Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.5/5 613 reviews

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Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  613 reviews

TripAdvisor Rating  4.5/5  4,269 reviews

Certificate of excellence 2024

Good location, comfortable rooms

Customer review rating 4.5/5

Colin P. Business - Confirmed reviews ALL

I stayed here for a business trip to Jakarta. The Pullman is close to the new underground train, which helped me get to & from meetings avoiding the Jakarta traffic jams.

Dear Mr. Colin P., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We thank you very much for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

A bit of disappointment of a good hotel

TripAdvisor rating 3.0/5

849nicob Friends getaway - TripAdvisor review

It was not my first time visiting this hotel. After a 3 year absent I returned back to this hotel. Before I gave this hotel a higher rating but I was a bit disappointed about certain things: first the pool was closed because of renovations I didn’t know this at the time I made the booking at a short notice. The staff notified it during check in, but I did received an upgrade to a deluxe room. The room was bigger and clean but the windows covered with condensation secondly the toilet was not working properly and water is leaking from the shower on the toilet floor. Thirdly though the breakfast has a good variation of food I found out that the noodle section was covered with some flies I made a report of it but the person behind the counter didn’t do anything to solve it. I do hope that the management will tackle this problem.

Dear Mr. Nico Bergsma, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations this time, particularly regarding the pool closure, room quality and food&beverage quality. On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology. In our ongoing commitment to elevate guests experience, we are renovating our hotel swimming pool facilities. This endeavor is aimed at providing you with enhanced services and amenities that reflect our dedication to excellence. The renovation work will take place during daytime hours, commencing from Saturday, April 20th, through May 31st, 2024. This has been notified or posted accross all booking channel include ALL applications and hotel's website. While we understand that this may cause some temporary inconvenience, we assure you that every measure will be taken to minimize disruptions during your stay. As for the room maintenance and food&beverage feedback, rest assured that we taken necessary actions to ensure it will not happen again in the future. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Amazing

TripAdvisor rating 5.0/5

DanB1454 Business - TripAdvisor review

What a great hotel, with even better staff. I travel on business a great deal, but the Pullman Thamrin is up their with best in the World. I was lucky enough to have exec lounge access and I can not compliment Gilang and Bagas enough for the attentive and friendly service, all supported by the wonderful chef Cipa, his beef slider and Vietnamese roll are to die for! I’m back to Jakarta in September and already booked again, even though it’ll mean an extra long commute for me. Book elsewhere at your peril and cost…..

Dear Mr. Dan, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay, especially Gilang, Bagas and Cipa. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Pullman Jakarta

TripAdvisor rating 3.0/5

roryjdoyle Business - TripAdvisor review

Good city centre location. Friendly staff. Bar, all day dining restaurant and meetings space on lobby level. Hotel is in two accommodation towers with two sets of elevators. Executive lounge on 2nd floor. Plus there is a gymnasium in house.

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit. Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Always a Pleasure.

TripAdvisor rating 5.0/5

RD T TripAdvisor review

This was our seventh stay at Pullman Jakarta. Our family has been going there every Eid, Christmas, or school holidays. The staff have always been extremely friendly, genuine, and helpful. The room is always topnotch: clean, spacious, and tidy. But the main reason we always come back to Pullman is the breakfast buffet! Great selections of cheese, fresh smoked salmon, and great cappuccino. Looking forward to our next visit.

Dear Valued guest Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

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Other web-users rate our hotel

  • 601 reviews 9.6/10 Location
  • 936 reviews 6.7/10 Room
  • 1,762 reviews 9.3/10 Service
  • 16 reviews 7.5/10 WiFi
  • 908 reviews 9.4/10 Food
  • 574 reviews 9.6/10 Breakfast
  • 511 reviews 8.5/10 Amenities
  • 355 reviews 7.4/10 Cleanliness

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