Hotel - Pullman Taiyuan
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Pullman Hotel

Pullman Taiyuan Hotel

No 7 Jin An East Street  Xinghualing District  Shanxi Province 
030009  TAIYUAN
CHINA

53 reviews
TripAdvisor Rating Based on 53 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s
  • Air Conditioning
  • TAIYUAN AIRPORT
  • Reception open 24 hours a day
  • Early Check In
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for over 12s

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Relax in the stylish rooms and suites equipped with the latest technologies. Each room offers a high level of comfort, while allowing guests to stay connected. Ideal for work, entertainment and rest.

  • 279 rooms
  • 114 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 981 reviews

Our guest reviews for Pullman Taiyuan

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 53 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jw Business - 17/07/2017
« A lovely hotel in a great city. »

I was unfortunately disappointed that this lovely hotel is not very well set up for Club Members. The Club Lounge was the only one (in three weeks of staying in Accor Club Hotels in China) that wasn't really A1. When I got to the Club there were no newspapers/magazines in English, no beer and a tiny bit of hot food (chicken) that was stone cold. There was no cheese or nuts and not another person using the lounge. I had to wait for 20 minutes for some beer to be brought up. At the main reception I asked for a local area map only to be told there was no map. The staff were friendly and it was a shame that the touches needed for guests were not there. I would not return to the hotel only because of inadequate Club facilities.

AccorHotels certified review
Esmeralda A. Families - 14/07/2017
« Comfortable room and great customer attention.  »

The hotel is located within a short walking distance to shops, Restaurants, and transportation. The hotel facilities in excelent conditions. The full staff team very polite, friendly and willing to help( receptionist, concierge, bell boys, restaurant manager, chef, waitress , cleaning room staff ) The dining seafood buffet is well prepared , fantastic flavor making a nice dinner experience. The breakfast buffer is varied with asian and western cuisine. The room is cosy and spacious bathroom.

AccorHotels certified review
Anonymous Solo - 01/07/2017
« Comfortable hotel experience  »

From the moment you enter the lobby, to your room, everything is great. But I think there could be more choices and dining options for breakfast buffet. I called room service at about 10pm during my stay and wanted to order some beverages, I asked whether they served cocktails, the waiter's answer was like I should call lobby lounge by myself. There is more space to improve awareness of service .

AccorHotels certified review
Julio T. Solo - 25/06/2017
« Excellent attention at a convenient location  »

Short but pleasant stay. The hotel is conveniently located, about half an hour by taxi from the airport. Staff can speak English and is very helpful. Confortable executive room and very quiet despite facing the expressway. Good restaurant nearby.

AccorHotels certified review
Michael Business - 20/06/2017
« Excellent »

Comfy room, clean and very helpful front desk employee.

AccorHotels certified review
Teoh S. P. Business - 03/06/2017
« I'm enjoying stay on Pullman hotel 25nights. »

For beginners have a lot problem for the room and etc... after compliant, ady settle.

AccorHotels certified review
Paul S. Business - 29/05/2017
« Fantastic! »

I was extremely well looked after during my stay

AccorHotels certified review
Anonymous Business - 23/05/2017
« great service always wins customers »

As always it was a great experience. The staff are great always willing to help and provide good service. My colleagues and I enjoy staying at the hotel as we can be assured of a pleasant stay.

AccorHotels certified review
Anonymous Business - 26/03/2017

Some points need improve: 1. The Wi-Fi was not stable. 2. Do not have dinner service after 10pm.

AccorHotels certified review
Anonymous Business - 25/03/2017

Room are nice with enough facility suitable with rate charged to customers

AccorHotels certified review
Anonymous Business - 23/01/2017

Most very good; breakfast and pool excellent That the AC did not work was not o.k.The proposal from the management to open the window due to high temperature with the smog outside was not accepable.

TripAdvisor review
Business - 31/12/2016
« Upscale hotel in city »

New and upclass international branded hotel. Spacious room with up-to-date facilities. Not centrally located but convenient to reach from airport, situated steps from a highway exit. Great value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share your pleasant experience at Pullman Taiyuan. The entire service team always does their best to ensure our guests receiving the warmest welcome and service, I will certainly share your review with them and I believe this will greatly encourage us to continually offer the best service to every guests. Thank you again for sharing your experience and my team can’t wait for your next visit at Pullman Taiyuan. Warmest regards, Kevin General Manager / Pullman Taiyuan

TripAdvisor review
Business - 08/11/2016
« Nice hotel but empty promise »

The Pullman Taiyuan is a nice hotel. The location is not the most convenient for the center of Taiyuan and rather far away from Shanxi University, but it is possible to get around quickly outside of rush hour. The rooms are very comfortable and the common parts of excellent. The breakfast buffet is nice, but a little odd. One day, I had some problems communicating that I wanted some "fried eggs". The next day "scrambled eggs" were not any easier. But all this got sorted out fairly quickly. The executive lounge is located on the top floor and has a nice view. Happy hour in the executive lounge is nice as well from 5:30 - 7:30 pm, but the lounge is strangely closed for the remainder of the day and you cannot even get yourself a coffee or some soft drinks. There is a sign that someone will come to the lounge during this time if specifically requested, but calling someone just to supervise a coffee seemed like a little too much of a fuss. My main complaint is that we were promised a significant discount in the restaurant, but were suddenly told - after we had eaten there and wanted to pay the bill - that there was no discount after all. We explained that they needed to honor the discount since we would not have eaten there without that promise, but nothing made a difference. In the end, a manager apologized and told us that there was nothing he could do about the dinner charges, but that he was going to credit us some extra membership points. Now the points for the stay have posted, but there are no bonus membership points. I have experienced this situation of unkept promises on several occasions in China, but this one was still really disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Pullman Taiyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 31/10/2016

Hotel facilities are new and in good conditions but the restaurants in the hotel did not have local cuisine to visitors to try. Crews there are ok but did not show much enthusiasm. Hotel does not have entertainment facilities such as food massage or spa.

AccorHotels certified review
Anonymous Families - 30/10/2016

Pleasant stay

AccorHotels certified review
Anonymous Friends - 08/10/2016

The experience was exceptional except for the hot water outage right before checkout.

AccorHotels certified review
Anonymous Solo - 19/09/2016

The overall service of the staff is of high standard. All of them are friendly, helpful and with smiling face most of the time. The manager at the restaurant, Carl, is especially good and is eager to help and serve the customer during my visit for the lunch buffet on 14 September 2016. The hotel location is a little bit inconvenient.

AccorHotels certified review
Anonymous Families - 12/09/2016

great service (especially the concierge, driver and front desk), outstanding food at the restaurant, excellent rooms

AccorHotels certified review
Anonymous Solo - 06/09/2016

Excellent and Elegant hotel as it's brand name. Price is as cheap as beyond my imagination. Highly recommended !

AccorHotels certified review
Anonymous Business - 07/07/2016

The wifi founction barely can be found in living room

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