Hotel - Novotel Toulouse Centre Wilson
Novotel Hotel Novotel Hotel

Novotel Toulouse Centre Wilson Hotel

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4.0/5 1,447 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HOUR
    • Opening hours : Week-end 24HOUR

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements.Connect to the Internet over WIFI and relax with a drink from the minibar while watching satellite channels on a flat-screen television.

  • 133 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,380 reviews

Our guest reviews for Novotel Toulouse Centre Wilson

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,447 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
H. Friends - 17/04/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear HILARY H., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Office Manager

AccorHotels certified review
Anonymous Couples - 16/04/2018
« good »

good not great

Our hotel has responded to the review
Our hotel has responded to the review

Dear LLORENTE M., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front office Manager

TripAdvisor review
Business - 08/04/2018
« A convenient stay »

When you travel for work, this hotel is worth considering. It has a good quality/price balance, is located near the A6/N104 and allows for an easy connection with Paris through the nearby RER station. Rooms are large, well equipped, and clean. The restaurant offers a decent choice of dishes and there is a workout room and a swimming pool. In the summer the outside terrace is a place to relax. The breakfast options are more than basic but could do with some more options although the choices are more healthy than in other places. It is a quiet area with only a few options for those whom would like to get a bit of action, but often enough, a long working day ends early, and then the beds are the perfect place to recover and these are very good. Not too soft, but well supporting a tired body.

AccorHotels certified review
Jason S. Business - 06/04/2018

Comfortable

AccorHotels certified review
N. Business - 30/03/2018
« Good but it can be much better »

Room was good for one person. Not enough toileteries & goodies. Not even a shower cap. Room service almost always forgets to keep a laundry bag. Some of the reception staffs were not polite. I stayed for 41 night straight but when i requested for a cup of Yoghurt, it was a straight no from the reception. A small such action coukd go a long way towards customer service.

AccorHotels certified review
Anonymous Business - 15/03/2018
« excellent ! »

outstanding location and smiling efficient personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEOPOLD D., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Chef de Réception

AccorHotels certified review
Anonymous Business - 12/03/2018

Taxi not reserved when I asked it at check-in. I had to re-ask it in the morning (to be fair than it was fast but just not good to see it was not taken into account) No receipt received so far with fast check out...

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTEO P., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry for the inconvenience with the taxi. I have send you your invoice by email. Did you receive it? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Desk Manager

AccorHotels certified review
Midas Couples - 04/03/2018
« Mister »

Clean efficient and professional

AccorHotels certified review
Acbird2000 Business - 03/03/2018

Staff helpful. Rooms clean. Downside was my room had a very small window, almost as if no window, which with slanted ceiling can be claustrophobic.

AccorHotels certified review
Brigitte Business - 26/02/2018
« good hotel »

location is super, rooms are nice as well, good ambiance in the hotel. good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIGITITE B., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Desk Manager

AccorHotels certified review
Dave Y. Families - 19/02/2018
« Disappointing »

Disappointing. Stay of 4 nights, 2 of which were in a room where the heating could not be switched off or the temperature reduced resulting in 2 sleepless nights. Complete lack of reactivity when the problem was reported. After the third complaint to reception, our room was changed and upgraded to a suit. As platinum Le Club member, I did not receive any offer of an upgrade when checking in and had the impression that it was not the policy of the hotel to do so..... Breakfast OK and serving personnel very helpful. Rooms spacious and clean enough. Relatively pleasant internal architecture and decoration. Reception could be better.

AccorHotels certified review
Benjamin A. Business - 16/02/2018
« Best Spa and Fitness in Toulouse »

I was looking for hotel in Toulouse that is offering a nice Spa and Fitness in Toulouse. Since I travel a lot to Toulouse I am happy to have now found it.

AccorHotels certified review
Carl C. Business - 16/02/2018

Very nice indeed

AccorHotels certified review
Noah E. Business - 14/02/2018
« Very comfortable stay »

Pleasant stay, check in and check out was fast and efficient and the staff were very helpful. My only cons was that there was an unpleasant smell in the corridors on the 3rd floor which lasted during my entire stay

AccorHotels certified review
Anonymous Business - 13/02/2018
« Banal »

service Bar et room service mediocre

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur K., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Toulouse Centre Wilson. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Noémie Lozes Chef de Réception

AccorHotels certified review
Anonymous Couples - 13/02/2018
« Hotel right in the center of Toulouse »

On the whole it was a good one apart from our room was on the 3rd floor, the stink there was on this particular floor. We checked other floors and there was no smell. And another thing is when we checked in , they blocked around 120 euro apart from the accomation, for extras. I was promised that they will unblock them when we leave, we left on Sunday and they are still blocked. I have experienced the same thing in other hotels and that's what they all say that the money will b e unblocked on checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN C., We very much appreciate your comments regarding your stay at the Novotel Toulouse Centre Wilson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the smells, we will make every effort to remedy the problem. Regarding the preautorization of 120 € made on your arrival we cancel it on your departure but in general the bank release money some days after. Don't hesitate to contact us if the money is still blocked. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noémie Lozes Front Desk Manager

AccorHotels certified review
Detlef B. Business - 12/02/2018
« Loud and hot »

It was not possible to open the window, as it was looked. Although I asked to unlock the window – nothing happened. As the air-conditioning system is only heating it was too hot to sleep. In addition the duvet is made for temperature a lot lower than the reachable one – it is too thick! On top of this it was too loud in room 25. The nightly sounds of the adjoin buildings (marked place delivery?, trash removal) kept me awake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DETLEF B., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Desk Manager

AccorHotels certified review
Pat Solo - 09/02/2018
« Comfortable hotel in good location »

A very comfortable hotel close to the centre of Toulouse, near the main sights.

AccorHotels certified review
German M. Business - 06/02/2018
« Too expensive. Hotel staff did no honor the company corporate rate »

Too expensive. Hotel staff did no honor the company corporate rate

AccorHotels certified review
Anonymous Business - 04/02/2018
« very poor service »

Very dissatisfied with the services, actually there was no service at all. I just got my money taken without even getting details about the hotel, breakfast, spa. My room was smelling like fried food all the time, apparently from the restaurant downstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GALINA D., Thank you for taking the time to tell us about your experience at the Novotel Toulouse Centre Wilson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry about the experience with the preauthorization on your arrival. We should explain more about our process. As discuss by phone we charge the preautorization only for the amount of the stay. The rest will be refund by your bank next days, the delay depends of the bank. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Noémie Lozes Front Desk Manager

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