Hotel - Mercure Kooindah Waters Central Coast
Mercure Hotel Mercure Hotel

Mercure Kooindah Waters Central Coast

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4.0/5 610 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 179.10 AUD Non member rate
From 179.10 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SYDNEY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Providing the perfect space to relax, Mercure Kooindah Waters Central Coast features an impressive selection of accommodation options, which include stylish King Rooms and spacious one, two and three bedroom apartments. Modern and beautifully presented,each guest room and apartment features everything required for an enjoyable stay. Apartments are fully self-contained, with a full kitchen, laundry, a separate living and dining area, a private balcony and an LCD TV with Foxtel and pay-per-view channels.

  • 83 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • TV room service ordering
    • WiFi in your room
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,464 reviews

Our guest reviews for Mercure Kooindah Waters Central Coast

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 610 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kiara Couples - 05/12/2017
« Welcoming and wonderful atmosphere »

Room was available early for us, staff were very polite and friendly. Room was to a wonderful standard and beautiful setting

AccorHotels certified review
Jf Couples - 04/12/2017
« Understaffed »

My Husband and I visited this hotel as it seemed to have all we wanted for a luxurious night away for our 10th Anniversary. Other than the fabulous Endota Spa, this is not what we ended up with. Hotel staff, who were lovely, were stretched to say the least. Our room type was changed without telling us and the Privilege Room features we booked were not afforded to us despite us asking multiple times. Instead of a Balcony King room, with relaxing extras, we ended up with what we would've had if we brought our kids...a ground floor apartment with no trimmings. Dinner in the restaurant was lovely however, was also understaffed, making the experience feel less than special. An auto closer on the door to the function room would be a good idea too, function guests seemed to not be able to close the door when heading to the restrooms, making sure the music from the wedding was loudly shared with us in the restaurant. Breakfast was nice.

AccorHotels certified review
Jason Business - 04/12/2017
« Staff & venue were excellent, but the shower had mould all through it that was months old »

Staff & venue were excellent, but the shower had mould all through it (maybe 10-15 patches) that was months old, it had not been cleaned properly in months as I scraped some of the mould off with my finger.

AccorHotels certified review
Bianca Couples - 04/12/2017
« Pleasant and comfortable »

Staff were incredibly attentive and their customer service couldn’t have been better, the room was comfortable but slightly outdated

AccorHotels certified review
Judith Solo - 03/12/2017
« One night »

My experience was a good one the staff we attentive, the room was good & check in & check out were efficient.

AccorHotels certified review
Bill Families - 01/12/2017
« Pleasant oasis »

We were three couples (and a baby) in the area for a family funeral, and staying for two nights. As with a previous stay, we found the apartments well appointed and spacious, and staff attentive and helpful. We like that Kooindah Waters is "rural" and quiet while being only a short drive from the amenities of Wyong town.

AccorHotels certified review
Jenny G. Business - 30/11/2017
« It all went well overall »

It was well planned, the staff were helpful and responsive and the planning retreat group enjoyed their stay

AccorHotels certified review
Aleks Friends - 27/11/2017

We requested late check out 3 times (during booking, upon arrival and then the evening of arrival) to then be called on the Sunday morning advising that we needed to check out and that we hadn't advised anyone of our desire for a late check out. This was incorrect as we advised the reception staff of our wish to check out at 12pm on the Saturday night. Otherwise, everything else was great. Apartment was a great size and clean. The rooms are starting to become a bit tired and could do with a freshen up.

AccorHotels certified review
Carol A. W. Couples - 27/11/2017
« IOur overall experience at Kooindah Wates Redort was very disappointing. »

In terms of overall value for money we found that our stay left us wishing we had spent our money more wisely at an establishment where we would look forward to returning and have happy memories of a great weekend. Instead we found the meals in the restaurant a complete waste of money and left us wondering how on earth a hotel of that standard could produce such amateurish fare.

AccorHotels certified review
Anonymous Business - 27/11/2017
« it was fine »

its ok, I have never enjoyed the restaurant meals at this premises way too fancy for what it is and bad value for money, one reason ii doint enjoy staying there, you are land locked and pay too muc for a decent feed,

AccorHotels certified review
Darren S. Friends - 27/11/2017
« Very good »

Very good staff were very friendly especially reception staff rooms were nice and clean

AccorHotels certified review
Adele L. Families - 27/11/2017

Not too good. Towel rails fell off. Drinking bottle only one per couple! Sofa sinking in.

AccorHotels certified review
Anonymous Families - 27/11/2017
« Enjoyable »

Enjoyable

TripAdvisor review
Business - 27/11/2017
« Overnight Business Stay »

Normally would not look at Kooindah Waters for overnight business stay however booking online late in the day made it a convenient choice. The staff were extremely helpful on arrival and departure. Pricing was reasonable meeting business cost expectations as did not need the resort type facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn R, Thank you for your review and for choosing the resort for your stay whilst on business. Glad to read you enjoyed the service and hopefully we can welcome you again soon. Warm regards, Stephan

AccorHotels certified review
Glenn R. Business - 25/11/2017
« Great Overnight Stay »

Booked very late in the day through Accor website and pleased to be able to get a room on short notice and to be looked after so well.

AccorHotels certified review
Vanessa Solo - 25/11/2017
« Comfortable and clean. Good location. »

Comfortable

AccorHotels certified review
Bernice T. Business - 24/11/2017
« Relaxing stay »

Room was comfortable, clean and spacious.

AccorHotels certified review
Ian L. Friends - 24/11/2017

great golf course, good rooms ,staff friendly

AccorHotels certified review
Jen Couples - 23/11/2017
« Pretty terrible »

My husband and I wanted to celebrate his birthday by staying overnight as we attended a function in Toukley. My personal assistant organized a champagne and chocolate strawberries on arrival package. We were greeted by a standard king room with the tiniest of balconies - about 10cm, it seems stupid when we had booked a special package and there were other standard rooms available with better balconies. we saw a bottle of complimentary hot champagne on the counter, no glasses, and no strawberries. I rang my PA, and said, that was nice the hotel gave us a bottle of champagne. She was very upset because she had ordered the surprise package, which we were paying for with some vouchers we had been given but it looked like it was a gift form the hotel. she rang the hotel, nothing.... Then we waited another hour or so, and there was some fairly short discussions about how it wasn't ordered properly etc, when it had been ordered and confirmed the day before. then the manager said she would find out the problem. as we had to go out, I calmly requested could we at least just have the delivery and then they could do the analysis lter as I didn't really care who made the mistake, I just wanted a nice night for my husband. Thankfully the manager said she was happy to do that, and she came up with some special deserts, a cold champagne and a couple of glasses. She told us that she had not charged us for any of it, which was appreciated, but it did put a negative spin on our experiences. I am so sorry about complaining, I used to work in hospitality I know how hard everyone works, but it was just that one of the special times that I got to spend with my husband was really ruined in terms of mood, and that was the real shame. We all live busy lives, its hard to connect. We just want to be able to organise things that are great for when we are together. I just want to know that this won't happen to other people when they stay..

TripAdvisor review
Couples - 22/11/2017
« Wedding anniversary »

Excellent service from staff and people in restaurant. But room needs new lounge , springs broken ,very uncomfortable and air conditioner not working in living room . Lucky one in bedroom did.. Compare to other Mercure a little disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear George P, Thank you for taking the time to review your wedding anniversary stay, we greatly appreciate your feedback. Glad you enjoyed the service and Karinya's restaunrat, and thank you for letting us know about the living room air con. Kind regards, Stephan

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