ibis Belo Horizonte Afonso Pena Hotel 3 stars

TripAdvisor rating 4.0/5 882 reviews
ibis Belo Horizonte Afonso Pena
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Belo Horizonte Afonso Pena

Rua Gonçalves Dias 720
Bairro Funcionários
30140 091
belo horizonte
brazil

Tel: +553121082950

Fax: (+55)31/21082958

Contact email

Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA :  

  • PRACA DA ESTACAO :  

  • By plane

    PAMPLONA At 11km / 6.84 miles

  • By plane

    TANCREDO NEVES CNF At 41km / 25.48 miles

GPS :-19.932496, -43.931667

Our accommodations

Standard Room with one double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Business Desk(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

COMES E BEBES

Photo non contractuelle / Strictly non binding

The Comes e Bebes bar: open throughout the day, the ibis bar is ideal for meetings or just kicking back and relaxing. It serves a variety of snacks, light refreshments and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Belo Horizonte Afonso Pena

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,166 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

882 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Okay stay. Room was dirty and had mold.

Customer review rating 4.3/5

Alexa Business - 05/07/2019 AccorHotels certified review

The management was kind and helpful. The location was great but our room was quite gross. There was random underwear under the bed and black mold all over the shower. Definitely did not feel that our room was clean or safe at all.

Dear Alexajacoy A., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Been better

Customer review rating 4.3/5

Leandro Business - 21/06/2019 AccorHotels certified review

Shallow staff, charging me for silly unnecessary stuff...

Dear Leandro Q., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Excelencia

Customer review rating 4.3/5

Jose D. P. O. Business - 15/06/2019 AccorHotels certified review

Agradavel

Dear Jose dos Passos de O., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Dirty bathroom

Customer review rating 4.3/5

Lívia Couples - 28/05/2019 AccorHotels certified review

I’ve stayed in a Accor hotel before and I must say this time was very disappointing. I arrived in the middle of the night and after 10h of travelling I found a bathroom that clearly had not been cleaned that day. There were little flies and everything. There was a strand of hair in the bathroom and I’m 100% it wasn’t mine nor my bfs, since it was straight hair and we both have curly hair. I was so tired I took the shower anyway and slept. The next day I reported the situation at the front desk and asked for special attention to the bathroom during room service that day. Well, later on that day I came back to the hotel to find the bathroom still was not very clean. Less flies, but still there. I heard all rooms were occupied and I believe they do not have enough employees for that kind of situation. Disappointment is the word that best describes my stay. Unfortunately. I must add the gentleman who was at the coffee place on Sunday morning and the lady at the reception desk on Saturday night were EXTREMELY friendly and polite. The only thing worth a 10 during my stay.

Dear Livia Henriques da G., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Adequada.

Customer review rating 4.3/5

Ericsson S. D. S. Business - 24/05/2019 AccorHotels certified review

Atendeu as expectativas.

Dear Ericsson Soares Da S., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

My last staying

Customer review rating 4.3/5

Marcio Business - 23/05/2019 AccorHotels certified review

The rooms were just as expected, bare minimum necessities, extra thin towel, tiny soap and shampoo.

Dear Marcio,, Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Satisfied. It meets most of my needs.

Customer review rating 4.3/5

Carlos O. Couples - 08/05/2019 AccorHotels certified review

It was a short but nice experience. Location wise, the hotel is very good. It is in a calm area, however the car traffic and noise surround may be an issue sometimes. The room was clean, but the shower area has many bugs, I don't know if that is due to unclean walls at the shower, but it seems to be difficult for the room makers to wash the wall since there is only a fixed shower, there is no flex hose at there.

Dear Carlos, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carolinne Fialho Supervisora Guest Experience Ibis BH Afonso Pena

Pretty good, could use bigger rooms

Customer review rating 4.3/5

Víctor B. Couples - 28/04/2019 AccorHotels certified review

I really enjoy the fact that you focus on things relevant to guests like the bed quality and sheets. I just whish the room was bigger

Dear Victor B. Q., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

good hotel

Customer review rating 4.3/5

H. Z. Friends - 08/04/2019 AccorHotels certified review

It is near the center of city, has good traffic, and the food is delicious, but no hot water to drink at the room.

Dear Z. H., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Poor

Customer review rating 4.3/5

Renato N. D. S. S. Couples - 09/03/2019 AccorHotels certified review

The air condicioning machine was dripping water, the door was kind of jammed (hard to close) and the cleaning staff missed my room one day even though I was out from 08am to 10pm. The corridor was not very clean too.

Dear Renato Nogueira De Sa S., Thank you for taking the time to tell us about your experience at the ibis Belo Horizonte Afonso Pena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cândida Oliveira Subgerente Ibis BH Afonso Pena

An entire week at Ibis Belo Horizonte

Customer review rating 4.3/5

Alexandre H. Business - 26/02/2019 AccorHotels certified review

I stayed at Ibis Afonso Pena, Belo Horizonte for one week. My stay was great and all employees were ready to help and assist you in anything that they can. The only concern is regarding the internet. I worked remotely in the hotel and sometimes the internet was slow and in some ocasions, it dropped. The bath is clean and the cleaning service is very good. The strong part of the Ibis Afonso Pena, for sure, are the employees. I would like to congratulate all. The elevator is very good, but in the peak (in the begining of the morning and late afternoon) is not enough for all the rooms available. I did not have the breakfast and did not have lunch at Ibis.

