Hotel - Mercure Danang French Village Bana Hills
Mercure Hotel Mercure Hotel

Mercure Danang French Village Bana Hills

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4.0/5 168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility rooms
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • DA NANG
  • Reception open 24 hours a day
  • Cable Car
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

  • 333 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 653 reviews

Our guest reviews for Mercure Danang French Village Bana Hills

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 168 reviews
AccorHotels certified review
Erin M. Solo - 15/10/2017
« Nice hotel but horrible customer service »

I am a solo traveler and from USA. The staff was not friendly nor helpful

AccorHotels certified review
Chalermpol C. Families - 13/10/2017
« Nice scenery of the nature and french village »

Good experience with stunning view and amusement park.

AccorHotels certified review
Iria C. P. S. Friends - 12/10/2017
« Best ever hotel »

We are very enjoy to stay at mercure as our hotel. Is well arrangement and good sevices.

TripAdvisor review
beno_td386 Solo travel - 12/10/2017
« Royal »

I first booked for 2 nights and I extended my stay for a total of 20 nights! I always dreamt to live in a castle and I found this unique medieval french village in an extraordinary location. All the staffs were very friendly and efficient. The buffet menu was excellent and the room was very comfortable. I needed 2 weeks to discover all the activities and hidden paths. Besides the buffet there are about 5 or 6 restaurants serving differents kinds of food : french, asian and russian styles! The nature is breathtaking with views around 30 km and more. Coconuts, fresh fruits and vegetables juices available all around. Beautiful flowers garden and even an old wine cellar inside the mountain. There is even a beer festival but I prefer drinking tea. Well I can say it was my cup of tea. Cheers!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benoit, It was a pleasure to have you during this 3 weeks and the team (now your big family members) is missing you. Have you finally visit all the hidden places and corner of the village ? Not sure and maybe you must come back to discover more; the spa will open at the beginning of November and the recently confirmed first therapist is also waiting for you to be the first guest. Being the longest guest ever of Mercure French Village Bana Hills deserves many honors.... I hope you have receive on your email the photos taken by the team with Louis and front office. I heard that you will come back in November ? Please let me know personally for the arrangements. A bientot Benoit. Toute l'equipe vous attend. Cordialement Julien Pechey General Manager

AccorHotels certified review
Hien Couples - 11/10/2017
« thank you »

Hi, We got a night stayed at Mercure, and it was right in a stormy day Sep14 , (it was a special night because it was my partner birthday, we had a room in a third floor , really not remember what was a room number called :), was a first room entering , and the rain came into the room by the window i guessed such a floody :);) and my partner he just couldn't sleep and woke up in the middle night to wipe the floor, some of our clothes we left on the floor was got weted:( , we informed the reception when we got down to the restaurant for breakfirst by the morning and staff came to clean the room and noted if we wanted to change to other room but we got stayed only 1 hour before checking out then we said it wasn't necessary to do it (atleast the day rain was no longer still, so), and hotel offerred us 2 hours extra sleep because my partner wasn't sleep in the night just for wiping the floor :), was nice the reception :) and thank you for this and your kind hospitality, staffs was friendly and helpful Only thing we would expect like other rather luxury standard hotels we have been stayed was there was no welcome drink for us while we were waiting at the reception to get our room, we would expect to have a glass of hot tea of some thing warm as it was cold and rain after we came from the cable :) We booked a night in the restaurant (again i forgot the name:) , just one cross from the hotel) and it was amazing service and the food absolutelly delicious , especially thank you so much for the helping of ms. Mi who arranged the party on that night Thanks once more time to your afford , we got a good time on the mountain and for sure we will return to stay , just hope the night will no rain then we can keep a good sleep, do not have to wake up in the middle night:) BEST WISH TO YOUR TEAM HIEN

AccorHotels certified review
Hanson Families - 11/10/2017
« good »

good

AccorHotels certified review
Devi E. Y. T. Couples - 10/10/2017
« Too good too crowded »

Love the room and bathtub. I decided to stay a night so I have much time, but after 6.00 pm there's nothing to see. In the morning, one day visitor to fill full all the area. But over all, I enjoy Mercure Bana Hills during my stay.

AccorHotels certified review
Louis E. Couples - 10/10/2017
« Hotel with great European feel and good Front Desk service during check in »

On our 1st day of check in to Mercure French Village @ BaNa Hill is also my wife actual birthday and we were received with warm welcome and a nice slice of cake were presented to my wife as a surprise. Room was excellent and we had a great time during our stay at BaNa Hills. Only for the hotel breakfast, we would like to comment that the food quality could have been better. Otherwise, it is a great experience for my wife and myself.

TripAdvisor review
Couples - 10/10/2017
« Great Hotel atmosphere with good service »

Hotel is located within Bana Hills Resort with easy access to all places of interest within Bana Hills. Staffs at hotel have been very helpful and was surprise to receive a slice of cake to celebrate my wife birthday (happen to be on our 1st day at Bana Hills). Great rooms deco. Breakfast quality may need some attention by hotel management though....

Our hotel has responded to the review
Our hotel has responded to the review

Dear eng411, Our team is almost trying their best to surprise and to highlights special events and a birthday is a must to celebrate in our hospitality culture of Mercure Bana Hills. Your comments are well noted for the breakfast, we will take attention to adjust more based on nationalities of in house customers. Kind regards Julien Pechey General Manager

AccorHotels certified review
C. M. Friends - 09/10/2017
« Awesome and comfortable »

It was a relaxing trip away from the stress of work

AccorHotels certified review
N. T. L. Families - 08/10/2017
« That tuyet voi. »

Ky nghi that tuyet voi! Khach san dep, nhan vien an can , chu dao,cac dich vu rat dang cap va thoi tiet qua dep trong mua mua bao thang 9. Vo cung hsi long khi den khach san nay. Se tiep tuc quay lai khi den Da nang.

