Hotel - Pullman Jakarta Indonesia Thamrin CBD
Pullman Hotel Pullman Hotel

Pullman Jakarta Indonesia Thamrin CBD Hotel

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4.5/5 1,880 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • Complimentary Internet Access (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionningwith individual remote
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The newly renovated Guest Rooms are inspired by Indonesian art and style. They feature the most modern technology including High-Speed internet access, an efficient working desk, a stylish glass bathroom partition, LCD TV and exclusive amenities.

  • 427 rooms
  • 357 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Wide working desk
    • TV room service ordering
    • Air conditionningwith individual remote
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,620 reviews

Our guest reviews for Pullman Jakarta Indonesia Thamrin CBD

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,880 reviews
AccorHotels certified review
Emmerline L. Business - 14/02/2018
« Worth for stay »

good location, comfort room and love the variety of food for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Emmerline L. Fong Yin, Thank you for taking the time to share you experience at Pullman Jakarta Indonesia. We are delighted to read that our strategic location and your perfectly chosen room have exceeded your high expectations. We are also pleased that you specially loved the variety of food during breakfast at our iconic Sana Sini Restaurant Thank you once again and we are very much looking forward to welcoming you on your next visit. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
F. Solo - 14/02/2018
« Friendly »

Happy, i just feel like home. because every time I walk every staff greeted me very sincerely, good and confortable room.. I have a breakfast in sana sini restaurant. So many kind of food and beverage. Service was good.. I just sit and server offering me the highlight food of the day... So amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhamad F., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We are extremely proud to read that you thoroughly enjoyed your stay in your comfortable room and that our young passionate team made you feel at home. Thank you for highlighting your breakfast experience at our iconic Sana San Restaurant. All of us look forward to welcoming you again soon. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
C Friends - 13/02/2018
« Hotel rooms are dated and small »

It was very normal. Expected more because of the brand name

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Christina F., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Indonesia. . It is disappointing to learn that your stay with us did not live up to your high expectations, in particular the room you stayed in. Should you have the opportunity to stay with us again in the future, it would be our pleasure to introduce you our Grand Deluxe Room benefits from more space and trendy ambiance and has been recently refurbished. Thank you once again and we hope to see you again soon! Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Richard Business - 13/02/2018
« Very friendly and attentive staff »

I stayed 5 nights in the executive block while on a business trip. The staff were very friendly and attentive throughout my stay. They remember my name and room number from the first night, and always greeted me - and my colleagues - warmly whenever we used the lounge for meals and meetings. The evening menu changes daily, and the a la carte breakfast was good. Would certainly return if I'm in Jakarta and needs to stay in the CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard C., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We were beyond delighted to read that you thoroughly enjoyed your 5 nights stay with us. Our young passionate team pride themselves for their attention to detail and take a great care to ensure an exceptional Pullman experience for each guest. They are grateful to know that they successfully impressed you with their attentiveness. Thank you for pointing out your breakfast experience. Nothing make us happier than to know that you will definitely come back. See you soon. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Samuel T. Solo - 13/02/2018
« Great location & service »

Great service - from valet to check in, process was seamless. Would especially like to commend Ms. Suci Nur Marina, who sensed my urgency at check in and brought welcome drinks to my room. Room is on the smaller side, and hotel seems outdated (elevators reek of cigarette smell). But otherwise, location is great and service is exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Samuel T., Thank you very much for taking the time to share your experience at Pullman Jakarta Indonesia. We are happy to know that you were impressed with the impeccable service of our young passionate team throughout the hotel, and you found them warm and amicable, ready to assist at all times, in particular Suci Nur Marina. Should you have the opportunity to stay with us again in the future, it would be our pleasure to introduce you our Grand Deluxe Room which benefits from more space and trendy ambiance and has been recently refurbished. We look forward to welcoming you back to Pullman Jakarta Indonesia. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
John B. Business - 12/02/2018
« An excellent hotel experience »

Staff are well Mont is ed to provide an excellent service. The hotel is well located in central Jakarta convenient for shopping restaurants and transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John B., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We are delighted to read that you thoroughly enjoyed your 3 nights stay in our hotel and the level of service extended by our young passionate team was up to your expectation..Thank you for pointing out our perfect location and we hope to see you again soon! Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Mark T. Business - 12/02/2018
« The welcome was warm and hotel was satisfactory »

