Hotel - Mercure Danang French Village Bana Hills
Mercure Hotel Mercure Hotel

Mercure Danang French Village Bana Hills

4.0/5 332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DA NANG
  • Reception open 24 hours a day
  • Cable Car
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

  • 280 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 1,538 reviews

Our guest reviews for Mercure Danang French Village Bana Hills

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 332 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mike Families - 14/07/2018 AccorHotels certified review

Plus - reception/bell-hops were helpful Minus - Room type that was booked had missing furniture. Moved to lower tier room. - not enough directions/signs from a. cable car station base to check-in b. to swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards Julien Pechey General Manager

Carol Couples - 14/07/2018 AccorHotels certified review
« Bad »

Bad,bad, bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Guest relations officer

Komon Families - 13/07/2018 AccorHotels certified review
« nice hotel on the hill »

we book family room with bunk bed that is on buildling no. 7 and I need to push my mom on the wheel chairs up and down the hill :-(. But overall is great room is nice, breakfast is great. And with staying overnight here we can enjoy more fantasy park :-) 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Mercure French Village Bana Hills. As the situation of the village with streets and not a regular standard hotel, all the rooms are spread within 7 places and we just have family room in buiding 7. Please allow me to express my sincerest apologies about the situation of your room, it's apparent in this case that we fell short. However, I'm glad to read that you enjoyed your stay in our hotel and fantasy park. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Kind regards Guest relations officer

곽. Families - 13/07/2018 AccorHotels certified review
« Nice place, but not good service. »

Basically, the facilities of hotel was very good. However, when I stay in this hotel, there were several parties every night until 9 or 10 PM. It was so loud and I couldn't get enough rest which I expected. Moreover, in one day, there was a group of customers from one insurance company. Due to them, the restaurant for breakfast was too crowded and there was no explanation or guidance for it. Also, I would like to recommend to have more smaller tables than large round tables. Due to the tables, family members have to share the table with others or have to be splitted into multiple groups to multiple tables. This is not exiciting experience especially when someone reserved a big hotel in a world-wide hotel group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding this day, it was special because we had a big group indeed but we opened the other restaurant for breakfast, I'm sorry for this misunderstanding. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Guest relations officer

Yk Couples - 13/07/2018 AccorHotels certified review
« Miss »

The hotel and room is nice, clean and tidy. One thing I wanted to mention is, your staff open our room door at around 9pm without ring our room bell. The staff claims himself for housekeeping. But we saw him open every room door. This is very impolite. Please take note on this issue. Hope this won’t be happen in future. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. Please allow me to express my sincerest apologies about this issue in your room. After investigating, it seems there was a mistake in our booking system and our staff thought your room was empty. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Guest relations officer

Nattakorn Couples - 13/07/2018 AccorHotels certified review
« Paris in Danang »

Overall facilities were good. Staffs are best but look tired. Check-in process time must be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Julien Pechey General Manager

Qualicast Families - 12/07/2018 AccorHotels certified review
« Disappointed »

Overcrowded for the most part. Souvenir shops were very disappointing. Selling of bear bile was deciding factor that I wont return here. If this facility is managed and modeled on western style then they should know better than to support the sale of bear bile. Target market is very obviously the Asian market so they dont care about western sensitivities and also they know most westerners wont even know what is being sold in the bottles with Vietnamese labels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Julien Pechey General Manager

Ha Families - 12/07/2018 AccorHotels certified review
« Bad experience, dissapointed »

We were dissapointed and dissatisfied. We had to wait such a long time to check in. There are some guests did not queu and jump to check in, It's mess but the hotel staff did not notice that. It was raining heavily and when we arrived at the room which the receptionist gave us, it was occupied. Luckily we booked 2 rooms so we could stay in the other one otherwise we had to stay outside. They gave us 02 rooms in difference building which were quite far from each other. My family has children and we were all wet to get the room and move to another room. Bellboys helped us to bring our luggages in one room so when hotel finalized our second room we had to bring 3 suitcases by ourselves in the rain. It's quite far with steps up and down. The following day, we went to have lunch but the date on the coupons were wrong so it took time for us to wait for F&B staff to check and correct them. Rooms are very old, bad smell. TV in our room is out of order we had to call maintenance team to fixed. Actually we had very bad experience in Mercure Bana Hill. I do not recommend to my friend stay there. It's not money value at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards Julien Pechey General Manager

