Hotel - ibis Lisboa Parque das Naçoes
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Lisboa Parque das Naçoes Hotel

4.0/5 1,113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi connection
    • High-speed Internet
    • WIFI in the communal areas
    •  FREE WiFi
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • LISBOA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Our rooms

  • 113 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 24 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air Cooling System
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    •  FREE WiFi
    • Opening windows
    • Radio in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Iron in room
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 5,385 reviews

Our guest reviews for ibis Lisboa Parque das Naçoes

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,113 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
G. C. Couples - 10/02/2019 AccorHotels certified review
« Not likely again »

Great location, unable to enter car park until after checkin, but zero places to park to enable checkin. Reception staff are average at best, not very welcoming. Room was fine, pretty much as expected. Breakfast was very average, coffee machine was broken and when it did eventually work, coffee was undrinkable. Toaster was slowest ever, best cakes, 'pasta de belem' was hidden at entrance away from other food so hard to find, had to wait and ask to find them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. G., Thank you for taking the time to tell us about your experience at the ibis Lisboa Parque das Naçoes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. What a shame to read all these comments so little rewarding when all team and management do their utmost for such a different experience!By point, the parking was perhaps complete? Because access is direct and as a toll system you take a ticket before entry and opening is automatic. For the delivery of breakfast, the toaster is one of the most practical models for use of hotellière, the pasteis de nata, are actually at the entrance and clearly visible to detach from the rest of the buffet, a regional product chewable to will like all the food on the buffet. For the hot drink, I can not say whether it was actually that day we had a breakdown of the drink machine and all hot drinks were served from the bar without any restrictions. If I can, during a stay so marked by negative points, ask if you like to speak to the management or a service manager we are 24/24 in contact with our customers, our teams . Often we turn these negative points into wonderful moments during the stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvie Lopes Directora

Anonymous Business - 03/02/2019 AccorHotels certified review
« Normal »

Simples e normal

Anonymous Couples - 03/02/2019 AccorHotels certified review

Very good room. Good breakfast. Restaurant service for dinner needs improvement.

Sightseer63773910947 Family - 02/02/2019 TripAdvisor review
« Good stay »

Recommend. Great beds. Great location. Great customer service. Will go back. Very friendly atmosphere. Got there very early but that as not a problem they let us check in early which was nice since we had a long flight and were tired, so we thank them for that.

Catia Friends - 01/02/2019 AccorHotels certified review
« Very satisfied »

Lovely room, very comfortable beds. Good location. Tasty breakfast. If you could add scrambled/fried eggs to the menu with bacon, that would definitely make the breakfast more attractive. And of course, lovely natas, always a treat.

De R. D. S. S. Couples - 28/01/2019 AccorHotels certified review
« Lovely stay »

This was a last minute plan, the staff and service was good and the room standard. Thank you to the bar staff for the service and for the helpfulness of the réceptionnist who worked the morning of our departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISAURE DE ROUVROY DE SAINT-S., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Rui M. Business - 28/01/2019 AccorHotels certified review
« One of my favorite in the area »

without issues or constraints, simple and effective as I like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUI M., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Derek Couples - 26/01/2019 AccorHotels certified review
« 2 night visit to Lisbon after transatlantic flight »

Arrived mid afternoon after having flown from Canada overnight. Was grateful to book in early and grab a few hours sleep. Following day spent all day sightseeing after a great breakfast at the hotel. Breakfast buffet was good on both days and we really enjoyed the fresh fruit. Left the next morning by train for the Algarve. The reason we picked this hotel was the location - close to airport and the train station. Hotel staff were very good, answering our questions and providing really good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEREK W., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Rui R. Business - 23/01/2019 AccorHotels certified review
« Passagem »

Rapida e simples de escala psra o aeroporto

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor Rui R., Agradecemos os seus comentários no seguimento da sua estada no ibis Lisboa Parque das Naçoes. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Sylvie Lopes Directora

Deborah D. C. Families - 21/01/2019 AccorHotels certified review
« Value for money »

