Mercure Samui Chaweng Tana 4 stars

TripAdvisor rating 4.5/5 817 reviews
Mercure Samui Chaweng Tana
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Room 1

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Hotel extras

  • Free WIFI in public area including the guest room

  • Walking distance from Center of Chaweng areas

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • KOH SAMUI
  • Early check-in/Late check-out
Leisure and activities
  • Pool
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut
Koh Samui
84320
surat thani
thailand

Tel: +6677915657

Fax: (+66)77/915699

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KOH SAMUI At 5km / 3.11 miles - Shuttle paying

  • By boat

    SEA TRANCE At 25km / 15.53 miles

  • By train

    SURATTHANI At 97km / 60.27 miles

GPS :9.517854, 100.056202

Our accommodations

Standard 1 Double Bed

  • Max. number of persons: x3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with two single beds

  • Max. number of persons: x3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 47
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BAANTANA THAI RESTAURANT

Type of cuisine: International

Traditional Thai garden restaurant offering authentic Thai cuisine (spice! spice! spice!)

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Pool Bar with in-pool seating a must to experience exotic cocktails, and of course "HAPPY HOURS!"

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINE BAR

Photo non contractuelle / Strictly non binding

Located within The Le'Petit Dining room. Selection of fine wines from all parts of the world (Wine by glass promotion)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 58 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 32 people

Find out more
Mercure Samui Chaweng Tana Meeting Room

Our guest reviews for
Mercure Samui Chaweng Tana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

749 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

817 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Nice employees, odor in room

Customer review rating 4.4/5

Baba G. Families - 09/05/2019 AccorHotels certified review

Staff are really friendly and accommodating. However, our room had an odor that felt to us like mold. Hotel is near shops and restaurants but not right on the beach. We will not be back because of the odor. We did move to a hotel nearby, right on the beach that has a fresh newer building.

Comfortable

Customer review rating 4.4/5

Abhinav M. Solo - 09/05/2019 AccorHotels certified review

This was my first time with any mercure hotel. Samui Chaweng Tana has given me a reason to check out the other properties, across the globe. Thank you Team Samui Chaweng Tana!

Not as good as previous stays

Customer review rating 4.4/5

Sian R. Families - 01/05/2019 AccorHotels certified review

This is the forth time to stay at this hotel. We had requested a top floor room, but this was not available. The room that we stayed in had an issue with the aircon, the complained for this was handled quickly but only partially left us with a slightly better air con temperature but a vibration which we did report. One of the main reasons for our return was for the beach bar set up only to be very disappointed it was no longer there but a building site, there had been no mention of this on the website

Dear Sian R., Thank you for taking the time to tell us about your experience at the Mercure Samui Chaweng Tana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hotel is expanding to beach front property which will provide more service including beach bar and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina

Excellent Customer Service

Customer review rating 4.4/5

Farrukh Families - 25/04/2019 AccorHotels certified review

Let me say big thank you to all the staff. Especially room service for their friendly demeanor & service. We stayed there as a group of friends who attended the wedding & i can say on behalf of everyone that we were extremely pleased with the service & likely to repeat customers.

Dear Farrkh M., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

Helpful & smiling staffs

Customer review rating 4.4/5

Ratchada Families - 20/04/2019 AccorHotels certified review

I went to a hotel on 13-17/4/2019, overall is good as per my above vote to you

Dear Ratchada P., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

Over rated hotel and definitely not a 4 stars

Customer review rating 4.4/5

Af Couples - 18/04/2019 AccorHotels certified review

Very small rooms for a 4 stars with AC issues and bad sonor isolation

Dear Atef F., Thank you for taking the time to tell us about your experience at the Mercure Samui Chaweng Tana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina

Stayed before - continues not to meet expectations

Customer review rating 4.4/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

I had booked 3 rooms, 6 people, another 2 rooms booked, 3 people directly by friends in our party I emailed requesting early check in; reply indicated that may not be possible but we would be in priority Front desk were slow with the check in - why can't everything be ready for our arrival - IBIS on Samui are more efficient Front desk staff were also slow, and not paying attention to the needs of the party My partner went to the front desk to follow up on check in as it was past 2pm - he came back saying we are not staying here again; staff attitude and arrogance. This reminded me of another stay at the this hotel where we experienced this same staff arrogance. We finally got our room keys around 3pm!! What happened to the promised priority? We were told we could go over to the beach; however, we were not told that building was in progress, there was no private area and beach bar that we were expecting - very disappointing. The air conditioning in our room was not working; after a couple of calls it was apparently switched off in the machine room. It transpired that all 5 rooms in our party had the same issue with the Air Con. Another problem we have experienced before when staying at this hotel. There appears to be an arrogance in this hotel that we do not experience on Koh Phangan or at the IBIS on Samui. The location of the hotel is the only attraction - with the expected beach and beach bar and very close proximity to Poppies. I doubt very much we will return again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nina

Comfortable bed

Customer review rating 4.4/5

Dora Couples - 01/04/2019 AccorHotels certified review

We booked the junior suite and the room is spacious and The bed is very comfortable.

