Novotel Toulouse Centre Wilson Hotel 4 stars

TripAdvisor rating 4.0/5 1,602 reviews
Novotel Toulouse Centre Wilson
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+ 22 Services
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Hotel extras

  • Enjoy the relaxed way of life of the south west, right in the heart of Toulouse

  • Prestigious events area including a reception space measuring 2,906 sq. ft. (270 m²)

  • Inviting bar with musical entertainment

  • Sauna, hammam, whirlpool bath and fitness room

  • Video games area and indoor playground

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Toulouse Centre Wilson

15 Place Wilson
31000
toulouse
france

Tel: +33561107070

Fax: (+33)5/61219670

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   14-16-22-23-29 JEAN JAURÈS

  • JEAN JAURES :   A ET B JEAN JAURES

  • By plane

    TOULOUSE BLAGNAC At 10.5km / 6.52 miles - Shuttle paying

  • By train

    GARE MATABIAU At 1.2km / 0.75 miles

GPS :43.605235, 1.447107

Currently, close to our hotel

Chapelle des Carmélites in Toulouse, tour

From 01/01/2011 to 31/12/2019

At 438 m

Open Air Cinema

From 05/07/2019 to 24/08/2019

At 447 m

Age of Classics! Antiquity in pop culture, exhibition

From 22/02/2019 to 22/09/2019

At 482 m

Saint-Raymond Museum in Toulouse, visit

From 01/01/2016 to 31/12/2019

At 482 m

Visiting the Jacobin convent

From 01/01/2010 to 31/12/2019

At 587 m

Peter Saul: Pop, Funk, Bad Painting and More, exhibition

From 20/09/2019 to 26/01/2020

At 1.5 km

Picasso and exile, exhibition

From 15/03/2019 to 25/08/2019

At 1.5 km

Musée Georges-Labit in Toulouse, visit

From 01/01/2010 to 31/12/2019

At 1.9 km

Haunted house in Toulouse

From 01/01/2019 to 31/12/2019

At 2.8 km

Cité de l'Espace (Space City) in Toulouse, visit

From 05/02/2017 to 31/12/2019

At 4.2 km

Our accommodations

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Connect to the Internet over WIFI and relax with a drink from the minibar while watching satellite channels on a flat-screen television.

Superior Room with a queen-size double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with queen-size double bed and double sofa bed

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with a queen-size double bed and double sofa bed

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA BRASSERIE DU CAPOUL

Type of cuisine: French

Benefiting from an enviable location and remarkable surroundings, the long-standing Capoul brasserie has welcomed in so many new eras that it now forms part of the pink city's heritage. Come and rediscover the charm of a traditional brasserie.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL CAFÉ BY CAPOUL

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together for a perfect moment. Enjoy a break

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 230 m²

  • Maximum capacity: 104 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Toulouse Centre Wilson

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,821 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,602 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

The best Ibis ever!

TripAdvisor rating 4.0/5

506helikaarina Couples - 13/07/2019 TripAdvisor review

We have stayed in many Ibis hotels in several countriies and this was the nest experience! Location in Toulouse city center was great, walking distance to all major sights. High standards, renovation has been made with excellent taste!

Nice Hotel

Customer review rating 4.3/5

Martin Business - 12/07/2019 AccorHotels certified review

A comfortable hotel. My bag was accidently given to another party and they left Toulouse with it. However the hotel did everything to get it back to me on time. Maybe control this a bit better.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I'm sorry again about the bad experience you met with your bag. We do all the best to find it and give it to you before you left Toulouse. We must be more vigilant with the bags especially when there is a group. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Noémie Front Office Manager
Customer review rating 4.3/5

Emily S. L. L. Solo - 08/07/2019 AccorHotels certified review

My stay at Novotel Toulouse Wilson Center was perfect! Room was very clean from bed sheet to pillow cases and to bath towels. I slept very well at night and wake up feeling fresh. Hotel staff was very friendly and helpful especially Arthur at front desk who always answer my questions with great smile and positive professional attitudes.

Nice clean hotel, good value and great location.

