced and inhabited for the provision of the high class services to the business people.

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

very good hotel and comfort staying

Customer review rating 4.7/5

Sergey M. Business - 11/04/2019 AccorHotels review

good location, nice room view, opened fresh air window

Dear Sergey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

All was good.

Customer review rating 4.7/5

Alexey B. Business - 11/04/2019 AccorHotels review

Good room, good food, good staff, good location.

Dear Aleksey, We very much appreciate your comments regarding your stay at the Mercure Sochi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE MERCURE ROSA KHUTOR 11A ORDZHONIKIDZE STREET, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 – M. +7 (928) 445 72 43 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Wonderful stay

Customer review rating 4.7/5

Lilit Business - 27/03/2019 AccorHotels review

The stay was awesome. Very delicious breakfast, clean rooms, friendly, professional and responsive staff.

Dear Lilit, Thank you for taking the time to tell us about your experience at the Mercure Sochi Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Very good

Customer review rating 4.7/5

Yohay B. Couples - 11/03/2019 AccorHotels review

The room was very nice and clean and cleaned every day. Breakfast was good. Costumer service are good but didnt help eith my special request.

Dear Yohay, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 4000 participating hotels and enjoy a whole host of benefits. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Best regards, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER ORDZHONIKIDZE STREET 11A, SOCHI 354 000 – RUSSIA T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Everything is fine excluding breakfast and internet connection.

Customer review rating 4.7/5

Konstantin D. Business - 01/03/2019 AccorHotels review

Breakfast. Ibis (a part of the group) offered much better choice. Wi-Fi. Too many efforts to get connected. The only way to connect is vaucher.

Dear Konstantin, Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. Please allow me to thank you for shring with me difficulties with certain aspects of our services during your stay. It is of great importance to us that we listen carefully to our guest’s comments. Please be sure that possible improvement actions will be implemented. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARINA ULYANOVA CLUSTER QUALITY MANAGER PULLMAN & MERCURE SOCHI CENTER T. +7 (862) 262 97 30 ext. 5454 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Very wonderful stay with Great experiences

Customer review rating 4.7/5

L. Solo - 10/12/2018 AccorHotels review

The staff was good, every single one of them. I can also remember their names as they were all very kind. 2 Anastasias, 1 Julia, 1 Elif, Anna and one very jovial blond lady I think could be Maria or Elena. The staffs helped me and contacted me for my luggage when it did not arrive with the plane. The concierge was also very helpful with tours. A Non Russian joining Russian tours is possible because strangers were generally kind and wanting to help. The room also had a very great view of the sea and Marina !

Dear L., Let me thank you for taking the time to share your detailed comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

comfort

Customer review rating 4.7/5

Lada Business - 14/11/2018 AccorHotels review

Positive

Уважаемая lada, спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Mercure Sochi Centre. Мне приятно осознавать, что в целом Ваше пребывание оставило положительное впечатление. Я обязательно поделюсь Вашим мнением с сотрудниками. Уверена, что такие отзывы послужат хорошей мотивацией для всего персонала, так как в Mercure мы постоянно работаем над улучшением качества обслуживания. Для Вашего удобства предлагаем Вам забронировать следующее проживание напрямую на нашем официальном сайте mercure.com/RU, где Вы найдете эксклюзивные предложения и лучшие цены. Мы благодарим Вас за отзыв еще раз и искренне надеемся увидеть Вас вновь в нашем отеле. С наилучшими пожеланиями, МАРИЯ ТРОПИНА МЕНЕДЖЕР ПО КАЧЕСТВУ ОБСЛУЖИВАНИЯ ГОСТЕЙ PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Great

Customer review rating 4.7/5

Anonymous Couples - 08/10/2018 AccorHotels review

Excellent value

Dear Guest, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Great location and good value

Customer review rating 4.7/5

Dc Couples - 04/09/2018 AccorHotels review

Helpful staff, good breakfast, nice comfortable rooms

Dear DC, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. Mercure Sochi Centre invites you to join our loyalty program LeClub Accorhotels and book you next stay on mercure.com/accorhotels.com. Earn points each time you stay in any of the 2500 participating hotels and enjoy a whole host of benefits. If you wish to join our program, just let me know. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

The hotel met my expectations for the short business stay that did not permit use of all facilities

Customer review rating 4.7/5

Anonymous Business - 31/08/2018 AccorHotels review

I effectively spent 3 nights at the hotel but the stay was purely for business purposes which prevented me from using very many of the facilities that people on holiday break would have used. However some key feedback comments are: You advertise your green credentials in the bathroom but my towels were replaced everyday - not essential Tea selection in my room was limited - would add English breakfast variety - also a packet of biscuits would be good TV selection was very limited for international visitors with BBC world service not available Provision for hot cooked omelettes are available in many good hotels around the world Appreciated the reception personnel being able to provide a socket adapter for English plugs

Dear Shreekant J., Let me thank you for taking the time to answer to our questionnaire regarding your recent stay at our hotel. Your time and effort is very much appreciated. As we strive to continuously improve the quality of our services allow me to thank you for sharing with us additional comments about required improvements of our services. It is of great importance to us that we listen carefully to our guest’s comments. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. Sincerely, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE SOCHI CENTRE T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Overall good, but the beach was turned into a public place!