Dear Alexandre Tanaka H., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

disaster

Customer review rating 4.3/5

Jose P. F. Business - 11/02/2019 AccorHotels certified review

I've reserved with booking at Ibis not Ibis Budget. When I arrived at IBIS I saw that my reservation was Ibis Budget. Ibis Budget and Ibis are next door one another in Belo Horizonte. So, I canceled Ibis Budget and I stayed at Ibis. I've received the email of Booking .......Dear Jose Pissolato, We received your request to cancel reservation 18…. Even though there is a charge associated with this cancellation, we'll try to find the best possible solution for you. We've asked Ibis Budget Belo Horizonte Afonso Pena to make an exception for your reservation, and hope to have an answer for you shortly. The reservation policy you selected does not allow for free cancellation or modification at this time. This means that there will be a fee if you decide to cancel or make changes to the reservation. The policy details were stated at the time of booking, and are included in your reservation confirmation for reference. For any questions, you can contact the property at +5… or send them an email.

Prezado José Pissolato F., Obrigada por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Verificamos em nosso sistema e sua reserva no ibis budget afonso pena foi cancelada conforme solicitado, sem nenhum tipo de cobrança, se há alguma cobrança ela foi feita pela Booking. Peço que o Sr verifique pois, a reserva foi feita diretamente com eles. Qualquer dúvida estamos a sua disposição. Atenciosamente, Cândida Oliveira Subgerente Ibis BH Afonso Pena

Ibis true sample excellent in hospitality!

Customer review rating 4.3/5

Sofia Solo - 09/02/2019 AccorHotels certified review

Without doubt one of the best hotels I’ve stayed in Belo Horizonte so far.The best in this hotel is the extremely friendly staff. The staff welcomes you warmly. The breakfast buffet amazing!Kethlen one of the hostess was super caring. She came to my table and asks if I like it the food and if I need anything else.Also the waiters are very friendly. I stayed 9 nights there for a medical procedure and was treated super well. Diego and Ana ,both extremely professional and caring helping me with my reservation I missed my flight and was unable to make changes to my reservation at the airport so, both helped me to make the changes and my check in was quick and smooth after my long journey coming all the way from the United States with a horrible jet lag and as soon as they checked me in I went straight to the dinner buffet and enjoyed a fresh with a variety of quality vegetables, salad and frest squeeze juice daily, kitchen staff promptly to make for me a delicious chicken/beef stake every lunch/dinner. The room was cozy, quite and super clean. Lovely housekeeper always asking me if I need anything making me feel like I was at home. Overall it is a good Hotel, great location and I enjoyed so much! Thank you Ibis!! Great job choosing your staff! They are beyond qualified! By the way , the day I checked out Michaella took my suitcase to the taxi and made sure the cab driver was ready to help me to reach the airport on time. She really impressed me, it was almost having one of family member saying goodbye to you. I’m trilled !!!:)

Dear Sofia, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cândida Oliveira Subgerente Ibis BH Afonso Pena

a pleasant, clean and quiet place

Customer review rating 4.3/5

Rafael Couples - 04/01/2019 AccorHotels certified review

the hotel is fit for the purpose: a brief visit. it would be good for the room service (cleaning) is done earlier, morning preferably during the week.

Dear Rafael Jaen W., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

boa

Customer review rating 4.3/5

Luiz A. G. E. Business - 03/01/2019 AccorHotels certified review

boa estadia e confortavel.

Dear Luiz Antonio Goncalves E., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

CONFORTAVEL

Customer review rating 4.3/5

Catia P. A. P. Families - 18/12/2018 AccorHotels certified review

CHECKIN LENTO

Dear Olimpio P. Junior, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Great location

TripAdvisor rating 4.0/5

ReinaldoMGomes Couples - 17/12/2018 TripAdvisor review

Great place to stay, the staff are very helpful and the room is quite comfortable and quiet. The neighborhood is super quiet and quite leafy, close to several restaurants and bars and also the square of Freedom.

Dear Mr Reinaldo, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Very nice stay

TripAdvisor rating 4.0/5

marcelop840 Family - 05/12/2018 TripAdvisor review

It is always very pleasant getting back to my preferrable hotel in Belo Horizonte.Nearby everywhere i like to go and visit.Same standard of cleaness and confort for a very reasonable price.Best choise of Accor hotels in town

Dear Mr. Marcelo, We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Shower dropping at night.

Customer review rating 4.3/5

Anonymous Couples - 19/11/2018 AccorHotels certified review

The overall experience at the entire hotel was very pleasing and satisfying - since the room size, even the breakfast table. There was only one thing that bothered us: the shower was dropping even if it was closed. In the last day of our stay, the toilet flush was smelling so bad, and the staff went to our room and recommended that we must flush several times to solve this problem.

Dear Antonio Chiconatto R., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena

Regular

Customer review rating 4.3/5

Anonymous Families - 08/08/2018 AccorHotels certified review

Foi regular

Dear Odilon Conrado Fernandes S., We very much appreciate your comments regarding your stay at the ibis Belo Horizonte Afonso Pena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral Ibis BH Afonso Pena
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