Customer review rating 4.3/5

Simon C. Couples - 04/07/2019 AccorHotels certified review

Fantastic

Great location and service

Customer review rating 4.3/5

Bruce V. B. Business - 24/06/2019 AccorHotels certified review

Good stay. My door key stopped working. This has happened on every occasion I have stayed at this hotel. I keep it in a separate pocket away from any electronic devices

Top Novotel

Customer review rating 4.3/5

Soulla Families - 24/06/2019 AccorHotels certified review

This is by far the best Novotel I have stayed in worldwide and above the usual Novotel calibre .Location in Place Wilson could not be more central with shops restaurants and the central sites on your doorstep. The central forum of the hotel with its glass roof and attractive Eiffel Tower montage is teeming with light . The hotel location is a buzz with activity. Breakfast is excellent. Wellness Gym complete with sauna steam room and fitness room was a delight. Only slight snag is the small paper cups for hotel drinks in room but easily resolved by requesting if we could borrow china mugs from hotel crockery for our stay which was not a problem. Will definitely stay again.

Dear SOULLA K., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well-appointed room with sleek, modern styling

Customer review rating 4.3/5

Maureen B. Business - 23/06/2019 AccorHotels certified review

The room was comfortable and well set up for a business traveler. There was a nice desk, the makings for coffee and tea, and a refrigerator stocked with water. The bathroom had a unique modern design and was very usable. The only things lacking in my room were an iron and ironing board. Additionally, I did not receive my bill by email as was promised, so now I have to track it down.

Dear MAUREEN HEARNE B., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For information, iron and ironing are not provide in the room but you can, at all time, ask one a the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disrespected by staff

Customer review rating 4.3/5

Z. M. Families - 22/06/2019 AccorHotels certified review

Me and my family were there for 14 days , only one thing made my family upset. On 13 Jun afternoon, we came back from outside ,and that day happened to be "victor Hugo festival" ,we unable to park our car in the car park. We were seeking assistant from front desk, a gentlemen wearing black jacket attended us ,upon listened our query he did not even look at me ,with disrespected tone told me " just park at capital". I am a foreigner ,I am not familiar the surrounding so I replied where is capital ,he finally look at me and straightway speak French to someone else who just passing by ,and went to have conversation with that person. Racism was the word came to my mind, I trying to hold my anger ,did not want to explode in front of my young children. Later I came back to front desk ,trying to talk to him ,and he no longer there ,but found out his name is PABLA - a duty manager that day. This was even more unacceptable ,a professional trained manager does not know basic communication skill such as eye contact ,also racial discrimination for people who not able to speak French. Whole stay was nice, but just because of one person ,we did not feel welcomed, and on top of this ,the damage control was not observed, I already complained to other front desk staff and express myself want to talk to Mr. PABLA, but I didn't receive a signal call from any staff before check out 2 days later, this made me doubt about your hotel system ,no feedback loop and never put customer at first.

Functional but very noisy

Customer review rating 4.3/5

V M. Couples - 20/06/2019 AccorHotels certified review

Room was functional, had everything we needed but despite requesting a quiet room when booking and the hotel not appearing to be full we were put in a very noisy room backing on to the multi storey car park so sleep quality was non-existant and for this reason we wouldn't recommend or return. Breakfast was very good.

Dear VANESSA M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures for the room allocation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Office Manager

Okay

Customer review rating 4.3/5

Anonymous Couples - 19/06/2019 AccorHotels certified review

Shower head was broken and bathroom glass opaque/ transparency button did not work. Room was small. No recognition of accor silver member. Bed was comfortable. Slept well.

Dear YAHYA H., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we will inform the technical service for the shower and bathroom glass. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9…

Good

Customer review rating 4.3/5

Anis S. Business - 17/06/2019 AccorHotels certified review

Good time spent there, perhaps Breakfast should be more improved

Nice upgrade

Customer review rating 4.3/5

Robby Business - 13/06/2019 AccorHotels certified review

I enjoyed the stay at Novotel. The staff was very kind to upgrade me to an executive room which was extremely comfortable and spacious.