Dear Lai Ying W., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

It's where we want to be....

TripAdvisor rating 4.5/5

Katie M Couples - 25/02/2019 TripAdvisor review

This may not be for everyone but we love it this is our 3rd stay and we will be back next year hopefully to the new hotel.Staff cannot help enough breakfast excellent and organising tours made easy and reasonable A bit at the edge of Chaweng but we like that. Beach,although across the road is perfect though this trip due to building works it did not look it's best but we are sure it will be amazing next year after works completed Thank you Mercure Tana for another perfect stay Katie and David

Enjoy

Customer review rating 4.4/5

Wayne M. Couples - 10/01/2019 AccorHotels certified review

Very professional, good standards, friendly staff.

Fantastic stay at the Mercure Chaweng

Customer review rating 4.4/5

Mark S. Families - 06/01/2019 AccorHotels certified review

Great hotel with fantastic staff in a good location.

A happy one

Customer review rating 4.4/5

Keat Couples - 03/01/2019 AccorHotels certified review

Smooth check in and check out

Nice hotel, but very noisy area

Customer review rating 4.4/5

M. Y. Friends - 02/01/2019 AccorHotels certified review

The hotel is very nice with helpful staff. The room was big, but no balcony, no net on the windows to protect from mosquitoes. The bathroom is big too, but didn't have a normal door, just a sliding one, made of wood and plastic and it didn't close properly. Our room was overlooking the back of the hotel and every late afternoon/evening there was a very loud music from another hotel, which ended around 1-2 AM and didn't allow us to sleep. The reception staff offered another room when we complained, but it was on the same side of the hotel, so we didn't take it. The beach of the hotel is very small, so we went early in the morning to make sure there will be free sun beds. The area between the hotel and the beach is a construction site at the moment, noisy and not very nice. In general I would not consider this hotel for a nice and relaxing holiday in the future.

A nice hotel that represents good value for money

Customer review rating 4.4/5

Adrian R. Couples - 28/12/2018 AccorHotels certified review

We enjoyed our stay in this hotel. The beds were comfortable and the rooms cozy. The room was small and compact but it was well kept and the staff were all very friendly and helpful. We would happily stay again, thank you to all the staff!

Excellent stay

Customer review rating 4.4/5

Simon P. Couples - 26/12/2018 AccorHotels certified review

An enjoyable experience staying at the Mercure Samui Chaweng Tana hotel. Staff were very welcoming and friendly.

Dear SIMON P., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

PLEASANT EXPERIENCE

Customer review rating 4.4/5

Tracey Couples - 26/12/2018 AccorHotels certified review

Everything was great! No complains except for the air-conditioning. Too cold at night.

Dear TRACEY T., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

Overall very good

Customer review rating 4.4/5

Francis N. Couples - 27/11/2018 AccorHotels certified review

Overall very good except there is no reply when I asked shuttle confirmation thru email before I arrived

Customer review rating 4.4/5

Ivan M. Couples - 23/11/2018 AccorHotels certified review

Our stay in the Mecure, Koh Samui was fabulous. The hotel was beautiful and the staff couldn't do enough for us. Absolutely wonderful. I must mention also the lovely Pa, who greeted us every morning with a big smile, surely a great way to start the day Xxx

Dear IVAN GRAHAM m., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina

Perfect stay

Customer review rating 4.4/5

T. Solo - 28/10/2018 AccorHotels certified review

It was my first time to stay in Samui but i’m sure i’ll choose the same hotel again next time. Great staff and hospitality.

Dear HIROTAKA T., We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Operations Manager

Nice!!

Customer review rating 4.4/5

Adrian Couples - 03/10/2018 AccorHotels certified review

Nice hotel style from inside!!! Friendly service!! Outside on ground floor was many mosquito... you have to do something with this..

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