AccorHotels certified review
N. Y. Y. Friends - 05/10/2017
« Pleasant and relaxing »

The service provided by the hotel staff was attentive, helpful and simply amazing. Would be better if there are more option for dinner and certain places are better lighted up at night. We were also been bothered by a lot of bees in your hotel and one of my friend fell and injured her arm while trying to run away from bees.

AccorHotels certified review
N. T. H. H. Families - 04/10/2017

Comfortable, however food is poor.

AccorHotels certified review
Seong J. B. Families - 03/10/2017
« The sound comes from the next room wasn't pleasant. »

The room assigned from the hotel was one of the connected rooms. The room condition was okay, but the next room was also used by other customers. At night, we couldn't fall a sleep because of the noise from the next room(maybe little kids), and I thought all the sounds were delivered through the connected door. So we had to change our room at 10:30 pm, and that was a bad experience for us. If the staff tells about that (the condition of the connected room) before we check in, then we would absolutely ask the other room which had no door between two rooms.

AccorHotels certified review
C. T. P. Families - 03/10/2017
« I feel disappointed »

We spend alot money for the trip .the rule check in from 12:00 to 2:00 that right. Why hotel have check out 11:00 instead of 12:00 .you are cheat me. I didn”t like it event 1 hours . We stay hotel 4 or 5 star evnent we check out late 2 or 3 hours and no charge free. When i check out nobody help me check room . I called reception 3 times no body supports me go down. It very bad this .

AccorHotels certified review
Hoang V. Couples - 03/10/2017
« It's ok »

Last time I came to Bana hills, I stayed at Morin hotel. But this time I had no choice but Mercure French village hotel. I like your new promotion that make me feel not spend a lot of money on cable car. But receptionists are terrible. They're like robots. No flexible. I knew your policy, check in at 2pm and out at 11am. But my friend was tired so we checked in soon. First time, second time, third time, they reponsed the same that we had to wait until 2pm. Once a girl told me to come back at 1pm and when I came, there was no room. Seems like they didn't put us in a waiting list. And finally it was 2pm. But assistant manager asked us wait more, but we couldn't. So he gave us a room which already had guests there. He said sorry and we waited for our room. We entered our room at 2:30pm. The pool is good but it will be perfect if it's deeper and infinity like some pools in Danang. Services was find. I hope you train your staff more flexible, not just like robots

AccorHotels certified review
Michelle Couples - 02/10/2017
« Best experience here! »

Great staff at the hotel, caring and helpful. We did enjoy our stay. Rooms are quite comfortable for a couples. The design looks very unique. Breakfast was very decent and full of many options.

AccorHotels certified review
Peter K. Couples - 02/10/2017
« Relaxing, but not sure I would return. »

I was told by friends that Bana Hills is best at night after most of the tourist leave, and they were correct about that fact. My issue with the Mercure Hotel was the quality of the food. I wanted to have a nice romantic dinner, only to discover the only option was buffet. There was one other restaurant, but that was also owned by Mercure and the menu wasn't very interesting. The buffet food just wasn't very good. The grilled beef was tough, the squid overcooked. The salad bar had very little lettuce to even make a salad. Much of the hot dishes were mostly empty and overcooked. The same was true during breakfast. There was one woman at the egg station, and she wasn't there much of the time. Fruit plates were empty as was the cheese plate. The coffee was from a machine and not very hot or good. As for the rooms, the King Deluxe was an OK size, but the rooms are so noisy. I could hear our neighbors talking through the connecting door. When they turned on their television, it was if they were inside our room. I will say the bed was very comfortable, but you should tell housekeeping to dust the shelves in the closet. There was a layer of dust on them. I know it's not the fault of the Mercure, but all the restaurants in town close at 5 PM. There is no other options for food that doesn't come from a large hotel chain, and mostly likely Sysco Food suppliers. I know the hotel deals with large groups and must cater to such crowds, but it would be nice to have a more upscale restaurant option with food cooked to order.

AccorHotels certified review
Chayin Friends - 02/10/2017
« Beautiful hotel »

A beautiful hotel locating on the hill with a lovely room. Breakfast is also great.

TripAdvisor review
imsamwee Friends getaway - 02/10/2017
« Awesome! »

Me and my friend had a good and marvelous time at Mercure Danang French Village Bana Hills Hotel. From the arrival at the foothill of Bana Hills till our time we check out from the hotel, we are well treated by your local hospitality. They are professional and warm in their service, a balance of both. Their hospitality extended to helping us to planned our next destination at Hoi An. Your hotel has one of the best bed available in the world as both of us literally felt that we sleeping on clouds, so fluffy and soft, with a very cooling weather. The food was nice, however, on the down side, all the restaurant closed very early. The buffet dinner that was served on the night of our arrival at the main hotel has a lot of room for improvements The French building replicas surrounding your hotels is a mixture of good and bad reviews. There's some very nice building and with a tinge of European flavor. Otherwise, there was some place which has badly done monument replicas. The view surrounding the hotel was marvelous and me and my friend had a great time exploring your place and took plenty of photos This trip was a surprised and we will definitely come back! We can't be more thankful for all the nice gesture, help and hospitality of your hotel in Bana Hills. We appreciated it a lot! Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear imsamwee, Thank you very much for your appreciation and to share here your experience. We are working to propose different options for dinner and in particular to upgrade the buffet dinner with more international cuisine with live station in order to keep the fresh products and maintain consistency. Overall, 3 restaurants are opened in the evening and 3 bars as well which served snacks. Please come again next year to discover our new activities and products. Kind regards Julien Pechey General Manager

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