Not a 4 **** hotel

Customer review rating 4.3/5

M P. Solo - 12/06/2019 AccorHotels certified review

Long check in arrival around 23h40. Did not feel welcomed at all. Credit card immediately debited for 90 Euros without explanation!!! the mini bar on the room had only free water... Noise in the bedroom. Did not dare to report due to the receptionist face. Windows cannot be opened. Felt inside a cage. Lovely and smiling girl on check out on 10th June around 9h30.

Good except for being woken by staff at 11pm and then when I complained told:” He’s just doing his job.”

Customer review rating 4.3/5

Shane C. Couples - 09/06/2019 AccorHotels certified review

The hotel was fine, as was the room. However the night before we left there was banging on the wall outside our room. I looked through the security hole and saw someone so I rang reception. Nothing happened. When the banging started again I went to investigate and there was a staff member trying to fix a hole in the wall. I told him it was too late for that and he left, but returned a short time later and started again. I called reception to complain and was rudely told that the man was just doing a job that needed to be done. I was dismissed when I suggested the hotel guests should be the priority and it was too late to be doing that. Next morning it had not been fixed and no one was working on it then. I explained all this to a very nice young man at reception who agreed we had been treated badly and promised to take it up with his superior who kindly gave me 2000 points. We had booked the Novotel in Toulouse because we though it would treat us well. Fortunately we did not have to catch an early train

Average hotel

TripAdvisor rating 4.0/5

SSMArad_Romania Business - 06/06/2019 TripAdvisor review

There are a few things I expect from a four stars hotel. First of all...windows that open! Al least a little! Then I expect that if on the site there is specified an existing parking... one must exist! Arriving there, we had the surprise that the parking was a public one,somewhere beside the hotel, at a considerable distance if you have to carry a lot of baggage. And expensive enough - 53 euro for less than 48 hours...without any discount for hotel guests. We booked half-board. Big mistake! Because at the restaurant, they offered for half-board exactly the same 3 types of main course and appetizers / deserts every evening! Imagine if you stay a week and you receive the same menu... Finally...,maybe I got used to good coffee.. . but what they serve at breakfast is a bad joke! Brown water instead of "espresso".

Cher client Nous vous remercions de votre visite et de vos commentaires sur le site Notre publicité hôtel indique parking public à proximité et jamais parking de l’hôtel mais peut être difficile à lire Nous espérons avoir la possibilité de vous recevoir à nouveau lors d'un prochain voyage sur Toulouse Sincères salutations Pablo Madueno

3 Nights in Toulouse

Customer review rating 4.3/5

Karen S. Couples - 02/06/2019 AccorHotels certified review

We opted for the Novotel Centre Wilson for its location and that certainly didn't disappoint. Room was comfortable modern and well appointed. Reception was spacious and modern. Our room card kept failing to open the door and we had at least four trips to reception to have it put through a machine to rectify the problem. The reception staff were professional and friendly but the star was a very tall young man at reception who went out of his way to make us feel welcome and that nothing was too much trouble. He deserves mention because he was so genuine in his desire to assist us.

Good

Customer review rating 4.3/5

Susan S. Families - 01/06/2019 AccorHotels certified review

Good staff nice room smelt of food the whole time / had asked to be moved from initial room as it smelt badly of fast food and this wAs done swiftly but second room still smelt of fast food. Air conditioning unit very poor. Housekeeping not so good plugs/ shower drain left out following room clean.

My first room was terrible - the second room was good.

Customer review rating 4.3/5

Ernie B. Business - 24/05/2019 AccorHotels certified review

1) The first room I was given was small, smelly and the aircon did not work. The tv also did not work 2) I was given a new room without issue which was much better 3) I am still waiting for the refund of the initial payment I made

I had a lovely room. I especially liked the large bathroom and glass effect internal window. The bed was a lovely size and very comfortable.

Customer review rating 4.3/5

Rebecca R. Business - 21/05/2019 AccorHotels certified review

Very relaxing, pleasant stay.. every body very friendly and accommodating.

Tom S.

Customer review rating 4.3/5

Tom S. Families - 20/05/2019 AccorHotels certified review

Excellent , friendly good food & sociable drinks !!! Would like to stay again!!

Dear THOMAS S., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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