Customer review rating 4.7/5

Oxana M. Solo - 20/08/2018 AccorHotels review

Very polite and helpful personnel (especially Maria from reception.) Helped me every time I've asked for help. Negative: too many people on the beach who are not guests at the hotel, so security guys are going to and fro and trying to sort out "who is who". They are doing the right thing, but these people are overflowing the beach and all these arguments can be quite annoying. Also, people are allowed to use the area in front of the sea - there are a lot of them and sometimes it is impossible to get to the water and swim as the space is quite limited. I felt like the beach for customers from Mercure and Pulman has turned into a public beach!!!

Dear Oxana m., let me thank you for choosing Mercure Sochi Centre. We pay special attention to the feedback of our guests and constantly working on improvement of the service quality, so your feedback is very important to us. We are glad to hear that generally your stay left positive memories, and was filled with pleasant impressions. We sincerely regret that the hotel beach did not meet your expectations fully. Let me explain that access to the beach could not limited for guests of the city in accordance with Russian laws. Central location of the hotel determines overflow of the beach with tourists. Hotel management fully understands our guest inconvenience and is looking for possible solutions. Allow me to thank you for the review again, we sincerely hope to see you at our hotel again, Regards, Maria Tropina Guest Experience Manager PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Memorable and extraordinary staying

Customer review rating 4.7/5

Xyhyp Couples - 19/08/2018 AccorHotels review

Location of hotel is exceptional outstanding, with awesome view to black sea from wide balcony. Facility is new and updated. Staffs are eager to provide any assistance for guests staying enjoyable. Would recommend to friends and partners.

Dear XYHYP, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Positive overall

Customer review rating 4.7/5

Katherine Couples - 17/08/2018 AccorHotels review

the hotel is in an excellent location - close to the centre, beachfront promenade, easily accessible from the airport (taxi 35-40 min) and very close to the sea ( mind the 11 flights of stairs). The hotel room provide you with a comfortable bed, sitting area with comfy armchair, writing desk, minifridge, tea-coffee facilities, TV, wardrobe and luggage rack. Bathroom is well appointed with all shiny and perfectly working fixtures, taps, showers, hair dryer etc etc. All bathroom towels are crispy clean and changed daily. Breakfast is more than sufficient - its delicious, tasteful, elegantly presented and contains all you need for the morning meal, yet in comparison with the last year I found a selection of fruits to be weak. One addition to their beach facilities – VIP bungalows ( please see photos). 5 in total, located on the left and right sides of the beach area - they are free for guests staying in Presidential Suite Pullman, 5k RUB for other hotel guests and 6k RUB for walk-ins. VIP bungalow amenities include beach towels, fruit salad, mineral water and everything else available for other guests – lockers, shower, toilet, changing rooms, wifi, lifeguard and medical service. The only real draw-back is wifi. It presented a huge problem in the beech and pool are ( numerous lags and log-outs during a single session, sometimes its not functioning at all), in the guest rooms and hotel lobby the signal is good but requires several ( 7-8) log- ins during a single day. All the rest is an absolute Black Sea Positivity as I already have written in my previous review. See the details there. Special THANKS and enormous praise to the housekeeping team, and especially those working on the 7th floor, your welcoming smile, friendliness and professional skills do you a special credit. Your work and attitude was just perfect. Thank you all.

Dear Katherine, let me thank you for taking the time to share review regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is always a pleasure to receive positive feedback from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that the quality of the WiFi did not meet your expectations and apologize for the inconvenience occurred. Please be sure that work of WiFi is constantly under supervision of IT manager and all possible improvement actions will be applied. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With kind regards, Maria Tropina Guest Experience Manager PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM

Perfect place to stay in Sochi

Customer review rating 4.7/5

Vas Couples - 28/07/2018 AccorHotels review

I went to Sochi with my girlfriend and friends and my overall experience was great. The stuff was always helpful, location is great and for the price you pay you get a lot of things, such as swimming pool with bar or access to the beachfront with very comfortable furniture.

Dear Vas, Let me thank you for taking the time to share your comments regarding your recent stay at our hotel. Your time and effort are very much appreciated. It is of great importance to us that we listen carefully to our guest’s comments, so I will share your comments with our management team. I am sure that this feedback will be defiantly considered, as we strive to continuously improve the quality of our services. The team and I certainly look forward to welcoming you back very soon. Again, thank you very much for taking the time to share your feedback with us. With best regards, MARIA TROPINA GUEST EXPERIENCE MANAGER PULLMAN & MERCURE СОЧИ ЦЕНТР УЛ. ОРДЖОНИКИДЗЕ, Г. СОЧИ 354 000 – РОССИЯ T. +7 (862) 262 97 30 ДОБ. 54 54 – F. +7 (862) 262 97 46 H8… PULLMANHOTELS.COM – MERCURE.COM - ACCORHOTELS.COM
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