The staff are welcoming, the restaurant is very good. I felt the bar was overpriced and the only problem was the water wasn’t suitable for a bath. The water was brown in colour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Mark T., Thank you very much for taking the time to share your experiences with us. Its is wonderful to hear that you enjoyed your 5 night stay in our hotel and that our young passionate team successfully made you feel welcome. We also thank you for sharing your genuine feedback on the quality of water. Please rest assured that we take customer feedback seriously and this has been shared with the maintenance team for immediate action. Thank you very much once again for sharing your experiences and giving us the opportunity to improve our services. We sincerely hope to welcoming you back again. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
P. Business - 12/02/2018
« Great »

service is extremely good and staff is very courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jain P., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We are extremely delighted to learn that you had a pleasant stay with us and that your review highlights the best of what our staffs has to offer. We look forward to welcoming you back at out hotel. Our team will be more than delighted to serve you again. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Arshad Business - 12/02/2018
« Great service, where they make an effort to know your name. »

The people at Pullman Jakarta have mastered the art of customer service. I was just another regular guest staying at the hotel but the Pullman hospitality made me feel valued. Well done, Pullman Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arshad B Mohamed I., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We are extremely proud to read that our young passionate team made you feel valued during your stay with us. Should you have the opportunity to stay with us again in the future, it would be our pleasure to introduce you our spacious Grand Deluxe Room which offers a spacious environment and an extra-large bathroom with free standing bath tub and large shower cubicle. Everyone at Pullman Jakarta Indonesia looks forward to your return. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Loh C. L. (. Business - 12/02/2018
« Good hotel with excellent service »

It is always pleasant to stay at Pullman Thamrin when I go to Jakarta for business. Location is good, convenient and staff with excellent service. One thing I find it very disturbing is the car park fee getting into the hotel. Currently hotel only provide with taxi with free entrance but not Grab. As my company official transport is Grab in Asean, I have to pay for every entry to the hotel IDR5,000. Although it is not a big amount but for the frequency you did, it can be a lot. This is the first hotel operator I have experienced charging car park in this manner and when I spoke to the manager, he just responded as there's nothing the hotel can do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chew L., Thank you for taking the time to tell us about your experience with us. We sincerely apologize for the inconveniences caused by the parking service during your recent visit at Pullman Jakarta Indonesia. It is common practice in Indonesia that there is a small fee for pick-up and drop-offs in hotels and other buildings. The hotel is located in a multipurpose development and the carpark is operated by a third party. Although the parking sits outside of our perimeter, please rest assured that we have informed their management of your feedback and the appropriate measures will be taken. On a positive note, we are delighted to read that you had a pleasant stay in our hotel with its convenient location and excellent service. Thank you once again for sharing your feedback with us and we look forward to welcoming you back. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Adelyn C. Business - 12/02/2018

Friendly and attentive staffs. Clean as spacious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Adelyn c., Thank you for taking the time to share your experience with us. It is wonderful to learn that you had a pleasant stay in our hotel and that the level of service extended by our young passionate team was up to your expectation. We are delighted that you thoroughly enjoyed our sparkling clean room. We look forward to your return to Pullman Jakarta Indonesia soon. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Alvin T. Business - 12/02/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alvin T., Thank you very much for taking the time to share your experience at Pullman Jakarta Indonesia. We are delighted to learn that you enjoyed your 3 night stay with us and that you found the hotel, including our facilities and services up to your high expectations. We look forward to welcoming you back again real soon! Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Anonymous Business - 11/02/2018
« As good as usual »

I returned at Pullman Jakarta after many stays in the past 12 months. As usual it is a very pleasant experience and the staff did its best to make my staying very confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fabio G., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We always love receiving feedback from our returning guests like you who were happy with your stay and enjoyed the service extended by our young passionate team. Thank you once again and we are very much looking forward to welcoming you on your next visit Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
F. J. A. M. -. M. 3. Business - 11/02/2018
« hospitality at work »