Thuy T. N. Families - 12/07/2018 AccorHotels certified review
« I had 2 good days in Bana Hills with staying in Mercure »

All staff members, especially the receptionists at the French village hotel check-in point, are very helpful. Detailed breifing guidance and instruction was given when check-in. Hotel room was good, breakfast was good. I love the extra special services that hotel offered to guest e.g shorten route to check-in (taxi/car can go straight to the reception entrance), saparate access to the hotel for guests from and to the cable station (save time in waiting and queuing) when check-in and check-out, special rate for extra cable tickets (down to 400,000/person).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Taiyo N. Guest Experience Assist Manager

Nanjin Couples - 11/07/2018 AccorHotels certified review
« Great location »

It was used for the first time at check-in and check-out, but it was recognized as a member accurately and it was very smooth. However, it is regrettable that it was not smooth even if you booked during dinner. The location was excellent and it was nice to experience the night and early morning scenery

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your feedback. As part of the Le club family it is always important to hear from those who stay with us more often. We hope to welcome you back to our hotel in the near future Regards, Hotel Management team

Ance T. S. Families - 11/07/2018 AccorHotels certified review
« so comfertable »

beautiful view, nice staff, comfortable room, dan good experiance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Hotel Management team

Thao T. T. H. Families - 11/07/2018 AccorHotels certified review
« Fairly good »

It’s ok generally, just two points: - Although calling the receptionist upstair to take me up, I had to wait so long. - Under 4star-hotel title but I couldn’t find simple things like Razor for my husband, my shirt was tore off; I couldnt find any sewing kit...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your feedback. As a Silver member it is always important to hear from those who stay with us more often. We hope to welcome you back to our hotel in the near future. Regards, Hotel Management team

Oscar P. Families - 11/07/2018 AccorHotels certified review
« Amazing »

The place, the atmosphere, the food was amazing. The staffs forgot the addition that we already bought (kids drawing books). A bit misunderstanding about having two kids in our room. But overall it was an amazing experience for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Hotel Management team

Sarawut B. Couples - 10/07/2018 AccorHotels certified review
« great view and design with nice services »

I spent 2 nights at the hotel. Many great views and fresh air are here but some part is under construction. During 10.00-16.00 is quite crowd after that it's great to take photos because there is only hotel guest left. A few problem is about food (tasteless) and poor english speaking staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Hotel Management team

Tommy Couples - 09/07/2018 AccorHotels certified review
« excellent »

Nice stay; very authentic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Julien Pechey General Manager

Narisa Families - 09/07/2018 AccorHotels certified review
« Beautiful place »

Good services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Julien Pechey General Manager

Ivy Families - 06/07/2018 AccorHotels certified review

So good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. We hope your next visit will be as pleasant as the previous one. Kind regards Hotel Management

Ngoc N. V. B. Families - 06/07/2018 AccorHotels certified review
« excellence services and staff »

the room was clean and well accommodated. the food was delicious. the staff was very nice and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Hotel Management

V. Friends - 05/07/2018 AccorHotels certified review
« Feel Comfort »

Nice View.. Nice Service.. Nice Place to chill with belover..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. We hope your next visit will be as pleasant as the previous one. Kind regards Hotel Management

Ng C. B. Couples - 04/07/2018 AccorHotels certified review
« Good »

Overall is good staying at Mercure Danang French Village. But lack of instructions and receptionist at the common ticket area to guide the guest to Toc TIEN cable car station to check in hotel. So, it makes us wait for quite long there and eventually we need to walk to Toc TIEN cable car station which is the farest station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, I'm sorry to read that you have waited at the common ticket area, Hotel Mercure do not manage the cable car but we will pass the message to improve our service. Our receptionists located at Station 5 (Thac Toc Tien Station) at the foot of the mountain assist you with check in process, luggage and to purchase ticket which is at VND400,000/adult for hotel guests. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards Guest relations officer

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