Hotel - Mercure Danang French Village Bana Hills
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Mercure Hotel

Mercure Danang French Village Bana Hills

An Son  Hoa Son Commune  Hoa Vang District 
  DANANG
VIET NAM

105 reviews
TripAdvisor Rating Based on 105 reviews
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Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • DA NANG
  • Reception open 24 hours a day
  • Cable Car
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

  • 333 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 490 reviews

Our guest reviews for Mercure Danang French Village Bana Hills

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 105 reviews
AccorHotels certified review
Sophia T. L. Friends - 12/08/2017
« Bright holiday »

New room with bright balcony. Reception was not okey, slow in response of guest's questions. Nobody take care of luggage that guest left at Toc Tien Gare. Breakfast was limited choices. Especial dairy product. We are coming back, hope to see some changes.

AccorHotels certified review
Phuong Families - 11/08/2017
« Tuyet voi »

Phong va tien nghi duoc, Nhan vien than thien, do an ngon

AccorHotels certified review
Tran T. T. Families - 11/08/2017

Breakfast is not really good. Evening activity at Ba Na is poor. Other things of hotel are fine.

AccorHotels certified review
Keren Couples - 10/08/2017

It was amazing to wander the village at night after the day visitors has gone. The new general manager is fabulous, suggested watching sunrise from the pogoadas, it's was spectacular. Only complaint was the music was left on one night in the streets

AccorHotels certified review
Nga Families - 10/08/2017
« not very pleased with my stay »

I traveled with 19 months old kid, we arrived late around 7:30 pm. I called the receptionist before my arrival informing her that i was on the way. We did the check-in at the hotel reception before getting on the cable car to go to our room. it took some time but i was ok with that. We were all tired and the kid was hungry and sleepy. The bellboy was helpful. When i arrived to another reception on the top of the mountain, i was not happy having to wait again for the receptionist to start going to get a bunch of the key cover and write my room number on it, then she start to produce the magnetic key for my room because all this can be absolutely done right after my check in before the cable or while i was in the cable. They have far more than enough time to do all this instead of keeping guests waiting again especially when guests are travelling late with small kids and old parents. In the morning, there was not enough staff to clean the table for breakfast, i could not find a spoon for my kid, only big spoon for adults.

AccorHotels certified review
Nguyen K. T. Families - 09/08/2017
« Should be upgrade services when guest check in »

Can them thong tin huong dan ve cac dich vu du khach duoc huong trong thoi gian o khach san. Trong mot so truong hop nhan vien huong dan ko day du thong tin va thieu nhiet tinh , khach phai tu tim hieu de co the su dung dich vu trong thoi gian o lai Bana hill French Village.

AccorHotels certified review
Taylor K. Couples - 09/08/2017
« Wasn't overall happy »

My room was great besides the smell, the plumbing must have been horrible. Whenever the toliet was flushed or a shower taken, a disgusting smell would linger in the room for a hour afterwards. Sadly also everything closed so early and after 5pm there was basically nothing to do, only the small bar and one buffet open to explore.

AccorHotels certified review
Nguyen T. D. Families - 07/08/2017
« Pool's bathroom was smelt badly. No children pool. Bathroom of 6309 was stucked »

Pool's bathroom was smelt badly. No children pool. Bathroom of 6309 was stucked

AccorHotels certified review
Van Families - 07/08/2017
« hotel is clean. Great atmosphere »

Hotel room is ok. Breakfast should have more Vietnamese food.

AccorHotels certified review
Thai V. Families - 06/08/2017
« I »

Enjoy the whole complex building, French Village, very impressive

AccorHotels certified review
Linh N. Families - 06/08/2017
« Under expectation »

1. Check in: - No one from hotel to help carry the luggage from the last station of cable car, then I had to make a phone call to hotel to ask for a help. - Many ppl in lobby for checking in and out with many luggagues. Nothing difference between checked in online and not. I still have to wait and nothing's faster ir advantage from check in online in advance as mentioned. Disappointedly, a special note that I request to leave in the room was not appeared, it's a note to say Happy birthday to my son as his birthday is 1 day before the trip. 2. Room: dark, some wet part in the wall, no power plug point for the electrical ketch. Bad smell from the wc. Water is not stable especially the hot tube. No body lotion, shower cap... 3. Light in corridor is not enough, wc for the breakfast restaurant is dirty and smelly. Food for breakfast is poor. 4. Staffs especially in the front desk is not friendly and effective enough.