Always a pleasure to return to Pullman Thamrin CBD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John F., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. We always love receiving feedback from our returning guests like you who were happy with your stay. Thank you once again and we are very much looking forward to welcoming you on your next visit. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Irem O. Business - 11/02/2018
« Good, friendly service, sub-standart rooms »

reception and service staff all very friendly and good, breakfast is excellent, however the rooms are very small, dated and has a very stale smell. The room fragrance used is disturbingly heavy. something light and more refreshing would be more suitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Irem O., Thank you very much for taking the time to tell us about your experiences at Pullman Jakarta Indonesia. We are pleased to read that you were very much impressed by our service and breakfast in Sana Sini Restaurant. On a separate note, please accept our most sincere apologies for the inconveniences caused by the room fragrance. We have shared your feedback with the Housekeeping team for immediate action. Should you have the opportunity to stay with us again in the future, it would be our pleasure to introduce you our Grand Deluxe Room which benefits from more space and trendy ambience and has been recently refurbished. Thank you once again and we hope to see you real soon! Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Rochajati S. Business - 10/02/2018
« Satisfied »

Now breakfast food kind is reduce than before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rochajati Sadeli, Thank you very much for taking the time to share your experiences with us. Its is wonderful to hear that you enjoyed your 5 night stay in our hotel. We also thank you for sharing your genuine feedback on your breakfast experience. Please rest assured that we take customer feedback seriously and this has been shared with the culinary team for immediate evaluation. Thank you very much once again for sharing your experiences and giving us the opportunity to improve our services. We sincerely hope to welcoming you back again. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Kieran O. Business - 10/02/2018

Really good, but the electricity cut out in my room one night 3 times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kieran O Flynn, Thank you very much for taking the time to share your experiences at Pullman Jakarta Indonesia. It is wonderful to learn that you enjoyed your 3 night stay with us. On a separate note, please accept our most sincere apologies for the inconveniences caused by the city power grid failure. Our hotel is fully equipped with alternative diesel powered generators which activate automatically whenever this very rare and isolated failures may occur. Thank you once again for sharing your feedback with us and we look forward to welcoming you back real soon. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Anonymous Business - 10/02/2018
« everything fine »

confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Boyle S., Thank you for taking the time to share your experience at Pullman Jakarta Indonesia. It is wonderful to read that you enjoyed your 2 night stay with us and that you found everything was fine. Thank you once again, we look forward to welcoming you back during your next visit to this vibrant city. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Cal V. C. Business - 09/02/2018
« Great stay but need more improvements »

I had a wonderful stay each and every booking I made with Pullman Jakarta Indonesia. As a Le Club Platinum member, I have been offered a check in at the Executive lounge upon arrival, free room upgrade, free welcome drink voucher, VIP treatment, and late check out option. The room is spacious and bright. Air-conditioning is adjustable with good shower. However, there is a shortfall in the bathroom amnesties kits. The hotel used to provide Co- Bigelow bathroom amnesties kits but now is replaced with a local unbranded amnesties. The guest experience have been reduced. Breakfast is average. The variety have been totally reduced compared to my past stays at the hotel. I hope that SanaSini can revert back to the previous breakfast with variety choices. It seems that the hotel is trying to cut costs and being petty. As always, my favourite staff at SanaSini, Ms. Marlina welcomes me as a VIP at the restaurant for breakfast. Well done Marlina and keep up the excellent work and service. Overall, my stay this time with Pullman Jakarta Indonesia is average. Why did I say average is because the bathroom amnesties kits have changed from Co- Bigelow to no branded amnesties kits and the breakfast at the SanaSini Restaurant can be improved or revert back to it used to and not being seen as cutting cost! The I hope there will be an improvement for my next visit to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cal Vin Choong, Thank you very much for taking the time to share your experiences at Pullman Jakarta Indonesia. We also thank you for sharing your genuine feedback on our temporary room amenities. Please accept our sincere apologies. On a more positive note we are happy to learn that as a Le Club AccorHotels Platinum member you enjoyed the complimentary upgrade to a more spacious room. We are also particularly proud to know that our young passionate team member, Marlina, made you feel welcome and you appreciated her excellent work. Thank you very much once again and we hope to have the pleasure of welcoming you again and make your stay even more excellent. Best regards, Bening Setara Bulan Quality & Attitude Manager

AccorHotels certified review
Alex T. Business - 09/02/2018
« 4days stay with Pullman Thamrin »

Check in and out fast and friendly. Only problem is with the tap water. It was yellowish and this is something the hotel should look into.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hwa Meng T., Thank you very much for sharing your review with us. It is wonderful to read that you found our young passionate team to be welcoming and friendly. We also take careful note of your comments regarding the tap water. Please accept our most sincere apologies for any inconveniences that this may have caused you. We have shared your feedback with our maintenance team for immediate action. Thank you once again and we hope to see you again soon! Best regards, Bening Setara Bulan Quality & Attitude Manager

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