Could not ask for better at the price. Clean, comfortable and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEBORAH C., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Vincent L. Friends - 16/01/2019 AccorHotels certified review
« A bit disappointing... »

The rooms were what one typically expects from IBIS, clean, comfortable beds and, of course, small. But for one night this was fine. The internet worked well and check-in was good. The big disappointment was the "restaurant." Exhausted from a long day's travel, we wanted to dine in the hotel. The Kitchen, as they call it, was nothing short of terrible. A limited menu, all prepared from a microwave at restaurant prices. Breakfast the following morning was no better, the coffee machine did not work and the selection was very limited. I have stayed with Accor all over the world and this is the one hotel that I would definitely say this is the only Accor Hotel that I will not stay at again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT L., Thank you for taking the time to tell us about your experience at the ibis Lisboa Parque das Naçoes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All our restaurants IBIS in Portugal have the same concept rather well appreciated by all of our customers with it is true pre-confectioning dishes that we finalize at the request of the customer. The card was launched in early December with a whole new range of products. The prices are adapted to the products offered and not comparable with restaurant prices. On the breakfast service we had a machine breakdown around 9:30 I think, and all the hot drinks without any exception were served at the bar, without exception and with unlimited service. I am especially disappointed to check that you left our hotel so dissatisfied and without even giving us this feedback, I would have immediately taken a solution that today and remotely has absolutely no effect. On site we always find the right solutions and especially we do our utmost to turn any concern into a real happiness of stay with a positive memory. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvie Lopes Directora

Elisa Business - 14/01/2019 AccorHotels certified review
« Positiva »

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Cara Senhora Elisa M., Agradecemos o tempo que dedicou aos comentários após estadia na nossa unidade hoteleira. Esperamos ter o prazer de a rever muito em breve cá Melhores cumprimentos Sylvie Lopes Directora

Nelson Z. Couples - 10/01/2019 AccorHotels certified review
« Experiencia global »

Maravillosa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NELSON Z., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Really nice, just the shower water temperature could be more stable »

Really nice, just the shower water temperature could be more stable

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Plinio B., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Lisboa Parque das Naçoes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Je suis navrée pour votre souci de température eau et je vérifie de ce pas si nous avons eu ce jour là d'autres commentaires, mais n'hésitez pas, lorsque vous rencontrer une situation identique à informer la réception pour une résolution immédiate. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs Sylvie Lopes Directora

Patrick Couples - 04/01/2019 AccorHotels certified review
« Good service »

The hotel is well maintained and clean. Everything worked as expected. Personnel friendliness was ok. The hotel is located quite far from city centre but is close to a metro and many shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK F., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Trpimir Couples - 01/01/2019 AccorHotels certified review
« Good hotel, poor breakfast »

The location of the hotel is all right, 10-15 minutes by taxi from the airport and less then 5 minutes walk from the Wasco da Gama shopping centre and Oriente rail station. From there, it’s around 30 minutes by public transport to the city center and main tourist attractions. The room was equiped with everything needed for a short stay and best aspect was a very comfortable bed. On the other side, the breakfast was a big disappointment. The food choice was very poor, definitely the worst I’ve ever experienced in an Ibis hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TRPIMIR G., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. All your comments actually correspond to our hotel and the pleasure of receiving. I check, however, that the breakfast did not seduce you, but, I can assure you that it is one of the most complete buffets. Our restoration, we made the launch of our new catering menu, I do not know which dish you chose so that we can check what could have happened. The new card has received rather positive comments this past month. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

Jonathan Couples - 30/12/2018 AccorHotels certified review
« Excellent experience »

Everything clean and fresh, staff was very friendly and helpful. Perfectly positioned for where we wanted to be. We would definitely stay here again.

Anonymous Couples - 28/12/2018 AccorHotels certified review
« Overnight Stay »

The room was clean, comfortable and well appointed.

Carlo P. Couples - 27/12/2018 AccorHotels certified review

Very nice

Pat R. Solo - 23/12/2018 AccorHotels certified review

Very convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICIA r., We very much appreciate your comments regarding your stay at the ibis Lisboa Parque das Naçoes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvie Lopes Directora

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