AccorHotels certified review
Penato J. Friends - 02/08/2017
« Good but ... »

Please be carrefull, these Rooms having electrical warm device. The electrical plug in my Room was Totally out if Standard ACCORD and risk of accident is very Hight. Fire or personal electrical Chock. Please Review Electrical standard.

AccorHotels certified review
Hepi Solo - 01/08/2017
« Short break gateway »

More or less is fine, I like the room in classical style and it's clean. I have some points for improvement, as follow : - for breakfast and dinner, I think to avoid the crowd, you should implement to allow guests to be referred to the seat by Hotel staff, like in other hotels, not crushing to anyone table. Especially since you have buffet style of dinner /breakfast. - as Vietnam known for its vietnamese coffee too, I only see one coffee machine (it works only 1st day I stayed), thus result long queue and the other coffee not hot since it is put in kind of juice pot, whereas normally you have pot on the stove, thus coffee result cold. - public areas in hotel especially toilet is not so clean as expected. Apart from that, I enjoy the surrounding area, and the cool weather.

AccorHotels certified review
Hanh Couples - 27/07/2017
« great night! »

Room was good but the buffet was not gôd!

AccorHotels certified review
Bruce C. Families - 25/07/2017
« The place & food are ok, but need to improve on hospitality (explanation below) & English language. »

The hotel, the restaurants, the food & beverage, the fun park, were all great. Need to improve : - English language to better communicate with the guests. - Hospitality : breakfast restaurant should refill food & beverage until 10.00AM (our experience, sometimes at 9.30 or 9.45 some food were no longer refilled). - Hospitality : the staff has to be trained (distinguish between tea cup & coffee cup). Not putting the stirrer / agitator upside down ... :-D I forget the name of the restaurant, it was across our building (not buffet, most of the menu were springrolls). We were having lunch. Also, one of the staff asked my sister about the time (as my sister were wearing wrist watch), just a bit inconvenient. - When we checked-in, we upgraded to Family Room (1 king size bed, and 1 bunk-bed). The first time we came to the room, we got 2 bunk-beds. After we rechecked, we got the correct room. Everything else was great. Thank you.

AccorHotels certified review
Johnny F. Couples - 25/07/2017
« Clean and Comfort  »

Good arrangement for checkin and checkout. Large and clean room with comfortable bed. Reception was very helpful and friendly.

AccorHotels certified review
Phuong C. B. Friends - 25/07/2017
« Really good hotel and service.  »

The room is really nice, I really enjoyed it. But the dinner buffet is not variety (many food with chicken such as chicken wings, chicken salad, chicken noodle soup), the steam fish was not fresh and the breakfast was quite cold (eggs, sausages, dim sum). The waitress at the restaurant was ate the chewing gum and made some noise. But I am very happy with the room facilities, the receptionist and the service from the beginning until the check-out. Thank you.

AccorHotels certified review
Duyen Families - 25/07/2017
« It would be good without the overfloat of water »

I pay ảound 2.5 mill vnd for the room but woke up in the middle of the night to a room full of water due to the leak on the window. Almost fall. That didnt mention the unsafety with electricity and my children. Was so worry couldnt sleep well

AccorHotels certified review
Mindy P. Families - 24/07/2017
« Worst hotel ever »

I booked 2 rooms for a family of 4 staying BaNa Hills for 2 nights. The check-in process took more than 20 minutes waiting and then we still ended up with one of two room keys didn't work! The room service was absolutely horrible. We tried to call the front desk from the room at least 4 times the first day. None picked up! The second day was even worse. We locked out of the room since the keys didn't work. It was raining outside. Phone didn't work. I had to walk in the rain down hill to the main hotel to reactivity the room. The front desk people blamed the technical department. I didn't get even a single apology from them and they expected me to understand "the technical difficulty". I was expecting more from a 4starred hotel. Completely disappointing. I rated two stars because the only good thing there was the swimming pool. That was it!

AccorHotels certified review
Minh A. Couples - 24/07/2017
« nice place to stay »

satisfied

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